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Hello Everyone. I've searched XDA and the net high and low trying to figure out what is going on here, but it has come time to post. Hopefully someone can point me in the right direction.
Bought my S3 from T-Mobile a few years ago, have installed a number of roms on it, but most recently updated to CM 10.2. I started having boot issues (phone would stop booting after a couple of restarts, not a sudden death syndrome phone, BTW). After using ODIN to load on root66-UVUEMJC (tmobile 4.3), and running into more issues, I ended up loading Stock 4.3 from Kies (yes, I realize this is a horrible mistake now).
That got me on my feet again, I used ODIN to install clockworkmod rom manager, then re-installed CM10.2. It was at this point where I noticed that I no longer had cellular network connectivity anymore. I've tried another t-mobile SIM in my phone to make sure it wasn't that, and it had the same problems:
On startup, my phone will connect to the cellular network and fill in all the fields under Status (including IMEI), but after a minute or so, I loose that and the device goes to "No Service". Nothing I've tried has been able to get this fixed. I have attempted to flash the latest modem as well with no luck.
As mentioned, any help would be greatly appreciated on what to look for / do to get this thing working so I don't have to drop a load on a new phone.
Thank you!
Hello to everyone! I have Samsung Ace 2x (GT-S7560M) with Public Mobile, Canada. After the phone become incredibly lagging, I have decided to flash it with custom ROM, which I successfully did following instructions on this forum (http://forum.xda-developers.com/show...7#post50909757). I like my phone back again, the ROM is amazing.
BUT there are two huge issues - it is not connecting to Mobile Network and Bluetooth can not be enabled. (WiFi connects and working fine).
As I mentioned earlier I am with Public Mobile and able to make calls and recieve/send SMS messages with CM11. After every reboot there is message : "SIM card added. Restart your device to access the mobile network." , which can be easily bypassed by pressing right bottom button (not sure about the name, probably "Escape"). The phone indicates TELUS Network.
I read over the posts on this forum and tried to change settings in Prefered Network to GSM/CDMA auto(PRL). Also checked APN to Public Mobile (tried Telus as well) but no success in getting back 4g network.
Any suggestion? Really do not want to go back to official ROM
novice70 said:
Hello to everyone! I have Samsung Ace 2x (GT-S7560M) with Public Mobile, Canada. After the phone become incredibly lagging, I have decided to flash it with custom ROM, which I successfully did following instructions on this forum (http://forum.xda-developers.com/show...7#post50909757). I like my phone back again, the ROM is amazing.
BUT there are two huge issues - it is not connecting to Mobile Network and Bluetooth can not be enabled. (WiFi connects and working fine).
As I mentioned earlier I am with Public Mobile and able to make calls and recieve/send SMS messages with CM11. After every reboot there is message : "SIM card added. Restart your device to access the mobile network." , which can be easily bypassed by pressing right bottom button (not sure about the name, probably "Escape"). The phone indicates TELUS Network.
I read over the posts on this forum and tried to change settings in Prefered Network to GSM/CDMA auto(PRL). Also checked APN to Public Mobile (tried Telus as well) but no success in getting back 4g network.
Any suggestion? Really do not want to go back to official ROM
Click to expand...
Click to collapse
Unfortunately your issue with Bluetooth is super common with this phone and roms. In fact, as far as I'm aware there's not a single kitkat rom that doesn't disable Bluetooth. You might find a solution buried in one of the other threads pertaining to this phone, but I'm almost positive there's not a solution.
Just about every rom I've flashed for this phone gives me the sim card added message when I start it up, ignoring it is the best fix I've come across. Regarding your inability to connect to a network, it seems you've already tried everything I would have suggested. Which cm11 build did you flash, by the way?
If you can't get that sorted out you aren't stuck with going back to stock. There's also another cm11 build for the IIx/ Trend, as well as Omni 4.4.4, PAC 4.4.4, Beanatalk 4.4.3 and ALLEGEDLY SlimKat (I can't find the download link to save my life, but a few people have said someone ported slimrom to this phone).
Sorry I couldnt be of more help bru.
about my ROM
thank you for response, I am currently using CM11-20141114-UNOFFICIAL-kylessopen (240DPI) with gapps - kk -20140629-signed.
Hmm, the first time I flashed that same build I had quite a few issues and they rectified themselves when I flashed a different gapps. I think it was the January 2014 4.4.4 full package (when I've got some free time in an hour or so I'll let you know the exact one), which I found odd considering it was super out of date and yet cured what ailed me. Next time I flashed it the 20140629 package worked fine though, so who knows. You've tried redownloading that gapps package right? Sometimes an ever so slightly corrupted gapps zip can do this kind of stuff. Unfortunately I'm not super familiar with the ins and outs of this phone since its just to tide me over until I can afford to replace my Note 4 in earnest, so my ability to help here is mostly guesswork and drawing parallells. I hope you get this on the ropes dude. If you can't get it sussed out in the end I'd recommend going with Beanstalk. It doesn't have a working theme engine unfortunately and is ever so slightly more buggy (well, less buggy I. Your case I guess), but it's waaaaaaay more feature rich than either of the cm11 builds. If you value stability more than customization than Omnirom is your best bet. ALL of the roms for this phone are kinda glitchy, but I found Omnirom to be the least so.
All of a sudden today I cannot send SMS.
I was on a really old build of Cyanogenmod12 (April 22nd I believe) as any time I tried to update to newer Nightly builds I lost all Sprint service could not make/receive calls or texts, etc.
I decided I was pretty fed up with CM12 so I decided to go ahead and migrate to AICP. I wiped everything TWICE in recovery, loaded up AICP and it works fine, I get LTE signal, etc. However I cannot SEND SMS, I can RECEIVE SMS I just cannot SEND. I had done some data restores with Titanium and I figured that somehow some way that might be messing with things. So I did another 100% fresh install after wiping everything.... I can send/receive calls, receive SMS but I cannot SEND SMS
I am really at a loss here guys, ANY help would be greatly appreciated
*#*#4636*#*# change it to CDMA wait 30 seconds send an SMS and do *#*#4636*#*# again change it back to late/CDMA n should be ok
Sent from my SM-N910P using XDA Premium HD app
pbedard said:
*#*#4636*#*# change it to CDMA wait 30 seconds send an SMS and do *#*#4636*#*# again change it back to late/CDMA n should be ok
Sent from my SM-N910P using XDA Premium HD app
Click to expand...
Click to collapse
I stayed up all night last night working on this, let me update the thread with what I have done so far.
I was looking at some stockish ROMs and I noticed that there were warnings on some of them stating that you needed to have the Sprint OTA 5.0 update installed prior to flashing, which I actually never got. My phone came out of the box with Kit Kat and I never installed the 5.0 update, I went straight to CM12 5.0 instead. So I had a theory that there might possibly have been some sort of network data profile, etc or something out of that official 5.0 OTA that I never got that was somehow causing me problems. I decided to revert back to complete bone stock.
I wiped everything and flashed the N910PVPU1BOB7 file (MD5 = 7304e42cf0e241553d8db9e3c3eeed81) which was the official Sprint 5.0 OTA. Loaded it up, updated the PRL, Network Data Profile, etc, etc, etc.... everything works (relatively speaking...... TouchWiz sux balls of course). I have LTE signal, I can send/receive calls, I can send/receive SMS... all good.
So at this point I decided to re-wipe and flash AICP, with the emotion Kernel (latest builds on all). Load it up.... same problem as before. I have LTE signal (stronger than on the stock Sprint ROM), I can send/receive calls, I can receive SMS but I still CANNOT SEND SMS
I tried a few things at this point. I tried to manually reset the Sprint network connection on the phone by dialing ##72786#, this did not work, it returned an error "incorrect MIM code". I tried the *#*#4636*#*# that I have seen suggested in multiple places, this also did nothing, it returned an error "incorrect MIM code". I also noticed on the "mobile networks" tab, and this is true for BOTH CM12 and AICP, that it has the setting at "Global" by default and everything works with exception of sending SMS. Now when I click that tab it only has 3 options LTE, 3g, 2g.... for some reason "global" is not an option, neither is CDMA. Whenever I select LTE it automatically drops me from the Sprint network PERMANENTLY until the ROM is re-flashed there is no way to reverse this. I cannot even dial the manual programming codes "*#* etc" as it just simply says "no network service". If I try to automatically connect to the sprint network through the network operators tab it does in fact find Sprint as my provider, however if I click on Sprint to connect it processes for about 2-3 minutes and then simply returns an error of "cannot connect to the network at this time, please try again later". Again the only way to reverse this is to re-wipe and re-flash again which puts it into the unselectable "global" network setting by default where then I will have LTE signal, I can send/receive calls, and can receive SMS but not send SMS.
So that is where I am at, I stayed up all night last night wiping, flashing, and testing different things over and over. Nothing seems to work 100%, except the stock 5.0.1 OTA which is what I am on now. I really hate TouchWiz and for some reason I get a much weaker LTE signal on stock compared to either CM12 or AICP (I have no clue why this is). I am really at a loss here why everything works on the custom ROMs except for sending SMS..... willing to try almost anything to go back to a custom ROM.
Let me know if you guys have any other ideas.
Well great news I have finally resolved the SMS send issue
pbedard said:
*#*#4636*#*#
Click to expand...
Click to collapse
pbedard had tried to help me with the above post (which I appreciate, thank you), and I have seen the same advice in other threads. One slight problem though, he slightly mistyped the manual programming code it is actually *#*#4636#*#* not *#*#4636*#*# which I had tried entering ohhhhh I dont know 30 times? :silly: And it always returned an "invalid MMI code".
I had tried everything and after spending a full day on TouchWiz I was determined to fix the issue so I could go back to a custom ROM. I was even manually creating and deleting APNs, etc. Nothing would work. Right as I was about to finally give up (after literally 12hrs of researching the issue and testing fixes) I was reading the official CM 12 thread and came across the "fixes" post:
http://forum.xda-developers.com/showpost.php?p=57613217&postcount=3
Because I had tried entering the manual programming code so many times I happened to notice that the last 4 key strokes were not what I had been entering. I entered the correct programming code, boom the Phone Info menu pops right up I follow the directions and what do you know send SMS finally works .... wow what a relief, I am on the latest AICP release on the emotion Kernel and everything works like a charm.
Also by setting the phone to LTE/CDMA through the manual programming menu I have the strongest LTE signal by far, full 100% bars at all times (I live right next to a Sprint tower). I have never understood why I only got 1-2 bars on the stock ROM and 3-4bars on CM12/AICP through the default settings. Anyway thanks for help and I will list out exactly what I did to get it working.
- 100% Stock ROM
- CF Auto Root and TWRP install through Odin
- Reboot to recovery
- Wipe Dalvik cache, system , data, and cache
- Reboot to recovery
- Flash emotion kernel (optional)
- Flash latest AICP build (or custom ROM of your choice)
- Flash latest stock Gapps
- Reboot system
- Confirm Google Messenger is the default SMS app (it will already be if you flashed 5.1 stock Gapps)
- Dial *#*#4636#*#* ("Testing" menu screen will pop up, select "Phone Information")
- Scroll down to "Set preferred network type" click it and scroll up and set it to "CDMA auto (PRL)"
- Wait until 3G signal comes online (takes about 10 seconds)
- Change "preferred network type" to " LTE/CDMA auto (PRL)"
- It should take another 10 seconds for LTE signal to come online and you should be good to go to send and receive SMS ! :good:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.
Hello, so here is my problem. I have been using Cyanogenmod 13 on my LG G3/ls990 for months now. Recently I needed a static IP address through Sprint. When they applied the static IP to my account, I was stuck on 3G, even though I mostly have LTE. Basically what I did was use an old stock rom backup to update my PRL/Profile. This brought back my LTE service. Then I reloaded my CM13 backup. Unfortunately, at first it didn't recognize my sim card, and then it only recognized 3G. Okay, so no problem, I decided I would just go back to the stock rom and clean install a new custom rom. Unfortunately, when I went back to the stock rom, it was also stuck on 3G and this time when I tried to update the PRL/Profile it didn't work, I am guessing because it already saw these as updated. So after a few chats with Sprint's tech support, I was able to get LTE to work again. She said a particular network configuration file wasn't working right, and she did something which was suppose to fix it. As instructed, I typed in code ##72786# after she did it, and LTE worked perfectly. Stupidly, I thought it would be as simple as reloading my CM13 backup. Yet it did it again when I loaded the backup, and now I am stuck on 3G again. Before this I didn't really connect the two together. Does anyone know what exactly is happening here? Tomorrow I plan to call Sprint again, to get them to fix the file, but is there a way I can do it myself, in case I have this problem again when I install a new custom rom? For example, if I go into ##Data# will I fix things by changing a setting in there or something? I hate having to talk to Sprint every time this messes up, and yeah, I know it was stupid of me to do the same thing twice, but it was a day apart and I forgot what I had done the first time. Hopefully whomever I talk to tomorrow can figure out what the woman I spoke with did, because she definitely knew what she was doing. Thank you for all of your help!
Update: Called Sprint they reset my network and I have LTE again. I am somewhat wary of installing a new rom but would like one for resolving performance issues and wifi tether. I downloaded an unofficial Lineage 15 Rom yesterday while I was on 3g only, but it couldn't find my sim. Is there a way to backup my current network settings?
Update 2: So I just tried a fresh install of Lineage 15 and it didn't work. First it recognized cell but no data. Then I went into data settings chose carrier settings that crashed, "android.com. [something]has stopped working" , the sim was unrecognizable after that and the carrier settings weren't there any longer. I backed up my EFS partition in the stock rom before installing, but then I was stuck on 3g even despite that. I called Sprint again, and got them to reset my network settings. Don't want to keep calling them though.
Anybody here with Sprint and a static IP that can recommend a ROM that will work and not mess up my network settings? I don't care if it is Marshmallow or Nougant, I just want something that doesn't overheat my phone and which I can have native tethering.
EDIT: I was able to install Fullmics and retain my LTE.