Develop Bugs

Captivate Glide - JellyBean 4.1.2 SIGNAL Problems

Hello everyone, I've seen some other threads about similar signal loss issues or problems on the i927 around xda, but none of them worked or were compatible with the type of problem I'm having. I recently installed the January 6, 2013 build of Paranoid Android v2.+ on my i927, and it works great. However, I've been having one major issue that renders my phone useless. After about an hour or so of having the phone on, I lose ALL signal to my cell network (AT&T). There are no signal bars, no messages/MMS/calls can be made or sent, and I end up having to reboot my phone for it to function properly again for another hour or two.
I've tried what some users around xda have suggested such as taping my SIM card in place or wiping cache/dalvik cache in recovery, but as of yet nothing has worked
If anyone can help me, it would be GREATLY appreciated. I'm stumped at this point after exhausting all the options I thought would work. I really want to keep this ROM on my phone, it works better than stock or any other ROM I've tried yet by far.
Thanks in advance!
-MrDaggs
ALSO, I can post screenshots or any additional information if it's helpful in any way.

How did you unlock? I've had problems with signal when I unlocked via galaxsim unlock tool. Check your /efs/Nv.log for errors, I had an error connected with md5 sum every second or so.
For me, the other unlock way solved all the problems.

can you see in about, your imei, maybe is corrupt. see this link, maybe help http://forum.xda-developers.com/showthread.php?t=2019540

I haven't unlocked my phone, it was sold to me as an AT&T phone. I don't think my IMEI should be the problem
Sent from my rooted Samsung Captivate Glide i927 using Tapatalk

I also experienced this issue on 4.1.2, so I moved to 4.2.1 hoping to avoid it, yet this morning issue happened again with thegreatergood's i927 - CM10.1 - 1/22/2013. My IMEI is ok, unlocked by entering the unlock code given to me by ATT.
Note I am able to restore connection by switching on and off airplane mode, might save the time of reboot.

paganinia said:
I also experienced this issue on 4.1.2, so I moved to 4.2.1 hoping to avoid it, yet this morning issue happened again with thegreatergood's i927 - CM10.1 - 1/22/2013. My IMEI is ok, unlocked by entering the unlock code given to me by ATT.
Note I am able to restore connection by switching on and off airplane mode, might save the time of reboot.
Click to expand...
Click to collapse
Yeah, I've tried every now and then to reset my connection by toggling airplane mode on/off, and it usually works for me too. I'm just stumped on why there's an issue with the signal at all to begin with, it doesn't make sense to me

I confirm, I also experience connection lost from time to time. And I also restore it with switching airplane mod on/off.

The same problem with 4.2.1
Hi! I had the same problem with the phone. The signal was totally off. I was using LiquidSmoth 4.2.1. I gave a solution flashing the rom another time.

I've seen this on AT&T's ICS firmware, it gave me this issue often and for me a reboot was the only fix.
I've upgraded to CM 10.1 and I am hoping it fixed the problem. If not, I will try flipping airplane mode off and on, I don't like battery out reboots, but if it doesn't any more suggestions welcome.
Thanks.
tech927

I've been using cm10.1 for months now & haven't had any issue with signal dropping. Did have if happen with other roms, but I think it's something to do with the kernel more than the rom. They just released rc1 of cm10.1 has the latest kickass kernel.

[Q] After installing CM10.2 - No Service but have IMEI

Hello Everyone. I've searched XDA and the net high and low trying to figure out what is going on here, but it has come time to post. Hopefully someone can point me in the right direction.
Bought my S3 from T-Mobile a few years ago, have installed a number of roms on it, but most recently updated to CM 10.2. I started having boot issues (phone would stop booting after a couple of restarts, not a sudden death syndrome phone, BTW). After using ODIN to load on root66-UVUEMJC (tmobile 4.3), and running into more issues, I ended up loading Stock 4.3 from Kies (yes, I realize this is a horrible mistake now).
That got me on my feet again, I used ODIN to install clockworkmod rom manager, then re-installed CM10.2. It was at this point where I noticed that I no longer had cellular network connectivity anymore. I've tried another t-mobile SIM in my phone to make sure it wasn't that, and it had the same problems:
On startup, my phone will connect to the cellular network and fill in all the fields under Status (including IMEI), but after a minute or so, I loose that and the device goes to "No Service". Nothing I've tried has been able to get this fixed. I have attempted to flash the latest modem as well with no luck.
As mentioned, any help would be greatly appreciated on what to look for / do to get this thing working so I don't have to drop a load on a new phone.
Thank you!

CM11 No Mobile Network, Mobile Network State Disconnected

Whenever I flash cm 10.2 cm 11 any rom at all I face the problem of no internet. So I go back to stock. I have my baseband, build # important stuff like that. I always have to take out my assert lines. So when I flash any rom the fine line will say;
;Mount
or something like that I delete all the assert lines and I was told to keep assert lines but just change them to my baseband and stuff. Any help would be appreciated. & btw the problem is it says Mobile State: Disconnected. But I'm in service too.

I have the same problem. Been searching for a while and trying different fixes, but doesn't seem to be working. I'm on ATT galaxy S3, tho. If someone's got a working ATT S3 and let me know exactly what ROM, gapp, modem, etc they used, would much appreciate it.

Keyonwise said:
Whenever I flash cm 10.2 cm 11 any rom at all I face the problem of no internet. So I go back to stock. I have my baseband, build # important stuff like that. I always have to take out my assert lines. So when I flash any rom the fine line will say;
;Mount
or something like that I delete all the assert lines and I was told to keep assert lines but just change them to my baseband and stuff. Any help would be appreciated. & btw the problem is it says Mobile State: Disconnected. But I'm in service too.
Click to expand...
Click to collapse
More info is needed, such as carrier. I'm guessing either Virgin Mobile or Boost if you need to remove asserts on any of the pre-unified builds (this would hold true for any ROM that has switched to d2lte from d2spr). If that is the case, then you don't have the correct APN's configured. Also, it usually doesn't hurt to be running the most current modem (MK3 for Sprint, MK5 for VM/Boost). Again, the more info the better, then people don't have to play Twenty Questions in order to get to the heart of the matter.

This may work...
So, after trying countless options that i found on this site, and after dozens of flashing roms, modems, kernels, booloaders, restores, etc... turns out that i was doing everything right and there was nothing wrong with the install or the phone itself. After contacting my carrier (PTEL Mobile) for the third time, (first time they told me they had an outage, second time they told me to set the APN setting correctly - neither of which was incorrect on my end or the cause), they said they will try RESETting the DATA on their end. And guess what - that worked.
If you think you did everything correctly but still not getting data, i suggest you make your provider to do the same, or at least pry them as much as you can about your problem and what they can do about it. I wasted to much time and effort (my poor phone) on this and the solution was simple, and not my fault. Hope this helps others.

Mr. Struck said:
More info is needed, such as carrier. I'm guessing either Virgin Mobile or Boost if you need to remove asserts on any of the pre-unified builds (this would hold true for any ROM that has switched to d2lte from d2spr). If that is the case, then you don't have the correct APN's configured. Also, it usually doesn't hurt to be running the most current modem (MK3 for Sprint, MK5 for VM/Boost). Again, the more info the better, then people don't have to play Twenty Questions in order to get to the heart of the matter.
Click to expand...
Click to collapse
Hiya, I'm currently having the same problem as the OP. Mobile state disconnected but it says I am in service. Using latest version of Philz recovery and I flashed the most recent nightly of the Cyanogenmod 11 -4.4.2 KitKat (April 5th, 2014).Carrier is Virgin Mobile, using Samsung Galaxy SIII SPH-L710. PRL is most recent one 33030 and modem is MK5. I did however, flash the rom without deleting the assert lines, since I did not know I had to delete some assert lines. Any help with this? Thanks.

S0lstice said:
Hiya, I'm currently having the same problem as the OP. Mobile state disconnected but it says I am in service. Using latest version of Philz recovery and I flashed the most recent nightly of the Cyanogenmod 11 -4.4.2 KitKat (April 5th, 2014).Carrier is Virgin Mobile, using Samsung Galaxy SIII SPH-L710. PRL is most recent one 33030 and modem is MK5. I did however, flash the rom without deleting the assert lines, since I did not know I had to delete some assert lines. Any help with this? Thanks.
Click to expand...
Click to collapse
Deleting asserts is only for d2spr specific builds, that doesn't apply to d2lte builds (hence the reference to "pre-unified builds" in my first post). Your issue is most likely also related to APN's. However, there are also known data issues on a lot of the latest CM nightlies, and also on the ROM's that rely heavily on CM as a code source. I would strongly recommend reading the last several pages of the thread for any ROM that falls into this category in order to see what other users are reporting along these lines.

CM11 No Mobile Network
Hey guys,
Noob here. I'm running CM11-20140428-NIGHTLY-jflte on a Galaxy S4 GT-i9507(international, optus) but bootscreen now says 9505(not sure if that's important).
I've had Mobile Network State: Disconnected for the last three nightlies. On CM11 M3 it was working all good, but now no luck.
So I've tried a few things and I've come to the point where I'm going to try the factory reset then reflash CM11 and fingers crossed it will work.
Can anyone talk me through the proper procedure for this? I've made a full backup on my external SD using CWM 6.0.4.7 and transferred it to
computer just in case. So would anyone be awesome enough to take me through it step by step.
Cheers,

hhmmm
Use Rom Manager app and Fix Perrmisson
I install a bunch of roms on my dadz s3 and had 2 DirtyFlash it
And then used Wifi 2 get the app itselfz and it fix'd 88 permission
Idk jus tryn 2 help
Had sumthing 2 do w Gapps causing my issue

CM11 No Mobile Network
Ickyz said:
Use Rom Manager app and Fix Perrmisson
I install a bunch of roms on my dadz s3 and had 2 DirtyFlash it
And then used Wifi 2 get the app itselfz and it fix'd 88 permission
Idk jus tryn 2 help
Had sumthing 2 do w Gapps causing my issue
Click to expand...
Click to collapse
Just Fixed Permissions using Rom Manager, still no good.

Stock no APN settings at all
I have looked everywhere and found nothing for the last 3 weeks. I have a stock, sprint S3 on straight talk (my son's phone) it will not get 4g lte data what so ever. My phone is the exact same phone, and it does get 4g lte data. I tried all the basics ##72786# data on off check airplane mode...nothing. Mobile network state is "disconnected". So I opened data ##3282# to compare apn settings with my phone. I made sure everything matched, and when I get to "LTE APN Settings" I open it up, and nothing is there except APNs nothing, blank. Also missing is "Dial Up Networking" that option does not exist on my son's phone. He updated to kitkat (uggh) but the problem was present before that. Checked the phone, and it is not rooted. Funny thing is the phone updates with 4g lte running after dialing ##72786#, but that goes away after it completes. Texting works, but no mms (pictures etc.) and if I set it to cdma only it gets 3g, otherwise no data at all. Anybody?

[Q] 4G/LTE issue with T-mobile on a HTC 6500 LVW | Viper ROM

Short - the core problem
I recently looked in to replacing the Android system with a Team Venom Viper ROM. I managed to unlock it with S-off and install TWRP and flash the Viper ROM. I saved a backup of the old ROM. Now, I wanted a stable ROM so I chose not the newest and in pone settings it says Android 4.4.2.
The phone is a Verizon phone (HTC 6500 LVW). I wanted total freedom to use to all over the world and play with it. However, I have a few issues that I think come from the same main issue.
1) I only get edge in US! No 4G, no 3G. Overseas in Europe, I briefly see the 3G sign but then it goes to “H” which has decent speed. I spend a ton of time changing the settings, they are fine. I use T-Mobile and thought I could kick off Verizon with Viper ROM.
Full - Additional issues
2) Images in text don’t work.
3) SMS texts often fail.
4) When I start the phone, a popup emerges: “Non Verizon Sim. The Simcard is from an unknown source” and in status emnu it says “tab to complete Simcard setup”. Then I go choose T-Mobile and it set standard settings to T-Mobile. Still only getting edge.
5) The phone often gets hot.
6) I recently started getting the error android.process.acore , but I removed the sync of Facebook (removed the apps) and flushed the the contacts, so that error is gone now.
The Ask
Does these all come from the same issue? I think I need to upgrade the ROM to latest VIPER ROM and maybe my firmware. My question. Is that the solution and what should I be aware of so I don’t make the same mistake as last time.
Any help is highly highly appreciated!!!!
Jungstar

The phone's radio does not have the 3G GSM or LTE bands to support US carriers. it only will get edge.
H is a form of 3G that the phone supports.
Update your firmware. To use the latest Rom, you need to be on the latest firmware and radio to help alleviate your other issues in the Rom. Also do a clean flash (wipe data, cache and system before installing your Rom.)
You can find the latest firmware in Santod's thread in the development section with instructions on how to flash it.
Sent from my HTC6500LVW using XDA Free mobile app

Keep losing data connection and apn setting access

I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!

monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/

I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.

monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.

Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.

I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.

Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.

thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most

Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!

Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.

bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.

thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?

Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse

thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.