So I have an H815 and I was running the 7HD custom rom. I never had problems with my G4 until yesterday. I was at work and I got on the facebook app, then the phone froze. It then powered down and I got stuck in an infinite bootloop. I flashed a stock KDZ and still nothing. The phone turns on and is able to fully get into download mode. It does not do anything, it gets interrupted doing whatever it is doing and just powers of randomly and reboots. It rarely gets into the Android OS. I have done a regular flash and an emergency flash and still no luck. It's safe to say all my files are erased. And now it looks like I finally have a paperweight. Any help would be nice.
This happened to me on my H811. I suspected a storage failure in my case, as I couldn't do anything to help the phone, and it would always get to some point of loading before quitting on me.
Sent from my LG-H811 using Tapatalk
that sucks...
and with LG warranty removal good luck for telling them that this happens DURING normal usage and not during flash or something else
That happened to me on another phone. The problem was the eMMC (Flash Memory) died.
I was able to get a warranty replacement quite quickly by contacting the T-Mobile T-Force on Facebook. I'd recommend doing the same so you can have a fresh device in about 2 days.
This is the international version though. I do have T-Mobile service, but I dont know if they would replace a phone that I never bought from them in the first place. I might just have to get a new one.
I'm guessing it's the flash storage that died on my H815T (after flashing a backup I made of the system partition). I hope this doesn't indicate a problem with the durability of the G4's internal storage.
I bricked my rooted g4 and lg fixed it with a brand new phone no questions asked. Got lucky ?
Sent from my LG-H812 using XDA Premium HD app
How would I reach them? I remember I tried to ge a warranty replacement but I never got a reply..How did you do it?
Related
Good morning guys,
Last night, i was just using my phone like normal when it froze, crashed, and began to bootloop.
I've tried battery pulls, I've tried to factory reset using the volume down + power combo, I've tried to wipe cache and enter safe mode but none of this worked
I was on 10b firmware but since none of the above worked, I tried to KDZ to a stock 11a which still keeps my phone at a bootloop. All I see if the LG logo at startup and a crash.
do you have any suggestions on how I can try to fix this? according to reddit this random bootloop has been happening to multiple people
thanks in advance for your help
It started happening to me, as well, over the weekend. My phone crashed and started bootlooping, stuck at the LG startup screen where it stalls for a few seconds and then goes black. Every now and then it will boot up properly, but the phone crashes after about two minutes and starts bootlooping again. I cannot manage to wipe the phone because it so seldom boots properly. I noticed that the phone gets very hot. I suppose that I will need to return it to Verizon for warranty replacement, but I hate having so much data on the phone when I return it. I was doing nothing unusual with the phone when this started happening.
Katmeat said:
It started happening to me, as well, over the weekend. My phone crashed and started bootlooping, stuck at the LG startup screen where it stalls for a few seconds and then goes black. Every now and then it will boot up properly, but the phone crashes after about two minutes and starts bootlooping again. I cannot manage to wipe the phone because it so seldom boots properly. I noticed that the phone gets very hot. I suppose that I will need to return it to Verizon for warranty replacement, but I hate having so much data on the phone when I return it. I was doing nothing unusual with the phone when this started happening.
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Click to collapse
yeah it's definitely weird. I was rooted on 10b holding out for a bootloader exploit down the line.
I called up verizon and theyre shipping me a new g4 since it was still under the 1 year warranty. I hope it's still rootable with the firmware it'll ship with
Same here
Hey guys! I thought I'd reply instead of making a new post because I think I'm in the same boat. My dads phone has just started doing this, but the weird thing is he wasn't rooted! I was able to get it to the recovery and tried the wipe cache and safe mode options, it didn't do anything.. I then tried flashing the kdz but no luck..
Hope some of the smart folks here can help us!
-Travis
I was fortunate to get it into download mode so I kdz it back to 11a stock so as to wipe all data, thankfully. The stock reset made no difference, as it still would rarely boot, and even when it did boot it would crash fairy quickly. My warranty replacement should arrive tomorrow.
Katmeat said:
I was fortunate to get it into download mode so I kdz it back to 11a stock so as to wipe all data, thankfully. The stock reset made no difference, as it still would rarely boot, and even when it did boot it would crash fairy quickly. My warranty replacement should arrive tomorrow.
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Click to collapse
yup, i kdzed up to 11a and it went from modified status to official so hopefully that wiped everything on my phone too. My new one will be coming in tomorrow
I just received my warranty replacement, and it is an 11a factory refurb device that looks like new. No noticeable screen lag thus far, but it is running awfully warm as it restores all my apps and some data from the Verizon Cloud.
Katmeat said:
I just received my warranty replacement, and it is an 11a factory refurb device that looks like new. No noticeable screen lag thus far, but it is running awfully warm as it restores all my apps and some data from the Verizon Cloud.
Click to expand...
Click to collapse
Is there any downside to refurbished devices?
pfizzle said:
Is there any downside to refurbished devices?
Click to expand...
Click to collapse
I think not, and I actually prefer buying factory refurbs in most cases when possible because you are assured of the product being carefully inspected. In this case, my phone looks brand new and is performing just fine. The initial heat concern has gone away as the phone has settled in.
Please Help!!!!!
I'm trying to help my sister out who is in Ecuador right now. Her phone was a little slow today and kept going to the red verizon sign - so she turned it off and took the battery out.... when she turned it on it said the SD card is blank. She has 800 pics on it from her trip and is wondering if there is anything to get them back???? Please help!!!! Any suggestions would be helpful!
weird i had the same thing happen a few days ago also...using new phone now.
This issue happened to me out of no where last week and had a replaement sent. Wasn't rooted
Sent from my VS986 using Tapatalk
same problem here ...
rooted device. nothing special today .. and then: bootloops.
When i remove the battery for a longer time, sometimes the g4 boots properly. But after a few minutes it'll bootloop again.
Any ideas?
FootballFan141 said:
Hey guys! I thought I'd reply instead of making a new post because I think I'm in the same boat. My dads phone has just started doing this, but the weird thing is he wasn't rooted! I was able to get it to the recovery and tried the wipe cache and safe mode options, it didn't do anything.. I then tried flashing the kdz but no luck..
Hope some of the smart folks here can help us!
-Travis
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Click to collapse
What's the manufacturing date of the phone that failed? I'm trying to figure out if it's just a matter of time (the May ones failed first, then June), or if it's only May boards with the issue.
XDA,
I just got into a bootloop while on the Facebook App and I pressed the home button. I read that it happens to random people, but I want to make sure that I am safe.
I rooted roughly 5 months ago, when I got this phone and I've never had an issue.
What are my options? If I call VZ/LG will they accept my rooted phone? Or can I fix this bootloop? Will using this method http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848 help me ?
Thank you,
-J
EDIT: My phone booted up, the apps were optimizing, but then it just rebooted back to the LG screen and now it's stuck there.
[removed by dentralp]
dentralp said:
Don't want to do fear mongering just keep people in the know...
If you are stuck on LG screen you could have the same issue as;
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
I had full bootloops apart from when MM was installed, it just sat there on the LG logo. Could be that your on MM with the issue?
I have tried LG Bridge, Flash Tool and LG Up with various different roms, both LP and MM nothing worked.
Mine is also Rooted, with the bootloader unlocked. LG UK have been sat with my phone for over a month - hopefully I will find out soon if they have fixed it using the warranty - but even if they do, mine is with LGUK not LGUS ...
Think what I am trying to say is, try all the methods and if it doesnt work send it for RMA with your fingers crossed :/
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Click to collapse
Just so I understand you, I basically have to RMA my phone? All the other options seem like they resulted in a bootloop. And RMA I'm assuming you mean using warranty?
And I'm not on MM.
Just out of curiosity, would the fact that I rooted my phone disqualify me for using mywarranty?
I guess you rooted with injected system.img. If you can go to download mode you could write the original system.img back, so then you are not rooted. Or you could write a KDZ file in LGUP.
ObiDanKenobi said:
I guess you rooted with injected system.img. If you can go to download mode you could write the original system.img back, so then you are not rooted. Or you could write a KDZ file in LGUP.
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Click to collapse
As far as I'm aware, simply restoring an original unrooted system.img backup will still show "Modified" in the download mode status, once it's been rooted. The only way to clear that status is by flashing the KDZ. (You can still keep your personal data with that option though.)
iamjerry123 said:
XDA,
I just got into a bootloop while on the Facebook App and I pressed the home button. I read that it happens to random people, but I want to make sure that I am safe.
I rooted roughly 5 months ago, when I got this phone and I've never had an issue.
What are my options? If I call VZ/LG will they accept my rooted phone? Or can I fix this bootloop? Will using this method http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848 help me ?
Thank you,
-J
EDIT: My phone booted up, the apps were optimizing, but then it just rebooted back to the LG screen and now it's stuck there.
Click to expand...
Click to collapse
Based on what I've read in the main bootloop thread, the bootloop issue is a hardware problem that requires the phone motherboard to be replaced so I don't think they will be able to detect the root during the RMA process:
...
I have received confirmation from LG that series from May, June, July and August are afflicted by this issue and that the revision number doesn't matter. They also said that it is not necessary that all phones in these series will fail, but that under certain circumstances (not disclosed to me) they will start producing the bootloop issue which is h/w bound.
...
Update: It seems not all bootloops are due to deffective motherboard as on some phones they were able to detect the root and refused the repair under warranty.
So maybe for some G4's stuck in bootloop there might be a solution to be soft repaired.
I saw this in another thread, can you try this?:
...
Using DL mode (device off -> press and hold volume up while(!) connecting to PC) and LGUP you should be able to push any KDZ on your device and get out of the boot loop.
...
I don't have the bootloop problem so I can't test it but it might.
What's the build date of your G4 (between May-August 2015?)? What are the 1st 3 digits of your phone's S/N?
If you root any phone you automatically void your warranty. There's no exception to this and I actually understand why they do that because most people don't need to be rooting their phones lol but if u find a KDZ you're str8, use the flashtool and you'll never get into a permanent bootloop and you can use your warranty. But most likely something you modified or something another app was doing caused the bootloop not a hardware issue. Also it'd probably the last thing you ever even thought that caused it lol
Sent from my VS986 using Tapatalk
Have you tried a hard factory reset? Usually helps
Hey guys my verizon g4 is stuck in bootloop and im not rooted, i cant get the past the lg boot screen, it stays on their for around 20 seconds goes black and back to lg screen.
I can get into recovery but none of the options do anything ive tried safe mode, usb debug mode i even tried factory reset they all just go back to the lg screen.
I was just watching a video on facebook when it froze restarted and now im stuck, ive been restarting it all day and i was able to get it to boot up twice but it froze again within seconds any help is appreciated
it might be the defective motherboard issue that people are having. you could try reflashing the system, but if that doesn't work you probably need a new motherboard/phone
Not an answer, but an experience.
I have an HTC ONE M8, VZW. I s-offed it and rooted it right when I got it. I began adding some of my google apps and it did what your G4 is doing, stuck on VZW screen.
Since I was s-off I was able to get a recovery in and ready. I was able to get a custom rom onto the phones external sd. I flashed it with the recovery and the flash took, no more vzw screen lock up.
Your experience makes me wonder what VZW is doing to force bootloops on unlocked or rooted phones with their retail products. Paranoid maybe, but I can see VZW deliberately adding code to stick it to rooted users.....................................I say this still knowing that many have rooted the current run of devices without issues...........................
luck
i read about the problems with the motherboard going bad, im assuming thats what happened to mine. Lg sent me a replacement under warranty
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
killa408shark said:
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
Click to expand...
Click to collapse
What is the 13B KDZ and how did you flash it? Im having same exact issue.
My G4 tanked over the weekend. I was browsing news and the phone locked up, then it shut off and turned back on. It just bootloops now. If I stick it in the freeze for a few minutes, sometimes it will boot to the OS where it starts to optimize the apps. It will get through about 20 before it shuts off and starts the bootloop process again. I haven't even been able to get the download mode to stay on, and when it does enter download mode, it is not detected by the computer. I think my problem is the motherboard. I'm just hoping that they aren't able to figure out I had it rooted!
I'm still waiting to hear back from Verizon about a replacement.
Does anyone have any ideas on how I can flash a stock rom back on this thing to try to save my tail? I am betting not since the phone won't stay on long enough to even flash the rom.
b3y0ndd34th said:
My G4 tanked over the weekend. I was browsing news and the phone locked up, then it shut off and turned back on. It just bootloops now. If I stick it in the freeze for a few minutes, sometimes it will boot to the OS where it starts to optimize the apps. It will get through about 20 before it shuts off and starts the bootloop process again. I haven't even been able to get the download mode to stay on, and when it does enter download mode, it is not detected by the computer. I think my problem is the motherboard. I'm just hoping that they aren't able to figure out I had it rooted!
I'm still waiting to hear back from Verizon about a replacement.
Does anyone have any ideas on how I can flash a stock rom back on this thing to try to save my tail? I am betting not since the phone won't stay on long enough to even flash the rom.
Click to expand...
Click to collapse
+
My phone was rooted and got into the bootloop also and I sent it in as is and nothing happened. So I think it would be fine to send it without the stock rom.
mainlygreen said:
+
My phone was rooted and got into the bootloop also and I sent it in as is and nothing happened. So I think it would be fine to send it without the stock rom.
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Click to collapse
Thank you for this information, this makes me feel a little better!
The replacement is already in the mail!
same issue of mine I was out then it cut off & wouldn't come back on but now it charges up & makes it to the boot screen
b3y0ndd34th said:
Thank you for this information, this makes me feel a little better!
The replacement is already in the mail!
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Click to collapse
did you send the faulty unit first or they are sending it on your complaint. I am outside US and my G4 got bootloop issue n i was wondering how to get the replacement through somebody as i wont be coming for another year.
thanks
bhuvesh89 said:
did you send the faulty unit first or they are sending it on your complaint. I am outside US and my G4 got bootloop issue n i was wondering how to get the replacement through somebody as i wont be coming for another year.
thanks
Click to expand...
Click to collapse
They mailed me a new one, no battery, no back. I put my battery, sim card, sd card, and back on the new phone, fired it up. Rolled it back, rooted it, then I mailed the old one back.
Personally, I love this phone, but I think I will be getting a nexus next.
Hadn't even heard of the bootlooping problem the 505 serial numbers are plagued with until last night. Got really hot, turned it off, did all the telltale "optimizing apps" thing, and now nothing.
I'm rooted on 10B and it's boot looping. It's broken and my work phone and I'm going out of town tomorrow. I was going to use my old G2 which was working fine 8 months ago.... and low and behold - the touch screen has a huge dead spot from the home button to about the middle of the screen! Unusable. I went to go update the software on it, and can't swipe right to flash and flashify failed.
So now I'm here with a broken main phone and a broken backup. Any phones that you guys can recommend that I'd be able to pop a sim card into and have it work? Also, anything possible with getting the G4 replaced under warranty with it being rooted?
sheamolt said:
Hadn't even heard of the bootlooping problem the 505 serial numbers are plagued with until last night. Got really hot, turned it off, did all the telltale "optimizing apps" thing, and now nothing.
I'm rooted on 10B and it's boot looping. It's broken and my work phone and I'm going out of town tomorrow. I was going to use my old G2 which was working fine 8 months ago.... and low and behold - the touch screen has a huge dead spot from the home button to about the middle of the screen! Unusable. I went to go update the software on it, and can't swipe right to flash and flashify failed.
So now I'm here with a broken main phone and a broken backup. Any phones that you guys can recommend that I'd be able to pop a sim card into and have it work? Also, anything possible with getting the G4 replaced under warranty with it being rooted?
Click to expand...
Click to collapse
You can kdz 10b on it to remove root. I did that with my g4 when i have the bootloop issue. If yiu get your g4 replaced. You might be on 6.0 and hope to god its a 24c. Cause if you dont lije marshmallow i seen you can downgrade to 13b with lgup tool. A friend of mind did it on his and told me he was back on lollipop 13b
i cant find the 10b KDZ file so your best bet to get rid of root is 11aKDZ
http://downloads.codefi.re/autoprime/LG/LG_G4/VS986/VS98611A
that is a direct link, the file is at the bottom, its 1.9 GB
thank this dude for providing the link
http://forum.xda-developers.com/g4/development/stock-complete-kdz-list-t3147406
here is my post how to use the lg flash tool
http://forum.xda-developers.com/verizon-g4/help/lgg4-13b-root-vs986-t3268354
video included
Hello all!
My wifes sister let some idiot at work mess with her LGG4 , Anyway he tried to flash a factory kdz to the phone, i believe he pulled the plug before it was done. Accidentally he said, i think he tripped over the cord, moron. So, she brought it to me, ive been able to salvage most electronics she brings to me, but this one has a secure Boot error 1014, cant find any info on it. i can get to recovery but the options there do nothing but bootloop, download mode gets as far as the first download mode screen then bootloops. any insight in to what is going on would be greatly appreicated. thank you and sorry if im missing any info.
Edit: So the guy tried to flash 10b over MM to "start fresh" and accidentally pulled the cord out before it was done, anyway to recover this phone?
nothing?
Trying to go from anything back to 10b is a no no. As far as I know you're probably bricked. If you have insurance, use it.
I remember downgrading off certain higher rom numbers to lower ones will always result in a hard brick and there were some limited exceptions. So be careful
Sent from my VS986 using Tapatalk
I too have a g4 still under warranty, can I send her g4 and get a replacement? If I call them and tell them it's bootlooping?
Sent from my VS986 using Tapatalk
I'm expecting same problem for over a two months, it happened without any previously signs: I typed SMS as usually and got black screen, after two seconds phone restarted itself and I got same error as you (1014).
There is no fix yet, unfortunately, but you are lucky, you are under warranty. Also I had previously this problem described on link here