Related
I have noticed I had the same issue with the original Tilt, and not I am having it with the Tilt 2 (TP2). After long-term use, over time the two halves no longer close flush (slides a tad further than it should), suggesting there might be something bending or stretching everytime you close it. It closes pretty hard so there is a good chance for wear but I haven't been able to figure out yet by tinkering with it what could be a solution.
Has anyone noticed this or figured out a solution? I know it's just a simple cosmetic issue and doesn't kill the phone but for some reason it caught my attention and has become an obsession to know more
jh20001 said:
I have noticed I had the same issue with the original Tilt, and not I am having it with the Tilt 2 (TP2). After long-term use, over time the two halves no longer close flush (slides a tad further than it should), suggesting there might be something bending or stretching everytime you close it. It closes pretty hard so there is a good chance for wear but I haven't been able to figure out yet by tinkering with it what could be a solution.
Has anyone noticed this or figured out a solution? I know it's just a simple cosmetic issue and doesn't kill the phone but for some reason it caught my attention and has become an obsession to know more
Click to expand...
Click to collapse
had my tilt2 since it came out and i open it and close it like a sidekick alllll day with my emails and texts and constant web searching and is still flush when closed
jh20001 said:
I have noticed I had the same issue with the original Tilt, and not I am having it with the Tilt 2 (TP2). After long-term use, over time the two halves no longer close flush (slides a tad further than it should), suggesting there might be something bending or stretching everytime you close it. It closes pretty hard so there is a good chance for wear but I haven't been able to figure out yet by tinkering with it what could be a solution.
Has anyone noticed this or figured out a solution? I know it's just a simple cosmetic issue and doesn't kill the phone but for some reason it caught my attention and has become an obsession to know more
Click to expand...
Click to collapse
I had the same issue. Return it for a warranty exchange. Read my post HERE about my experience. I use T-Mobile, so I wouldn't expect you to have the same level of customer service from AT&T. I'm not trying to be rude there. I've had them before, and there is no comparison between T-Mobile's customer service and AT&T's.
Keep in mind that you do have a warranty on the device for one year from the time of ORIGINAL purchase. If you get the phone second-hand from ebay, you still have a warranty that continues from the original time that person purchased the device. For example:
Frank buys a TP2 in May from AT&T. Frank sells the TP2 to you in August. You now own the device and continue on his warranty, which is now your warranty, until it expires in May of the following year.
I hope this was helpful.
cajunflavoredbob said:
I had the same issue. Return it for a warranty exchange. Read my post HERE about my experience. I use T-Mobile, so I wouldn't expect you to have the same level of customer service from AT&T. I'm not trying to be rude there. I've had them before, and there is no comparison between T-Mobile's customer service and AT&T's.
Keep in mind that you do have a warranty on the device for one year from the time of ORIGINAL purchase. If you get the phone second-hand from ebay, you still have a warranty that continues from the original time that person purchased the device. For example:
Frank buys a TP2 in May from AT&T. Frank sells the TP2 to you in August. You now own the device and continue on his warranty, which is now your warranty, until it expires in May of the following year.
I hope this was helpful.
Click to expand...
Click to collapse
This is true but Idk if it's worth sending back and getting a whole new phone. Eventually the new one will start to do it too. Plus, it's a sign of simple wear-n-tear so I don't think that's covered under the warranty. I was just wondering if anyone else ran into it and discovered a tweak to align it back up. It works perfectly fine, it's just a small blemish and it triggered my interests
jh20001 said:
This is true but Idk if it's worth sending back and getting a whole new phone. Eventually the new one will start to do it too. Plus, it's a sign of simple wear-n-tear so I don't think that's covered under the warranty. I was just wondering if anyone else ran into it and discovered a tweak to align it back up. It works perfectly fine, it's just a small blemish and it triggered my interests
Click to expand...
Click to collapse
Once again, I can't speak for AT&T, but T-Mobile considers it a physical defect in the device and completely covers it. There isn't really a way to realign it simply. I couldn't isolate the exact cause after pulling mine apart. It could either be the rails, slides, or rivets holding it together. I figured it was free to send it back, but around $40 for a replacement defective device to use for parts. There are no "parts" to be had for this device. You pretty much have to purchase someone else's dead phone to scrap.
It may be something as easy as removing a screw or two and bending something slightly and putting it back together though. I really don't think my issue is an issue of replacing parts more than it is adjusting something. I think that opening the phone so many times bends or places force on something. Finding out what that something is will determine if it will cost, be an easy fix, or have to send it back.
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
The only other quick and easy thing I would suggest to narrow down the issue would be to try a wired or bluetooth headset.
It's pretty easy to find micro SIM adapters for sale online for 1 or 2 dollars.
I feel like I have some comforting responses to many of your concerns.
First of all, you should have a 1 year manufacturer's warranty against hardware defects. You should be covered.
They will most likely look for the water damage indicator on the battery, but if they are all official batteries then the store clerk won't know the difference. If it says LG on it then you're probably fine.
I saw an "unroot" option in SuperOneClick, but I cannot verify that it's functional for the Nitro. Yesterday was my first root ever. I would find a way to unroot it to be honest. Then do a hard reset and take it in.
As for the SIM going back to the iphone 4, it can be done. I just pulled my SIM and snapped a couple of pics to show you how to cut it and still use it. I didn't cut it myself, it was done by an ebay seller that reactivated my Unlimited Data plan and mailed me the card. He thought I had an iphone 4 so he cut it. I then told him I didn't have the iphone 4 so he set it back in and sent the whole card. It's worked in several phones since then.
I say if you love the Nitro then don't worry. AT&T should honor the manufacturer's 1 year warranty. I've never dealt with it so I don't know how they'll handle it, but they should take care of you.
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Thank you, what I was seeing was indeed the little pink crosses.
@gmkelly - thanks for the tip, I tried it out and my wired mic does work.
After unplugging the mic, I set it aside and when I checked again, the nitro's mic was working. I made a call and halfway through the issue started up again. Since then, I have replicated the issue multiple times using the recording app. The mic will work, and then usually stops working again after a few minutes of it being on, usually about 3.5 minutes. Thus the problem is intermittent, and I can replicate the problem for an AT&T rep.
What I really need to know is what to do about it being rooted.
EDIT: Dammit, I am having trouble replicating the problem now. Is there a chance that something in the headphone port is causing this. Ahh, I have a program to write for a C++ class and this is not a good time for this to be happening. Been recording now for 10 minutes and the mic is still working fine.
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful here.
red_solo_cup said:
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
Click to expand...
Click to collapse
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
Click to expand...
Click to collapse
Oh btw, I recalled something an AT&T rep asked me when I was sending back the Atrix for an RMA. He didn't ask me to check the battery for water damage by looking at the pink crosses, he asked me to look for a white dot on the phone itself. The same white dot is on this phone. U can see it right above the middle screw to the right of the SD embossed sign. That white dot will change color (I forgot what color he said, maybe pink too) if the phone is water damaged.
I think nowadays the battery moisture indicator does not really apply anymore. At my job, we have tons of BB batteries that has indicators showing moisture damage but works perfectly fine. It's most likely just because the batteries get warm n moisture can build up by it.
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
red_solo_cup;21559845
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful [URL="http://dl.dropbox.com/u/16882142/AUD0001.3gp" said:
here[/URL].
Click to expand...
Click to collapse
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Ha, just figured out the "multi-quote" system.
AllstarE4 said:
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
Click to expand...
Click to collapse
The mic in question is the Nitro's built in microphone.
aquariuz23 said:
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Click to expand...
Click to collapse
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Easiest way to unroot is to download superoneclick 2.3.3 and click the unroot button with usb debugging enabled on the phone. I have done it several times without fail.
Which method did you use to root it? I know in the SuperOneClick program there is an "Unroot" button.
use malninion's unbricking solution to unroot your phone and restore it to factory if you are concerned about a root getting in the way of an exchange and are unable to deroot. also, all exchanges of this phone under warranty are for refurbished units, LG policy.
Refurbs are fine if they still hold the 1 year warranty. Do you know the details?
if you are asking me, do I know the details of what?
scott0 said:
if you are asking me, do I know the details of what?
Click to expand...
Click to collapse
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
AllstarE4 said:
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
Click to expand...
Click to collapse
The LG rep and the ATT rep I spoke with yesterday said the refurbs are better and they carry full warranty. I *thought* I heard the LG rep say our phone has a 6 month warranty, new or refurbed but it very well could be 1 year. Both reps said all refurbished phones are tested v. 10% of new phones are tested. Not sure how that makes a refurb better but that's all the details I was given re: the exchange policy.
Also, I went through the troubleshooting of mine on the phone with ATT, that agent issued a return authorization that I could have used locally by just bringing the phone in and getting a replacement. I got the impression that there would be no on-site attempt to fix my phone, just a visual inspection of the glass, case and water damage marks.
I was able to fix my phone so I didn't have to go through with it all.
Maybe it's 6 months on a new one. I think I heard 1 year, but I guess I'm not positive on that.
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
red_solo_cup said:
Ha, just figured out the "multi-quote" system.
The mic in question is the Nitro's built in microphone.
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Click to expand...
Click to collapse
Or, you can simply remove the super user icon from the app drawer and they won't even know the phone was ever rooted (unless they go into applications and search for it, which I HIGHLY doubt they will even bother). About backing up, how many apps do you have on your phone? Does it really matter if u have to reinstall them again? If it does, then get TiBu free edition n manually accept every reinstallation process.
As for contacts, sync them all to your gmail acc, n your emails should already be synced anyways. For sms/mms, get go sms pro (free) and it has the feature to backup your sms/mms to the phone which u can then back up to your computer.
Don't bother with restoring to factory settings, just hand the phone to them, removing any icons of apps that might indicate you are rooted.
gte460z said:
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
Click to expand...
Click to collapse
but a reflash = more fun times!
So... over on the main G3 section, there's a lot of talk about several issues.
1) Phone randomly shutting down, or failing to come out of deep sleep (after overnight charging, for instance - but also at more random times). Often, folks are having to pop the batter to get it to come back to life.
2) Problems with using the headphone jack as an aux-output (for car or home stereo, as an example). There are glitches with the phone not realizing it's plugged into something, and glitches with the phone sending out dirty signals in between tracks (pops, crackles, etc), and with a buzz or hum in one side or another.
3) Problems with the phone becoming exceptionally warm. All phones get warm, but some users are reporting that their phones become extremely uncomfortable to hold, and simultaneously begin to have hardware problems (phone just dying completely, or screen flicker).
4) Those who have purchased multiple phones have reported issues with screen variances (some screens will appear warmer or cooler, more blue or more yellow), even with phones that were purchased from the same store on the same day. Some have reported needing to get a replacement phone and noticing this.
I'm curious about getting some discussion going here. Have any of you here had these problems with your D851 (T-mobile) G3's? have you had any major problems with your devices, or needed to get a replacement? Why? It seems like many of the problems are with the D855s, but I'm curious how many are truly affecting our D851s.
Thanks for the feedback!
TL/DR: What big problems have you had on T-Mo G3? Needed a replacement? Thnx!
My first G3 I bought on launch day from the t mobile store had overheating and rapid battery killing issues even after resets and doing everything from scratch. I swapped that one out yesterday and the second one I got was running good but then I ran into the headphone jax bug where it doesn't recognize the headphones being plugged in and after about 4 or 5 resets and wipes it finally starting working.... Right now I am debating if I should just get another G3 or what because the next one might have something else wrong lol.. I go to t mobile today so hopefully everything will go well.
Only one of those I've experienced is the problems with the aux jack
My G3 is perfect to the point I even recommend it to my girlfriend who ended up paying cash for one... Well with hers it wouldn't wake up from a deep sleep while charging and needed a battery pull. I'm definitely going to keep eye on that.
Haven't had any of the issues with mine. Although I just got it yesterday. It worked fine with headphones but haven't tried plugging into my truck yet.
Aux worked fine in my truck..
The only issue I have is the aux in my car. I turn on Bluetooth so I can still play music in my car. I'm ok but lg should definitely fix this.
Sent from my Nexus 7 using XDA Free mobile app
Hopefully won't get scolded because I already mentioned it in another thread... :/
- My first G3, an AT&T had an issue where knock on didnt work most of the time. Returned it and went to T-Mobile.
- My current T-Mobile version has display issues. Screen has an overall yellowish tint and has been getting worse by the day. The top right corner of my screen just started getting more discolored as well. My brightness is abnormal... it looks as if it goes to 150%, lol. Too bright even on 0%.
Went back to the store, after comparing my phone to the demo models and the salesmen's personal phones, mine was determined as defective. Was going to exchange and they went back to get one phone after another - all 3 that they opened had worse screens than mine. They think they may have gotten a bad batch and advised me to come back in a week when they hopefully get a shipment from a different batch. I dont feel like waiting a week and gambling again, so im going to return it for a full refund. Going to get an AT&T version and unlock it for T-Mobile.
Quick update to what I posted earlier... I went back to t-mobile to replace my 2nd G3 due to Aux port not working and they gave me a new one and I have to say that this is the best one i got screen wise. OMG its beautiful.... colors are balanced, temp of the screen is near perfect not to cold not to warm, sharpness yes its still crazy high but it doesn't have the blurry looking effect with text and certain apps and everything else seems to be working like it should be. Hopefully the 3rd device is going to be the charm if not then idk lol...
skyyrocket said:
Quick update to what I posted earlier... I went back to t-mobile to replace my 2nd G3 due to Aux port not working and they gave me a new one and I have to say that this is the best one i got screen wise. OMG its beautiful.... colors are balanced, temp of the screen is near perfect not to cold not to warm, sharpness yes its still crazy high but it doesn't have the blurry looking effect with text and certain apps and everything else seems to be working like it should be. Hopefully the 3rd device is going to be the charm if not then idk lol...
Click to expand...
Click to collapse
Did you buy your device outright? I'm just switching to Tmobile, ordered my G3 online. And for now, I used their equipment payment plan. I'm gonna wait and see how bad the network is in my area. If I go for it, I'll be paying it off straight away. Just curious how Tmobile is about replacing devices that are defective. Are they pretty on top of it?
Or should I invest in some kind insurance? (actual insurance... uggghhh... or the Jump program (also doesn't appeal, but as flaky as these things have been, I'm worried))
DefinityX said:
Did you buy your device outright? I'm just switching to Tmobile, ordered my G3 online. And for now, I used their equipment payment plan. I'm gonna wait and see how bad the network is in my area. If I go for it, I'll be paying it off straight away. Just curious how Tmobile is about replacing devices that are defective. Are they pretty on top of it?
Or should I invest in some kind insurance? (actual insurance... uggghhh... or the Jump program (also doesn't appeal, but as flaky as these things have been, I'm worried))
Click to expand...
Click to collapse
Yea I bought the device outright because I sold my S5 and I don't use jump since I switch phones a lot. As for insurance and defective devices I use Tmobile's just without jump and they are pretty good with swapping bad devices. My M8 had a network/sim issues they literally sent 5 M8's because the issue wasn't going away but they made sure the problem was fix lol. Even my S5 screen went bad and they had me a replacement device the next day... so I can't really say anything negative about there warranty/insurance polices. Even with the G3 they replaced the device as soon as i showed something was wrong with a brand new one in box
My opinion
skyyrocket said:
Yea I bought the device outright because I sold my S5 and I don't use jump since I switch phones a lot. As for insurance and defective devices I use Tmobile's just without jump and they are pretty good with swapping bad devices. My M8 had a network/sim issues they literally sent 5 M8's because the issue wasn't going away but they made sure the problem was fix lol. Even my S5 screen went bad and they had me a replacement device the next day... so I can't really say anything negative about there warranty/insurance polices. Even with the G3 they replaced the device as soon as i showed something was wrong with a brand new one in box
Click to expand...
Click to collapse
Well.... Ive had my g3 since wednesday and yes the headphone jack works but this thing refuses to enter deepsledp for some reason...and im noticing some almost grayish lines behind text when I'm reading a webpage or text
@Eldartho well i would say get it replaced. I did notice the lines with one of the display units in the store. LG is very hit or miss with the displays on the G3.... My current replacment is saturated like my s5 out the box but my last one was dull like z2/z1 so the displays are going to be a raffle on getting the right one. As for the deepsleep that sounded like the problem my first device had and it would always stay hot and drain extremely fast
skyyrocket said:
@Eldartho well i would say get it replaced. I did notice the lines with one of the display units in the store. LG is very hit or miss with the displays on the G3.... My current replacment is saturated like my s5 out the box but my last one was dull like z2/z1 so the displays are going to be a raffle on getting the right one. As for the deepsleep that sounded like the problem my first device had and it would always stay hot and drain extremely fast
Click to expand...
Click to collapse
For all I know it's an app but for some reason my Android os is running my battery down like crazy... Ugh.... Time to dig a little deeper
Eldartho said:
For all I know it's an app but for some reason my Android os is running my battery down like crazy... Ugh.... Time to dig a little deeper
Click to expand...
Click to collapse
I guess I'm either the luckiest guy in the world when it comes to getting phones, or just not anal retentive enough. I've never had to return a phone due to the issues that people post on XDA. I guess I'm just really lucky.
Semantics said:
I guess I'm either the luckiest guy in the world when it comes to getting phones, or just not anal retentive enough. I've never had to return a phone due to the issues that people post on XDA. I guess I'm just really lucky.
Click to expand...
Click to collapse
You are lucky, lol. Last 3 phones I bought from T-Mobile (M8, S5, G3) have all had to be exchanged due to hardware issues. Beginning to think they build the T-Mobile phones with bottom of the box parts, haha. To be fair though, I first bought the AT&T G3 and returned because Knock On wasn't working.
I bought mine off of swappa from a beta winner and it is perfect. Same with my s5. I am lucky x2 it seems
Sent from my LG-D851 using XDA Premium 4 mobile app
Is anyone else having issues with pressing the settings icon in the notification pull down?
I keep trying to press the top right gear but nothing seems to be happening.
Is there some setting I'm missing or it just not suppose to work that way?
Thanks
Has anybody else had "Cell Standby" high on the list of battery drain?
I have issues with the keyboard reverting back to the stock keyboard even though I was using Swype. I had to freeze the stock one to stop this. I also have some apps logging out occasionally.
Had the headphone jack issue ... Went to the store to exchange n it worked all of a sudden ....bought bluetooth headphone just in case lol got the LG tone pros
I'm really hoping that someone can come up with a solution to this problem. Back in September, my mother purchased a s6 edge+ under the At&t Next plan. Everything worked fine until November, when calls started dropping and people were saying that either they couldn't hear my mother or she couldn't hear them. There's also a lot of static when making calls.
The first thing we did was take the phone in to an AT&T store for repairs and they figured it was an issue with her sim card. After replacing the sim card, the problem went away, but eventually came back. Going back to the store a second time, a representative suggested taking it to tech support. We did and they couldn't do anything except get a warranty replacement. However, when the replacement came, it had the same issue.
Now my mother is practically ready to rip some heads because basically, no matter who higher up she talks to, they're saying that the only thing they can do is keep sending replacements. There's a complete refusal to offer a different type of phone or any other kind of help at all.
My question is does anyone know what the problem is and how to fix it? If not, is there any other route she can take or is she stuck paying for a phone that is defective?
This is what I would do...
Well, the only thing you can do that I know of is to try and sell it like it is or for parts.
Be honest in the description but be satisfied with the income because its actually pretty high.
1. remove all personal info including all synced accounts to the phone
1a. Make sure you take the sim too
2. soft reset
3. hard reset
4. clear the cache on the device
5. reboot to make sure everything runs smoothly
buy a new phone.
That's what i'd do. Not a XDA expert. Maybe if you hold onto it for a few months a solution will come up.
toledodj said:
I'm really hoping that someone can come up with a solution to this problem. Back in September, my mother purchased a s6 edge+ under the At&t Next plan. Everything worked fine until November, when calls started dropping and people were saying that either they couldn't hear my mother or she couldn't hear them. There's also a lot of static when making calls.
The first thing we did was take the phone in to an AT&T store for repairs and they figured it was an issue with her sim card. After replacing the sim card, the problem went away, but eventually came back. Going back to the store a second time, a representative suggested taking it to tech support. We did and they couldn't do anything except get a warranty replacement. However, when the replacement came, it had the same issue.
Now my mother is practically ready to rip some heads because basically, no matter who higher up she talks to, they're saying that the only thing they can do is keep sending replacements. There's a complete refusal to offer a different type of phone or any other kind of help at all.
My question is does anyone know what the problem is and how to fix it? If not, is there any other route she can take or is she stuck paying for a phone that is defective?
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Click to collapse
There issue could either be, A - service where she is at is lacking for the phone, and/or it is how she's holding the phone; holding near the bottom by the base of the phone, it does cause interference with talking on it when using. Try having her holding near the middle to avoid call interruptions or even using a headphones for calling. Reason for holding it differently is because the antennas of our phones are located on the bottom, hence holding the bottom of the phone will cause call interruptions. Furthermore, the only thing that AT&T can do is offer a replacement.
I hope this helps you and good luck. ??
Maxninja said:
There issue could either be, A - service where she is at is lacking for the phone, and/or it is how she's holding the phone; holding near the bottom by the base of the phone, it does cause interference with talking on it when using. Try having her holding near the middle to avoid call interruptions or even using a headphones for calling. Reason for holding it differently is because the antennas of our phones are located on the bottom, hence holding the bottom of the phone will cause call interruptions. Furthermore, the only thing that AT&T can do is offer a replacement.
I hope this helps you and good luck. ??
Click to expand...
Click to collapse
For the most part, she uses a Bluetooth headset. I also use at&t and call quality is fine for my Nexus 6p
Yes, but she has a 6 E+ correct? As I said, the antenna of the phone is located on the bottom and thus holding the bottom WILL cause call quality to be little to none leading to dropped calls. It sucks so I use a headset to avoid that and/or I hold it differently. That is the only thing 'bad' about it.
Yes, yes, comparing 'other' phones isn't going to help to justify call quality; it's redundant. I gave the two best options to fix the issue; hold the phone differently than the bottom and if it still doesn't work normal, keep on bugging AT&T for replacement(s). Those are the options. If you don't like either of those, (just my hunch ?) sell it and hope to get enough money for a new phone.
The phone speakers make a crackling popping noise periodically... i cant figure out what exactly triggers it and i dont think its necesarily just at high volume. The one way i know how to reproduce this every time is to run antutu benchmark and try to turn the volume all the way down and all the way up while the first video benchmark (i think its called maroon) is running. the speakers will crackle through several of the adjustements.
Anyone else experiencing this? Do you think this is a software issue or a factory defect? I could listen to music for a halfhour straight and not have an issue as long as im not doing anything else with the device which makes me think its more of a software issue when volume is being adjusted or other operation where the volume is being toggled (i.e it has also happened while receiving a notification where the first milliseconds of the notification alert will play and then it will "crackle-out")
I did a complete factory reset and booted total stock and still had the issue so its not root or any modification related.
Hey, i have the same problem! Did you contact the support?
CBlues said:
Hey, i have the same problem! Did you contact the support?
Click to expand...
Click to collapse
I contacted support and the tech said they didn't get any other reports of this happening and said it might be a hardware issue but then they forwarded me to Verizon to get a replacement phone... then Verizon told me it's not a hardware problem it's a software problem so I can't get a replacement. I am convinced that it is a software problem because of the symptoms of otherwise normally working speakers but at the same time I am very surprised that there aren't tons of other people bringing this up. I am also not sure where to report this bug to google
diabl0w said:
The phone speakers make a crackling popping noise periodically... i cant figure out what exactly triggers it and i dont think its necesarily just at high volume. The one way i know how to reproduce this every time is to run antutu benchmark and try to turn the volume all the way down and all the way up while the first video benchmark (i think its called maroon) is running. the speakers will crackle through several of the adjustements.
Anyone else experiencing this? Do you think this is a software issue or a factory defect? I could listen to music for a halfhour straight and not have an issue as long as im not doing anything else with the device which makes me think its more of a software issue when volume is being adjusted or other operation where the volume is being toggled (i.e it has also happened while receiving a notification where the first milliseconds of the notification alert will play and then it will "crackle-out")
I did a complete factory reset and booted total stock and still had the issue so its not root or any modification related.
Click to expand...
Click to collapse
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
I've been experiencing a similar issue. Pixel XL 128GB.
I notice sporadic stuttering in the video and audio whenever playing videos, either through YouTube or Chrome. I don't really notice it anywhere else, which leads me to believe it's a software issue. Potentially a bug in the video decoders. I haven't contacted Google support yet.
I had the same exact problem with my Verizon one, it happened twice in a week of owning it, it bothered me so I ended up returning it, back to my s7e!
---------- Post added at 04:37 PM ---------- Previous post was at 04:35 PM ----------
When it first started happening to me I couldn't find any others talking about the issue so I thought I was alone lol
My 32gb XL has been doing it too. I generally use bluetooth headphones, so it's not a big deal, but it is certainly something I've noticed when trying to use the in-phone speaker.
diabl0w said:
I contacted support and the tech said they didn't get any other reports of this happening and said it might be a hardware issue but then they forwarded me to Verizon to get a replacement phone... then Verizon told me it's not a hardware problem it's a software problem so I can't get a replacement. I am convinced that it is a software problem because of the symptoms of otherwise normally working speakers but at the same time I am very surprised that there aren't tons of other people bringing this up. I am also not sure where to report this bug to google
Click to expand...
Click to collapse
Obviously they are lying! See my post from 11/11/2016!http://forum.xda-developers.com/showpost.php?p=69576560&postcount=109
Scott said:
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
Click to expand...
Click to collapse
That would be me:silly:
Scott said:
Actually I have heard of this... Its in the forums somewhere...
Tell VZW to STFU and send you a new one. :angel:
Click to expand...
Click to collapse
ringochan said:
Obviously they are lying! See my post from 11/11/2016!http://forum.xda-developers.com/showpost.php?p=69576560&postcount=109
:
Click to expand...
Click to collapse
Thanks guys, so I contacted Verizon and they had the nerve to tell me that they would replace it but only with a "like new" device. What a joke. So basically they told me well **** you and that sucks that we sent you a broken phone so here's somebody else's old broken one. such a slap to the face.
I didn't have the time to sit an argue so I will have to either call back another time or go to a store
I'm contacting support about this now. I only notice it when I'm using my Daydream View headset though. But does anyone know if it's safe to perform a factory data reset if I'm rooted with custom kernel?
Sent from my Pixel XL using Tapatalk
I have the same issue. Here is where I posted about it.
http://forum.xda-developers.com/pixel-xl/help/pixel-xl-speaker-issue-t3483952/page3
I contacted Google. They want me to send my phone back and after they got it they will send me a replacement...
Being on Verizon I am also afraid that I'll get shipped a phone with a locked bootloader, I am still trying to figure out how I wanna handle this
Same here. Sending back for a new one.
diabl0w said:
Being on Verizon I am also afraid that I'll get shipped a phone with a locked bootloader, I am still trying to figure out how I wanna handle this
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Click to collapse
You can send you phone back to the Google store if you speak to the right person. But you will have to send it then they will send you another. But beware they are already sending used phones as replacements just as Verizon is. Many have returned their device for many different reasons. This is a nice phone and we all like Google but this phone has the worst customer service I've ever seen displayed versus a nexus. Google will actually argue with you to assure you there's nothing wrong with your phone even though you have it in your hand and know there's something wrong. And in all honesty every phone should be recalled because of the lens flare if the camera. That's a major issue noteworthy if a recall. Google doesn't want scar of their first all Google phone to tarnish their image and branding. I spoke to Google cs and the rep was totally real and honest starting that the camera has caused many phones to be replaced knowing all of them have the same camera issue. He said they've replaced do many phones that it had caused a delay of others getting their phones. Google actually has phones that are new put aside for replacing defective phones and they've used all of their stock as replacements. Hence the reason after two months they are already sending out used replacements.
I think I am going to take it to a Verizon store tomorrow because the process of showing them the issue will be a lot easier and maybe they have older phones in stock that don't have locked bootloader