Two problems with my device
Hi,
I having two problem with my device which after two days, I'm not manage to solve.
First of all in my storage, I got 25.3GB (!) of used space under "Other" section, I don't have any idea what takes all that space.
Second when I try to get to the device files from the computer, I can see only 7 folders, which most of them empty and none of them can't explain the 24GB of space that are used in my internal storage
where's all my files and why I cant get them from the computer??
Any help?? Thanks!
Avishay28 said:
Hi,
I having two problem with my device which after two days, I'm not manage to solve.
First of all in my storage, I got 25.3GB (!) of used space under "Other" section, I don't have any idea what takes all that space.
Second when I try to get to the device files from the computer, I can see only 7 folders, which most of them empty and none of them can't explain the 24GB of space that are used in my internal storage
where's all my files and why I cant get them from the computer??
Any help?? Thanks!
Click to expand...
Click to collapse
Reset it
kartik.kayz said:
Reset it
Click to expand...
Click to collapse
Factory reset?
I did it, but everytime I got the same phone after it automatically install all the apps and data that was before.
If you have any guide of how to completely reset the phone with TWRP (like delete everything expect of the OS) it will be great.
Avishay28 said:
when I try to get to the device files from the computer, I can see only 7 folders, which most of them empty and none of them can't explain the 24GB of space that are used in my internal storage
where's all my files and why I cant get them from the computer??
Click to expand...
Click to collapse
Connecting the phone to your computer just enables you to read the "internal storage" (data/media) partition, and does not let you see the rest of the user data (including app data, which is likely what is filling up your storage).
To see what is taking up all your storage, install the app "Disk Usage" from the Play Store. Great app that lets you see though an intuitive and visual interface, what is filling up your storage. Then use a good file manager like ES File Manager to browse and delete the unwanted files.
Of course, know what you are deleting; and don't delete any system data unless you really know what you are doing.
Avishay28 said:
Factory reset?
I did it, but everytime I got the same phone after it automatically install all the apps and data that was before.
If you have any guide of how to completely reset the phone with TWRP (like delete everything expect of the OS) it will be great.
Click to expand...
Click to collapse
In TWRP select Wipe then Format data - type yes then reboot.
You'll have to setup your system again and you will gain all your lost data space.
Ok guys thank you
I reset my phone and start it from 0
Related
Ok this might seem like a total noob question, but please bare with me for a quick sec...
I have a stock 6.5/2.1 TP2 and I somehow ran completely out of internal memory! I couldn't even receive texts. I know I have lots and lots of text messages, about 1000 contacts, and a few emails on my phone, but I have NO media whatsoever stored on the phone. In fact, I only have a couple visible files on the phone that are larger than 1MB. I did delete a bunch of visual voicemails and that got me about 10MB back. I ran a level 3 Clean Ram, message purge, soft reset, all that jazz but I still have less than 11MB left. Where is all my storage space going?!
Anyhoo I did install some programs to my internal memory, but can someone tell me if there's a way to tell which programs are installed to your phone memory and which are installed to your external storage??? That was really my question
U can use "Installed programs" option in SK Tools.
You can check the "\storage card\program files\" folder, and see what's in there; that's the location where programs end up, if they are installed to the storage card.
ridolfo said:
You can check the "\storage card\program files\" folder, and see what's in there; that's the location where programs end up, if they are installed to the storage card.
Click to expand...
Click to collapse
darkic said:
U can use "Installed programs" option in SK Tools.
Click to expand...
Click to collapse
Thanks guys. I appreciate it!
when installing a program, it should ask you where you would want to install a program, on the device or on your memory card. Install on yoour memory card in order to leave your internal memory available.
dont forget to clear out cache in opera or IE because that takes chunks of internal memory out
marduk79 said:
when installing a program, it should ask you where you would want to install a program, on the device or on your memory card. Install on yoour memory card in order to leave your internal memory available.
Click to expand...
Click to collapse
Not allways, some programs bz default installs at internal memory, and some programs are recommanded to install at internal memory......
XERO_Racer said:
dont forget to clear out cache in opera or IE because that takes chunks of internal memory out
Click to expand...
Click to collapse
Good idea. I didn't even think of that. I do it all the time for my desktop browser but it never occurred to me to do it on my phone. I cleared my Opera cache and got about 30MB back!
That should hold me over for awhile, at least until I flash my next rom I use my internal memory mostly just for PIM and important apps like Opera.
I remember awhile back, a guy wrote a program that automatically deleted bloatware from stock AT&T rom's. I searched and to my knowledge no one has done the same for T-Mobile or other rom's. Does anyone know of such a program or a method of deleting apps that won't show up in uninstall menus?
darkic said:
Not allways, some programs bz default installs at internal memory, and some programs are recommanded to install at internal memory......
Click to expand...
Click to collapse
Thank you for the correction.
a2002cmacg said:
Good idea. I didn't even think of that. I do it all the time for my desktop browser but it never occurred to me to do it on my phone. I cleared my Opera cache and got about 30MB back!
That should hold me over for awhile, at least until I flash my next rom I use my internal memory mostly just for PIM and important apps like Opera.
Click to expand...
Click to collapse
There are advanced settings in Opera that allow one to set the cache to the storage card. Do a search.
Hi, Guy
I just found that my SD internal storage get very small every day, I did not install lots of thing, but now it is only 1.5G.
So you need to check yours as well on your computer to see is it happen to you. It is very serious problem which will cause SD care data lost in the end.
This is how you can check.
1 Connect your One X USB to PC. Use USB storage mode.
2 In file manager click on your X'sd card name and mouse right click choose properties, it show how much data used and how much left. Write done the number.
3 Click you SD card icon and pop up another screen show all folders and data in SD card, use Ctrl+A to select them all, then mouse right click and choose properties to show the calculation for how much all those files storage.
The used space for step 2 and step 3 shall be almost same if it is correct. But on my One x it has 13G difference. Which means the 13G storage is nowhere on the SD card but system think they are. So you will loose those space.
Do your check and see how many of you has this problem.
I must admit I felt that my storeage was showing a considerable amount less than what I was expecting the other day...
I'll have to plug in my phone to cross reference the figures there agains't what the handset is saying...
Then again I did pump my HOX full of Vids, Movies and .CBZ files.
I had the same problem with the One X ported rom on Sensation, I kept loosing GB of memory for no reasons...till I found the bug: gallery cache!
There is a folder for the Gallery app that keep adding cache and eat huge amount of memory, just delete this folder and disable caching in gallery
vegetaleb said:
I had the same problem with the One X ported rom on Sensation, I kept loosing GB of memory for no reasons...till I found the bug: gallery cache!
There is a folder for the Gallery app that keep adding cache and eat huge amount of memory, just delete this folder and disable caching in gallery
Click to expand...
Click to collapse
could you let us know what is the name of it? I checked SD card there is no folder called Gallery.
vegetaleb said:
I had the same problem with the One X ported rom on Sensation, I kept loosing GB of memory for no reasons...till I found the bug: gallery cache!
There is a folder for the Gallery app that keep adding cache and eat huge amount of memory, just delete this folder and disable caching in gallery
Click to expand...
Click to collapse
how did u disable cache?
I'd also like a bit more info about the gallery cache folder please.
My phone memory is definitely lower than it should be. I was going to format it, but if this folder is causing the problem... maybe i won't need to.
It's in the camera folder aka DCIM
The cache folder must be there if I remember well.
Guys.....
Just delete the LOST.DIR.
There are thousands of threads about this.
xmoo said:
Guys.....
Just delete the LOST.DIR.
There are thousands of threads about this.
Click to expand...
Click to collapse
Thanks. I found the LOST.DIR in SD but it is empty. I delete it and do reboot. Nothing changed. Any other hint？
vegetaleb said:
It's in the camera folder aka DCIM
The cache folder must be there if I remember well.
Click to expand...
Click to collapse
sorry no folder of such. And it is not folder issue I guess. This issue is now reported world wide in other place as well. It just break out. And it is not 1.29 issue I'm still on 1.28 rom. it is related to USB connection and also install program in SD card. I hope XDA dev can look into it seriously!
Zipperface said:
I'd also like a bit more info about the gallery cache folder please.
My phone memory is definitely lower than it should be. I was going to format it, but if this folder is causing the problem... maybe i won't need to.
Click to expand...
Click to collapse
Foramtting will not helpful. I know some guys format several times and it still eat your SD card. It is the phone problem with ROM. HTC need fix it.
As I said it was an early port of the One X port, did you try the thumbnail folder in DCIM?
mmx6688 said:
Thanks. I found the LOST.DIR in SD but it is empty. I delete it and do reboot. Nothing changed. Any other hint？
Click to expand...
Click to collapse
The directory is always empty. I deleted it and just won 2GB extra space.
vegetaleb said:
As I said it was an early port of the One X port, did you try the thumbnail folder in DCIM?
Click to expand...
Click to collapse
I delete all files in thumbnail folder, nothing improved.
xmoo said:
The directory is always empty. I deleted it and just won 2GB extra space.
Click to expand...
Click to collapse
Thanks to let me know. So if you use PC USB connection to check as I posted for step 2, 3, how much difference of those figures?
Deleted LOST.DIR and gained 0!
Adding all stuff up on the sd card i have about 15-16 gig. I have just over 5 gig left!
Yesterday i deleted Dungeon Defenders (800ish meg) I had nearly 6 gig... where did the other 1gig go overnight?!
You will have to ''seek and destroy'' the bad folder.
I hope you don't have many folders in your main SD directory,select 2-3 folders and right click to see if you get huge amount of memory used,then narrow the search till eliminating the bad boys
mmx6688 said:
Hi, Guy
I just found that my SD internal storage get very small every day, I did not install lots of thing, but now it is only 1.5G.
So you need to check yours as well on your computer to see is it happen to you. It is very serious problem which will cause SD care data lost in the end.
This is how you can check.
1 Connect your One X USB to PC. Use USB storage mode.
2 In file manager click on your X'sd card name and mouse right click choose properties, it show how much data used and how much left. Write done the number.
3 Click you SD card icon and pop up another screen show all folders and data in SD card, use Ctrl+A to select them all, then mouse right click and choose properties to show the calculation for how much all those files storage.
The used space for step 2 and step 3 shall be almost same if it is correct. But on my One x it has 13G difference. Which means the 13G storage is nowhere on the SD card but system think they are. So you will loose those space.
Do your check and see how many of you has this problem.
Click to expand...
Click to collapse
solution:
just make a back up of your phone storage. simply to open phone storage in your pc, select and copy you all folders of phone storage and paste in any folder of pc, then do quick fomat your phone storage called (htc storage), then take back all your folders to htc storage by paste command.
ramis7 said:
solution:
just make a back up of your phone storage. simply to open phone storage in your pc, select and copy you all folders of phone storage and paste in any folder of pc, then do quick fomat your phone storage called (htc storage), then take back all your folders to htc storage by paste command.
Click to expand...
Click to collapse
This isnt a solution. It works initially but the storage space starts to vanish again after a few days. Ive doe this twice now. It must be a bug that needs sorting out asap. This is my only issue on my phone though. No screen flickering problems fortunately
Sent from my HTC Legend using XDA
ramis7 said:
solution:
just make a back up of your phone storage. simply to open phone storage in your pc, select and copy you all folders of phone storage and paste in any folder of pc, then do quick fomat your phone storage called (htc storage), then take back all your folders to htc storage by paste command.
Click to expand...
Click to collapse
Thanks, I know this solution that is to get back the lost space. And I just did it since I have only 1G left so can not take the risk for any more lost space. Now I get 15G free.
But it is just temporary solution, after few days it probably loose more space again but now I will keep monitor of it.
HTC need to fix this problem.
When I boot up my phone, the first thing it says that there's not enough space to complete some kind of action(see attached picture below). I have more than 2GB free space on sdcard and almost 6GB free space on external sd, even in file system root I have 1gb/2gb space.
I have cm10.
what does it mean? what does it want? and why does it says that? and what "action" does it talk about??
I wouldnt care if it will be just this message,but since it started this, the phone seems to be more unstable(sometimes it loses wifi/cell signal,have to press lock button 3 times to wake up,and stuff..), so I decided to make a clean reinstall anyway, but it would be great if some of u had any ideas what causes this
I've experienced something similar. I use to mount the storage on my win7 laptop and use to copy/delete files from them. Suddenly it was not letting me copy anymore telling me that the storage is out of space and when i saw it it showed free space which got me confused.
So i went ahead and set windows to show all hidden files and OS files. On the storage there was a "recycle bin" having 1.6 gb of data . I deleted the folder and all was fine.
Maybe your's is a completely different issu,e but you can check for the above.
ninthsense said:
I've experienced something similar. I use to mount the storage on my win7 laptop and use to copy/delete files from them. Suddenly it was not letting me copy anymore telling me that the storage is out of space and when i saw it it showed free space which got me confused.
So i went ahead and set windows to show all hidden files and OS files. On the storage there was a "recycle bin" having 1.6 gb of data . I deleted the folder and all was fine.
Maybe your's is a completely different issu,e but you can check for the above.
Click to expand...
Click to collapse
hm, I set it to show all hidden and "protected os files" (I have windows 8 on my netbook), but no "recycle bin" can be seen.. :S maybe I'm missing some more options to show that, or looking in the wrong place
So I've noticed my storage is full of "other" - as per in the attached screenshot.
How do I find what that is, and do you reckon I can delete it?
It can't be cache stuff, can it?
I reckon it might be a Titanium Back up or a nandroid, but would like to know where to look. I'm back on stock and unrooted, and if this is something I can take off the phone and put on a spare hard drive, that would be great.
Thanks for your help...!
Looks like several people are having this problem?
treb1971 said:
So I've noticed my storage is full of "other" - as per in the attached screenshot.
How do I find what that is, and do you reckon I can delete it?
It can't be cache stuff, can it?
I reckon it might be a Titanium Back up or a nandroid, but would like to know where to look. I'm back on stock and unrooted, and if this is something I can take off the phone and put on a spare hard drive, that would be great.
Thanks for your help...!
Click to expand...
Click to collapse
It could be the pre-installed apps.
When you first bought your HOX, you check your settings and storage, only 2.11GB available on internal storage (apps memory), and more than 25GB available on virtual SD card or phone memory.
Some of the custom roms on rooted HOX has this functionality that we can be able to view the full details of what is consuming our memory.
i use ES file explorer for this it can run an analysis of the sd card and tell what the folders are that take up the most space
u can also analyze a folder instead of sd card to see what map or file takes the most space
u will see if its junk or maybe some old games you dont have installed anymore
and can simply delete them after
Its everything you downloaded, music , folders , pictures etc
Sent from my Vivid 4G using Tapatalk 2
XxSHaDoWxSLaYeRxX said:
Its everything you downloaded, music , folders , pictures etc
Sent from my Vivid 4G using Tapatalk 2
Click to expand...
Click to collapse
No it's not music, folders, pictures. I have same problem and ask HTC for help.
Man you should try to factory reset and clear storage, if that doesnt work and your phone come with used 4gb (like mine), you should send it to service. Already not found any better way to fix it. Sorry if i'm wrong.
hightrancer said:
No it's not music, folders, pictures. I have same problem and ask HTC for help.
Man you should try to factory reset and clear storage, if that doesnt work and your phone come with used 4gb (like mine), you should send it to service. Already not found any better way to fix it. Sorry if i'm wrong.
Click to expand...
Click to collapse
I got a reply from HTC this morning that this is what system takes which is a total BS as system is only 1.05 Gb in my case it is /sys folder which is showing to contain nearly a MILLION folders and 500000 (yes five hundred thousand) files.
They really dont know what they are telling.
Odp: [Q] Storage Full of "Other"
I'm now at hospital so cant send it to HTC. But i try send it next week. I tell you what's result. From HTC this is only way to fix it. I'm not expert just saying HTC's solution. Wait, may some one know other solution, i will tell you how it's going next week when get phone from service.
Sent from my HTC One X using xda app-developers app
I've got the same problem! Looking inside the phone with a root explorer the amount of all the folders is around 350 mb with a custom rom, all the folder except one ( /sys ). The folder /sys has something wrong cause the explorer just keep saying calculating...
Is there anything we can do to have back all these GB?? Thanks
Have anyone try to factory reset?
I have got this problem too.
I have tried "make more space" by delete apps.
But "Other" is nothing change.:silly:
If you have a backup or migration tool installed check if you have any backups stored and also check the temp files of that backup app.
The othet section is the pre installed apps and the system itself.
Sent from my HTC One X using xda premium
I had 9.45GB of storage in "other"
I tried finding what it was taking that much space and discovered nothing in particular.
Some time before, I realized my HTC One Mini 2 was full. I was replacing data to my Ext. SD Card. Then I realized that, no matter what I replaced, the 9.45 GB remained the same/Increased.
I think there is some kind of TEMP file for stuff you deleted/replaced. So you could get it back if you deleted something by accident, because after restarting my phone, only 5.5GB of "other" storage was left.
However, this is still alot of storage, and I can't find what the 5.5GB contains in any file explorer. Does anyone have a clue about how big the OS and Sense layer are? Thanks in advance
My phone is missing 20GB of internal storage and I've done everything to get it back. Please help!
I am fairly certain it is related to an I/O error while trying to move files in my Android Play Music directory which is located at:
/data/data/com.google.android.music/files/music
I tried deleting but that didn't help. I then went booted into recovery and did a factory reset PLUS formatted /System and then installed a ROM from scratch. I am still missing the 20GB. Any thoughts?
Storage does not simply disappear. Try using the app "DiskUsage" and see where all the storage is being used.
did you try formatting sdcard via recovery or fastboot command?
It might some old nandroids you forgot about Go to setting > storage wait for a few seconds let it analyze then check where the space is good luck .. if nothing works out you can always flash factory image that cleans up everything
skottema said:
My phone is missing 20GB of internal storage and I've done everything to get it back. Please help!
I am fairly certain it is related to an I/O error while trying to move files in my Android Play Music directory which is located at:
/data/data/com.google.android.music/files/music
I tried deleting but that didn't help. I then went booted into recovery and did a factory reset PLUS formatted /System and then installed a ROM from scratch. I am still missing the 20GB. Any thoughts?
Click to expand...
Click to collapse
That sounds just like the emmc bug, search it.
Also get the app /emmc brick bug. It will show if the memories lost. I'm not saying it is this but it's the same. If it's gone there are two apks you can get that swap SD card for built in. It leaves the system bit alone
Tried to put pick but says need to upgrade app even though got it today!
As you can see it works. One apk swaps, the other undo's it.
Sent from my GT-N7000 using xda premium
Thank you all for the advice! I could have SWORN I deleted all my old nandroids but apparently I had not. One of the backups had 20GB of google music in it
Gosh I wish google music didn't get backed up by clockworkmod, but I digress...