Develop Bugs

New url for updates!!!

I just went to setup one of my new units and even with the router blocking the 2 urls which worked fine yesterday my unit tonight did in fact take the update and is now at 51.1.4.0 !
Is anyone aware of a new server that Amazon is using to push updates when first setting up the unit??? This is very upsetting!
I CANNOT CHANGE THE TITLE OF THIS THREAD BUT DISCOVERED MY ROUTER WAS NOT BLOCKING URLS PROPERLY. WITH A NEW ROUTER THAT IS BLOCKING THE CURRENT URLS THE UNIT WILL NOT LOAD SO MY ASSUMPTION WAS INCORRECT AND I APOLOGIZE FOR ANY CONFUSION THAT THIS POST MIGHT HAVE CAUSED!!
(Perhaps a mod can change the title of this thread to a question instead of a statement???)

This is not good news. Hopefully someone has an answer for you as I am curious as well. I still have a couple that I need to set-up and really don't want to lose root.

fxbill said:
I just went to setup one of my new units and even with the router blocking the 2 urls which worked fine yesterday my unit tonight did in fact take the update and is now at 51.1.4.0 !
Is anyone aware of a new server that Amazon is using to push updates when first setting up the unit??? This is very upsetting!
Click to expand...
Click to collapse
Mine had something weird happen yesterday too. I was trying to backup my XBMC using adbFire and kept getting disconnected. So I'd connect again, get an error message, connect, then get disconnected. When it finally connected with a solid connection, I noticed that the Amazon Updates went from being turned OFF to ON. I unplugged everything and blocked all traffic through my modem before reconnecting. I've done a few reboots since then and everything is back to normal...on 51.1.1.0 with updates back off.
It felt like Amazon was trying to push an update to my unit, but I have no way to prove that. I'm very interested in seeing what is going on.

Well it is a possibility... Just glad I don't have to worry to much about it with CWM installed on all my FTV's...
Anyway... Guess @AFTVnews.com or some of those experiencing the problems can sniff if anything has changed using the WireShark prog. :cyclops:

Y314K said:
Well it is a possibility... Just glad I don't have to worry to much about it with CWM installed on all my FTV's...
Anyway... Guess @AFTVnews.com or some of those experiencing the problems can sniff if anything has changed using the WireShark prog. :cyclops:
Click to expand...
Click to collapse
Just wish people weren't bricking their devices trying to load CWM...

spyder3 said:
Just wish people weren't bricking their devices trying to load CWM...
Click to expand...
Click to collapse
The problem I've seen are folks starting from the same info point (guide/order) while their AFTV's are in different device states. It's not hard to do at all once you know from where you are starting. That way you can map out the correct order of steps with the Apps... You do have to choose weather to do it manually thru ADB or with an APP... I trust the APP more then doing it manually... I have seen folks trying to do stuff from the guides like the renaming of FW or Recovery files while trying to use the APP which is not necessary(Not sure if the .zip is being renamed twice, manually & by the app). Also RBox mentioned he is working on trying to stop the possible bricking....
Start at the first post here to get an idea how easy it should be. But the steps order or numbers can change depending what FW you are starting at & if it's a new out of the box or if its one that needs to be FW downgraded or both Recovery & FW downgraded.
Read page 47 just to familiarize yourself with the process. Don't try it right now.
http://forum.xda-developers.com/showthread.php?t=2736774&page=47
If the problem is a new IP address that needs to be blocked. You need to wait for confirmation. If you can't wait then I would try to do the Stock Recovery Downgrade/ReRoot/Disable OTA Updates/FW Downgrade/CWM Installation, etc with only ADB allowed aka Offline. But not sure how some of the changes will require internet... Like to reconnect to your Amazon account. I would wait for confirmation of a new IP or other problem.. Probably offline...

spyder3 said:
Just wish people weren't bricking their devices trying to load CWM...
Click to expand...
Click to collapse
I don't know of anyone who bricked installing CWM.

rbox said:
I don't know of anyone who bricked installing CWM.
Click to expand...
Click to collapse
Completely Correct... Some folks have run into problems during the downgrading. But even for them the keyboard trick with patience should/have get them back on the road to CWM. Got confirmation on a few threads here of folks getting CWM installed after getting stuck with the white Amazon screen or black screen.

I just tested with a Fire TV running stock 51.1.3.0_user_513011820 and it tried to download 51.1.4.0_user_514006420 from the same domain and URL as it always had. I then factory reset it and it again tried to download 51.1.4.0_user_514006420 during the initial setup form the same domain: amzdigitaldownloads.edgesuite.net
So based on this test, I see no indication the update URL has changed. Of Course, it's possible Amazon is using a new URL for some Fire TVs while others are using the known URLs.
I'll continue checking periodically and report back if the URL changes for this particular FIre TV.

AFTVnews.com said:
I just tested with a Fire TV running stock 51.1.3.0_user_513011820 and it tried to download 51.1.4.0_user_514006420 from the same domain and URL as it always had. I then factory reset it and it again tried to download 51.1.4.0_user_514006420 during the initial setup form the same domain: amzdigitaldownloads.edgesuite.net
So based on this test, I see no indication the update URL has changed. Of Course, it's possible Amazon is using a new URL for some Fire TVs while others are using the known URLs.
I'll continue checking periodically and report back if the URL changes for this particular FIre TV.
Click to expand...
Click to collapse
You didn't indicate whether it took the new firmware or not....did it upgrade to 51.1.4.0 or download the firmware?
I had a thought about this last night, but of course it's too late to try it on my units, but my router has 2 options....One is to block specific URLs which is what I did. The other is to only allow specific urls to be accessed. I'm wondering if you only allowed firs-ta-g7g.amazon.com to be accessed since you need that to register the unit and complete the setup if you could still get through the setup routine. It wouldn't allow any connection except to firs-ta-g7g.amazon.com. Don't have a unit to try it with, but it might just work and if not the worst that would happen is that you wouldn't get through the setup....no harm done.

fxbill said:
You didn't indicate whether it took the new firmware or not....did it upgrade to 51.1.4.0 or download the firmware?
I had a thought about this last night, but of course it's too late to try it on my units, but my router has 2 options....One is to block specific URLs which is what I did. The other is to only allow specific urls to be accessed. I'm wondering if you only allowed firs-ta-g7g.amazon.com to be accessed since you need that to register the unit and complete the setup if you could still get through the setup routine. It wouldn't allow any connection except to firs-ta-g7g.amazon.com. Don't have a unit to try it with, but it might just work and if not the worst that would happen is that you wouldn't get through the setup....no harm done.
Click to expand...
Click to collapse
I had the download domain blocked so it couldn't download the update. As for your suggestion, I tried it with one of the earlier units that would not proceed past a failed update. I monitored every domain it tried to access and slowly fed it more access one domain at a time. The result was always the same: it gives various error messages because it can't reach certain domains. It never got past the update point in the initial setup.

fxbill said:
I just went to setup one of my new units and even with the router blocking the 2 urls which worked fine yesterday my unit tonight did in fact take the update and is now at 51.1.4.0 !
Is anyone aware of a new server that Amazon is using to push updates when first setting up the unit??? This is very upsetting!
Click to expand...
Click to collapse
If you are blocking using a ASUS router that might be the problem. When I loaded the latest ASUS firmware on my RT-AC66U all my blocked URLs stopped being blocked. I had to step back to an old firmware to get the feature working again

krawhitham said:
If you are blocking using a ASUS router that might be the problem. When I loaded the latest ASUS firmware on my RT-AC66U all my blocked URLs stopped being blocked. I had to step back to an old firmware to get the feature working again
Click to expand...
Click to collapse
That's exactly what happened!!! I put facebook and ebay on the block list just to check and it wasn't blocking either of them! I'm off to get a new NetGear tomorrow. They have a "genie" program that is extremely easy to use for blocking sites or words (or update numbers) and it's only $39. I took one of the updated units back to Staples today and told them it had connectivity problems...( it really did....it connected with the darned upgrader!) and asked the girl in this tiny store if she would get one from the back that was way in the back and on the bottom of the pile if she could. She actually did for me! It's the lowest serial number I own now, but I'm not touching it until I get the new router and prove to myself that the sites are being blocked. I need the break and a little sleep anyway....too many hours at this for the last week.
By the way.... I do believe I have a way of downgrading the new firmware to any older firmware that was ever out. I'm going to have to sacrifice a unit to verify, but if they store the firmware on a TSOP I can do it. Clone time coming up!
I'm not a software guy, but am a hellofa hardware tech. Did it with satellite receivers for years..... ( Still love tubes more than any solid state stuff though!)

fxbill said:
That's exactly what happened!!! I put facebook and ebay on the block list just to check and it wasn't blocking either of them! I'm off to get a new NetGear tomorrow. They have a "genie" program that is extremely easy to use for blocking sites or words (or update numbers) and it's only $39. I took one of the updated units back to Staples today and told them it had connectivity problems...( it really did....it connected with the darned upgrader!) and asked the girl in this tiny store if she would get one from the back that was way in the back and on the bottom of the pile if she could. She actually did for me! It's the lowest serial number I own now, but I'm not touching it until I get the new router and prove to myself that the sites are being blocked. I need the break and a little sleep anyway....too many hours at this for the last week.
By the way.... I do believe I have a way of downgrading the new firmware to any older firmware that was ever out. I'm going to have to sacrifice a unit to verify, but if they store the firmware on a TSOP I can do it. Clone time coming up!
I'm not a software guy, but am a hellofa hardware tech. Did it with satellite receivers for years..... ( Still love tubes more than any solid state stuff though!)
Click to expand...
Click to collapse
It just dawned on me....with all of the excellent coders here and knowing that with Backtrack you can spoof a url or an IP. Someone could discover where the units are updating from and where they connect to and spoof the information..( along with the older firmware) and never actually have to connect with Amazon. The unit would think that it is connecting and download whatever it was fed and finish the initial install in order to root it.....just a wild thought, but I think a good programer could come up with a way to do it.

fxbill said:
It just dawned on me....with all of the excellent coders here and knowing that with Backtrack you can spoof a url or an IP. Someone could discover where the units are updating from and where they connect to and spoof the information..( along with the older firmware) and never actually have to connect with Amazon. The unit would think that it is connecting and download whatever it was fed and finish the initial install in order to root it.....just a wild thought, but I think a good programer could come up with a way to do it.
Click to expand...
Click to collapse
RBox & AFTVNews.com & others have already looked into this. Do a search for spoofing on the full thread & u'll probably find it.. Basically there are parts that are encrypted & we can't give the FTV the right answer to allow the older FW to be flashed.
http://forum.xda-developers.com/fire-tv/help/trick-amazon-update-url-redirect-to-t2900031

Y314K said:
RBox & AFTVNews.com & others have already looked into this. Do a search for spoofing on the full thread & u'll probably find it.. Basically there are parts that are encrypted & we can't give the FTV the right answer to allow the older FW to be flashed.
Click to expand...
Click to collapse
There are 2 things to spoof. One is the response from softwareupdates.amazon.com. Aside from the fact that if you spoof it the server has to be using a valid certificate (which you won't get), it's response is signed and encrypted. The second thing to spoof is the actual firmware download. That has to be signed or else it will reject it. It also has to match the version it's expecting to download. So you can't spoof the response that would make the fire tv download an old version, and you can't spoof the update itself because it won't match what it wants.
Furthmore... Backtrack has nothing to do with it. Backtrack is a huge piece of **** that doesn't do anything magical that any SANE Linux dist can't do. And what the... XDA censors? How lame is that...

fxbill said:
That's exactly what happened!!! I put facebook and ebay on the block list just to check and it wasn't blocking either of them! I'm off to get a new NetGear tomorrow. They have a "genie" program that is extremely easy to use for blocking sites or words (or update numbers) and it's only $39. I took one of the updated units back to Staples today and told them it had connectivity problems...( it really did....it connected with the darned upgrader!) and asked the girl in this tiny store if she would get one from the back that was way in the back and on the bottom of the pile if she could. She actually did for me! It's the lowest serial number I own now, but I'm not touching it until I get the new router and prove to myself that the sites are being blocked. I need the break and a little sleep anyway....too many hours at this for the last week.
By the way.... I do believe I have a way of downgrading the new firmware to any older firmware that was ever out. I'm going to have to sacrifice a unit to verify, but if they store the firmware on a TSOP I can do it. Clone time coming up!
I'm not a software guy, but am a hellofa hardware tech. Did it with satellite receivers for years..... ( Still love tubes more than any solid state stuff though!)
Click to expand...
Click to collapse
fxbill said:
I just went to setup one of my new units and even with the router blocking the 2 urls which worked fine yesterday my unit tonight did in fact take the update and is now at 51.1.4.0 !
Is anyone aware of a new server that Amazon is using to push updates when first setting up the unit??? This is very upsetting!
Click to expand...
Click to collapse
I would advice you add a note to the #1 post saying that it's been resolved & it was a Router Software problem (in bold). Maybe change the title of the thread too. Some folks might not read past the tittle or first posts & start to repeat that there is a new IP updating FTV's when that is not the case.
Tip: Tomato FW Routers block IP's like a BOSS!!!

Urls dont work
I have blocked the urls amzdigitaldownloads.edgesuite softwareupdates.amazon.com through router before setting up my firetv and it had updated to the latest firmware uk version so just to let people know they do not work is amazon using new urls for updating

Y314K said:
I would advice you add a note to the #1 post saying that it's been resolved & it was a Router Software problem (in bold). Maybe change the title of the thread too. Some folks might not read past the tittle or first posts & start to repeat that there is a new IP updating FTV's when that is not the case.
Tip: Tomato FW Routers block IP's like a BOSS!!!
Click to expand...
Click to collapse
I plan on doing that, but only after I pick up the new router today and verify. Thanks for the tip on the router!
( Just discovered that I can't edit the title of the thread.)

rbox said:
There are 2 things to spoof. One is the response from softwareupdates.amazon.com. Aside from the fact that if you spoof it the server has to be using a valid certificate (which you won't get), it's response is signed and encrypted. The second thing to spoof is the actual firmware download. That has to be signed or else it will reject it. It also has to match the version it's expecting to download. So you can't spoof the response that would make the fire tv download an old version, and you can't spoof the update itself because it won't match what it wants.
Furthmore... Backtrack has nothing to do with it. Backtrack is a huge piece of **** that doesn't do anything magical that any SANE Linux dist can't do. And what the... XDA censors? How lame is that...
Click to expand...
Click to collapse
I only brought up Backtrack as an example. It's merely a collection of programs written by other coders. Say what you will about it. Makes no difference to me, but it has served me pretty well since I am not a coder and have little knowledge in writing my own codes. Kudos to you for being able to. As I stated, I'm a hardware person and a technician. I can design a board, but programming for me is an entirely different story. Years ago satellite TV receivers had a similar issue where a receiver would not accept a card that was not the correct card for the unit. It was called the ZKT...( zero knowledge test) The receiver had some information encoded in the prom... (supposedly some sort of question that it asked of the card). The card also had some info coded into it. Neither had any purpose by itself, but when a card was inserted into the unit the unit sent out the encoded "question". If the card responded with anything other than the correct information the unit would not function. A coder discovered a way to program eproms that did not have this ZKT information in it and after programming an eprom and replacing the prom in the unit with the newly coded eprom the unit would accept any card that was put into it.
I'm only stating this as an example. It might come down to cloning the eprom from one good unit to one that has the newer firmware on it, but I feel very confident that someone can and will do it at some point. I rarely ever say it can't be done....too many times have I been proven wrong by someone knowing much more than I do and no matter how good you might be at something someone a little or a lot better is going to come along and do what you couldn't.

why does my netflix looks scrambled? rooted ftv 5.0.4

on my rooted ftv 5.0.4, netflix menu/selection it looks almost like scrambled...shows play fine but its hard to pick anything... i tried deleting the cache/data/reinstalling/rebooting/ and nothing.. even installing the latest apk from google and nothing
any ideas?

I have the same issue with the Netflix menus on FireTV 2 rooted 5.0.5. Repeating patterns of bitmap graphic segments and portions of photos are scrambled over the program selection menus as well as the progress bar overlay during pause and fast forward. Video playback is fine, so I gave up after spending a couple hours trying various methods to fix it. For me, this issue seemed to happen independently of any Amazon OS or Netflix updates. The same Netflix version previously worked fine on both 5.0.4 and 5.0.5.
Repair methods attempted:
Cleared data and cache - same result
Uninstalled and reinstalled latest FireTV version of Netflix - same result
Installed older as well as newer versions of Netflix for AndroidTV - same result; every version appeared exactly identical to the FireTV version
Installed Android phone version of Netflix - works properly, but is awkward to use and seems to use a completely seperate set of files from the TV version

i havent tried netflix for full android but i tried everything u did too and we are on the same boat...
here is a link for more individuals having same issue...
https://www.reddit.com/r/fireTV/comments/4o5czq/netflix_scrambled_issue_on_brand_new_fire_tv/

either update to newer OS or install older Netflix.apk (though it will autoupdate?!)

I have the same problem-- scrambled menu on Netflix. It's the only streaming service that scrambles (and it only does it on TV, not on my phone or laptop). Furthermore, it began when I had Time-Warner/Spectrum, but this month I switched to Verizon/Fios and it is still scrambling. Netflix is the only constant here, so it has to be a Netflix problem. I've tried all the solutions mentioned above, and it still scrambles-- usually the menu, but sometimes also the show I start playing. When I called Netflix, the asked me -- get this!-- to list the channels it happens to. My reply was to ask them if they knew how much work that would involve-- they have hundreds if not thousands of programs-- and that, furthermore, I wouldn't do that if they paid me. I'm a customer, not tech support. (Sorry not to be of any help in solving the problem; just adding to the chorus.)

IreneSchneider said:
I have the same problem-- scrambled menu on Netflix. It's the only streaming service that scrambles (and it only does it on TV, not on my phone or laptop). Furthermore, it began when I had Time-Warner/Spectrum, but this month I switched to Verizon/Fios and it is still scrambling. Netflix is the only constant here, so it has to be a Netflix problem. I've tried all the solutions mentioned above, and it still scrambles-- usually the menu, but sometimes also the show I start playing. When I called Netflix, the asked me -- get this!-- to list the channels it happens to. My reply was to ask them if they knew how much work that would involve-- they have hundreds if not thousands of programs-- and that, furthermore, I wouldn't do that if they paid me. I'm a customer, not tech support. (Sorry not to be of any help in solving the problem; just adding to the chorus.)
Click to expand...
Click to collapse
Is yours also rooted. Netflix doesn't like rooted devices
Sent from my Mi A1 using Tapatalk

lalord69 said:
on my rooted ftv 5.0.4, netflix menu/selection it looks almost like scrambled...shows play fine but its hard to pick anything... i tried deleting the cache/data/reinstalling/rebooting/ and nothing.. even installing the latest apk from google and nothing
any ideas?
Click to expand...
Click to collapse
When I was using 5.05 I used "netflix-4.16-200217-FromNetflix.apk" that come from Netflix.
https://drive.google.com/open?id=1i6yNAVwVEwtPWW3o1DbVvc_GiXB7We99

The new Amazon Video app and its quirks

Hello guys and girls,
I've been using the unofficial Amazon Video app (the one pulled from a Sony TV that's been floating around) for a while now and it worked pretty much OK (except for the functions triggered by the 4 coloured buttons).
But, because the update to Nougat, I decided to ditch the old app and use the one included with the update. Until my wife pointed out some obvious problems:
1. When the Shield goes to sleep (like when pausing the movie to go pop some more corn) the new Amazon Video app is closed. Restarting the movie implies restarting the app and navigate to the movie again. This was not the case with the unofficial app.
2. When restarting the movie, it is rewinded some 30 - 60 seconds, which is a little too much, especially when you've just seen that part 5 minutes earlier. This was not the case with the unofficial app.
3. The parental control seems to be active this time around. For example some episodes of Two and a half men need the pin code every time they are started and restarted. Problem is that we wouldn't need this feature at all, but cannot be disabled. Again, not the case with the unofficial app.
Have you noticed these quirks? Are they annoying to you too?
Sadly the old thread seems to have been deleted so I cannot recover the unofficial Amazon Prime Video app...
Wish you a great day!

I can't even get my Amazon Video app to load. I just get error message 1066 (this one) and all I can do is go back to the home screen
Amazon CS just denied that the Shield TV supports Amazon Video and Manuel Guzman from Nvidia can't pick up my error feedback, so no help really.

Andy4Shurr said:
I can't even get my Amazon Video app to load. I just get error message 1066 (this one) and all I can do is go back to the home screen
Amazon CS just denied that the Shield TV supports Amazon Video and Manuel Guzman from Nvidia can't pick up my error feedback, so no help really.
Click to expand...
Click to collapse
Just outta interest... And as I ran... (Well more like scatterbrained), also running into this Problem with Amazon. I would ask if your not running some kind of Proxy Service \ VPN App?
I happen to be currently using Keep Solids VPN, as it was One of the first such Apps to have appeared in the TV PlayStore. It worked better under Lollipop. But, I suspect the quriks with Nougat will improve a bit further down the road.
The uphsot of all this is, is if I forget to turn this Service back off again latter on, when I want to browe a bit on the Amazon App. It runs into nearly the same conditions such as you've described. Save being very, very lagy, and slow. When it actually does try to do something other than landing on a Black Screen.

I am using no proxy or VPN. There's no need for one or the other with the German Amazon Prime Video.

Ichijoe said:
Just outta interest... And as I ran... (Well more like scatterbrained), also running into this Problem with Amazon. I would ask if your not running some kind of Proxy Service \ VPN App?
I happen to be currently using Keep Solids VPN, as it was One of the first such Apps to have appeared in the TV PlayStore. It worked better under Lollipop. But, I suspect the quriks with Nougat will improve a bit further down the road.
The uphsot of all this is, is if I forget to turn this Service back off again latter on, when I want to browe a bit on the Amazon App. It runs into nearly the same conditions such as you've described. Save being very, very lagy, and slow. When it actually does try to do something other than landing on a Black Screen.
Click to expand...
Click to collapse
I do have VPN Unlimited installed but as I'm in the UK I have it disabled for Amazon Video as it's not needed.

Humm odd I'm from Germany (w/German Amazon), but am using VPN Unlimited, to purloin such Services, such as the BBC iPlayer, and as many US Catch-up Services that do NOT require a Cable Sub Login, to access it. Everything is working more or less.
Like I said sometimes I forget that I have it enabled to watch say iPlayer, than shut it down to play some Game or other. Than decide I go watch Some Top Gear um.. The Grand Tour, only to wonder what the heck was wrong with Amazon, and why it wouldn't load up, or if it did manage to load up. Why it would just sit and spin, till it timed out, with some Error. Which was near enough to the Ops Error Code. But I can't say if it was that very exact Code, or not.
It's about this time when I remember that I did in fact still have my VPN turned on. Once I go to the VPN Unlimited App, and then proceed to turn it back off again. It's at that moment when Amazon starts working for me again.

Ichijoe said:
Humm odd I'm from Germany (w/German Amazon), but am using VPN Unlimited, to purloin such Services, such as the BBC iPlayer, and as many US Catch-up Services that do NOT require a Cable Sub Login, to access it. Everything is working more or less.
Like I said sometimes I forget that I have it enabled to watch say iPlayer, than shut it down to play some Game or other. Than decide I go watch Some Top Gear um.. The Grand Tour, only to wonder what the heck was wrong with Amazon, and why it wouldn't load up, or if it did manage to load up. Why it would just sit and spin, till it timed out, with some Error. Which was near enough to the Ops Error Code. But I can't say if it was that very exact Code, or not.
It's about this time when I remember that I did in fact still have my VPN turned on. Once I go to the VPN Unlimited App, and then proceed to turn it back off again. It's at that moment when Amazon starts working for me again.
Click to expand...
Click to collapse
It wasn't my VPN as I was disconnecting that but you got me thinking... I had a DNS service that I set up ages ago (and in fact don't even use) but it was still set in my static IP configuration in network settings!! I reset my network back to dhcp and it works now so THANK YOU so much. Amazon CS were useless and the the error message didn't tell me much at all.

New 5.2.6.0 update blocks all free app content on my Fire TV

The new 5.2.6.0 update was pushed out to my FireTV on Saturday morning and I've been unable to run YouTube, PBS, NBC, and Amazon Prime programming since then. All my paid apps are running fine so far - Hulu, Netflix, HBO Now - but when I try to load anything from the free apps, I get kicked back a screen or two and nothing loads.
I have one of the original Fire TV boxes as I bought it in April 2014 and it's worked great since I bought it. I was on the phone for over an hour yesterday trying to get some help from their techs but nothing worked including a complete factory reset. Something in this update is blocking access to my free apps programming.
I understand that I'm supposed to be seeing more advertising but that's missing too. I was told at the end of my tech support conversation to buy another box because the warranty has obviously run out, but of course, they stopped selling the boxes several weeks ago and I'm stuck with a box that only works for half of what we used to watch.
Any suggestions for my next step? TIA!

Mj_Oregon said:
The new 5.2.6.0 update was pushed out to my FireTV on Saturday morning and I've been unable to run YouTube, PBS, NBC, and Amazon Prime programming since then. All my paid apps are running fine so far - Hulu, Netflix, HBO Now - but when I try to load anything from the free apps, I get kicked back a screen or two and nothing loads.
I have one of the original Fire TV boxes as I bought it in April 2014 and it's worked great since I bought it. I was on the phone for over an hour yesterday trying to get some help from their techs but nothing worked including a complete factory reset. Something in this update is blocking access to my free apps programming.
I understand that I'm supposed to be seeing more advertising but that's missing too. I was told at the end of my tech support conversation to buy another box because the warranty has obviously run out, but of course, they stopped selling the boxes several weeks ago and I'm stuck with a box that only works for half of what we used to watch.
Any suggestions for my next step? TIA!
Click to expand...
Click to collapse
I'm not from the US, but I'm pretty this is sounding like some sort of cache bug.
Try going to each individual app in settings and clearing cache and data; if this doesn't solve it, then I would remove the app and reinstall it.
If this doesn't work, I'd try deregistering your Amazon account in settings with the applications stated removed; then registering again, this may refresh the app store's data.
Lastly, try a factory reset of the Fire TV; this is a last resort.

Ok so i have same issues the main one being allcast i cannot stream to tv from phone or kindle hd the firestick just tells me to install allcast on firestick... i have also factory reset and still the same issues telling me to install the app... tryed on my old firestick not updated to 5.2.6.0 and all app are working fine
Uk user

Um. For those of you with the app store problems, does syncing your Amazon account fix this?
This is if you cannot download applications
Go to: Settings > My Account > Sync Amazon Content
What if you install the app from the browser interface on your laptop.
Johnr79 said:
Ok so i have same issues the main one being allcast i cannot stream to tv from phone or kindle hd the firestick just tells me to install allcast on firestick... i have also factory reset and still the same issues telling me to install the app... tryed on my old firestick not updated to 5.2.6.0 and all app are working fine
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Click to collapse
Try to install it remotely from the Amazon site, and choose to deliver it to the Fire stick you want. If it doesn't try to sync your account.
I doubt the application being installed is at issue, I believe there is some sort of configuration issue for you with the app. I don't use AllCast, so I can't help you there
This application has stopped working since the 21st September on newer released firmwares, the application developer will need to fix the issue with newer firmwares for AllCast.
This could be correlated with the issues others have; I doubt there has been major API changes.

Ok thanks i appreciate the reply regarding allcast app guess i just have to wait for an update and try it again..
:good:

XDA_h3n said:
I'm not from the US, but I'm pretty this is sounding like some sort of cache bug.
Try going to each individual app in settings and clearing cache and data; if this doesn't solve it, then I would remove the app and reinstall it.
If this doesn't work, I'd try deregistering your Amazon account in settings with the applications stated removed; then registering again, this may refresh the app store's data.
Lastly, try a factory reset of the Fire TV; this is a last resort.
Click to expand...
Click to collapse
I did all of this during my phone conversation with tech support, plus I had removed and reinstalled those apps prior to calling in with my problem. We did the deregistering/reregistering my account and then we did a full factory reset, which also didn't work. Is it possible that I have a corrupt install of this update? And could tech support remove the new version and knock it back to the previous one?

Interesting questions. I've had YouTube freezing after a few minutes, since the update. I'll do a clear cache/data as see if that resolves it. If not a new YT install.

I spoke with tech support last night because I reported this issue to them about 10 days ago and I wanted an update. The guy told me there was a master ticket in the system regarding this issue. It sounds like the new update triggered an hdcp error in certain apps. Like the OP, all my payed apps work but non of my amazon or free apps.

mnsupermachine said:
I spoke with tech support last night because I reported this issue to them about 10 days ago and I wanted an update. The guy told me there was a master ticket in the system regarding this issue. It sounds like the new update triggered an hdcp error in certain apps. Like the OP, all my payed apps work but non of my amazon or free apps.
Click to expand...
Click to collapse
I ended up buying a 2nd generation unit from Best Buy that arrived today and is working just fine. Good luck with yours - I hope they get it fixed for you.

Forget wired network on Fire tv 2nd gen

After a recent update that almost bricked my 2nd gen box i was able to factory reset and go back to normal. Before my box had an issue i had some smart dns addresses set up on a wired connection. i am able to set these up on wireless after the factory reset but when doing on wired the changes aren't registering. Also i have noticed that there isn't the option to press the menu button to forget the wired network and start again from scratch (and presumably be able to set up the DNS addresses within the setup). My 3rd gen box gives the option of using the menu button to forget the network.
Hope someone can help me solve this annoying issue!

Just noticed your post.
I posted this today https://forum.xda-developers.com/fire-tv/help/fire-tv-gen-1-change-settings-ethernet-t3847115
So pretty much the same issue on a gen 1 unit.
So you even found after a factory reset, you couldn't make changes to the settings?
Have Amazon screwed up the software?
No idea where you could report it....

Same issue here, fire tv 2nd gen...

chrisp429 said:
Same issue here, fire tv 2nd gen...
Click to expand...
Click to collapse
Did you try a factory reset?
I am reluctant to do this as it means blowing away quite a lot of setup and the earlier poster suggested that a reset did not fix the issue anyway.
Interested to know if you did a reset?
EDIT: By the way - try and put a post on this forum: https://www.amazonforum.com/forums/devices/fire-tv
I cant quite work out if it is a forum that is used for official problems - but at least its amazon. Might be good to get a few more complaints on there.

robjg63 said:
Did you try a factory reset?
I am reluctant to do this as it means blowing away quite a lot of setup and the earlier poster suggested that a reset did not fix the issue anyway.
Interested to know if you did a reset?
Click to expand...
Click to collapse
I did it twice so far, but without any result
Moreover I am in a strange situation:
I bought the AFTV when I was living in germany, at the time the service was not present i my country (Italy)
later Prime video service was started and I was able to cast videos from Fire to FTV
later AFTV stick entered my counrty, but not AFTV
So in this moment I am a Prime Video subscriber, with a AFTV device with an Italian fiormware (probably developed for the stick), but I can only see videos on my smartphone or tablet. The cast begins but immediately ends.
This situation in addition to net settings is very recent.

I don't know that they have anything specific in the software (OS) that varies depending on the country.
It might be worth having a look at your settings on the Fire TV stick and then review your amazon account settings.
You may have a mismatch somewhere.
This page might have some info https://www.amazon.com/gp/help/customer/display.html?nodeId=201624360

robjg63 said:
Did you try a factory reset?
I am reluctant to do this as it means blowing away quite a lot of setup and the earlier poster suggested that a reset did not fix the issue anyway.
Interested to know if you did a reset?
EDIT: By the way - try and put a post on this forum: https://www.amazonforum.com/forums/devices/fire-tv
I cant quite work out if it is a forum that is used for official problems - but at least its amazon. Might be good to get a few more complaints on there.
Click to expand...
Click to collapse
i did a factory reset...no change. I have also posted on Amazonforum.com but no responses after a lot of reads.

afcchris said:
After a recent update that almost bricked my 2nd gen box i was able to factory reset and go back to normal.
Click to expand...
Click to collapse
Hi there, how did you get your box back to normal?
My box wont boot and I assume the update is to blame for this. I get stuck on a "Amazon Recovery <3e>" screen. Similar in your case?
Thank you for your reply!

saepe85 said:
Hi there, how did you get your box back to normal?
My box wont boot and I assume the update is to blame for this. I get stuck on a "Amazon Recovery <3e>" screen. Similar in your case?
Thank you for your reply!
Click to expand...
Click to collapse
the factory reset put the box back to normal. `My issue now is about putting in smart dns settings which arent being saved

I also have this problem with a Fire TV 1 and 2. I can add a wireless connection manually and for this connection I can use a static IP-address and DNS-server. But no luck with wired network on both devices. Fun Fact: My Fire TV 1 already has a static connection, but I can't update the IP-address. Both devices have software version 5.2.6.6.
I already had contact with the Amazon support repeatedly, but they basically told me to go **** myself, especially after I told them I wanted to add my own DNS-Server. They think I want to use other countries' Prime Video.

afcchris said:
My issue now is about putting in smart dns settings which arent being saved
Click to expand...
Click to collapse
I sent Amazon Support the link to this thread. At least now they did reply to me, saying that they will look into the problem. Maybe one of the next updates will already solve this bug.

It does not really matter what the DNS settings are for - It is just a fact that sometimes they will need to be altered and now cannot be.
The wifi connections can be changed but the wired network is effectively frozen.
I am sure its just a small glitch in the code - Really hope it can be fixed.
Generally the Fire TV has been an excellent product for me.

Same problem here. Can't change or forget a wired connection. Im on Fire OS 5.2.6.7

Same for me as well on the FireTV 1, have finally updated to the latest rooted OS version and now cannot change the DNS settings on the wired connection!
Have had to revert to the WiFi connection instead for now so hopefully this gets fixed in the next release...

Just received Version 5.2.6.8 (Build 630508320) yesterday.
After installing I tried to "forget" the Ethernet connection.
It looked like it had worked - there was no connection showing - which I think is different to before - I seem to recall when you 'forgot' it would just re-appear.
I added a new ethernet connection and entered all the details I wanted - Fixed IP address and DNS servers - clicked save and it all looked ok.
Went into the About device bit which lets you check the network details etc.
IP address and DNS server details were the old details that I had 'Forgotten' - So sad to say its still knackered.
Good job Amazon!

robjg63 said:
Just received Version 5.2.6.8 (Build 630508320) yesterday.
I added a new ethernet connection and entered all the details I wanted - Fixed IP address and DNS servers - clicked save and it all looked ok.
Went into the About device bit which lets you check the network details etc.
IP address and DNS server details were the old details that I had 'Forgotten' - So sad to say its still knackered.
Good job Amazon!
Click to expand...
Click to collapse
I've just installed Version 5.2.6.8 (Build 630508620) on my Fire TV 2 and editing the network settings works now.
If you select "Update Networkconfiguration", on the right side of the screen it shows your configuration from before the update. But if you edit your network again, you will see, that the Fire TV remembered your settings.
To see your new configuration on the About-Page you have to reboot your Fire TV.

Thanks Ph4te89 - You are right!
Maybe a bit of sloppy code somewhere in there - but it does eventually decide to show the settings I saved and is presumably using them again.
Great stuff - Really like my Fire TV (especially when its working properly).