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is it possible to use my sprint vogue on verizon? any help appreciated, thanks
im gonna say no
Isn't Verizon GSM (sim cards) where Sprint is CDMA (no sim cards)? Even if you CID unlocked the phone, I don't think it would work. Just a guess though...
verizon is CDMA. Same model of vogue. Not sure how to switch either
Can not switch untill they
open the open network
in the 3rd or 4th qtr. this
year. They won't accept
a Sprint ESN now.
jbh00jh said:
Can not switch untill they
open the open network
in the 3rd or 4th qtr. this
year. They won't accept
a Sprint ESN now.
Click to expand...
Click to collapse
I think if you superCID your phone, it mikght work
Here is a cut and paste of email from verizon I was asking about switching from alltel, but should be same result.
I am delighted to learn of your interest in obtaining service with Verizon Wireless! My name is Alonti, and I am happy to assist you.
Verizon Wireless will work with customers to activate non-Verizon Wireless devices for the customer?s retail use on an existing or new voice calling plan if the device is compatible with the Verizon Wireless network beginning February 14, 2008.
To start the process, please visit a Verizon Wireless retail store. To obtain a list of stores in your area, please click on the following link:
www.verizonwireless.com/storelocator
The store representative will inspect your handset to initially determine if it is compatible with our network. Please bring the following information/items with you:
? Battery
? AC charger
? The unlocked handset
? Lock code (if changed from default code)
The process will take a minimum of three weeks and you will need to return to the store to complete the activation. We cannot guarantee that a non-Verizon Wireless device will be able to function on our network.
They will change the software to theres and cripple the gps if it is activated.
And Sprint, Verizon, And alltel are CDMA
Hi All,
Does anyone know if I can use my rooted SGS2 over in Europe? Specifically I'm using a rooted T989 running TDJ's Darkside Evolution 3 v7 with the venom kernel and the Touch0Color theme. I'm going to the Netherlands, where I think I can just get a local Tmobile (NL) sim and be fine, and the Romania, where I believe the phone will work on the Orange network.
Since the phone is rooted, it should also be unlocked, so there shouldn't be a hitch in just switching the sim and being up and running, correct?
Any thoughts, and especially first hand experience, would be appreciated.
I just want to make sure I'm not missing something completely obvious that makes simply buying the cheap $15 throw away the better option.
Thanks,
That's correct. Just call tmo for the unlock code...tell them the truth-you're going overseas. When you get there get a local SIM and pop it in.
Sent from my SGH-T989 using xda app-developers app
your phone should work in with any gsm carrier to make phone calls but your phone has to be unlocked. I dont know how the data will work since most gms carriers frequency bands are different from Tmobile's.
Ok, so I went to T-Mobile as instructed, and they said they would get back to me in 14 days (I know, right?). So they just sent me the below.
What should I do? I'm still wondering if the phone is just blanket unlocked as a result of the root and the new rom, but I'd prefer not to go buy a prepaid AT&T sim to find out. Can anyone out there advise?
Here's what T-Mobile sent me.
BEGIN
T-Mobile Phone #: 5********9
T-Mobile Sim Unlock Request
Sim Unlock Reference: 5*****6
IMEI: 3*************0
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Thank you,
SIM Unlock Department
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
END
I checked the numbers twice, and they are correct. But, obviously, I'm using the number with the phone on t-mobile without a hitch ...
So I called T-mobile, and asked what's what. They said that they couldn't even see what my phone was on the system, and then suggested that I call Samsung. Samsung said that they couldn't verify ownership of the phone and said to call tmobile. So I'm wondering what's going on here. The tmobile rep did say that she doesn't think that I'd be able to use an AT&T sim even though I rooted my phone. How would they know though, isn't the normal android stuff unlocked?
Any thoughts?
"rooted" and "unlocked" are not same terms.
I have rooted my phone and requested Unlock code from t-mobile before my trip to russia. Their policies state that you have to be t-mobile's customer for at least 40 days.(though because of circumstances they gave it to me on 39th day)
In russia I bought local sim card, slip it in my S2, followed an instructions provided by t-mobile and had no problems to place/receive calls and use an Internet. Though speed was 3G.
First, Rooted it doesn't mean Unlocked! They are 2 different operations.
You can be Rooted but NOT Unlocked, you can be Unlocked but NOT Rooted
and you can be Rooted AND Unlocked.
That being said, I beleive you have to be on Stock ROM when you
request the unlock code. With a custom ROM they don't recognize
your phone.....
If you don't want to flash back to stock until you get the code, then I would
go to a local cell phone store (not a company, just a local that sells
phones for all major carriers) and ask them to unlock it for you.
It should take about 5 min. and should cost about $20.
You can also go in Romania and unlock it there for about $5.
I know nothing about Netherlands, but it should be the same.....
Good luck and have a nice vacation.
[Q] Newbie here - unlocked i317 "MM#6 Phone not allowed" for overseas network
hi all,
I'm new to this forum and its great to be associated with such a wonderful group
I bought an unlocked AT&T note2(i317, android 4.1.1 and firmware- i317UCALJ2) off ebay.com and got it to India a month back from WA.
I have been trying to configure mobile network on Indian carriers but always got these errors :
- " your sim card doesnt allow connection to this network" and "MM#6 phone not allowed"(MM#6 appears only since yesterday)
- the network bar(i.e. signal strength icon on home screen) doesnt capture the local networks at all which is quite surprising.
- Phone's IMEI(35700..) doesnt match IMEI on the back panel(35542..)
I heard about cases where phones purchased from ebay/craigslist getting blocked ( for example, http://forum.xda-developers.com/showthread.php?t=2341622) but I guess that shouldn't stop it from using overseas? Also, I heard IMEIs of such blocked phones look like "null", "0"s etc. but IMEI of my phone looks good and doesn't showup in the list of blacklisted IMEIs on swappa or CheckEsnfree. Lastly, I also checked the GSM bands of i317 and they are definitely compatible in India.
Can someone kindly help?
Many thanks in advance.
Chaitanya.
I would like to add that I have tested SIMs from multiple carriers but failed to locate networks and APNs. All other features like WIFI, Bluetooth etc are working like a charm so I suspected if it got to do something with the IMEI.
I request some guidance from the experts in pointing to the issue so that I can try the workaround(Sorry..Im a novice at troubleshooting android )
Kindly let me know or redirect me to a forum if already exists.
Thanks,
Chaitanya.
Could you please say your baseband? It's in settings> about> phone.
rangercaptain said:
Could you please say your baseband? It's in settings> about> phone.
Click to expand...
Click to collapse
Thanks for your reply mate.
Here are the details:
baseband - I317UCALJ2
CSC - i317ATTALJ2
Bootloader - i317UCAMH3
The good news is your phone is clean stock.
The bad news is your phone is blacklisted, and the IEMI was hacked/changed.
The only legal way to solve this is to contact the original carrier (I'm guessing AT&T USA), give them your IEMI, tell them you bought it legally in the USA, and ask them to unblock it. The blacklist is all US carriers and their overseas versions, all European carriers and their subsidiaries. Like Orange or Voda or t-mobile.
rangercaptain said:
The good news is your phone is clean stock.
The bad news is your phone is blacklisted, and the IEMI was hacked/changed.
The only legal way to solve this is to contact the original carrier (I'm guessing AT&T USA), give them your IEMI, tell them you bought it legally in the USA, and ask them to unblock it. The blacklist is all US carriers and their overseas versions, all European carriers and their subsidiaries. Like Orange or Voda or t-mobile.
Click to expand...
Click to collapse
My bad..I should have checked the status beforehand in detail. Till now I was only aware that bad IMEI phones arent allowed majorly in US only (saw many such phones being sold on ebay intended for international use ).
As far as I know, i317 is only the at&t version of note2 in US and it differs a lot from its International versions (gt 7100, 7105 etc). Do you still think this blacklisted issue holds good in countries where i317 isnt available?
Since sending the product back to US is highly unlikely, can you kindly let me know the best way I can get the issue fixed?
Answered in my post above. From India you can probably use the tech chat from AT&T website.
It's a blacklist of disallowed IEMI's so the model is irrelevant.
rangercaptain said:
Answered in my post above. From India you can probably use the tech chat from AT&T website.
It's a blacklist of disallowed IEMI's so the model is irrelevant.
Click to expand...
Click to collapse
Thanks Rangercaptain for your clarification. I tried AT&T's live chat but it seeks registered contact details to login. Is there any email support?
Not sure if these kind of questions are allowed here but I heard there are tools that help to retrieve lost IMEIs (which work on rooted phones).
In case it gets tough to get hold of AT&T, can I try any of such tools on my phone since it is not registered in my county anyway and doesnt come with any warranty?
P.S:I know changing IMEI is illegal but I guess retrieving it is not :fingers-crossed:
chaitanyapatwari said:
Thanks Rangercaptain for your clarification. I tried AT&T's live chat but it seeks registered contact details to login. Is there any email support?
Not sure if these kind of questions are allowed here but I heard there are tools that help to retrieve lost IMEIs (which work on rooted phones).
In case it gets tough to get hold of AT&T, can I try any of such tools on my phone since it is not registered in my county anyway and doesnt come with any warranty?
P.S:I know changing IMEI is illegal but I guess retrieving it is not :fingers-crossed:
Click to expand...
Click to collapse
I started to think may be the motherboard got changed(since S/N also looks different and the phone looks absolutely new with no wear at all)?
I'm being forced to think that IMEI is clean because some followup with AT&T and US Samsung care have confirmed that the phone's back IMEI and S/N are definitely good with warranty till 2015 and don't show up in any of the blacklisted lists.
I'm sorry for posting different questions but please note that I'm not much aware about this phone's history and I'm trying to openly share the results from my extensive findings. Thanks!!
If you're sure everything is clean are you sure your Sim card is correctly provisioned for the network? The easiest way to find out is to trade cards with a working phone.
Before you think about trading main boards (I did that because the gps connector was broken) go to www.mobiletechvideos.com and see what they can do for you.
rangercaptain said:
If you're sure everything is clean are you sure your Sim card is correctly provisioned for the network? The easiest way to find out is to trade cards with a working phone.
Before you think about trading main boards (I did that because the gps connector was broken) go to www.mobiletechvideos.com and see what they can do for you.
Click to expand...
Click to collapse
Yes, I have been trying this on a working sim with an active data plan which is currently working on my xperia.
Over the last 2-3 days, I have learnt that flashing a wrong ROM sometimes might corrupt EFS folder that stores IMEI,serial number etc., and reinstalling firmware through ODIN(which requires to download original stock ROM separately) or KIES software might restore the lost EFS folder.
I thought of giving this a try and accordingly reinstalled the official firmware but without any success.
Can someone redirect me to any such guides/threads that might help? If it doesnt happen then I would like to close this thread and create a new one for EFS related troubleshooting.
If efs is corrupted there is no s/n or imei shown. It displays null
So Google seems to be having issues with replacement devices or new devices for that matter. I have had two replacements shipped to me both of which cannot be activated on ANY networks. Why? because the IMEI is not in carriers system. I have tried Verizon, T-Mobile, Sprint, Net10 etc... Net10 is my company and they won't activate it because the computer says it can't be. Google has no damn clue what is going on they just keep telling me that it is unlocked and can be activated on any network, and they also said to tell the phone companies to ignore their computers( Yeah like that will happen) I had to argue with them for an hour before they escalated the case. Anyone else had this issue?
same thing happened to me with Verizon. they just activated the sim and then put it in the phone and it worked. this was after a Verizon engineer was on the phone with one of the store workers.
Jmaniac55 said:
I have had two replacements shipped to me both of which cannot be activated on ANY networks. Why? because the IMEI is not in carriers system. I have tried Verizon, T-Mobile, Sprint, Net10 etc...
Click to expand...
Click to collapse
Usually this sort of thing can be an issue with CDMA carriers (Verizon, Sprint, US Cellular, etc.), yet Verizon's check can be bypassed, as previously noted. A replacement device on Verizon, or Net10 on Verizon, could be used with the previously-activated sim from the original phone, or by inputting another phone eligible for activation, such as the information from the original phone. I'm not sure why an IMEI would be needed to put the phone on T-Mobile or AT&T, but Google returns posts where T-Mobile customers have input nines instead of the IMEI. If Sprint will not to add it to their database, then that could be an issue with how their system works.
With Sprint I manually added the device to my account. I ended up putting in the IMEI and SIM card number (can't remember the term) into their site and was able to activate it that way.
alluringreality said:
Usually this sort of thing can be an issue with CDMA carriers (Verizon, Sprint, US Cellular, etc.), yet Verizon's check can be bypassed, as previously noted. A replacement device on Verizon, or Net10 on Verizon, could be used with the previously-activated sim from the original phone, or by inputting another phone eligible for activation, such as the information from the original phone. I'm not sure why an IMEI would be needed to put the phone on T-Mobile or AT&T, but Google returns posts where T-Mobile customers have input nines instead of the IMEI. If Sprint will not to add it to their database, then that could be an issue with how their system works.
Click to expand...
Click to collapse
So if you already have a previously activated Verizon sim card... It doesn't matter?
Stolen or lost phones. No surprise.
A small warning here for those who need to send a previously SIM unlocked H932 in for LG repair:
After breaking its glass back, I had to send my TMO V30+ in for repair at LG’s center in Texas. At the same time I asked them to replace the screen under warranty, since there was a small cluster of dead pixels just above the navigation bar. They did all that. Cost $88 (including free shipping) with 11 days turnaround.
They also managed to lose the SIM unlock which I had previously been granted by T-Mobile using their Device Unlock app. Realizing this could be a problem, I had included a letter to LG Repair where I begged them to preserve the SIM unlock. Needless to say, the phone is paid off and all bills were paid (including the extra month TMO auto-charged my credit card and refused to refund).
After receiving it back, my Red Pocket GSMA SIM (AT&T prepaid MVNO) only does 3G, not LTE. The TMO Device Unlock app says the phone is “network locked” and not eligible for unlock.
T-Mobile Customer Service first requested unlock instructions to be emailed to me. After 2 days I received an email saying I had to use the TMO Device Unlock app. Duh. After much experimenting on my own (including with my now inactive TMO SIM card) I went to the T-Mobile store where I bought the phone. They were keen to help, but unable to solve the problem. We did confirm that with an active TMO SIM, everything was fine.
I then called TMO Customer Service again, this time asking for Tier 2. Here they finally escalated the case and requested an unlock from LG and said to expect a solution within 72 hours.
Different from the issue reported by @michy21 in this thread mine is the SAME phone with the same IMEI; it was just wiped by LG repair in a way that lost the SIM unlock. OR it really is a new phone or motherboard and they transferred the IMEI.
I should add that there has been no pushback or reluctance to help from any T-Mobile staff. It’s just that the company has baked everything so hard into the Device Unlock app now, so no human is able to do anything.
The only lesson here is to never buy carrier devices -- as @ChazzMatt has been stressing all along, and as I had been practicing myself in my Nexus days. But unfortunately carrier devices are where the best deals are -- which is the only thing that made it possibly for me to buy this class of phone in the first place.
I'll update this thread with the final outcome. Fingers crossed. I’ll be traveling overseas soon, really hope to have it fixed before.
TheDannemand said:
A small warning here for those who need to send a previously SIM unlocked H932 in for LG repair:
After breaking its glass back, I had to send my TMO V30+ in for repair at LG’s center in Texas. At the same time I asked them to replace the screen under warranty, since there was a small cluster of dead pixels just above the navigation bar. They did all that. Cost $88 (including free shipping) with 11 days turnaround.
They also managed to lose the SIM unlock which I had previously been granted by T-Mobile using their Device Unlock app. Needles to say, the phone was paid off and all bills were paid (including the extra month TMO auto-charged my credit card and refused to refund). Realizing this could be a problem, I had included a letter to LG Repair where I begged them to preserve the SIM unlock.
After receiving it back, my Red Pocket GSMA SIM (AT&T prepaid MVNO) only does 3G, not LTE. The TMO Device Unlock app says the phone is “network locked” and not eligible for unlock.
T-Mobile Customer Service first requested unlock instructions to be emailed to me. After 2 days I received an email saying I had to use the TMO Device Unlock app. Duh. After much experimenting on my own (including with my now inactive TMO SIM card) I went to the T-Mobile store where I bought the phone. They were keen to help, but unable to solve the problem. We did confirm that with an active TMO SIM, everything was fine.
I then called TMO Customer Service again, this time asking for Tier 2. Here they finally escalated the case and requested an unlock from LG and said to expect a solution with 72 hours.
Different from the issue reported by @michy21 in this thread mine is the SAME phone with the same IMEI; it was just wiped by LG repair in a way that lost the SIM unlock. OR it really is a new phone or motherboard and they transferred the IMEI.
I should add that there has been no pushback or reluctance to help from any T-Mobile staff. It’s just that the company has baked everything so hard into the Device Unlock app now, so no human is able to do anything.
The only lesson here is to never buy carrier devices -- as @ChazzMatt has been stressing all along, and as I had been practicing myself in my Nexus days. But unfortunately carrier devices are where the best deals are -- which is the only thing that made it possibly for me to buy this class of phone in the first place.
I'll update this thread with the final outcome. Fingers crossed. I’ll be traveling overseas soon, really hope to have it fixed before.
Click to expand...
Click to collapse
Worst comes to worst, sell the phone on eBay while at the same time buying one of the mint LS998 V30+ for $320. Immediately convert to carrier unlocked US998, bootloader unlock and root.
In the eBay listing for this phone stress the T-Mobile band 71, blah, blah, blah -- which you don't need on AT&T MNVO, but would interest T-Mobile users.
Sent via open market LG US998 V30/V30+
ChazzMatt said:
Worst comes to worst, sell the phone on eBay while at the same time buying one of the mint LS998 V30+ for $320. Immediately convert to carrier unlocked US998, bootloader unlock and root.
In the eBay listing for this phone stress the T-Mobile band 71, blah, blah, blah -- which you don't need on AT&T MNVO, but would interest T-Mobile users.
Click to expand...
Click to collapse
Thank you, Chazz!
I had a suspicion you might suggest that :laugh:
But yes, that would have to be the outcome if I cannot solve it. I'll probably file an FCC complaint first, which michy21 reported had solved her problem. But again, there is no pushback from anybody, which is a positive.
The only attachment I have to this particular phone is my 2 year warranty, which gives me peace of mind. A phone bought used wouldn't have that (or any warranty).
Thanks again!
Edit: Actually, it's not quite true that I have no other attachment to this H932: If/when T-Mobile rolls out B71 in this area, I'll probably give them another try, as they generally have far better network speeds. AT&T service here is acceptable (and widespread) but doesn't blow me away. We only switched because TMO couldn't reach through our concrete brick walls. Red Pocket supports all four carriers, so I can switch to TMO network on my current plan to take advantage of B71.
So my hope is I won't have to part with this phone. AND that @runningnak3d will release H932 root later this year
TheDannemand said:
A small warning here for those who need to send a previously SIM unlocked H932 in for LG repair:
After breaking its glass back, I had to send my TMO V30+ in for repair at LG’s center in Texas. At the same time I asked them to replace the screen under warranty, since there was a small cluster of dead pixels just above the navigation bar. They did all that. Cost $88 (including free shipping) with 11 days turnaround.
They also managed to lose the SIM unlock which I had previously been granted by T-Mobile using their Device Unlock app. Realizing this could be a problem, I had included a letter to LG Repair where I begged them to preserve the SIM unlock. Needless to say, the phone is paid off and all bills were paid (including the extra month TMO auto-charged my credit card and refused to refund).
After receiving it back, my Red Pocket GSMA SIM (AT&T prepaid MVNO) only does 3G, not LTE. The TMO Device Unlock app says the phone is “network locked” and not eligible for unlock.
T-Mobile Customer Service first requested unlock instructions to be emailed to me. After 2 days I received an email saying I had to use the TMO Device Unlock app. Duh. After much experimenting on my own (including with my now inactive TMO SIM card) I went to the T-Mobile store where I bought the phone. They were keen to help, but unable to solve the problem. We did confirm that with an active TMO SIM, everything was fine.
I then called TMO Customer Service again, this time asking for Tier 2. Here they finally escalated the case and requested an unlock from LG and said to expect a solution within 72 hours.
Different from the issue reported by @michy21 in this thread mine is the SAME phone with the same IMEI; it was just wiped by LG repair in a way that lost the SIM unlock. OR it really is a new phone or motherboard and they transferred the IMEI.
I should add that there has been no pushback or reluctance to help from any T-Mobile staff. It’s just that the company has baked everything so hard into the Device Unlock app now, so no human is able to do anything.
The only lesson here is to never buy carrier devices -- as @ChazzMatt has been stressing all along, and as I had been practicing myself in my Nexus days. But unfortunately carrier devices are where the best deals are -- which is the only thing that made it possibly for me to buy this class of phone in the first place.
I'll update this thread with the final outcome. Fingers crossed. I’ll be traveling overseas soon, really hope to have it fixed before.
Click to expand...
Click to collapse
That does not make sense at all. Has the device IMEI have changed at all? Was the actual logic board replaced? The answer is likely no. So why would the device be relocked by LG? You are giving them way too much credit.
More proof that the device should have remained unlocked is that you can access the device with your MNVO (ATT), if it was truly locked you would not able to get a signal or make a call under your MNVO at all. Sounds more like user error or a miss configuration of your carrier, or both.
Also you should not be trying to run a T-Mobile Specific device unlock app under a different carrier sim,
and it might just be reporting wrong information. Had this happen to me several times in the past, when the device was actually unlocked. You said yourself, you were able to use the device on (ATT)!
jblparisi said:
That does not make sense at all. Has the device IMEI have changed at all? Was the actual logic board replaced? The answer is likely no. So why would the device be relocked by LG? You are giving them way too much credit.
More proof that the device should have remained unlocked is that you can access the device with your MNVO (ATT), if it was truly locked you would not able to get a signal or make a call under your MNVO at all. Sounds more like user error or a miss configuration of your carrier, or both.
Also you should not be trying to run a T-Mobile Specific device unlock app under a different carrier sim,
and it might just be reporting wrong information. Had this happen to me several times in the past, when the device was actually unlocked. You said yourself, you were able to use the device on (ATT)!
Click to expand...
Click to collapse
Thank you. I understand where you come from. And no offense taken
The problem IS a SIM lock (or "network lock" as they call it). But not in the same way you're thinking where nothing works with an alien SIM. Both T-Mobile and LG have confirmed that.
Some details I didn't mention in my opening post (I meant to warn people here, not argue the matter):
1) LG warned me before they began repair that the phone would come back SIM locked, even though I'd included a letter asking if they could avoid it. I also talked to T-Mobile before sending it in, who said to just request an unlock code if needed (obviously that person was clueless).
2) I've seen other XDA users report how SIM locked V30s could connect on different networks, but NOT get LTE. That's what I am seeing too. One of my goals with visiting the T-Mobile store was to verify that there wasn't a problem with the phone itself preventing LTE. But once an active TMO SIM was inserted, everything works flawlessly.
3) I thought the same thing about not running the TMO Device Unlock app with the alien SIM inserted, but TMO's wording in the instructions they sent me are: "Before completing the steps below to unlock your device you must be connected to the internet via a cellular network in order to complete the steps", not mentioning it must be on TMO. And I DO have 3G internet with my Red Pocket SIM. Nevertheless, my second goal with visiting the T-Mobile store was so we could try the Device Unlock app with an active TMO SIM. And regardless of which SIM is inserted, the app reports that the phone is currently network locked and not eligible for unlock. When running this app on an unlocked phone, it shows the date of unlock -- even after a factory reset. They are obviously storing the lock/unlock state on the vendor, modem or carrier partitions or some such place. And on my phone it is in a locked state.
4) There is not much room for user configuration error here: The phone has been factory reset 5-6 times while testing this, with the only configuration being a Red Pocket APN. That same SIM and same APN work flawlessly in my Nexus 5 as well as my wife's V30 (also H932). Even if I mis-typed the APN, I wouldn't have done so 5-6 times -- and I would have caught it during one of the many times I verified the APN.
So I have no doubt that there is some form of network lock in place that is causing this. And again, T-Mobile and LG agree and have promised to solve it.
You are right that LG had no reason to replace the mainboard. But they did replace both the screen and the glass cover. I think it is possible that they sent me a refurbished phone with my IMEI transferred -- which would explain both their warning that the phone would come back locked, and why the Device Unlock app gets confused when seeing a blank (still locked) phone, but T-Mobile's IMEI database claims that the device is already unlocked (as I saw on the screen in the store).
So, we'll see if they manage to solve it or I have to sell this phone as suggested by Chazz.
Would paying a 3rd party carrier unlocking do the trick? Or does even that seem out of the question now? Before Frankensteining was a thing I did that so I could use an H931 on T-mo. It was $10 well spent as far as I was concerned.
jaysus145 said:
Would paying a 3rd party carrier unlocking do the trick? Or does even that seem out of the question now? Before Frankensteining was a thing I did that so I could use an H931 on T-mo. It was $10 well spent as far as I was concerned.
Click to expand...
Click to collapse
Thank you for the suggestion. I'd have no objection to that at all, but various reports on here had given me the impression that 3rd parties aren't able to unlock the H932 because TMO locked it down so hard (as is the case with Sprint, but for different technical reasons). I could be wrong about that, so definitely something to try.
Thanks again!
Update: It's been four days since I talked to T-Mobile and they promised to escalate my problem and request that LG provide a solution. They said to expect a response within 72 hours, but I haven't heard back from them.
But yesterday, when I tried popping in my Red Pocket SIM (it's in my Nexus 5 until this is solved) everything suddenly worked: Instant LTE, which stayed all day, even as I drove an hour away across town and worked there for a few hours (using hotspot), went on several errands, and back home all last night. LTE Discovery Log showed how it had switched seamlessly between towers, without ever losing LTE. I was certain they had fixed it, and was much relieved.
Then this morning, it had locked itself again. Phone had been on all night, clearly T-Mobile must have pushed another lock. Or rather: One of the TMO services/apps locked it after pulling TMOs servers. No amount of Network Resets, reboot or toggling Mobile Network settings have worked to get it back. I promised T-Mobile not to make any more attempts with the Device Unlock app as it messes things up for them, but I am sure it it would still say "Ineligible for unlock" even though the IMEI is clear in TMO's database (and listed as already unlocked).
As always, the same SIM gives perfect LTE service in my Nexus 5 and on my wife's V30, with the same APN.
I called T-Mobile Customer Care and was unable to persuade them to transfer me to Tier 2. But they did says to expect a call within a day.
It is almost certain I'll have to go the FCC complaint route. It's sad because T-Mobile is otherwise not a bad company. Probably just a small handful of idiots who got this "bright idea" how to protect TMO phones -- which ends up causing so much trouble for legitimate customers.
@jaysus145: Which Unlock service did you use? The ones I looked at which support T-mobile unlock cost $75-150 -- and they don't seem to guarantee success.
TheDannemand said:
@jaysus145: Which Unlock service did you use? The ones I looked at which support T-mobile unlock cost $75-150 -- and they don't seem to guarantee success.
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I used celllunlocker.net, it cost me $10 to unlock my AT&T version, and took less then a day to complete.
jaysus145 said:
I used celllunlocker.net, it cost me $10 to unlock my AT&T version, and took less then a day to complete.
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Thank you!
T-Mobile called me back yesterday and assured me they were still working on it and they would get this phone unlocked and please sit tight another day. They confirmed there was nothing on the phone's IMEI or my old account that should prevent it.
I'll check out unlocking services if it comes down to it.
Thanks again!
Final update on this (and solution):
T-Mobile solved the server side problem with a manager override, so that the Device Unlock app now says "Permanent Unlock approved". But it continued reporting "Unlock Failed" nevertheless. Some say because the phone is already unlocked, personally I think because the servers report the phone as previously unlocked. The app also says "Phone is currently network locked" when first running.
Notably, the connection problem persisted, and T-Mobile (after discussing with LG) said it had to be a bad SIM card or a problem with that SIM ICCID and my phone's ESN. As previously described, I get perfect connection and service using the same SIM in my Nexus 5 and in my wife's V30. T-Mobile said that was all they could do.
I then decided it was time to take the matter in my one hands. After much searching and countless Factory Resets and Network Settings Resets, I managed to get the phone working right with the following steps:
1) Remove Google account to disable Device Reset Protection.
2) Factory Reset from the Service Menu: *#546368#*932# (replace 932 with your model number, though this is likely a T-Mobile only problem). From there SVC Menu - Factory Reset (R&D Only). This takes quite a bit longer than normal Factory Reset.
3) Initial setup with WiFi, no Google account. No APN. Phone shows usual connection slowness.
4) Airplane mode, then WiFi on.
5) T-Mobile Device Unlock app, Permanent Unlock. Got the same "Unlock Failed, but Approved" message.
6) Enter APN.
7) Network Settings Reset (Android Settings - Reset menu). Wait for reset to complete. It may go straight to LTE already here.
8) Power off/on.
After this, everything is back to normal. Instant signal and LTE connection, even after subsequent Factory Reset. It's such a relief :laugh:
Edit: I should add that it is quite possible that not all of these steps are required. Probably the Service Menu Factory Reset was the key to undo what LG had done during the repair. I am merely listing all the steps which I used, and which brought my phone back to life.