Hi I have the LG G4 H815 Unlocked version and I have a 9H tempered glass protector on it, my question which I hope someone can answer is when I get phone calls or even make calls, the screen goes off and I am unable to get it back on to end the call, even the power button on the back doesn't turn it on so I am unable to use the touchscreen during calls or end the call.
Could it be the tempered glass, I have a Genuine G4 Quick Circle case on it also. I can't remember if it did this prior to me putting on the tempered glass but I don't want to take it off incase it doesn't fix the issue and I have wasted my Tempered Glass!
Any help would be appreciated.
I'm also having the same issue, the screen just refused to come back on after a call.
Using H815 TWN 10B , with tempered glass, no case.
sbong said:
I'm also having the same issue, the screen just refused to come back on after a call.
Using H815 TWN 10B , with tempered glass, no case.
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Another member has just advised that it is the Tempered Screen Protector that is causing the issue, it is blocking the proximity sensor, you can get tempered glass screen protectors that has a cut out for the proximity sensor, mine doesn't have, but I have just looked on EBay and they are there so I am ordering one of these. Apparently when the tempered glass covers the proximity sensor it gives a mirror effect to it and turns it off when put up to face and it's almost impossible to get it back on during calls etc. Hope this helps.
Thanks
It could be the glass but that proximity sensor is a bit nuts... I use my phone whilst in bed under blankets and this phone will turn the screen off and when i turn it on immediately it turns off... I'll be doing this on off maybe five times then it turns the screen on.... My Note 4 never did that and it has a tempered glass too. Was hoping to buy the glass too month end.
Sent from my LG-H815 using Tapatalk
dljitx said:
Hi I have the LG G4 H815 Unlocked version and I have a 9H tempered glass protector on it, my question which I hope someone can answer is when I get phone calls or even make calls, the screen goes off and I am unable to get it back on to end the call, even the power button on the back doesn't turn it on so I am unable to use the touchscreen during calls or end the call.
Could it be the tempered glass, I have a Genuine G4 Quick Circle case on it also. I can't remember if it did this prior to me putting on the tempered glass but I don't want to take it off incase it doesn't fix the issue and I have wasted my Tempered Glass!
Any help would be appreciated.
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Click to collapse
You should check if the screenprotector has a cutout left from the earpiece outletthat keeps the front camera, proximity sensor and light sensor uncovered.
Gesendet von meinem LG-H815
Its happened to me when I had my first glass screen protector 2 months ago. Its covered the whole screen except the top speaker. So its definitely the glass screen protector.
我從使用Tapatalk的LG G4 H815 US 4G LTE TMO發送
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Just a heads up, when buying a screen protector, make sure the sensor is uncovered. I see a lot of screen protectors that covers the sensor, and that will definitely cause all sorts of issues with the proximity sensor!
Just to wake this thread up, I finally put my Reallook on that does cover camera and sensors and I have no issues with it. I've actually never had a problem with this brand.
Sent from my Moto Ghost
hidea said:
Just a heads up, when buying a screen protector, make sure the sensor is uncovered. I see a lot of screen protectors that covers the sensor, and that will definitely cause all sorts of issues with the proximity sensor!
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I'll second this. I had a screen protector from Skinomi that wasn't cut right. I figured, what the heck - its clear, just like the glass beneath it, right?
Every time I made a call, the screen shut off as if I had the phone to my ear and activated the prox sensor. Ripped that screen protector off, and everything was fine.
I've made a few phone calls and when i pull the phone away from my head to look up a contact or go to speaker phone, the screen stays black. It's happened every time and i have to hit the power button twice to get the screen to come back on again. Anyone else having this issue?
Do you have a Spigen Tempered Glass Screen Protector installed on your phone? Or any screen protector that covers the proximity sensor?
http://forum.xda-developers.com/nexus-5x/accessories/spigen-tempered-covers-proximity-sensor-t3230630
Yup, totally do! I forgot to search for "proximity sensor". Duh, sorry about that.
dmudd said:
Do you have a Spigen Tempered Glass Screen Protector installed on your phone? Or any screen protector that covers the proximity sensor?
http://forum.xda-developers.com/nexus-5x/accessories/spigen-tempered-covers-proximity-sensor-t3230630
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Just activated my Nexus 5X is this is driving me crazy. I have a screen protector, but that shouldn't be an issue.
Seen here that's this is an issue with Android 6 - wondering why they haven't fixed it with 6.0.1 etc
https://productforums.google.com/forum/#!topic/nexus/oqh-V37hgDM
https://code.google.com/p/android-developer-preview/issues/detail?id=3230
If the screen protector is covering the proximity sensor you will experience this issue.
I'm having this issue as well. No screen protector.
I have this weird outline on my phone, but I don't know it it is my tempered glass screen protector or if it is my phone's screen doing... something. It is visinle when the phone is off. It is inside the border of my screen and does not cross it.
I am thinking it is the adhesive on the tempered glass that has been cooked from the heat of the screen as it is most prevalent across the top and on the top half of both sides. It is also noticeable just above the home key.
Trotter516 said:
I have this weird outline on my phone, but I don't know it it is my tempered glass screen protector or if it is my phone's screen doing... something. It is visinle when the phone is off. It is inside the border of my screen and does not cross it.
I am thinking it is the adhesive on the tempered glass that has been cooked from the heat of the screen as it is most prevalent across the top and on the top half of both sides. It is also noticeable just above the home key.
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I don't think that's the screen protector. I have been using tempered glass on both my phones and have never seen that.
MikeyLee said:
I don't think that's the screen protector. I have been using tempered glass on both my phones and have never seen that.
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Yeah. I finally went ahead and bit the bullet and removed my glass screen protector. It is the screen. It is not visible when the screen is on, but shows up pretty well when it is off. Sucks that I had to sacrifice the protector to make sure, though.
if your still under warranty you can get that fixed I just did a few weeks ago with that same problem
GARClA said:
if your still under warranty you can get that fixed I just did a few weeks ago with that same problem
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Funny you should mention that. I submitted an RMA request this morning.
That is a gap of air between the lcd and the digitizer. It means that is not glued properly.
This happened to me on an old phone, after almost 3 years of daily usage.
I just got my Mate 20X and love it (thanks FunkyHuawei!). I am waiting on accessories to arrive from China. While I wait, I am using the Huawei installed screen protector. It is funny, the first few days I used this with the plastic film on the front while waiting for the screen protectors to arrive but last night when I removed that film to install the temp glass protector I got I noticed it seems to have a protector already installed. FunkyHuawei said Huawei installed that.
Does anyone know, is this Huawei installed protector any good? Should I just use it until it shows wear and then replace it or maybe replace it now? It looks good, seems to cover well and no other issues I can discern.
SWBgHz said:
I just got my Mate 20X and love it (thanks FunkyHuawei!). I am waiting on accessories to arrive from China. While I wait, I am using the Huawei installed screen protector. It is funny, the first few days I used this with the plastic film on the front while waiting for the screen protectors to arrive but last night when I removed that film to install the temp glass protector I got I noticed it seems to have a protector already installed. FunkyHuawei said Huawei installed that.
Does anyone know, is this Huawei installed protector any good? Should I just use it until it shows wear and then replace it or maybe replace it now? It looks good, seems to cover well and no other issues I can discern.
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Huawei put covers on there phones i find them pretty good I'll buy new when this gets used
Just changed the OEM one off my M10P before I gave it to my nephew. The original lasted about 6 months for me.
Are the ones they use temp glass or film, hard to tell without picking at it?
Do they still have zero oleophobic coating underneath the factory screen protector like on the P10 and some of their other phones or did they stop doing that?
SWBgHz said:
Are the ones they use temp glass or film, hard to tell without picking at it?
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Film on oem. To me the tempered glass one's feel better once you change but I had to turn on gloves mode after that.
I noticed it to and was wondering how it got on there. Thought the dealer might have put it on.
Lol it seems this phone has two screen protectors on first one can be pulled off but there is a second that is very hard to see but its there. I was quite surprised as you can hardly notice its there unless you pick at it from the corner.
I don't use screen protectors on my phones. Any harm or benefit if I remove the factory installed one from Huawei? Screen angles better? Responsiveness better?
I never took the Screen cover off mine when I got it, I peeled the white remove tab off the screen cover, and it will stay that way until the plastic wears out or peels off.
Only took mine off for tempered glass. Otherwise they're very good
I received my phone and am puzzled by the screen protector. I detect a rising at the corners, so I thought it had a protector or film, but when I tried to take it off, it didn't want to come, so I thought it might be part of the screen.
Then I noticed that there was some distortion on the screen. While playing with it, I ran a fingernail over it, and created another mark in the screen. I was freaked out, but apparently it's a really well put on screen protector? I'm happy to leave it on, but does anybody know how to buff any slight creases out of it?
bigfire said:
I received my phone and am puzzled by the screen protector. I detect a rising at the corners, so I thought it had a protector or film, but when I tried to take it off, it didn't want to come, so I thought it might be part of the screen.
Then I noticed that there was some distortion on the screen. While playing with it, I ran a fingernail over it, and created another mark in the screen. I was freaked out, but apparently it's a really well put on screen protector? I'm happy to leave it on, but does anybody know how to buff any slight creases out of it?
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That's a film screen protector. I remove it from the very first second and i install the Tempered Glass One.
VERY FUNNY. I put a glass screen protector on top of the factory film protector, which I did not notice until many days after. I only knew that is a removable film until I read this thread. The double screen protectors apparently worked fine for me, and now I feel super strong.
tl;dr: I put on a LOCA screen protector, but the fingerprint scanner did not work.
So when I received my S10+, I immediately went to my nearest mall to buy a tempered glass screen protector, because I was afraid that I would drop it, and crack my shiny new phone. They showed me a LOCA screen protector and they said that it supported the in-display fingerprint scanner, and because the whitestone dome glass was also LOCA, I agreed to buy it. When I got back home, first I removed the plastic screen protector, then removed any fingerprints or dust, then I carefully put on the LOCA glue in the middle, then put the glass on, tiled it left and right to make sure the glue fully touched the glass and placed it on the table, then UV cured the top, middle, and bottom, each for 15 minutes. After it was done, I carefully used a razor blade to remove excess, making sure not to remove the glue touching the glass, then powered on my S10+. The touch was working normally, so I went into settings, searched fingerprint, and tried to register my finger, but it kept saying "Press a little harder", or "Make sure your finger fully covers the fingerprint scanner", etc. I pressed harder, but nothing happened. So I went to the mall again and decided to exchange for a plastic screen protector. So if you don't want to waste money, DO NOT BUY A RANDOM BRAND SCREEN PROTECTOR. Even if they tell you its LOCA or that it supports the in-display screen protector, don't buy it unless its a Whitestone Dome Glass or another screen protector that has been confirmed to work with the fingerprint sensor, in which case go for it.
I think even with the Whitestone Dome you had to press on the fingerprint area while curing to make sure the fp scanner worked. So I'm guessing it would be the same with the non Whitestone ones.
Sent from my [device_name] using XDA-Developers Legacy app
jadaress1 said:
I think even with the Whitestone Dome you had to press on the fingerprint area while curing to make sure the fp scanner worked. So I'm guessing it would be the same with the non Whitestone ones.
Sent from my [device_name] using XDA-Developers Legacy app
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No need to press on the FP during curing with Whitestone. Just do some extra curing and first at the bottom.
XDDDD12345 said:
tl;dr: I put on a LOCA screen protector, but the fingerprint scanner did not work.
So when I received my S10+, I immediately went to my nearest mall to buy a tempered glass screen protector, because I was afraid that I would drop it, and crack my shiny new phone. They showed me a LOCA screen protector and they said that it supported the in-display fingerprint scanner, and because the whitestone dome glass was also LOCA, I agreed to buy it. When I got back home, first I removed the plastic screen protector, then removed any fingerprints or dust, then I carefully put on the LOCA glue in the middle, then put the glass on, tiled it left and right to make sure the glue fully touched the glass and placed it on the table, then UV cured it for 15 minutes. After it was done, I carefully used a razor blade to remove excess, making sure not to remove the glue touching the glass, then powered on my S10+. The touch was working normally, so I went into settings, searched fingerprint, and tried to register my finger, but it kept saying "Press a little harder", or "Make sure your finger fully covers the fingerprint scanner", etc. I pressed harder, but nothing happened. So I went to the mall again and decided to exchange for a plastic screen protector. So if you don't want to waste money, DO NOT BUY A RANDOM BRAND SCREEN PROTECTOR. Even if they tell you its LOCA or that it supports the in-display screen protector, don't buy it unless its a Whitestone Dome Glass or another screen protector that has been confirmed to work with the fingerprint sensor, in which case go for it.
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Curing for 15mins??? Was this a personal decision on your part to cure for 15 minutes? To the second post, yes you're correct that Whitestone Dome updated their instructions to push down on the sensor in between curing sessions.
Sent from my SM-G975U using Tapatalk
nunyabiziz said:
Curing for 15mins??? Was this a personal decision on your part to cure for 15 minutes? To the second post, yes you're correct that Whitestone Dome updated their instructions to push down on the sensor in between curing sessions.
Sent from my SM-G975U using Tapatalk
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Yes, it was my personal decision since I searched up how long to cure and the search result i saw said 15 mins so I randomly decided to do that, but also see edit, I did top, middle, bottom each for 15 mins, so should've been enough, the bottom for a bit more longer. After knowing it didn't work, cured it for 2 hours, but it still didn't work.
I tried the WhiteStone on my S10+ and it didnt work too well... even after following each step to the T. The FP was hit and miss each time, became annoying really quickly so off it came
I did think it might have been an error on installation but checking out the Amazon reviews, many people have the same issue.
I think a good idead would be a Tempered glass protector with a cutout for the FP sensor which is then covered by a TPU attached to the glass
Anyway, thats me done. Taa
I installed a ''ramdom'' brand instead of White Stone because it was much cheaper and came with 2 protectors. I did press a little at the bottom where the sensor is located. And the sensor was working, but not very reliable. Now with the new update for biometrics it has improved a lot.
My experience with the Whitestone on the S10+:
My first install I got a huge bubble. This is despite having done about 5 installs on my S9+ I upgraded from. I mistakenly dropped the pin when the glue hit the arrows instead of when the glue touched the glass. I did the cleaning of the phone and glass before curing. Note: I couldn't get the absorption pads in, so it made a huge mess in the tray.
Second install was with my "cleaned" glass. The install went much better. There were two annoying but acceptable bubbles. I only noticed them on white bg or when the screen was off. The FPS was very hot or miss. Turned out there were micro bubbles barely noticeable below the FPS and below the speaker. Apparently they were causing a problem even though it wasn't where the sensor was. It was enough to throw it off. I did the 1 minute press at install. Success rate was about 2/10.
I contacted WSD about how to do a warrenty, using Facebook messenger. I was willing to pay for the replacement. I figured the error was in my cleaning of the glass. They ended up sending out the replacement for free. No pictures or anything needed.
Third install went off without a hitch. The replacement shipped with the absorption pads installed. They now hook into the top tray instead of putting into the bottom. I did the 1 minute press and cured 2 or 3 minutes each top and bottom. Success rate is now 17/20, which is just as good or better than what I got on my 9+. The latest patches seem to help a ton.
Notes:
I'd read someone say after the latest patch to redo finger prints with a little pressure as possible. This seems to have made a big impact for me.
I've read that if you're hands are dried out, that can affect things. I definitely have more problems when my hands are dried out.
Sometimes my thumb will move slightly during the scan. This results in an almost definite fail.
Lifting my thumb too fast seems to contribute to fails. If I leave my thumb on until it clears, I have almost perfect recognition.
How to do choose tempered glass screen protector for any brand mobile
One thing that comes hand in hand with a new smartphone is screen protector. Two major materials for a screen protector can either be a plastic film or tempered glass. Tempered Glass screen protector is preferred over the plastic screen protectors because it offers better protection. So, what could be some of the criteria in choosing the best-tempered glass screen protector? To help you choose the right one, I carefully selected the 4 criteria below:
Toughness
Touch sensitivity
Edge to Edge cover
Smudge-Proof
This is some key criteria when choosing the screen protector
Maybe buy a flip case and leave the Samsung fitted protector
I considered various options then decided a working fingerprint sensor was more important to me than a glass screen protector so just bought a faux leather flip cover with magnetic clasp (£2.99 on eBay)
What I noticed with the whitestone is that it takes a few days for the fingerprint scanning to get better. Its still not as good as without a screenprotector, but on day 1 i couldnt even register my fingerprint, since then every day its a bit better.
Recently purchased the whitestone dome glass and installed it. Been using it for almost a week now and fingerprint scanner works pretty well for me (95% of the time). Was hesitant due to bad reviews but gave it a shot and I'm pleased with it. I followed the instruction video on their website and installed with no problems.
dezborders said:
I considered various options then decided a working fingerprint sensor was more important to me than a glass screen protector so just bought a faux leather flip cover with magnetic clasp (£2.99 on eBay)
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I ended up buying the Neo Flex Screen protector and Spigan neo hybrid case absolute brilliant so glad I did. I've had them on now for about 2 months working in the building trade so my screen goes through a lot dust and all sorts and this screen protector has done brilliantly.
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