I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
robertlewisca said:
I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
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Click to collapse
I was having the same exact problem. I even changed phones thru warranty. The new phone did the same thing. New SIM card didn't help. I had a guy at tech support to push the update to me.
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
IDK, co-worker with a Skyrocket has had the same issue, but he doesn't care about the update, so he hasn't bothered to get it resolved.
If I didn't have a red GS3, I could goof around and tell you that is what the problem is...
Actually, if it were me having the issue, I'd walk into AT&T and have their guys mess around with it. No telling why some have more issues than others.
robertlewisca said:
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
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Click to collapse
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
Not really a solution but you could install this http://forum.xda-developers.com/showthread.php?t=1902178 to be fully stock LH9 with Root. Or use the OTA zip from here http://forum.xda-developers.com/showthread.php?t=1896773.
aboveusonlysky said:
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
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Click to collapse
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
78c10 said:
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
Click to expand...
Click to collapse
You mention in your signature that your phone is rooted. So, did you update OTA then root, or did you update after rooting through some other method? The challenge some of us are having is that we are not rooted, and cannot update OTA because of the 'server error' it gives us everytime we try.
Problem Solved - for me at least
Well, the problem is solved for me, and I thought I would share what I found out here in hopes it helps someone else.
First, I had the phone replaced under warranty. It appears to be a brand new phone. When I received the new phone, I started it up, went through the normal startup stuff - entered my Google account information, it backed up my info and settings. Before I loaded any apps, I went straight to the update screen, and tried to check for an update. I again got the 'communication failed' error. Bummer.
So, then, I did a factory reset on the new phone, but this time instead of entering the initial Google account info on the startup screens, I skipped through all of the initial screens, got to the home screen, then went straight to the update screen - and this time it worked! So, it must be something to do with the initial screens, and entering Google account information that caused the problem.
Then, I got to thinking - perhaps this might work on my old phone too. Since I just got the warranty phone today, I still had my old phone (which needs to be sent back). So, I did a factory reset on it, skipped all of the initial screens where it asks for Google account information, and it still didn't work on the old phone. So, I'm not sure what the original issue was.
By the way, after the update installed on the new phone, and I went through and entered all of the Google account settings, and then checked for the update again, and there was no error.
So, perhaps this might be helpful for others?
I'm currently running Android 5.1 Build H81010e.
Since last week, my phone has alerted me that a software update is available. I start installation, the phone resets, and the notification comes right back after 2-3 minutes. It's been in an endless loop for at least the last week. Now my phone resets every 3-5 hours attempting to force the update, but it doesn't seem to ever install.
Anyone else having this problem on AT&T? Is my build the most recent? Any ideas on how to fix it?
If you want root, don't take the update.http://forum.xda-developers.com/g4/help/how-to-prevent-updates-g4-t3148650
If you don't care about root, go to Settings > Smart Cleaning and use the cleaner. It may remove the update file and let you download it again.
Since AT&T blocked recovery mode, there's no easy way for us to clear the cache, so you may need to factory reset to get the update to download again.
Apologies for resurrecting an old post however this is the closest forum topic I can find. I have a G4 and I have the same issue as above. I keep getting a notification of a software update and when I try to install the update it just restarts and then 2 minutes later I get the same notification of an update. It's an endless circle lol. I have tried smart cleaning twice and each time I check for a system update and I get the original notification and the endless loop begins again. Is there anything else I can do to update my device? I'm not keen on performing a factory reset or rooting my device if at all possible. Also I'm not with AT&T. I'm with an Australian carrier.
Many thanks
Hi all. At 4:20 AM PDT (the notification sys 8:20AM for some reason) this morning (June 12) my Note 4 buzzed and woke up and let me know there was a software update available. Any idea what this is?
I didn't install the small security update last month yet, is this just that update trying to be more forceful (the notification will not go away)? Or is it a new update?
Try it, and let us know what it is !
I didn't install last month's security update myself for the fear of losing that slim chance of an unlocked bootloader and root..lol
I haven't received a notification about an update this month..would you happen to have a description of the update?
Well, the notification wasn't going away and I accidentally hit continue and it rebooted and installed whatever it was.
Took it's sweet time installing and then optimizing apps, and as far as I'm aware nothing changed. Same baseband, same kernel, same build number (LMY47X.N910AUCU2DOI3) according to About Device.
Also my phone is starting to show me the same annoying screen that started appearing when the security update came out saying to connect to wifi to download another update (whatever update was installed today, it downloaded itself via mobile, not wifi).
So I am rather confused as to what the 'update' I installed was.
Hey guys,
I wanted to clean update my Sprint Note 4 to the latest firmware update that had been released not so long ago from today (almost 1 month back I guess). I connected my phone and opened Smart Switch but it didn't show any update notification is it does usually. I tried installing and uninstalling many times but it doesn't show the update option at all when the phone is connected.
Also, I was having issue of Backup being stuck at 100% and no disk activity was happening at that moment (which is now fixed because I installed SS on the 64-bit Program Files folder).
Does anyone know a fix to this?
Regards.
Zeekay.
Zeekayy said:
Hey guys,
I wanted to clean update my Sprint Note 4 to the latest firmware update that had been released not so long ago from today (almost 1 month back I guess). I connected my phone and opened Smart Switch but it didn't show any update notification is it does usually. I tried installing and uninstalling many times but it doesn't show the update option at all when the phone is connected.
Also, I was having issue of Backup being stuck at 100% and no disk activity was happening at that moment (which is now fixed because I installed SS on the 64-bit Program Files folder).
Does anyone know a fix to this?
Regards.
Zeekay.
Click to expand...
Click to collapse
Download latest firmware from www.sammobiles.com
And flash through odin.
Trex888 said:
Download latest firmware from www.sammobiles.com
And flash through odin.
Click to expand...
Click to collapse
Yeah but that would completely wipe off my data, SS updates the phone with all the data in place.
Zeekayy said:
Yeah but that would completely wipe off my data, SS updates the phone with all the data in place.
Click to expand...
Click to collapse
No it won't wipe unless if you stuck in bootloop after flashing and you have to do factory reset.
Anyone else experienced this? Any ideas on a fix? I need my phone for my business, and this is severly hampering it right now. My phone is currently locked for the next hour. It won't even let me restart by normal means. A hard restart worked, but it reset the timer from 53 minutes back to 60 minutes.
60 minutes passed, and I was able to unlock it. Currently have swipe to unlock/0 security on it, which isn't ideal, because now I can't have my work email on it. I guess I'll just roll with it that way until the next software update or until someone finds a fix.
some app may be the culprit
try to uninstall latest installed apps
also try to reset all settings
last resort: factory reset with full data wipe
I'd try wiping cache partition from recovery and if still the same odin a stock firmware then last resort factory reset
Pretty sound advice already given. I had a similar issue with an update in the past and was able to get it back with a Cache Wipe via Bootloader. I almost reset it, but I did a cache wipe, booted phone like normal, used it for an hour and wiped again. No more stuttering or locking up and I didn't have to factory reset.
Not an identical situation, but worth a try.