AT&T LG G4 Won't Update! Help! - G4 Q&A, Help & Troubleshooting

I'm currently running Android 5.1 Build H81010e.
Since last week, my phone has alerted me that a software update is available. I start installation, the phone resets, and the notification comes right back after 2-3 minutes. It's been in an endless loop for at least the last week. Now my phone resets every 3-5 hours attempting to force the update, but it doesn't seem to ever install.
Anyone else having this problem on AT&T? Is my build the most recent? Any ideas on how to fix it?

If you want root, don't take the update.http://forum.xda-developers.com/g4/help/how-to-prevent-updates-g4-t3148650
If you don't care about root, go to Settings > Smart Cleaning and use the cleaner. It may remove the update file and let you download it again.
Since AT&T blocked recovery mode, there's no easy way for us to clear the cache, so you may need to factory reset to get the update to download again.

Apologies for resurrecting an old post however this is the closest forum topic I can find. I have a G4 and I have the same issue as above. I keep getting a notification of a software update and when I try to install the update it just restarts and then 2 minutes later I get the same notification of an update. It's an endless circle lol. I have tried smart cleaning twice and each time I check for a system update and I get the original notification and the endless loop begins again. Is there anything else I can do to update my device? I'm not keen on performing a factory reset or rooting my device if at all possible. Also I'm not with AT&T. I'm with an Australian carrier.
Many thanks

Related

Problems Updating OTA - Stock Non-Rooted

I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
robertlewisca said:
I am having an issue with updating a Red AT&T Galaxy Siii OTA. I am not rooted (and have never been rooted on this phone), running stock ROM, currently on baseband I747UCLG1. Everytime I try to update OTA manually, I get an error that says, "Communication Failed. The server is currently unavailable. Your device will automatically check for updates within the next 48 hours."
I have also noticed a few others in the update thread having the same issue, but I haven't seen a solution posted. That thread is mostly about issues with updating on a rooted phone, so I thought I would start a new thread focused on this issue.
I have tried the following:
1. Tried on more than one wifi network to eliminate possibility that there is any issue with my network.
2. Cleared the AT&T Update application cache and tried again - multiple times.
3. Did a full factory reset, and tried again.
None of these has resulted in me being able to update OTA. Are there any others out there like me? Has anyone found a solution yet?
Click to expand...
Click to collapse
I was having the same exact problem. I even changed phones thru warranty. The new phone did the same thing. New SIM card didn't help. I had a guy at tech support to push the update to me.
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
IDK, co-worker with a Skyrocket has had the same issue, but he doesn't care about the update, so he hasn't bothered to get it resolved.
If I didn't have a red GS3, I could goof around and tell you that is what the problem is...
Actually, if it were me having the issue, I'd walk into AT&T and have their guys mess around with it. No telling why some have more issues than others.
robertlewisca said:
I am having mine replaced under warranty as well. I hope it ultimately fixes the problem. What I don't want is to have to contact AT&T tech support every time there is an update and ask them to 'push' it to me - then have to explain the entire issue over again, and be forced to go through their trouble-shooting again which includes them insisting I do a factory reset.
Is there anyone else out there having this issue? I would like to get a sense for whether this is pretty isolated, or whether it's a bit more common.
Click to expand...
Click to collapse
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
Not really a solution but you could install this http://forum.xda-developers.com/showthread.php?t=1902178 to be fully stock LH9 with Root. Or use the OTA zip from here http://forum.xda-developers.com/showthread.php?t=1896773.
aboveusonlysky said:
i had the exact issue went to att yesterday and tried a new sim card, but that didnt work. i tried everything you did with no suck luck. the want to warranty out my phone but im not dealing with them again so i just rooted and flashed it. i also have the red one... maybe its just this color since it came out later with a different baseband version?
Click to expand...
Click to collapse
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
78c10 said:
No, It's not just because it's red, regardless of their original baseband versions.
Otherwise, I wouldn't have been able to update.
Click to expand...
Click to collapse
You mention in your signature that your phone is rooted. So, did you update OTA then root, or did you update after rooting through some other method? The challenge some of us are having is that we are not rooted, and cannot update OTA because of the 'server error' it gives us everytime we try.
Problem Solved - for me at least
Well, the problem is solved for me, and I thought I would share what I found out here in hopes it helps someone else.
First, I had the phone replaced under warranty. It appears to be a brand new phone. When I received the new phone, I started it up, went through the normal startup stuff - entered my Google account information, it backed up my info and settings. Before I loaded any apps, I went straight to the update screen, and tried to check for an update. I again got the 'communication failed' error. Bummer.
So, then, I did a factory reset on the new phone, but this time instead of entering the initial Google account info on the startup screens, I skipped through all of the initial screens, got to the home screen, then went straight to the update screen - and this time it worked! So, it must be something to do with the initial screens, and entering Google account information that caused the problem.
Then, I got to thinking - perhaps this might work on my old phone too. Since I just got the warranty phone today, I still had my old phone (which needs to be sent back). So, I did a factory reset on it, skipped all of the initial screens where it asks for Google account information, and it still didn't work on the old phone. So, I'm not sure what the original issue was.
By the way, after the update installed on the new phone, and I went through and entered all of the Google account settings, and then checked for the update again, and there was no error.
So, perhaps this might be helpful for others?

[Q] How to get OTA notification again?

Hi All,
Last week I received a system update for my Nexus 7 for Lollipop. At that time I didn't want to update so I dismissed the notification. The problem is that I can't get it to re-appear. I've already tried to check for updates 100 times over a couple of days. I've also cleared the Google Play Services and then check for updates, but didn't work.
Is there a simple way to get the update notification again?
Thank you for your help!
Yes, wait for the OTA to become available again. There's a possibility that the latest OTA (5.0.1) was pulled and is no longer available. If you really want the update, download the firmware from Google and flash it manually.
Edit: someone got the notification today. So who knows why you haven't received the notification.
I thought one you dismiss the notification and don't take the update you go back to the end of the queue - so it could be weeks before you get it again.
Happened to me as well. Got the notification last week for 5.0.1, didn't update but didn't dismiss it either. After a couple of days it just disappeared and so far hasn't shown again.
I'm still waiting on 5.0 here. Getting annoyed and was looking for sideload update options but if other people are still waiting on it I guess I'll hold off a bit longer.
If you're now running a modified stock rom, you will most likely have issues updating with the OTA. Here's a way to update without having problems or waiting for the OTA with no loss of data: Download the rooted rom from Scrosler found here http://forum.xda-developers.com/nex.../rom-factory-stock-rooted-rom-lrx22c-t2960745 , use Wugfresh's NRT 1.9.9 to update the bootloader that's also mentioned in Scrosler's thread, and then dirty flash (no wipes) the 5.0.1 rom with TWRP.
Phibernaut said:
I'm still waiting on 5.0 here. Getting annoyed and was looking for sideload update options but if other people are still waiting on it I guess I'll hold off a bit longer.
Click to expand...
Click to collapse
Stop waiting and do it manually. Why is everyone so consumed with sideloading? You can flash the latest firmware in fastboot without losing anything.
When I lost my update (long story) it took 3 days to come back. A little less than I was expecting but still a little more than I wanted. I'd expect you'll get it back in 2-3 days.
Same here! But will download it now instead. Tierd of waaiting

Quick ROM flashing question

I am running the last updated Kit Kat on my Note 4 because I refuse to update to that ridiculous excuse of a 5.0.1 update Verizon released. A few days ago, my phone started automatically downloading a system update, and I was excited thinking they finally released 5.1.1, but it turned out to be 5.0.1 again. Now I have to continue the cycle of hitting "install later" to clear the notification. My question is: if I reflash the same 4.4.4 that I have saved, will all my phone data be erased? I know it gets saved when you do an upgrade, and it gets cleared out when downgrading. I just want to save myself a big headache before I try flashing the same ROM.
Any help would be greatly appreciated.
Yeah, if you reflash, it's basically like wiping and reloading windows on a pc. All your data would be gone. I'm pretty sure you could back a lot of it up with kies though.

Excessive Data usage. Downloading update even when "Automatic System Updates" is off

Excessive Data usage. Downloading update even when "Automatic System Updates" is off
Hey Guys,
My phone is using ridiculous amounts of mobile data seemingly trying to download and apply the security patch.
I've turned off Automatic System Updates in the Developer Settings but this isn't changing anything.
Anyone else had this problem?
It's been discussed HUNDREDS of times, not just here but in other device forums as well. Do a search and you'll see.
Some solutions only work for some people, but there is one guaranteed way to stop it from happening.
Download the latest factory image from google, and update your phone. You don't have to lose any of your data, and your phone will stop trying to update.
In the past I usually updated my phone after the update showed up, but I waited on the March update and my phone used 1 GB or more in a few days before I shut off cellular data. My phone is rooted and will not update with the usual OTA. I think in the future I'm going to try getting FlashFire setup. That way I can update and retain root without needing a computer or having TWRP installed.
The only other possible solution I've seen suggested for the Pixel phones is the following link. When you make the following change, you can no longer check for updates in settings. I can't say if it works or not for avoiding the data usage from new updates, but I'd guess it might. Battery life is something that's important to me, so I don't recommend the following change, because my phone was constantly awake and would not go into deep sleep the two times I tried it.
https://www.androidexplained.com/pixel-hide-ota-notification/

Factory reset on a corrupted Android OS?

So about a few years ago, I tried to root my galaxy note 4 (n910aucu2doi3), but I guess it rejected the root because it instantly bricked my phone, to the point where I had to completely wipe it using android recovery. The only way to get my operating system back was to download it online and install it through my PC (I had to find the exact version for my phone as well, 5.1.1 at the time, because it rejected every single other version).
Everything seemed to be working fine, except that I couldn't install software updates on my phone anymore. It was permanently stuck on 5.1.1. It was a bit of an annoyance but I didn't think much of it at the time.
Fast forward to now, and I'm getting several signs that my OS may be corrupted. My phone is constantly freezing, crashing and restarting. Maneuvering through applications causes the phone to freeze for a few seconds before either restarting or crashing the app. I want to say it's definitely a software issue, but I did install a new battery recently and it was working fine for a few weeks, could that be the issue?
If not, I want to start over, but I'm not sure how, and I don't know if it's safe to do a factory reset on this OS. Is there anyway I can get a fresh stock version of an android OS that can also update?
Any help is appreciated, I'm pretty much desperate.
I manually updated to 6.0.1 with the help of this thread https://forum.xda-developers.com/note-4-att/general/updates-thread-t3663943
It seems to have fixed the issues so far, and my phone can automatically update again

Categories

Resources