Hi all,
Having issues changing my password in the official/default email app of the G4 - got a notification from my Exchange account (although it happens with them all!) to change my password to match the server. No problem.
Only everytime I try and change the password I get a login error saying "incorrect information". The problem seems to be that when it takes me to the settings of the email app, it deletes out the domain name for some reason, and doesn't let you edit to put it back in!
This seems like a real pain in the ass bug - the only way to get it syncing again is to remove the account and set it up from scratch again...not ideal when forced to change your password frequently.
Can someone try this and see if they're affected for me too please?
In the default LG G4 email app go to:
Settings>*email account*>Advanced settings>Exchanges server settings...
Now you should see where the password is asking to be changed - has the domain been deleted? If you change the password, does it work?
Honestly, between this and the constant missed screen taps I'm very close to sending this back! Any help would be really appreciated!
Anyone?
I have the same issue.... When cancelling however the new password worked....
Related
Today i set up my orbit to sync with my work email and calender. Everything worked brilliantly apart from my orbit forcing me to enter a password in the 'Lock' function in settings.
So every time i turn on my orbit i am prompted to enter my password, this realy annoyed me so i deleted my work email account hopeing to un-prompt the password every time i turn on the orbit.
In 'Settings' 'Lock' the prompt if unused box will not untick.
Any ideas apart from a hard reset?
Thanks in advance for any assistance.
Mark.
Hi,
Change the 'password type' to: Simple PIN.
This would allow you to untick the 'Prompt if device unused'
kiwi992.
Thanks Kiwi, but ive already tried this and just tried again. When i select Simple Pin, it will not allow me to enter a simple pin password or uncheck 'Prompt if device unsued'.
Hi,
I'm surprised to hear that your problem still persists.
Personally, I haven't synchronised my work e-mail and calendar. However, the suggestion that I made was exactly what I did when faced with a similar problem to yours and it worked for me.
Maybe it's got something to do with the synchronisation. What do you think? The Exchange Server at your place of work, perhaps.
I don't think that simply deleting your e-mail account on your device (as you did), would make much difference. Remember that you've already synchronised the device: e-mail account, password and all, with the Exchange Server.
Here's my suggestion:
1. Synchronise (again) with Exchange Server, re e-mail and calendar.
2. Now enter a 'Simple PIN' password (note: if the system would not allow you to use a Simple PIN password, enter a 'Strong alphanumeric' password).
3. Try to access your e-mail or calendar (you should be able to). This is just to test it.
4. Exit your e-mail or calendar
5. Now, de-synchronise
6. Finally, go into your device and change the password type to 'Simple PIN'
7. Then, untick the box next to 'Prompt if device unused'
I think that doing a hard-reset should be a last resort 'cos you need to know how to deal with this problem, for the future.
Let us know what's happening.
kiwi992.
Thanks again kiwi, i would try your advice but have already hard reset device after a few days of frustration in entering password just to use device. Im not bothered anyway about using my own device for work email. I read this thread http://forum.xda-developers.com/showthread.php?t=305859&highlight=undo+password and decided to hard reset.
I may (when i get around to it) try my exec with work email and calender and then follow your advice.
Cheers.
Hi,
Glad you are sorted.
At least we were thinking on the same lines as the thread to which you referred.
kiwi992.
I have had my TP2 for a few days now and i love it, except for the fact that I cannot send or receive email from my gmail account
I can access the internet fine, and use the youtube app fine, but whenever i try to send an email or hit send/receive i get this error message
"CANNOT CONNECT WITH CURRENT CONNECTIONS SETTINGS. TO CHANGE YOUR SETTINGS, TAP SETTINGS"
When i set up the email the only things i was required to supply were my email address and password....so i am assuming the problem lies with the way my handset is trying to access the gmail account, ie. trying to use wifi or something? (i dont have wifi, so i will only be using the "unlimited" interent provided with my t-mobile UK tariff)
has anyone else had this problem or do they know how to get around it as i have finally got myself a decent handset where i can (allegedly!) check my email on the move, but yet i somehow cant get it working?!!
Ihave tried both hard and soft resets to get this sorted but it just wont work and i feel like pulling my hair out!
n
I know it's not much consolation but it just worked for me...
I have a SIM free TP2 and UK T-Mobile Web'n'Walk.
Incoming mail server is imap.gmail.com
Account type is IMAP4
Username is my full gmail username
Outgoing mail server is smtp.gmail.com
outgoing server requires authentication is ticked
All this was set via automatic configuration.
Hope this helps,
Richard
This is what i have done to recieve and send Gmail trueout the standard email client on my Pro II.
First of all you have to enable imap at your gmail account which you can find under settings.
Then on your phone do the following settings.
- make an new account in your email client
- fill in your gmail adress
- fill in your name
- fill at incomming mail "imap.gmail" and account type "imap"
- fill in your account name (gmail adress) and password
- fill at outgoing mail server smtp.gmail.com
and those two checkboxes must be checked
- auto recieve and send is up to you
hope this will help you
ther's a known bug in windows mobile poutlook...
sometimes the autoconf for gmail doesn't work...(i had the same issue on my omnia)
you only need to enter the account details by hand..
to do that, in the first screen where your address is asked, enter [email protected]
leave it without the final m.
after that fill in manually all the account details, then when finished edit the account and put that m in the domain...
that should work...at least in my omnia was the only way to get gmail working...
I used this guide en it works perfectly
http://mail.google.com/support/bin/answer.py?answer=78886
hi, thanks or all the replies, most appreciated.
however, i have now established that i can get my gmail account working - but only over wifi!?!? when the wireless router is turned off i get the same message as before, so there must be a setting or something that is telling my TP2 to look for a wireless connection when performing a send/receive, rather than using the "internet" (if thats the right term) that is included in my contract..AAAARGH...
i have had a look but cannot find any settings for this so i must be going mad?
can anyone shed any light on this for me before i go mad??!!
quasar99 said:
hi, thanks or all the replies, most appreciated.
however, i have now established that i can get my gmail account working - but only over wifi!?!? when the wireless router is turned off i get the same message as before, so there must be a setting or something that is telling my TP2 to look for a wireless connection when performing a send/receive, rather than using the "internet" (if thats the right term) that is included in my contract..AAAARGH...
i have had a look but cannot find any settings for this so i must be going mad?
can anyone shed any light on this for me before i go mad??!!
Click to expand...
Click to collapse
Disable proxyserver, don't have the place where you can find this. I have a dutch rom
I have a gmail imap connection on my HTC Touch that was working great but has failed to connect for the past two hours or so.
I found that to change from Download 30 Days to 7 days and it worked fine.
Oddly I returned my TP2, and switched back to my VarioV, same problem (had worked fine until then). New TP2 is now here, so will start with 7 days and try expanding to 30 days later.
chillaxx said:
Disable proxyserver, don't have the place where you can find this. I have a dutch rom
Click to expand...
Click to collapse
does anyone know how to do this? i cannot find this option anywhere?
is there any way i can see how my tp2 is trying to receive data from my gmail account, ie. if it is trying to use internet or wifi?!?
also, does anyone have any details for the settings that their tp2 (on t-mobile UK) is using when trying to retrieve email (not by wifi)??!
i'm also assuming that t-mobile wont be able to help me as i got my phone/contract via a third party and t-mobile themselves dont seem to stock the phone themselves....
I had this problem, it drove me nuts until I worked out what it was, if i was already connected it would work but it would not establish its own new connection.
To fix it go into the email settings for the account, then select:
Edit Account Setup
Next
Next
Next
Next (Outgoing (SMTP) mail server screen)
Click the “Advanced Server Settings” Link
In the “Network connections” it defaults to “The Internet” but if you have gone through the “Connection Setup Wizard” when you first installed your SIM it renames the connection, in my case to “T-Mobile Internet”.
Change “Network Connections” to the correct one i.e. “T-Mobile Internet”
hey presto, you can now get your emails
hope this helps everyone
nlhall said:
I had this problem, it drove me nuts until I worked out what it was, if i was already connected it would work but it would not establish its own new connection.
To fix it go into the email settings for the account, then select:
Edit Account Setup
Next
Next
Next
Next (Outgoing (SMTP) mail server screen)
Click the “Advanced Server Settings” Link
In the “Network connections” it defaults to “The Internet” but if you have gone through the “Connection Setup Wizard” when you first installed your SIM it renames the connection, in my case to “T-Mobile Internet”.
Change “Network Connections” to the correct one i.e. “T-Mobile Internet”
hey presto, you can now get your emails
hope this helps everyone
Click to expand...
Click to collapse
if the connection has a proxy in the setup, than you can use that connection only if selected like above...
if you leave "The internet" the proxy settings are ignored...you have to select the exact connection..but this will prevent the gmail to connect with wifi
When I go to email and enter my password, it says "Connecting" then Logging on..." but then it goes back to the screen asking for my passwords, followed by this error message:
Messaging
Cannot connect to the incoming mail server. Be certain that your login information is correct, then try again to send and receive mail.
I know my info is correct because I can access my gmail through the Tilt 2's browser as well as on other computers. I'm currently using monx's ROMeOS ROM but this was happening on other ROMs too. How can I fix?
cam123 said:
When I go to email and enter my password, it says "Connecting" then Logging on..." but then it goes back to the screen asking for my passwords, followed by this error message:
Messaging
Cannot connect to the incoming mail server. Be certain that your login information is correct, then try again to send and receive mail.
I know my info is correct because I can access my gmail through the Tilt 2's browser as well as on other computers. I'm currently using monx's ROMeOS ROM but this was happening on other ROMs too. How can I fix?
Click to expand...
Click to collapse
Do you have IMAP/POP3 enabled in your google options? You have to have that setup first before you can access/sync using poutlook.
Previously my Fuze always worked and this new Tilt 2 did sometimes.
After reading your suggestion. I went into my gmail settings. IMAP was enabled and POP was not. I enabled POP but it did not help. Hmm.
I realize there is a fix for WM6.1 but is there anything for WM6.5? I can't be the only one to experience this problem.
Nothing? Please?
cam123 said:
Nothing? Please?
Click to expand...
Click to collapse
I noticed that your login is also case sensitive. So let's asume you entered Cam123 as a login but try cam123. That solved my connection problems
did you use the email wizzard, or did you put the settings for the email setup there youre self?
I had the same issue with my email account.... problem whas/is that when windows checks online for settings, it downloads the wrong settings (incomming & outgoing mailserver were wrong)
Then I used the email wizzard, and that worked great! all settings work correct ...
hope this helps you.
Good luck!
Thank you but it's not a case-sensitive issue.
I entered my gmail account information by going to Email, then entering the data.
I have been trying to add gmail to my phone and it keeps telling me my password and username do not match. But in fact they do match.
Anyone know what the problem may be? It is the only account doing it. I have had this account on there before so I know it will work.
Thanks.
Figured it out. Had a device specific password for some reason.
HELP!! Technophobe.....
Hi, I am useless at problem solving. I have recently changed the password to my email account on my home computer and now my tablet will not receive emails. When I click the email icon it goes automatically to my email account but has not updated them and I'm assuming it's because I've changed my password to the Yahoo account and the same needs doing on my tablet? However, I've tried (I think I've tried) to change it on the tablet to match the incoming server server settings i.e. typed in my email address and new password but it just says 'authentication failed? Someone help please?
Make sure when putting in the details that a capital isn't automatically being added.