Develop Bugs

[Q] AT&T galaxy s3 can't check for OTA updates?

Literally every time i check for software updates i get
"Communication failed"
The server is currently unavailable.
Your device will automatically check for an update within the next 48 hours.
Then if i check again it says device is up to date, you can check for updates again in XXhours. If i go into application manager -> AT&T Software Update and clear data, i can check for updates again but i get the same communication failed. I also tried clearing data and rebooting phone, and it still wont check.
And i can't get Samsung Kies running on my windows 7 pc for some reason, so i can't get updates from there either.
Is anyone else on AT&T experiencing these problems? Any fix for this? I really want that update that adds brightness control to the notification menu.

jefferson9 said:
I really want that update that adds brightness control to the notification menu.
Click to expand...
Click to collapse
I did not update, but hearing that update would disable local search, add new modem. Nothing about Brightness control

There is no brightness control on ATT update. I was having the same problem you were and exchanged the phone. There is no fix as far as I know for the error you are getting. It is a common issue. Search the annoyances (bugs) thread.
I don't know if the OTA update resolves your issue because they day after I exchanged mine the update came out.
Sent from my SAMSUNG-SGH-I717 using xda premium

I also haven't been able to get the OTA update. I assumed it was because I rooted and the device is listed as 'modified'. Is the update worth it?

It is in my opinion, and my usage habbits, for the WiFi stability increase that is gained.
Universal search is stripped (searches conducted on phone do not include on device results, ie contacts).
In other words, if you use the Google search by long pressing your menu button the results from your search will only be pulled from the internet.
I rarely use the search built in, so it hardly mattered to me.
Check out the developer forum for ways around the universal strip if you are rooted and want to update.
Sent from my SAMSUNG-SGH-I747 using xda premium

Well i reseated the SIM card, and removed the little blue tape from the sd slot and the SIM slot, rebooted and still not working.
I wanted to avoid rooting, since the stock software runs so smoothly and i liked being on the latest at&t software. I guess since i can't get OTA updates now theres no reason not to root.
Will this issue be fixed eventually? Or would i be better off exchanging phones while i can?

I'd exchange it. If you have faulty hardware then rooting won't do anything for you.
Peace of mind, if anything, that if you decide to root your phone is functioning as it should from the start.
Others will argue it's software issues.
But, whatever the cause, none of us paid to have a 90% functioning phone from the factory. Go get what you paid for is my take on it.
Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium

the1stSecond said:
I'd exchange it. If you have faulty hardware then rooting won't do anything for you.
Peace of mind, if anything, that if you decide to root your phone is functioning as it should from the start.
Others will argue it's software issues.
But, whatever the cause, none of us paid to have a 90% functioning phone from the factory. Go get what you paid for is my take on it.
Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Well speaking as a software engineer, i'm almost certain its a software issue, most likely with at&t's software update app, or on their servers. Mabey reinstalling the at&t software update application will help?

It sounds reasonable to me. Maybe try the method for No trip flash counter in devoplment? You would be upgrading to the newest firmware and have root and not trip the flash counter. You would still be able to check for ota updates (although should just return the status of your software is up to date since it is a totally stock ROM just with root injected). I imagine that would reinstall the software update service. Although with your knowledge you are way over my head. And whether or not when updating ROMs if that application is reinstalled is something I can't answer.
Maybe just try this first:
Settings> Application Manager> All> AT&T Software Update> Clear Data> Confirm
Power off Phone
Remove battery for at least thirty seconds.
Reinstall battery and power on device.
Try again after device boots up.
Sent from my SAMSUNG-SGH-I747 using xda premium

I've been having this same problem
I was thinking that its because of AT&T's controlled release of the OTA.
Its been so long since the release, that I can't imagine that's still true. I also agree that its probably a software thing. I have a number of the bloat apps disabled and also wonder if one or more of those would interfere with such a thing.
I'd love to hear about a resolution.

k3y0n4 said:
I've been having this same problem
I was thinking that its because of AT&T's controlled release of the OTA.
Its been so long since the release, that I can't imagine that's still true. I also agree that its probably a software thing. I have a number of the bloat apps disabled and also wonder if one or more of those would interfere with such a thing.
I'd love to hear about a resolution.
Click to expand...
Click to collapse
That's an interesting theory, I've disabled some boatware too. Have you tried enabling them? I'm going to try that now.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

So, if it's a software issue why is it two identical devices running the same software from the factory yield different results? I.e. my first device would do exactly as your original post outlines, then my replacement device had no issue checking for updates (same stock software, same device form factor).
If you search there are a lot of examples of complaints of this exact issue.
I am also very interested in this because even though there are many complaints out there, the only answers seem to be;
1) who cares this is xda and we update through Odin/cwm etc...
2) replace it.
Good luck, I hope you guys find an answer.
Sent from my SAMSUNG-SGH-I747 using xda premium

jefferson9 said:
That's an interesting theory, I've disabled some boatware too. Have you tried enabling them? I'm going to try that now.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I haven't tried enabling everything. I've tried enabling 'Samsung Push' which seemed like the likely starting point. I've been trying to do some debug on some battery drain things, so I've been hesitant to change too much at once. Also, I can basically only check every 24 hours so its slow going.
As far as the hardware issue, it just doesn't make too much sense that a hardware issue would be causing a problem because the software update would presumably be using the same hardware as the rest of the working smartphone functions. I think the explanation to one device updating and one not is more likely a server device id filtering or a user changing more than 'just the new hardware'.
Its neither here nor there though. Everyone will have there hair brained theories. Why don't we start asking what features will be on the next iphone. Seriously though, apple has to add a removable battery right? (I'm just kidding, please don't spam a million responses about how that will or will not ever happen.)

k3y0n4 said:
I haven't tried enabling everything. I've tried enabling 'Samsung Push' which seemed like the likely starting point. I've been trying to do some debug on some battery drain things, so I've been hesitant to change too much at once. Also, I can basically only check every 24 hours so its slow going.
As far as the hardware issue, it just doesn't make too much sense that a hardware issue would be causing a problem because the software update would presumably be using the same hardware as the rest of the working smartphone functions. I think the explanation to one device updating and one not is more likely a server device id filtering or a user changing more than 'just the new hardware'.
Its neither here nor there though. Everyone will have there hair brained theories. Why don't we start asking what features will be on the next iphone. Seriously though, apple has to add a removable battery right? (I'm just kidding, please don't spam a million responses about how that will or will not ever happen.)
Click to expand...
Click to collapse
You can bypass the wait time between checks by going into application managment -> at&t software update and clearing data. Then you can try to update again.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I've had similar issues checking for updates. i gave up and pulled the first update with the USALG1 rom posted in the development forum sticky. I too have several apps disabled (actually moved out of the system/app dir) and was wondering if that possibly caused issues. I never did try updating through kies though.

My kies wont even run on my windows 7 64 bit. There seems to be alot of people having problems with kies on win7 64 bit, nothing from samsung either. So theres really no way for me to get updates

This is How I Got My Phone to Update
I should add that this was my 2nd galaxy s3 to not update. I did a factory reset hoping it would fix the issue. It didn't. I called att customer care for help b/c I was thinking maybe they just set up my account incorrectly when I first got the phone. Nothing else really makes sense. They said they couldn't help and take it to the store. I took it to an att store, and they said they don't actually do any software troubleshooting, so they just exchanged it for a new one. I tried doing the update there, it failed, so I took it home, and I force closed all the update apps, cleared all their data, and it worked as soon as I hit update. If force closing and clearing the data from the att and samsung update apps doesn't help, There may be nothing else you can do except take it in to an att shop.

AndroidLonghorn said:
I should add that this was my 2nd galaxy s3 to not update. I did a factory reset hoping it would fix the issue. It didn't. I called att customer care for help b/c I was thinking maybe they just set up my account incorrectly when I first got the phone. Nothing else really makes sense. They said they couldn't help and take it to the store. I took it to an att store, and they said they don't actually do any software troubleshooting, so they just exchanged it for a new one. I tried doing the update there, it failed, so I took it home, and I force closed all the update apps, cleared all their data, and it worked as soon as I hit update. If force closing and clearing the data from the att and samsung update apps doesn't help, There may be nothing else you can do except take it in to an att shop.
Click to expand...
Click to collapse
When you got it to work, exactly what apps did you force close and clear data? Just AT&T software update? Any others?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

I force closed the At&T Software Update app and I think the Samsung Push Service. It is really the AT&T software update app that finally started downloading immediately after trying it again.

So I finally attempted the Keis connection and it worked immediately. I don't know what other problems people are having, but when I installed it on my Win7 x64 machine I had the S3 connected. After I ran the software for the first time it mentioned an update and proceeded to update it. Keep fighting the good fight jefferson9.

Touchwiz crashes with folder since ota Jelly Bean update

My wife installed the ota update from Rogers today.
Now, anytime she opens one of her folders the phone freezes and the error appears.
Any ideas?

I ultimately had to boot into recovery and cleared the cache, did a factory reset and rebooted. It worked fine after that. Got stuck on a call once after, but no more issues after that. Make sure to backup anything off your local storage before you do this, since these steps will wipe all your data.
Sent from my SAMSUNG-SGH-I747 using xda premium

Right after update the same thing happened to me, I factory reset the phone and recreated the folders and touchwiz worked ok for few days then at some point I ran the battery down to empty and the phone shutdown. Putting it back on the charger and turning it back and now touchwiz home crashes again when using folders.

sigsegv0x0B said:
Right after update the same thing happened to me, I factory reset the phone and recreated the folders and touchwiz worked ok for few days then at some point I ran the battery down to empty and the phone shutdown. Putting it back on the charger and turning it back and now touchwiz home crashes again when using folders.
Click to expand...
Click to collapse
This is crazy. Coming from a rom I would imagine this stuff to happen but an official update? I really don't want to have to listen to the complaining if I need to reset the phone.

Yeah i had various issues with the official Rogers Jelly Bean update too so I just flashed a custom rom. I never felt the need for it when I was on ics but one day after the update I flashed the Jedi Invasion custom rom. Rogers JB ws just pissin me off.

Same here. I noticed that the crash from one folder only. Then narrowed it down to the app that caused it - removed it from folder then re added it.
Works great now.
Sent from my SGH-I747M using Tapatalk 2

streetdegree said:
Same here. I noticed that the crash from one folder only. Then narrowed it down to the app that caused it - removed it from folder then re added it.
Works great now.
Sent from my SGH-I747M using Tapatalk 2
Click to expand...
Click to collapse
I get a crash in /system/app with ES File Explorer. How can I narrow it down to one file?

For me it crashes with any app in a folder.

Yup, same here. Started when creating a folder. After the reboot, folder is created.
But everytime I even 'grab' an icon on any homescreen (like to move it to the trash at the top), it freezes and Touchwiz closes.
Flashed the full, official ROM 3 times, downloaded 3 seperate times, on 3 different computers with 3 different cables.
A buddy that has an SGS3, never rooted or messed with, did the OTA and has the same issue. Another buddy did the same exact steps as me, same files, computer and cable, does not have the issue.
What the heck is going on here?!!?
I'm very disappointed with this update.

quiksandjesus said:
My wife installed the ota update from Rogers today.
Now, anytime she opens one of her folders the phone freezes and the error appears.
Any ideas?
Click to expand...
Click to collapse
I spent ALL day trying to fix this and I think I finally did! I updated to jelly bean from Telus and all of my folders where crashing with the TouchWiz error whenever I tried to close out of them.
I found a post suggesting to go into application manager, find TW and clear all data (not just cache). When I did, all of my home screens lost my folder and app shortcuts BUT the crash was gone and has not returned even after recreating some folders!!
I guess it was the old folder shortcuts that weren't meshing with the update? Who knows I'm just glad it's fixed. I hope it works for you too.

DanG40 said:
I spent ALL day trying to fix this and I think I finally did! I updated to jelly bean from Telus and all of my folders where crashing with the TouchWiz error whenever I tried to close out of them.
I found a post suggesting to go into application manager, find TW and clear all data (not just cache). When I did, all of my home screens lost my folder and app shortcuts BUT the crash was gone and has not returned even after recreating some folders!!
I guess it was the old folder shortcuts that weren't meshing with the update? Who knows I'm just glad it's fixed. I hope it works for you too.
Click to expand...
Click to collapse
I've done this several times as well. After I set up my home screens as I like them, after a few hours the issue always comes back.
Just letting you know, I'm willing to bet that it'll be back...

So after plenty of testing, at least for myself, I found that the cause of this error was that I had my app menu in 'list' view as opposed to a 'grid' view.
So anyone coming across this thread with the same issue, that might be the problem (that is, if you use list view. If not, I'm stumped...)

I have the same issue when opening any folder, I am also using the list view for apps.My friend also has the same issue and he too uses the list view.After clearing data in TouchWiz Home the problem goes away but eventually returns and always returns immediately after a battery drain.I will try again but this time I will NOT use the the List View and report back.Hopefully we can find the
cause of this, as the carriers dont seem concerned about it.
Sent from my SGH-I747M using xda app-developers app

globber said:
I have the same issue when opening any folder, I am also using the list view for apps.My friend also has the same issue and he too uses the list view.After clearing data in TouchWiz Home the problem goes away but eventually returns and always returns immediately after a battery drain.I will try again but this time I will NOT use the the List View and report back.Hopefully we can find the
cause of this, as the carriers dont seem concerned about it.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
I came across this forum while searching for this exact problem. I had tried clearing the touchwiz data, but that turned out to be a temporary bandaid as it came back.
The touchwiz crashing just started happening to me again tonight, , but after seeing this I switched my app view to grid mode and I could immediately use my folders again without any issues. I'll report back after some time to see if it stays away.
And I too am with Rogers.

Folder Bug - List view, grid view
I also can confirm a folder crash freeze with list view on a Telus I747m Jellybean 4.1.1 I747MVLDLK4 .
I noticed it happens after a reboot with list view enabled. Switching back to grid view and folders work again.
Thank you for your help guitarguy :good:

Rogers ota update touchwiz trouble
I received the rogers ota update and had trouble with touch wiz and getting the same error message everyone else has been getting, and simply thought if I call "rogers" for assistance or search the net it may be time wasted so simply did a factory reset after backing up all my apps and data which google has done a good job of backing up I also have a 32 gb memory card with all my data installed on, so it wasn't much trouble at all.So what you can do is slowly uninstall all your apps if you have few or just do the factory reset.But as I recall my phone was considerably hindered by this problem with touchwiz.I reinstalled all my apps with wifi.
I just discovered the new photosphere and other google apps that have been released and wonder if these will also soon be released in a future over the air update and wonder if I should just bite the bullet and install the roms now. Does anyone have any idea what the intentions are? Can we expect these within six months in another update or sooner?
best

Fixed by disabling list view. Thanks.

Facebook (build 132866) won't stop downloading

I get this notification that says it's downloading. But when I go to app info. It's from downloads instead of the Play Store. I don't know what it is. When I disable the app. Everything stops working; Play store, Chrome, Facebook, etc. I was just wondering if anyone else had this problem?
Sent from my SGH-T999 using xda premium

Fumblez said:
I get this notification that says it's downloading. But when I go to app info. It's from downloads instead of the Play Store. I don't know what it is. When I disable the app. Everything stops working; Play store, Chrome, Facebook, etc. I was just wondering if anyone else had this problem?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Did you try downloading a file with that name? Open up the download icon found in the app drawer and see whats downloading.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2

elesbb said:
Did you try downloading a file with that name? Open up the download icon found in the app drawer and see whats downloading.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
I didn't download anything. I noticed it on my way home. It initiated randomly. And it won't finish, or even stop. It isn't showing in the downloads either.
****edit
I found it in the downloads a couple hours after the problem started. I don't have a full solution, which sucks.
Sent from my SGH-T999 using xda premium

Might be it is sync ur gallery with fb photos. Uninstall app and reinstall.

I'm experiencing this exact problem, also initiated on its own. I uninstalled and reinstalled Facebook but that did not affect the perpetual downloading of this. Nor have several phone restarts, etc.
EVO 3D ICS running MeanRom

solution!!!
I don't know you already fix this problem or not.
I searched several site and finally got an answer for this problem.
Just connect WiFi and let it do whatever it want.
Before I found this, I tried several things;
1. restarted my phone
2. pulled out battery and put back
3. killed the process from task manager
4. removed FB account
5. removed FB app from my phone (actually, back to previous version) and update again
Non of these helped me ever!!!
Also, this problem is not device specific. (I realize it after googling it)
I mean various devices and locations had the same issue.
Anyway, good luck!!!

pain7246 said:
I don't know you already fix this problem or not.
I searched several site and finally got an answer for this problem.
Just connect WiFi and let it do whatever it want.
Before I found this, I tried several things;
1. restarted my phone
2. pulled out battery and put back
3. killed the process from task manager
4. removed FB account
5. removed FB app from my phone (actually, back to previous version) and update again
Non of these helped me ever!!!
Also, this problem is not device specific. (I realize it after googling it)
I mean various devices and locations had the same issue.
Anyway, good luck!!!
Click to expand...
Click to collapse
Thanks. Connecting it to wifi did allow it to finish the unending installation very quickly. That was annoying and I'd like to know why an update initiated on its own, seemingly from within the app and not through the Play store (I do not have any auto-updates allowed, especially for social media apps), and drained my battery while it looped an install process that was apparently constantly seeking a wifi signal to complete.

Thanks a lot!!
pain7246 said:
I don't know you already fix this problem or not.
I searched several site and finally got an answer for this problem.
Just connect WiFi and let it do whatever it want.
Before I found this, I tried several things;
1. restarted my phone
2. pulled out battery and put back
3. killed the process from task manager
4. removed FB account
5. removed FB app from my phone (actually, back to previous version) and update again
Non of these helped me ever!!!
Also, this problem is not device specific. (I realize it after googling it)
I mean various devices and locations had the same issue.
Anyway, good luck!!!
Click to expand...
Click to collapse
My mom had this going on for several daysand wanted to see if I could fix this. You helped make me look like i actually knew what I was doing, lol thanks a lot man disappeared in about 10 seconds after connecting to WI-FI.

yeardley said:
I'm experiencing this exact problem, also initiated on its own. I uninstalled and reinstalled Facebook but that did not affect the perpetual downloading of this. Nor have several phone restarts, etc.
EVO 3D ICS running MeanRom
Click to expand...
Click to collapse
I had the same problem. i went to downloads and deleted it

Fumblez said:
I get this notification that says it's downloading. But when I go to app info. It's from downloads instead of the Play Store. I don't know what it is. When I disable the app. Everything stops working; Play store, Chrome, Facebook, etc. I was just wondering if anyone else had this problem?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I started having this issue today on my Galaxy Tab 2. The only solution people found on different forums is ti turn on WiFi. It'll immediately start downloading and would get installed (Probably due to its size it does not want to be downloaded on 3G/4G). Although I don't feel very comfortable installing this, Does not feel very genuine to me.
Did any one else had this problem? or any issues after installing it?

I had to switch to Wifi about 3 or 4 times and then it finally downloaded. It tried to download all of last night and killed the battery. In the mean time my phone has switched to using Edge instead of 4g and no matter how many times I switch Airplane mode on/off or restart the phone I can't get my 4g back. Think it is just a local problem? I've got a S3 on T-mobile in Orange County, CA.

OGP Keeps automatically enabling location settings

I have no idea what the deal is with this phone right now and its destroying my battery life. I have done everything I know to do with no avail. My phone is CONSTANTLY searching for GPS satellites. If I disable my location settings, they automatically turn back on and resume searching for satellites. Has anyone had this happen? I've done everything but a factory reset.

let me guess, you cant disable data connection too?

SFrymyah said:
I have no idea what the deal is with this phone right now and its destroying my battery life. I have done everything I know to do with no avail. My phone is CONSTANTLY searching for GPS satellites. If I disable my location settings, they automatically turn back on and resume searching for satellites. Has anyone had this happen? I've done everything but a factory reset.
Click to expand...
Click to collapse
Do you have any weather widgets? I had a widget I got from google play that was doing it to me.

How did u resolve the issue?

I just noticed this problem of GPS keep Turing on. I turn GPS off n it will automatically override it and switches on.
Sent from my LG-E980 using XDA Premium 4 mobile app

waine06 said:
I am having the same issue. Did a factory reset. Same result. Seems to turn on when I use my phone app. Turn it off. Automatically turns back on when I use the phone again???
Click to expand...
Click to collapse
Damn.... noticed earlier today it was doing that and looked for anything that could have turned it on. Never thought about the phone app. I ended up restarting my phone. Just dialed a number as a test and sure enough... the gps icon popped up. At least this time it quit on its own...
But why would the gps turn on when I make a phone call?
I seem to remember an updated privacy notification coming in the mail from AT&T a week or so ago. In it i believe there was mention of sharing "anonymous call location data." I think maybe I'll dig up that piece of mail and follow the instructions to "opt out."
Think I'm gonna test this by making a call from one of my kid's lines.
Sent from my LG-E980 using XDA Premium 4 mobile app

Good to know i'm not the only one. Its a shame because it wasn't doing it last week and now since I work in a metal building with already poor reception, its just shredding my battery life.
I feel sure that I have all apps that request location turned off. This is unrelated to my dialer app, as I only make one or two phone calls in a day.

Root and factory data reset seems to have resolved this for now. Still trying to figure out a cause.

SFrymyah said:
Good to know i'm not the only one. Its a shame because it wasn't doing it last week and now since I work in a metal building with already poor reception, its just shredding my battery life.
I feel sure that I have all apps that request location turned off. This is unrelated to my dialer app, as I only make one or two phone calls in a day.
Click to expand...
Click to collapse
Mine does it when I make or receive a call. If it can't get a gps lock then it keeps re-trying.
I think at&t pushed something to the phone that started it doing this and I need it to stop.
Sent from my LG-E980 using XDA Premium 4 mobile app

Just posted another thread about this and didn't even see this one.. I have the same problem that started arising around 4:30pm yesterday (EDT) and it's been really p*ssing me off!! As of today, it's not consistently turning on as it was yesterday but it for sure it turning on every time there is a phone call or a text message.
Was there any sort of update anyone is aware of? Maybe a system app was updated and caused this problem like this shows

xartic12 said:
Just posted another thread about this and didn't even see this one.. I have the same problem that started arising around 4:30pm yesterday (EDT) and it's been really p*ssing me off!! As of today, it's not consistently turning on as it was yesterday but it for sure it turning on every time there is a phone call or a text message.
Was there any sort of update anyone is aware of? Maybe a system app was updated and caused this problem like this shows
Click to expand...
Click to collapse
So I realized that I recently turned OFF the wifi & mobile networks option inside of the Location settings a few days ago. I turned that back on and it does NOT do it any longer.
I also got on a chat with at&t tech support. He states they didnt have any other reports of this issue and nothing released recently should do this. He also mentioned that E911 uses the gps for location when you call 911. (I knew this.)
In any event, I asked him to open a case with engineering because I don't want it to kill my battery if I make or take a call while in a bldg.
Anyone seeing this should contact customer support to file a "complaint" so it is logged and gets attention.
Anyone seen this on another phone that may be in use in their house?
Sent from my LG-E980 using XDA Premium 4 mobile app

ReggieSmith said:
So I realized that I recently turned OFF the wifi & mobile networks option inside of the Location settings a few days ago. I turned that back on and it does NOT do it any longer.
I also got on a chat with at&t tech support. He states they didnt have any other reports of this issue and nothing released recently should do this. He also mentioned that E911 uses the gps for location when you call 911. (I knew this.)
In any event, I asked him to open a case with engineering because I don't want it to kill my battery if I make or take a call while in a bldg.
Anyone seeing this should contact customer support to file a "complaint" so it is logged and gets attention.
Anyone seen this on another phone that may be in use in their house?
Sent from my LG-E980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks for the tip.
This just hit me mid week too, I'm trying the above solution.

One piece exists!
Carrieriq people! I don't know much about these phones, but have been learning slowly. I have the same issue, however I discovered carrieriq wake lock last week, and it makes me want to change to Verizon. Now I'm not sure, but I have that wake lock while the GPS is tweaking out. So I'm guessing that's what it is. I had to register just to post this, and I wish there was a way to get rid of it. I live in a Grey area, and prefer not to have all my calls and texts stored in a server for 60 days or whatever they claim to store the Information.

Same issue started 2 days back. Hope to find any resolution
Sent from my LG-E980 using xda app-developers app

StrawHatLife said:
Carrieriq people! I don't know much about these phones, but have been learning slowly. I have the same issue, however I discovered carrieriq wake lock last week, and it makes me want to change to Verizon. Now I'm not sure, but I have that wake lock while the GPS is tweaking out. So I'm guessing that's what it is. I had to register just to post this, and I wish there was a way to get rid of it. I live in a Grey area, and prefer not to have all my calls and texts stored in a server for 60 days or whatever they claim to store the Information.
Click to expand...
Click to collapse
Damn carrierIQ... you are absolutely right. Installed one of those checker apps and its on there. (One of the downsides to not having a custom ROM.) But to have it really fire up like this, they must have flipped the switch on gathering "anonymous call location data" as was mentioned in a recent update to the privacy policy.
Installed Logging TestApp from an xda member ( http://forum.xda-developers.com/showpost.php?p=17612559&postcount=110) and then the $1 key from the app store. Went thru the removal process and it no longer kicks on when I make a call.
:thumbup:
Sent from my LG-E980 using XDA Premium 4 mobile app

Well I'm glad I'm not the only person experiencing this. Makes me feel better about the situation. Carrieriq has apparently been around for quote some time, however I hadn't heard of it because I was on am extended vacation. When I found out about it last week or whenever it was I did a lot of research on it. But a couple days ago when my GPS kept turning on out of nowhere while I had it off I got paranoid, and was scared they had me under investigation or something. If anyone else tries reggae Smith suggestion and is able to get rid of carrieriq. On this phone please post and let us know. I'm sure most of us out there don't want AT&T saving our texts and call history. Your browser history, and all that. Its a key logger that saves EVERYTHING that you do on your phone. At least that's my grasp on it. I'm wondering if getting rid of it the way reggie did even really delete it though. Is it possible to even get rid of it without flashing a custom room? Just because we may be able to get some peace of mind by not seeing the wake lock, is it really gone? I have only had Android for about 3 months, and managed to work from a atrix 2, to having 2 s3, one with severe wake lock issues. Drain my whole zero lemon battery overnight, to this ogp, which I dig. So this phone works great and one day carrier iq for 13 hours one day, so my friend Google gave me some insight, and bam, here we are. I have so many questions, but the capcha or whatever from my phone is irritating, so I will refrain from asking so many questions in different threads, that people will think I'm spamming. In the words of the great William currington "God is great, beer is good, and *****es are crazy!"

Anybody found any solution for this? There were some Google app updates hangout search may be forcing
Sent from my LG-E980 using xda app-developers app

Me 2
Well i feel better now. I'm not the only one ... i just started noticing this 2 or 3 days ago and its killing my battery. system services are using 30 to 40% of my battery in a day and it barely lasts whereas before it was excellent.
No way to turn this off yet?

ReggieSmith said:
Damn carrierIQ... you are absolutely right. Installed one of those checker apps and its on there. (One of the downsides to not having a custom ROM.) But to have it really fire up like this, they must have flipped the switch on gathering "anonymous call location data" as was mentioned in a recent update to the privacy policy.
Installed Logging TestApp from an xda member ( http://forum.xda-developers.com/showpost.php?p=17612559&postcount=110) and then the $1 key from the app store. Went thru the removal process and it no longer kicks on when I make a call.
:thumbup:
Sent from my LG-E980 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
:good::good::good:
I can confirm that this 1 dollar app has fixed the problem on my phone as well. E980.
Before trying that i tried to manually remove it, i was able to find two library files @ "/system/lib/" 1 - libiq_client.so && 2 - libiq_service.so
However I was unable to find the associated binary. I found a service lost the name. I installed cwm recovery, and then attempted to remove the library's at the risk of bricking, to invoke a app crash log and figure out where this :crying: binary was located. I added .bak to the end of the library names, and rebooted. I was greeted with a nice message "The android system has stopped working.", when I got to the homescreen, and then again when I attempted to make a call. But the phone worked fine and gps did not kick attempt to search. So I went and integrated the kernel logs and it showed android.iqd as the module that crashed, and an associated service. I couldn't find a full path to the binary and I don't know much about the android kernel yet, I'm only on my 2nd day being rooted on my 1st android device. If anyone could help me investigate this and figure out where the binary is located, and upload it I would be a very happy camper.
TLDR - After using Logging Test app and running remove IQ, i can rename or remove the library files with no issues! But I would still like to know more about the files/services associated.

Double post. Today my phone CIQ re-enabled itself, and started throwing the app crash message again "Android System Has Stopped Working.", because I have my CIQ library files re-named. Also note that it seems that I cannot RECEIVE text messages with these CIQ library files re-named. So DO NOT rename them.
Here is a link to the system_app_crash generated by renaming the library files.
Code:
Process: com.android.phone
Flags: 0x8be4d
Package: com.android.stk v16 (4.1.2-E98010k.1370578359)
Package: com.lge.smartcard.apdu v1 (1.0)
Package: com.android.providers.telephony v30500016 (3.5.16)
Package: com.android.phone v30241122 (3.2.41122)
Build: lge/geefhd_att_us/ REMOVED
java.lang.UnsatisfiedLinkError: Library iq_client not found; tried [/vendor/lib/libiq_client.so, /system/lib/libiq_client.so]
at java.lang.Runtime.loadLibrary(Runtime.java:393)
at java.lang.System.loadLibrary(System.java:535)
at com.carrieriq.iqagent.client.IQClient.LoadClientLibrary(IQClient.java:136)
at com.carrieriq.iqagent.client.IQClient.<init>(IQClient.java:95)
at com.android.internal.telephony.SMSDispatcher.handleMessage(SMSDispatcher.java:434)
at com.android.internal.telephony.gsm.GsmSMSDispatcher.handleMessage(GsmSMSDispatcher.java:206)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loop(Looper.java:137)
at android.app.ActivityThread.main(ActivityThread.java:4886)
at java.lang.reflect.Method.invokeNative(Native Method)
at java.lang.reflect.Method.invoke(Method.java:511)
at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:790)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:557)
at dalvik.system.NativeStart.main(Native Method)
I a very in-experienced android user, I need help finding where "com.carrieriq.iqagent.client.IQClient" is located, and where it is located in the phones startup. In linux there is RCXX.d files that contain startup and shut down procedures.
I live in the grey area so this GPS **** is driving me nuts. - THANKSh

Wunderground can't update my location after June patch update

Is anyone using Wunderground (weather app) and having a similar issue? I just tried the app on my Nexus 5 without issues. And Today Weather works fine on the S9. I already uninstalled, cleared the cache, and installed again, with the error appearing again.
Thanks for any help given!

Same Issue here, and no tech support at all.
The only work around I have found is only good for 1 day. Go into App Manager, clear the cache and data, uninstall the app, reboot the phone, and install the app. It will find your current location initially, but never again.
I have sent emails to no avail. I guess things went to crap when they sold out to The Weather Channel.
I checked it today and it updated, but to a country with funny letters, rending it absolutely useless.
I am using a Galaxy Note 8

CeeDubb said:
The only work around I have found is only good for 1 day. Go into App Manager, clear the cache and data, uninstall the app, reboot the phone, and install the app. It will find your current location initially, but never again.
I have sent emails to no avail. I guess things went to crap when they sold out to The Weather Channel.
I checked it today and it updated, but to a country with funny letters, rending it absolutely useless.
I am using a Galaxy Note 8
Click to expand...
Click to collapse
Thanks for your feedback! I was able to finally fix it by clearing the app's data. So far it has worked as its supposed to, but I never got any tech support whatsoever.

Same problem although at times it has worked for a few days. NO PROBLEM AT ALL on ipad or PC.

oct 27 2018 WU keeps saying can't update location. All location settings on Galaxy Tab2 and in WU are on. No problem with other programs. As many others have the same problem and got no customer support, I guess The Weather Channel bought this just to throw it under the bus. Disappointing .