Hi All,
I've trawled and searched but cant find anything specific to help me resolve my issue:
I have a Note 8 with 3G (GT-N5100) which I purchased from overseas as the 3G versions are available in Australia.
Since first receiving it I've had issues and had no support from the supplier. Initially it was locked in Factory Mode which meant Rooting and flashing the device. Once this was fixed I went out and bought a Mobile Data SIM to take advantage of the reason I bought it from overseas. However I cannot get any mobile data access.
I have tried the following:
Getting a new SIM
Have the carrier re-provision the service. This has been tested in a Note 10.1 and is working fine.
Tried different firmware.
Updated the APN's to no avail.
And today updated to 4.2.2
But I still have the following issues under device status:
Network: Unknown
Signal strength: -85dBm 14 asu
Mobile network Type: UMTS:3
Service State: Out of Service
Roaming: Not Roaming
Mobile network state: Disconnected
My Phone Number: Unknown
IMEI: 004999 and some more numbers so there is an IMEI
IMEI SV: 01
When I swap SIMs to different carriers the Data APN's change to match the carrier, so it looks like the SIM reader in the device is picking it up. I also have the signal strength meter in the top left.
I'm sure it probably related to the device not being sent out in an active state (ie Factory Mode) and will need to have a setting turned on to enable the modem, I just cant find a suitable reference to doing this.
Thanks for you help.
Simon
Looking further into it, as its showing UMTS 3 something is not quite right here.
I believe that I should be on UMTS 5 which is for Telstra Australia and using the 850Mhz network band.
What controls this and how do I change the bands?
** Further reading suggests that I need to change the CSC. After following a number of articles it looks like I cannot select the XSA CSC within the German ROM. I'm assuming I'll have to wait for a different country to become available that has Australia in it, does this seem correct or can I add CSC information without having it in the distribution file?
While messing with the setting in the hidden Menu.
I unlock the T-Mobile LTE Network on My US Cellular GS3
Internet: T-Mobile US LTE
Band: LTE:14
Data Speeds 20mbps down 3.6 mbps up
Mms: Works Flawless
Now My Problem. i cant make a phone call or receive a phone call
My Setting
Hidden Menu: *#22745927
enable hidden menu
*#197328640#
[1] UMTS > DEBUG SCREEN > PHONE CONTROL > NETWORK CONTROL > BAND SELECTION to set GSM Band preference
[2] CDMA > COMMON > NEXT PAGE > NEXT PAGE > PREF MODE SET to select GSM/WCDMA ONLY
SIM>TEST CSIM
WAIT 90 SECONDS THE REBOOT
VOILA! TMOBILE LTE.
Now i have succesfully unlock The Verison GS3 to Tmobile on Edge is there a way to port that radio. to get cell connectivity.
or if anyone want to try to tweak these settings to get more than just LTE connection. or get Voice over LTE working!
I do believe that you need the HSPA radio to make phone calls as T-Mobile does not yet support VoLTE.
http://support.t-mobile.com/docs/DOC-5627
What are you doing for apn setting? There are 3 for tmo-us that I know of. 1)gsm 2)lte 3)lte ipv6. You may have to down load an apn app. Apn manager pro worked well for me or offline sim apn database. Not sure what you use for network mode settings but use build prop editort open it up and find the settings telephony.lteoncdmadevice & telephony.lteongsmdevice use value 1 on both. Add lines if not there. This may open up more network types under setting/...network mode. Google build prop edit or tweaks to find more info. Good luck.
i535 radio/modem
Been thinking about you question to swap modems. Do not use the i535. The modem that would be ideal I believe is the r530m. That is metro PC variant. T-Mobile merged with the.... Do I need to explain more? Any how I can not say it will even work. I will say that T999L is no good. Found out first hand and still dead in the water with it. I would explore the APN settings and network selection modes with build prop mods before flashing. I am not even sure about the LTE bands and who has what and where. If I am able to revive my 530u I will see what I can find.
Where can I get the r530m modem? Can't find it anywhere.
mjstallion said:
Where can I get the r530m modem? Can't find it anywhere.
Click to expand...
Click to collapse
I'm also stuck, bumping an old thread but I need to figure this out
Testicopolicious said:
I'm also stuck, bumping an old thread but I need to figure this out
Click to expand...
Click to collapse
So, is it possible to flash the R530M modem????
Hello all,
Prior to going to the US last September I had checked with my carrier (Vivo) in Brazil that the 4G-LTE frquency they use is 2.600MHz. When in the US, I managed to buy the above said device and brought home. Back home, as it was
unlocked my carrier's SIM card worked like a charm. It downloaded from the carrier's network the APN configurations and all was fine.
I went to the carrier's shop to try the 4G-LTE so I could bump up my contract. I tried the clerk's SIM card (he has 4G-LTE) and the signal icon changed from 4G to a smaller 4G with underscore LTE. But only the 3G and 2G APNs were found when searching networks manually.
I did rooted the device and removed the bloatware that came along using this xda-developers how-to.
Any idea how can I get 4G-LTE access on my device?
Thanks in advance,
gtludwig
gtludwig said:
Hello all,
Prior to going to the US last September I had checked with my carrier (Vivo) in Brazil that the 4G-LTE frquency they use is 2.600MHz. When in the US, I managed to buy the above said device and brought home. Back home, as it was
unlocked my carrier's SIM card worked like a charm. It downloaded from the carrier's network the APN configurations and all was fine.
I went to the carrier's shop to try the 4G-LTE so I could bump up my contract. I tried the clerk's SIM card (he has 4G-LTE) and the signal icon changed from 4G to a smaller 4G with underscore LTE. But only the 3G and 2G APNs were found when searching networks manually.
I did rooted the device and removed the bloatware that came along using this xda-developers how-to.
Any idea how can I get 4G-LTE access on my device?
Thanks in advance,
gtludwig
Click to expand...
Click to collapse
I suspect your APN need modifying. Check the clerks APN settings against yours.
Your APN is set wrong. I'm not sure how to change it on the stock AT&T ROM though.
fire219 said:
Your APN is set wrong. I'm not sure how to change it on the stock AT&T ROM though.
Click to expand...
Click to collapse
It's in the settings/tethering and networks/mobile networks/access point names. I have consumer cellular, but it leases from ATT, so it has slightly different settings, though ATT APN will work ok.
JeffDC said:
It's in the settings/tethering and networks/mobile networks/access point names. I have consumer cellular, but it leases from ATT, so it has slightly different settings, though ATT APN will work ok.
Click to expand...
Click to collapse
I had thought that menu was just tethering settings. That's embarrassing. :S
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
H815 TWN
in a rural the G4 H815 barely showed any and sometimes none Signal.
And the moto E showing a decent signal 4G and 3G.
Check out this thread: [FIX] US991 LS991 mobile data not working after Marshmallow update at: https://forum.xda-developers.com/g4/help/fix-us991-mobile-data-doesnt-t3356706 and see if the fix helps at all.
Confirm with AT&T that they tried one of their latest AT&T LTE capable sim cards to see if the issue is in the sim card you've been using. If not get them to try it.
bogen24 said:
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
Click to expand...
Click to collapse
What is your signal strength on both Samsung and lg?
Download an app called advanced signal status on both phones
What is the db? And signal stength?
One should be a minus one should be a plus
They will also fluctuate so give me the number it usually sits at
deltadiesel said:
What is your signal strength on both Samsung and lg?
Download an app called advanced signal status on both phones
What is the db? And signal stength?
One should be a minus one should be a plus
They will also fluctuate so give me the number it usually sits at
Click to expand...
Click to collapse
Thanks, I'll try it and post back.
The results I got from the Advanced Signal Status app:
Samsung S2 - all entries showed n/a
LG G4 - Under GSM(2G/3G), RSSI was usually at -111 (5%), Signal strength was 1 db (3%)
sdembiske said:
Check out this thread: [FIX] US991 LS991 mobile data not working after Marshmallow update at: https://forum.xda-developers.com/g4/help/fix-us991-mobile-data-doesnt-t3356706 and see if the fix helps at all.
Confirm with AT&T that they tried one of their latest AT&T LTE capable sim cards to see if the issue is in the sim card you've been using. If not get them to try it.
Click to expand...
Click to collapse
The APN update did not appear to have any effect.
I'll go back to the AT&T store to verify the sim card as soon as I can.
bogen24 said:
The APN update did not appear to have any effect.
I'll go back to the AT&T store to verify the sim card as soon as I can.
Click to expand...
Click to collapse
OK - Thanks.
If your IEMI is not registered on their network (likely, as you didn't buy the phone from them), see if they will register it. May require that you buy a new LTE capable SIM card from them.
You may want to check out the first session in this link as well: https://recomhub.com/blog/fix-signal-problem-in-lg-g4/
bogen24 said:
The results I got from the Advanced Signal Status app:
Samsung S2 - all entries showed n/a
LG G4 - Under GSM(2G/3G), RSSI was usually at -111 (5%), Signal strength was 1 db (3%)
Click to expand...
Click to collapse
That is a very weak signal.
Here's the catch
Both phones should have displayed the signal strength
So you are using 2 different network bands on the phone
It's either your sim, or select another band on your LG G4
2G/3G that your phone is currently running on is an older network, and since your Samsung is not registered on that network you have selected wrong band on your LG G4 or your sim card is not compatible to operate on the network you want to be on
bogen24 said:
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
Click to expand...
Click to collapse
I have several ideas for the reason of your problem. First of all, is everything ok with your SIM-card? Wasn't it damaged when you installed it in the new phone? Also your type of card can be not suitable for this certain phone model, unfortunately that happens sometimes
I'm really surprised that the customer service wasn't really helpful in your case, as I know they should check such cases personally in special centers and fix the tech problems. I recommend you to call them again and ask about this
And nice 4G connection demands a constant good signal. It's a rather common problem for the phones but not because of the bad networks but your current location, there are many places where this signal is very weak I had such problem in my house, I ended with buying a signal booster https://www.myamplifiers.com/4g-lte-booster/ which in my case was really helpful. However I suppose that your main problem isn't the signal but your phone, I think that you really need to check it in a special service center because all these problems mean nothing good for your device, especially the new one
I am merely speculating but depending on how old your last sim card is, it could just be as simple as getting (here in Canada they're like $5-$10) a new up to date one. It could also be an issue with the phone antenna itself?
Network mostly recovered
Just install advanced task manager from play store and set it to kill task every 15 min or so. Network issue will be gone. This is what worked for me. Thanks.
Bijoy414 said:
Just install advanced task manager from play store and set it to kill task every 15 min or so. Network issue will be gone. This is what worked for me. Thanks.
Click to expand...
Click to collapse
Could you tell me which task you have to stop. I have Task manager Show System Tasks selected and not sure which task is that?
Thank you
Greg
bogen24 said:
I am having an issue with a phone I recently bought on eBay to replace my wife’s phone – a Samsung S3. After researching, I selected one that appeared to be compatible to our carriers’ network – AT&T. It’s a new factory unlocked LG G4 model US991 running Android 6.0 that arrived in a sealed LG box. I moved the sim card from the old phone to the new one, but I initially couldn’t get it to connect to our network. A call to AT&T customer service didn’t provide much help although they had me check the usual things when transferring a sim to a new phone. They advised to go to my AT&T store for help in getting it to connect. They were also unsuccessful after checking and verifying several things (not really sure what). They concluded that the phone must not really be unlocked as it was advertised.
Frustrated with that, I decided to try contacting the eBay seller about the issue and was happy to get a fairly quick reply, telling me to change the following network settings:
Select Mobile networks
Network mode – GSM/UMTS
GSM/UMTS settings
Network submode – Legacy 3GPP multi
Network operators – after choosing Search – found AT&T, RAT:WCDMA
And it worked - voice and texting both functioning well – and most importantly my wife was now happy. But it didn’t take long to realize the reception wasn’t nearly as good as my old Samsung S2 on the same network. We were in a rural location recently and where my phone was showing a decent signal, the G4 barely showed any and sometimes none. I also noticed that no matter where we were located, there was never an indication of a 4G connection in the home screen icons. So I then tried changing the network connections to the following that resulted in the 4G icon displaying but unfortunately voice and text stopped working completely (got an error message – no SIM card or SIM card error):
Network mode – LTE/CDMA
I also set the APN to NXTGENPHONE and its' settings according to the AT&T website
I’m hoping there’s something I can change to improve the connectivity/reception on this phone since my wife really likes everything else about it. I would appreciate any help/advice you could give.
Thanks
Click to expand...
Click to collapse
Hey... I had this similar problem. I bought an Iphone 9 and and I had many problems with my signal. In many times, my cell phone showed "1 bar" of 4G, so I couldn't do almost anything. Fortunately, a friend told my about an signal booster and now my signal problems are done. I bought it in a website named amplificadordesenal.es and it's been really GREAT!! it cost a little but it was the better solution.
Hope this can help you
I unlocked my VZW g6 play by entering code in settings section to unlock phone (did not insert AT&T sim and wait for code request). It said code accepted but when I put in my AT&T sim I can't connect to their LTE network. It reads the sim, switches to global (gsm), and my network says AT&T with the proper phone number for that sim... But no 4g. I tried inputting the APN settings I found on several sites.. No luck. Same when I copied the APN settings from another AT&T prepaid phone I had available. No go. I called and asked for the APN settings from AT&T and they said I need to change the IMEI number on my sim to that of my g6. They said they did that for me. After power cycling the phone as instructed I still have no data service. Anybody have an idea what settings I need to use in order to use my AT&T sim? Or is that even my problem?