Develop Bugs

[Q] desire turns off when camera flash used

Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.

some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.

Sounds like a hardware fault to me. I'd return it for repair asap.

That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?

Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...

Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.

Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.

Facing the same issue.
How was yours resolved and what was the problem according to htc?

depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
Click to expand...
Click to collapse
I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again

Desire HD just vibrates 7 times - please help

Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.

craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse

Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.

Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.

Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...

Without screenshot is more difficult solve :-(

gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.

Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..

I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...

Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.

online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.

craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?

Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?

Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.

gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?

Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.

[Q] Phone looses date&time

Hope I can get some help with this annoying issue.
Phone looses date&time after the battery is plugged out. Also the automatic date&time settings don't work. Each time I take out the battery the phone resets to a very early date like 1980 or something like that.
I guess this is a hardware issue but how can I fix this?
Thanks for all the replies.

MiLoKa said:
Hope I can get some help with this annoying issue.
Phone looses date&time after the battery is plugged out. Also the automatic date&time settings don't work. Each time I take out the battery the phone resets to a very early date like 1980 or something like that.
I guess this is a hardware issue but how can I fix this?
Thanks for all the replies.
Click to expand...
Click to collapse
May be the reception is not good in you area.
Also do you have the automatic restore switched on?

I don't think it is about weak reception as I have a similar wildfire s and that one with the same simcard gets automatic date&time settings. And also that one does not loose the date&time when the battery is plugged out.

MiLoKa said:
I don't think it is about weak reception as I have a similar wildfire s and that one with the same simcard gets automatic date&time settings. And also that one does not loose the date&time when the battery is plugged out.
Click to expand...
Click to collapse
How about trying to Factory Reset the WFS that has the problem and setting it up from scratch.
Just an idea.

I also tried that and have reinstalled the whole stock rom. I mean a RUU from the scratch. But no luck.
Is it possible that having a different CID than the stock rom can cause a problem. Or is there anyone like me who changed the stock rom and has a different CID than his software. I used a goldcard to change the stock rom. The phone has originally HTC__044 but I have installed the europe RUU.

MiLoKa said:
I also tried that and have reinstalled the whole stock rom. I mean a RUU from the scratch. But no luck.
Is it possible that having a different CID than the stock rom can cause a problem. Or is there anyone like me who changed the stock rom and has a different CID than his software. I used a goldcard to change the stock rom. The phone has originally HTC__044 but I have installed the europe RUU.
Click to expand...
Click to collapse
Sorry I don't know about CID's.
I'm having my own issues at the moment trying to create a Goldcard. Seems impossible for me. Nothing works, no matter what method I try.
Anyway, do you have the same ROM on both phones?
If so, then they should both work the same no matter what.
However, if you have a Custom ROM on one maybe there is something the phone simply does not like and therefore cannot continue to keep the Date&Time settings.

The other phone is HTC__Y13 which is already a europe version. Anyway I will try to download an Asia RUU version and see if it fixes it.
For you the easiest way to make a goldcard is goldcard tool which worked fine for me.
http://android.modaco.com/topic/308798-pc-application-goldcardtool/

I finally found the problem. After a desperate trial of several softwares I decided to open up the phone.
The tapes over the connectors and a small battery were missing So I patched this by getting some tape over it and now it seems to work fine. Apparently it was somehow short-circuited by touching the back cover of the phone and probably some other parts as well.
Awkward how can HTC forget to place tape. I bought this phone from the internet so I had no warranty to bother myself as it takes ages to send and receive back. but I am also %100 sure it is not a refurbished phone as it is a trusty reseller I bought several times mobile phones. I already complained to the place I bought but anyway I am happy that the problem is resolved

MiLoKa said:
I finally found the problem. After a desperate trial of several softwares I decided to open up the phone.
The tapes over the connectors and a small battery were missing So I patched this by getting some tape over it and now it seems to work fine. Apparently it was somehow short-circuited by touching the back cover of the phone and probably some other parts as well.
Awkward how can HTC forget to place tape. I bought this phone from the internet so I had no warranty to bother myself as it takes ages to send and receive back. but I am also %100 sure it is not a refurbished phone as it is a trusty reseller I bought several times mobile phones. I already complained to the place I bought but anyway I am happy that the problem is resolved
Click to expand...
Click to collapse
I got mine brand new from O2 and still get this problem so its probably just HTC cutting corners, for a change. Pics of repair please so I can try and sort mine out.

greavous420 said:
I got mine brand new from O2 and still get this problem so its probably just HTC cutting corners, for a change. Pics of repair please so I can try and sort mine out.
Click to expand...
Click to collapse
Unfortunately I have already put my phone together, but if you watch the video below, go to minute 2:00 of the video and play. There you can see which connectors I mean. Or just watch any disassembly video on youtube to see what I mean.
I put a long tape covering the two connectors and the battery.

[Q] Touch Screen Problem after replacing- how to recalibrate?

Hi Guys,
I have recently cracked my HTC WFS touch screen and got it replaced from a local retailer. After replacing , the screen's top most part is not responding properly. I mean, If i try to power on the WI-Fi using the notification drawer , it is selecting something else (may be a message that is kept unread in the notification drawer). The guy who repaired it told me that it is not a hardware issue but a software issue. He told me that recalibrating will fix this. For this purpose, I have flashed a ROM (Wild child 3 - thinking this is almost same as the stock ROM) and still i have that issue. Please help me on how can i recalibrate the display and thus solve the issue mentioned above.
Thanks
I have seen this thread and sadly nobody answered it. Hence adding a new thread with more info.

Send it back, it's definitely a hardware issue.

http://forum.xda-developers.com/showthread.php?t=1436314
Check this tutorial out. Worth a try. It sorted my touchscreen problem.

gort2000 said:
http://forum.xda-developers.com/showthread.php?t=1436314
Check this tutorial out. Worth a try. It sorted my touchscreen problem.
Click to expand...
Click to collapse
OP got his phone back from a reseller that won't do complete work.
Solution is to send it back to reseller.

omnomnomkimiiee said:
OP got his phone back from a reseller that won't do complete work.
Solution is to send it back to reseller.
Click to expand...
Click to collapse
Thanks a lot for the response guys
Hi @omnomnomkimiiee, The seller himself told me that this ain't a hardware problem and I have to calibrate this again for this to work . But i don't think that this is a calibration issue, since all other parts of the touch screen is working fine. Only a particular part is not working. So, i guess this could be a hardware issue. Please correct me if I am wrong and Thanks a lot for the response friends

rishr4 said:
Thanks a lot for the response guys
Hi @omnomnomkimiiee, The seller himself told me that this ain't a hardware problem and I have to calibrate this again for this to work . But i don't think that this is a calibration issue, since all other parts of the touch screen is working fine. Only a particular part is not working. So, i guess this could be a hardware issue. Please correct me if I am wrong and Thanks a lot for the response friends
Click to expand...
Click to collapse
You should most definitely have him take it back. You trusted him with it to replace a broken screen, and he returned it with a broken digitizer.

Nexus 5x screen not working. Display changed ,same issue

Hi All,
This is my nexus 5x. Phone is working. But nothing on display. I have replaced a working display as well ,same issue. Anyone to help me?

Hi, I have the same issue, did u find any fix?

Alizpk said:
Hi, I have the same issue, did u find any fix?
Click to expand...
Click to collapse
not yet brother. I'm really disappointed with this issue Is this happened to you after update to Android O? What did you try?

I don't know the fix for this. I just kept my phone is my drawer for a few months and when I took it out, it was fixed.
Although I did note 1 thing - The display had started to show white noise as soon as it became hot. I had to keep it on a cold plate to make it normal again. The only thing I can recommend is putting it in fridge or something and then turning it on. Listen to me at your own risk. I ain't no mobile fixer, but just a random guy.

AngelousJi said:
The only thing I can recommend is putting it in fridge or something
Click to expand...
Click to collapse
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.

shhnedo said:
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
Click to expand...
Click to collapse
This certain advice is being given everywhere. (Even I'm a bit skeptical on this). On that repair thing- I literally asked every single repair guy in my local city and not a single one could fix it. This nexus had just become my tinkering toy so I had nothing to lose. If anyone still has the value for it, please take it to your repair guy.

I think this is the same issue that I have. I talked to Larry from India at Google. He had the same issue with his phone and LG was fixing the issue for his phone. He said it was a connector from the board to the screen.
So he hooked me up with LG. I talked to Holly and she sent me an label and repair under warr. They extended their normal warranty. LG previously fixed the bootloader issue by replacing the motherboard, so this issue may have been caused when they fixed the phone. May want to try contacting LG, see if it helps.

Hi, i have the same issue on my Nexus 5x. did you find any solution?
This is the second time happened to my Nexus 5X. but it fixed with no reason after about 3-4 days i put into drawer.
then this happen again since last night.
Did you try to clear the delvik cache or something via recovery mode?
sorry for bad english

This is the bootloop of death. Check on the forum for further informations