Develop Bugs

[Q] Dark Blue Vertical Line of Pixels - Not Covered with TEP?

I have had my EVO since August and had the screen replaced twice for dust under the digitizer this Fall. Latest screen (003 Nova) has developed a blue vertical line about an inch from the right edge of the screen. This 1 pixel wide vertical line is a dark blue color regardless of the surrounding background. Seems like it is more/less noticeable depending on the temperature of the phone but has not shown any signs of going away for about a month now.
Took the phone into a Sprint store and they said it is deemed cosmetic and thus not covered for replacement under TEP, regardless of whether or not it is a hardware issue since it does not impair the functionality of the device. Phone has not been dropped and is in otherwise immaculate condition.
Anyone have similar experiences and/or possible solutions? Thanks.

That's not cosmetic, it's a defect. I would replace it in my store.
Sent from my HTC Evo 4G on the Now Network.

Well I guess this means I should try another store when I get a chance.
Hopefully another store views it correctly as a hardware defect. It's pretty annoying to look at the line every day.

drivendaily said:
Well I guess this means I should try another store when I get a chance.
Hopefully another store views it correctly as a hardware defect. It's pretty annoying to look at the line every day.
Click to expand...
Click to collapse
No it means you make your life easy and contact sprint corporate by phone, explain, have them make an eticket and go to your store and get r done

drivendaily said:
I have had my EVO since August and had the screen replaced twice for dust under the digitizer this Fall. Latest screen (003 Nova) has developed a blue vertical line about an inch from the right edge of the screen. This 1 pixel wide vertical line is a dark blue color regardless of the surrounding background. Seems like it is more/less noticeable depending on the temperature of the phone but has not shown any signs of going away for about a month now.
Took the phone into a Sprint store and they said it is deemed cosmetic and thus not covered for replacement under TEP, regardless of whether or not it is a hardware issue since it does not impair the functionality of the device. Phone has not been dropped and is in otherwise immaculate condition.
Anyone have similar experiences and/or possible solutions? Thanks.
Click to expand...
Click to collapse
That is absolutely ridiculous. I would replace it in my service center. I would call customer service and let them know exactly what that service center told you. If you did not physically damage the phone, and there is no water damage, then the phone should function EXACTLY as it did the day you bought it.

Build quality of Galaxy Nexus [Also of Samsung]

I recently purchased Galaxy Nexus.
My phone has several hardware and software problem. The battery door is loose on the top right (very annoying when hold the phone); Camera lens placed too much to the edge. And the phone reboot itself sometimes. [I contacted Google and they're sending me replacement phone]
So I wonder anyone got the same problems like me.
I had bad experience with Samsung products before, and I decided to give it a try , but it didn't seem to change.

Nhan Lam said:
I recently purchased Galaxy Nexus.
My phone has several hardware and software problem. The battery door is loose on the top right (very annoying when hold the phone); Camera lens placed too much to the edge. And the phone reboot itself sometimes. [I contacted Google and they're sending me replacement phone]
So I wonder anyone got the same problems like me.
I had bad experience with Samsung products before, and I decided to give it a try , but it didn't seem to change.
Click to expand...
Click to collapse
Never heard of the battery door being messed up like that, however...the battery door is unlike any other battery door I've had on my several other android devices. The GNex is unique and kinda cumbersome to take on and put back on, so be careful regardless with your new one.
The Camera lens is the same "on the edge" as my HTC EVO was, so that's not the idiocy of Samsung....but rather many manufacturers. Try a cover, even if it's a very thin one, it could provide the protection you are looking for.
Rebooting is common place (fairly) among the GNex and other android devices. I've even seen soft reboots happen with the iPhone, so it's not just Android. I have taken care of reboots by flashing a good ROM, and I've seen other who've had this issue flash stable ROMS and their reboot issue was resolved. Until Google puts out a reboot proof version of ICS, there is nothing you can do about it.
Good luck

I had a few reboots when I was on stock 4.0.1, but since updating to 4.0.4 I never had issues. I haven't even had any that I can remember recently on roms that I've flashed, surprisingly... maybe you should try a stable rom?
The hardware issues are just defects though. Your replacement should be fine but just take care of the battery door and get a case which surrounds the camera a little so that when you place your phone down it wont get scratched or damaged.

The latest cm9 nighties with the kernel they provide, has been solid for me.
Sent from my Galaxy Nexus using Tapatalk 2

If you understand the economics behind manufacturing, then you'll understand why manufacturing defects exist. Its not worth the cost to ensure 100% build quality and no defects on all products, compared to accepting some cost involved with refunding or sending a new item out to the small percentage of people who have defects. Also taken into account are the number of people who dont return their devices even when they have a defect (either dont realise, or dont care, or cant be bothered).
Reboots are most likely a cause of a specific combination of 3rd party apps. Any inherent instabilities in an official release usually get patched up pretty quickly.

I have had 2 brand new units and 5 "certified like" new replacements from Verizon. All have either sporadically dropped all signal when connected to the 4G network, or had varying degrees of purple screen issues. Replacement #6 is on its way...

I have had mine for a little over a month and have had absolutely no problems other than a misbehaving app. I guess I should count myself among the lucky.

No reboots here. Except for aggreasive undervolts trying to find threshold. But that was a long time ago. Absolutely no reboots since then.
...

Shamesung
That's why we call it Shamesung in Hong Kong.
Bad quality check,
Bad customer after sales services,
Receiving no OTA update at all (unless you flash the Google stock rom)
If it isn't a Nexus, I won't give a damn to Shamesung.

I'm pretty happy with my Nexus haven't had any problems yet beyond a few common screen "abnormalities" which I only ever noticed in very unrealistic (as far as my usage goes) conditions.

For me casing build quality is good. I have two nexus' one titanium grey and one white. Both have very different screen colours and touch sensitivity. The titanium grey one after minor tweaking with Franco App colour is 95%. The white one had a very bad yellow tinge throughout the screen and Samsung replaced it, upon return the new screen had a pink tinge all over the centre. Called Samsung and gave them a piece of my mind for not checking before sending it back and they replaced me with a brand new set, now this one had better colour but had a lighter tinge of black.
With all the hassle involved with 2 replacements, I couldn't be bothered changing after that and just used Franco app to correct as much as I could in fear of getting an even more inferior screen should i have returned it.
I previously also owned a Galaxy Note as well cos my girl broke the screen had to get it replaced. The new screen was way more vibrant with better accuracy.
End of the day although there has been a huge rave over Amoled. I think Samsung is getting sloppy with their screens.
Sent from my Galaxy Nexus using xda premium

Warranty Experience

New poster here and searched the threads but didn't find much relevant. Interested in knowing about anyone's experience with Samsung for the Galaxy Nexus GSM (Play Store). Mine has been horrid. My mic and ear speaker seemed to stop working. After searching found out the phone thought a headset was connected at all times. Seems like a common problem. Used an app to bypass but its annoying to turn it on and off so did a warranty return.
Sent it in the original box. When Samsung received it they said in the notes that it wasn't properly packaged. They also marked the screen and camera lens were damaged due to scratch. I knew about that. Simple keys in pocket issue but not worried about that. Normal wear and tear and my fault. Scratches are minor noticeable but zero problem.
A few days later I receive an email that they are now going to charge me about 200 to repair including the LCD. Said that the LCD had water damage. Its never been near water nor did I report or have a problem with the LCD. Called and got what I thought was their offshore support (which I had no issue with). When I said I did not feel a charge of 200 was appropriate and questioned the water damage they transferred me to the US to escalate. I had to call back a second time because the first was outside of central time hours.
Here then support rep was inflexible and almost rude. Said that they discovered water damage on the LCD. When I said the phone has never been near water, the screen worked fine, and in reported it for a microphone jack issue he said it didn't matter. They could tell it was water damaged from the type of damage (no idea how they could include this) and that Samsungs policy was they could only fix all or none. So it was $200 to fix a non broken LCD and presumably my actual problem (the headphone jack) or nothing. I said forget it, return it, and I would escalate it later. Got it back the following week. My box was gone... just returned it in the air filled packaging ,material.
Further the phone is now worse. They didn't put the screen back on well and little red tags stick out the front. Its uneven. And I found the proximity sensor is no longer working. And it doesn't always seem to charge. Has become nearly useless.
Going to call back on Monday and see what they say. Followed by a written letter then if that doesn't work may pursue legal options.
There is no visible water indicator. Nor did it ever get near water.
Thoughts? Anybody have similar stories with their galaxy nexus. Going to make me think twice about buying a phone through the play store. Already had problems with the nexus 7 but at least Google handles the returns themselves for the first 14 days.
Dave

just have them fix it and then dispute any charges. much easier that way I would think.

Maybe not the same device but here goes.
I'm in UK . My galaxy tab 10.1 had a dust particle right in the middle of the screen. To be honest it didn't look like dust but something like white/cream gel type dot. Rang Samsung they said to send it and will check it out. Next day (less than 14hrs) got a plastic bag with bubble wrap and instructions what to do.
It said DO NOT SEND CHARGERS , MEMORY CARD OR ORIGINAL PACKAGING. Although bubble wrap was bit to short I've "wrapped it" in a piece of cardboard box.
Week later device has been repaired and sent back to me (need to go to post office on Monday to collect it tho.)
Now second device was my girlfriends galaxy s 2. De ice has a problem with USB port. And it impossible to switch it off as seconds later it powers on again by itself.
Rang Samsung. Guy was great had my details from previous device just asked me to confirm it. Also we can't find right proof of purchase. Asked him if we can send copy of the phone contract that states when device was bought. Now here is the best answer I've heard in my life.
" if you can,send it. If you don't have anything it doesn't matter we'll still fix it for you.". w00t.
That call was made at 5pm Friday (post office collects last letters and packages etc at 5.30pm). Saturday 8am got an envelope . And also in the manual it states; do not send original packaging although please send the charger.
Outcome of that one will be unknown as need to send it on Monday.
So getting your phone without a box is probably your fault. Secondly I would ring them and tell them that you only wanted to fix the speaker and whatever else and jot the screen as in your opinion it works perfectly fine so its unnecessary repair job and additional cost to you. Check some consumer laws if they can do that as well just to have some background in the fight
Sent from my Galaxy Nexus using xda premium

Isn't the warranty for the play store nexus US-only? At least that's what I heard.
For all it's worth, I had very good experience with the Samsung service center here in Singapore with two locally purchased sets.

Update
Thanks to those who replied. The missing box was the least of my issues...they asked that I send it in suitable packaging. I thought the original box would do. My real concerns are that they wouldn't fix my reported problem due to the alleged water damage to the working (and completely unrelated part), and further left me with a phone in worse shape (proximity sensor now non-functioning and the little red tabs from the non-properly sealed screen). I called today spoke to two people at the Samsung service center. Both listened, took notes into the system. Apparently because my original ticket was "cancelled" they lost most of the record of it. They suggested I contact an email for the "Office of the President" (providing the email). At least they were understanding and said that I had options. It was night and day compared to the original support rep that my issue was escalated to.
Will update again when I hear back from the Office of the President.
And yes, this was a Play Store Galaxy Nexus, so it does have a Samsung USA warranty.

Office of the president? - lol!
They should certainly make it right to you. And don't believe that crap that they lost history of the original ticket. That is just some BS. If you don't hear from them soon call again and escalate to the manager and threaten to escalate even further. Remember that saying about squeaky wheel and good luck.
Sent from my Galaxy Nexus using xda premium

Quick update... I heard back from the "Office of the President" the morning hour I sent the email with the detailed background and request to fix the problems caused by the "cancelled repair" along with the original problem that I attempted to have fixed (headphone sensor). Said while they don't usually cover moisture damage they agreed to fix. Had a shipping label and all in less than 12 hours from my email. Got the phone back today...as good as new. They even fixed the scratched screen (which I wasn't expecting at all). In the end a happy customer and will buy Samsung again. Probably the situation worsened by the one bad apple support rep that refused to do anything but cancel my repair or take my repair without giving me an escalation route.
So if anyone experiences anything similar simply ask to escalate. They'll give you email for the office of the president where you can make your case.

[Q] Warranty Experiences with minor damage

I recently purchased a used Note 2 from a friend of mine. I checked and everything works great except for the headphone port. I tried different sets of headphones and a factory reset and got exactly no sound whatsoever. As the phone is still under warranty he offered to get a replacement from AT&T. The only catch is a 1/4" crack in the top left corner of the gorilla glass, the screen is fine. He's claimed to have never dropped it but now I'm worried. I know the official disclaimer is that *any* breaks may invalidate the warranty, but does anyone know how strict AT&T in this regard? I'd like to hear from anyone who's had experience returning a defective phone with (relatively) minor damage.

No experience with returns but you said top left hand corner. So this would be under/close to the speaker port? I would think it would be rejected due to physical damage because of the proximity of the crack to the port indicating it was dropped.
But, it never hurts to try. You might get a rep who will help you but you might also get billed , at a later date, for it once it gets to wherever they ship returns.
Sent from the Millennium Falcon somewhere on the Kessel Run

I was thinking the same thing, the port is close to where it's cracked. I guess all I can do is wait and find out I've not been able to find out what AT&T charges for an out of warranty replacement. Am I in the $100-200 range or $500-700? Egads
Sent from my SAMSUNG-SGH-I317

Question Z Fold 3 two issues that I have noticed

Hello Z Fold 3 users,
so I have been playing around with my Fold 3 for a month now and I have noticed two things that are really bothering me:
1) Inner crease bump and strange clicking noise when pressing on it - when touching the inner display crease like 1/3 way up from the bottom there is a visible bump in the inner screen. When I touch it it goes down under the pressure and giving the strange clicking noise like the part of the screen is not properly mounted. Anyone experiencing the same issue ?
2) Recently (like one or 2 days ago) I have noticed that when I am using the inner screen sometimes I have black screen appears for like half of the second and then goes back to normal. I am now trying to replicate the issue on the outer screen just for testing purposes but I think something is wrong with my inner screen. Anyone experiencing the same issue ?

I've had mine for about a month now, and i've noticed the inner crease has become a lot more pronounced. It was hardly there at first but now its really noticeable. I'm still happy with the device though.

I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free

@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..

letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
Click to expand...
Click to collapse
Sounds like a hardware issue if you've already updated software to the latest. Reset the phone, capture video of it while doing it as well as showing it was freshly reset so they don't tell you to reset it to fix the issue, then show them the video. They'll either give you another one or replace the main board on the same day. Since you said it's random, have a camera set up ready to record any time you use the phone like on a desk.
Majority of fold 3 haven't had issues. We're just unlucky. I bought my fold 3 512gb lke new on fb for $950 then got a free warranty repair so can't complain. What I don't like is their reps deciding if phone will be covered under warranty. Lots of people are given a hard time and multiple visits and workarounds to get that free repair or replacement

letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
Click to expand...
Click to collapse
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.

Sugaaa said:
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Click to expand...
Click to collapse
Good call, but they'll know you are a care+ customer from the serial no, Shirley?

Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Click to expand...
Click to collapse
I think so too. I got a good deal at au$1,300 for the 512 GB model, (us$967, but includes 10% sales tax, so really about us$880) basically half price by trading in my Z Flip. I bought the ZF for au$1, 000 last year, got $1,300 trade-in!
I also got 2 years of care+ at half price. I'm happy to go naked with the confidence that I can get up to two replacements for any reason
Edit: oh yes, a local Aussie retailer was giving away a Samsung tv and ear pods with the Z Flip 3 too. It is definitely overpriced to allow deals that con you into thinking you're getting a bargain. Still happy though!

Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.
Click to expand...
Click to collapse
Not the case, as mine was $1,800. I did get the $200 Samsung credit from their app, but wasn't even told about it until I contacted Samsung chat about a different freebie listed on the site that the QR Code in the phone box goes to. I bought mine from Sprint so I could pay in installments.

I have a Samsung Galaxy Fold 3 256GB which is less than 4 months old. All of a sudden there is a thick black line anytime I unfold the device on the main screen. The right side of the main screen is also completely unresponsive to touch. The black line is as thick as the fold and does not go away. Main display was completely damaged automatically.
This appears to be a very clear flaw in the device as I've read many other posts regarding the same exact issue. Why is Samsung not taking responsibility for this flaw?