NETFLIX crashing on Fire Stcik - Fire TV Q&A, Help & Troubleshooting

Hi all,
Is anyone else unable to open any videos from netflix? It keeps crashign to the main screen as soon as video buffers to 99%
ive tried
uninstall/reinstall
clear cache and data and re sign in
reset to factory default of fire stick
DNS to googles 8.8.8.8/8.8.4.4
calle netflix
called amazon
no one knows the answer. clearly there should be a solve easier then replacing the device??
any help greatly appriciated.
thanks

Do you have a video on pause in the background in Kodi?

No I don't even have Kodi installed.
I have narrowed to problem down to the netflix app.
Been playing YouTube for a while now without any issues at all.

No one else has experienced Netflix crashing on video load?

Any devs here?
I am pretty certain the problem is due to bad coding in the netflix app, since some nexus TV users were having this issue also.
I want to side load play store version of Netflix apk on to this thing. Are they the same app? Is this even possible and will the android play store version of Netflix run on FireOS?
Thanks

Can a mod move this to help and trouble shooting please? I just realized I posted in the wrong forum.
Thanks

dk00 said:
Hi all,
Is anyone else unable to open any videos from netflix? It keeps crashign to the main screen as soon as video buffers to 99%
ive tried
uninstall/reinstall
clear cache and data and re sign in
reset to factory default of fire stick
DNS to googles 8.8.8.8/8.8.4.4
calle netflix
called amazon
no one knows the answer. clearly there should be a solve easier then replacing the device??
any help greatly appriciated.
thanks
Click to expand...
Click to collapse
Try clearing the cache in Amazon Instant Video app. Then Clear its data, don't worry you don't have to sign back in. Then clear cache in instant video app again. restart stick. Let us know if it helps

stanggman75 said:
Try clearing the cache in Amazon Instant Video app. Then Clear its data, don't worry you don't have to sign back in. Then clear cache in instant video app again. restart stick. Let us know if it helps
Click to expand...
Click to collapse
doesnt help mate.
can i install the phone version of netflix APK on the firestick? will it have issue of screen size differences?

I have found that if I use the netflix mobile app on a phone to find a video, and then "cast" it to the fire stick, it plays every single time with no problems. Video after video no issues. I can even exit app on phone and it keeps playing in the stick.
You may want to try this with the YouTube app also because it offers the cast functionality as well.
Based on this I know for sure it is not ISP related or hardware related. It is improperly coded app that was not properly tested before it was released.

behold the solution folks
http://www.amazon.com/Netflix-crash...YE3V&cdMsgNo=11&cdSort=oldest#Mx2EU71P9AVYE3V
Joseph L said:
Posted on Jul 2, 2015 1:02:36 PM PDT
Joseph L. says:
If you're having problems with Netflix loading to 99% and then crashing: Log on to your Netflix account via web browser on your computer, go to "your account" which is the settings page, and click test participation and toggle it off. That will make Netflix stop trying to play the Sense 8 ad that is causing this issue.
Click to expand...
Click to collapse

dk00 said:
behold the solution folks
http://www.amazon.com/Netflix-crash...YE3V&cdMsgNo=11&cdSort=oldest#Mx2EU71P9AVYE3V
Click to expand...
Click to collapse
Wow! You were determined to find a solution and you did! Thanks! Netflix wasn't crashing for me but I was having the same problem above where it loaded to 99%. I haven't been able to test for results yet. Shouldn't take long. This annoying glitch popped up about 3 times daily...

Related

HBO GO Help! (Pic)

Hey everyone, so my Galaxy S3 works great except that the HBO GO app for some reason has sporadic static lines running through the video. I don't notice this in any other video app including WatchESPN or YouTube. I've deleted the app and reinstalled it and even tried installing an older version and nothing has gotten rid of it. I have a second Galaxy S3 that my work is letting me borrow for testing and it has no such problems.
This is really getting me frustrated and was hoping that someone could offer some advice. I'm not rooted so I'd like to avoid wiping the device but didn't know if any other apps conflict with HBO GO that I should be aware of. Attached is a pic of the screen and you'll see the static lines I'm talking about outlined in red. Any help is greatly appreciated.
Do you have cinemax? If so try to see if it does it with that app, too.
stevessvt said:
Do you have cinemax? If so try to see if it does it with that app, too.
Click to expand...
Click to collapse
Unfortunately I don't have Cinemax. Anyone have any ideas?
taino211 said:
Hey everyone, so my Galaxy S3 works great except that the HBO GO app for some reason has sporadic static lines running through the video. I don't notice this in any other video app including WatchESPN or YouTube. I've deleted the app and reinstalled it and even tried installing an older version and nothing has gotten rid of it. I have a second Galaxy S3 that my work is letting me borrow for testing and it has no such problems.
This is really getting me frustrated and was hoping that someone could offer some advice. I'm not rooted so I'd like to avoid wiping the device but didn't know if any other apps conflict with HBO GO that I should be aware of. Attached is a pic of the screen and you'll see the static lines I'm talking about outlined in red. Any help is greatly appreciated.
Click to expand...
Click to collapse
So I ended up just going to the T-Mobile store and swapping out the handset since I was within my 14 days. The new one has no issues with HBO GO or any other video. No idea what would have caused it but was just hoping someone else had seen the issue with the video before.
Thanks everyone.

[Q] Help Youtube "Connection to server lost"

when i wanna play youtube always get "connection to server lost, touch to retry", i'm in sprint stock rom with mobile package data active, for internet is no problem, on wifi can play, when i tethering my phone as modem and i connect to my computer for play youtube is ok. it just cant play only in a phone.
somebody can help thanks.
Did you try clearing data and cache in apps? Or even uninstall and reinstall the app itself
sent from my GS3
Usually I just exit the app, hold the home button and clear all recent apps and then it works again.
-------------------------
Sprint Galaxy S3
Need Help? PM
Hit the "Thanks" button if I helped you!
Easy fast simple solution when this occurs and usually after an update. Just uninstall the app completely and then go back to google play store and redownload the app.
Have a great day!
I have been tried all the way ( clear, uninstall update etc) but still error... I tried to install other program 'tubemate' still cant connect /play the video, but when i download the video first and play later is no problem..
Maybe something wrong with my data package on my carrier??? Hmmm..
Thanks for all advise...
Sent from my SPH-L710 using xda app-developers app
rickylims said:
I have been tried all the way ( clear, uninstall update etc) but still error... I tried to install other program 'tubemate' still cant connect /play the video, but when i download the video first and play later is no problem..
Maybe something wrong with my data package on my carrier??? Hmmm..
Thanks for all advise...
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Im getting the same thing on my tablets now (nexus 7 and 10). Uninstalling updates solves the issue, but then again I want the new sweet app... Any solution for this?
mrotenlu said:
Im getting the same thing on my tablets now (nexus 7 and 10). Uninstalling updates solves the issue, but then again I want the new sweet app... Any solution for this?
Click to expand...
Click to collapse
Remove (uninstall) the app completely, go back to play store and get the new updated app again fresh install.
Have a great day!
edfunkycold said:
Remove (uninstall) the app completely, go back to play store and get the new updated app again fresh install.
Have a great day!
Click to expand...
Click to collapse
i did this also, but i get again the same error... what the $%#& is up with youtube !??
MuWu said:
i did this also, but i get again the same error... what the $%#& is up with youtube !??
Click to expand...
Click to collapse
Same issue here. Reinstalling doesn't fix it.
Edit: But disabling Adblock Plus does fix it.
mrotenlu said:
Edit: But disabling Adblock Plus does fix it.
Click to expand...
Click to collapse
Ty, I've been hunting for a solution for some time now, and I didn't think of something like that.... It is true, when I disabled AdBlock Plus, I didn't see the error again.
Guess I either need a replacement for Adblock Plus, or something in it's settings to change?? hmmmm.
Again though, thanks again!!!!
:good::good::good::good::good::laugh:
wow thanks for this. It's been driving me insane. I removed Adblock Plus and it worked. So I installed AdAway and rebooted. Seems to still work fine also. So try that ad blocking app out. So far so good.
Solved ! ( apparently not related to AdBlockPlus)
To make a long story short, I don't have AdBlockPlus but i DO have DroidWall installed.
just forgot I had to allow "MediaServer" to access the internet (as well as YouTube of course) - problem solved.
This has been happening to me. I fixed it by going to manage apps. YouTube, Delete cache, delete data, uninstall updates and I clicked the turn off button. Ran cleanmaster app and removed junk files. Then I rebooted and turned youtube back on and now videos will play. I'm on the Galaxy S4 stock.
Hopefully this helps someone
By the way Facebook wouldn't play any videos it would say "can't play video" and now Facebook is playing the same videos that it couldn't before.
firelogic said:
To make a long story short, I don't have AdBlockPlus but i DO have DroidWall installed.
just forgot I had to allow "MediaServer" to access the internet (as well as YouTube of course) - problem solved.
Click to expand...
Click to collapse
:good:
Thanks that did it for me as well. Have been searching on the internet but no real solution for people with a firewall or a privacy app (pdroid/xprivacy etc). But this made it work on my S4.
Thanks! :laugh:
Hi i have the same issue
first i dont have adblock or droidwall but still the problem persist, and only on my wifi connection, even on browser the m.youtube wont work, i tried everthing ,clear cache and data,restart,pull the battery,change rom,update the app,restart,google,seek help, i gave up, please help me it has something to do with proxy thing but, i dont have a proxy setting on my settings im using gingerbread 2.3.6, i also tried apps like proxydroid and all of its kind, still doesnt fix my problem, im so frustrated with this thing. I cant watch youtube videos anymore please help to fix this, i just saw this "All you need to do is ensure that Proxy settings is set as None and not Manual. That’s all, my best bet is that you will now be able to play the videos in the YouTube app." but i dont have setting like done, please help me, thanks in advance
reyhen25 said:
first i dont have adblock or droidwall but still the problem persist, and only on my wifi connection, even on browser the m.youtube wont work, i tried everthing ,clear cache and data,restart,pull the battery,change rom,update the app,restart,google,seek help, i gave up, please help me it has something to do with proxy thing but, i dont have a proxy setting on my settings im using gingerbread 2.3.6, i also tried apps like proxydroid and all of its kind, still doesnt fix my problem, im so frustrated with this thing. I cant watch youtube videos anymore please help to fix this, i just saw this "All you need to do is ensure that Proxy settings is set as None and not Manual. That’s all, my best bet is that you will now be able to play the videos in the YouTube app." but i dont have setting like done, please help me, thanks in advance
Click to expand...
Click to collapse
How about upgrading from that dinosaur you're using? Gingerbread is like 4 years outdated.
No AdBlock, Firewall, root or custom ROM
I have stock device 4.3 android (not Samsung btw.). As i said, no adblock/firewall/custom rom etc.
When I updated YouTube app, I got that connection problem.
I've tryed reinstalling, changing DNS1 and 2, clearing data... Nothing helped...
Any suggestions?
Ragnar said:
Remove (uninstall) the app completely, go back to play store and get the new updated app again fresh install.
Have a great day!
Click to expand...
Click to collapse
That doesn't work.
---------- Post added at 06:33 AM ---------- Previous post was at 06:20 AM ----------
vlatko019 said:
I have stock device 4.3 android (not Samsung btw.). As i said, no adblock/firewall/custom rom etc.
When I updated YouTube app, I got that connection problem.
I've tryed reinstalling, changing DNS1 and 2, clearing data... Nothing helped...
Any suggestions?
Click to expand...
Click to collapse
It's happening to me now too. But since mine's installed as a User App and not a System App, I can't just uninstall the updates, although I did try uninstalling it completely and reinstalling. No joy.
I've tried a dozen different things. You should know that lots of people post lots of "solutions", but for 95% of the users, none of them work.
I'm hurting especially bad, because it happens to me on both types of connections (4G & WiFi). I even tried a 3rd party YouTube app and that wouldn't work either.
All this since today's (or last night's?) v10.25.57 YouTube update!
I am running a Samsung.
Samsung Galaxy (SGH-M819N) Mega
KitKat 4.4.4 (Stock), Rooted
Thank You.
peej4ygee said:
Ty, I've been hunting for a solution for some time now, and I didn't think of something like that.... It is true, when I disabled AdBlock Plus, I didn't see the error again.
Guess I either need a replacement for Adblock Plus, or something in it's settings to change?? hmmmm.
Again though, thanks again!!!!
:good::good::good::good::good::laugh:
Click to expand...
Click to collapse
Hi,
I tried disabling AdAway and reverting back to the original Hosts file, but no joy.
This time, it's affecting both my 4G & WiFi connections. When this happened before, I could at least watch it on 4G.
The weird thing is, that if I'm not signed in, I can watch videos. But once I sign in, EVEN WHEN USING A 3RD PARTY YOUTUBE APP, I have the problem!
Yes, eventually a YouTube update will come through that will fix it (could be 6 months or so), but I'm thinking that something "underneath" it all got updated/changed at the same time, because otherwise;
Why would it affect me only when I sign in?
And if it was limited to only the YouTube app being updated and there isn't anything else being changed at the same time in the background where you don't see it, then how could 3rd party YouTube apps be affected when you sign in to them with your Google (Gmail) account?
See what I mean? Something else, "under the hood" simply must be going on, amen?
TTYL

[Q] Netflix won't complete loading

I've been using my Amazon Fire TV for about 2 weeks and love it. netflix was working fine. Today it will not complete loading anything. Just hangs there. Nothing has changed since yesterday in the setup.
Any ideas?
thanks,
Patti
I don't know if this will help or not but assuming you have already cleared data/cache I had a similar problem where Netflix would do the same thing before eventually saying to try again later or try another video.
My solution was to use a new HDMI cable. I don't know why Netflix doesn't give you a more helpful error message but such is life.
Hope this helps!
pwhite54 said:
I've been using my Amazon Fire TV for about 2 weeks and love it. netflix was working fine. Today it will not complete loading anything. Just hangs there. Nothing has changed since yesterday in the setup.
Any ideas?
thanks,
Patti
Click to expand...
Click to collapse
i had the same issue and tried installing netflix from the play store. that didnt work and that overrode the atv netflix app so i reinstalled it from the amazon store and then it worked fine. cant stay it will help but worth a shot
happens to me alot. I reboot ftv with remote and it is alawys fine for awhile. Not sure why, but it works.

Anyone tested Netflix on 10.5?

How the Netflix app running, smooth?
Netflix runs great on mine. Depending on your connection. If I use my phone for connection and in Sprint spark territory I receive HD content. Same for home network.
Yes Netflix is gorgeous on the 10.5. Give it about 30 seconds or so for the HD movie to buffer and it looks incredible.
The Netflix and youtube apps have been optimized by Samsung for this device. They look spectacular. It's third party video apps that suffer with extreme Pixelation and ghosting in dark scenes. Such as Crackle, Cable Provider Apps and other streaming services.
Mine doesn't even let me activate it, I mean, I'm just entering the app for the first time, when I enter my Email and password is telling me that the device can't be activated, I called Netflix and the only thing they told me was to uninstall it and reinstall it and when I told them that this one came pre-installed that I can't uninstall it just turn it off, he didn't even know what to tell me.
They are telling me to contact Samsung, so go figure...
erasat said:
Mine doesn't even let me activate it, I mean, I'm just entering the app for the first time, when I enter my Email and password is telling me that the device can't be activated, I called Netflix and the only thing they told me was to uninstall it and reinstall it and when I told them that this one came pre-installed that I can't uninstall it just turn it off, he didn't even know what to tell me.
They are telling me to contact Samsung, so go figure...
Click to expand...
Click to collapse
I'm getting the same error. Tried clearing the data and signing in again, but now it won't even let , me get that far. Just getting the device cannot be activated error.
litesout said:
I'm getting the same error. Tried clearing the data and signing in again, but now it won't even let , me get that far. Just getting the device cannot be activated error.
Click to expand...
Click to collapse
Please call Netflix and/or Samsung so they know that this isn't an isolated problem and worth together to fix it.
I called Samsung and basically told me to reset to factory, I asked them if they guarantee me that doing that will fix my issue and they couldn't, so I told them that I wasn't in the mood of just wasting hours that took me to set this today just to see if that fixes it and if at least they have a reliable backup solution where I could simply reset and restore I'd do it, but not with the joke they call Kies, and that I have had all their Galaxies s, both Gears and now the Tab S, so I do like them but must admit that their backup solution is a joke and is a shame that they seem to not care about do something at least like LG has.
I called back Netflix and this time they were asking and escalating the call and in waiting for a call back.
Just for curiosity and trying to cover all the bases, are you on the Continental US? I live in Puerto Rico and I'm just wondering if this could be some Region issue.
Just to let you know that after trying all day at the office where I'm the System Manager so I have full online access as usual with all my previous and actual android devices, and after talking to Samsung and Netflix guys I just cane home and guess what, I could activate Netflix without a hiccup, so what can be different with this Netflix app on this Tablet that is the first device that I couldn't activate the Netflix app but everything else was working perfectly, even more, I used the OEM browser and Chrome and went to Netflix and login from there and saw everything perfectly, so the proviene was always the Netflix App.
Let me wait for Netflix call as they haven't call yet and see what they think after I explain this to them.
The Netflix app has worked flawlessly for me from day 1.
Netflix worked for me right from the get go and it was one of the first things I tried when I got my 8.4".
The picture looks great, I'm not even sure what the highest resolution one can stream using Netflix.
I was able to get it working as well. I went into the application manager and uninstalled the update. Then, let it reupdate from the Google Play store and it worked fine.
litesout said:
I was able to get it working as well. I went into the application manager and uninstalled the update. Then, let it reupdate from the Google Play store and it worked fine.
Click to expand...
Click to collapse
They never called me yesterday, but after trying at home and worked I'm sure they just re-adjusted something on their end, that's the only explanation why suddenly it worked after not working for a full day, I'm assuming that they just changed something and let me try it again by myself instead of call me, that can explain why yours is working now also. I did what you are mentioning here about 5 times and nothing worked before, so if now is working then maybe something was changed after my couple of calls.
robertc88 said:
Netflix worked for me right from the get go and it was one of the first things I tried when I got my 8.4".
The picture looks great, I'm not even sure what the highest resolution one can stream using Netflix.
Click to expand...
Click to collapse
Netflix streams 4k video now, breaking bad, and ghostbusters I know for sure are 4k. I don't know if it will convert or look better though on the Samsung tab S? Let me know if you notice any difference?
I picked up the 8.4 S yesterday and I think it's clear that this is the best device for Netflix I have ever used. I checked out both the 8.4 and the 10.5 at the dealer and felt that the 8.4 was superior due to the pixel density giving it a sharper look.
To some extent I didn't feel the 10.5 was any better than the Note 10.1 2014 and I have always felt that video was a bit blurry on the larger screens. The display density on the 8.4 is just perfect and Netflix and Youtube are impressive.
I got the 10.5. 32Gb. Love it. No problem seeing up Netflix. When I started the the stock Netflix app it requested an update. After that it run smoothly.
Sent from my SM-T800 using XDA Free mobile app
I noticed some of you said that Netflix was already installed. For some reason mine wasn't.
I wonder why?
As I thought there was an exclusive Netflix app for the tab s. If I download Netflix from play store is it the same app?
Also for those that have the Netflix app pre installed is it not deletable then?
Mine came with Netflix pre installed. I can't delete it, only uninstall the updates.
litesout said:
Mine came with Netflix pre installed. I can't delete it, only uninstall the updates.
Click to expand...
Click to collapse
Mine also came with pre installed Netflix. When I tried to run it, it promenade me to upgrade the app. After the upgrade it run flawlessly.
Sent from my SM-T800 using XDA Free mobile app
Got my galaxy tab s in the UK with no previous installed Netflix. Downloaded the app from Google play and it just hangs on the signing in page. Very frustrating.
geeeoner said:
Got my galaxy tab s in the UK with no previous installed Netflix. Downloaded the app from Google play and it just hangs on the signing in page. Very frustrating.
Click to expand...
Click to collapse
Got my Tab s 4G from 3 UK and all works perfectly so far, even got he on Netflix compared to my partners tab 2.
Sent from my SM-T805 using XDA Premium 4 mobile app

Has anyone tried the new Cast Screen option?

The Nexus 7 (2013) can now do full screen casting through Chromecast - I've done it, but the delay between the device and the Chromecast is pretty bad. There is a good 4-6 second delay between the two. It starts off perfect, but quickly slows down. Just wondering how anyone else's experiences are.
I get about 1/3 second lag. What's your router, any g devices?
Mine won't work, I just get FC of google play services (I read some others have the same issue, it's a cleanly installed 4.4.4 stock ROM), not a big deal, I'm not the type who needs to cast the screen from my device anyway, but it's nice to know it's there, it's a beta, so hopefully it will be addressed.
Mine works flawlessly. Little to no latency. I can play Clash of Clans on my TV :good::laugh:
Mine is also working perfectly, pretty cool
I use a Cisco ValetPlus (Wireless N). It's definitely not the router - but I haven't used my Chromecast in months prior to this, maybe it needs an update to enable WiFi Direct or whatever the new protocol is.
If it doesn't work at all, try rebooting the chromecast. Long lag might be interference, change router channel?
matt55555 said:
If it doesn't work at all, try rebooting the chromecast. Long lag might be interference, change router channel?
Click to expand...
Click to collapse
Yeah, tried hard rebooting, as well as resetting the chromecast, as well as my device, cleared cache, etc, it's simply broken for me.
If it helps:
Chromecast firmware 17250
Chromecast app version 1.7.4, also worked on 1.5.5
Google play services 5.0.84(1259630-036)
matt55555 said:
If it helps:
Chromecast firmware 17250
Chromecast app version 1.7.4, also worked on 1.5.5
Google play services 5.0.84(1259630-036)
Click to expand...
Click to collapse
I have exactly the same versions. Weird.
Thanks for taking the time to post that though.
My cast screen works perfectly, depending on app in use I might see instances where the audio goes out of sync for a half a second, but virtually no lag whatsoever.
For those keeping score, I think my issue is due to viper4android, casting works fine in android L for me (where there is no viper installed), and based on the logcat in 4.4.4 when it fails it looks like the audio portion is where it crashes, this weekend I will copy my 4.4.4 rom to a secondary slot and remove viper to confirm.
Looks like I may be on the right track: http://forum.xda-developers.com/showpost.php?p=54073200&postcount=14279
Cast Screen Option
skiman10 said:
Mine works flawlessly. Little to no latency. I can play Clash of Clans on my TV :good::laugh:
Click to expand...
Click to collapse
Mine doesn't work.
Would appreciate if you can share with us your
-Chromecast Firmware Ver
-Chromecast app Ver
-Google Play Services Ver
Thank You
helob said:
Mine doesn't work.
Would appreciate if you can share with us your
-Chromecast Firmware Ver
-Chromecast app Ver
-Google Play Services Ver
Thank You
Click to expand...
Click to collapse
The exact same as Matt posted earlier.
Sent from my HTC6525LVW using Tapatalk
Newest update to the Chromecast app has it working perfectly.

Categories

Resources