[Q, Workaround] Voicemail notification stuck..."New voicemail (0)" - ZenFone 2 Q&A, Help & Troubleshooting

Hey all,
Finally got this phone (551 WW) on Friday, popped in a SIM card this morning. All is going fine so far except...
I had a voicemail waiting for me, so I answered it, and deleted it, but the VM notification won't go away. I cleaned up "Telephone Service" app and that got rid of it for a while, until the next voicemail came along.
I checked with my service provider, the only advice they had was to clear the phone app as well (they don't support BOYD's, even though they have a strong "bring your own device" program.
I rebooted as well, that got rid of it (for now), and (just now) set call forwarding (busy and unanswered) to my home line (which I wanted anyway - since that line I get VM's by email), so I shouldn't have the problem anyway.
So I may have a better solution than when I started out - as long as my phone stays on - but it begs the question, how come the notification sticks around?
It would be nice to turn this feature off (as I get text messages from my provider when I have new VM's anyway). I just don't see that option.

Related

Text Message every time I get Voice Mail

On my unlocked Dash I get a text message everytime I get a voice mail, does anyone know how to turn this off? I get about 20 VM's per day so you can see how this would bother me.. I hate getting a Text Message for every Voice Mail.
Please Help or I may end up switching back to my Blackberry which I don't want to do..
Thanks
G
Thats more of the telco problem, not the phones.
I never had this problem before when I was using my blackberry? Only since I switched phones to my unlocked Dash do I get the text message for voice mail.
crazygman said:
I never had this problem before when I was using my blackberry? Only since I switched phones to my unlocked Dash do I get the text message for voice mail.
Click to expand...
Click to collapse
It's something related to your carrier, not the phone. The phone isn't sending itself a text message. Maybe the Blackberry receives a SMS notification of voicemail that is handled differently, and your Dash is receiving it as a text message... Have you signed up for Blackberry service with your carrier? Have you updated your account to non-Blackberry service? Who's your carrier? Have you contacted them at all about this?
I am using Rogers in Canada. I have a blackberry account as I am using BB Connect since my company won't allow us to connect to the exchange server directly.
I have talked to Rogers and they said it have to be the phone. We I get a VM, i get the little VM message at the top of my home screen so that is working it is just the darn text message that bothers me..
just double check.. is it a text mesage that goes into your Inbox, or just a notification bubble?
Anyway, if it is a text, a quick and dirty way to solve is temp is to have a SMS blocker in place, to filter out these messages.
Hey cool so is that is piece of software SMS Blocker? if it works like email filtering that would work.. Where can I find a SMS Blocker or is a function of the phone?
Thanks great idea!!
The reason you get a text everytime you get a new voicemail is because your "unlocked" phone does not support the the MWI ( message waiting indicator) that your mobile provider uses. I have T-mobile and they use the reel to reel icon that pops up on the top of the screen when you get a new voicemail. If you have an unlocked phone it may not support the icon your providers phones use.
I've had numerous phones with this company(by choice). I am currently using an unlocked phone that was configured for another carrier's network, some of the features do not work the same, including the Message Waiting Indicator. The goods new is you can probably stop this by having your mobile company take the Message Waiting Indicator off all together. But the Bad news is, then of course you will not be notified when you get a new voicemail.
It's a feature of the Rogers network. I have it on my account too. Still debating whether I like it or not though. I think it's part of the "WhoCalled" feature they have, but I'm not sure. It's definitely part of your Rogers service plan though.
Temp Fix for Rogers network SMS after VM
Hi, I had the same problem. It was really getting to me. Now using phone guard 1.09
Works well.
After download, DONT fill in the country code, or area code screen, just leave blank.(or you will not recieve calls, they will be send to vm, ????not sure why)
On the block screen, fill in ( [email protected] ) {for rogers} in the tel sms #, Name it what ever you want.
No more text after vm.
Later
p.s. the program runs in the back ground. Uses the least mem though.

Unread Voicemail Notification

Ok I been on the rom Im on for a good long while, and I had pretty much all the bugs worked out. Then I switched to T-Mo and everything seemed ok till somebody calleed me and I decided I didnt want to talk to them. They left a voicemail and I called and pressed 7 on it and it deleted just fine, but my phone is still sayin I got a voicemail. Anybody know how to fix, and does anybody know what T-Mo charges for the visual voicemail service?
Hey,
I the have the same issue. The light flashes to indicate a v/m. I listen to the message and delete or save it but the light continues to blink indefinately.
In the end I decided to deactivate the visual alert for voicemails. I figured if someone leaves a message the likelyhood is that I have a missed call as well so the visual alert for that would grab my attention.
Good luck, I'm interested to know if there is a fix out there...
Btw I have an unbranded TP2 and the issue occured whilst I was on both the Orange UK and T-Mobile Network so I'm guessing it's a phone problem not network.
I've heard of people having phantom sms count issues but never voicemail.... I don't know if this will help but in the past I know people have used this file (attached)
just unpack it to your phone or storage card... run the .exe and a program will run telling you its clearing your count numbers etc then close. Reset the phone and HOPEFULLY it will fix your problem.
The problem is with the network and the settings. At least that's what I have experienced in Canada. When you bring an unlocked phone on to a network sometimes there are some little issues with network services. I would call an get the notification icon disabled through your provider. It's something they can control and it might solve the problem, but create another. like Eclipsed24 said .. it makes it not come up at all, but I'm sure if you miss a call ... you'll check your voicemail
Cheers,
Diggy

Sprint voicemail not working & wont register.

Hi all,
Hopefully someone can help me as I am completely stumped.
Three days ago I flashed an sense ROM and all was well until I noticed people saying you didn't get my voicemail? So pressed 1 and called my VM only to find I had 7 voicemail that I was never notified about. I didn't get a task bar notification, app notification and they didn't show in the VVM app.
I have done the following, battery pull, update prl, update profile, sent activation message to [email protected], says it there is a delay in setting up your voicemail and you message will be sent as soon as this step is complete. I have also tried restoring a nandroid when VVM was working and nothing works.
Im lost and it sux not knowing if I have a VM, any help is greatly appreciated.
Thanks,
JP
identical situation here, did you ever find a solution? anyone else have this experience? if so, howdya fix it?
bump this...having the same issue.
uninstalled vvm and re-installed latest apk, app generated it's own activation message, but send failed, still no notifications, this sucks...
This was happening to me as well, until I remembered that I had set up a block with Sprint to block 9016 txt msgs from coming through. Check with Sprint customer service or logon to Sprint's site and check the My Devices & Media tab and see if you have any restrictions on the line.
Apparently, Sprint's VVM program needs those text messages to tell it when it's provisioned, when it has messages to download, and when to get rid of the icon at the top.
Nah, this isn't the aosp text issue, it's different, but thanks for the input.
So I took my phone to sprint today, and after an hour and a half working w/ 3 different tech depts, a couple supposed vvm resets (or refreshes), and a full reset of the phone and still no fix, they decide to give me a new phone. Set up the new one (003 w/ 3.29 otb) and no dice, 3 hours, a new phone, and still have the same problem I walked in with. I've uninstalled and re-installed latest apk as well as an older one. What seems to be the problem is the "activation message" is not sending. Sprint says it's a known issue and there will be a software fix soon - my experience w/ Sprint is 6 mo. is "soon" for an update or fix. Anybody know a fix for this?
Holyrolla said:
This was happening to me as well, until I remembered that I had set up a block with Sprint to block 9016 txt msgs from coming through. Check with Sprint customer service or logon to Sprint's site and check the My Devices & Media tab and see if you have any restrictions on the line.
Apparently, Sprint's VVM program needs those text messages to tell it when it's provisioned, when it has messages to download, and when to get rid of the icon at the top.
Click to expand...
Click to collapse
holyrolla's right check to make sure you don't have it blocked. if you added it before it wouldn't block it. but now for some reason it blocks it. I had the same problem as the op took me a week trying to figure it out. then I remembered I blocked 9016 when I had cm6. unblocked it and within a few hours my voicemail activation was able to be sent.
also compose a message in the vvm app and send it to someone in your contacts, this should get the server talking with your phone if your activation message still won't send
Holyrolla said:
This was happening to me as well, until I remembered that I had set up a block with Sprint to block 9016 txt msgs from coming through. Check with Sprint customer service or logon to Sprint's site and check the My Devices & Media tab and see if you have any restrictions on the line.
Apparently, Sprint's VVM program needs those text messages to tell it when it's provisioned, when it has messages to download, and when to get rid of the icon at the top.
Click to expand...
Click to collapse
This worked! I blocked and unblocked 9016 text in August on Heroc. Four days before Thanksgiving on Evo for 2.5 weeks w/ vvm working fine...and all of a sudden no vvm. After I replied to this post earlier, I decided to check it out anyway and there it was. Unblocked 9016 and vvm works fine.
Thank you Holyrolla!

[Q] Voicemail notification won't go away, on T-Mobile - SOLVED

Anyone else having a persistent "new voicemail" notification that won't go away?
It's been there ever since I popped in my T-Mobile SIM.
I've looked at some other forums with other phones with the same problem. On a CM ROM, there's a clear all notifications. On some other phones, there's a setting which isn't available in our phone settings.
I remember having the same "problem" when I bought the Nexus S. I'm getting my Galaxy Nexus tomorrow so I don't know 100%, but on Gingerbread, you'd have to go into Settings >> Call menu. Inside there was a "clear voicemail" option, or something to that extent. Again, I'm sorry I don't know about ICS.
Also what you can do is if you have no voicemails, call T-Mo and ask them to remove voicemail from your account altogether, and then add it back. Of course you'd have to re-record your greeting and all that.
Yeah that's what all the prior forum posts said. Too bad that option is not here in ICS.
Well, I'll try leaving a message and erasing it to see if that does anything.
waylo said:
Yeah that's what all the prior forum posts said. Too bad that option is not here in ICS.
Well, I'll try leaving a message and erasing it to see if that does anything.
Click to expand...
Click to collapse
That happened to me just the other day when I got a new sim from T-Mobile since my previous one was ~4 years old.
Anyways, make sure you delete all of your voice mail messages. Then call yourself from another phone and leave a message! Go back on your phone a delete it, that solved it for me
EDIT: ...lol didn't notice that you said that's exactly what you were going to do
Well, exactly what you suggested (as I was doing it) worked =)
ALSO, because I was installing apps and such on the phone for a few days before I popped in the SIM, I ran grooveIP. Probably because of this, all my voicemail numbers were set to the google voice voicemail number (for unanswered, unavailable, or busy). Not sure if that had anything to do with it, since the voicemail notification was from the TMob 805 voicemail #. Regardless, I switched them back to the Tmob one (had to do this manually).
And after calling and leaving myself a message, it resolved itself as soon as it got notification of the new voice mail (didn't even have to delete it).
Thanks all.

[Q] D855 on Three in UK - Voicemail Notification stays on all the time

As per the topic, I am on Three in the UK and the voicemail notification doesn't ever switch off, even after deleting voicemails (no saved voicemails either).
I was previously with EE/Orange with this phone (as well as in USA & Canada), and the notification disappeared moments after deleting messages with all other providers. It makes me think there is something different about the way Three deals with voicemail as opposed to a purely Android 5.0 fault as I upgraded prior to moving to Three.
If anyone has any advice I would appreciate. I have tried other solutions online (leaving myself a voicemail and waiting before hanging up after deleting it, ending the process of the 'phone' app, etc) to no avail.
Thanks BT
Any ideas dudes.... this is figuratively killing me!
Any thoughts yet???
Can only get rid of it temporarily by ending the phone app but returns on either getting a new voicemail and then won't disappear, or when restarting.
Best, BT
brokentelephone said:
Any thoughts yet???
Can only get rid of it temporarily by ending the phone app but returns on either getting a new voicemail and then won't disappear, or when restarting.
Best, BT
Click to expand...
Click to collapse
Any fixes???
I am still plagued by a permanent notification on my screen. 3 apparently doesn't send the typical 'ping' about voicemails and only sends SMS so they don't reset normally as do other networks. I can clear it manually, but as soon as I get a new voicemail, its there again until I clear manually again.
Problem permanently resolved -- I went to 3 and got a new SIM card and the problem is completely solved.

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