Hangouts/Google Voice - can't Merge conversations - ZenFone 2 Q&A, Help & Troubleshooting

Anyone else have a problem with Hangouts unmerging Google Voice texts and hangouts messages into separate threads? I've used a bunch of different devices for a long while now, and up until I got this phone, the conversations were always merged and I could switch between GV SMS and Hangouts in the same thread using the lower left corner button. Once I got this phone up and running, I noticed that the person I do this for the most now has two entirely separate threads, and that button no longer switches between being able to select one or the other. Now I'm seeing this change to hangouts in the little hangouts window on gmail too. What happened? Does this phone handle contacts in such a way that it caused this separation? I don't use Hangouts for my carrier number texting, and I never have, so no changes there.. just use it for GV texts and actual hangouts messages. Anyone else seeing this? It's beginning to drive me nuts.. I've tried the steps that should work to fix this (like long pressing the two and pressing merge button.. which never appears for me), but no-go.

this is happening to me as well and i am on a nexus 4. Must be a bug with the newest hangouts update.

mohlsen8 said:
Anyone else have a problem with Hangouts unmerging Google Voice texts and hangouts messages into separate threads? I've used a bunch of different devices for a long while now, and up until I got this phone, the conversations were always merged and I could switch between ...
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Huh the same for me, but I never actually noticed since I don't use the separate threads.
Sent from my ASUS_Z00AD

Related

Please Help - Multi Text Issue With ICS & CM9

Hello everyone, I would like to start by saying thank you to everyone here, all of your posts, info, etc has been excellent in helping me along my way to learning enough about this stuff to be dangerous to mine & my friends phones...we're all still using them so that's a "Win" in my book
Now, on to my problem. I've tried googling & searching posts here, and I don't know if it's just the terminology I've searched but I've found nothing similar to my problem except where a thread had to do with EMBS messages coming through incorrectly.
First off, I'm on a Sprint Branded Samsung Epic Touch 4g Galaxy S II (whew that's a mouthful already) It is on Verizon Prepaid Service.
When I first set this phone up, everything worked correctly - Talk, Text, Web, MMS, WiFi Hotspot, Etc - all working perfectly. I was able to send & receive picture mail through MMS, etc.
I am currently running CyanogenMod 9-20120416-SNAPSHOT-epic4gtouch-Alpha 3
Android Ver 4.04
Kernel Ver 3.0.15-SPH-D710.FD10-CL377892
This is the updates I installed to this phone originally:
gapps-ics-20120429-signed
StockCWM-EL26.tar.md5
update-cm-9-20120416-SNAPSHOT-epic4gtouch-alpha3-signed
mmsfix.zip (and made the correct changes for Verizon)
As I said, the phone was 100% functioning at this point for several days. The problem that came up happened out of nowhere, no changes were made to the phone whatsoever, not even a random app was installed from the market.
The only apps I have installed are
Wifi Tether (Rooted Users)
ES File Explorer
Facebook
GMail
Craigslist
Facebook Contact Sync
NFL Scoreboard
QR Droid
SuperUser
Rom Toolbox
Rom Manager
Terminal Emulator
Other than that, it's just what ICS & GApps Installed.
So here's the problem - whenever I recieve a text from anyone now, if it comes in multiple texts (ie 1/2, 2/2/ etc) it shows up as all special characters when I recieve it.
Here is the last one I got, I sent it from another phone on the same carrier - I just typed myself a message until I was sure it would be a 2 part message and this is what came through on my Epic
First Msg
ß<xp¿AcGÉ?üööysgOS&Læ;6lX9W/Ü<9rfEØΨ+FøÆ8xp¿A¥ìÅß<xqF<9$fÅz<EEggÜNixw¿
5¥rdåÆΩÖÅΠ'ålÄ3gF
3vø)rlyscW/Ü>ñzsbEKΨ/ÜÆ_gGEìgVLhurd1äñ2AÅZ#ΛC<z¡@@@@@@@
Second Msg
Ü=ävhPfOÉ?N3vlY1cnÖ<yreIΨ/Ü<9rfEØC¥ìÅÆ8xpaCì
Λ(XΔA$éZTGøΔHEwì/ÖrsOà#Ec=P
I put it in a hex/text converter and the text version came up all "?'s" so I'm pretty much at a loss at this point.
I apologize for a long winded message, but I wanted to include as much information about my phone, etc as possible to get the best answer I could.
Again, thank you all and if anyone has any insight to what might be causing this, I would greatly appreciate the info.
Oh, and in case I didn't make it clear - at this moment, text works fine (if its only 1 text at a time incoming) I can send multiple page texts & the recipient gets them no problem, and I can send/recieve pictures, etc as mms with no problems...the problem only exists if it's multiple pages of text coming in at once.
Thanks
What happens if you use a 3rd party messaging app like handcent?
someguyatx said:
What happens if you use a 3rd party messaging app like handcent?
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Click to collapse
I just tried a few diff versions of Handcent, with the settings Default, then again with the settings on "Default SMS/MMS App (Disables Stock & Other Messaging Apps) and got the same results...
The wierd character code that comes through is exactly the same, both with the stock app & handcent in case that might be a question...
**Update**
I have Google Voice number sending voicemail converted as text to my phone on a secondary number. I got one today, was 3 pages SMS and it came through perfectly, right after that, I got a reg text from someone elses phone that was 2 pages, and it was the same type characters, and a few more since that were all the same special characters.
I've tested the Google Voice translation a few more times, and it comes through perfectly. I also tested just sending a multi-page text to my google voice number, which just forwarded the texts to my phone via SMS and they also come through perfectly.
So SMS from Google Voice in multiple texts works great, but from another phone do not.
If anyone has seen anything like this, I would love to know I'm not alone.
I'm having this exact same problem too. I noticed multiple texts incoming from certain people are fine, but when I receive multiple texts from a few others or a group sms from an iphone I get this really wonky characters. Any help would be appreciated. I am using this phone through pageplus.

Constant Google Voice voicemail notifications

I've been using Google Voice for over a year now, and YouMail before that on my Palm Pre 2, so I haven't used Verizon's voicemail in a long time.
My issue is, every time that I get a text, I also get new voicemail notifications for voicemail that I have already listened to. Sometimes I will get "10 unread voicemail" notifications, most of the time it's one or two unread VM's, it is very annoying.
I've reinstalled the app, cleared data, and I've marked all VM's in Google Voice unread and then read - nothing works
Any other ideas?
I think there is a setting you can change so it does/doesnt notify you via sms/email when you get a vm.
You need to change this on a computer, not the app.
voice.google.com
Yes that option does exist, but I am not getting text/email alerts of voicemail. I'm constantly getting voicemail notifications, which I want, just not the same ones over and over
Am I the only one with issues?
thereddog said:
Yes that option does exist, but I am not getting text/email alerts of voicemail. I'm constantly getting voicemail notifications, which I want, just not the same ones over and over
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i am having the same issue on my nexus 4, android 4.2.2
thereddog said:
Am I the only one with issues?
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Click to collapse
I have the same issue on my Nexus 4, 4.2.2. It is very annoying and the fact that this obvious bug has not been dealt with does make me wonder if Google Voice is going the way of Google Reader.... No devs. Maybe Babble will solve it... The only alternative I have found is turning off the integration and sending a text for the voicemail to the phone. Pretty kludgy.
Ugh, hoping for complete Babble overhaul as well. The entire app is a mess really
I'm constantly getting voicemail notifications
thereddog said:
Yes that option does exist, but I am not getting text/email alerts of voicemail. I'm constantly getting voicemail notifications, which I want, just not the same ones over and over
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Click to collapse
Oh okay, your first post threw me off because it says you got a text every time.
thereddog said:
Ugh, hoping for complete Babble overhaul as well. The entire app is a mess really
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I agree with this. My problems were different than yours. I didn't get notifications on a regular basis. Then I'd get 10 notifications for messages I never received. Sometimes a phone reboot would send messages to me, but not always. My gmail account had the notifications but they weren't pushed to the app.
I got tired of it, and went back to sprint VM. I wish sprint visual voicemail was an option on this phone. - Note, I am NOT rooted, and use this for business and cannot root (company policy).
I just found this thread when I went searching for solutions to this same issue. Did anyone figure out a solution or a workaround?
I'm also experiencing the same issue.
Me too. Two different phones now. 2013 moto X and droid turbo 64 gig. A lot of times for me it does not seem to be triggered by the reception of a text message. It will just happen. It also seems like it's just related to a few messages in my voicemail. This morning, I got a notification from a voicemail from August 5th that I listen to that day and have been notified maybe 3 or 4 times since that it existed. I'm about ready for the kludgy workaround mentioned earlier to turn off notifications on my phone and turn on text message notifications for it. Also hoping that this post will spark some new interest in fixing this problem or even better remind someone to post a solution that they found.
google voice app settings
I have had the same issue on my Samsung Galaxy S3 ever since I started using a Google Voice number. I get my google voice voicemails in Hangouts, so there should be no reason for me to receive a voicemail notification for them. I was just looking through the Sync And Notications section of the Settings inside the Google Voice app, and I found that I can uncheck the voicemail notications. Hopefully this will not affect my receiving notifications for my regular phone number (the one attached to the phone), or receiving hangouts messages with the Google Voice number voicemails.

Hangouts taking priority over Messages

I have been having this issue since yesterday morning where as the title describes that hangouts is taking priority over messages. I literally will not receive messages unless hangouts is selected as the default app. I was thinking that this may have been started once I got a bunch of updates through the play store. However, I uninstalled updates and disabled Hangouts attempting to force the problem to stop. This to no avail.
So is anyone else running into issues such as this. Or, does anyone have any advice as to how I could remedy this issue. I know it is quite silly, but I love being able to use GIFs while texting people and hangouts doesn't support googles GIF keyboard for some reason.
nthornton1990 said:
I have been having this issue since yesterday morning where as the title describes that hangouts is taking priority over messages. I literally will not receive messages unless hangouts is selected as the default app. I was thinking that this may have been started once I got a bunch of updates through the play store. However, I uninstalled updates and disabled Hangouts attempting to force the problem to stop. This to no avail.
So is anyone else running into issues such as this. Or, does anyone have any advice as to how I could remedy this issue. I know it is quite silly, but I love being able to use GIFs while texting people and hangouts doesn't support googles GIF keyboard for some reason.
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This is a tough one. I've been there before but it was a while ago and I found the answer I believe on G+ but let's see if we can get you back on track here. Under settings->apps-hangouts what shows under SMS app? Click it and make sure at the bottom that sms app is showing Messages. Also in the Hangouts app itself go to settings and make sure SMS is disabled. Let's start there.
bobby janow said:
This is a tough one. I've been there before but it was a while ago and I found the answer I believe on G+ but let's see if we can get you back on track here. Under settings->apps-hangouts what shows under SMS app? Click it and make sure at the bottom that sms app is showing Messages. Also in the Hangouts app itself go to settings and make sure SMS is disabled. Let's start there.
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Click to collapse
So yeah I have already done that. Messages will send the message, but the received message will come in through Hangouts. I am going to do a factory reset when I get home (the wifi at my office is terrible). I will see if that makes any difference. I hate to have to resort to that, but I wasn't having this issue prior to the most recent updates.
So I figured out the problem. I am on Project Fi. Within hangouts there is a setting in accounts that takes all calls and SMS through hangouts. Turned that off and now I am good.

@tmomail.net Android Messages app help

I'm having a frustrating issue with the stock Android Messages app. My work sends notification texts via email, ie. from a gmail account to "mynumber"@tmomail.net.
The Android Messages app (stock android sms app), will not download these texts. I've been troubleshooting this all week and continue to come up empty, here is a breakdown of symptoms and what I have tried:
-My phone does notify me that a message is received, but requires me to tap to attempt to download the message, but the download always fails.
-Auto-download MMS is enabled, app is up to date
-third party apps WORK (kinda, see textra screenshot. message is delivered along with a weird code)
-if there is a subject in the email, the subject WILL display in the text, but not the body
-Safe Mode does not fix it
-phone is Pixel XL from Play store on T-Mobile
-issue happened on stock unrooted phone with all updates
-after exhausting all options I unlocked the bootloader, installed TWRP and Pure Nexus rom, issue did not go away
-have deleted and edited all APNs countless times changing damn near every option to no avail
-have tried on and off wi-fi, with and without wi-fi calling, no changes
-normal MMS works fine (picture texts, group texts)
-have tried same APNs and apps on two different devices on my plan (V20 and S6 edge), and this issue cannot be duplicated. tmomail messages works fine on those phones with the exact same settings as on my Pixel
That's basically it. Hopefully I'm missing something simple. Please help if you have any suggestions, I'm open to just about anything. I know the easy fix is to just use Textra or another third party app, but I really don't want to. Also I can't stand not knowing what the problem is!!! Thanks in advance!
What do your apn settings look like
Right now they are reset to default.
kyacrash said:
Right now they are reset to default.
Click to expand...
Click to collapse
Can you edit? Add MMS to apn type, reboot, make sure it sticks and try again
pcriz said:
Can you edit? Add MMS to apn type, reboot, make sure it sticks and try again
Click to expand...
Click to collapse
It stuck upon reboot, but no change. Tried it twice.
kyacrash said:
I'm having a frustrating issue with the stock Android Messages app. My work sends notification texts via email, ie. from a gmail account to "mynumber"@tmomail.net.
The Android Messages app (stock android sms app), will not download these texts. I've been troubleshooting this all week and continue to come up empty, here is a breakdown of symptoms and what I have tried:
-My phone does notify me that a message is received, but requires me to tap to attempt to download the message, but the download always fails.
-Auto-download MMS is enabled, app is up to date
-third party apps WORK (kinda, see textra screenshot. message is delivered along with a weird code)
-if there is a subject in the email, the subject WILL display in the text, but not the body
-Safe Mode does not fix it
-phone is Pixel XL from Play store on T-Mobile
-issue happened on stock unrooted phone with all updates
-after exhausting all options I unlocked the bootloader, installed TWRP and Pure Nexus rom, issue did not go away
-have deleted and edited all APNs countless times changing damn near every option to no avail
-have tried on and off wi-fi, with and without wi-fi calling, no changes
-normal MMS works fine (picture texts, group texts)
-have tried same APNs and apps on two different devices on my plan (V20 and S6 edge), and this issue cannot be duplicated. tmomail messages works fine on those phones with the exact same settings as on my Pixel
That's basically it. Hopefully I'm missing something simple. Please help if you have any suggestions, I'm open to just about anything. I know the easy fix is to just use Textra or another third party app, but I really don't want to. Also I can't stand not knowing what the problem is!!! Thanks in advance!
Click to expand...
Click to collapse
Hey so I know your post is literally years old but I had been going through the same problem for YEARS before someone at T-Mobile finally figured it out. I figured I would post this to give you a hand and maybe someone else with this problem.
After going back and forth with T-Mobile for, no joke, 2 years on this issue, the fix was finally discovered. It has to do with T-Mobile "Digits". It's a "free" "second line" which is really just an alternate phone number for you to give people on sites like CraigsList if you don't want people to know your real number. You can just use Google Voice for this. Anyway, call T-Mobile and tell them you don't want your Digits number linked to your cell number (at least not for texts) and it will fix the issue.
Drove me crazy for YEARS. Hope this helps you or anyone else out there!

Question RCS Chat Texting Not Working for Some Contacts

I use the native Samsung Messages text app that came with the Fold 3 (can't use Google Messages even if I wanted to because it doesn't show a bunch of past texts from my previous phone that I need access to). For the past week or two, a few contacts who also use RCS Chat texting have the blue/green dots on the Contacts list in the app, but not on the Conversation list, and it won't send Chat texts, only SMS/MMS, to them. But, their texts often come to me as Chat texts. This app has no way to toggle Chat on/off to reset it, but neither Airplane Mode nor restarting my phone (including after the T-mobile update with the eSIM/dual-SIM additions) fixed the problem.
Is anyone else having this problem? Is there a way to fix it from my end? Or is it a Google server issue (it began with one of those times everyone's dot flashes off and then back on when you tap on them)? I know the person uses Google Messages because they don't have a Samsung phone (I think they have an LG). It is pretty important for one contact it isn’t working for to see if/when they read their texts. (Thankfully, for the other important one, theirs is working, and that's a Google Pixel phone.)
Anyone have an answer or also have this problem?

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