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Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.
tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse
Try installing HTCSync again.
EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.
No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.
Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.
im having exactly the same trouble, let me know how fixing this goes!
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?
Did you try different USB slots on your computer? Cured the connection issues for me.
Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7
Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard
First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.
@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.
OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1
@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.
Currently focused on Drivers and that "usb debugging" mode that just won't turn off.
Searched other similar topics but not exactly what i was looking for, so here it goes.
My Desire won't connect to my PC. It asks for connection type (charge only etc.) but when i choose Sync or Disk Drive, my PC can't recognize them. I'm using Wind XP 32-bit and latest HTC Sync. I have already tried all USB ports, un/installing HTC Sync and different versions of it. Tried closing antivirus during install and during connecting. When i connect to PC, under device manager it shows Android Phone->Android Composite ADB Interface
I know that phone and cable is fine, because they work on my laptop with win 7 64-bit.
I'm going crazy, HTC help is also useless, in third letter they finaly understood my problem and all they suggested to do was close antivirus and try all USB ports. Please help me.
up........
It's clearly a driver problem.
Enter device manager, in "view" choose "show hidden devices". Then uninstall every driver for the desire (in "disk drives", "storage volume", and in "universal serial bus controllers" - that should be all the places they are; tip if you are not sure about some open properties and check what is says in "location" - should give you a hint).
Uninstall HTC sync again.
Restart win, plug the phone and let windows do the driver installing.
New hardware wizard can't find drivers.
Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.
I had problem with windows recognizing my htc Desire when I was connecting to my front usb ports on Desktop computer.
Problem was solved when I connected to back usb port, directly to motherboard.
I see you said you tried all ports but had to share my experience just in case you didn't try the back ports.
3722 said:
Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.
Click to expand...
Click to collapse
How i choose to search online? can't find that option
And if i connect my desire to pc, under device manager i can see other devices->Android Phone (after unsucsesful driver install) and if i select to uninstall that, is that enough to delete all drivers? can't find them any other place.
Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...
3722 said:
Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...
Click to expand...
Click to collapse
install software automatically doesn't give me that option...
But i have noticed this wierd behavior before. Like some time agi when i bought a steering wheel, it was impossible to get it working (similar problem, can't find drivers) luckily i was just about to do format c and reinstall xp and after that, no problem, installed first time... Same thing even with memory sticks, USB TV sticks and so on. How come my pc just sort of "loses" or messes up the drivers?! But i'm not going to do a reinstall, just too much stuff i need in my pc.
Is there anything else you can recommend tring?
Hi,
I have got HTC DESIRE a day back, I am unable to connect my device to pc, when I plug the cable to PC nothing, neither mobile shows any thing nor PC. Also the device dont start charging. to charge I have to turn the devise of, connect the cable to PC it starts charging then, & if I turn the mobile on it still charges but dont connect to PC,
I have android 2.2, I think its the issue with of OS, is there any way I can reinstall the OS again? my device is not rooted,
Please Help me out, Thanx in advance.
Regards
Hi there
i cant sync my desire,pls help,sync program doesnt recognize my phone, windows 7
aliasif2010 said:
Hi,
I have got HTC DESIRE a day back, I am unable to connect my device to pc, when I plug the cable to PC nothing, neither mobile shows any thing nor PC. Also the device dont start charging. to charge I have to turn the devise of, connect the cable to PC it starts charging then, & if I turn the mobile on it still charges but dont connect to PC,
I have android 2.2, I think its the issue with of OS, is there any way I can reinstall the OS again? my device is not rooted,
Please Help me out, Thanx in advance.
Regards
Click to expand...
Click to collapse
The problem wherein the device doesnt charge when connected directly, and starts charging after plugged in while switched off, is not unique to you. I have faced the same issue. However I have been unable to solve it fully. Cynogenmod Rom when installed does not have this issue, and seems to be unique to Sense based Roms.
Have you installed HTC Sync?
If so, try uninstalling all three HTC Software from Windows-HTC Sync, the Driver Setup, and BMP Driver.
Disconnect the phone.
Now reboot the PC.
Reinstall HTC software fully.
Reboot PC again.
Now start up HTC Sync, and now connect the Usb cable.
droidzone said:
The problem wherein the device doesnt charge when connected directly, and starts charging after plugged in while switched off, is not unique to you. I have faced the same issue. However I have been unable to solve it fully. Cynogenmod Rom when installed does not have this issue, and seems to be unique to Sense based Roms.
Have you installed HTC Sync?
If so, try uninstalling all three HTC Software from Windows-HTC Sync, the Driver Setup, and BMP Driver.
Disconnect the phone.
Now reboot the PC.
Reinstall HTC software fully.
Reboot PC again.
Now start up HTC Sync, and now connect the Usb cable.
Click to expand...
Click to collapse
Thanks for your response, Actually I am unable to connect my device to pc, then how can i install any other ROM??
The procedure I have read from the websites require the PC to be connected with the device.
Also I didnt installed three things in my PC to sync, I just installed the HTC sync I downloaded it from the HTC website, Please tell where can I find the other two things.
Also there is an update, I have replaced the cable, Now when I connect the device to the PC, windows 7 shows un known device. But nothing is shown in the Mobile, no notification, & no list to select either "charge only" or "Disc Drive" etc
Thanks for your help
Regards
Hmm this sounds allmost exactly as USB-brick (i had one). Did you buy completely new phone or used one. You say its unrooted? Have you messed with your phone (flashing custom roms etc)?
godina said:
Hmm this sounds allmost exactly as USB-brick (i had one). Did you buy completely new phone or used one. You say its unrooted? Have you messed with your phone (flashing custom roms etc)?
Click to expand...
Click to collapse
No the phone is used one, but used only 2 or 3 days with no any scratch or any mark on it. I would have to replace the USB port of the device??
i had notice there is alot similar post to this problem but none really solved it. so i start this thread to make it more specific
1) once connected to pc, my wildfire automatically charge
2) no pop-up or option on the top to slide down to select either htc sync, mount as sd card, etc
3) tried reboot, mount unmount card, untick usd debugging, changed other rom, but still not working.
4) if connected to pc still automatically charging even if i change "default connection type" to disk drive, or usb tethering
5) i tick "ask me" so i can choose the connection type when connect to pc, but when connected to pc, nothing. just charging.
i'm rooted, using hg hybrid v3 (problem was there before i flash HG rom). it used to work before. i dont recalled when was the last time it start to behave like this. all this time i thought i set the connection default to charging, but when i want to transfer songs, only then i realised this problem. i m not sure which custom rom might cause this problem (if it does) because i had flash more than 10 roms
i have same problem with cm7
I haven't try to format my sd card. because when I connect without sd card, still no connect option. if my card is malfunction/the main problem, then my phone should work fine n show the connect option after I remove the card, right? (I do have connection option on the setting. what I meant no connection option is the pop up conection menu+connection option on the top bar. changing the connection on the setting change nothing)
I too have this prob but never questioned this as i never use htc sync. But if u really wanna use it try this i'm not sure it may work or not but mostly its due to driver problem:
1.Connect your device in htc sync mode.
2.Uninstall or Remove all drivers of htc and also htc sync.
3.Disconnect your device and Restart your pc.
4.Reinstall htc sync and connect your device in htc sync mode.
5.It'll install fresh drivers for your device and if asked to restart then do it else run htc sync.
If you are running vista or later try to run htc sync in administrator mode.
I'm not sure this method work but there's no problem on trying it. Reply your result after doin above steps
I also think the problem might related to my driver but I remember that when I first connect to my pc, there will be pop up menu, and my phone automatically recognized as "disk drive" (I m not install HTC driver yet. infact ,I install the driver after my phone connected to my pc through disk drive connection since the driver located on the SD card). nway, I"ll try your method and post the result later.
I just notice this might not work..the problem is I cannot change the connection. even if I did, it doesn't change the connection. it just charging.. as if I put it on default "charging" as it connect. but I will try later anyway
When i connect my phone the debugging icon shows up and my pc makes the noise but doesnt let me choose mass storage (running cm7). it shows up on my pc on drive f: but when i click it just says please insert a disc into removable storage F:
xynok, did u tried untick the usb debugging? go to setting, application, development, untick usb debugging. u still lucky at least it prompt u something if u connect to pc, mine nothing. its like I plug it to the socket wall not pc
anakhanjing said:
xynok, did u tried untick the usb debugging? go to setting, application, development, untick usb debugging. u still lucky at least it prompt u something if u connect to pc, mine nothing. its like I plug it to the socket wall not pc
Click to expand...
Click to collapse
yeah i tried that
lokeshramesh said:
I too have this prob but never questioned this as i never use htc sync. But if u really wanna use it try this i'm not sure it may work or not but mostly its due to driver problem:
1.Connect your device in htc sync mode.
2.Uninstall or Remove all drivers of htc and also htc sync.
3.Disconnect your device and Restart your pc.
4.Reinstall htc sync and connect your device in htc sync mode.
5.It'll install fresh drivers for your device and if asked to restart then do it else run htc sync.
If you are running vista or later try to run htc sync in administrator mode.
I'm not sure this method work but there's no problem on trying it. Reply your result after doin above steps
Click to expand...
Click to collapse
not working..
try this if u r using sense roms . Also try this for AOSP roms, if there is an option(i dont know about AOSP).
Go to Settings/Applications/Manage applications/All/
Then search for "Connect to PC". Actually in stock roms that was an app by htc. But there must be something similar to that in AOSP roms. Then open that and select, "Force stop" , "Clear data", "Clear cache".
I dont know for sure if that solves the issue or not. But have a try.
And by seeing this thread, actually i got a doubt, "can we synchronise the htc sync in AOSP custom roms". Since AOSP is nothing but removing the HTC crap. Can someone confirm this .......
bharatgaddameedi said:
try this if u r using sense roms . Also try this for AOSP roms, if there is an option(i dont know about AOSP).
Go to Settings/Applications/Manage applications/All/
Then search for "Connect to PC". Actually in stock roms that was an app by htc. But there must be something similar to that in AOSP roms. Then open that and select, "Force stop" , "Clear data", "Clear cache".
I dont know for sure if that solves the issue or not. But have a try.
And by seeing this thread, actually i got a doubt, "can we synchronise the htc sync in AOSP custom roms". Since AOSP is nothing but removing the HTC crap. Can someone confirm this .......
Click to expand...
Click to collapse
nope. still nothing. anyway since it had this problem, I had wipe my wildfire few times, n try different rom.. maybe it is because of faulty cable. but if the cable is the culprit, why it still charging? is it possible the cable is broken but still can charging?
anakhanjing said:
nope. still nothing. anyway since it had this problem, I had wipe my wildfire few times, n try different rom.. maybe it is because of faulty cable. but if the cable is the culprit, why it still charging? is it possible the cable is broken but still can charging?
Click to expand...
Click to collapse
Not telling that it should be, but definitely there is a possibility of a cable culprit.
The USB male/female end has 4 connections in which two connections are used for voltage and the remaining two connections are used for data transfer.
There might be a possibility that the data connection got broken with voltage connection retaining. Try with another cable (any USB v2 cable).
And one more thing, for having the disk drive option, nothing need to be installed in the pc. U need to install htc driver in the pc only if u want to use usb debugging , usb tethering.
[But at the wildfire end the cable has 5 connections and i dont know what the 5th one is for. mostly it will be a NO CONNECTION]
Now i got another idea to diagnose ur issue.
Well do u know of application "pdanet". It uses USB DEBUGGING feature to tether ur phone internet to PC. Actually usb debugging can be used both under charge mode and disk drive mode. What u can know on doing this is whether usb debugging through ur phone is working or not. U can diagnose the thing while checking with every app that uses usb debugging. So try it. Enable the usb debugging in phone first.
---Install pdanet desktop version and follow the setup instructions. It asks to connect ur phone during setup to install usb driver and also pdanet.apk to mobile. Connect ur phone with usb debugging enabled. I doubt whether desktop version installs or not because of ur issue. Mostly desktop version of pdanet will not install without a phone connected having usb debugging enabled. And if the desktop version is installed successfully, that means ur phone usb debugging is working. And if desktop version is installed successfully, that means it also installed the mobile version of pdanet.apk to ur phone (which says that data transfer is working). Then open the pdanet on phone and enable usb tether. Then open pdanet from desktop and connect. Then see whether u r able to access internet from pc.
---One more method is try to use ADB from android sdk. It also uses the usb debugging feature.
If adb and pdanet works, that means usb debugging feature on ur phone is working. If it is so, then it is mostly not a cable problem (as far as i know). And if they dont work there is a chance that it is a cable problem.
......................................................................................................................................................................................
And one more thing. If u have used a stock rom (freshly formatted), and faced the issue, then it is mostly not a software problem. Then it might be cable problem or some kind of problem in ur phone. Also check ur phone radio version. Thats all.
bharatgaddameedi, i cant install pdanet. it say android phone not detected. error =103. i think u were right. its hardware related problem but its look like not the cable. most probably its my wildfire usb jack. i test the cable with other mobile, its working (test it on nokia 5800). before i had this problem, sometime i use htc cable to transfer data for my 5800, and some time i used 5800 cable to transfer data for my wildfire. the difference between the two cable pin might damage my wildfire usb jack.. (u said htc cable got 5 pin, so i asume nokia got 4?)
anakhanjing said:
bharatgaddameedi, i cant install pdanet. it say android phone not detected. error =103. i think u were right. its hardware related problem but its look like not the cable. most probably its my wildfire usb jack. i test the cable with other mobile, its working (test it on nokia 5800). before i had this problem, sometime i use htc cable to transfer data for my 5800, and some time i used 5800 cable to transfer data for my wildfire. the difference between the two cable pin might damage my wildfire usb jack.. (u said htc cable got 5 pin, so i asume nokia got 4?)
Click to expand...
Click to collapse
So, pdanet not detecting the phone means usb debugging is also not working under charge mode. That should be phone hardware related problem like u have said about usb jack.
And No. All the micro USB version 2 cables will be the same. Its same for 5800 and wildfire. I use my previous 5233 cable to my wildfire even now.
The usb jack of wildfire may damage if u have used it in an improper way. Something like pressure on the cable when connected and so on...
So, its not something we can solve here. That should be given to service centre as far as i know
anakhanjing said:
the difference between the two cable pin might damage my wildfire usb jack.. (u said htc cable got 5 pin, so i asume nokia got 4?)
Click to expand...
Click to collapse
Can't be. I am using my N82's data cable for data transfers on my Wildfire from Day 1. The provided data cable is pretty much permanently attached to the wall charger.
I accept the fact that it might be hardware problem but there is one more thing I want to try. how about flashing stock rom from pc? flashing 2.1 is ok since it can be rooted again. I had flash stock rom but from the clockwork mod, not from pc, and the hboot is been remove for save flashing. I never try this before because all this time I thought that the problem was cause by custom rom, so I just need to find the right custom Rom.
How can u flash a stock Rom from pc when the usb is not functioning. RUU will not work.
Things get worse when basic things stop functioning.
Sent from my HTC Wildfire using XDA App
Did you try mounting your SD Card via Recovery? Reboot into Recovery > Advanced > Mount SDCard
Hi,
So before going on, I've now spent couple hours trying to fix this issue, looking for tips and threads without luck.
I'm using a rooted DHD, with an Affinity rom. It works perfectly fine.
Yesterday, a friend asked me to install a custom rom on his tablet, which I did.
I had to clean all my Android drivers because the tablet wouldn't be recognized properly by my computer (no ADB driver).
In the end it didn't help and I had to use a fastboot method, which ended well.
Now, my phone doesn't prompt me what I want to do when I plug it to my computer.
I, once again, clean the usb drivers, installed HTC Sync and all its dependencies but the software doesn't recognize my phone (I couldn't care less, but I suppose it's part of my "no prompt" problem).
Of course I tried with and without AV, firewall... No luck (and I think I rooted my phone with both them ON anyway). I tried other USB ports as well
If I plug the phone without HTC Sync and its drivers installed, Windows 7 installs 3 out of 4 drivers, the last being in this suite I suppose.
I tried using the drivers provided with the sdk, they're not for that missing driver.
With the suite installed, I end up with 2 new devices on my devices manager : one "Android USB Device" labeled "My HTC" and one "mobile device" labeled as "J:" (drive name) which means no ADB drivers.
Of course, USB debug and ask when connect are both ON. I tried turning them ON and OFF, but still no luck (except a new driver installation).
ADB drivers start to install as soon as uninstall the "HTC Drive Installer" component, which is weird.
So I don't really know what to do now except that it's driving me nuts as I cannot do anything else than charging the phone now.
Is this a case of "USB brick" ? The threads I read about it all talk about "stock roms".
Try Multi Mount SD Card from the Market.
https://market.android.com/details?...vaWQubXVsdGltb3VudHNkY2FyZC53aWRnZXQuZnJlZSJd
Thanks for the alternative, it works fine
I'd still like to know how to fix this though, if anyone has any clue about it.
It's a sense rom?
Sense roms have an option to permanently put the usb state to charging or storage, etc, without prompting you again. It's an option you tick, in the settings (usb connections, or usb sync maybe? sorry, I don't use sense).
Yes it's a sense rom, with the "always ask me" option activated
Exactly. Yes.
That's strange.