[Q] LG G3 - D855 Restarting when not charging - G3 Q&A, Help & Troubleshooting

Hello,
My LG G3 keeps on restarting when it is not charging. What I did is I reset (factory reset and hard reset) it while it is plugged on the power outlet but same result happened. Phone is normal while it is charging though my battery is already 100% so I need to remove it.
My phone is not rooted, no custom ROM installed after I got it from the store so its safe to say everything is in original state.
Please help developers. Thanks!
Model : LG-D855
Android Version : 5.0
Kernel Version : 3.4.0

Probably a problem with the battery. Try with another battery.

goxi87 said:
Probably a problem with the battery. Try with another battery.
Click to expand...
Click to collapse
might try that. will update you after testing. gonna find other G3 users in my location.

sasukemusika said:
might try that. will update you after testing. gonna find other G3 users in my location.
Click to expand...
Click to collapse
seems to be that some people have this problem now
http://forum.xda-developers.com/lg-g3/help/reboot-charging-t3110810

Related

Phones goes down by itself

Hello everyone,
first of all I tried to find this tread in the G3 subforum but I couldn't find it.
If it already exist please send me the link of the topic and delete mine.
I have a problem with my D855 32GB version (rooted,stock rom,latest lollipop installed).
When I'm not using my phone it happened that the phone shuts down by itself (sometimes it reboots but mostly of the time it turns off) and the only solution is to remove the battery,put it back in and to power on the phone.
Any solutions?
zrilman said:
Hello everyone,
first of all I tried to find this tread in the G3 subforum but I couldn't find it.
If it already exist please send me the link of the topic and delete mine.
I have a problem with my D855 32GB version (rooted,stock rom,latest lollipop installed).
When I'm not using my phone it happened that the phone shuts down by itself (sometimes it reboots but mostly of the time it turns off) and the only solution is to remove the battery,put it back in and to power on the phone.
Any solutions?
Click to expand...
Click to collapse
Trying wiping or factory resetting your phone and see if the problem still occurs
If it does it might be a hardware issue thats causing the constant reboots
itsbighead said:
Trying wiping or factory resetting your phone and see if the problem still occurs
If it does it might be a hardware issue thats causing the constant reboots
Click to expand...
Click to collapse
Already tried with not results.
zrilman said:
Hello everyone,
first of all I tried to find this tread in the G3 subforum but I couldn't find it.
If it already exist please send me the link of the topic and delete mine.
I have a problem with my D855 32GB version (rooted,stock rom,latest lollipop installed).
When I'm not using my phone it happened that the phone shuts down by itself (sometimes it reboots but mostly of the time it turns off) and the only solution is to remove the battery,put it back in and to power on the phone.
Any solutions?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2803292
A lot to take in, but, one consensus seems to be the Battery.....
If you are still under warranty you should contact LG, if it is not the battery and you have tried different ROM's and still have the same issue then i am pretty sure it is a faulty device.
Send it in for repair.
Here is the link. https://www.lg.com/us/support/repair-service/schedule-repair

d851 randomly shuts off, won't power on without charging/removing battery WHY??

Hello all,
having a really aggravating problem where I'm using my g3 where periodically I'll be using my phone (playing pokemon go usually, think it happened once while using the web browser) and the screen just shuts off and will not power on or do anything at all, totally unresponsive, no matter how long I hold the power button. I either have to pull the battery or plug it into a charger to get it to power on again.
When I plug the phone into the charger, the battery screen pops up. It shows my current percent and after some time it will boot back into system.
This wouldn't be so awful if it wasn't for the fact that there's no way to reset the damn phone when it's unresponsive without pulling the battery or charging!
Please, would anyone have ANY clues as to why this is occurring? Any logs I can check?
At the very least, is there any way to modify the boot firmware to allow me to reset the phone when it's unresponsive?
The only thing I can think of is that I replaced the battery recently. The replacement is (supposedly) genuine.
Thank you so much!
[edit] Currently using stock marshmallow that is just rooted no custom kernels or xposed (clean flash) and still having the problem but also had the problem on an older version of fulmics with an old version of xceed kernel
Sorry for the bump, but I'm really desperate for any pointers to solving this. To reiterate:
1. I'll be using my phone (touch screen is being pressed)
2. Screen suddenly shuts off, completely black, no rhyme or reason
3. Phone completely unresponsive, will not power on until battery is pulled or phone is plugged into the charger (in the case of the latter, the phone displays the battery charging screen like the phone was completely off and dead)
Please I'm desperate for any kind of help at all. The problem doesn't seem to happen while charging, only when drawing directly from battery though I generally don't use it while it's charging
I also have D851 I had the same problem as u Flash custom kernel like xceed check the andriod development page for g3 u will see it there use 4v beta mentioned on his thread u need TWRP n root for this if ur in clean stock rom ... No xposed no viper it doesnt support it will give u reboots if u use both these ....
jinderation said:
I also have D851 I had the same problem as u Flash custom kernel like xceed check the andriod development page for g3 u will see it there use 4v beta mentioned on his thread u need TWRP n root for this if ur in clean stock rom ... No xposed no viper it doesnt support it will give u reboots if u use both these ....
Click to expand...
Click to collapse
Thank you so much for your response jinderation!
Just to clarify, you've had this issue described in the OP, but installing the exceed 4v kernel solved the problem for you?
I've installed the exceed 4v kernel so I will report back if I still have the problem.
Regards
Yes i had the same issue mine gave problem when i was rooted n xposed installed on stock kernel i havent checked it in complete stock cuz i recently bought this phone n whenever i buy a new phone i root it after flashing xceed wipe delvik cache also i no longer have random reboots of tmobile logo n no phone being complete dead to pull the battery out n place it back again ... After flashing xceed u also may need to flash super su via twrp for root download synapse from playstore apply on the lower power state mode then ur good to go
Hey everyone. I've installed the exceed 4v kernel as described in Jinderation's post and sadly I still get the shutdown / won't respond without pulling battery or charging problem .
I noticed I almost always have the problem when the battery is under 50. It NEVER happens while the phone is connected to some kind of charger.
I will be extremely grateful to anyone who can offer further advice. Is there anyway way I can run a log to catch what's causing this problem?
Also, thank you so much jinderation for taking the time to help me.
Regards
I was on the stock MM rom about a month in use for the d851 had no issues. Yesterday my phone blue screen wont power back on or no charge no nothing. Plz help!!!
amaskedman said:
Hey everyone. I've installed the exceed 4v kernel as described in Jinderation's post and sadly I still get the shutdown / won't respond without pulling battery or charging problem .
I noticed I almost always have the problem when the battery is under 50. It NEVER happens while the phone is connected to some kind of charger.
I will be extremely grateful to anyone who can offer further advice. Is there anyway way I can run a log to catch what's causing this problem?
Also, thank you so much jinderation for taking the time to help me.
Regards
Click to expand...
Click to collapse
Thats strange u shouldnt be having this issue on that kernel ... Here is one another solution go back to stock via restore via twrp if u had a backup in there ...n flash solid kernel ...solid kernel is best for performance try that... I played n completed Fahrenheit indigo prophecy game on that kernel no reboots or being complete dead... Try it n report back ...also buy 2 stock batteries try running them on ur phone also use geniune stock cable n charger install ampere app see how many ampere are showing when charging the value needs to be 800mah in normal
---------- Post added at 02:55 AM ---------- Previous post was at 02:52 AM ----------
DKStunna108 said:
I was on the stock MM rom about a month in use for the d851 had no issues. Yesterday my phone blue screen wont power back on or no charge no nothing. Plz help!!!
Click to expand...
Click to collapse
If its not completely responding take it to a reputable technician who can unbrick ur phone n dont worry it wont cost ur 100$...market is filled with there parts anyway
DKStunna108 said:
I was on the stock MM rom about a month in use for the d851 had no issues. Yesterday my phone blue screen wont power back on or no charge no nothing. Plz help!!!
Click to expand...
Click to collapse
try a new battery
gringos75 said:
try a new battery
Click to expand...
Click to collapse
I got a new battery today. Same issue no power on

LG G4 H810 Doesn't power up

Hello there, First of all i am new here, This is my first post here... well let's continue with my problem.
I bought a LG G4 about 1 month ago, everything was going perfectly, but 2 days ago it start to install a new android version on the phone, it says a new update was there, so i tried to download it... Everything goes ok and then my phone start with problems, i can't unistall any app because my phone restart, can't do a password because it close, can't use my phone like always...
So i tried to downgrade my phone to a previous android version, i tried this method: http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I used the kdz method using LG UP, i downloaded the firmware (PR H810PR10a_04.kdz) so i decided to follow the step in the thread mentioned before, everything was ok, it show up 100% and say complete, so i decide to unplug my phone and tried to power up, so what's up? My phone died, i can't make it power up, can't access download mode, can't acess factory reset or anything else, It doesn't power up using power on button, tried to charge and does nothing, PC don't reconigze it...
So maybe i bricked it, Is there any solution to this? As i need help... I am afraid of losing my phone as it was working amazing before.
Thanks you in advance.
moises1012 said:
Hello there, First of all i am new here, This is my first post here... well let's continue with my problem.
I bought a LG G4 about 1 month ago, everything was going perfectly, but 2 days ago it start to install a new android version on the phone, it says a new update was there, so i tried to download it... Everything goes ok and then my phone start with problems, i can't unistall any app because my phone restart, can't do a password because it close, can't use my phone like always...
So i tried to downgrade my phone to a previous android version, i tried this method: http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
I used the kdz method using LG UP, i downloaded the firmware (PR H810PR10a_04.kdz) so i decided to follow the step in the thread mentioned before, everything was ok, it show up 100% and say complete, so i decide to unplug my phone and tried to power up, so what's up? My phone died, i can't make it power up, can't access download mode, can't acess factory reset or anything else, It doesn't power up using power on button, tried to charge and does nothing, PC don't reconigze it...
So maybe i bricked it, Is there any solution to this? As i need help... I am afraid of losing my phone as it was working amazing before.
Thanks you in advance.
Click to expand...
Click to collapse
Anyone can help me please? I really need help with this!
moises1012 said:
Anyone can help me please? I really need help with this!
Click to expand...
Click to collapse
Just give another cable a try. Maybe it's just the charger. Otherwise you may be another victim of the motherboard issue. Which serial? 5xx?
steadfasterX said:
Just give another cable a try. Maybe it's just the charger. Otherwise you may be another victim of the motherboard issue. Which serial? 5xx?
Click to expand...
Click to collapse
Where can i find the serial number? Sorry i am just newbie in this.
About your solution it doesn't work, I have tried diferrent cables chargers and still don't work, It don't make any sign of life, it's dead completely.
Anyone please help me....
moises1012 said:
Where can i find the serial number? Sorry i am just newbie in this.
About your solution it doesn't work, I have tried diferrent cables chargers and still don't work, It don't make any sign of life, it's dead completely.
Click to expand...
Click to collapse
Pull out he battery and you will see the serial. If it starts with 5xx your chances are big that you're another victim of the main board issue.
Check the other threads regarding bootloop and if you wanna recover your data try the freezer or oven method (search for those here)
.
steadfasterX said:
Pull out he battery and you will see the serial. If it starts with 5xx your chances are big that you're another victim of the main board issue.
Check the other threads regarding bootloop and if you wanna recover your data try the freezer or oven method (search for those here)
.
Click to expand...
Click to collapse
No, My serial number don't start with 5, it's 404kxxxxx
Anyways i am going to give those threads a look, thanks you so much.
steadfasterX said:
Pull out he battery and you will see the serial. If it starts with 5xx your chances are big that you're another victim of the main board issue.
Check the other threads regarding bootloop and if you wanna recover your data try the freezer or oven method (search for those here)
.
Click to expand...
Click to collapse
I have read others thread regarding the bootloop issue but it's not my problem... The main problem is my phone is dead... I can't make PC to recognize it, can't put chargers, don't even give any sign of life to power up, LED don't power up... So how can i do any of these methods when i can't make it awake?
Thanks you.
Me too, my phone doesn't turn on anymore, please help
Any solution to this please?
Your phone is proably refurbrished, and it have no all h810 parts inside. So proably it's not H810, and you flashed image for this, that's can be problem. you have to disassembly your phone and check parts.
I buyed it new so it's not refurbrished
Where you bought
Ganjax said:
Where you bought
Click to expand...
Click to collapse
Amazon, I bought it new. I know in amazon are some refurbrished phones but i am sure i bought it new.
moises1012 said:
Amazon, I bought it new. I know in amazon are some refurbrished phones but i am sure i bought it new.
Click to expand...
Click to collapse
Amazon? It's same as aliexpress or even wish
It's an Online shop, I bought it directly of a trusted seller so i am sure it's new... The problem come when it start updating.
LG is having a hard time with dead phones, one of my Nexus 5x just died... It just died and will need to send it to repair.
Enviado desde mi Nexus 5X mediante Tapatalk

Zenfone 2 only boots Android when plugged in a USB.

So I was using my phone normally yesterday, until it shuts down randomly while using the camera. So I restarted it, but it still restarted as I got to my home screen. So I said to myself that there must be something went wrong in the rom that I am using (which is LOS 14.1), but I've got a backup before **** happened, not to worry, after I restored it though, IT STILL RESTARTED, but the weird part is, It doesn't restart if it is charging. So I wondered maybe the battery has given up, but in the TWRP, it doesn't restart even unplugged?
Things that I had tried:
1. Tried a new rom (this time using BORETS ROM), still restarts when unplugged.
2. Ran the backup again, still no change.
3.Drained my battery in TWRP, charged it up to 100%, still restarts.
Also, when I boot up my phone without a USB cable plugged in, It restarts when loading the main rom (the rom's splash screen, not the main splash screen), PLEASE HELP ME.
Xnin47 said:
So I was using my phone normally yesterday, until it shuts down randomly while using the camera. So I restarted it, but it still restarted as I got to my home screen. So I said to myself that there must be something went wrong in the rom that I am using (which is LOS 14.1), but I've got a backup before **** happened, not to worry, after I restored it though, IT STILL RESTARTED, but the weird part is, It doesn't restart if it is charging. So I wondered maybe the battery has given up, but in the TWRP, it doesn't restart even unplugged?
Things that I had tried:
1. Tried a new rom (this time using BORETS ROM), still restarts when unplugged.
2. Ran the backup again, still no change.
3.Drained my battery in TWRP, charged it up to 100%, still restarts.
Also, when I boot up my phone without a USB cable plugged in, It restarts when loading the main rom (the rom's splash screen, not the main splash screen), PLEASE HELP ME.
Click to expand...
Click to collapse
Hello ..a few questions.
What phone is it ?
What number TWRP do you have ? 3.0.X.X
X= ?
timbernot said:
Hello ..a few questions.
What phone is it ?
What number TWRP do you have ? 3.0.X.X
X= ?
Click to expand...
Click to collapse
It's a ZE551ML and I currently have returned to stock boot loader and recovery image, but the time that it happened I was on TWRP 3.0.3-M4. Why'd you ask?
Xnin47 said:
It's a ZE551ML and I currently have returned to stock boot loader and recovery image, but the time that it happened I was on TWRP 3.0.3-M4. Why'd you ask?
Click to expand...
Click to collapse
Thought you might have older TWRP - no worries
Alls OK now then ?
If it is ? Put **[ solved ]** in title :good:
timbernot said:
Thought you might have older TWRP - no worries
Alls OK now then ?
If it is ? Put **[ solved ]** in title :good:
Click to expand...
Click to collapse
Unfortunately, No it's still not okay.
Xnin47 said:
Unfortunately, No it's still not okay.
Click to expand...
Click to collapse
Have you got IFWI version 0094.0183 in bootloader and M stock recovery ?
If you have , you can use my downgrade from M to LP via SD card from my signature below
If, when back in LP .196 -- You still have the same problem , you will be looking at an hardware and not software problem :good:
https://forum.xda-developers.com/zenfone2/help/success-downgrade-mm-to-lp-via-sd-card-t3520642
timbernot said:
Have you got IFWI version 0094.0183 in bootloader and M stock recovery ?
If you have , you can use my downgrade from M to LP via SD card from my signature below
If, when back in LP .196 -- You still have the same problem , you will be looking at an hardware and not software problem :good:
https://forum.xda-developers.com/zenfone2/help/success-downgrade-mm-to-lp-via-sd-card-t3520642
Click to expand...
Click to collapse
Today I flashed 2.15.40.13 on raw using Asus Flash Tool, still no luck , I guess it's a hardware problem huh?
Xnin47 said:
Today I flashed 2.15.40.13 on raw using Asus Flash Tool, still no luck , I guess it's a hardware problem huh?
Click to expand...
Click to collapse
Seems like you didn't need any help.
timbernot said:
Seems like you didn't need any help.
Click to expand...
Click to collapse
The problem just seems very weird to be a hardware problem , So, again, after charging my phone up to 100 percent, booted it up to Android and then unplugged it, and I had about a minute of activity now before it shuts down. Again in recovery or boot loader, it never shuts down.
Do me a favour , test with cable attached to phone but detached from charger to rule out USB socket , cable etc:good:
timbernot said:
Do me a favour , test with cable attached to phone but detached from charger to rule out USB socket , cable etc:good:
Click to expand...
Click to collapse
Tried it now, still shuts down.
Xnin47 said:
Tried it now, still shuts down.
Click to expand...
Click to collapse
If its out of warranty , i would first check all connections inside phone ,
it could be battery
it could be main board or usb board.
If it were battery though , it should shut down connected to lower amp pc usb2.
Not much you can do really apart from above, usb boards are cheap`sh to buy, maybe worth the gamble ? Obviously if connections dont fix before ditching if main board. Try a discon of all connections and reconnect before ditching
I have the EXACTLY same problem.
Did you solved?
Guys, I know it's been a long time this question was asked, but I'm having the exact same problem since a week.
@owenreilly @Xnin47 any luck on solving it?
Thanks a lot!
neves4 said:
Guys, I know it's been a long time this question was asked, but I'm having the exact same problem since a week.
@owenreilly @Xnin47 any luck on solving it?
Thanks a lot!
Click to expand...
Click to collapse
Wow this is an old problem. Nope, I didn't fix it, instead I was back on my Galaxy Alpha until I moved on to newer phones. I believe the problem though was the battery, so if you want, you can replace that. Sorry for the late reply bro!
Xnin47 said:
Wow this is an old problem. Nope, I didn't fix it, instead I was back on my Galaxy Alpha until I moved on to newer phones. I believe the problem though was the battery, so if you want, you can replace that. Sorry for the late reply bro!
Click to expand...
Click to collapse
Hey dude! I've replaced my battery 3 weeks ago based on a Brazilian forum and it was, indeed, the culprit haha. Now everything is back on track again.
Thanks a lot for the answer

LG k10 k430y battery problem

Hi guys
I fixed my phone it was bricked but now i have another issue my battery is not charging as it should be.
I tried a different adapter still same problem and another cable still same issue.
it goes up to 190mAh then drops immediately
Any help??
Billabomb75 said:
Hi guys
I fixed my phone it was bricked but now i have another issue my battery is not charging as it should be.
I tried a different adapter still same problem and another cable still same issue.
it goes up to 190mAh then drops immediately
Any help??
Click to expand...
Click to collapse
You should either try another battery or factory/hard reset it the phone. Btw are you rooted RN or any custom recovery?
waleeds1 said:
You should either try another battery or factory/hard reset it the phone. Btw are you rooted RN or any custom recovery?
Click to expand...
Click to collapse
I tried about everything and no i dont because i cant unlock my bootloader
Oh
Try to calibrate your battery . if this isnt work try to change battery.

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