[Q] Help ! can't find the problem with my LG G3... - G3 Q&A, Help & Troubleshooting

Help ! I own an LG G3 and randomly had a problem with the stock messaging app as it was failing and crashing, so then I decided to reboot my phone but as it rebooted, it was still the same except it had a stock background, no knock code, and my home + recent apps buttons do not function at all but show touch feedback... also when I long press my recent apps button it brings up the settings tab which it should do, which is odd, also my return/back button still works fine. I switched my background to my original one and enabled knock code again, then tried rebooting, hot booting, and powering off and on the phone but nothing worked it even reset my background again to stock and disabled my knock code. I can answer any questions other questions, Any help would be appreciated, Thank You !
Edit: Notifications do not show and the stock camera shortcut ( Hold volume down ) stopped working.

I'd probably try a factory reset if you haven't already. Also list your current software version and carrier info., which might be helpful to us in helping you.
How to factory reset the LG G3
http://www.androidpit.com/how-to-factory-reset-the-lg-g3

Be sure to backup your messages/address book, that problem sounds like an excellent candidate for a factory reset solution.
redduc900, you have a private message from me.

c627627 said:
Be sure to backup your messages/address book, that problem sounds like an excellent candidate for a factory reset solution.
Click to expand...
Click to collapse
I have Titan Backup (free version ), can I back everything up, factory reset, and the reload my phone ?
redduc900 said:
I'd probably try a factory reset if you haven't already. Also list your current software version and carrier info., which might be helpful to us in helping you.
Click to expand...
Click to collapse
It's a Sprint phone, software version LS990ZV4
I was gonna use that as a last resort, but I'll give it a try. Guess I'll have to reroot my phone... Again

TheAllOriginal said:
It's a Sprint phone, software version LS990ZV4
I was gonna use that as a last resort, but I'll give it a try. Guess I'll have to reroot my phone... Again
Click to expand...
Click to collapse
Well, if you are rooted, you might try going into your custom recovery and wiping cache and dalvik-cache.
Since you suspect the messaging app, maybe wipe the data for that one as well? You'd lose all your messages, of course.

epidenimus said:
Well, if you are rooted, you might try going into your custom recovery and wiping cache and dalvik-cache.
Since you suspect the messaging app, maybe wipe the data for that one as well? You'd lose all your messages, of course.
Click to expand...
Click to collapse
I don't have a custom recovery, whoops. The messaging app was fixed after the first reboot, which is when my phone booted that all the other problems occurred. Thinking of just backing everything up and factory resetting, although I wonder if I back up my phone and reset it then load my back up would the problem persist ? as maybe it stems off the soft/firmware, feel like this is the problem since the buttons show touch feedback but do not work.

TheAllOriginal said:
I don't have a custom recovery, whoops. The messaging app was fixed after the first reboot, which is when my phone booted that all the other problems occurred. Thinking of just backing everything up and factory resetting, although I wonder if I back up my phone and reset it then load my back up would the problem persist ? as maybe it stems off the soft/firmware, feel like this is the problem since the buttons show touch feedback but do not work.
Click to expand...
Click to collapse
Glad you seem to have it resolved.
BTW, a couple of notes and suggestions on best practices:
1. If you root and intend in any way on using the elevated permissions to modify your system, you should install a custom recovery, such as TWRP. This will allow you to backup your entire system at any time and restore in the event of an oooops! event.
2. If/when you have a custom recovery:
NEVER accept an OTA (over the air) update. It will bork your phone.
NEVER perform a factory reset from a stock ROM. It will bork your phone.​

Related

Is ICS update started by LG Update tool?

Is ICS update started by LG Update tool?
avee02000 said:
Is ICS update started by LG Update tool?
Click to expand...
Click to collapse
Yes. I did it last night and it works great.
oxyehho said:
Yes. I did it last night and it works great.
Click to expand...
Click to collapse
Thanks for reply, i will update it now.
Will the update through the lg mobile tool wipe everything ( apps etc ) ? Is it recommended to do a factory reset after the upgrade?
Thanks.
esqwav said:
Will the update through the lg mobile tool wipe everything ( apps etc ) ? Is it recommended to do a factory reset after the upgrade?
Thanks.
Click to expand...
Click to collapse
Yes, it will erase everything. I'm guessing a factory reset wouldn't be necessary since I think it starts you with a clean slate to begin with after installing it, but if you prefer to do it, it wouldn't hurt I suppose.
LG Update tool
LG Update Tool or whatever you call it. I used it yesterday for update from official first update (vj10?) to official ICS. It leaved all contacts, messages and WiFi access codes intact.
Everything as it is described on LG page (remove spaces, add www in front)
lg . com/us/ NitroHD-Upgrade
1. Install driver
2. reboot
3. install Tool
4-and-5. connect phone and run tool
In ~25 minutes I've got ICS installed.
The only issue I have is the battery life. My usage mode is "Mostly idle" and battery lasts 1 day +. Now it is running out 10% per hour. Not sure what is the problem.
There is my issue, I cannot get the tool to see my phone is connected? Where in CM9 do I activate the "PC Software" mode or have the USB connection menu come up?
In my case (Stock ROM) that was in phone's Settings -> Connectivity -> USB settings then it was a menu { Mass Storage, Charge only, PC Software, MTP something } and "Always Ask" (I'm Paranoid ). I'm not familiar with CM, so check other threads. May be it's easier to get stock ROM first.
drumist said:
Yes, it will erase everything. I'm guessing a factory reset wouldn't be necessary since I think it starts you with a clean slate to begin with after installing it, but if you prefer to do it, it wouldn't hurt I suppose.
Click to expand...
Click to collapse
No, it won't erase everything. just start LG Update tool & connect your phone and start updating. after everything is done you will see your installed apps are still there even call log sms everything remains there.
blaineball said:
There is my issue, I cannot get the tool to see my phone is connected? Where in CM9 do I activate the "PC Software" mode or have the USB connection menu come up?
Click to expand...
Click to collapse
Follow this link-
http://www.lg.com/us/mobile-phones/ATT_Update/index.jsp
avee02000 said:
No, it won't erase everything. just start LG Update tool & connect your phone and start updating. after everything is done you will see your installed apps are still there even call log sms everything remains there.
Click to expand...
Click to collapse
Fail on LG's part. In that case, I'd suggest that everyone who installs this ROM perform a factory reset after installing it.
drumist said:
Fail on LG's part. In that case, I'd suggest that everyone who installs this ROM perform a factory reset after installing it.
Click to expand...
Click to collapse
Not a fail at all... It backs up your info before doing the update.
Personally, I find this to be a huge win. I find it very cumbersome and annoying to have to go through and download my apps and customize the settings.
Way to go LG!
mattman86 said:
Not a fail at all... It backs up your info before doing the update.
Click to expand...
Click to collapse
No, it doesn't back anything up. It's just means it's not clearing your data partition at all during the update. It's the same as not doing "facory reset/wipe data" from CWM before installing a ROM.
The problem is that can lead to all kinds of weird problems once you're in the new ROM. It's probably why some people report bad battery life and others don't, etc.
drumist said:
No, it doesn't back anything up. It's just means it's not clearing your data partition at all during the update. It's the same as not doing "facory reset/wipe data" from CWM before installing a ROM.
The problem is that can lead to all kinds of weird problems once you're in the new ROM. It's probably why some people report bad battery life and others don't, etc.
Click to expand...
Click to collapse
I have upgraded and my data & apps and everythings are as it is. should i factory reset/wipe data now? or should i re updrade? my battery back up is worst at present, 10 hours light use only.
avee02000 said:
I have upgraded and my data & apps and everythings are as it is. should i factory reset/wipe data now? or should i re updrade? my battery back up is worst at present, 10 hours light use only.
Click to expand...
Click to collapse
I would suggest that you do a factory reset and see if the battery life improves after doing that. You'll have to set up the phone again though. Make sure your contacts are either stored to SIM or Google so that you don't lose them, etc.
If you don't know, you need to turn the phone completely off, then hold down volume down and power button at the same time -- keep holding until the text appears that asks if you want to factory reset. Then let go and follow the instructions.
There shouldn't be any reason to install the update a second time.
drumist said:
I would suggest that you do a factory reset and see if the battery life improves after doing that. You'll have to set up the phone again though. Make sure your contacts are either stored to SIM or Google so that you don't lose them, etc.
If you don't know, you need to turn the phone completely off, then hold down volume down and power button at the same time -- keep holding until the text appears that asks if you want to factory reset. Then let go and follow the instructions.
There shouldn't be any reason to install the update a second time.
Click to expand...
Click to collapse
Thanks for your useful point about factory reset. i did factory reset and downloaded about 30 apps which i installed earlier. now i will notice battery life. i will confirm it after using a day.
Does anyone know if this update could apply to P936? I'm currently on CM9-RC2 for P930...
Thanks in advance, cheers!
sent from my LG-P936

[Q] Rooted 4.3 OTA soft-bricked, wouldn't load any apps

So basically I did this:
http://forum.xda-developers.com/showthread.php?t=2538991
But unfortunately, I hadn't realized that the mobile hotspot was sealed up in that update. So I looked it up, and saw that someone had recommended this:
http://forum.xda-developers.com/showthread.php?p=48326067
So I went into TWRP and installed it. But that didn't work. When I booted back up EVERY app was crashing immediately except the stock Samsung apps (Messaging, Email, etc.). I tried to reverse it with the original framework-res.apk but when I did, the phone would get stuck at the AT&T logo (which was silent). I went back and forth a few times (when I applied that tethering mod, the phone would boot; when I tried to reverse it, it wouldn't), then did a factory reset in TWRP. After that, the phone booted, but the Setup Wizard would crash. So I did a Nandroid restore in TWRP and now the phone hangs at the AT&T logo no matter what I do.
My question is, what can I do now? I have a replacement device coming through warranty just in case, but it would be much better to just fix this one. However, I want to be certain and not HARD brick the phone...
I have never been able to restore a stock 4.3 nandroid without everything crashing. I have always had to go back into recovery and wipe data/factory reset and wipe cache and dalvik cache then reboot and go through the whole setup process again. If that doesn't work you could try installing the stock debloat ROM from this thread. That's what I am running and it works great. http://forum.xda-developers.com/showthread.php?t=2540998
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Iantuition said:
So basically I did this:
http://forum.xda-developers.com/showthread.php?t=2538991
But unfortunately, I hadn't realized that the mobile hotspot was sealed up in that update. So I looked it up, and saw that someone had recommended this:
http://forum.xda-developers.com/showthread.php?p=48326067
So I went into TWRP and installed it. But that didn't work. When I booted back up EVERY app was crashing immediately except the stock Samsung apps (Messaging, Email, etc.). I tried to reverse it with the original framework-res.apk but when I did, the phone would get stuck at the AT&T logo (which was silent). I went back and forth a few times (when I applied that tethering mod, the phone would boot; when I tried to reverse it, it wouldn't), then did a factory reset in TWRP. After that, the phone booted, but the Setup Wizard would crash. So I did a Nandroid restore in TWRP and now the phone hangs at the AT&T logo no matter what I do.
My question is, what can I do now? I have a replacement device coming through warranty just in case, but it would be much better to just fix this one. However, I want to be certain and not HARD brick the phone...
Click to expand...
Click to collapse
if you can get back to twrp , clear everything then flash the official correct file that yu want then see if that works...restore your apps/data after a clean refresh for your phone
remember panicking and being paranoid with flashing/rooting is not a a good idea, always rethink what you did wrong, let the phone cool down, research know what you re doing then fix it
dont rush, cuz rushing leads to bricks (learned from experience from day 1 with root)
bellifritz said:
I have never been able to restore a stock 4.3 nandroid without everything crashing. I have always had to go back into recovery and wipe data/factory reset and wipe cache and dalvik cache then reboot and go through the whole setup process again. If that doesn't work you could try installing the stock debloat ROM from this thread. That's what I am running and it works great. http://forum.xda-developers.com/showthread.php?t=2540998
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
How'd you do that? Just the regular factory reset? Cause the setup wizard wouldn't even run after that.
winosxbuntu said:
if you can get back to twrp , clear everything then flash the official correct file that yu want then see if that works...restore your apps/data after a clean refresh for your phone
remember panicking and being paranoid with flashing/rooting is not a a good idea, always rethink what you did wrong, let the phone cool down, research know what you re doing then fix it
dont rush, cuz rushing leads to bricks (learned from experience from day 1 with root)
Click to expand...
Click to collapse
Okay. Which official file though? and should I clear the system and boot partitions too?
Iantuition said:
How'd you do that? Just the regular factory reset? Cause the setup wizard wouldn't even run after that.
Okay. Which official file though? and should I clear the system and boot partitions too?
Click to expand...
Click to collapse
try this two links, everything on flashing 4.3 stock/rooting and fix http://forum.xda-developers.com/showthread.php?t=2540998
http://forum.xda-developers.com/showpost.php?p=46804338
either one will work
AND dont clear everything just cache/dalvik/format system/ factory reset BUT follow the instructions given for that rom to avoid any problems
winosxbuntu said:
try this two links, everything on flashing 4.3 stock/rooting and fix http://forum.xda-developers.com/showthread.php?t=2540998
http://forum.xda-developers.com/showpost.php?p=46804338
either one will work
AND dont clear everything just cache/dalvik/format system/ factory reset BUT follow the instructions given for that rom to avoid any problems
Click to expand...
Click to collapse
Okay so I just leave boot alone. Let us pray, LOL. And sorry if I've sounded like a supernoob but I'm trying to be REALLY careful.
Iantuition said:
How'd you do that? Just the regular factory reset? Cause the setup wizard wouldn't even run after that.
Hit the power button to make the screen go to sleep. Hit the power button again to wake it up. Nothing should be crashing while you are on the lock screen so just hold the power button until the power menu appears and select power off. Once it powers off hold the volume up, home button and power button until you see the blue words in the upper left corner of the screen I believe it says loading recovery. Release the power button but continue holding the other 2 buttons until recovery loads. Now wipe data, cache and under advanced wipe dalvik cache. Reboot and everything should quit crashing but you will have to setup your account and apps again. That is the only way that I can get stock touchwiz 4.3 nandroids to work.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Iantuition said:
Okay so I just leave boot alone. Let us pray, LOL. And sorry if I've sounded like a supernoob but I'm trying to be REALLY careful.
Click to expand...
Click to collapse
it will work, i agree with what bell said. unless its hard bricked then no worries just keep calm and fix the damn phone

I screwed up xD

So, this is my first Samsung device, longtime HTC user. I was cocky and thought I could go ahead and delete system apps that I thought were safe to delete. Apparently, I was sorely mistaken.
I am now caught in a bootloop. Luckily for me, I can get into the system and do a few things before it reboots. I was unable to fing factory images for the s6 edge, so, I have another idea, but I need someone's help.
I was thinking if someone could make a backup using titanium backup of all their system apps and share it with me, I would attempt to run the restore option in TiBu to remedy the issue. If anyone could do this, or has a better idea, let me know. Thanks in advance, and I apologize for needing something so trivial (smh).
if you can get into the settings menu and do a factory reset, that would fix it..
also, try calling t mobile, and ask tech support how you can boot into recovery, and there should also be a factory reset choice in there..
wase4711 said:
if you can get into the settings menu and do a factory reset, that would fix it..
also, try calling t mobile, and ask tech support how you can boot into recovery, and there should also be a factory reset choice in there..
Click to expand...
Click to collapse
I've done that, the phone simply reboots itself. When I try to boot into recovery, I don't get that distorted green/white screen everyone else does, it flashes real quick then goes dark, nothing more. I've tried the vol- 4 times, power, vol- 7 times power, wait, power combo as well, it does not factory reset my device.
I would still call t mobile and ask them how to actually boot into recovery.
There has to be a way to do it; I would turn the phone off completely, then boot into recovery using the method t mobile suggests..
EDIT: read this http://www.androidexplained.com/galaxy-s6-recovery-mode/
wase4711 said:
I would still call t mobile and ask them how to actually boot into recovery.
There has to be a way to do it; I would turn the phone off completely, then boot into recovery using the method t mobile suggests..
EDIT: read this http://www.androidexplained.com/galaxy-s6-recovery-mode/
Click to expand...
Click to collapse
I really appreciate your help in trying to get me into recovery, but I have tried everything. I've done the release after the buttons stop blinking, don't release until you see blue text (which I never do, there is never blue text at the top of my screen). I also work for T-Mobile, I have access to the files customer care would read you if you called in. I am at work right now lol.
Honestly, all I need is a zipped titanium backup of system apps (just the app, no data) that I can get onto the phone and try and restore.
I don't mean to sound rude, but this isn't my first rodeo. I've been attempting to get a logcat to identify which error is causing the device to crash so I can ask for just that one app (I can't get the log though, always hangs on waiting for device, even though I can execute other adb commands). All I need is that TiBu copy.
Edit: Wow, I finally got it to factory reset. I'm not sure why it didn't work before. I tried the same thing countless times with no success, but I finally got it.
Again, I apologize if I sounded rude earlier. I really didn't mean to be.
not rude at all bro, as you know, there are so many different levels of "knowledge" here, that I try to use the lowest common denominator when helping folks out, but you obviously know what you are doing!
Glad to hear you got to factory reset menu; that should fix you right back up!:good:
I was in the same boat as you. Rooted, removed system apps, got back to Recovery Screen, but a Factory Restore did not bring back the apps that were removed. Tried Kies, but it would not work last night. As of this afternoon, Kies will now work. Just did it a few minutes ago.
Use the "Firmware Upgrade and Initialization" option. You'll need the Model Name and Serial Number, both of which can be found on the Box, or in the Settings menu if you can get there.

Pixel xl phone app unresponsive 9.0

Hi, I'm aware that several people have issues with the new pie rom.
Unfortunately, I have a problem that I haven't seen before on the forum:
It takes like a full 5 sec to call somebody and the same to end it.
It's very frustrating because I never know how to react in this situation (did he heard? Etc...)
I don't want to factory reset and I got everything stock.
Anyone has an idea on how to fix this?
Can I wipe cache with the stock recovery? Maybe install an other phone app?
Thx
i am having issues in pie as well. i cant seem to transfer large files to the phone.doing so makes the phone restarts. i tried it 5 times or so. fhis update is not good
Only way to clear up issues is a clean factory image install if this was not done to begin with.
OK thanks...
Though I blindfully hope someone will be get some alternative has I don't want do execute such extreme solution
b4bass said:
OK thanks...
Though I blindfully hope someone will be get some alternative has I don't want do execute such extreme solution
Click to expand...
Click to collapse
It's actually relatively painless. Apps restore automatically when you go through setup, calls and texts are restored, as well as system settings and WiFi networks. Takes me ~30 mins total, and maybe 5 of that is actually looking at the phone, the rest is letting it sync and restore backups automatically.
I was thinking about it doing a factory reset once the final came out but I've heard stories from fellow moviepass owners that are unable to use the app when switching phones. That would make a valid concern for factory resets as well. Not because of lag but I have noticed battery seems worse after the upgrade and wanted to factory reset to rule out. As I ran all the ota betas of pie a factory reset isn't a bad idea anyway.
tiny4579 said:
I was thinking about it doing a factory reset once the final came out but I've heard stories from fellow moviepass owners that are unable to use the app when switching phones. That would make a valid concern for factory resets as well. Not because of lag but I have noticed battery seems worse after the upgrade and wanted to factory reset to rule out. As I ran all the ota betas of pie a factory reset isn't a bad idea anyway.
Click to expand...
Click to collapse
Your device ID is tied to the app. When you factory reset and reinstall the app your device ID is reset. You can root using Magisk and then install Titanium Backup to backup the app and data, this will preserve the ID. i had to do this when switching ROMS.

Question How can I recover data from device stuck on starting page?(PE+ ROM)

Recently I dirty flashed PE+ ROM into my moto g40 fusion in a hurry without looking at the developer instructions(which clearly says I should clean flash). So ,now my phone is stuck on starting screen with a faded Google logo.I did not even take any backup(Silly Me)!
But somehow I am able to turn on flashlight by long pressing lock button(It was previously set ). I even hear alarms. I think That means phone is awake but for some reason the display is just a grey Google logo
How to fix this?What should I do?‍
I think performing a factory reset might boot the device.But Can I somehow recover the data?
@arsradu Can you please help me out?
tableware said:
Recently I dirty flashed PE+ ROM into my moto g40 fusion in a hurry without looking at the developer instructions(which clearly says I should clean flash). So ,now my phone is stuck on starting screen with a faded Google logo.I did not even take any backup(Silly Me)!
But somehow I am able to turn on flashlight by long pressing lock button(It was previously set ). I even hear alarms. I think That means phone is awake but for some reason the display is just a grey Google logo
How to fix this?What should I do?‍
I think performing a factory reset might boot the device.But Can I somehow recover the data?
@arsradu Can you please help me out?
Click to expand...
Click to collapse
Hello,
I don't have the phone anymore. So this is general info.
For as far as I know, you can't recover the data. However, Google does automatical backups at regular intervals, if you let it. So...chances are you might already have a backup. You could try to use it after factory resetting your phone.
Something else you could try...is flashing back the older version you had on top of this one. Maybe it will let you boot into it successfully so you can get access to your data. After that, I would suggest taking a backup, if you don't have one already.
And if you want the newer version again, make sure you follow the instructions given by the developer and see if that works.
I'm not aware of any other way.
Yeah, it could be that the phone is alive, but...if you can't interact with it...it doesn't help.
Thank you arsradu for replying..
arsradu said:
Hello,
I don't have the phone anymore. So this is general info.
For as far as I know, you can't recover the data. However, Google does automatical backups at regular intervals, if you let it. So...chances are you might already have a backup. You could try to use it after factory resetting your phone.
Something else you could try...is flashing back the older version you had on top of this one. Maybe it will let you boot into it successfully so you can get access to your data. After that, I would suggest taking a backup, if you don't have one already.
And if you want the newer version again, make sure you follow the instructions given by the developer and see if that works.
I'm not aware of any other way.
Yeah, it could be that the phone is alive, but...if you can't interact with it...it doesn't help.
Click to expand...
Click to collapse
I knew you don't have the phone anymore.I read that in the conversations.But I was kinda desperate.So, Sorry that I bothered you.
I hadn't allowed Google to backup my data except for photos and videos.
Flashing the older version of the rom on top of it was the first thing I tried,But the PE Recovery said the data was corrupted , didn't let me to boot into it and it wanted me to factory reset ‍. So in the hope of keeping the data I reflashed the same rom.
But, the exact same advice from you today gave me an idea.I know the data is intact in the device, If I somehow can backup this ,I might restore it in a clean flashed rom!
So I went through other XDA threads,watched some YouTube videos.
Then I boot it into twrp(again, thanks to your tutorial) took a backup of only data,wiped everything, flashed the previous version and restored the backup.And now I am writing from my own device🥹🥹.
But the problem is partially solved.I lost some important files from internal storage (as expected) .When I tap, I cannot open important settings options like individual app info, developer options,restore and backup etc .I can't swipe down the quick settings menu.When I try to toggle night light the display is just getting dark altogether.
tableware said:
Thank you arsradu for replying..
I knew you don't have the phone anymore.I read that in the conversations.But I was kinda desperate.So, Sorry that I bothered you.
I hadn't allowed Google to backup my data except for photos and videos.
Flashing the older version of the rom on top of it was the first thing I tried,But the PE Recovery said the data was corrupted , didn't let me to boot into it and it wanted me to factory reset ‍. So in the hope of keeping the data I reflashed the same rom.
But, the exact same advice from you today gave me an idea.I know the data is intact in the device, If I somehow can backup this ,I might restore it in a clean flashed rom!
So I went through other XDA threads,watched some YouTube videos.
Then I boot it into twrp(again, thanks to your tutorial) took a backup of only data,wiped everything, flashed the previous version and restored the backup.And now I am writing from my own device🥹🥹.
But the problem is partially solved.I lost some important files from internal storage (as expected) .When I tap, I cannot open important settings options like individual app info, developer options,restore and backup etc .I can't swipe down the quick settings menu.When I try to toggle night light the display is just getting dark altogether.
Click to expand...
Click to collapse
Glad you managed to find a way! Good job!
My suggestion would be to make a backup, while you still can, and do a clean installation of the rom.

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