so today i dropped my phone and the screen cracked. does anyone know if i can send this thing back to samsung to fix? if so please link me. i dont have insurance since im on straight talk and dont feel like bringing into a local phone fix store. I would rather have samsung do it. please help.
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so i recently had issues with the usb port not working at all. i go into exchange it and of course, it looks nice and shiny. i wouldnt have cared much about it being a refurb except for the fact that the touch panel hits the center of the lcd screen making it blot and, light leakage on the bottom U part of the phone AND the worst part....they didnt clean the ear piece....so there was still grime in there....THAT is just unacceptable. i went in and they refused to replace it with another phone. they said all they would do was replace the touch panel. ARE U KIDDING ME?! they had no reaction to the whole "grime in the ear piece" at all....*sigh* before i call and tear them a new one, i'd like to know how people have handled or would handle calling sprint with an issue like this? thanks guys!
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
thlinx said:
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
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they just gave me the phone. i got home and was charging it cuz they gave me the same batter so it was dead. after an hour on the charger turned in on and started inspecting it and found all those issues. i called sprint earlier before going to the repair center and she said they had to give me a new phone and that they shouldnt have issued that phone without inspecting it. when i went back to the sprint repair store they told me, THEY, as an independent store, could not give me a new phone. insurance/TEP only allows them to give me refurbished ones. so i guess tomorrow i get to ***** at sprint and demand a new phone. if it comes down to it, i can always just say that i dont want their business anymore. their tone sure does change when that happens.
That is Sprint's policy as far as I know. If you are outside of the first 30 days then they can only issue refurbs. Bummer, I know. However, if someone on the phone at Sprint is telling you that you should get a new device as replacement, I would try to have them on the phone when you went into the Sprint store. That way, if the people at the store start to hem and haw you can just put the two ends of the problem together right then and there. I would save any threats for a last ditch effort.
Hello my wife dropped her Epic 4g and now it won't turn on. Only a white gray screen comes out, even with the 3 finger death grip. Should I just go to sprint and get her a new phone? or is there still time to save it...any ideas would help...no i didn't search before posting sorry... thanx in advance for any help
Sent from my Samsung EPIC!!!!
i would have been on my way to the store 15min after it happened. it's broken. use that ins that you pay for.
This is exactly why I refuse to buy my wife an expensive phone. She's either dropping it, or the kiddos are.
Heading back to the store tommorrow. Gonna let her suffer for one day...lol...oh well it happens. Thanks for the quick responses.
Sent from my Samsung EPIC!!!!
My father-in-law recently bought an S3 and his screen cracked in the corner. He called it in and they said that they would replace it for him for $XX, and that he didn't need to send in the broke one. This is what he told me the insurance people said to him mind you, I've never heard of anything like that before but who knows. The phone still works perfectly but the cracked screen is an eye sore for such a great looking phone.
I want to see if he will sell me his screen cracked phone but that's only if I'm able to get it fixed. So........ [Q] Is there anywhere to send the phone in to get a new screen? And if so.... Does anyone know around how much it'll run?
I appreciate any legitimate info anyone can give me.
I know the iphone 4s the screens were $100 to get fixed. So at least twice that.
Sent from my SGH-T999 using xda premium
FarReach said:
My father-in-law recently bought an S3 and his screen cracked in the corner. He called it in and they said that they would replace it for him for $XX, and that he didn't need to send in the broke one. This is what he told me the insurance people said to him mind you, I've never heard of anything like that before but who knows. The phone still works perfectly but the cracked screen is an eye sore for such a great looking phone.
I want to see if he will sell me his screen cracked phone but that's only if I'm able to get it fixed. So........ [Q] Is there anywhere to send the phone in to get a new screen? And if so.... Does anyone know around how much it'll run?
I appreciate any legitimate info anyone can give me.
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what they do is send you a replacement and in the same box you place your old one. if not they will give you information on what store or samsung place to go where they will fix it for you in about 15 min. like actually replace the screen only. since it is insured most of it will be covered except for about 100$ roughly.
Okay so, earlier today I was running in sweats with my phone in my pocket (yea i know, im stupid) and it fell out onto the cement. Unforunately for me I didnt have a case (lesson learned, order one now). Results of the drop are in the images But yea no damage to the screen at all, just some scratches to the side and the battery door (which im going to replace) but what do I do about the side? Is there anything I can do to fix it, or anywhere I can go to fix it or like anywhere I can send it to fix it? Any help is highly appreciated!
Send it to lg for repairs
AWESOME G3
BACARDILIMON said:
Send it to lg for repairs
AWESOME G3
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They do scratch fixes? How much is it? Does the warranty cover it?
They gonna replace the bezel. You have to call for price or just stick in a case and forget it.
AWESOME G3
Thank you so much!
I doubt you will get the same phone back so if its still running good you should keep it. You never can know what kind of crappy refurbished phone you will get back. Besides you will never see all of the scratches and scuffs with a case on.
theyd send back a used phone? wouldnt they just replace that one part?
Yeah they probably would but at there own speed. Your phone would most likely become a refurb replacement for somebody else in the future. I might be wrong maybe lg is different from most other manufacturers or maybe the manufacturers are doing it differently than they use to.
oh okay, thanks, you just saved me a **** ton lol
You should still call and ask as I said I could be wrong. But if I am right your phone is probably running better than most refurbs out there.
Ill do that, thanks for the help, much appreciated!
I was listening to a podcast and out of nowhere my phone turned off. I tried to turn it back on, but it keeps getting stuck on the LG start up screen (almost like a bootloop). I manged to get it to turn on once and it turned itself off after a couple of minutes. I tried taking the battery out, but that didn't help. Any help would be greatly appreciated.
I looked into it more and found out it happens to a lot of people. Im going to try to get a replacement phone.
I have a question about the warranty though. Apparently they may not fix the phone if there is physical damage to it (because they cant tell if its your fault it broke). My screen has around 5 cracks on it. Has anyone tried to get lg to replace/fix your phone with physical damage to it? If so how did it go?
Just try it. Worst case is they send it back
If you are lucky the bootloop gets fixed and they ask your if you want to get the screen replaced for some $$. (Don't know the real numbers but frontscreen should be around 50$)
And don't listen to the service staff. The repair team from LG decides if your phone is getting repaired.
Most common mistake by too much people.
I had the same problem with my Lg G4. I took it to AT&T Service Center and they wanted to replace it. However, I have important stuff saved on the phone. Do you think they can download or recover the data? Is it possible to do? I would think they know how, but just wondering if anyone knows for sure.
Tiger78232 said:
I had the same problem with my Lg G4. I took it to AT&T Service Center and they wanted to replace it. However, I have important stuff saved on the phone. Do you think they can download or recover the data? Is it possible to do? I would think they know how, but just wondering if anyone knows for sure.
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If you saved it to the sd card then you are fine. If not you can ask them if they can. I'm not sure if they would be able to or not