I currently am using my unlocked tmobile S6 edge on AT&T and was curious I am not getting an lte signal icon on my phone just showing 4G. Could someone confirm they are getting an lte symbol icon to show or will the symbol just show 4G on my tmobile even if it's on att lte? If someone is getting a lte icon to show could you tell me your apn settings that you are using? Thanks!
If you havent had lte before on at&t, you might need to get your account updated to use lte. Call at&t and try to have them provision your account for lte. The first rep i talked to said they cant provision for lte because i dont have an at&t phone so you might need to try another rep. I'm using the default setting for nxtgenfone and see the lte icon.
Sent from my SM-G925T
As above, you need to call. However, I was lead 20 different ways before getting it fixed. Basically, the IMEI forthe Tmo version is identified as a phone with no LTE in their system. So, you don't get LTE signal when using the nextgenphone APN. You actually won't get any data. However, if you switch it to the phone APN, you will get 4G. You can verify this by moving your sim into another LTE capable phone and it does the same.
When I spoke to the rep, she said she wasn't able to enable the LTE plan based on the IMEI. I had to give her the IMEI of my Nexus 6, which allowed them to select the proper plan. Once that was done, I put the SIM back in the Edge, selected the nextgenphone APN, and now I have LTE.
Related
I'm posting this info as I searched for 3 hours and couldn't easily find this info concerning setting up a nexus on att.
First off I'm 99.9 sure that the nexus never displays 'H+' like some other samsungs. So if you don't see 'H+' it doesn't mean that your not on H+.
The only way I found that is sure is in to go to: about phone->status->mobile network type. When the phone is not using data it shows hsdpa:9. When the phone is using data and it is on H+ it will show hspap:15.
If you continue to see hsdpa:9 you need to correct your data plan to a 4g plan or fix your APNs.
H+ is not in the system UI, hspap is displayed as hspa on 4.0.4, I have att as well
Sent from my Galaxy Nexus using xda premium
HSPAP
I'm running 4.04 and show HSPAP.
Go into the system information option in settings and click on "status" if hsdpa:9 is shown you have hsdpa, if hsdpa:15 is displayed you have hsdpa+.
Sent from my Galaxy Nexus using XDA
So I am on ATT with the standard $25 data plan and I only ever see hsdpa:9. What do I need to do to be able to get hsdpa:15 or hspa+? I havent registered the phone with them or anything, and am using the "3G" sim from my old captivate. I am running the latest stock 4.04.
drepschultz said:
So I am on ATT with the standard $25 data plan and I only ever see hsdpa:9. What do I need to do to be able to get hsdpa:15 or hspa+? I havent registered the phone with them or anything, and am using the "3G" sim from my old captivate. I am running the latest stock 4.04.
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it's mostly a problem of the towers. some of them either don't support hsdpa+.
or your signal is not strong enough for hsdpa+ so get pulled down to normal hsdpa.
Those of you with ATT and getting hsdpa:15...which radio are you running?
att settings
Here's what I did:
make sure your data plan with att is set right. if its not you'll never get it to work. mine works on 4g with 'smartphone 4g' plan. att wont recognize your imei as a smartphone so wont be able to configure a data plan. you need to give them an imei from an att 4g phone or borrow one or have someone at the att store put in the imei from one of the store demo phones or whatever but if you don't get a 4g plan it will never work.
for apn's is use 'phone' for 'default,supl,mms'. google the details.
Jeff
I just bought my wife and I a GSM Galaxy Nexus 3 months ago, i noticed my wifes phone is running on tmobiles EDGE network, when i called them to find out wtf is going on, they told me that the phone is not 4g compatible even though my phone runs on their 4g network..they told me to buy my wife a tmobile phone..i know there has to be another solution..please help..she is running on stock non rooted 4.1.2
your APN settings are wrong..
That's just their stock line that they tell people. The CS reps are told to assume people's phones don't have 1700/2100 AWS support for T-Mobile's HSPA+ network, even though some phones (like the GNex) do. This is the easiest thing for them to do because most people will try to come to T-Mobile with quadband AT&T phones and will only get EDGE.
Fear not, the GNex does support T-Mo's HSPA+. You either live in an area that doesn't have anything other than T-Mobile EDGE, your APN settings or wrong, or the SIM/account isn't provisioned right.
martonikaj said:
That's just their stock line that they tell people. The CS reps are told to assume people's phones don't have 1700/2100 AWS support for T-Mobile's HSPA+ network, even though some phones (like the GNex) do. This is the easiest thing for them to do because most people will try to come to T-Mobile with quadband AT&T phones and will only get EDGE.
Fear not, the GNex does support T-Mo's HSPA+. You either live in an area that doesn't have anything other than T-Mobile EDGE, your APN settings or wrong, or the SIM/account isn't provisioned right.
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I live in San Diego, like i said i get 4G (H+) on my phone, how can i set the APN settings? will it help if i root her phone a flash a new rom on there?
Zubair1984 said:
I live in San Diego, like i said i get 4G (H+) on my phone, how can i set the APN settings? will it help if i root her phone a flash a new rom on there?
Click to expand...
Click to collapse
you dont need to flash a new rom
settings > more > mobile networks > Access point names
google for the correct settings for tmobile or get them from the CS rep.
I have a att note 2 with a go phone sim card in it. I get hsdpa+ but can not get lte. When the sim card was bought it was used in a vzw note 2 would that effect it cause the vzw note 2 imei number was used to activate the sim. All the ready I have done someone said somewhere that the sim is probably not provisioned for lte. Well the point im getting at is I need help in trying to get lte and I know where im at there is lte cause my Co workers are currently on lte.
Sent from my SAMSUNG-SGH-I317 using Tapatalk
H+ is LTE. Check the phone status >> mobile network type and you will see you are connected to fastest available network.
mjohnson4580 said:
I have a att note 2 with a go phone sim card in it. I get hsdpa+ but can not get lte. When the sim card was bought it was used in a vzw note 2 would that effect it cause the vzw note 2 imei number was used to activate the sim. All the ready I have done someone said somewhere that the sim is probably not provisioned for lte. Well the point im getting at is I need help in trying to get lte and I know where im at there is lte cause my Co workers are currently on lte.
Sent from my SAMSUNG-SGH-I317 using Tapatalk
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Click to collapse
If you are on a go-phone plan I would be very careful using mobile data. My wife doesn't use her phone much so she has a go-phone plan. I experimented with it some and a couple of apps got updated via mobile and it ate her $$ up in a hurry -- something to the tune of $17 in just a couple of minutes.
Then again there are a couple of different go-phone plans so this might not be the case for yours.
rangercaptain said:
H+ is LTE. Check the phone status >> mobile network type and you will see you are connected to fastest available network.
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Sorry but h+ is not lte. And according to documents on att.com and other varies websites you can connect to lte with this phone on go phone plans
It is LTE if the rom doesn't have an LTE icon.
And how do you know you are in an LTE area? I'm in a large California city, and I almost never see the LTE icon.
HSPA+ is considered "4G" by ATT, but it is not 4G LTE.
AT&T 4g icon... yaya
At&t stock roms will show 4g icon in the status bar for both HSPA+ and LTE. This is where the confusion starts yay AT&T.
To check to see if you are on LTE I would go to settings / about phone / Status and check the mobile network type. I think this will give you a better indication of the network you are on.
An information app similar to https://play.google.com/store/apps/details?id=gdip.android.network may also help.
If you are still not getting LTE with your at&t go phone I would start by checking your apn settings.
I have used a few of at&t mvno's I have had straight talk, at&t-go, and currently prefer(and use) AIO wireless (now re-branded to Cricket). All of at&t mvno's don't even require you to unlock your carrier you can use any at&t phone on their networks.
I hope this clears things up a bit.
I've checked apn settings they are what it should be and in the settings menu it reads hspa+. And where I live and work both have lte. Gettysburg pa is where I live and I work in baltimore,md and people I know all have lte. I called customer service and they could see I was in a lte area and only receiving hspa+. They have a trouble ticket in. I know the icon in the notification bar always shows 4g thats why Ilike to always go off setting/about. Thank you for your help
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you need a new sim, you can get LTE with at&t prepaid but if you have an older sim,it wont work. i had a note 1 on postpaid and was only getting h+ until i went to the at&t store and got a newer sim.
some people will try to say there is no lte on at&t prepaid,there is.
Joshua79 said:
At&t stock roms will show 4g icon in the status bar for both HSPA+ and LTE. This is where the confusion starts yay AT&T.
To check to see if you are on LTE I would go to settings / about phone / Status and check the mobile network type. I think this will give you a better indication of the network you are on.
An information app similar to https://play.google.com/store/apps/details?id=gdip.android.network may also help.
If you are still not getting LTE with your at&t go phone I would start by checking your apn settings.
I have used a few of at&t mvno's I have had straight talk, at&t-go, and currently prefer(and use) AIO wireless (now re-branded to Cricket). All of at&t mvno's don't even require you to unlock your carrier you can use any at&t phone on their networks.
I hope this clears things up a bit.
Click to expand...
Click to collapse
My ATT Note 2 has a 4G icon and a 4G LTE icon...
Sent from my SAMSUNG-SGH-I317 using Tapatalk
I agree with getting a new sim. Go to a corporate/retail store not a dealer/franchise store, as the corporate will give you a new reprovisioned sim and the dealer will say it won't matter, or charge you.
I just saw the LTE icon for the first time, but I am far away from my home now.
Here is the full cause of the issue after much research (probably an amalgamation of all the information above + some more)
When you pop in your 4G AT&T SIM and give AT&T the new IMEI (SIM1) to update in the database, they cannot 'see' this device as an LTE capable device and cannot activate/provision LTE for this phone, even though the phone supports all the required AT&T LTE Bands.
Arguing with them using logic is futile as even the most technologically adept 'Tech Support' representatives will repetitively claim, ''We can only guarantee LTE service on an AT&T device'' This is why you can only see H+ (HSPA+) on your device.
There are now two ways to proceed: (first make sure your APN settings or correct)
1) Use an older AT&T device (LTE capable), pop your SIM back into this device. Call customer care and ask them to update the IMEI to this older handset. Restart your phone, verify the LTE/4G signal on your notification bar/ confirm with LTE discovery/ (your favourite tool)
Now, take the sim card and re-insert it in your Zenfone 2. You should now see the '4G' icon on your Zenfone.
Note: AT&T will conduct occasional system-wide sweeps to verify if their SIM cards are actually inserted in the device whose IMEI they have registered and if not, they will update the IMEI on their database and you may lose 4G and rollback to HSPA+.
2) WAIT. I've spoken to Asus regarding the issue and this is a known issue to them. I've been told to expect a modem firmware update (no ETA - don't ask me) after which, somehow, this issue should not be a concern and AT&T will be able to provision the Zenfone 2 IMEI as an LTE capable device.
3) Some amazing workaround by a technically adept AT&T representative who can 'force' LTE registration to the device
4) You tell me.
Very informative regarding LTE provisioning on AT&T. In my experience, once they contenders and remove the LTE. a new SIM will need to be used to get back LTE. Even though the account is provisioned for LTE.
Sent from my ASUS_Z00AD using XDA Free mobile app
AT&T stated they will be offering the ZenFone 2 soon with a contract.
That's crazy! There should be no need for these shenanigans on a GSM carrier. I'm sure the service is leaps better, but I did not have this problem on T-Mobile. I do have a prepaid SIM, so that could make all the difference.
Has to be an issue with certain ZP2's i used an att straightalk sim, and had no issue connecting to LTE at all, i just pop the sim in, searched for networks, registered on att added the straightalk att apns and boom done got full LTE signal on 06610.
Had the same issue with my Nexus 5 originally, a real hassle dealing with support to correct (especially on a corporate account). Currently waiting on ZF2 to arrive, but hoping this is corrected in the latest firmware:
"32. Using HW encode for 4G SKU."
http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=12194&extra=page=1
I am tracking this thread and a related thread and wondering if I need to call AT&T and tell them to delete my ZF2's IMEI. I definitely am only showing H+ symbols and when I did a speed tests, uhm, tests definitely reveal I am not getting LTE speeds. AT&T tried to tell me I am seeing H+ symbol because the ZFT is not an AT&T branded product but I didn't really think this was true. H+ is not the worst of the worst and I really would notice it if I had two phones side by side, but I can live with it more or less if I have to, although yes-I want my LTE back if I can get it - the point is that the ZF2 is capable of LTE and I am very much still on an AT&T contract and honoring my contract on a line that has had LTE for at least 2 years or more now. I just merely bought my own phone this time and needed a new SIM card for it as I had nano on the last one. So-would telling AT&T to lose my IMEI and give me a new SIM put LTE on my ZF2? The APN information matches what is already listed so that is of no use-it seems universal to either H+ or LTE.
babsk said:
I am tracking this thread and a related thread and wondering if I need to call AT&T and tell them to delete my ZF2's IMEI. I definitely am only showing H+ symbols and when I did a speed tests, uhm, tests definitely reveal I am not getting LTE speeds. AT&T tried to tell me I am seeing H+ symbol because the ZFT is not an AT&T branded product but I didn't really think this was true. H+ is not the worst of the worst and I really would notice it if I had two phones side by side, but I can live with it more or less if I have to, although yes-I want my LTE back if I can get it - the point is that the ZF2 is capable of LTE and I am very much still on an AT&T contract and honoring my contract on a line that has had LTE for at least 2 years or more now. I just merely bought my own phone this time and needed a new SIM card for it as I had nano on the last one. So-would telling AT&T to lose my IMEI and give me a new SIM put LTE on my ZF2? The APN information matches what is already listed so that is of no use-it seems universal to either H+ or LTE.
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Click to collapse
They need to have an LTE capable AT&T phone first. Then you can switch sim into the ZF2. Had to use my Lumia 635 imei. Unfortunately, once I swith to a non LTE phone, for example, my nexus 4, their system detects it and removes the LTE profile. So, I have to call them again if I want to get LTE on the ZF2.
Sent from my XT1033 using Tapatalk
mrcamp said:
They need to have an LTE capable AT&T phone first. Then you can switch sim into the ZF2. Had to use my Lumia 635 imei. Unfortunately, once I swith to a non LTE phone, for example, my nexus 4, their system detects it and removes the LTE profile. So, I have to call them again if I want to get LTE on the ZF2.
Sent from my XT1033 using Tapatalk
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I have heard that before-hmmm. I would have needed a nano adapter to put the sim from my previous very LTE capable got LTE all the time Lumia phone first and didn't know that ahead of time. But
I did call them and my guess is I am being lied to that they gave me LTE? I now at least can prove it with speed tests and demand that they fix it but how do they do this is at this point
Sent from my K010 using XDA Free mobile app?
So I bought a Verizon Note 4 (Verizon sim from previous owner installed) and a Gear S from a person off craigslist for $400 total. I have not activated Verizon service yet, only using on WiFi for right now. The phone has been updated to the latest BOG5 firmware from Verizon, so looks like no root for me as well ... Anyways...
...Is it normal for the phone to show 4G and a signal for about 30 seconds after powering on, then have no signal or LTE? Again, I have not activated the phone on Verizon yet, so keep that in mind.
I have checked the APN, and it seems I can't change or edit the Verizon APN. It is greyed out. It also seems it's incorrect. I'm wondering if this is why I get no signal at all.
Anybody have any ideas? I tried putting my metro PCS sim in it as well, and same result, no signal or LTE icon. Even added the correct APN for metro PCS and still nothing.
I also have a Verizon Samsung S6 Edge Plus that is not activated yet either, with a Verizon sim installed and it shows 4G and signal. Also, I can put my metro PCS in the Edge Plus and it works perfectly, without changing or doing anything.
Anyone have any idea as to why the Note 4 isn't working?