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Hello
I recently updated to the new GApps and immediately noticed that my Exchange Account (which worked flawlessly before) demands I accept the Security Policy from my University's Exchange Server. So I allowed it and everything kept on working but every time I reboot my phone I get notified twice that I should allow the Policy which I already did and when I tap the Notification it just opens Mail and does not want anything allowed. Really annoying :/ Who's the culprit? The Exchange Server? Mail app? Android settings?
Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt
hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.
there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?
Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.
fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?
Maybe this is more of a general ICS question but I'm not sure where else to ask it. I just bought a VZW GN and I'm getting it up and working but one thing is really bothering me. I have 2 gmail accounts, one general with talk enabled and one business account (google apps) with talk disabled. I have the account settings set to sync e-mail and calendar from the google apps account. However, google talk CONSTANTLY informs me that it was unable to sign in on the google apps account.
I use google talk quite a bit, but only on my personal account. Is there away to remove my business account from google talk? or at least stop the automatic sign on? This was never a problem in my previous android phones.
You should be able to disable the automatic sign in through settings. Don't forget to log off as well.
Another way around this is to wipe the phone, and then add your personal account to the device first. With every Android phone, the first gmail account to be added becomes the default GTalk account, plus it is the main market account. In the past (before you could switch market accounts), if you accidentally used the wrong account during initial setup, you had to wipe the phone to fix it. Now that market can handle multiple accounts, I think you only have to wipe to fix the default gtalk account.
I don't even know if it's possible to sign in more than one Gtalk account? If not, then you have to wipe and start over, making sure that the account you want to use for gtalk is your first account on the phone.
At least, that's how it's always worked with gingerbread and earlier. I don't know about ICS just yet (my GNex is charging and i'm avoiding setup until I get home).
Hey guys,
I've been messing around with this off and on all day. From what I can tell, ICS logs into multiple Gtalk accounts simultaneously. This would be great except for the fact that one of my accounts has Gtalk disabled.
@ Ves - I cannot find in settings where to disable automatic sign on. I can see the "sign out" option, but the account I'm trying to disable the automatic sign on for is already signed out (since it can't sign on). Still, I pushed it and it is still trying to reconnect quite frequently. I've been in and out of these settings all day so if I'm blind and another Nexus user found the option please tell me where it is!
@ ZPrimed - I actually did add the personal account (with Gtalk enabled) to the phone first. I added my work e-mail second. I am pretty sure what you are talking about was how I set up my Gingerbread phone before but now since there seems to be multiple signon to Gtalk it is adding both accounts to it and I still can't figure out how to remove one!
FYI, I think the failed sign ons are due to the fact that I am consistently losing 4g coverage every 30 mins or so (it's been this way since last week on my Thunderbolt) and the phone is trying to sign back on both Gtalk accounts when a connection returns.
Hmm. I have two accounts as well, gapps and standard, but my situation is reversed. I own the gapps domain, so I use talk on my gapps account, and my gmail account is just along for the ride. The gmail account is my spambin, or I use it when stupid websites feel that a hyphen is invalid in an e-mail address (my gapps domain has a dash in it). I don't really use it for anything else, i only sync mail and calendar on it.
I'm still using my Stratosphere right now, and on it the only account signed in to talk is my gapps account, and I can't find any way to enable the other account at all (i.e. I think gingerbread may be limited to one talk account, period).
Once I switch over to the nexus tonight I'll take a look and let you know what I find though.
asty said:
Hey guys,
I've been messing around with this off and on all day. From what I can tell, ICS logs into multiple Gtalk accounts simultaneously. This would be great except for the fact that one of my accounts has Gtalk disabled.
@ Ves - I cannot find in settings where to disable automatic sign on. I can see the "sign out" option, but the account I'm trying to disable the automatic sign on for is already signed out (since it can't sign on). Still, I pushed it and it is still trying to reconnect quite frequently. I've been in and out of these settings all day so if I'm blind and another Nexus user found the option please tell me where it is!
FYI, I think the failed sign ons are due to the fact that I am consistently losing 4g coverage every 30 mins or so (it's been this way since last week on my Thunderbolt) and the phone is trying to sign back on both Gtalk accounts when a connection returns.
Click to expand...
Click to collapse
My apologizes. I took another look and saw the option wasn't there on the GN. It's on the SGS2 as I took a look there. Mistook the option for each version.
Still weird that Google Talks keep trying to reconnect when you've chosen "Sign Out".
Have you tried activating the chat in Gmail then log in from your phone, wait a bit then sign out. Then go back to Gmail and disable it again.
Hey guys,
I asked the admin of our gapps domain very nicely to enable chat so i could try to fix my phone. once he enabled it, i was immediately able to sign on to gtalk thru the nexus, then select "sign out". This stopped the automatic sign on attemps. he disabled chat on the domain again and the phone seems to not mind. this seems to have solved my problem. thanks for the advice!
I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
I initially had the same problem. Here's what worked for me, no guarantee it will work for you. When setting up my account I cleared the default port setting and just left it blank. Then my work server set the proper number.
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Re-Update:
Nope. Back to non-functioning.
furryfrog said:
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Click to expand...
Click to collapse
Seconded.
This worked. The battery on my Nexus S was drained in 5 hours of stand-by yesterday and the battery usage was 70% Exchange. Checked my work email via the pc and I had about 50 emails that didn't get to my phone.
Found this thread, went to my exchange settings and removed the "0" from the port setting, clicked save and voila, emails rolling in fine.
There is no way to make it work!!!
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
josimal said:
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
Click to expand...
Click to collapse
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
furryfrog said:
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
Click to expand...
Click to collapse
By now it's still working fine. Let's cross fingers. But always with Sync button on. My conclusion is that also we must be careful with the device manager option the security settings. It allows Exchange to access system security settings. If not, the system perhaps blocks the synchronization. Battery does not look to drain much faster than before with Sync button off.
Exchange Email on Jelly Bean 4.1.1 - Waiting for Sync forever
today I got my new galaxy nexus phone with JB 4.1.1 and I am facing the same issue as mentioned by other members. I have tried the following and none of them have worked so far
I am able to connect to my exchange server but its the "waiting for sync" that's not working
1 - removing and recreating my corporate email account more than once
2 - removed the PORT and let the app set it for me didn't work
3 - went to settings and did sync from there for my account didnt work
4 - enabled auto sync and that didn't work
I'm not sure everyone is understanding the proper use of Syncing. Basically yes your account has to have Sync on. The other option is only the Method it will use. For example if you choose "Automatic (Push)" that just means that when your work server gets an email it will push it to your phone (i.e. your phone doesnt check at all... it waits for communication from the server which is the best battery saving sync option). So if you turn Sync completely off your phone will no longer receive the push emails (you can turn sync off on all other accounts).
Removing the port will likely not do anything. It will either just use the default (443) or not use one and it wont work at all. As an example I have a hotmail calendar that I share with my girlfriend (we keep our social stuff in it). When I create the account I choose not to sync anything but the calendar and set it to "Automatic (Push)". This means that my phone should almost never use battery on that account until one of us adds something to it.
If it worked in ICS it was likely a bug that was fixed in JB. When you turn Sync off it means no syncing will happen at all (push or otherwise)
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Email Security settings issue
sheepz said:
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Click to expand...
Click to collapse
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Can you not just go ahead and set a PIN before trying to Sync? If its already there the phone wont ask you to do it
any fix for this Jelly Bean bug? It just waiting for the sync.
I use 3 separate exchange accounts and dont have this bug at all. I'm not even really sure what it is. Each time I add my Exchange account right after I click "Activate" I get a little notification that says I need to update my security and I put in my PIN and away I go
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
---------- Post added at 01:34 PM ---------- Previous post was at 01:28 PM ----------
chkamran said:
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
Click to expand...
Click to collapse
Note: I did reset the phone before the update which resulted in the automatic download and install.
raghav12 said:
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Click to expand...
Click to collapse
Nexus S runnning 4.1.1 stock
This worked for me:
remove port in the incomming server setting
set update to "push"
enable the SYNC button
I used to manualy sync, whenever i needed to access my cooperate mail.
Good luck!
I've tried the stock exchange email app a few times and found it to be overall fairly good. however until I can have the inbox show mail from all folders then it's useless as a mobile email client. I cant be going into each folder (I have 30ish separate email folders with rules on exchange that automatically puts mail from x client into x folder)
I this something that can be done or am I missing a trick. also having to go into each folder and set it's sync options individually is a bind. I'd really love to use the stock client as it looks and behaves far better than (touchdown) but without a unified inbox from all the email folders it's a no no.
Other than that the exchange client works perfectly for me on 4.1.1 (AOKP)
Hi all.
Same issue as others and bk13 After the JB update, Exchange stopped working, as well as Hotmail connection.
I can get the set up done like another here, it is confirmed, but gets stuck at Waiting for Sync endless circle. It is set up to automatic (push) and sync email.
I tried the leave port blank, and it filled in with the 443 default port.
Please help.
I can't get the hotmail to work either, and I see from other forums, it is an issue. what a pain.
Found this on another forum and it work for me. I will see if it will let me set up my Hotmail account now.
It worked for my Hotmail account also. I had to go back and re-check the Auto Data Sync but it worked. Finally, back to normal...
I've found a solution here. Credit goes to Keith Hurst.
JellyBean 4.1.1 Sync | AVForums.com - UK Onlineolution:
Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time.
Thanks,
no connection
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
apoc [t.i.m.] said:
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
Click to expand...
Click to collapse
used this to fix it:
http://www.nonstop.co.il/kb/view.php?kb=29
(yes you need to be sys.admin or else ask your sys.admin to do so)
Emoze push mail for ICS
sniperIT said:
I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
Click to expand...
Click to collapse
I had similar issues with weird behavior of the push and sync and I installed Emoze Push client which gives me the ability to push any type of email ,obviously Exchange and IMAP but even POP3 which is very limited email protocol.
I've done benchmarks with the stock ICS email client and with several third party clients like Touchdown, Moxier, K9 and I find that Emoze has the advantage in almost every aspect.
Push notification is stable and fast ,less than 60 sec.
Battery consumption is low ,I’m able to work in push mode without charging for 22 hours.
I’m quite a heavy email user so it was kind of a surprise to me because I used to have 6-8 hours max with only one account working in push.
I have 5 email accounts which is about 100-200 email per day so no kidding ,this one really improved my life ,I’m less paranoid about my battery.
Other features which are quit useful are the security options that allows you to find the device location by SMS or email
and also to remote wipe or block by SMS.
This is cool because you don’t need PC connected to the internet to get the job done ,you can simply send SMS to your phone number to activate the security process.
I have set up an IMAP account in the stock email client on my N7 2013 LTE model (JSS15J, stock, rooted, XPosed and XPrivacy installed) and set it to automatically fetch mail every 15 minutes and to notify my about it in the status bar.
However, this does never happen. Email is fetched without problems when I start the client, but only then and never on schedule. Does anybody else see the same behaviour?
After noticing that other regular synching tasks (like CalDav, CardDav and FolderSync) were also not running, I found out that I had somehow managed to disable synching altogether from the "accounts and synchronisation" setting screen.
What I found a bit odd is that the only way I discovered to get to this screen is from within the CalDAV-Sync or CardDAV-Sync apps. I think this should be available from the device settings as well, but haven't been able to locate it.
I have no recollection of consciously turning this off but can't rule out I accidentally did so without noticing. Anyway, synching is working flawlessly now.