No option to upgrade to 5.0? - G3 Q&A, Help & Troubleshooting

Hi, Just bought a LG G3 from a friend and am getting no option to upgrade to android 5.0 from 4.4.2, when I try to update I get the message "You are using the latest software". My other mates have been able to update to 5.0 any reason I am not?
Kernel: 3.4.0
Build Number: KVT49L.A1401987978
Software Version: V10a-EUR-XX

rmantech said:
Hi, Just bought a LG G3 from a friend and am getting no option to upgrade to android 5.0 from 4.4.2, when I try to update I get the message "You are using the latest software". My other mates have been able to update to 5.0 any reason I am not?
Kernel: 3.4.0
Build Number: KVT49L.A1401987978
Software Version: V10a-EUR-XX
Click to expand...
Click to collapse
How about doing it mannualy? Search for more info here on forums.

FaceTheSlayer said:
How about doing it mannualy? Search for more info here on forums.
Click to expand...
Click to collapse
That's what I was thinking but would rather do it officially, any ideas why my phone does not have the OTA option?

any help?

Have you tried the official LG Mobile Support Tool and the LG PC Sync software?
Try the support tool using the update recovery option.
Good Luck!

Thanks for your reply, Tried LG PC Suite get message "latest version: D85510A"

rmantech said:
Thanks for your reply, Tried LG PC Suite get message "latest version: D85510A"
Click to expand...
Click to collapse
OTA is kinda glitchy on G3. Upgrade via flashtool, you won't lose warranty or anything.

Just do "Upgrade Recovery" via LG Mobile Support Tool. It's in "Options" section.
Wrong software installation causes this. This operation will fix OTA updates for future too.
You can download LG Mobile Support Tool here;
http://tool.xcdn.gdms.lge.com/client/app/B2CAppSetup.exe
a Tip; Nevermind if program says there's a software update for your device.
Another tip; Connect phone in download mode
Attention; "Upgrade Recovery" operation will wipe your phone. So, don't forget backup your data.

forumber2 said:
Just do "Upgrade Recovery" via LG Mobile Support Tool. It's in "Options" section.
Wrong software installation causes this. This operation will fix OTA updates for future too.
You can download LG Mobile Support Tool here;
http://tool.xcdn.gdms.lge.com/client/app/B2CAppSetup.exe
a Tip; Nevermind if program says there's a software update for your device.
Another tip; Connect phone in download mode
Attention; "Upgrade Recovery" operation will wipe your phone. So, don't forget backup your data.
Click to expand...
Click to collapse
Hi, Thanks for the reply, just ran the update recovery in download mode and it completed fully, however none of my data was lost and am still on 4.4.2 software with no option to upgrade to 5.0?

Do I have the only lg g3 that can't update to 5.0!!!!

rmantech said:
Hi, Thanks for the reply, just ran the update recovery in download mode and it completed fully, however none of my data was lost and am still on 4.4.2 software with no option to upgrade to 5.0?
Click to expand...
Click to collapse
Your data had to lost if you ran "Upgrade Recovery" successfully.
If you want, I can help you via TeamViewer

Hi, Thanks for all the help, I may need your help through teamviewer, these are the steps I did:
1. Switched the phone off and held the volume up key and plugged in usb to enter download mode
2. Firmware update screen appeared on phone after download mode screen
3. Support tool connected to phone
4. Clicked on options update recovery
5. The tool downloaded and installed update
6. Phone booted up with no changes.
Any problems with this procedure?

also when flashing it says something like lg d855 4.4.2

forumber2 said:
Your data had to lost if you ran "Upgrade Recovery" successfully.
If you want, I can help you via TeamViewer
Click to expand...
Click to collapse
any ideas mate? Thanks

rmantech said:
Hi, Thanks for all the help, I may need your help through teamviewer, these are the steps I did:
1. Switched the phone off and held the volume up key and plugged in usb to enter download mode
2. Firmware update screen appeared on phone after download mode screen
3. Support tool connected to phone
4. Clicked on options update recovery
5. The tool downloaded and installed update
6. Phone booted up with no changes.
Any problems with this procedure?
Click to expand...
Click to collapse
There's seems no problem with procedure. It's really weird.
Is your phone D855?

forumber2 said:
There's seems no problem with procedure. It's really weird.
Is your phone D855?
Click to expand...
Click to collapse
yes

You could try downloading the LG Flash Tool 2014 from here on XDA and downloading a KDZ for your phone and flashing like that.

Related

[Q] Help! Won't update. Says it's rooted even if it isn't!

Hi, so I rooted my phone a while back and unrooted it right away. I tried to update it but it says it's rooted. I've checked using apps if it was rooted and it said it wasn't. I've tried using the Restore Error via PC Suite but still won't update. Please please please help me!
Keeps saying software update unavailable as well.
I had the same issue i was able to use the update function in lg update for windows. Took an hour or soo
txla said:
Hi, so I rooted my phone a while back and unrooted it right away. I tried to update it but it says it's rooted. I've checked using apps if it was rooted and it said it wasn't. I've tried using the Restore Error via PC Suite but still won't update. Please please please help me!
Keeps saying software update unavailable as well.
Click to expand...
Click to collapse
Have you tried using the TOT file and LG Flash Tool? That should get you to where you can update.
- Tapatalked from the G3
Mistertac said:
Have you tried using the TOT file and LG Flash Tool? That should get you to where you can update.
- Tapatalked from the G3
Click to expand...
Click to collapse
How do I do that? I've tried updating via Windows PC Suite but still won't work. Whenever I try to restore it, it says there's something wrong. Whenever I flash it, it isn't recognized or it doesn't work. Any suggestions?
You need to flash back to stock because if you check your RCT on the hidden menu it will probably say rooted. There is a way to remove the files via adb from what another memeber had posted a while ago but I would just backup my phone and flash back via KDZ or tot and dll method. If you have windows 8 be sure to disable signature verification at boot for it to work
Searching TOT files and LG flash tool then everything will be done

[Q] My lg G4 STUCK ON DOWNLOAD MODE

my phone is not working
pilo99 said:
i think i accidently bricked my lg g4 ....now it is stuck on download mode , i tried to get to the stock recovery through the buttons ..volume down and power but it keep rebooting to download mode , plz any help will be appreciated
Click to expand...
Click to collapse
Have you pulled battery and turned back on?
pilo99 said:
i think i accidently bricked my lg g4 ....now it is stuck on download mode , i tried to get to the stock recovery through the buttons ..volume down and power but it keep rebooting to download mode , plz any help will be appreciated
Click to expand...
Click to collapse
i did pull the battery and waited 30 second and it is the same thing it keep going to download mode
pilo99 said:
i think i accidently bricked my lg g4 ....now it is stuck on download mode , i tried to get to the stock recovery through the buttons ..volume down and power but it keep rebooting to download mode , plz any help will be appreciated
Click to expand...
Click to collapse
more info is better than none, what did you do to "accidentally brick" your phone? and if you are stuck in download mode you could try the lg mobile support tool and re load the rom for your device.
zPacKRat said:
more info is better than none, what did you do to "accidentally brick" your phone? and if you are stuck in download mode you could try the lg mobile support tool and re load the rom for your device.
Click to expand...
Click to collapse
Thanks a lot , i dont think there is a room yet for lg g4 tmobile i looked every where for the kdz and tot file ...
pilo99 said:
Thanks a lot , i dont think there is a room yet for lg g4 tmobile i looked every where for the kdz and tot file ...
Click to expand...
Click to collapse
READ completely, including the link in 4 before starting!!!
download the tool using the lg d851, under t-mobile. the tool is generic, and can be found at lg.com under support/downloads
1. install LG Mobile Support Tool
2. run Tool, it will query lg for updates and do so if needed.
3. Install USB Driver (dismiss if you have done so already)
4. follow this process: http://forum.xda-developers.com/showpost.php?p=51268802&postcount=21 (use 5. below to put into download mode, not vol up and down like the link states)
5. with your device off, hold the volume up button while plugging in your USB cable with the Tool open.
6 you system will recognize the device and configure drivers, this will take a minute.
7. continue following the link in 4.
I ran into the same problem and now i'm stuck in downloadmode!
Does this method work? Or is there any other fix yet?
Thanks in advance!
schwederino said:
I ran into the same problem and now i'm stuck in downloadmode!
Does this method work? Or is there any other fix yet?
Thanks in advance!
Click to expand...
Click to collapse
no i did not fix mine yet i am on tmobile am not sure if they will consider return am still within retun policy
hey guys, don't ask for a different fix if you don't bother to explain how your phone got stuck in download mode. as for does this work? Why don't you try, it's the same tool used to upgrade firmwares instead of using OTA, and the link included shows how to get the tool to download the file (if it sees the same/current f/w it does not download the firmware) and you have nothing to loose, and this method is often used to recover from "soft bricking" your phone.
i was restoring my LG G3 to stock through the lg flash tool .....when i got through with it and restore was succesfull. somehow i forget the usb cable plugged through my pc usb port ...then connected my lg g4 that is where the flash tool got my Lg g4 on Downloade mode ....i tried all the methodes somehow i think the recovery is messed up .....i can get to the recovery through the button but it reboot straight to the download mode ....thanks every one for their support
pilo99 said:
i was restoring my LG G3 to stock through the lg flash tool .....when i got through with it and restore was succesfull. somehow i forget the usb cable plugged through my pc usb port ...then connected my lg g4 that is where the flash tool got my Lg g4 on Downloade mode ....i tried all the methodes somehow i think the recovery is messed up .....i can get to the recovery through the button but it reboot straight to the download mode ....thanks every one for their support
Click to expand...
Click to collapse
did you try what I listed earlier?
Yesi did every step and it does not seemto help.. Thanks again...
Yes i followed all the steps including reinstalling drivers and the lg mobile for the D851
Good luck, if you did the kdz there is the LG flash tool
zPacKRat said:
Good luck, if you did the kdz there is the LG flash tool
Click to expand...
Click to collapse
When did the kdz come out? You have link for this?
MicroMod777 said:
When did the kdz come out? You have link for this?
Click to expand...
Click to collapse
don't think it's out yet, however my statement was somewhat incoherent. I meant to say if he had the kdz, he could use the flash tool to recover his phone.
zPacKRat said:
don't think it's out yet, however my statement was somewhat incoherent. I meant to say if he had the kdz, he could use the flash tool to recover his phone.
Click to expand...
Click to collapse
Yea, at this point there no way to fix this without a kdz that I know of.
Call LG and tell them you need the kdz to restore your G4.
i was lucky, i had flashed twrp before my phone soft brick..
Sent from my unlocked and rooted LG-H815
I got an LG G4 which is stuck on lg screen. When I put it in download mode, it shows download mode for a few seconds and restarts. I was trying to flash ZVB over ZVD and it ended up like this. Model is ls991 . Any help would be really appreciated!
Anyone got any idea? The whole thing started with getting rid of the Genisys rom ... I did not like it ... I thought I was going to bring it back to the stock, but then LG Up wrote an unkown device ... I thought it was flash with lg bridge ... that's what I lost. .. has removed recovery and has stopped updating at 16% ... since then it is only download mode I tried to update but failed with all three programs ... LG up to start - unkown device, LG bridge stop at 16% , LG Falsh Tool 9% ... sorry for my english

LG G3 screen goes blank when booting or updating Android

Hi, I have weird issue with LG G3 D855. The phone works fine when Android is booted but the screen is blank at start up (no lg logo), when in recovery or download mode and while the Android is updating.
I bought this phone like that. I installed the LG G3 Stock Factory Firmware D855 European (LGD855AT-00-V10e-EUR-XX-JUL-08-2014-16G+0.tot and LGG3/D855/LGD855_20140526_LGFLASHv160.dll) using LGFlashTool but it still has this problem. Currently updated to Android 5.0 V20u-EUR-XX
Is it possible to be a hardware problem? Are there different parts on the motherboard that control the screen when is running Android and when is running bootloader?
lyukata said:
Hi, I have weird issue with LG G3 D855. The phone works fine when Android is booted but the screen is blank at start up (no lg logo), when in recovery or download mode and while the Android is updating.
I bought this phone like that. I installed the LG G3 Stock Factory Firmware D855 European (LGD855AT-00-V10e-EUR-XX-JUL-08-2014-16G+0.tot and LGG3/D855/LGD855_20140526_LGFLASHv160.dll) using LGFlashTool but it still has this problem. Currently updated to Android 5.0 V20u-EUR-XX
Is it possible to be a hardware problem? Are there different parts on the motherboard that control the screen when is running Android and when is running bootloader?
Click to expand...
Click to collapse
Did update via ota or computer?
I updated via ota. But the phone had the same problem before the update with fresh install of the stock firmware.
Did you try unbick/unroot
lyukata said:
Hi, I have weird issue with LG G3 D855. The phone works fine when Android is booted but the screen is blank at start up (no lg logo), when in recovery or download mode and while the Android is updating.
I bought this phone like that. I installed the LG G3 Stock Factory Firmware D855 European (LGD855AT-00-V10e-EUR-XX-JUL-08-2014-16G+0.tot and LGG3/D855/LGD855_20140526_LGFLASHv160.dll) using LGFlashTool but it still has this problem. Currently updated to Android 5.0 V20u-EUR-XX
Is it possible to be a hardware problem? Are there different parts on the motherboard that control the screen when is running Android and when is running bootloader?
Click to expand...
Click to collapse
It sounds more like a software problem, but are you rooted? and do you have any custom ROM or recovery previously intalled?
lyukata said:
I updated via ota. But the phone had the same problem before the update with fresh install of the stock firmware.
Click to expand...
Click to collapse
You can try this: http://forum.xda-developers.com/showthread.php?t=2785089
jonnyszt said:
Did you try unbick/unroot
Click to expand...
Click to collapse
RicardoAgVz said:
It sounds more like a software problem, but are you rooted? and do you have any custom ROM or recovery previously intalled?
Click to expand...
Click to collapse
Phone is currently not rooted. I don't know the history of the phone I bought it second hand with this fault It came reset to factory settings.
The only thing I installed is the stock firmware (LGD855AT-00-V10e-EUR-XX-JUL-08-2014-16G+0.tot) because I thought it will fix the the issue.
RapHaeL_4_4_4_ said:
You can try this: http://forum.xda-developers.com/showthread.php?t=2785089
Click to expand...
Click to collapse
I tried the tot method from that topic and still got the problem.
I assume there is another OS that handles everything before the android is booted for example Download Mode or Recovery Mode and that's exactly when the screen is blank. Are KDZ and TOT methods flash that as well or I have to use something else?
lyukata said:
Phone is currently not rooted. I don't know the history of the phone I bought it second hand with this fault It came reset to factory settings.
The only thing I installed is the stock firmware (LGD855AT-00-V10e-EUR-XX-JUL-08-2014-16G+0.tot) because I thought it will fix the the issue.
I tried the tot method from that topic and still got the problem.
I assume there is another OS that handles everything before the android is booted for example Download Mode or Recovery Mode and that's exactly when the screen is blank. Are KDZ and TOT methods flash that as well or I have to use something else?
Click to expand...
Click to collapse
The link I gave to you is flashing everything back to stock (recovery, download mode, os, modem, etc..) so its kinda wierd that it don't work, you should try again a few time.
RapHaeL_4_4_4_ said:
The link a gave to you is flashing everything back to stock (recovery, download mode, os, modem, etc..) so its kinda wierd that it don't work, you should try again a few time.
Click to expand...
Click to collapse
I've tried 5 times with no success.
lyukata said:
I've tried 5 times with no success.
Click to expand...
Click to collapse
If this don't work, it must be an hardware problem, and I can't help you with that, sorry.
lyukata said:
Phone is currently not rooted. I don't know the history of the phone I bought it second hand with this fault It came reset to factory settings.
The only thing I installed is the stock firmware (LGD855AT-00-V10e-EUR-XX-JUL-08-2014-16G+0.tot) because I thought it will fix the the issue.
I tried the tot method from that topic and still got the problem.
I assume there is another OS that handles everything before the android is booted for example Download Mode or Recovery Mode and that's exactly when the screen is blank. Are KDZ and TOT methods flash that as well or I have to use something else?
Click to expand...
Click to collapse
Well if the phone works fine well i think you should just leave it like that, but it´s really weird that the screen is like that on the boot anyway, you could try to root it and apply a boot animation by yourself to see if it fix the error but the flash method should had solve the issue; you can try RomToolBox from the playstore or any other root app that changes your boot animation or look for a tutorial, maybe just maybe the boot animation is not getting flashed for some reason.

LG G4 stuck on LG logo but I have access to "download mode"

Hey,
My phone just got stuck and won't load up, but I have access to "download mode".
Is it the famous motherboard issue?
flashing an official firmware might solve it?
Thanks,
Hezi.
Can you go to recovery mode.if you can try to wipe data and cache.
After doing this if it not work so try flash official rom
no recovery
hezided said:
no recovery
Click to expand...
Click to collapse
you can try it if no go, then contact carrier or LG get it fixed.
just gave it to them and waiting for an answer.
I have a warrenty for 12 monthes and 13 monthes passed since I have bought the phone.
Does LG policy is to fix it in any case?
Moreover my bootloader is unlocked..
Have you tried flashing the official Rom using LGUP?
tried, didn't work
You just download Lg Bridge and turn on the phone in download mode.. You will see in Lg Bridge that you have recovery option .. Hit that and it will download latest firmware for G4 and install it .. This will wipe all your data
ok but whats the difference if I flashed the firmware via download mode.
either way I am now waiting for a response from the lab.

LG Bridge for software reinstall

Hi all,
I was wondering, once I have custom firmware and recovery on my lg g4, will I be able to reinstall the software from LG Bridge. I understand that I could use the kdz downloaded by it in LG UP, but I was wondering, if I put my phone in download mode, could the update error recovery utility in LG Bridge also reinstall it?
Thanks in advance for your help
ThePiGuy said:
Hi all,
I was wondering, once I have custom firmware and recovery on my lg g4, will I be able to reinstall the software from LG Bridge. I understand that I could use the kdz downloaded by it in LG UP, but I was wondering, if I put my phone in download mode, could the update error recovery utility in LG Bridge also reinstall it?
Thanks in advance for your help
Click to expand...
Click to collapse
I tried this recently just to see what it does, but it even didn't recognize the phone. So you probably need to use LGUP (which I used to go back to stock on my G4) or TWRP to flash something else.
SuperBommel said:
I tried this recently just to see what it does, but it even didn't recognize the phone. So you probably need to use LGUP (which I used to go back to stock on my G4) or TWRP to flash something else.
Click to expand...
Click to collapse
I just tried it and interestingly if the phone is in download mode, it does get recognized as an LG device and will initiate an Update Error Recovery

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