[Q] Help with firmware flash screw-up - One (M8) Q&A, Help & Troubleshooting

I bought an AT&T M8 on eBay a few months ago. My carrier is T-Mobile. Everything actually worked fairly well but there are a few nagging issues. No OTA updates, MMS doesn't work, etc.
I did some research on the forums here and elsewhere and the solution seemed to be flashing the phone to a stock T-Mobile firmware. Tonight I set out to do that.
I downloaded and paid for Sunshine. Installed with no issues.
I installed HTC Synch and ADB on my PC
I flashed CWM recovery onto the phone using fastboot. TWRP wouldn't work for some reason.
I used CWM to install SuperSU to root the phone.
I used fastboot to change the CID to T-MOB010.
I used scotty1223's instructions here to change the MID from 0P6B12000 to 0P6B13000.
There were some false steps along the way but I think everything worked fine to this point.
Next I used fastboot to flash the firmware I found here. At this point I don't even remember why I decided that was the right choice.
The firmware flash failed the first time but apparently that isn't uncommon. I ran it a second time and it seemed to succeed. I rebooted the phone using fastboot. When it comes up I see the HTC logo on a white background and I can still hear the AT&T "chimes" but I don't see the AT&T globe. And that's it. The phone won't finish booting. I can reboot into the fastboot menu but Recovery just gives me an red triangle with an exclamation point. ADB can't communicate with the phone anymore. So I feel like I'm stuck.
Any advice on what to do next?

AlphaJ23 said:
I bought an AT&T M8 on eBay a few months ago. My carrier is T-Mobile. Everything actually worked fairly well but there are a few nagging issues. No OTA updates, MMS doesn't work, etc.
I did some research on the forums here and elsewhere and the solution seemed to be flashing the phone to a stock T-Mobile firmware. Tonight I set out to do that.
I downloaded and paid for Sunshine. Installed with no issues.
I installed HTC Synch and ADB on my PC
I flashed CWM recovery onto the phone using fastboot. TWRP wouldn't work for some reason.
I used CWM to install SuperSU to root the phone.
I used fastboot to change the CID to T-MOB010.
I used scotty1223's instructions here to change the MID from 0P6B12000 to 0P6B13000.
There were some false steps along the way but I think everything worked fine to this point.
Next I used fastboot to flash the firmware I found here. At this point I don't even remember why I decided that was the right choice.
The firmware flash failed the first time but apparently that isn't uncommon. I ran it a second time and it seemed to succeed. I rebooted the phone using fastboot. When it comes up I see the HTC logo on a white background and I can still hear the AT&T "chimes" but I don't see the AT&T globe. And that's it. The phone won't finish booting. I can reboot into the fastboot menu but Recovery just gives me an red triangle with an exclamation point. ADB can't communicate with the phone anymore. So I feel like I'm stuck.
Any advice on what to do next?
Click to expand...
Click to collapse
check that your cid and mid are now correct for T-Mo by doing a fastboot get var all.
Firmware you flashed is fine.
your phone is stuck in a bootloop which isn't un-common, due to the rom version and firmware version mis-maych I expect.
red triangle is stock recovery, so that's also normal.
at this point, rather than trying to reboot the phone, you should of just booted back to the bootloader fastboot usb mode and run the T-mo RUU, the first thing the RUU does anyway is boot your phone to the bootloader anyway, your just manually doing the first part yourself.

Thanks a lot for the help. A couple of follow-up questions for you. Adb/fastboot can't connect to the phone now. I've tried at the HTC white screen and the bootloader fastboot screen. It just says '< waiting for device >'.
I'm also having a problem with the RUU. When I accept the license agreement on the install it seems to crash. No errors but nothing else happens and the process isn't running. I'm going to try that on a different machine and see what happens. Thanks again.

Another update. The RUU install works fine on a different machine. I think that was a Windows 8.1 issue. The problem now is that the RUU can't see the phone either. So I can't get a PC to see the phone over USB at all. I assume that's because of the bootloop. Is there anything I can do from the bootloader to fix this?

Some progress. The RUU finally found the phone. I guess that was a timing issue. Now it seems to be stuck at 'Updating.... (1/7) Sending....'. It's been doing that for over an hour.

Finally, success!! I found a Reddit thread about the RUU failure. It recommended finding the ROM.zip that gets dropped in a temp folder by the installer, renaming that to 0P6BIMG.zip, moving it to the sdcard, and rebooting. It worked like a charm. Fastboot found the zip automatically and prompted me to install it. It took a little while to update but now I have a stock T-Mobile HTC One.

please help
AlphaJ23 said:
Finally, success!! I found a Reddit thread about the RUU failure. It recommended finding the ROM.zip that gets dropped in a temp folder by the installer, renaming that to 0P6BIMG.zip, moving it to the sdcard, and rebooting. It worked like a charm. Fastboot found the zip automatically and prompted me to install it. It took a little while to update but now I have a stock T-Mobile HTC One.
Click to expand...
Click to collapse
my phone has exactly the same problem but i really dont know what to do from here

Related

[Q] Assistance in recovering

Hi, I have foolishly (possibly?) wiped Android off of my OneX
I was attempting to apply the Tegra tweak and well things went downhill.
I successfully unlocked the bootloader from HTCdev.
I proceeded to apply Interim ClockworkMod to gain root access
This is where things started to go wrong. Any new reboot would only take me to Clockworkmod screen.
I tried http://forum.xda-developers.com/showthread.php?t=1599748
clear cache, davik cache... relocking the bootloader - This results in the device constantly rebooting.
I attempted to apply the RUU ROM's ( from: http://forum.xda-developers.com/showthread.php?t=1543604)
From within ClockworkMod I was then able to:
adb push One_X_1.26.401.2_odexed.zip /sdcard/
Once there I used ClockworkMod to apply an update zip (which I was hoping was the Stock ROM).
A reboot just brought me back to Clockwork.
I then locked the bootloader ( fastboot oem lock. ) hoping it would then proceed to boot as expected.
It didn't just going to HBOOT or an attempted recovery (isometric view of a phone with a green arrowed circle -> RED triangle).
Please someone help, starting to panic a bit. The fact I can upload, the fact that there is some basic interactions should imply this is fixable, but how?
The boot to recovery sounds like you have the same problem that I had.
Perhaps you followed the same incorrect instructions as I did. See here for a solution.
mwhincup said:
The boot to recovery sounds like you have the same problem that I had.
Perhaps you followed the same incorrect instructions as I did. See here for a solution.
Click to expand...
Click to collapse
This may help.
with the locked bootloader you will only be able to run a proper ruu so before even attempting the instruction above unlock your bootloader again and proceed from there.
I might start working on some core .IMG files that can be flashed through fastboot to get you going again tomorrow
Sent from my HTC One X using XDA
THANKS!!!
booted back to the lovely ICS desktop
It looks like I did end up flashing RUU since none of the Vodafone branding is present (and it is actually better!)
No idea what went wrong but probably flashed over the boot as hinted at in the other thread.
The provided img files assisted. just need to get this Tegra thing working (not showing up as a running/registered process but thats another story)
Thanks all

[Q][NOOB] Please help me unbrick my PRIMOC

First post here, please excuse my ignorance. This is a Virgin Mobile HTC One V. I never rooted a phone before, and was just trying to do a basic rooting, and somehow got into trouble. I would like to return the phone to stock and start over.
Right now the phone boots itself into bootloader, and shows me this:
Relocked
Security warning
PRIMOC PVT SHIP S-ON RL
HBOOT-1.57.0000
RADIO-1.00.00.0928
eMMC-boot
Jun 18 2012, 10:22:43
I am able to do this: fastboot getvar cid. The response is this: cid: SPCS_002.
I am also able to do this: fastboot devices. The response is this: FA2AKX405758 fastboot.
I have attempted to use this RUU:
RUU_PRIMO_C_ICS_40A_Sprint_WWE_VM_1.08.652.6_Radio_1.00.00.0521_2_NV_VM_3.46_0503_PRL61008_release_262414_signed.exe
It gives me error 170, USB connection error (even though I have installed the HTC drivers). I relocked the phone in an attempt to get that RUU to work, but it didn't help. I also tried to extract the rom.zip from the RUU.exe (by finding it in a temp folder, as described on another XDA thread), but the rom.zip acts corrupt. Various zip programs refuse to open it.
Before relocking the phone (in an attempt to get the RUU to work) I tried this:
fastboot flash boot boot.img
I did that with various boot.img files I found via threads here. This just created various problems. One result was that I was in a bootloop. Another result was that I booted to the screen that said "this build is for development purposes only do not distribute outside of htc without written permission." And it would hang there.
Now my condition is that I boot directly to bootloader.
Starting from the beginning: I unlocked the phone using the unlock bootloader procedure at htcdev. No problem. Then I figured I should do a backup right away, so I installed CM Recovery. Right away I knew I had a problem because it did not run correctly. It would present a menu. Then I would select "backup and restore." It would present a splash screen (with the hat) and just hang there. When I pressed power, it would return to the menu. That's when I started trying various other things.
I never got as far as doing anything with superboot or superuser, which is what I thought I was going to do after doing the backup.
I have read a zillion threads here, and tried various things from those threads, but I'm afraid that without specific help I'm just going to make it worse. I'm pulling my hair out, so I hope someone here can help me while I still have a few left. Thanks!
OK, I have made some progress but I'm still pretty stuck.
I have been able to solve two problems I had before. Before when I ran the RUU, it gave me a USB error. And I could not extract recovery.img from the RUU. I solved both those problems by moving to a different PC.
So now I can run the RUU, and it gives me a bunch of progress messages I didn't see before, but at the end it tells me this:
"Error 155, unknown error. The ROM Update Utility cannot update your Android phone. Please get the correct ROM Update Utility and try again."
So then I tried the procedure described here:
http://forum.xda-developers.com/showpost.php?p=27301573
I unlocked the phone again, and I did this:
fastboot flash recovery recovery_signed.img
I did that using the img file I extracted from the RUU. Then I relocked the bootloader, and I ran the RUU again. But it gave me the exact same error (155).
What should I try next? I notice that the RUU also contains these img files:
system.img
radio.img
boot_signed.img
Should I try flashing those?
Any ideas would be greatly appreciated!
Edit: One more thing. When I ran the RUU, at the end the phone said this:
RUU
Hboot version is older!
Update Fail!
OK, the next thing I tried is the method described here:
http://forum.xda-developers.com/showthread.php?t=1674226
I extracted rom.zip from the RUU, and I renamed it PK76IMG.zip, and I put it on the sdcard, and then I rebooted the phone. The phone found that file and tried to install it, but in the end it gave me the same error message: "Hboot Version is older." On that same screen I see that my current Hboot is 1.57.0000. I guess the RUU contains an older Hboot?
Anyway, that's the same error I get when I run the RUU as an exe.
I notice a couple of people in that thread reported the same problem (Hboot is older), but it's not clear how or if they got around this.
Any ideas?
OK, so here's the next stage in this saga.
Looking around, it seems that there is no RUU for this phone, because I have Hboot 1.57.0000 and radio 1.00.00.0928. I have noticed that people with those specs cannot find a RUU that works, but they have been able to get the phone working with RhythmicRom. I see that discussed here:
http://forum.xda-developers.com/showthread.php?t=2147407
So what I'm trying to do now is install RhythmicRom, but I'm having trouble doing that, I guess because I don't have CM Recovery installed, so the standard recovery is running instead.
I have placed RhythmicRom_v1.4.zip on my sdcard. I am able to boot into bootloader, and I have done factory reset. In the bootloader, I can select Recovery and I see a screen that indicates the phone is looking for something (green circle containing green arrow pointing down, and with a progress bar at the bottom, and an icon of an sdcard). But I guess it doesn't find what it's looking for, and then I see the screen with the red triangle/exclamation mark.
I'm thinking that maybe it will work if on the sdcard I rename RhythmicRom_v1.4.zip to whatever the phone is looking for. Maybe I should rename it to PK76IMG.zip? Just a guess.
Many thanks in advance.
OK, that sort of almost worked. On the sdcard, I renamed RhythmicRom_v1.4.zip to PK76IMG.zip. I booted into bootloader, and it looked like the phone found that file, and loaded it. Then I did this:
fastboot flash boot boot.img
With the boot.img that was inside RhythmicRom_v1.4.zip. Then I rebooted. Now the phone gets to the red animated Virgin Mobile splash screen with the annoying audio. That seems like a good sign, since I haven't seen that in a while. But instead of continuing to boot, then I see the white HTC screen that says "this build is for development purposes only do not distribute outside of htc without written permission." And then it continues to loop between those two screens, so I am stuck in a bootloop. Although I found I was able to interrupt it and get back to the bootloader.
Not sure what to try next. Any suggestions?
Wow, I can't believe you haven't had a single reply.
Ok. First of all.... Use TeamWinRecoveryProject
( TWRP ) as your recovery img
So easy to use
Use fastboot the flash
fastboot flash recovery recovery.img
Then boot into your new touch screen recovery
Now click wipe
Cashe,Dalvick,Factory Reset, System
In that order. It makes sure every thing is wiped thoroughly.
Now navigate to where the Rom is you would like to use and flash it in recovery.
After It's flashed click the wipe cashe/dalvick
Then click home,reboot,bootloader.
Once in bootloader, flash the kernel/bootimg
fastboot flash boot boot.img
After the boot.img is finished,
fastboot reboot
Victory and enjoy the awesomeness of custom ROMs!
P.S. don't forget to unlock your bootloader again. First and foremost
fastboot flash unlocktoken Unlock_code.bin
Russell, thank you for your response. After 24 hours with over 100 views and zero replies, I figured that meant that I had already done the proper steps, and there wasn't some obvious solution I was missing. Although I can see now that I should have tried TWRP. It couldn't have made things worse, and maybe it would have worked better for me than CM Recovery (which seemed to fail as soon as I installed it).
Another key thing was when I figured out that there is no RUU for my specs (because there was an OTA that installed a newer hboot and radio). I like the idea of trying different custom ROMs, but I don't like the idea of never being able to go back to stock, since I would expect that all the custom ROMs have some quirks that I might find unacceptable. But I notice that you have the same hboot and radio, and I assume you have a backup of your stock ROM, so maybe you could have helped me with that.
Anyway, at literally the exact moment that you were posting your comment, I was standing at the UPS counter handing them the phone. If the phone had been working, we would have heard it buzzing inside the box as your email came in! The phone is heading to the HTC repair facility in Houston. They told me they would unbrick it for me for less than $35. I haven't seen anyone else report this, so maybe I was misled and it's too good to be true? We'll see. I don't like being without the phone for a week, but $35 seems like a cheap price to clean up the mess I made.
Anyway, thanks again for speaking up.
Check out the CDMA development thread
Whenever you get your phone back.....
Good luck
I see the thread you're talking about. I just did the download (might as well have it handy). Thank you.
Hope it helped or helps in some way
:beer:
---------- Post added at 02:40 AM ---------- Previous post was at 02:35 AM ----------
I gave you a thanks for first download
Similar problem
Hi,
I had a similar problem. Following this thread I have successfully "unbricked" my phone. My main concern though is activating my phone on VM, which I'm unable to do as I can't go back to stock. I bought the phone as is from craigslist. Any suggestions?
Edit: Internet seems to work though. No go on phone calls or texts, when trying to call this is what I get(Audio):"Account couldn't be verified"
Visit the HTC one v CDMA thread I have a stock rooted Rom there for the taking
Yes, here's the link to that thread:
http://forum.xda-developers.com/showthread.php?t=2321904
It would be interesting to hear if your rom works for cellphoneman.

[Q] HTC One M8 can't upgrade firmware

Hi, I've just bought a HTC One M8 from craigslist and I have a problem or two. The phone cannot connect to google servers, but the posts I found to fix that didn't help (delete hosts, install gmail). The main problem is I can't get it back to stock to get the new firmware (it's on 4.4.3), which I thought may cure my problems.
The phone is on Venom ROM, carrier is T-Mobile USA, tampered and unlocked flags showing, S-On
Here's what happens when I try to flash a recovery image:
adt and fastboot do exactly what they are supposed to do, but when I hit "Recovery" on the phone it says 'entering recovery', then just boots up as normal. I never get to TWRP. If I use CWM, it says 'entering recovery', then goes back to fastboot.
For some reason, the phone is taking a good 60 seconds to boot up each time.
I have tried to go to S-Off, but I got the Firewater message:
*** whelp, this sucks, firewater can not work on your device *** (etc.)
Can you tell me how to get communication to Google working again, or how to upgrade the firmware?
Thanks for your help, I am new to this, and running out of ideas
Alex
I would say use fastboot to install TWRP and try again. Or use fastboot to install the stock bootloader and then try to flash an RUU. Google around this forum for instructions.
like FreydNot said, I'd try downloading and fastbooting the latest TWRP onto the phone. power it down and let it chill for a minute and then try to get into the recovery.

RESOLVED-[Q] HTC One M8 (HK)- Help flashing Lollipop

Hello all, I have searched for more than a couple hours and just seem to be getting nowhere. Here's the deal: I have an HTC One M8 with TWRP, root, an unlocked bootloader and S-ON. I want to install Lollipop, but can't take the OTA.
I know a little bit about what I'm doing, I tried to flash a rooted stock ROM but it didn't take. I wiped all directories but the internal storage. Also wiped the Dalvik, `but I could not get the update to take. I tried a few other things but out of fear of bricking my phone I wasn't very adventurous. I flashed the backup I made beforehand and it worked fine.
I think I have the wrong file...? Could my S-ON be the problem?
Sprint HTC One M8 (HK edition)
Android: v4.4.4
Sense: v6.0
Kernel: 3.4.0
Baseband: v1.08.20.0916
Build:3.31.654.2
All I want to do is flash lollipop. Will I have to lock the bootloader and go back to stock recovery to do it? Can I use adb sideload to install it via adb?
Thank you for your time.
http://forum.xda-developers.com/showpost.php?p=59071793&postcount=10
ckpv5 said:
http://forum.xda-developers.com/showpost.php?p=59071793&postcount=10
Click to expand...
Click to collapse
I'm pretty sure my phone is toast.
PLEASE HELP, it worked just fine before I took your advice...
I relocked the bootloader and verified it multiple times before doing this. I made sure everything was exactly the way it was explained in the instructions, all files were correct.
I put the phone into fastboot, which I verified with adb.
I ran the Sprint_HTC_One_M8_HK_4.20.654.10_RUU .exe file and followed the instructions.
Both the program and pphone are currently frozen. They have been this way for almost 2 hours now.
The phone is stuck at the black HTC splash screen and the installer says
Updating...(0/7)... #(<--- these dots are still in motion like its installing)
Updating the ROM image on your Android phone...
[color=redPlease do not remove the USB connection from the Android phone or launch any programs during the update process.[/red]
Remember, this operation will take about 10 minutes.
Click to expand...
Click to collapse
I haven't done anything, its still plugged in.
I don't know what to do, can I just unplug it and flash my bavkup with TWRP?
PLEASE HELP I'M FREAKING OUT.
ckpv5 said:
http://forum.xda-developers.com/showpost.php?p=59071793&postcount=10
Click to expand...
Click to collapse
not_important said:
I'm pretty sure my phone is toast.
PLEASE HELP, it worked just fine before I took your advice...
I relocked the bootloader and verified it multiple times before doing this. I made sure everything was exactly the way it was explained in the instructions, all files were correct.
I put the phone into fastboot, which I verified with adb.
I ran the Sprint_HTC_One_M8_HK_4.20.654.10_RUU .exe file and followed the instructions.
Both the program and pphone are currently frozen. They have been this way for almost 2 hours now.
The phone is stuck at the black HTC splash screen and the installer says
I haven't done anything, its still plugged in.
I don't know what to do, can I just unplug it and flash my bavkup with TWRP?
PLEASE HELP I'M FREAKING OUT.
Click to expand...
Click to collapse
Ok, the phone is not recognized by adb but is still recognized by fastboot, can I reboot it into TWRP by using
Code:
fastboot reboot recovery
then just flash the backup I made before all this crap started?
*EDIT* RESOLVED
Never mind, I resolved it myself. I just typed
Code:
fastboot reboot
and hit enter. It booted right up.
not_important said:
Ok, the phone is not recognized by adb but is still recognized by fastboot, can I reboot it into TWRP by using
Code:
fastboot reboot recovery
then just flash the backup I made before all this crap started?
*EDIT* RESOLVED
Never mind, I resolved it myself. I just typed
Code:
fastboot reboot
and hit enter. It booted right up.
Click to expand...
Click to collapse
I looked through it and all user made folders are gone, but all user downloaded apps are still there. I also noticed that superSU root access was off, but the 'apply on boot' option was turned on, could this be what crashed the updater?

I just want to unroot!!!

Hey guys, im running 5.0.2 atm. i want to unroot my htc one m9 because i have no reason for it to be rooted really. i was hoping to be able to use game killer and those memory editors, but no available version for the new lollipop. so i want to unroot. I have the stock rom and adb files ready on my pc. but when i try to issue a command to my phone, it says the device is offline. and yes the pc's fingerprint is allowed. if you are going to suggest i download drivers or anything like that please link it. i have tried updating drivers and all that, says it is working properly. thanks in advance!!
EDIT: Ok as of right now, my main concern is flashing the stock rom, which i downloaded, and renamed the 0pjaimg.zip thing. I typed "fastboot flash zip 0pjaimg.zip" and it says "error can not load '0pjaimg.zip'" what do i do?
iSike said:
Hey guys, im running 5.0.2 atm. i want to unroot my htc one m9 because i have no reason for it to be rooted really. i was hoping to be able to use game killer and those memory editors, but no available version for the new lollipop. so i want to unroot. I have the stock rom and adb files ready on my pc. but when i try to issue a command to my phone, it says the device is offline. and yes the pc's fingerprint is allowed. if you are going to suggest i download drivers or anything like that please link it. i have tried updating drivers and all that, says it is working properly. thanks in advance!!
EDIT: Ok as of right now, my main concern is flashing the stock rom, which i downloaded, and renamed the 0pjaimg.zip thing. I typed "fastboot flash zip 0pjaimg.zip" and it says "error can not load '0pjaimg.zip'" what do i do?
Click to expand...
Click to collapse
Open SuperSU->Settings->Unroot?
j to the 4n said:
Open SuperSU->Settings->Unroot?
Click to expand...
Click to collapse
Yea I tried that, didn't work. I ended up almost having a heart attack haha. I went to wipe but accidentally wiped everything on my phone, my data , the root, and even the OS. I was stuck in download mode and boot loader, could not boot into recovery. And I was stupid enough to not have a backup. I ended up reflashing a ruu (thru my PC with a ruu utility) several times and it finally worked. My phone now is unrooted and I removed the boot loader. I achieved by beginning goal with a big hiccup before hand haha. I will now make a back up of my phone today lol. And I had titanium backup up, but it said I didn't have root access(when my device was rooted) so I figured if half the root perks weren't working, I'll just unroot, which I am happy I did. Don't have to worry about harming my device anymore. Game killer and all those memory editors didn't work anyway so root was useless to me
iSike said:
Yea I tried that, didn't work. I ended up almost having a heart attack haha. I went to wipe but accidentally wiped everything on my phone, my data , the root, and even the OS. I was stuck in download mode and boot loader, could not boot into recovery. And I was stupid enough to not have a backup. I ended up reflashing a ruu (thru my PC with a ruu utility) several times and it finally worked. My phone now is unrooted and I removed the boot loader. I achieved by beginning goal with a big hiccup before hand haha. I will now make a back up of my phone today lol. And I had titanium backup up, but it said I didn't have root access(when my device was rooted) so I figured if half the root perks weren't working, I'll just unroot, which I am happy I did. Don't have to worry about harming my device anymore. Game killer and all those memory editors didn't work anyway so root was useless to me
Click to expand...
Click to collapse
When I unrooted using SuperSu it ruined my installation also. I was stuck in a bootloop until I installed TWRP and reinstalled SuperSu, terrible!!! It eventually unrooted and I relocked bootloader but nothing worked so I was forced to root and unlock bootloader again.
I am wondering though, how did you return to stock? I really want the latest AT&T stock but when I install that RUU .exe it gives me error 155 so I can't install it. I was using 1.32 stock AT&T and wanted to install 2.6 (I think that's what it is, it's Android 5.1).
I am S-On, and not S-off, could that be an issue? Bootloader is unlocked and I am rooted now.
You know how u r supposed to rename the ruu u want to flash (assuming you downloaded the stock ruu for your carrier and device). The problem for me was, I could never connect my device thought adb after I rooted it (fast boot worked when I put it in fastboot). Even when I could give a command , it could never load the ruu. So what I did, was right click the ruu and click run as admin. It should open up a page on the top saying something about a ruu/rom utility. Make sure you device is connected and had usb debugging( before you got stuck in the loop hopefully). Now click accept and all that good stuff on the utility, it should scan your phone and show u your current rom image, and then show you the latest rom image. Click update and it will boot your phone to boot loader and begin sending it to your phone. IMPORTANT: DO NOT TOUCH YOUR PHONE. Now here's the catch, if it said it failed or something about a USB error, close the program and start it up again. If your phone is stuck without the download bar moving(displayed on your phone), you are going to have to hard reset it. Google how to do it for your device (just a button holding combination). And start the program again. It will take a couple times for the program to work (mine took about 5-6 times). But it will work sooner or later. I am not home atm, but when I get home, I will find the link to the page where this info is displayed in a more orderly fashion and with pictures. It will be tonight, probably about 9 hours. Try this though, if it is too confusing, wait till I post the link. Good Luck!!
EDIT: Sorry just got back home from a long day haha, I'll be sure to look for the link tomorrow. But my directions above should be good, give it a try.

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