Crashing after 5.0.1 update? - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

I just updated via the update in settings to 5.0.1, and now my phone keeps crashing after 1-2 minutes. Even when there isn't any apps open and its on idle, it keeps crashing. I've tried to restart it, close all apps, and turn it off for a few minutes, and nothing seems to work. Has anyone else had this happen?

Do a factory reset.

CyberZion said:
Do a factory reset.
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It crashes before it shuts off to reset. I'm going to take it in to best buy tomorrow and have them look at it

There is a key Combo you can use to go into the recovery mode and do a factory reset from there. That is all Best buy will do. I think it is hold both volume keys down while holding the power button then let go when it starts and it will start in recovery then do the reset from there. Mine did the update fine with no issues so far. Hopefully it stays that way.

Power unit off and try to boot in safe mode by holding down volume down and then hold down the power button. When it starts to boot, release the power button while still holding the volume down. Once it boots up then try a reset.

Related

Phone won't boot up

I flashed Hard SPL 1.34 then upgraded the radio to 25.05 then put on Bepe's 0.95 ROM
It worked for a while, then started to crash and needed to press the reset button to boot it up.
Now it won't move from the Touch Diamond startup screen when I boot it up, then turns off. Can't hard reset, and can't enter bootloader.
Any ideas? I just suddenly did this, also, it doesn't have the original vendor ROM on it so if I send it back, what's the chances of them getting into it and then saying a big FO because I messed with it?
Antimus said:
It worked for a while, then started to crash and needed to press the reset button to boot it up.
Now it won't move from the Touch Diamond startup screen when I boot it up, then turns off. Can't hard reset, and can't enter bootloader.
Any ideas? I just suddenly did this, also, it doesn't have the original vendor ROM on it so if I send it back, what's the chances of them getting into it and then saying a big FO because I messed with it?
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What happens when you try to enter bootloader mode? Have you tried removing the battery for a while?
bootloader is volume down and reset yes?
Antimus said:
bootloader is volume down and reset yes?
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Yes, korrect
diddly squat, not even any ROM id's coming up on boot screen. I think it's bricked
Hard reset is volume down + enter (round key) and red reset button. Keep down the first two until you see the reset screen
Antimus said:
diddly squat, not even any ROM id's coming up on boot screen. I think it's bricked
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Can you be a little more descriptive? What exactly happens? Does the phone reset at all?
Did you hold volume down for a few seconds? Just pressing it while you hit the reset button is not enough. You need to hold it down until the tri-color bootloader appears. That's usually around 5 seconds.
Edit:
Clarification: You press volume down and hold it. Then you shortly push down the reset button with the stylus, while still holding the volume down button. You can release the volume down button after the tri-color screen appears. (or after 10 seconds if it's really not coming up)
Should it come up, you can use the chance to flash another ROM. If that's giving you trouble, see the link in my signature.
Ok, here's what happens
If I press the power button, it vibrates, Touch Diamond comes up, no ROM info, stays for a few seconds, disappears, phone is then off again.
Holding volume down, pressing reset button, nothing happens, phone doesn't power on, volume down held for 10 seconds, nothing happens
Holding volume down and action button, then pressing reset button, again nothing happens at all.
I successfully hard resetted the phone with the official ROM, but since installing Bepe's 0.95 I hadn't attempted a hard reset, but I had rebooted the phone successfully before this problem occured
Okay, in the off state the reset button will not function.
What you could try is turning it on and immediately afterwards follow the bootloder-procedure.
Also I did a quick search. The following threads might or might not be related and help you (I didn't read them, too late for me tonight):
http://forum.xda-developers.com/showthread.php?t=406163
http://forum.xda-developers.com/showthread.php?t=267383
http://forum.xda-developers.com/showthread.php?t=292968
http://forum.xda-developers.com/showthread.php?p=1878570
http://forum.xda-developers.com/showthread.php?t=316190
http://forum.xda-developers.com/showthread.php?t=307378
I realize they're for different phones, but that might not make such a big difference in this case...
also, can you confirm that you successfully flashed hard-spl before this? as in, you manually went to bootloader and saw that it had changed to hard spl?
Try this....
might seem stupid but your phone is also acting as it would with a 99% flat battery........phone just starts then dies.......
Stupid question......put it on charge for a couple hours...you never know....it might be the problem you have
Well I came to start it up this morning after leaving it on a shelf all night with distain and it booted up fine.
So I'm going to flash the official ROM, and other stuff back to factory and send it back. there's obviously something wrong with it somewhere.
Thanks for all the help guys, let's hope my next diamond is a bit more well behaved.
phone does not boot up
Hi, i got a prob with my phone, when i power it on it gives me that display with the 4 colors(red,green,blue and white), i have tried hard reset but it does not help, can anyone assist.

Soft brick, but can't access recovery mode

Hey there, so my phone randomly decided to stop working today.
Whenever I put the battery in the phone or plug in the charger, the Samsung screen loads then nothing. This all happens without me pushing the power button btw. Then the power button doesn't work, nor can I access recovery.
Like I mentioned, this all happened very suddenly and unexpectedly. I haven't flashed a rom in awhile so I'm not sure what caused the problem. One tidbit worth mentioning is that my phone would randomly reboot on the rom I've been using, but it wouldn't happen too often.
Any help would be greatly appreciated. Not exactly sure what I should do in this situation. Thanks for reading.
nfsplayer99 said:
Hey there, so my phone randomly decided to stop working today.
Whenever I put the battery in the phone or plug in the charger, the Samsung screen loads then nothing. This all happens without me pushing the power button btw. Then the power button doesn't work, nor can I access recovery.
Like I mentioned, this all happened very suddenly and unexpectedly. I haven't flashed a rom in awhile so I'm not sure what caused the problem. One tidbit worth mentioning is that my phone would randomly reboot on the rom I've been using, but it wouldn't happen too often.
Any help would be greatly appreciated. Not exactly sure what I should do in this situation. Thanks for reading.
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Click to collapse
try to be quicker to access recovery, power off the phone. then press the power, vol up, and home then AS SOON as you see the blue text on the left top side of the samsung logo screen let go of the buttons, it should boot into recovery then wipe data factory reset and reboot.
Andy_nu said:
try to be quicker to access recovery, power off the phone. then press the power, vol up, and home then AS SOON as you see the blue text on the left top side of the samsung logo screen let go of the buttons, it should boot into recovery then wipe data factory reset and reboot.
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Click to collapse
Yeah, I was able to do that once, but then the phone just goes to a black screen and doesn't load anything
nfsplayer99 said:
Yeah, I was able to do that once, but then the phone just goes to a black screen and doesn't load anything
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flash this recovery attached with odin by booting into download mode via power vol down and home, wipe data factory reset and reboot
http://www.androidfilehost.com/?fid=9390212717148635222 (recovery)
http://www.androidfilehost.com/?fid=9390275921635705049 (odin)
place in pda with only f. reset time and auto reboot checked. it SHOULD only take about 10 seconds to flash. as soon as your phone reboots hold the recovery combo and it should go to it
I can't really access download mode either.
I'll get to the screen that asks if I want to go into download mode, then push the up on the volume rocker, get to the next screen, but then it goes black about a second later.
Thanks for all the help so far though.
nfsplayer99 said:
I can't really access download mode either.
I'll get to the screen that asks if I want to go into download mode, then push the up on the volume rocker, get to the next screen, but then it goes black about a second later.
Thanks for all the help so far though.
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Click to collapse
kinda odd. never had that happen before. ,maybe you could try to reflash the download mode into your phone using this method
http://forum.xda-developers.com/showthread.php?t=2369125(make sure you use a debrick.img http://d-h.st/iEy for att not sprint BTW)
or use a jig. since your phone can still access the boot interface.
nfsplayer99 said:
I can't really access download mode either.
I'll get to the screen that asks if I want to go into download mode, then push the up on the volume rocker, get to the next screen, but then it goes black about a second later.
Thanks for all the help so far though.
Click to expand...
Click to collapse
Have you done this and then connected the USB to see if ODIN will recognize the phone? it's entirely possible that you are getting into download mode, but just can't see it..
It's certainly worth a try.

Help with brick?

Hi I was running the Cyanogen Mod Nightly for my phone, and hadn't updated it for about a week. When I went in to my settings to update it, I downloaded the latest one and when it was done it prompted me to start it, so I did. It got to about 2%, and after that it's been looping in boot. The screen flashes on and off instantly every 5 seconds. Power + Volume Up works, it shows the HTC screen and says it's going into recovery, but then it just loops in boot again.
Is there any fix/hope for my phone?
Press power + vol up, and as soon as the screen goes black, press and hold power + vol down. You will boot into the bootloader. from here you can flash an RUU to go back to stock
Khizar Amin said:
Press power + vol up, and as soon as the screen goes black, press and hold power + vol down. You will boot into the bootloader. from here you can flash an RUU to go back to stock
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So I tried doing this, but nothing happened.
I did however, fix my problem, by holding down Power + Volume Up until it showed the initial "Booting into recovery" screen (which was failing), but kept holding Power + Volume Up until the Battery Charging screen showed up (I had it plugged into my PC). Once I let go, it rebooted the phone normally, and started up Cyanogenmod. Now the phone works, so I am going to back up my data, and switch to a non-nightlies version (or just never update).
Thank you!
Next time if you are in a bootloop, just holding vol down during the next restart cycle will get you to bootloader.
If the buttom combo (Power+vol up to force a restart, then just hold vol down to go to bootloader) doesn't work, its virtually always due to getting the timing wrong (either not pressing vol down soon enough, or letting go too early). And the fact it was looping makes the timing tricky. But holding vol down during a bootloop (restart) will always get you to bootloader.
redpoint73 said:
Next time if you are in a bootloop, just holding vol down during the next restart cycle will get you to bootloader.
If the buttom combo (Power+vol up to force a restart, then just hold vol down to go to bootloader) doesn't work, its virtually always due to getting the timing wrong (either not pressing vol down soon enough, or letting go too early). And the fact it was looping makes the timing tricky. But holding vol down during a bootloop (restart) will always get you to bootloader.
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Click to collapse
I already tried that, it would automatically go back into a bootloop. And I tried your second option, which also didnt work. The only way I personally was able to fix it was having it plugged in, holding Volume Up + Power through the bootloader screen (which would crash) until the battery icon with the red disclaimer text showed up. Then it would reboot without going to bootloader (Pretty sure the Cyanogenmod tried to get it to this and failed).
Still cant get it to update without crashing so im just going to flash a new rom.

Touch screen not responsive after reboot

So my PIxel XL locked up (of course) and I had to soft reset it to come back. This time, however, the touch screen is 100% non responsive. Fingerprint is fine, other buttons are fine, but no touch screen. It happened to be in the middle of Play updates when it locked up - that may be related to the problem.
Anyway, I was going to try and reboot into safe mode,but I cant seem to get it into safe mode without a way to actually turn it off other than another reset, which just boots it again. I got it into recovery mode once but all I could do was reboot.
I;m reasonably savvy with the various tools, but since I can't unlock it I'm not sure where to go next.
And of course I absolutely need a working phone for work (and everything else in the world....) :crying:
Help?
mikeprachar said:
So my PIxel XL locked up (of course) and I had to soft reset it to come back. This time, however, the touch screen is 100% non responsive. Fingerprint is fine, other buttons are fine, but no touch screen. It happened to be in the middle of Play updates when it locked up - that may be related to the problem.
Anyway, I was going to try and reboot into safe mode,but I cant seem to get it into safe mode without a way to actually turn it off other than another reset, which just boots it again. I got it into recovery mode once but all I could do was reboot.
I;m reasonably savvy with the various tools, but since I can't unlock it I'm not sure where to go next.
And of course I absolutely need a working phone for work (and everything else in the world....) :crying:
Help?
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Click to collapse
Factory reset.
toknitup420 said:
Factory reset.
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It sounds like his phone won't power off though. How do you get to the bootloader menu when holding down the power button automatically does a soft reboot of the phone? He might need to let the battery drain so the phone actually shuts off before he can get to the bootloader menu to do a factory reset.
Literally ALL android devices can be forced to shutdown or to restart in a similar fashion to pc's. literally just hold the power button.
In the pixels case, holding the power button for 15 consecutive seconds will force the phone to reboot.
press and hold power, start counting to 15, as soon as your about to hit 15 seconds go ahead and mash down the volume down button with it. this should get you into fastboot where you can access recovery or fastboot flash a image.
jhs39 said:
It sounds like his phone won't power off though. How do you get to the bootloader menu when holding down the power button automatically does a soft reboot of the phone? He might need to let the battery drain so the phone actually shuts off before he can get to the bootloader menu to do a factory reset.
Click to expand...
Click to collapse
This causes a full reboot on my current and previous pixel, not a soft reboot, ive used this method to save my arse many times. i hold it down, and it restarts all the way to the unlocked bootloader screen
I had a situation where as soon as the phone booted i would get all sorts of errors that prevented me from using the phone or even accessing the power menu, and this is the savior.
possibly try holding it more than 15 seconds? maybe let it cycle twice before attempting to enter fastbppt

Can't shut down t800

Have been having a strange issue lately. I can't seem to turn off my tablet.
Long pressing the power button to bring up the power menu just soft restarts. I tried using a third part app (shortcutter) to bring up the advanced power menu which works fine but I still can't turn it off. Pressing power off just soft restarts, pressing full restart just soft restarts.
I can get into recovery but selecting power off from there just reboots back into recovery again.
I managed to get into safe mode and tried from there to see if it was a rogue app but it just reboots back into safe mode. Am rooted with magisk running lineage os 14.1 most recent nightly. Did a factory reset as well but to no avail.
Any ideas appreciated.
Fixed! Turns out it was a substratum overlay causing the problem.

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