Touch screen not responsive after reboot - Google Pixel XL Questions & Answers

So my PIxel XL locked up (of course) and I had to soft reset it to come back. This time, however, the touch screen is 100% non responsive. Fingerprint is fine, other buttons are fine, but no touch screen. It happened to be in the middle of Play updates when it locked up - that may be related to the problem.
Anyway, I was going to try and reboot into safe mode,but I cant seem to get it into safe mode without a way to actually turn it off other than another reset, which just boots it again. I got it into recovery mode once but all I could do was reboot.
I;m reasonably savvy with the various tools, but since I can't unlock it I'm not sure where to go next.
And of course I absolutely need a working phone for work (and everything else in the world....) :crying:
Help?

mikeprachar said:
So my PIxel XL locked up (of course) and I had to soft reset it to come back. This time, however, the touch screen is 100% non responsive. Fingerprint is fine, other buttons are fine, but no touch screen. It happened to be in the middle of Play updates when it locked up - that may be related to the problem.
Anyway, I was going to try and reboot into safe mode,but I cant seem to get it into safe mode without a way to actually turn it off other than another reset, which just boots it again. I got it into recovery mode once but all I could do was reboot.
I;m reasonably savvy with the various tools, but since I can't unlock it I'm not sure where to go next.
And of course I absolutely need a working phone for work (and everything else in the world....) :crying:
Help?
Click to expand...
Click to collapse
Factory reset.

toknitup420 said:
Factory reset.
Click to expand...
Click to collapse
It sounds like his phone won't power off though. How do you get to the bootloader menu when holding down the power button automatically does a soft reboot of the phone? He might need to let the battery drain so the phone actually shuts off before he can get to the bootloader menu to do a factory reset.

Literally ALL android devices can be forced to shutdown or to restart in a similar fashion to pc's. literally just hold the power button.
In the pixels case, holding the power button for 15 consecutive seconds will force the phone to reboot.
press and hold power, start counting to 15, as soon as your about to hit 15 seconds go ahead and mash down the volume down button with it. this should get you into fastboot where you can access recovery or fastboot flash a image.
jhs39 said:
It sounds like his phone won't power off though. How do you get to the bootloader menu when holding down the power button automatically does a soft reboot of the phone? He might need to let the battery drain so the phone actually shuts off before he can get to the bootloader menu to do a factory reset.
Click to expand...
Click to collapse
This causes a full reboot on my current and previous pixel, not a soft reboot, ive used this method to save my arse many times. i hold it down, and it restarts all the way to the unlocked bootloader screen
I had a situation where as soon as the phone booted i would get all sorts of errors that prevented me from using the phone or even accessing the power menu, and this is the savior.
possibly try holding it more than 15 seconds? maybe let it cycle twice before attempting to enter fastbppt

Related

Phone won't boot up

I flashed Hard SPL 1.34 then upgraded the radio to 25.05 then put on Bepe's 0.95 ROM
It worked for a while, then started to crash and needed to press the reset button to boot it up.
Now it won't move from the Touch Diamond startup screen when I boot it up, then turns off. Can't hard reset, and can't enter bootloader.
Any ideas? I just suddenly did this, also, it doesn't have the original vendor ROM on it so if I send it back, what's the chances of them getting into it and then saying a big FO because I messed with it?
Antimus said:
It worked for a while, then started to crash and needed to press the reset button to boot it up.
Now it won't move from the Touch Diamond startup screen when I boot it up, then turns off. Can't hard reset, and can't enter bootloader.
Any ideas? I just suddenly did this, also, it doesn't have the original vendor ROM on it so if I send it back, what's the chances of them getting into it and then saying a big FO because I messed with it?
Click to expand...
Click to collapse
What happens when you try to enter bootloader mode? Have you tried removing the battery for a while?
bootloader is volume down and reset yes?
Antimus said:
bootloader is volume down and reset yes?
Click to expand...
Click to collapse
Yes, korrect
diddly squat, not even any ROM id's coming up on boot screen. I think it's bricked
Hard reset is volume down + enter (round key) and red reset button. Keep down the first two until you see the reset screen
Antimus said:
diddly squat, not even any ROM id's coming up on boot screen. I think it's bricked
Click to expand...
Click to collapse
Can you be a little more descriptive? What exactly happens? Does the phone reset at all?
Did you hold volume down for a few seconds? Just pressing it while you hit the reset button is not enough. You need to hold it down until the tri-color bootloader appears. That's usually around 5 seconds.
Edit:
Clarification: You press volume down and hold it. Then you shortly push down the reset button with the stylus, while still holding the volume down button. You can release the volume down button after the tri-color screen appears. (or after 10 seconds if it's really not coming up)
Should it come up, you can use the chance to flash another ROM. If that's giving you trouble, see the link in my signature.
Ok, here's what happens
If I press the power button, it vibrates, Touch Diamond comes up, no ROM info, stays for a few seconds, disappears, phone is then off again.
Holding volume down, pressing reset button, nothing happens, phone doesn't power on, volume down held for 10 seconds, nothing happens
Holding volume down and action button, then pressing reset button, again nothing happens at all.
I successfully hard resetted the phone with the official ROM, but since installing Bepe's 0.95 I hadn't attempted a hard reset, but I had rebooted the phone successfully before this problem occured
Okay, in the off state the reset button will not function.
What you could try is turning it on and immediately afterwards follow the bootloder-procedure.
Also I did a quick search. The following threads might or might not be related and help you (I didn't read them, too late for me tonight):
http://forum.xda-developers.com/showthread.php?t=406163
http://forum.xda-developers.com/showthread.php?t=267383
http://forum.xda-developers.com/showthread.php?t=292968
http://forum.xda-developers.com/showthread.php?p=1878570
http://forum.xda-developers.com/showthread.php?t=316190
http://forum.xda-developers.com/showthread.php?t=307378
I realize they're for different phones, but that might not make such a big difference in this case...
also, can you confirm that you successfully flashed hard-spl before this? as in, you manually went to bootloader and saw that it had changed to hard spl?
Try this....
might seem stupid but your phone is also acting as it would with a 99% flat battery........phone just starts then dies.......
Stupid question......put it on charge for a couple hours...you never know....it might be the problem you have
Well I came to start it up this morning after leaving it on a shelf all night with distain and it booted up fine.
So I'm going to flash the official ROM, and other stuff back to factory and send it back. there's obviously something wrong with it somewhere.
Thanks for all the help guys, let's hope my next diamond is a bit more well behaved.
phone does not boot up
Hi, i got a prob with my phone, when i power it on it gives me that display with the 4 colors(red,green,blue and white), i have tried hard reset but it does not help, can anyone assist.

Soft brick, but can't access recovery mode

Hey there, so my phone randomly decided to stop working today.
Whenever I put the battery in the phone or plug in the charger, the Samsung screen loads then nothing. This all happens without me pushing the power button btw. Then the power button doesn't work, nor can I access recovery.
Like I mentioned, this all happened very suddenly and unexpectedly. I haven't flashed a rom in awhile so I'm not sure what caused the problem. One tidbit worth mentioning is that my phone would randomly reboot on the rom I've been using, but it wouldn't happen too often.
Any help would be greatly appreciated. Not exactly sure what I should do in this situation. Thanks for reading.
nfsplayer99 said:
Hey there, so my phone randomly decided to stop working today.
Whenever I put the battery in the phone or plug in the charger, the Samsung screen loads then nothing. This all happens without me pushing the power button btw. Then the power button doesn't work, nor can I access recovery.
Like I mentioned, this all happened very suddenly and unexpectedly. I haven't flashed a rom in awhile so I'm not sure what caused the problem. One tidbit worth mentioning is that my phone would randomly reboot on the rom I've been using, but it wouldn't happen too often.
Any help would be greatly appreciated. Not exactly sure what I should do in this situation. Thanks for reading.
Click to expand...
Click to collapse
try to be quicker to access recovery, power off the phone. then press the power, vol up, and home then AS SOON as you see the blue text on the left top side of the samsung logo screen let go of the buttons, it should boot into recovery then wipe data factory reset and reboot.
Andy_nu said:
try to be quicker to access recovery, power off the phone. then press the power, vol up, and home then AS SOON as you see the blue text on the left top side of the samsung logo screen let go of the buttons, it should boot into recovery then wipe data factory reset and reboot.
Click to expand...
Click to collapse
Yeah, I was able to do that once, but then the phone just goes to a black screen and doesn't load anything
nfsplayer99 said:
Yeah, I was able to do that once, but then the phone just goes to a black screen and doesn't load anything
Click to expand...
Click to collapse
flash this recovery attached with odin by booting into download mode via power vol down and home, wipe data factory reset and reboot
http://www.androidfilehost.com/?fid=9390212717148635222 (recovery)
http://www.androidfilehost.com/?fid=9390275921635705049 (odin)
place in pda with only f. reset time and auto reboot checked. it SHOULD only take about 10 seconds to flash. as soon as your phone reboots hold the recovery combo and it should go to it
I can't really access download mode either.
I'll get to the screen that asks if I want to go into download mode, then push the up on the volume rocker, get to the next screen, but then it goes black about a second later.
Thanks for all the help so far though.
nfsplayer99 said:
I can't really access download mode either.
I'll get to the screen that asks if I want to go into download mode, then push the up on the volume rocker, get to the next screen, but then it goes black about a second later.
Thanks for all the help so far though.
Click to expand...
Click to collapse
kinda odd. never had that happen before. ,maybe you could try to reflash the download mode into your phone using this method
http://forum.xda-developers.com/showthread.php?t=2369125(make sure you use a debrick.img http://d-h.st/iEy for att not sprint BTW)
or use a jig. since your phone can still access the boot interface.
nfsplayer99 said:
I can't really access download mode either.
I'll get to the screen that asks if I want to go into download mode, then push the up on the volume rocker, get to the next screen, but then it goes black about a second later.
Thanks for all the help so far though.
Click to expand...
Click to collapse
Have you done this and then connected the USB to see if ODIN will recognize the phone? it's entirely possible that you are getting into download mode, but just can't see it..
It's certainly worth a try.

[Q] Bricked Samsung Galaxy Nexus I9250

i seem to have hard bricked the device and i have been attempting to find a way i can fix it for hours.. i seem to be stuck. Its stuck on the boot animation cyanogenMod logo. I am unable to get into the recovery mode, as well as fast boot mode. i let it sit on that boot logo for hours without anything at all happening. No progress what so ever. Now the biggest thing i am trying to figure out is how i even managed to get this to happen. there was a software update notification that i received, so i figured it may have been the Android L update or something, so without taking into considering what exactly i was agreeing to i accepted, and continued. Let it reboot, and thats how i got to come across this issue. Any suggestions.
So if you hold down "volume up", "volume down", and then press and hold the power button, does it not boot into the bootloader? You may have to hold all three down for 15 seconds or so... Based on the fact that you can see the boot animation, it tells me that your bootloader is indeed functional, so, once booted into the bootloader, you can easily flash the factory images (as per this) and restore your device to working condition.
efrant said:
So if you hold down "volume up", "volume down", and then press and hold the power button, does it not boot into the bootloader? You may have to hold all three down for 15 seconds or so... Based on the fact that you can see the boot animation, it tells me that your bootloader is indeed functional, so, once booted into the bootloader, you can easily flash the factory images (as per this) and restore your device to working condition.
Click to expand...
Click to collapse
Yeah ive tried that, and nothing is working it just keeps going back to that same boot animation & im out of ideas. Iknow there has to be a way though.
Jewelzxo said:
Yeah ive tried that, and nothing is working it just keeps going back to that same boot animation & im out of ideas. Iknow there has to be a way though.
Click to expand...
Click to collapse
What I find strange is that it boots to the boot animation -- that means the bootloader has loaded up the kernel and Android is attempting to start. The bootloader loads up before anything, so it is obviously working. Don't know why you can't access its menu though with the 3-key press. Maybe one of your volumes keys is not working properly? By holding those three keys down, it should not boot to the boot animation...
Can you get into download mode? Hold only volume down and press and hold power. If so, then you can use Odin and flash a stock ROM as per this thread.
In any case, if you can't get into the bootloader or download mode, then your only option is using OMAPFlash (as per this thread). That will re-flash your bootloader. If you still can't get into the bootloader menu after that, then there is a hardware issue.

[SOLVED] I think I bricked my brand new pixel xl 2. Will appreciate any advice.

Hello friends.
I got my Pixel XL 2 yesterday and today I'm in trouble already.
I unocked the bootloader, installer twrp and rooted with magik succesfully, but I had trouble installing my apps (titanium backup gave me a parcing error and the googgle play store wanted me to pay again for my purchases for some reason), so I figured I do a factory reset so I get prompted to restore from my old phone via cable. So I went to settings -> factory reset.
The problem is that when android rebooted to erase the data, I instead got dumped into twrp on a screen that says Mount Decrypt Data and is asking me for a lock pattern. But the screen doesn't responds, so I can't proceed. The power hard button just toggles the screen on and off but it does not reboot or turns the phone off when I hold it, so I don't know how to get to my bootloaded to maybe reinstall a factory image or what else to do.
I'm just stuck on that screen without options.
I would very much appreciate any advice.
Hold power, vol up and down buttons until your device turns off.. then go into bootloader by holdind vol down and power
I thank you very much for your reply.
I did booted succesfully into bootloader, but now I'm affraid I jumped from the frying pan into the flame because now my phone doesn't power up at all. If I connect it to the charger I don't get the battery with a lighting bolt that I'm supposed to get. The only life sign I get is if I plug it via USB to my computer, I do get the sound that windows plays when yoy connect something, but other than that, the phone seems to be dead.
I'm guessing it's something with the hardware?
hold the power button till it shuts off
flex360 said:
hold the power button till it shuts off
Click to expand...
Click to collapse
It is off. I can't turn it on at all. It's unresponsive.
BreadedChicken said:
It is off. I can't turn it on at all. It's unresponsive.
Click to expand...
Click to collapse
Was the battery low when you started this?
Are you familiar with ADB? When plugged into the computer type adb devices or fastboot devices does it return your device serial number? If so type adb reboot bootoader.
If not I would hold the power button for a good 20-30 second and see if you can force it to turn on or reboot and immediately hold volume down to get back to bootloader.
BreadedChicken said:
It is off. I can't turn it on at all. It's unresponsive.
Click to expand...
Click to collapse
Did you get anywhere with this? Just curious. I know you're probably upset, we're here to help if we can. :good:
Thank you very much to everyone for your time and help.
Thanks to your advices I was able to solve it. In case anyone ever finds himself or herself out in a similar situation, here's what ended up happening:
After holding the power button for about 30 secs as Namolas sugested the phone did reboot itself and brought me back to that twrp mount decrypt data screen asking me for a lock pattern. It was then just a matter of adb booting to the bootloader and install a factory image as usual.
Thanks again. I appreciate it guys.

My phone won't automatically boot

Hello
I power off my phone every night.
Since a few days, sometimes I can't reboot it with the simple power button, I have to use the fastboot combo (power - vol dwn) and press start to reboot.
Then the phone just act as usual...
What can be the point?
Thanks in advance.
(Sometimes all is good.)
dd66 said:
Hello
I power off my phone every night. Since a few days, I can't reboot it with the simple power button, I have to use the fastboot combo (power - vol dwn) and press start to reboot. Then the phone just act as usual... What can be the point? Thanks in advance.
Click to expand...
Click to collapse
Is your bootloader unlocked, rooted? If so, fastboot flash a full factory image removing the -w switch from flash-all.bat. If that doesn't fix it (or your bootloader is locked), the next step would be to reset the phone to factory from Recovery (FDR).
I suspect a wonky bootloader too.
Are you using TWRP? Maybe it did not install correct to both slots.
Phone is one week old and full stock (I opened the box myself)
dd66 said:
Phone is one week old and full stock (I opened the box myself)
Click to expand...
Click to collapse
I too have noticed this. If I turn off the phone through the power button and then press it to restart, nothing happens. I also have to do the combo to restart and it takes a few seconds. It's frustrating. I'm on December stock rooted with Elemental Kernel.
Sent from my [device_name] using XDA-Developers Legacy app
dd66 said:
Hello
I power off my phone every night.
Since a few days, sometimes I can't reboot it with the simple power button, I have to use the fastboot combo (power - vol dwn) and press start to reboot.
Then the phone just act as usual...
What can be the point?
Thanks in advance.
(Sometimes all is good.)
Click to expand...
Click to collapse
I have noticed a couple of times (after doing a full power down) that I will have to hold the power button in for about 8 seconds to get it to boot. That is definitely longer than the normal couple of seconds that it takes after a hard power down. I honest do not know how frequently it actually happens since ~99% of the time I use reboot instead of power down/power up. I only fully power it down if I am going to remove it from the case to clean it. I too am on December stock, rooted (Magisk 18 installed using TWRP .img only) and Elemental kernel via the Elemental app auto-installer.
Just wondering if you have held the power for a while as opposed to vol down/power combo.
I have experienced this many times. When I perform a "restart", it just goes to a black screen. Disappointed in this phone.
dd66 said:
Phone is one week old and full stock (I opened the box myself)
Click to expand...
Click to collapse
Because you are stock and locked your choices are limited. I would do a factory data reset from recovery mode. If that did not fix the problem immediately I would be on the phone with Google getting a replacement. That or unlock the bootloader now which would also reset the device. The idea is to rule out a hardware defect while your phone is still new.

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