Not receiving MMS... please help! - AT&T Samsung Galaxy Note 4

Hey everyone,
My girlfriend has a Note 4. She switched from iPhone to her Note 4 about 5 months ago. She did the whole thing where she had to disable her iMessages or whatever it is that needs to get done. Her phone is currently running Lollipop. Ever since she went to Android she has had a problem where she will sometimes (more often than not, actually) not receive group texts. We've tried everything.... different messaging app, cleared the cache, done a factory reset, called ATT multiple times (the issue has been escalated and we are currently on a 3 day waiting period to hear back from someone). The issue is only noticeable when she gets group texts from other iPhone users regardless of carrier. She is at her wits end and about to just go back to the iPhone. Is there anything else she can do? Thank you.

car_lost said:
Hey everyone,
My girlfriend has a Note 4. She switched from iPhone to her Note 4 about 5 months ago. She did the whole thing where she had to disable her iMessages or whatever it is that needs to get done. Her phone is currently running Lollipop. Ever since she went to Android she has had a problem where she will sometimes (more often than not, actually) not receive group texts. We've tried everything.... different messaging app, cleared the cache, done a factory reset, called ATT multiple times (the issue has been escalated and we are currently on a 3 day waiting period to hear back from someone). The issue is only noticeable when she gets group texts from other iPhone users regardless of carrier. She is at her wits end and about to just go back to the iPhone. Is there anything else she can do? Thank you.
Click to expand...
Click to collapse
On their iPhones under messaging settings turn on SEND AS SMS. Also, GROUP MESSAGING and MMS MESSAGING need to be turned on. I know it kinda sucks, but all of her friends that have iPhones and send group messages need to do this. This will allow the iPhone users to continue to send via imessage and non-iPhone users should now be able to group text with them.

car_lost said:
Hey everyone,
My girlfriend has a Note 4. She switched from iPhone to her Note 4 about 5 months ago. She did the whole thing where she had to disable her iMessages or whatever it is that needs to get done. Her phone is currently running Lollipop. Ever since she went to Android she has had a problem where she will sometimes (more often than not, actually) not receive group texts. We've tried everything.... different messaging app, cleared the cache, done a factory reset, called ATT multiple times (the issue has been escalated and we are currently on a 3 day waiting period to hear back from someone). The issue is only noticeable when she gets group texts from other iPhone users regardless of carrier. She is at her wits end and about to just go back to the iPhone. Is there anything else she can do? Thank you.
Click to expand...
Click to collapse
Friends on iPhones have to change in her contact to sent to phone not to iMessages.

car_lost said:
Hey everyone,
My girlfriend has a Note 4. She switched from iPhone to her Note 4 about 5 months ago. She did the whole thing where she had to disable her iMessages or whatever it is that needs to get done. Her phone is currently running Lollipop. Ever since she went to Android she has had a problem where she will sometimes (more often than not, actually) not receive group texts. We've tried everything.... different messaging app, cleared the cache, done a factory reset, called ATT multiple times (the issue has been escalated and we are currently on a 3 day waiting period to hear back from someone). The issue is only noticeable when she gets group texts from other iPhone users regardless of carrier. She is at her wits end and about to just go back to the iPhone. Is there anything else she can do? Thank you.
Click to expand...
Click to collapse
https://support.apple.com/en-us/HT204065 Pics of exactly what I was trying to say if it was kind of confusing :good:

Thank you for the info guys. She had done something similar to that in the beginning with her close friends. She had to add a bunch of people to her contacts because of school and she didn't realize until after a while that she wasn't getting group texts. I think she's fed up with the issue and just switching back to iPhone, unfortunately.
Thank you for the help though. This is good to know of for future reference.

Related

[Q] 5 day old G3 Text messages not completely sent to "Dumb" phones

Used the search feature in this forum and google'd the net and haven't seen an issue like this yet.
I got two G3's last week.
My wife will try to send a text to several people that we know that have old style "Dumb" phones (Including my work phone) and either:
1. The dumb phone receives a blank message from her
2. The dumb phone receives a message of about 9 characters​
Called Sprint and the Tech person first said that she had personally received messages from friends to her personal dumb phone, that were sent from other types of smart phones that were blank as well. But she said that it turned out to be whatever alternate keyboard that they had installed and that the stock keyboard would send fine. After a few tests she eventually said they would call us back when they figured out the problem within the next few days.
My wife didn't install anything but a task killer on the phone (I uninstalled it after reading a few posts here). She is running stock everything and sending to other smartphones works like normal.
Have already tried a workaround by telling people that she texts to buy smartphones but I don't think that's going to work out.
What could this be? Any ideas would be appreciated.

[Q] unable to receive texts from iPhone users

My friend just got the Note 4 coming from the iPhone 5 and cannot receive texts from other iPhone users. She says it's something to do with imessage. She's not a techie and I don't know anything about apple.
Can anybody shed some light on this? What's going on and how can she resolve it. Thanks.
http://support.apple.com/en-us/TS5185
Yeah its a known issue with switching from iphone ? to android Tech support should be able to help her they have to deactivate the imessage account all together
magneticzero said:
http://support.apple.com/en-us/TS5185
Click to expand...
Click to collapse
Thanks I will have her try that. :good:
Apple released a new app that fixes this problem.
Just follow this link. They need to deregister their number with iMessage. https://selfsolve.apple.com/deregister-imessage
Verizon N4 : Thank me if I helped ya
Just another reason I hate Apple. Took me a full day of deactivating, deleting accounts, opening new accounts, etc before I was able to get texts from my daughters with their iphones when I tried the 5S. What a pina!!!!
Basically imessage hijacks your number and they don't care if you go back to android, not their problem. Only took years for them to evidently come up with a fix.
#applesucks
Glenn
The issue is easy fix person with iPhone needs to go into setting and shut off imessage. As I phones have two methods of sending text. Message or imessage if you notice on the iPhone bubbles can be two different colors from sender.

Imessage issues. Still!

Aplple just won't let me go. I recently switched back to Android (Should have never left!!!) and I'm still not recieving messages from iphones. This is mainly in the group messages. It's weird, because sometimes I do and other times I don't. The main problem seems to be getting pictures or links, but regular texts is a hit or miss. Again, this seems to be an issue in group messages, but I guess I wouldn't know If I am not getting some messages unless the person called me out for not responding. Yes, I have done the whole Apple website BS and had my phone # removed. Even when I did that it said that the number isn't registered with imessage. Anyone have any idea or suggestion? Thanks! Even with this issue I will not go back to Apple.
Do you still have the iphone ?
waco2hot33 said:
Do you still have the iphone ?
Click to expand...
Click to collapse
No the iPhone is long gone. I did everything that needed to be done before turning it in...
Ok ? I don't know then sorry usually you have to turn imessages off before you switch but you said you did that ..I hope ? you get it fixed
I'm having the same problem. Some texts I receive and some I dont. My wife has an iphone and thinks I'm ignoring her. ... OK sometimes I am but it is a real problem.
I tried using Verizon's Messages + instead of Chomp . That did not fix the problem.
Dont know what to do next.
Al
I overheard a similar problem while browsing at a vzw store and they said they had to call Apple and tell them to disable ur imessage service. I've never really used apple products for the last 20 years but hope it helps.
Go here and fix the issue
https://selfsolve.apple.com/deregister-imessage

Samsung message app issue?

I hate the Verizon message app, so I always used the samsung one, well I tried factory reset, cache,etc. The damn thing won't let me send group messages or send pics, any one else have this issue? It's driving me nuts, I use the group's reply for work and stuff. But it works in Verizon message app...
I can't answer your question as I did not like Samsung or Verizon's solution. I have used Textra for a long time and never have any problems.
I had this very same issue with my Verizon Note 8 and never figured out what caused it. If I would switch my sim from my Note 8 to my iPhone and back MMS would work briefly and then fail after a while. Verizon nor Samsung could help me, so I downloaded Textra and never looked back. Funny thing is when I first was dealing with this I couldn't find a single thread with any other owner reporting the issue now 4 months later I saw your post lol.
I just noticed that I'm having this exact issue as well. Re-flashed the entire stock Verizon firmware and still can't send MMS. I can receive but not send.
Is almost like it was sabotaged, so you had to use Verizon message app, I'll try textra, thanks for the help
Use Signal, I beg of you:
https://play.google.com/store/apps/details?id=org.thoughtcrime.securesms :highfive:
I second signal. Absolutely no issues so far. Very reliable
Same issue that stock app just stopped sending mms. But have to use due to watch compatibility.. Help?
Is anyone else having a problem with the badge showing up when you got a message? Im not getting any number on the icon to indicate there are unread messages....
I've been having a problem with mms since updating to oreo. Never had a problem before that. But I'm also having issues with data during calls.

Question Group MMS Issues - 6 Pro

Is anyone experiencing issues receiving group messages from iPhone users?
No issue here on my 6 pro or my wife's 6. Could it be a carrier issue for you?
The reason I say that is my wife and I are in a mms group chat with family that has iphones but we're all on the same carrier
No issues on Google Fi, other than the annoying separate message every time someone reacts to a post.
spart0n said:
No issue here on my 6 pro or my wife's 6. Could it be a carrier issue for you?
The reason I say that is my wife and I are in a mms group chat with family that has iphones but we're all on the same carrier
Click to expand...
Click to collapse
I've tried 3 different carriers and sent my device back to Google with no luck. I can't receive MMS messages from two iphone users. No idea why.
State.of.mind said:
Is anyone experiencing issues receiving group messages from iPhone users?
Click to expand...
Click to collapse
No issues on T-Mo that I've noticed. I've received SMS/MMS from Verizon, AT&T, and T-Mo subscribers today.
spart0n said:
No issue here on my 6 pro or my wife's 6. Could it be a carrier issue for you?
The reason I say that is my wife and I are in a mms group chat with family that has iphones but we're all on the same carrier
Click to expand...
Click to collapse
I've tried 3 different carriers and sent my device back to Google with no luck. I can't receive MMS messages from two iphone users. No
NYCHitman1 said:
No issues on T-Mo that I've noticed. I've received SMS/MMS from Verizon, AT&T, and T-Mo subscribers today.
Click to expand...
Click to collapse
I'm starting to think that this issue was somehow associated with my number. Originally I was on T-Mobile and ported my number to to Xfinity Mobile. Since the port, I've been having strange issues with group MMS messages. I feel like at this point I might have to get a new number.
State.of.mind said:
I've tried 3 different carriers and sent my device back to Google with no luck. I can't receive MMS messages from two iphone users. No
I'm starting to think that this issue was somehow associated with my number. Originally I was on T-Mobile and ported my number to to Xfinity Mobile. Since the port, I've been having strange issues with group MMS messages. I feel like at this point I might have to get a new number.
Click to expand...
Click to collapse
It could be related, but it could also not be. I don't think it's specific to the device though, tbh.
NYCHitman1 said:
It could be related, but it could also not be. I don't think it's specific to the device though, tbh.
Click to expand...
Click to collapse
I put my sim in another phone and I'm still having the same issue
I would try having the sim replaced before I get a new number
And are we talking about a delay or "never comes, not today, not tomorrow and not in a hundred years"?
If it's about the former, is your phone rooted? Do you have any battery saving apps? Did you tinker with any ADB commands?
If the SIM/your phone number itself is the culprit, that should be relatively easy to find out. Just put it into the phone of someone else (they can create a guest account) and see if that works.
I know my family (all iphone users) say that sometimes i (and other Android users) miss some of their texts. I blame Apple
I updated my plan last week and have not received group messages. I was on a chat with Verizon today for like 2 hrs because I ordered a new sim but it wouldn't activate so they activated then after about 45 minutes they were able to get my group messaging working. It seemed like they removed group messaging from my service then added it back and everything has been fine since. Good luck it was driving me crazy for the past 5 days
It's likely an issue with the sender's carrier. Once upon a time I absolutely would not receive any mms from any iPhone on at&t on time. They'd come in days late, and out of order. Made group texts a nightmare.
If you can, get your people to switch to Signal. It's like iMessage, but it works cross platform.
Morgrain said:
And are we talking about a delay or "never comes, not today, not tomorrow and not in a hundred years"?
If it's about the former, is your phone rooted? Do you have any battery saving apps? Did you tinker with any ADB commands?
If the SIM/your phone number itself is the culprit, that should be relatively easy to find out. Just put it into the phone of someone else (they can create a guest account) and see if that works.
Click to expand...
Click to collapse
Thanks. I've tried putting the SIM in another phone and it's the same issue. I'm starting to think something went wrong during the port.
xray49er said:
I updated my plan last week and have not received group messages. I was on a chat with Verizon today for like 2 hrs because I ordered a new sim but it wouldn't activate so they activated then after about 45 minutes they were able to get my group messaging working. It seemed like they removed group messaging from my service then added it back and everything has been fine since. Good luck it was driving me crazy for the past 5 days
Click to expand...
Click to collapse
I've tried r mobile, Xfinity Mobile, and now I'm o AT&T. Are you able to get more info on what the steps the rep took?
State.of.mind said:
Thanks. I've tried putting the SIM in another phone and it's the same issue. I'm starting to think something went wrong during the port.
I've tried r mobile, Xfinity Mobile, and now I'm o AT&T. Are you able to get more info on what the steps the rep took?
Click to expand...
Click to collapse
I am not sure but I am still having problems intermittently. I'll get some texts then I may not get a text in between. I am just starting to think the Feb update broke something and hopefully it will be fixed with the march update.
xray49er said:
I am not sure but I am still having problems intermittently. I'll get some texts then I may not get a text in between. I am just starting to think the Feb update broke something and hopefully it will be fixed with the march update.
Click to expand...
Click to collapse
Interesting. Thanks for sharing

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