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I have the FireTV box. I installed the wireless remote app for my android and it worked ok. Then I realized the remote itself isn't working at all. I tried unplugging the cord and rebooting. Nothing.
Any suggestions?
Fresh batteries. The remote is a battery hog. Sometimes the screen will tell yo when the batteries are low, but several times I have had to switch batteries without being warned of low batteries.
you didn;t happen to turn off bluetooth by accident, did you?
I have the same problem. I have replaced the batteries but still no bueno. The remote status is battery offline. Reboot the Box, still no dice. Where can I check to see that the bluetooth is still enabled?
spyder3 said:
I have the same problem. I have replaced the batteries but still no bueno. The remote status is battery offline. Reboot the Box, still no dice. Where can I check to see that the bluetooth is still enabled?
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Click to collapse
Maybe you need to re-pair the remote. Just a guess. Anyway, see this: http://www.amazon.com/gp/help/customer/display.html?nodeId=201452760.
Yeah, I tried that. No dice. I contacted Amazon and they are sending me a replacement remote. Apparently this problem is becoming common and a replacement remote fixes it.
Have you tried pairing another bluetooth device like a keyboard, mouse, headphones, gamepads or speakers to ensure your bluetooth controller on the Amazon device hasn't died?
Sent from a Freedompop HTC Evo 4G
I contacted Amazon and they sent me a replacement remote, next day. It works perfectly. I guess the remotes just die sometimes.
spyder3 said:
I contacted Amazon and they sent me a replacement remote, next day. It works perfectly. I guess the remotes just die sometimes.
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Click to collapse
do you still have that remote? the same thing happened to me, and I was able to fix it.
shutterslaps said:
do you still have that remote? the same thing happened to me, and I was able to fix it.
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Click to collapse
Can you let us know what the issue was and how you fixed your remote? It could be helpful to myself and others who may run into a non working Fire TV remote.
i had same issue, i had to get another remote
mjbxx said:
Can you let us know what the issue was and how you fixed your remote? It could be helpful to myself and others who may run into a non working Fire TV remote.
Click to expand...
Click to collapse
I was trying to pair a ps4 controller with the sixaxis app. That's exactly when the remote stopped working. I'm assuming it was because the app was messing with the systems bluetooth connection. Luckily I had another remote already setup (a Rii Mini 2.4GHz Wireless Touchpad Keyboard.) I went back into the sixaxis app, clicked on STOP, and exited the program. I then went into the settings.apk (not the one that came with the system) went into BLUETOOTH, and unpaired the Amazon Fire TV Remote. Then I repaired the Amazon Fire Tv Remote through BLUETOOTH in settings. The remote still didn't work, but I was now able to go into the stock settings app that came with the system, click on CONTROLLERS then Amazon Fire TV Remotes, Add New Remote, and hold down the Home button on the remote for about 5 seconds, and it showed up in the list of Discovered Remotes. Once I clicked on the remote, it started working.
Now I may or may not have added extra, unnecessary steps, but that's exactly what I did to get it working again.
Oh and I highly recommend the Rii Mini Wireless Touchpad Keyboard. It's small, has a full keyboard & touchpad that is perfect for using as a mouse pointer. It also comes with a wireless dongle. I only wish I could map a HOME button press to one of the keys on it. Oh and it was plug and play! I connected the dongle, turned on the remote, and worked right away. No pairing was needed.
**I take back the recommendation for the Rii Mini Wireless Touchpad Keyboard. Now it's sporadically acting like I'm holding down buttons and it's really quite annoying. For example, I would type out TEST, and when I would get to the 'E', it'll input 'EEEEEEEEE' until I press another button. I have a clear line of sight to the dongle, and it's two feet away. After scouring the internets, I read some good reviews about the FAVI Wireless Keyboard, and ordered it. ($35.57)
Help! I lost the remote for my fire stick, so I downloaded the remote app on my iPhone. It worked great for a day, then couldn't find the fire tv stick at all. I tried everything to fix it, restarting my phone, unplugging the fire stick, restarting wifi, deleting and renown loading the app, and nothing worked. I tried using some different remote apps, and none of them picked up the fire stick, so I'm assuming it's a problem with the fire stick itself. If the Bluetooth on the fire stick stopped working, how do I fix it? A friend bought this for me and set it all up so I don't have a clue how to work it without the remote, please help!
I have similar problems with the Amazon Fire TV and Fire Stick remotes. There is a known issue that other Bluetooth-enabled devices within range of the Amazon hardware can disrupt the connection with the remote (like a laptop, tablet, etc.). I learned this directly from Amazon Tech Service. They also sent me a second remote which still has the same problem.
I keep a Logitech Unifying dongle plugged into the USB port on the Fire TV and use a mini-keyboard remote or a wireless full-size keyboard made for Google TV, which works all the time even when the Amazon remotes stop working. Unfortunately, this "fix" won't work with the FireStick since there is no USB port.
I have a Logitech Revue, Amazon Fire TV, Amazon Fire Stick and a Roku3 box. The Roku3 is the only one that has no real issues, always works and the best features. Other than that, my Vizio M-series TV has Yahoo! Smart TV and is sufficient for most streaming without a box.
Wukong romote app should work since it works over wifi. You probably need to just toggle bluetooth off and on.
Sent from my LG-LS980 using Tapatalk
spyder3 said:
Yeah, I tried that. No dice. I contacted Amazon and they are sending me a replacement remote. Apparently this problem is becoming common and a replacement remote fixes it.
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Click to collapse
Seems to be a very common problem. I had this problem with my first-gen FTV as well. Customer service didn't even bother asking any questions and had it replaced promptly. Hopefully it doesn't happen with my FTV2 remote.
I fixiti removing the remote from the bluetooth devices and leting the firetv connect again. So far 2 month and no issues
mjbxx said:
Can you let us know what the issue was and how you fixed your remote? It could be helpful to myself and others who may run into a non working Fire TV remote.
Click to expand...
Click to collapse
When I spoke with the Amazon CSR, he had me do the following
1) Remove the batteries from the remote
2) Hold the middle circle button AND the home button at the same time (keep holding for the next steps)
3) Disconnect HDMI and power cable from Fire TV
4) wait 30 seconds
5) Reconnect HDMI and Power Cable
6) Let go of remote buttons, re-insert batteries into remote
7) voila, remote worked again.
These steps basically reset the bluetooth settings on the Fire TV. After troubleshooting, I think the issue may be because of bluetooth interference from my Amazon Echo, cell phone and laptop that are all connected in the same room. Hope this helps! :highfive:
Is the FireTV remote the same as the FireTV Stick remote? I've ordered a new TV box to replace my stick and want to reuse the old remote. I'm not bothered about the voice features.
Good third party remote for android tv and amazon fire tv, and I find the mouse can be use in this app called CetusPlay, you can find it on google play store
and there is another on called wukong tv remote, but know it seems not working in the mouse.
Hey guys, new to the forum.... sideloaded the Settings.apk last night and was able to pair a motorolla BT mouse no problem. Used it all last night.
Came home today and the Fire TV was frozen, so I reset it, now the mouse isn't connecting.
When I go into the Settings app, it still shows it in the list but it doesn't say 'Connected' under the name like it does for the Fire remote.
Clicking on it in the list does nothing. I wish there was some way to tell it to forget that device but I'm not seeing any way.
I've tried uninstalling the Settings.apk but when I reinstall, the mouse is still listed as a device that has already been recognized.
I've checked the mouse batteries, and even took it upstairs and paired it with my computer to make sure it still worked.
Any ideas on how I can get it back?
***
PS Mods - Sorry for posting this in two forums, I think the first post was not placed in the right area to get help.
The only thing that helped me (for the stick though) was doing a factory reset. After that I could add it back and connect.
phillip.r said:
Hey guys, new to the forum.... sideloaded the Settings.apk last night and was able to pair a motorolla BT mouse no problem. Used it all last night.
Came home today and the Fire TV was frozen, so I reset it, now the mouse isn't connecting.
When I go into the Settings app, it still shows it in the list but it doesn't say 'Connected' under the name like it does for the Fire remote.
Clicking on it in the list does nothing. I wish there was some way to tell it to forget that device but I'm not seeing any way.
I've tried uninstalling the Settings.apk but when I reinstall, the mouse is still listed as a device that has already been recognized.
I've checked the mouse batteries, and even took it upstairs and paired it with my computer to make sure it still worked.
Any ideas on how I can get it back?
***
PS Mods - Sorry for posting this in two forums, I think the first post was placed in the area to get help.
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Click to collapse
You must press on the bluetooth icon on the right side next to the name of your mouse, then you will have the option to unpair your mouse, and then you can pair it again.
To do so, you must install an app on your android phone which is called Wukong Remote, and use the touchpad mode, which will act like your mouse and then you can do the steps and unpair your mouse.
I had kinda the same problem, but it was with a USB mouse. I used the mouse for about a week, then the Fire TV froze, and the mouse never connected again. Not only did it not connect, it would not connect to any other device I have either. When I put the dongle in my PC it shows there is a dongle, but the firmware for the dongle was somehow erased. It has never happened to any other donlges I have, but I still worry that it could.
dbdoshi said:
The only thing that helped me (for the stick though) was doing a factory reset. After that I could add it back and connect.
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Click to collapse
Yeah i'm afraid that's what's going to have to happen
smaghraby said:
You must press on the bluetooth icon on the right side next to the name of your mouse, then you will have the option to unpair your mouse, and then you can pair it again.
To do so, you must install an app on your android phone which is called Wukong Remote, and use the touchpad mode, which will act like your mouse and then you can do the steps and unpair your mouse.
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Click to collapse
I would def. try this if I had an android phone, but I have an iPhone. Been looking for a mouse app for it but haven't had much luck.
Yes, doing factory reset was painful. But I learned my lesson, I don't unpair my BT keyboard/mouse from the stick or try to use it with any other device.
Also, not really answering your Q, but you can install the Amazon FTV app on your iPhone ( https://itunes.apple.com/us/app/amazon-fire-tv-remote/id947984433 ) and use that to toggle your BT settings (I tried that and it didn't help me). Its an option if you don't want to use a third party app (you can also send commands for control selection in your FTV for movements through adb, AFTVNews.com has a guide)
phillip.r said:
Hey guys, new to the forum.... sideloaded the Settings.apk last night and was able to pair a motorolla BT mouse no problem. Used it all last night.
Came home today and the Fire TV was frozen, so I reset it, now the mouse isn't connecting.
When I go into the Settings app, it still shows it in the list but it doesn't say 'Connected' under the name like it does for the Fire remote.
Clicking on it in the list does nothing. I wish there was some way to tell it to forget that device but I'm not seeing any way.
I've tried uninstalling the Settings.apk but when I reinstall, the mouse is still listed as a device that has already been recognized.
I've checked the mouse batteries, and even took it upstairs and paired it with my computer to make sure it still worked.
Any ideas on how I can get it back?
***
PS Mods - Sorry for posting this in two forums, I think the first post was not placed in the right area to get help.
Click to expand...
Click to collapse
I bought a BT mouse but it was very slow and not accurate on my fire tv stick. It worked well on my phone and pc.
Does your mouse work good on the fire tv?
hello everyone as u see in the name of the topic
i live in CANADA and i bought this AFTV from US in december it has been working great till yesterday night when the remote went off and can't use it all and the box now is useless
is there a way to fix this cuz i can't download the amazon app in my tab or iphone since in canada is geographically restricted so now am stuck with it and more than that i used my keyboard trying to manually see what is happening and the remote was no longer recognized (batteries changed like 3 times with new ones ) and after that i pushed the usb debugging without reading the warning (dumb as i am) am beating my self to death now for that stupid move
so my first question is it possible to turn the usb debugging off thru the PC or tablet so i can use back the keybord
second is it possible that someone give me the amazon app for android tab samsung galaxy tab 3
and third is it possible that the problem comes from the bluetooth antenna of the fire tv cuz i tried to find the fire tv on my tab via BT it doesn't see it
After battery change I had to hold HOME button for 5 seconds to re-pair my remote.
As for your other questions, I have no idea.
Carthagenian12 said:
hello everyone as u see in the name of the topic
i live in CANADA and i bought this AFTV from US in december it has been working great till yesterday night when the remote went off and can't use it all and the box now is useless
Click to expand...
Click to collapse
i've attached the remote apk.
the remotes are poor. battery terminals get covered with chemicals that leak from the amazon basic batteries
oh and the user above is right regarding holding the home button.
carpenter940 said:
After battery change I had to hold HOME button for 5 seconds to re-pair my remote.
As for your other questions, I have no idea.
Click to expand...
Click to collapse
tried more than u you think still no answer i found the apk in the web
but still how u turn the BT on and off in the AFTV do you need to root the fire tv in order to know that
and thanks for the attached file
now am using my tab till i find a remote that would work for tha AFTV
Carthagenian12 said:
tried more than u you think still no answer i found the apk in the web
but still how u turn the BT on and off in the AFTV do you need to root the fire tv in order to know that
and thanks for the attached file
now am using my tab till i find a remote that would work for tha AFTV
Click to expand...
Click to collapse
Strange I had this problem and tried batteries contacts ( seemed ok but cleaned anyway) on off on then unpairing then it didn't appear at all.
Then tried to pair my stick remote which showed as unsuccessful tried main remote again and all fine again
I may be wrong but I was experiencing the same problem. but this was with a ftv2ndgen. supposedly, the remote now uses wifi now instead of bluetooth. I had a wireless device next to fire tv (rasperry pi, tablet, phone, wifi enable stereo equip, wifi tv etc) I moved them all away or disabled them then brought them back one at a time. it came back. I then put the ftvbox under the tv instead of behind. I now keep wifi stuff away from it that can be kept away, but not all things. just minimize wifi near it. and clear line of site between the remote and ftvbox. has not happened again. I remember changing my batteries in like three times and everytime a checked the old batteries they were fine.
I have a Fire TV Stick OS 5.0.5.1. I bought a iPazzPort Bluetooth mini keyboard (KP-810-30B) Following the instruction that came with it, I d/l the adbFire program (unisengroup.com//adbfw.zip) to side load the settings.apk file (unpacked from unisengroup.com/settings.rar)so that I can connect Bluetooth devices to my Fire Stick. The program loaded and installed perfectly on the stick but when I launched the settings app, and clicked on the Bluetooth tab, instead of it going to the devices screen, it closed out and went back to the launch screen. I've tried several different settings.apk d/l's from independent sites, and end up with the same problem. Anybody have any ideas on what I may be doing wrong or has Amazon blocked this feature now just as they did firestarter?
Opera recently released an android app of their VPN service. Have managed to side load it and get it to load but get stuck on a confirmation dialogue from the fire tv asking to allow the vpn access. Tried mouse, keyboard but have had no luck. Any help would be appreciated
Thanks
The App In Question
https://play.google.com/store/apps/details?id=com.opera.vpn&hl=en_GB
Got this step working using the remote to select OK.
But then, while VPN is connected, the FireTV don't seem to detect an active Internet connection.
Will have to try and give it another go. I tried with keyboard, mouse and remote and it wouldn't press it.
Strange how it's not detecting connection. Thought it would be the same as any other vpn app. I tried ipvanish not to long ago which worked perfect straight from the app.
Managed to get it to work in the end. Used remote as emc2cube suggested (thanking you) and got it to confirm settings. Also I have it on both wired and wireless boxes (fire tv 2) and both are working perfectly. What's better than a free VPN.
Good to know it worked for you.
I don't know why mine don't detect the network while running then.
Between the fact that mine is a stick, I'm currently abroad and the WiFi is pretty poor that's a lot of possibilities.
I am obviously too stupid. I installed the app on my fire tv 1st gen and am stuck at the very same point. I click the, what I assume, is the okay button on the Amazon remote but nothing happens. Did you use another remote?
You have to use the "arrow buttons" of the remote until the OK is selected (orange) on the pop up, then you can use the OK/select button of the remote to validate.
I can pass the first dialog, then there are 5 nag screens with the last one has the Olaf viking on top in the middle it says "You're Set" and bottom right "GOT IT". Whatever I click, I can't select the GOT IT and nowhere I see an OK button. Where is that located? And I don't get a popup. PS: I installed latest firmware.
For that you must use a BT mouse. Fortunately once it's set up you only need the remote to connect. (Even if it still not working for me on the Stick :/ )
BT mouse? USB mouse won't work? Then hopefully an Apple mouse works
My bad, I'm still thinking for the stick (where the apple mouse is actually working).
USB mouse will do it for you.
Thanks! I am up and running live tv