Tinny audio on Amazon Fire TV - Fire TV Q&A, Help & Troubleshooting

Just in the past 2 weeks or so, my Amazon Fire TV started having this problem. The audio sounds very tinny. It's not an issue with Kodi because the other video apps launched in the Fire TV Launcher sound tinny as well. The only thing that fixes it is rebooting the device.
I've tried clearing the data for the Amazon Video app but that seems to have no effect.
I found this reddit thread with a few others who have the same issue:
http://www.reddit.com/r/fireTV/comments/2r5kev/everything_was_fine_but_now_theres_a_tinny_sound/
Anyone know what's going on?

Can you try using it on another TV? I've never heard of it exactly as you're describing but quite a few people have had cec problems with aftv and some TVs. Mine will have audio cut in and out until rebooting. This happens if the aftv is powered on before the TV. I'm going to try purchasing an HDMI with pin 13 removed.
For you I'd recommend trying to replicate this on a different TV. If you can't then its your current TV that's the problem.

KLit75 said:
Can you try using it on another TV? I've never heard of it exactly as you're describing but quite a few people have had cec problems with aftv and some TVs. Mine will have audio cut in and out until rebooting. This happens if the aftv is powered on before the TV. I'm going to try purchasing an HDMI with pin 13 removed.
For you I'd recommend trying to replicate this on a different TV. If you can't then its your current TV that's the problem.
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Well, it was working normal up until about two weeks ago.
I tested it on another TV and it sometimes has the tinny sound as well.

Neo3D said:
Well, it was working normal up until about two weeks ago.
Click to expand...
Click to collapse
Did you install any new apps during those 2 weeks ?
Sounded like some app is messing with the volume control.
Install setting.apk and check the volume is at max.

lowbee said:
Did you install any new apps during those 2 weeks ?
Sounded like some app is messing with the volume control.
Install setting.apk and check the volume is at max.
Click to expand...
Click to collapse
No, I didn't. Where can I get settings.apk?

Neo3D said:
Where can I get settings.apk?
Click to expand...
Click to collapse
Check first post in this thread
http://forum.xda-developers.com/showpost.php?p=51837005&postcount=1

lowbee said:
Check first post in this thread
http://forum.xda-developers.com/showpost.php?p=51837005&postcount=1
Click to expand...
Click to collapse
Still have the tinny audio issue
This time while watching Netflix.

Related

[Q] Preferred Build of XBMC for AFTV?

Hello, i just switched all my RPI's/OpenELEC combo boxes to the Amazon Fire TV. I was having issues using Gotham 13.1 stuttering during streaming, last night i installed SPMC (spmc-armeabi-v7a_12.4.2.apk) onto one of the boxes and its seems to be better. Will need to watch a few more things to make final judgement. What version is everyone running on there AFTV?
Should i download grade to the first original AFTV firmware then try again?
please advise.
Thanks
LilSnoop4O said:
Hello, i just switched all my RPI's/OpenELEC combo boxes to the Amazon Fire TV. I was having issues using Gotham 13.1 stuttering during streaming, last night i installed SPMC (spmc-armeabi-v7a_12.4.2.apk) onto one of the boxes and its seems to be better. Will need to watch a few more things to make final judgement. What version is everyone running on there AFTV?
Should i download grade to the first original AFTV firmware then try again?
please advise.
Thanks
Click to expand...
Click to collapse
The official 13.1 build from XBMC doesn't work properly for me either. The volume cannot be adjusted, it remains at a fixed level regardless of how much it's reduced or raised
So I am looking for something better as well
Please report back with your findings!
LilSnoop4O said:
Hello, i just switched all my RPI's/OpenELEC combo boxes to the Amazon Fire TV. I was having issues using Gotham 13.1 stuttering during streaming, ...
Click to expand...
Click to collapse
Same here.
It starts very well, but after ~15-20 minutes, the stuttering starts....
Been using 14.0 helix for a month without probs. Aeon Nox skin.
flatline007 said:
Same here.
It starts very well, but after ~15-20 minutes, the stuttering starts....
Click to expand...
Click to collapse
Are the stutters you see the buffering or just frame skips? I see a lot of buffering but I assume it is the servers
Sent from my Nexus 5 using XDA Free mobile app
Shinyhead said:
Are the stutters you see the buffering or just frame skips? I see a lot of buffering but I assume it is the servers
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Frame skips i guess, its not buffering. does that mean the skipped frames are normal?
Thanks
LilSnoop4O said:
Hello, i just switched all my RPI's/OpenELEC combo boxes to the Amazon Fire TV. I was having issues using Gotham 13.1 stuttering during streaming, last night i installed SPMC (spmc-armeabi-v7a_12.4.2.apk) onto one of the boxes and its seems to be better. Will need to watch a few more things to make final judgement. What version is everyone running on there AFTV?
Should i download grade to the first original AFTV firmware then try again?
please advise.
Thanks
Click to expand...
Click to collapse
I have been using 13.1 for weeks without the issue you are having. How do you have the video acceleration settings? If you dont have MediaCodec turned off, that may be causing it.
LilSnoop4O said:
Frame skips i guess, its not buffering. does that mean the skipped frames are normal?
Thanks
Click to expand...
Click to collapse
Recently I changed from my 2.4Ghz to 5Ghz wifi and the buffering issue is gone now. I do see very rare occasional frame skips, but it is very minor. It visually looks like it drops below to around 25 FPS for about half a second once in a while.
with 13.1 I have choppy playback when viewing xvid files with libstagefright or mediacodec enabled, regardless of software or hardware acceleration ticked. I also have to enable libstagefright for correct playback of anything greater than 720p or a lot of mkv files. (0:00 time/skip issue)
have not gone to helix 14.0 permanently, I tried that about a month ago but it seemed buggy to me.
byrdcfmma said:
I have been using 13.1 for weeks without the issue you are having. How do you have the video acceleration settings? If you dont have MediaCodec turned off, that may be causing it.
Click to expand...
Click to collapse
i do have this set to off as other forums have stated, does it make a difference that i side loaded xbmc and didn't root it?
Also my TV in my bedroom the Amazon FireTv is plugged right into the tv. as the other are plugged into soundbars. i noticed that the sound quality on the one that is plugged directly into the tv sounds bad... the audio sounds muffled almost, i messed around with the settings and can't make it wound correct. any idea?
Thanks
LilSnoop4O said:
i do have this set to off as other forums have stated, does it make a difference that i side loaded xbmc and didn't root it?
Also my TV in my bedroom the Amazon FireTv is plugged right into the tv. as the other are plugged into soundbars. i noticed that the sound quality on the one that is plugged directly into the tv sounds bad... the audio sounds muffled almost, i messed around with the settings and can't make it wound correct. any idea?
Thanks
Click to expand...
Click to collapse
Xvid files are stuttering or all files?
For sound issue, all files or only files with Dolby digital or DTS.
hmagoo said:
Xvid files are stuttering or all files?
For sound issue, all files or only files with Dolby digital or DTS.
Click to expand...
Click to collapse
For stuttering any add-on i use to streaming it stutters.
For sounds i have tried everything setting from 2.0 to 5.1 enabled passthrough or not etc. and any movie or show i play from any add-on. weather its 5.1 or 2.0 its sounds like crap. just on the box plugged directly into the tv...
didn't have either of these issues using the RPI and openelec setup. hoping it all gets fixed.
Thanks

[Q] AFTV & Kodi = No sound after waking up from standby

Hey everybody,
I´ve got a little problem with my AFTV (unrooted, newest Amazon Firmware and Kodi dated 23.12.2014).
I configured everything I need and tried a movie from my synology but there was only the movie and no sound.
Trying a Haddon from a local radio station it is the same problem, no sound.
The original FTV, like Instant Video, is working normally.
Do you have an idea, what I can do to get sound working with Kodi?
Thank you
Temporer
*EDIT*
Problem occurs when the AFTV wakes up from standby and affect both systems, AFTV and Kodi.
Need more detail. You don't mention what audio is contained in the file (but you mention an add-on which I'm assuming is 2-ch stereo), what audio device you are sending to (e.g. receiver, soundbar, etc.), and which method (optical or HDMI) you are using for transport.
The sound in the movie is Dolby Digital 5.1 and from the addon it is 2.0.
Sound should go directly via HDMI to the TV.
Temporer said:
The sound in the movie is Dolby Digital 5.1 and from the addon it is 2.0.
Sound should go directly via HDMI to the TV.
Click to expand...
Click to collapse
What audio output settings do you have set in Kodi?
Hi everybody,
problem has been solved by itself.
After a complete power cut, everything is working fine.
Hi everyboby,
problem is still there.
But I have some new information:
- Problem occurs, when AFTV is waking up from Standby (complete AFTV has no sound)
- when I change the resolution from automatic to 1080p 60fps or 1080p 50fps, the sound comes back.
- Changing this setting back to automatic will not cause the problem again.
Any ideas, what exactly causes the problem and how to solve it?
Thank you very much
Temporer
Hi everybody,
I just tested the AFTV with a Toshiba TV and it is working fine.
I think this must be a problem between AFTV and Philips TV.
Any ideas?
Thank you
Temporer
Temporer said:
Any ideas?
Click to expand...
Click to collapse
Do you have another HDMI cable you can try?
Not that I think it will make a difference, but how are you waking the Fire?
Hey everybody,
I just tried the cdmi cable from my PS3. Same problem.
I wakeup the fire tv with the home buttons on the remote.
Maybe firmware in the TV? How old is it? Have you ever updated the firmware?
Hello
i have the same issue -on my Philips TV Designline ?
wellersl said:
Maybe firmware in the TV? How old is it? Have you ever updated the firmware?
Click to expand...
Click to collapse
You don't happen to know more about this do you? On my newer smart tv, firmware updates are automatic. But my bedroom aftv is connected to an old-ish tv with no Ethernet*and obviously no WiFi. It does have a usb port and DVD drive. But it's 1080p, good picture and I have little need to upgrade. Except...
I have this one of a kind issue where I need to reboot about 70% of the time before I use it
with aftv. The sound cuts in & out. Reboot fixes it. I was happy when someone showed me fast reboot, an app that simulates reboots but it doesn't work for this one issue. Needs an actual reboot.
Anyway just takin a shot you or anyone might know of a website with a database of firmwares. I'm thinking if it doesn't go online the tv doesn't typically get updates but I don't know.
I have a Samsung LN46A650. To upgrade the firmware, I download it to a USB stick, plug that into the WISELINK port, and follow the menu.
For you, the first step is to determine if there *is* an update.
Post the brand and model?
I have same issue with my Samsung TV ... well it has happened 2-3 times. I fix it by turning off and on the TV.
I believe it may be related to CEC going screwy when the device goes to sleep
HeXDeMoN said:
I have same issue with my Samsung TV ... well it has happened 2-3 times. I fix it by turning off and on the TV.
I believe it may be related to CEC going screwy when the device goes to sleep
Click to expand...
Click to collapse
I didn't mean to suggest that updating my firmware had anything to do with the issue folks here are having. I don't have the issue, but I routinely check for firmware and software updates on everything I own.
That said, I suppose it's possible, but I consider it very unlikely that CEC would have anything to do with this. Anyone else here have a universal remote that can test that out?
Temporer said:
Hi everyboby,
problem is still there.
But I have some new information:
- Problem occurs, when AFTV is waking up from Standby (complete AFTV has no sound)
- when I change the resolution from automatic to 1080p 60fps or 1080p 50fps, the sound comes back.
- Changing this setting back to automatic will not cause the problem again.
Any ideas, what exactly causes the problem and how to solve it?
Thank you very much
Temporer
Click to expand...
Click to collapse
hello
did your any other solution for this Problem ? - i find it so annoying ......
I have the same problem and turning the TV off and on fixes it for me too.
I've had my Fire TV with XBMC for about a year and I didn't have this problem at first. It really seems like a firmware update messed it up.
Temporer said:
Hi everyboby,
problem is still there.
But I have some new information:
- Problem occurs, when AFTV is waking up from Standby (complete AFTV has no sound)
- when I change the resolution from automatic to 1080p 60fps or 1080p 50fps, the sound comes back.
- Changing this setting back to automatic will not cause the problem again.
Any ideas, what exactly causes the problem and how to solve it?
Thank you very much
Temporer
Click to expand...
Click to collapse
charliebee said:
I have the same problem and turning the TV off and on fixes it for me too.
I've had my Fire TV with XBMC for about a year and I didn't have this problem at first. It really seems like a firmware update messed it up.
Click to expand...
Click to collapse
Hello
i tried that - without any luck - we got 3 Philips tv i our Household - all have the same issue - when connect to me Beamer there is no problem, so i think this could related to Philips TV ?
jakepe said:
Hello
i tried that - without any luck - we got 3 Philips tv i our Household - all have the same issue - when connect to me Beamer there is no problem, so i think this could related to Philips TV ?
Click to expand...
Click to collapse
Forgot to mention that my TV is a LG and that I don't have this problem on a cheap Dynex TV in the bedroom on my second AFTV...
Same problem is also present on Macbook Air. After waking there is no sound.

No sound when playing prime movies

I have 2 major problems:
1. amazon prime movies have no sound, and sound works properly every where else.
2. I cannot download amazon apps from amazon fire TV home screen, it won't even let me click into them to see the price.
Looking for some help what it could be.
Notable tweaks:
I have a rooted device with nova launcher, xbmc, rboxs module google play store module. And various other apps.
Not knowing how you are hooked up, that is hard to speculate about. One thing though, some movies are encoded with Dolby Digital Plus and not all equipment can handle it. The AFTV also has an Optical Out so one can get Dolby Digital instead. I pitched my Roku3 I for this reason. I could not get surround from Netflix movies. Had to to opt for Stereo.
Here's more info, I don't think its the way I'm hooked up. I have aftv HDMI to TV then fiber optics to sound bar. Appears to be software or something. Any one else had this problem?
bumpaudio said:
Here's more info, I don't think its the way I'm hooked up. I have aftv HDMI to TV then fiber optics to sound bar. Appears to be software or something. Any one else had this problem?
Click to expand...
Click to collapse
It's still a little hard to diagnose with that info. Could be the HDMI so you'd try a different cable (higher quality if possible)
I'm sure you've tried rebooting by now but sometimes that fixes lots of issues, in fact I've fixed some sound issues with a simple reboot. Other times I've unplugged it for a short period of time then plugged it back in.
The only other thing is lots of people have complained of netflix/prime video playback but I don't think the sound was the problem for any. The fix there, that I know of is go to amazon video in apps section, clear data 3 times, unplug 10 seconds then it works.
But I'm just hoping I might help. Based on the info I'm just taking a stab. Of course you might eliminate the sound bar or try a different tv if possible to rule out software like you suspect. Good luck.
Since you have Optical connected to your soundbar is Optical selected in AFTV Settings for sound output? Just asking.
No offense taken, thanks for your suggestion! I have ruled out the cables, I got the apps to work, it was a module that puts the amazon app store on that was causing other apps not being able to install.
So now its just the sound not working only while watch amazon prime videos, the sound works in every other app!
OK its all fixed you were right sound out put all it was. Went thru the trouble shooting tips here
http://www.amazon.com/gp/help/customer/display.html?nodeId=201452570
bumpaudio said:
OK its all fixed you were right sound out put all it was. Went thru the trouble shooting tips here
http://www.amazon.com/gp/help/customer/display.html?nodeId=201452570
Click to expand...
Click to collapse
DD+ is a nightmare for many with equipment a few years old. it is HDMI only and meant for 7.2. Kind of overkill for many. It is supposed to backward compatible to DD 5.1 but not in many instances. Had to ditch my Roku3 because of it but found the AFTV which is more fun anyway.
Film ve dizi seyret
Dizi filmler sinema filmleri için site önerebilirmisiniz acaba?
Sound fixed
bumpaudio said:
I have 2 major problems:
1. amazon prime movies have no sound, and sound works properly every where else.
2. I cannot download amazon apps from amazon fire TV home screen, it won't even let me click into them to see the price.
Looking for some help what it could be.
Notable tweaks:
I have a rooted device with nova launcher, xbmc, rboxs module google play store module. And various other apps.
Click to expand...
Click to collapse
Take a look at the amazon tab. I found a crossed out speaker icon on it. right click to unmute and then turn up the sound. worked for me. Check out chrome://flags/#enable-tab-audio-muting

Possible handshake issue?

For as long as I had this aftv it has the sound cut in & out maybe 50% of the time. I thought it was a bug/defective unit since no other streaming device has issues. A reboot ALWAYS fixes the sound issue.
Last nite I pretty much confirmed its the tv causing this because I had set the sleep timer, but was still watching xbmc. I turned the tv back on. The video was still playing but sound cut in & out.
I have tried different cables, though I only have a couple of hq hdmis. There is no firmware update I could find for this tv. Taking a chance someone might know of a trick to fix this VERY annoying issue.
KLit75 said:
For as long as I had this aftv it has the sound cut in & out maybe 50% of the time. I thought it was a bug/defective unit since no other streaming device has issues. A reboot ALWAYS fixes the sound issue.
Last nite I pretty much confirmed its the tv causing this because I had set the sleep timer, but was still watching xbmc. I turned the tv back on. The video was still playing but sound cut in & out.
I have tried different cables, though I only have a couple of hq hdmis. There is no firmware update I could find for this tv. Taking a chance someone might know of a trick to fix this VERY annoying issue.
Click to expand...
Click to collapse
I've been losing audio sometimes too. I have my FTV hooked to my Yamaha receiver with HDMI. I figured out that my receiver needs to be on first, before I wake up the FTV. If I wake the FTV up, and then turn on the receiver, I have no audio. Make sure you power on your TV first, then wake up the FTV. If that doesn't work, try the opposite. Wake up the FTV, then turn on the TV.

Will the audio dropout issues on Shield ever be fixed?

Its very easy to see and only happens on the Shield. If you are playing an DD 5.1/TrueHD/DTS-HD content on the Shield, via Plex/Emby/any app using Android player, and you have a receiver connected via HDMI for output - then whenever you pause/ffwd/seek, the audio will be lost and AVR has to switch modes and it causes dropouts for 2-3s.
There are also other kind of audio dropouts while playing content. This doesn't happen with other Android based devices like FireTv.
This has been posted on the Shield forums as well but no one knows if there's a fix. If you do a google search you will find many many posts about this on many forums including official Nvidia forum.
Because of this the Shield, which is supposed to be the best, becomes very annoying to use.
ECrispy said:
"There are also other kind of audio dropouts while playing content"
Click to expand...
Click to collapse
Nope.
ECrispy said:
"Supposed to be the best"
Click to expand...
Click to collapse
Correct.
Recommendation: Use a different player, cause clearly this device is not for you.
Nvidia also responded to this.
And it's out of their hands.
This is expected behavior.
Shield switches to passthrough for Netflix/kodi/plex and then back to stereo for the ux when there is no incoming audio.
As you’ve found, there’s nothing you can do for this on the shield end and the Gap independent on your receiver.
Click to expand...
Click to collapse
Shield has no license to decode or encode DD. We won’t be changing this behavior. Apps of course could continue sending audio to us and if they do, well keep the stream open and continuing passing it through but when we have no audio to pass through, we stop passthrough.
Click to expand...
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