Develop Bugs

[HELP REQUEST] Apps from Google Play Store won't download via wi-fi! (a brand new XP)

Hi guys,
this is driving me nuts. I've searched the webs and found some answers, but not anything I'd like to do to remedy this problem.
My brand new R800i, not rooted, won't download games from Google Play Store via wi-fi. It will just say "starting download" and then nothing happens, I can just just watch that bar indicating download as it does not move one bit. It seems some other people had this same problem, as I've found out on the internet. 3G works fine though. I had to download my games from the Play Store using 3G, which is a pain in the ass.
A few points to consider:
- I have only so far used one wi-fi point, which worked with all my previous Xperia Plays. Maybe if I try a different hot-spot, the problem will magically disappear?
- I do not want to root, unlock bootloader or do any such things with my XP.
- I do NOT want to reset my phone to factory settings, I would lose lots of savegame data.
- I HAVE tried several times clearing the cache of the Google Store app, Download Manager app and resetting the Google Talk app. Did not help.
- Downloading from any other source (Gameloft for example) works via wi-fi, it's just that stupid Google Play Store that does not.
- Some people say the problem should sort itself out after a few days...It's been two weeks and I still can't download via wi-fi from the Store.
Could any kind soul suggest a solution that does not involve resetting my phone, or rooting? Thanks for any advice.

Did u try clearing the data...not the cache but the data

cippi21 said:
Did u try clearing the data...not the cache but the data
Click to expand...
Click to collapse
Yes, did not help.
Besides, that just erases your user data right? Your log-in and password.
I will try it again just to be sure, but I think I did it too.

i too had same prob. but it got solved after 3 or 4 days... may be i was lucky.

Used to have this problem. Uninstall update ( this will get you back to old market) then let it update again. That's what I did.
Sent from my awesome Xperia Play

jeff7424 said:
Used to have this problem. Uninstall update ( this will get you back to old market) then let it update again. That's what I did.
Sent from my awesome Xperia Play
Click to expand...
Click to collapse
I had this problem once or twie abotu a year ago, and uninstalling the Android market update, then letting it redownloadsolved the issue, whereas the other options as a fix did not fix the issue, this did.

jgregoryj1 said:
I had this problem once or twie abotu a year ago, and uninstalling the Android market update, then letting it redownloadsolved the issue, whereas the other options as a fix did not fix the issue, this did.
Click to expand...
Click to collapse
...doesn't work for me, nor does anything else mentioned before Tried installing 3.8.15 via .apk and back to stock, clearing cache, data etc. Play Store works with UMTS/EDGE but not as good as before (takes a while before download actually starts, that behavior is new). With WiFi I don't get an error message but the download simply doesn't start. Everything else I do via WiFi works great (FTP-syncing calendar data stored on my NAS, browsing the web, file transfer via ES-FileExplorer and so on).
I use a Galaxy S3 with Siyah Kernel (1.5rc1), XXBLG8 Stock Firmware and XXLH1 modem. Same Market issue before the update (Siyah 1.4, Stock XXALE8, stock modem (May 2012)). So maybe it is not at all model related, but something with the market itself... Strangely I found just a few posts about this - here I have the most hope for help

Wutzhoppenstedt said:
...doesn't work for me, nor does anything else mentioned before Tried installing 3.8.15 via .apk and back to stock, clearing cache, data etc. Play Store works with UMTS/EDGE but not as good as before (takes a while before download actually starts, that behavior is new). With WiFi I don't get an error message but the download simply doesn't start. Everything else I do via WiFi works great (FTP-syncing calendar data stored on my NAS, browsing the web, file transfer via ES-FileExplorer and so on).
I use a Galaxy S3 with Siyah Kernel (1.5rc1), XXBLG8 Stock Firmware and XXLH1 modem. Same Market issue before the update (Siyah 1.4, Stock XXALE8, stock modem (May 2012)). So maybe it is not at all model related, but something with the market itself... Strangely I found just a few posts about this - here I have the most hope for help
Click to expand...
Click to collapse
Well, I am stumped man, dont know what to tell you. I am out of ideas. You may have already mentioned this but have you tried reflashing a ROM? Other then that at this point I am stumped...... hoping you can find a fix because that sucks....

Wutzhoppenstedt said:
...doesn't work for me, nor does anything else mentioned before Tried installing 3.8.15 via .apk and back to stock, clearing cache, data etc. Play Store works with UMTS/EDGE but not as good as before (takes a while before download actually starts, that behavior is new). With WiFi I don't get an error message but the download simply doesn't start. Everything else I do via WiFi works great (FTP-syncing calendar data stored on my NAS, browsing the web, file transfer via ES-FileExplorer and so on).
I use a Galaxy S3 with Siyah Kernel (1.5rc1), XXBLG8 Stock Firmware and XXLH1 modem. Same Market issue before the update (Siyah 1.4, Stock XXALE8, stock modem (May 2012)). So maybe it is not at all model related, but something with the market itself... Strangely I found just a few posts about this - here I have the most hope for help
Click to expand...
Click to collapse
Uninstall play store update, clear everything, reboot and try. That's what I did.
Edit: go to settings> accounts & sync > and check if you have background data checked.
Sent from my awesome Xperia Play

Big thanks to jeff7424 and jgregoryj1, that actually helped.

jeff7424 said:
Uninstall play store update, clear everything, reboot and try. That's what I did.
Edit: go to settings> accounts & sync > and check if you have background data checked.
Sent from my awesome Xperia Play
Click to expand...
Click to collapse
First: I know I am in the wrong model section, as I use a Galaxy S3 but post under Sony Xperia... Sorry for that - it was just a topic that seemed Google Play Store related rather than dependant on a specific model.
Second: I tried all of this (although I don't have such a section under settings/accounts on my phone) and more. I just flashed the latest stock firmware again*, did a full wipe, used TriangleAway! and every single thing I can think of. I even went to my google-account to see if there's something wrong, but no.
Still: UMTS works, WiFi doesn't. WiFi otherwise perfectly working with all kinds of uses. Tried all tips and hints, nothing works. Problem started a few days ago with older fw/ROM, which I didn't touch for weeks and worked fine until then. I really don't have a clue what changed!
EDIT: I also checked, if my ISP or my WLAN settings (router) are off - nada. I tried to install/update an app on another Android device in my household: this one works perfectly with WiFi. So it must be the Store itself...
UPDATE: Still no real solution! In the meantime it worked for a few days without my doing and in the same way it stopped working again today. I guess the Google server software is bugged. I placed a support request at Google-Support. This was an experience I can't make public enough:
Even though I initially told them what I tried they just did a copy&paste of their own F.A.Q. This went on for four days, the didn't even read my information. And I was quite thorough. I even made a network capture file, prefiltered it with Wireshark and attached it to the e-mail. As proof that my firewall isnt't blocking the traffic. No reaction to that, no technician was asked or involved, nothing. They simply closed the ticket and left me standing there. I'm still pretty pi...ed. This kind of "support" I don't want at all. Just a waste of time. I sincerely hope for a Google PlayStore replacement so one is not practically forced to use it. I'd volunteer to pay 1$ more for each buy just to circumvent that kind of nonsense Google is playing here.

This is me again. My problem is back, I can't download via WiFi from Google play store on both my Xperia play and Nexus 7. What is strange though is that SOME apps will download while others will not. It seems that apps I paid for some amount /like GTA 3, Max Payne, Reckless Racing/ and that were never completely free, WILL download. Others that I got for free /e.g. Call of Mini Zombies, Juggernaut, Heroes Call and many others/ will not download. This seems peculiar to me. Did anyone have this kind of behaviour on your android device?
Sent from my Nexus 7 using xda app-developers app

Now, it's me. I'm getting fed up. I had to clean data, clean cache of playstore and then got to clean the data and cache of download manager.

bangawasawa said:
This is me again. My problem is back, I can't download via WiFi from Google play store on both my Xperia play and Nexus 7. What is strange though is that SOME apps will download while others will not. It seems that apps I paid for some amount /like GTA 3, Max Payne, Reckless Racing/ and that were never completely free, WILL download. Others that I got for free /e.g. Call of Mini Zombies, Juggernaut, Heroes Call and many others/ will not download. This seems peculiar to me. Did anyone have this kind of behaviour on your android device?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
krishna442 said:
Now, it's me. I'm getting fed up. I had to clean data, clean cache of playstore and then got to clean the data and cache of download manager.
Click to expand...
Click to collapse
root ur phone.. unlock the bootloader.. INstall a Custom ROM and get over with it ! .. or Atleast Root ur phone and uninstall Playstore completely.. and market.. and install a newer version.. Rooting ur phone will not erase ur data.

saqibkhan said:
root ur phone.. unlock the bootloader.. INstall a Custom ROM and get over with it ! .. or Atleast Root ur phone and uninstall Playstore completely.. and market.. and install a newer version.. Rooting ur phone will not erase ur data.
Click to expand...
Click to collapse
Tried them! But no luck.
I had installed this app
https://play.google.com/store/apps/details?id=org.wahtod.wififixer
I don't know what happened, fixed!
Edit: no luck. Doesn't work.
Sent from my D5322 using XDA Free mobile app

[Q] Cannot complete Google Play Updates or Downloads

Hi Everyone, I have a somewhat unique problem which I have not been able to find on XDA or elsewhere. Since the 4.1.1 update, which I received yesterday, I have not been able to complete any app updates via a data connection (atm I do not have a Wi-fi connection). I am still able to make calls, send SMSs and browse the internet with no issues.
When I attempt to update an app, it will hang at a certain percentage such as the google search app which stalls at 45%. I've tried to update that numerous times but somehow it always hangs at that percentage.
I've tried to clear the cache and all data for any task related to Google Play. Finally I tried a factory reset, but I am still having the same problems; only now I have lost all my apps, and they two cannot finish their re-download to my HTC device.
This is my first thread so just let me know if I have done anything wrong, and I'll try my best to correct it.
Thanks

I think we are on the same CID HTC_023? I have not had any problems with either updating or installing apps from Google Play. You've done what I would have done in you case. Any chance you can connect to a wifi network and try it, at a coffee shop or through a friend?

thanks for the reply
requiem11 said:
I think we are on the same CID HTC_023? I have not had any problems with either updating or installing apps from Google Play. You've done what I would have done in you case. Any chance you can connect to a wifi network and try it, at a coffee shop or through a friend?
Click to expand...
Click to collapse
I've been able to download and update apps via Wif-fi at uni. The problem only seems to be with downloading Google Play Store updates and apps via data. I guess the problem must be with my current version of Google Play (the latest) or my carrier

LGOG internet apps stopped working after flash

Hi,
Today i flashed a 4.1.2 rom and phone looked all right. Then i rooted. Seemed ok. THEN i tried to use my internet app and said ¨unfortunately browser has stopped¨ and quits. Chrome starts with a blank page and quits too.
I tried erasing data and cache on browser and all google apps but same problem.
Any idea what can be wrong? I sure have very little idea of what i did to my phone since i just followed instructions. Everything else seems to work all right. I also changed the ¨tether entitlement something¨ to value of 0 with sqlite in order to activate the wifi tether.
Any help greatly appreciated!
Moe
Update: Made a hard reset and chrome is working now, browser still dead!

Error 963 downloading from play store

Having bought and attempted to download a game from the play store (they're having a sale) they took my money and then didn't give me the game, I've wiped data on play services and play store several times and even logged out of Google altogether. Still gives me this horrible error.
I'm currently running viper ROM 1.6.0.
Has anyone seen this error?, does anyone know a way to fix it?
Thanks.
Edit: now getting error 940.
Really getting on my nerves this. Can't install anything.
EDIT 2: Have uninstalled Viper for the time being, I don't know if it was the rom's fault or not but i've went with another until i resurfaces, funny thing is, this was apparently a real issue on the M8 too (I didn't own that phone) either way, will leave this here incase a fix arises.

error 963
dladz said:
Having bought and attempted to download a game from the play store (they're having a sale) they took my money and then didn't give me the game, I've wiped data on play services and play store several times and even logged out of Google altogether. Still gives me this horrible error.
I'm currently running viper ROM 1.6.0.
Has anyone seen this error?, does anyone know a way to fix it?
Thanks.
Edit: now getting error 940.
Really getting on my nerves this. Can't install anything.
EDIT 2: Have uninstalled Viper for the time being, I don't know if it was the rom's fault or not but i've went with another until i resurfaces, funny thing is, this was apparently a real issue on the M8 too (I didn't own that phone) either way, will leave this here incase a fix arises.
Click to expand...
Click to collapse
I had the same problem with this error 963 when I wanted to download a certain game but I solved that as I was logging in with my computer to the google store and give a permission from there to install the game, the result a good working limbo on my HTC M9! I hope this will help you too!

Peter Czobor said:
I had the same problem with this error 963 when I wanted to download a certain game but I solved that as I was logging in with my computer to the google store and give a permission from there to install the game, the result a good working limbo on my HTC M9! I hope this will help you too!
Click to expand...
Click to collapse
Actually went ahead and re-installed the rom, all working now, I've heard of HTC devices having this issue before, namely on the M8, although I didn't have that device, could be a google issue i suppose, just never seen it before.

I'm having this issue rite now, and reinstalling rom has not helped at all. What else can I do?

Just had the same issue myself. Try initiating the download via the play store, I switched to another app and downloaded that.
Seeing as though you reinstalled your ROM, that's interesting, the can only be so much that remains consistent..
The content on your internal and external memories and your accounts.. The problem resides in one or the two, the fact that the user before you was able to deal with the issue via the internet I'd say its more an account issue..one of the problems I had with the 963 error was the download changed size in the play store.. The initial size of limbo was around 120MB and after the first error the size changed to around 27MB, what I thought had happened is a corruption had taken place in my memory and it was failing for that reason.. Personally I'd clear the downloaded data for the app that you're getting and I would initiate the download via the web. Fingers crossed it works. Good luck, let me know how it goes.

dladz said:
Just had the same issue myself. Try initiating the download via the play store, I switched to another app and downloaded that.
Seeing as though you reinstalled your ROM, that's interesting, the can only be so much that remains consistent..
The content on your internal and external memories and your accounts.. The problem resides in one or the two, the fact that the user before you was able to deal with the issue via the internet I'd say its more an account issue..one of the problems I had with the 963 error was the download changed size in the play store.. The initial size of limbo was around 120MB and after the first error the size changed to around 27MB, what I thought had happened is a corruption had taken place in my memory and it was failing for that reason.. Personally I'd clear the downloaded data for the app that you're getting and I would initiate the download via the web. Fingers crossed it works. Good luck, let me know how it goes.
Click to expand...
Click to collapse
i went on my PC and installed some apps through play store on my PC, but some are still failing with some different codes. ive tried wiping play store, google play services and and frame work, but no good.

What ROM are you using? I switched from viper to leedroid but then it happened on Lee droid too. After reinstalling the ROM the issue went away. I'm really not sure what else to suggest. Could there be a flag on your Google account which is stopping it? I dont believe its luck at all, there has to be a reason why this is happening. Try this.
Disconnect your Google account, wipe data for Google framework, Google play services and Google play. Delete the nearly downloaded file. Go to recovery and wipe dalvic and cache. Boot back into the phone and sign into your Google account. Then pull the game from the play store on the web, do it in that sequence and hopefully it'll work. Hopefully someone else will chime in with a suggestion or a fix.

Also list the codes which you're getting, might spark an idea with someone else.

I'm starting to think its something installed or a corruption. Between ROMs I always wipe the internal memory and simply select key folders which I want to keep, ie: downloads, dcim, Zedge, co pilot, maybe I'm inadvertently fixing the issue without knowing it.

i believe i fixed it.
1) download a file manager then navigate to sdcard\android\data and obb and delete the files of the apps that are failing to install
2) clear cache and delvik cache in recovery
3) open play store, go to my apps, then scroll over to all apps
4) locate the apps that are failing to install and click the little "X" on the top right of the entry and delete them from account, even if they are paid for, you will still be able to re-install.
5) log on to the play store via a computer, search for the apps that wont install and install them through the play store on the PC
I think whats going on here and why we are getting errors is because we may have restored a backup and then stopped it from downloading apps or lost connection, etc, and play store thinks the app IS already installed on the phone and wont let you download it. i had about 15 apps that wouldn't install and i fixed all using this method.

Sort of along the same lines as what I said, nice one for reporting back on it I'll try this next time it occurs. Cheers fella.

dladz said:
Sort of along the same lines as what I said, nice one for reporting back on it I'll try this next time it occurs. Cheers fella.
Click to expand...
Click to collapse
i tried cleaning the apps data (play store, frame work, and services) and signing out and in etc, but i think that only made the issue worse.

This post mate.
"What ROM are you using? I switched from viper to leedroid but then it happened on Lee droid too. After reinstalling the ROM the issue went away. I'm really not sure what else to suggest. Could there be a flag on your Google account which is stopping it? I dont believe its luck at all, there has to be a reason why this is happening. Try this.
Disconnect your Google account, wipe data for Google framework, Google play services and Google play. Delete the nearly downloaded file. Go to recovery and wipe dalvic and cache. Boot back into the phone and sign into your Google account. Then pull the game from the play store on the web, do it in that sequence and hopefully it'll work. Hopefully someone else will chime in with a suggestion or a fix."

Either way it doesn't matter, glad you've got it working. Appreciate you feeding back.

dladz said:
This post mate.
"What ROM are you using? I switched from viper to leedroid but then it happened on Lee droid too. After reinstalling the ROM the issue went away. I'm really not sure what else to suggest. Could there be a flag on your Google account which is stopping it? I dont believe its luck at all, there has to be a reason why this is happening. Try this.
Disconnect your Google account, wipe data for Google framework, Google play services and Google play. Delete the nearly downloaded file. Go to recovery and wipe dalvic and cache. Boot back into the phone and sign into your Google account. Then pull the game from the play store on the web, do it in that sequence and hopefully it'll work. Hopefully someone else will chime in with a suggestion or a fix."
Click to expand...
Click to collapse
ive done this multiple times and every time i did it, more and more apps would fail, so i think doing this made it worse.

Besides removing the apps from the apps list in the play store, its no different mate. Haha let it go.

dladz said:
Having bought and attempted to download a game from the play store (they're having a sale) they took my money and then didn't give me the game, I've wiped data on play services and play store several times and even logged out of Google altogether. Still gives me this horrible error.
I'm currently running viper ROM 1.6.0.
Has anyone seen this error?, does anyone know a way to fix it?
Thanks.
Edit: now getting error 940.
Really getting on my nerves this. Can't install anything.
EDIT 2: Have uninstalled Viper for the time being, I don't know if it was the rom's fault or not but i've went with another until i resurfaces, funny thing is, this was apparently a real issue on the M8 too (I didn't own that phone) either way, will leave this here incase a fix arises.
Click to expand...
Click to collapse
I have/had this issue. When I unmount my external sd card everything downloads fine. If I try with sd card mounted nothing downloads

This was happening to me on a bone stock ATT 32gb... It just started working again for some unknown reason..

Confirmed, unmounting sd card makes updates/downloads/installs work again.

Because google is too ****ing retarded to implement an option that gives you the option to select what storage to use when you download a certain app...
Really how hard is it to add that google?!
Press install -> get popup with either SD card or internal memory for the app -> done..
No instead we have to use ****ty apptoSD crap..
But it's all part of the typical google mindset "our way or **** off"

Marshmellow 6.0.1 Unable to communicate with Google servers

Hi,
I'm fairly new to the Android rooting community, that said I have been jailbroken on iOS since the days of 1.1.2 and have rooting experience with KitKat. I have a Nexus 5X and after rooting, the phone worked fine. I installed TWRP 3.0.2 and Xposed framework, but for some reason I was unable to get Xposed to work. After a week of no issues with the phone, the Play Store stopped working, and Hangouts failed to send messages. I could send SMS via Messenger app and would receive the replies in Hangouts. I did a factory reset, and now I am unable to do anything. I cannot login to my google account, use the play store. Whenever I do anything I get a message that says:
Couldn't sign in
There was a problem communicating with the google servers.
Try again later.
I've searched the web and the forums for issues like this and can't find anything. I would really appreciate the help. It may be a simple mistake that I made as I am not fully aware of how the Android filesystem works.
Also when I check for updates, it stays that the last time it checked was: 12/31/1969. My clock is set correctly and I am connected to Wifi.

Wow!!! What ROM and gapps are you running?
I haven't seen this since my LG G2 a couple years ago. Hop in date and time in your settings and turn off automatic date and time and manually add it... Unless you're saying its right there.
I would try going to TWRP and wiping.
Wipe/advanced and then check every box except for internal storage. Then hit home and go back to install, choose ROM then gapps then vendor.
Xposed has to be installed as a zip from recovery before you can install/use the apk (in 6.0.1 anyway-use arm64).

jbburf said:
Hi,
I'm fairly new to the Android rooting community, that said I have been jailbroken on iOS since the days of 1.1.2 and have rooting experience with KitKat. I have a Nexus 5X and after rooting, the phone worked fine. I installed TWRP 3.0.2 and Xposed framework, but for some reason I was unable to get Xposed to work. After a week of no issues with the phone, the Play Store stopped working, and Hangouts failed to send messages. I could send SMS via Messenger app and would receive the replies in Hangouts. I did a factory reset, and now I am unable to do anything. I cannot login to my google account, use the play store. Whenever I do anything I get a message that says:
Couldn't sign in
There was a problem communicating with the google servers.
Try again later.
I've searched the web and the forums for issues like this and can't find anything. I would really appreciate the help. It may be a simple mistake that I made as I am not fully aware of how the Android filesystem works.
Also when I check for updates, it stays that the last time it checked was: 12/31/1969. My clock is set correctly and I am connected to Wifi.
Click to expand...
Click to collapse
What happens if you try on mobile data?

Darke5tShad0w said:
What happens if you try on mobile data?
Click to expand...
Click to collapse
Unfortunately I can't use data either since I am unable to activate my project Fi service (since I am not able to make any data connection).
I've resolved this by wiping and installing PureNexus. No idea what was going on with the factory ROM though.

jbburf said:
Unfortunately I can't use data either since I am unable to activate my project Fi service (since I am not able to make any data connection).
I've resolved this by wiping and installing PureNexus. No idea what was going on with the factory ROM though.
Click to expand...
Click to collapse
Any chance you changed your Google account password around the time you reset the phone? I think there is some lockout mechanism if they detect password change then factory reset. I believe it is something like 72hour hold.