com.android.keyguard has stopped - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

I randomly started to get this issue where, when I play music, lock and unlock my phone, it'll start to repeatedly crash until I stop playing music. So the cause has to do with the little music display that shows up on the lockscreen when you play music. It'll load into a different looking screen with the same lockscreen background, and not the Album background, and then it'll crash, and it'll just repeat this until I stop the music. Is there a way to disable the music display? I use Doubletwist as my music player. I haven't rooted or tampered with any of the firmware on this device (yet). I have fully updated its firmware, however.
Please let me know if anyone needs extra information to help solve this problem. Thanks in advance!
Edit: This only seems to happen when the track doesn't have any album artwork.

Related

[Q] Do you have problems with Google Music/other Music apps?

There are several threads now detailing a problem with playing music, mainly reported when using the Google Music app. To be more specific here are some examples:
When playing music and then multitasking, the phone crashes and requires a battery pull and reboot.
Another is when playing music and then turning the screen off, the music is jerky and stutters.
People have reported this happening with apps other than Google Music, so it would appear that this isn't a problem with the Music app, but either the phone or ICS.
I wanted to start a poll to gauge how many people have this problem and establish whether it's everyone or not.
Here are some links to what I'm referring to:
http://forum.xda-developers.com/showthread.php?t=1381413
http://forum.xda-developers.com/showthread.php?t=1380773
http://forum.xda-developers.com/showthread.php?t=1379600
http://code.google.com/p/android/issues/detail?id=22669
Your poll is a bit flawed. My experience so far is that these crashes are a bit more random than being attributed to any specific apps right now. I've experienced the crash, but long story short, I am not convinced it was related to the exact app that I was using at the time.
Well just because you have experienced an unrelated crash it doesn't mean my poll is flawed, just that you have a separate issue
People have spoken of this happening repeatedly when trying to use Music and multitask so I think it is definitely an issue of it's own. Usually it is said that the sound/screen goes corrupt and then requires a battery pull. Are you not referring to a random reboot or something?
i have a couple of problems with PowerAmp, no problems with google music though.
1. PowerAmp can't see playlists that were created in google music
2. PowerAmp stutters when the screen goes to sleep. (does the clock speed lower when the screen goes off?)
i've read that increasing the buffer size in poweramp options fixes no. 2. I havent tried it due to no.1.
i'm just using google music at the moment.
WinAmp i found would often have slight cracks in the music (i.e. stop and start again quickly, almost like it was being disturbed/cpu high).
doubletwist is fine though, as is Music player
This is such a huge problem I can't believe more people haven't responded :S
I've had Google Music, Rhapsody, and Pandora all crash at one time or another.
str355 said:
i have a couple of problems with PowerAmp, no problems with google music though.
1. PowerAmp can't see playlists that were created in google music
2. PowerAmp stutters when the screen goes to sleep. (does the clock speed lower when the screen goes off?)
i've read that increasing the buffer size in poweramp options fixes no. 2. I havent tried it due to no.1.
i'm just using google music at the moment.
Click to expand...
Click to collapse
increasing the buffer size in power amp fixes no.2
Sent from Mobile..
problem number 2 here for me. songs with high bit rates tends to trigger the stutter problem after the phone goes to sleep. tried on google music and playerpro
Google Music 4.0.1 (ICS stock) often crashes within a minute after I reboot the phone - without me actually using it.
Obviously it's trying to do something in the background on start-up and fails. Miserably.
Did not crash while I was using it so far, but I didn't run it for any lengths of time either. No problems with other apps crashing, just Music.
rayvioli said:
problem number 2 here for me. songs with high bit rates tends to trigger the stutter problem after the phone goes to sleep. tried on google music and playerpro
Click to expand...
Click to collapse
Yes I notice it too, it's very annoying especially since I payed so much for this phone and a good set of headphones just for my high bit-rate music to constantly stutter; hopefully google fixes this. I seem to only notice this on the stock music player, but I prefer to use it over others due to its integration with the lockscreen and notification pulldown bar, especially considering the nice visuals it now has.
my 2 cents:
i can recreate the crash consistently by doing the following:
1. reboot the phone and connect a pair of headphones
2. stream a song (i.e., a song that's not already saved to the phone) using google music
3. use the home button to leave the google music app and return to the homescreen
4. while the song is playing, try to increase or decrease the volume of the music with the volume buttons and then almost immediately the phone reboots automatically.
i haven't been able to recreate the issue once with the headphones disconnected. also, the issue doesn't seem to occur if you connect the headphones after you start playing the music. i need to test that theory some more though.
I noticed this right away when I got my phone (launch day)
Since I constantly stream music from google music, I noticed pops and weird noises all the time. Very weird and SUPER annoying
The stock music app is not able to find my music at all. I use PowerAMP now and that works fine.
Music also crashes when not actively in use at all. When I open a lot of apps, i.e. multi-task a lot, Music often just force closes after a while.
I'm using PowerAmp now to listen to music stored in either .flac or the highest quality .mp3 files lame could produce. Some are 320kbps cbr others are vbr. In PowerAmp I set the process to the highest priority possible but left the buffer on auto.
I have never had any reboots or studering when locking the screen and I've been listening to music for over 3 hours now while doing some home work. Just to test it I put on one of my flac files and quickly locked and unlocked the screen. The phone took it like and champ with no studers at all.
No problems with music apps crashing, or needing to pull the battery. The only issue I have is with music or podcasts played through the native music player or Google Listen stopping at random intervals. Happens using wired speaker/headphones or bluetooth audio.
Frustrating, but not a dealbreaker yet.
I called Verizon for no other reason other than trying to create a record of the issue... They claimed to have not heard of this... Is there any way to let Samsung know directly? I know there is a google code ticket open, but Google hasn't "owned" the issue yet... I'd also say if you have the issue to let VZW know so they can get things in motion on their side as well.
kptkill said:
I called Verizon for no other reason other than trying to create a record of the issue... They claimed to have not heard of this... Is there any way to let Samsung know directly? I know there is a google code ticket open, but Google hasn't "owned" the issue yet... I'd also say if you have the issue to let VZW know so they can get things in motion on their side as well.
Click to expand...
Click to collapse
It seems they don't give a ****, unfortunately. Just have to live with it..
WinAMP - today while playing an album with the screen off paused (twice). I had to turn on the display, and hit the play button to continue. There was a bit of a lag (I got the FC screen, but when i hit wait the app returned a few seconds later)

[Q] music apps shuts off when screen shuts off,,, HELP

Ok this been a problem for me for a bit. When I play music from slacker, tune-in radio, and a local fm radio station app the music plays no problem when the screen is on and in the app. but once I leave to app to go to the home screen to do something else the music doesn't play in the background, or if I try to turn off the screen to save battery while listening it stops playing. But this doesn't happen when i use Pandora, or HTC music player or mixzing music player. With these they work the right way? Is their some kind of fix or work around? I tried uninstalling, and updating these apps with no luck. Back in the wm6 days they had a keep music playing fix to download and install, to keep music playing weather the screen is on or off. any ideas, fixes, or things I should try would be greatly appreciated. Please help. Thxs happy New year.

maps and google music trouble

i've noticed that since updating to jellybean my google play music only works for a couple songs then stops playing. the doesn't force close and i can scroll around but nothing plays. today my maps kept force closing for no reason, anyone else seeing these issues? my phone is fully stock and unrooted.
This happened to me, too for the Play music -exactly like you describe. I'm sorry I don't know anything about how or why - but just letting you know you're not alone. I was also stock and unrooted at the time. I haven't tried it since so I don't know if anything I've done since then would make a difference. Would like to give the streaming a chance in the future, but it freezing is a worry for me if I'm going to spend money.
I just switched to a different player and haven't had the same issues. Were you streaming or playing from sd card ? I was playing from the sd card and I have wondered if this was part of the problem (just providing information in case it helps someone else).
i was streaming. i know if i restart my phone it works again for a few songs then stops.
i tried doing a factory reset on my phone in hopes that maybe something got corrupt during the update. it did not help. i think i figured out the maps problem. having the satellite layer on seems to be what kept causing maps to crash. i've never had this problem before though.
i decided to try using the play music widget instead of the app. it's been playing for 6 or 7 songs now, where as when i've used the app it would stop playing after 4-5 songs. so hopefully if i continue to use the widget instead i won't have any more problems.
well my play music is back to not working after a few songs even going through the widget.

[Q] Media Control card disappearing on load? (Google Play Music)

Hi Gang,
So I start a song playing on google play music. I get the card to pop up with the artist name and the pause button on the bottom of the face.
Then, within a second, it disappears. I can press pause and play on my phone quickly and it'll happen again. If I time it right, I can "catch" the card before it disappears, but if I try to do any media controls it does the control on Google Play Music but then the card disappears again.
Anyone else seeing this? I wonder if I can do a harder factory reset than the "reset device" option, because I've done that twice already?
Thanks!
Nobody on this?
I've since installed Music Boss to help with media controls, but would be nice to know if other people are experiencing issues with the stock music card.
Not sure if media controls are even listed as a feature for the 360. Please someone chime in! Thank you :laugh:
Anyone? I need to know if mine is bugged and if I need to contact Best Buy about this and get an exchange, or try to flash the thing back to factory.
When you press play in Google Music do you get the card? Can you play/pause without it disappearing randomly? Does it disappear on load sometimes? Help a brother out...
I wasn't really paying attention to mine. When I was, the card was always there.
Wafflcopterz said:
Hi Gang,
So I start a song playing on google play music. I get the card to pop up with the artist name and the pause button on the bottom of the face.
Then, within a second, it disappears. I can press pause and play on my phone quickly and it'll happen again. If I time it right, I can "catch" the card before it disappears, but if I try to do any media controls it does the control on Google Play Music but then the card disappears again.
Anyone else seeing this? I wonder if I can do a harder factory reset than the "reset device" option, because I've done that twice already?
Thanks!
Click to expand...
Click to collapse
I'm experiencing a similar problem. Every time I re-connect my 360 to my phone, the media card pops up, and it says it's playing a tv show on netflix... every single time I re-connect. I've restored the watch, reinstalled android wear...etc.
Same thing here. Driving me nuts as it's probably the most useful card.
Happen to me today, after update android wear and it is force the watch to reboot.
Media control card will disappear after couple songs, need to pause and replay the song again from my phone to show the card again.
Funny thing is the lyrics card from musiXmatch is still there.
and just curious, anyone feel the last android wear update is affecting the battery life?
before my watch can last for 2 days. (14 hours / day).
now my watch already dead at 9.30PM (unplug from charger at 7AM)
Card disappears as soon as I hit play
I'm having a related issue too, possibly as the result of upgrading my phone to Lollipop (it only started happening since then, and Lollipop has more settings to prioritise notifications). Where I used to get a generic media controls card with the name of the artist and a pause button, with a swipe right revealing a screen with volume and back/next buttons, I now get a card with the Play Music logo and the track name, which only shows when the music is paused. This card doesn't have a play button until you swipe, and swiping right only reveals one control at a time, not all four on one screen (quite annoying to use actually). I'm using a Moto 360 as well, however I doubt that it is in any way specific to that. I'm also using Play Music as my music player. My primary suspicion is that the generic media controls went with the lockscreen widgets that Google axed in Lollipop, and that Play Music offers a fallback which happens to be quite bad. Any ideas?
---------- Post added at 06:28 PM ---------- Previous post was at 06:09 PM ----------
After some quick Googling, it looks like my hypothesis was correct! A leaked update to the update to the Wear app seems to fix the issue for Lollipop, see http://www.androidpolice.com/2014/1...l-makeover-but-only-on-lollipop-apk-download/

[Q] Issue with default music player timing

I noticed that while using the default player for music the time indexing in the song gets screwed up if I lock my phone and then go back in. It appears to lose count of where I am in the song and when I go back to look at it is is always behind where it actually is. It will end with anywhere from 20 to 50 seconds remaining in the song according to it (for example I start a song, lock the screen and wait a minute, then go back and it says the song has only been playing for 20 seconds), it then proceeds to skip that remaining time and go to the next song so it doesn't effect the playback of music at all but is more of a nuisance. I have checked with other music apps (like Google Play Music) and this problem does not occur and am posting this because I have had trouble finding people with the same issue, any help would be greatly appreciated. (In regards to software, it is all stock)
I have experienced this too, even on a stock system. Sorry to say, but you may be stuck waiting for HTC to fix that bug.
Sorry to say, but it is quite foolish to buy hima M9 and then to use so called stock player..
Get Neutron Player NOW! It is the only player what may fully utilize the audio hardware implemented in hTc hima my9 https://play.google.com/store/apps/details?id=com.neutroncode.mpeval
The player settings are HERE https://www.dropbox.com/s/ds9qe8pwe1scaks/Neutron.zip?dl=1

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