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From searching, it looks like tons of people are having random reboot issues with the HTC EVO. Let's make one thread to put everything so maybe we can figure this out.
Side note, it looks like the HTC desire has the same issue:
http://forum.xda-developers.com/showthread.php?t=676402&highlight=rebooting
So post what you've tried that hasn't worked.
If you think you have a solution, share
One thing I've noticed is it seems heat related.
I've installed temperatures monitors and it seems around 32 degrees Celcius is around when it reboots. It will reboot loop usually. This can be cured by pulling the battery and waiting for it to cool down, or just put it in the freezer for 4-5 minutes.
I've tried underclocking it with the screen dimmed way down, and running it without the back cover and it still overheats.
For me, the problem came out of nowhere. I had the device for over a month with heavy usage and no problems. My current GUESS is it must be a physical problem. Not enough thermal grease or something...
It looks like the HTC Desire users may be getting replacement motherboards to fix their issue.
Does the HTC EVO and Desire share parts?
From other threads it looks like:
Root or Stock - Doesn't matter
Radio version - Doesn't matter
Rom version - Doesn't matter
GPS Fix - Doesn't matter
GPS turned off - Doesn't matter
3G data, 4G data turned off - Doesn't matter
Hard Reset - Doesn't matter
Found this on the HTC Desire reboot thread:
Latest test list for HTC Desire RR (Random Reboot) problems:
-All phones with s/n HT03 to HT07 can get this problem (Minor problem from SH09 so far)
-Starts around 1.5 to 3 months after use
-Reboots get worse over time
-Firmware and android version doesn’t matter which you have
-Force apps2sd doesn’t matter if you use it or not
-PVT1 or PVT3 or whatever doesn’t matter
-Screen type, doesn't matter if you have AMOLED or SLCD
-There seems to be an antenna/radio/simcard issue also
-Overheating causes reboots too
-Reboot is not always temp related
-SD card size doesn’t seem to matter
-Having apps on SD or not doesn’t matter
-Size of files on SD doesn’t matter
-Rooted or not doesn’t matter
-Motherboard changed after repair doesn't always fix it
-Sim locked or not doesn't matter
-Provider doesn't matter(vodafone, kpn/hi, T-mobile etc all got it)
-Most likely hardware issue, sense flashing won’t fix it, yet changing motherboard will
-Restarting doesn't fix it
-Factory resetting doesn't fix it
-Changing/buying new battery Doesn’t fix it
-Using app killers or shutting down some services yourself doesn't help
-Leaving all settings on default doesn't fix it
-Plugged into car charger in the past doesn’t matter
-Hboot version probably doesn't matter (still not fully tested)
-Having a phone cover or not doesn’t matter
Click to expand...
Click to collapse
wifes phone has been doing it very bad...one that has never been rooted...
was going to root it and try new rom but seems to be a hardware issue.
any other comments on this subject?
My stock rooted Rom just rebooted for the first time today. I really don't rememebr what I was doing st the time....but this has never happened before. I assume there's no event log to check.
Sent from my PC36100 using XDA App
I had been facing this with increasing frequency. I got the phone on launch day, and the problem started over the last month, getting worse all the time. I agree with the OP that there does not seem to be any obvious cause -- sometimes it is heat related, sometimes not. Any time I push the phone (run psx4droid, or navigation + anything else), and sometimes even with lighter usage, like on a phone call. Unrooting did nothing to stop the problem.
After extensive searching, I found three possible causes: bad battery (I tried a new one and the problem continued, but this seems a good starting place), bad memory blocks, or bad processor.
I was unable to find any solution to this problem. I took my phone to Sprint today, and they told me that their tests didn't show a problem. Then I made it happen in front of them (launch navigation to anywhere, then a couple more apps, then boom, reboot) a couple times (really, after the first time, letting it turn back on pretty much caused it to happen again).
After that, they agreed to replace it. I do have the TEP, but they assumed that the problem was hardware related so I don't know if you have to have it for them to replace it.
Strangely, they gave me a white one as a replacement.
I haven't had any problems with the new (well, re-manufactured) one, and I hope it stays that way, but I guess only time will tell.
I'm currently experiencing the problem as well, funny thing is every time it happens, the phone is NOT in use, simply sitting on table or desktop in standby. This happens about once every two days.
Currently running rooted evio2 1.3.1
Wow, I was about to start this thread, when I saw this. I guess I was like 10 minutes late. Either way, i believe something messed with the hardware. My little bro cracked my screen badly, so I am getting a new evo anyway, but will I be able to get one free bcuz of this? This is really a terrible problem. Somebody needs to de-assemble their precious evo and see if there is an obvious problem. thanks a bunch. Subscribing.
same here.
happens mostly when on the charger and i am using it at the same time. so heat related seems likely.
can anyone get a logcat of it happening?
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Sprint replaced mine for $35 [a refurb]. That's the end of that.
But now, I can only use the speaker to hear my callers. Gotta go back and get another!
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
thlinx said:
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
.jond said:
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
Click to expand...
Click to collapse
Actually I just had a reboot lol.
Sent from my PC36100 using Tapatalk
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
I bought my EVO on launch day (HW Version 002), and have not had any problems until around Oct 13.
I took the phone on a trip to Orlando, and as soon as I got off the plane and turned on the phone, the problems started happening. It has been happening ever since, even since I returned home.
I bought my phone at Best Buy, and have had their Geek Squad send it back to try to fix it. I also added the complaints about screen separation to the workorder so that they would be more likely to replace the device. Hopefully, this fixes the issue.
I also think it is heat related, but I don't know why it is just now becoming an issue. Just to make sure the folks at BB could see the issue happening, I put the phone in front of my car's heater for a few minutes, then started up Google Earth, and was able to make the phone start boot looping while I walked into the store.
I tried hard reset, soft reset, update prl, underclocking, GPS Reset, new battery, new SD Card, and none of those things worked. I wonder if the removal of the 30 fps limit in the last update caused some type of heat damage?
I just had a reboot last night while trying to look at a picture I'd just taken in the Camera app on CM6.0.0. Only the 2nd or 3rd time it's happened. Still annoying though. Hope it doesn't get worse.
.jond said:
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Click to expand...
Click to collapse
How much they charged you?
Sent from my PC36100 using XDA App
MedSchool26 said:
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
Click to expand...
Click to collapse
I reset mine back to stock. Unrooted it and everything.
Didn't fix the issue for me.
Now I did try erasing all the stuff that's erasable inside recovery and it seemed to go a few days without a reboot. Not sure if that was a fluke or not.
Hi everyone!
I recently got a t-mobile galaxy s2. After having it for a week, I rooted it and tried different roms. The last rom that I installed on it was an alpha version of cyanogenmod 9. Everything was working perfectly for a few days and then I started having problems.
The problems are with my wifi and bluetooth, they wouldn't turn on. When wifi did turn on, the phone slowed down and then turned off after a few mins. Thinking this was a cause of rooting, I decided to go back to stock. I wiped everything, formatted the internal sd card, cleared all caches and completely restored everything to stock using odin and the problem won't go away.
Now I'm running stock touchwiz gingerbread rom and when I turn on wifi, it just says "error". I was only able to get it going once and thats when the phone got extremely slow and turned off.
Also it seems like everytime the phone turns off from wifi, the battery looses like 7-10% and it gets really hot.
Here are my questions,
Is this a hardware problem?
I don't have warranty because I bought it from another person. Can I send it out for a warranty repair somehow?
Thanks in advance.
I had the Wifi error also, had to send it in for repair. Make sure you Odin everything back to stock
Sent from my SGH-T989 using xda premium
Thanks for replying.
Did your phone freeze and restart as well?
I called up samsung and they asked me to ship the phone..sent me a shipping label and etc. The problem is, I bought this phone from someone on craigslist. Will I need a receipt? So far it seems like they want me to ship just the phone.
Also I went back to stock completely with odin, do I need to do this as well?
http://forum.xda-developers.com/showthread.php?t=1578184
[Flashable] Odin/Flash-Counter Reset SGH-T989D (Telus) and SGH-T989 (Tmo)
edit: Forgot to add, how can I check if my phone is good to go for warranty repairs?
edit2: Ok I did some research and figured it out. Will update when I get the phone back
Same here...
Problem started with Bluetooth (dont remember which ROM) but I dont use wifi often so I dont know if it started at the same time. Then I switch from ROM to ROM for awhile... now my phone is kinda messed up.
I had the same problem as you, one of the phone which had a very bad battery life did not put the bluetooth to sleep and the phone got pretty hot. Something similar must have happenned to the wifi (same IC maybe?)
I think the IC is now messed up because I returned to stock, (recovery and all) did it 3 times, tried stock ICS stock GB. Then for no reason yesterday, Yay wifi working again, and bluetooth.. but by the end of the day, dead again !
So I get stuck with a wifi that can't turn on/off and a bluetooth that works when it want to...
I even tried messing with my /efs (everything was fine... I think...)
My Wifi & bluetooth MAC address are "unavailable" so I guess it's back to Samsung...
I saw some people complaining about this problem and saying Samsung products are not good... I must say that I owuld not have this problem if I stayed stock... like when I rooted my HTC desire and the "flashlight" turned on and burnt the LED... not HTC's fault... anyway anyone have another dea to try ?
---------- Post added at 03:08 PM ---------- Previous post was at 03:01 PM ----------
Also,
I read like hundreds differents forums about this issue... most if not all of them ended sending their phone to Sammy...
Some did not search very hard for a solution but still. Many have reported that Sammy changed the motherboard, so I guess it's not all our fault ?
Hi has anyone noticed issues with bluetooth headset keep getting disconnected every 2 mins after this ics update? i have Voyager pro HD which was working fine on GB and problem started after this update.
syedfaz26 said:
Hi has anyone noticed issues with bluetooth headset keep getting disconnected every 2 mins after this ics update? i have Voyager pro HD which was working fine on GB and problem started after this update.
Click to expand...
Click to collapse
Yes but it could be all related to my othe rproblems, so...
Bluetooth lost Galaxy s2 ics
I am loosing every 2 min about bluetooth since my update to ICS
Has anyone ever fixed this problem? I have been having the same problem for about a year now and I can't seem to find a solution.
I had this start with my phone around December 2012. It only affected Bluetooth, so I didn't worry too much as I don't use Bluetooth. Then my Wi-Fi started copping out about a month ago. I did some research, and it looks like it's hardware related.
I have an extended warranty that I've paid into every month since I bought it (December 2011). I called the warranty company up, and because it was out of manufacturer's warranty, I had to drop $150 on a new phone. I also spent close to an hour trying to explain to them that I had done nothing wrong to the phone. Apparently, it is in the same category as it being stolen or broken. I was so choked. I've babied this phone like crazy, in fact, it still has the protective cover you find on it when you open it fresh out of the box (I just cut off the tab). I was livid.
Well, my amazing wife ended up calling Samsung directly. The call lasted 5 minutes and they didn't even question the integrity of the phone (other than what I did to fix it and the problem itself). The representative said that because we had never called them before, they would replace it for us, free of charge. I question that they might know there is a defect that happens as this isn't a one-off, but I'm very satisfied with their service. I'll be
If you can produce your original receipt, call Samsung. They should do the same thing for you as they're doing for me. Ironically enough, I'm reverting everything back to stock and backing everything up and happened to see your post.
Hope this helps and good luck.
So just a bit of a bump/update:
I sent my phone in to be repaired (honored by Samsung) and once I got it back, it worked for a while. Shortly thereafter, it started acting up again. I noticed on the sheet showing what they did for service, was apparently doing a re-flash of the original ROM and a factory reset.
Funny thing is, I used a branded TELUS ROM that wasn't exactly stock. If you pressed and held the power button, it would automatically restart... which I found fishy. I saw that this was the exact same ROM that I had put on there once I got it back, so I doubt any flashing took place. All that was done was that factory reset.
Now, to the credit of the factory reset, it worked for a brief while, but ended up with the same issue.
I'm in the midst of doing some diagnostics, but I'm not familiar with logcat. I'm back to the latest PAC build as no other ROM made a difference. I'm going to tinker for a few more days, but I'm pretty sure I'm back to square one.
For the past two days I have been having issues where my wifi and Bluetooth wont turn on. The problem started after rooting. I unrooted and returned the device to normal status and no binary downloads but eh problem persists. right now both will turn on and off fine but every once in a while they get stuck at turning on. after a few resets and simply waiting everything goes back to normal but this has happened at least 5 times since yesterday. On my s2 I had a similar issues with GPS. the only solution was to do a factory exchange. I am already set up and the replacement will be sent once the phone is back in stock. I was just curious if anyone had a similar problem and resolved it without having to exchange the phone.
flexte said:
For the past two days I have been having issues where my wifi and Bluetooth wont turn on. The problem started after rooting. I unrooted and returned the device to normal status and no binary downloads but eh problem persists. right now both will turn on and off fine but every once in a while they get stuck at turning on. after a few resets and simply waiting everything goes back to normal but this has happened at least 5 times since yesterday. On my s2 I had a similar issues with GPS. the only solution was to do a factory exchange. I am already set up and the replacement will be sent once the phone is back in stock. I was just curious if anyone had a similar problem and resolved it without having to exchange the phone.
Click to expand...
Click to collapse
Another member had an issue similar to urszhe said he did a warranty exchang thou, couldnt figure it out.
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I haven't had any problems today but I know as soon as I loaf all my apps back it will happen again. To be on the safe side I am just going to return it before it gets worse.
I'm having the same problem. Did you go through T-Mobile or Samsung for your replacement?
Went through tmobile. It's been good for more than 24 hours but I don't trust that it won't come back. Then phone is back ordered original would have had the new one by now.
Yeah, it actually started working for about a day, but stopped working when I left the house. Just went to T-Mobile to process the exchange, but they're telling me they can't do it due to the IMEI stating it not being "sold" through a T-Mobile store. Which is odd, because I bought it at a T-Mobile store at full upgrade price while my roommate was working. I have the invoice somewhere here...
Time to jump through hoops to get this replacement.
gaticaag said:
Yeah, it actually started working for about a day, but stopped working when I left the house. Just went to T-Mobile to process the exchange, but they're telling me they can't do it due to the IMEI stating it not being "sold" through a T-Mobile store. Which is odd, because I bought it at a T-Mobile store at full upgrade price while my roommate was working. I have the invoice somewhere here...
Time to jump through hoops to get this replacement.
Click to expand...
Click to collapse
I noticed it usually gets stuck when I leave the house as well. Do you use airplane mode a lot? when I am home I usually keep my phone in airplane mode with Bt and wifi on. the first time this happened I also noticed the wifi looked as if it was connected when i was a mile from home and i had to power down to get a cellular signal. I have had the phone since day one and this just started last week after I rooted. Since many people have rooted and this isn't a known issue I guess its best for us to return the phone and see what happens with the next. Find your invoice and they have no choice to replace it. If you paid by credit card that should work as well. Just show them your statement.
flexte said:
I noticed it usually gets stuck when I leave the house as well. Do you use airplane mode a lot? when I am home I usually keep my phone in airplane mode with Bt and wifi on. the first time this happened I also noticed the wifi looked as if it was connected when i was a mile from home and i had to power down to get a cellular signal. I have had the phone since day one and this just started last week after I rooted. Since many people have rooted and this isn't a known issue I guess its best for us to return the phone and see what happens with the next. Find your invoice and they have no choice to replace it. If you paid by credit card that should work as well. Just show them your statement.
Click to expand...
Click to collapse
I don't use airplane mode at all. T-Mobile gave me the run around so I decided to go through Samsung for my replacement. They originally wanted me to send my phone in for repair, but no way am I going to be without the Note for more than a day.
A Samsung Experience Shop popped up in Best Buy just outside of Chicago. The woman running it wasn't a Best Buy employee, but a Samsung Specialist. She troubleshooted my phone (Factory reset it, even though I told her I already did) and Wifi and Bluetooth didn't work at all. She called her contact at Samsung and they're having a replacement sent to the store that I'll pick up when it comes in and exchange. Good news is that I don't have to send in my Note and have to wait on it!
I haven't had a problem in two days but my replacement is on the way so I will just wait and see if it happens on my new one
OP, I had the exact same issue as you. Wifi and Bluetooth just stopped turning on, intermittently at first. After trying to figure it out for a month or so I decided it must be a hardware issue. Wifi and Bluetooth are controlled by the same integrated Broadcom chip, which might be a common failure point.
I sent it in to Samsung, and they have had it for 2 weeks now... I just got word that it's fixed and shipping back to me. They replaced the PBA (main board).
I have a question. How did you get service through T-Mobile? I bought mine at a T-Mobile store and I was outside of the 30 day return policy. I was under the impression I had to go through Samsung for a defect, or T-Mobile for an insurance claim (pay deductible).
LucJoe said:
OP, I had the exact same issue as you. Wifi and Bluetooth just stopped turning on, intermittently at first. After trying to figure it out for a month or so I decided it must be a hardware issue. Wifi and Bluetooth are controlled by the same integrated Broadcom chip, which might be a common failure point.
I sent it in to Samsung, and they have had it for 2 weeks now... I just got word that it's fixed and shipping back to me. They replaced the PBA (main board).
I have a question. How did you get service through T-Mobile? I bought mine at a T-Mobile store and I was outside of the 30 day return policy. I was under the impression I had to go through Samsung for a defect, or T-Mobile for an insurance claim (pay deductible).
Click to expand...
Click to collapse
I just called tmobile and they sent me a new one. I had a problem with my black berry a few weeks ago and thought i had to send it in for repair but tmboile sent me a new BB as well. usually most phones have a year factory warranty and tmobile is the one that handles that. My phone hasn't acted up in a few days but i am going to keep the replacement and send my old one back just to be on the safe side.
Anybody with a solution for this? Mine started acting up 2 days ago and I'm now a grumpy man.
Are you on custom Rom, and which Rom is it if you are
Possible fix: Odin to stock(sure way to check, or redownload Rom and wipe three times and reflash Rom
Report back
Sent from my SGH-T889 using xda premium
muz4 said:
Anybody with a solution for this? Mine started acting up 2 days ago and I'm now a grumpy man.
Click to expand...
Click to collapse
just return it to Tmobile
OmmNomNom said:
Are you on custom Rom, and which Rom is it if you are
Possible fix: Odin to stock(sure way to check, or redownload Rom and wipe three times and reflash Rom
Report back
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Doesn't work. I'm on stock all the time btw. And I did the wipe 3 times and flash stock again too.
flexte said:
just return it to Tmobile
Click to expand...
Click to collapse
I'm now in Malaysia for another 3 months and a half. Won't be able to find any T-Mobile here. Any suggestion?
if you are on stock already, then it possibly is hardware
My problem started after I rooted using toolkit. I unrooted and rooted using stock injected but the problem persisted. I had to return the phone so I unrooted and used triangle away to get my phone back to normal. I did a hard reset and had the problem one more time. for the 5 days it took my new phone to arrive i didn't have the problem more than once. I also remember having a problem with my printer saying it was connected but i couldn't print from it until i reset the router. I think the time my phone started working find again was when I reset my router but i didn't put all this together until recently. I noticed that the only time I had the problem was when I had wifi and BT connected and went into airplane mode. then when I came out it didn't always connect back like it use to. I also noticed it when i had wifi connected and left my house. the wifi looked like it was still connected even though i was more than a mile form home. So maybe it had to do with my router connection and a bug where the phone thought it was still connected. if anyone is having this problem try resetting your router and see if the issues persists.
flexte said:
My problem started after I rooted using toolkit. I unrooted and rooted using stock injected but the problem persisted. I had to return the phone so I unrooted and used triangle away to get my phone back to normal. I did a hard reset and had the problem one more time. for the 5 days it took my new phone to arrive i didn't have the problem more than once. I also remember having a problem with my printer saying it was connected but i couldn't print from it until i reset the router. I think the time my phone started working find again was when I reset my router but i didn't put all this together until recently. I noticed that the only time I had the problem was when I had wifi and BT connected and went into airplane mode. then when I came out it didn't always connect back like it use to. I also noticed it when i had wifi connected and left my house. the wifi looked like it was still connected even though i was more than a mile form home. So maybe it had to do with my router connection and a bug where the phone thought it was still connected. if anyone is having this problem try resetting your router and see if the issues persists.
Click to expand...
Click to collapse
I used the toolkit in the original development thread, could it be the method you used for rooting caused that?
Is the problem there if you connect to Wi-Fi on a different router, like someone else's
Sent from my SGH-T889 using xda premium
OmmNomNom said:
I used the toolkit in the original development thread, could it be the method you used for rooting caused that?
Is the problem there if you connect to Wi-Fi on a different router, like someone else's
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I never tried connecting to another router. My problem seemed to be that it never properly disconnected from my router so when I came out of airplane mode of couldn't connect. Also bluetooth was stuck.
How is that even possible?
I have attached 2 screnshoot of a Galaxy Nexus battery drain.
My phone is 100% stock, I just restored the nexus official image. The battery should be new, I already sent the phone to the manufacter last month and I think they changed the battery.
I didn't even setup a google account, no app installed, wifi off and there is good signal.
There are no wakelocks. Screen was off all the time. The battery just go down.
(Some translation. Segnale rete mobile = mobile network signal, Attivo = active, Schermo Acceso = Screen on)
What should I do? Call samsung again and stay another month without my phone? Is there any other solution?
Well, for starters you could let it charge for another cycle or two to be sure about.Also I see the Network reception is not so good.That may be responsible for the drain, though I highly doubt it !
dhruv52004 said:
Well, for starters you could let it charge for another cycle or two to be sure about.Also I see the Network reception is not so good.That may be responsible for the drain, though I highly doubt it !
Click to expand...
Click to collapse
Yes, I'm trying to do some complete charge/discharge.
I have similar result in Airplane mode, network reception is not the problem.
Thanks for the answer. :good:
Anyone else with some advices?
No one?
I don't want to spend another month without my phone because of RMA :crying:
supermario3 said:
No one?
I don't want to spend another month without my phone because of RMA :crying:
Click to expand...
Click to collapse
I have the *exact* problem (or at least, similar).
I have RMA'ed my phone 2 times, teling me they had done a "mechanical repair" (in Italian, as per repair center label, "riparazione meccanica").
Don't ask me about the meaning of this. It could be everything, but one thing is certain: serial number of the phone is the same, so they did not change the motherboard at all.
Back to topic, I'm experiencing serious issues:
1) huge battery drain in airplane mode, even after complete stock and several ROMs (the service center restored 4.0.4 on it, funny)
How did I test: the day I received back my phone, I have simply fully charged it, switched to airplane mode overnight and I have lost more than 30% battery with NOTHING at all installed, I even left the wrong date/time !!
2) before RMA'ing it, it did not matter if I used 3G / WiFi or nothing at all: I always got a similar battery discharge curve.
BUT today I noticed something odd:
while testing for the (1) issue above, I noticed that the "Awake" (aka "Attivo") bar under the battery graph was pretty full blue colored, which is NOT normal actually. How can it be after a full wipe (or so, as per after sale service) ????
Let's try to troubleshoot this problem guys, because I'm really fed up
...and I don't want to sell this Nexus, I simply love it hehe
TODO:
1) Wipe and test again -> charging the phone right now
2) analyze dmseg (maybe there is an hardware issue that keeps interrupting the CPU) -> after a quick look it seems that actually my interrupt idea could be true ( "Resume caused by IRQ 39, TWL6030-PIH". This is the power management unit) but I have to see during the airplane mode test, not while charging (that might be correct)
3) measure the current and compare results against a nice study of another guy (that reported power consumption on different scenarios)
4) ??
LorenzNexus said:
I have the *exact* problem (or at least, similar).
teling me they had done a "mechanical repair" (in Italian, as per repair center label, "riparazione meccanica").
Click to expand...
Click to collapse
The same. They changed the battery in my case. I did a mark with a marker pen on the battery before sending it and the mark is not there after RMA, so they changed it. Phone serial is the same.
They also put 4.04 on my nexus, what a shame!
I did not experienced the "active" thing on the battery statistics. I had several wakelock from "RILJ" but after a full restore the disappeared.
I restored (again) the phone with nexus image, and even locked the bootloader, removed the sim card and disabled wifi, gps and everything. It always discharge by itself in a too short period of time.
Is there something I can tell to RMA to make them change my phone? I don't think it's a software problem.
supermario3 said:
The same. They changed the battery in my case. I did a mark with a marker pen on the battery before sending it and the mark is not there after RMA, so they changed it. Phone serial is the same.
They also put 4.04 on my nexus, what a shame!
I did not experienced the "active" thing on the battery statistics. I had several wakelock from "RILJ" but after a full restore the disappeared.
I restored (again) the phone with nexus image, and even locked the bootloader, removed the sim card and disabled wifi, gps and everything. It always discharge by itself in a too short period of time.
Is there something I can tell to RMA to make them change my phone? I don't think it's a software problem.
Click to expand...
Click to collapse
I agree, this must be an hardware problem.
To say, I have tried a long list of ROMs and kernels, as well as updating radio and all other sort of stuff.
Now the awake "problem" has gone, so today I'm gonna retry the (1)st experiment.
Let's see...
In any case tomorrow I'm going to go to the shop and ask them if they could be so gentle lending me a fresh battery to test out.
Some clues here?
http://androidforums.com/samsung-ga...drain-since-i-started-using-wifi-hotspot.html
I don't know if it might be related or not, did you ever use tethering?
Pernsonally speaking, yes I did.
Today I try to wipe radio and flash another one...
LorenzNexus said:
Some clues here?
http://androidforums.com/samsung-ga...drain-since-i-started-using-wifi-hotspot.html
I don't know if it might be related or not, did you ever use tethering?
Pernsonally speaking, yes I did.
Today I try to wipe radio and flash another one...
Click to expand...
Click to collapse
No, I never used tethering.
My phone is at RMA again, I asked to fix it FOR REAL, I'm just hoping.
I've had a similar experience since first getting the phone. While with light usage, I used to get anywhere between 16 hours to a full day of battery life, I'll only get between 4 and 6 hours of screen-on time. Whether full stock or ROMs, it's always been the same. I've eventually just chalked it up to hardware being the issue and made sure to always have a spare battery and charger with me at all times.
I got my phone back.
They said that they changed the motherboard. On the package the note is "sostituzione board unit".
In the next few days I am gonna do some test to see if they really solved the problem, I really hope so.
supermario3 said:
I got my phone back.
They said that they changed the motherboard. On the package the note is "sostituzione board unit".
In the next few days I am gonna do some test to see if they really solved the problem, I really hope so.
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Click to collapse
Nice to hear
Today I was suprised of my phone's duration (still no serviced again): more than 1 day (of course without doing much) and only 10% drain during the night.
I don't know what happened BUT i can say also that I'm experiencing now a problem with the network (GSM, 3G): the network crashes sometime also while calling or while idling.
Today it did not crash in a > 10min call, so let's see also the battery drain during this night
...because strange stuff happens!
try update to the latest new radio.. flash radio.img
galaxy nexus i9250
I think that the problem is solved.
It was a hardware problem.
I'm on CM10.2stable now.
Latest radio and bootloader.
Now my phone last enough .
I called Samsung a lot of times to urge them to fix my phone.
EDIT: I'm now on 20h20m on battery with 3h23m screen on and 4% left. Goood
Inviato dal mio Galaxy Nexus utilizzando Tapatalk
Ok this started last night, tablet has been working flawlessly for the last 6 months or more.
What happened was, I wasn't able to use the Internet. Just wasn't working. And every 20 seconds or so it would flash up at the bottom of the screen "connected to (my router)".
So I turned wifi off and on, which usually fixed connection issues, but didn't help. I also restarted router, even though my computer and my phone isn't having any issues.
So then I went to the wifi settings screen to see if there was any way to reset networks. What I saw was this:
If i turn wifi toggle on and watch the screen, it would scan for networks, find the list... Couple seconds pass... Then the toggle would switch itself off and back on! And then it would start looking and finding networks again, and then off and on, and etc etc.
I have tried a factory reset and cache reset.
I have also downloaded the 4.4.2 stock rom and installed using odin for a totally new install.
Still does it.
Any suggestions? Seems very strange. It's under warranty but it seems like an odd hardware fault, seems more like software but I dunno.
Help me xda, you're my only hope.
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
nirurin said:
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
Click to expand...
Click to collapse
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Keks1234 said:
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Click to expand...
Click to collapse
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
nirurin said:
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
Click to expand...
Click to collapse
yeah sorry to be the one to tell you this is a faulty device but it seems like this unit ain't free of errors and there quality control is somewhat sketchy.
Which android version are you running? I am asking because I run kitkat and also have relatively ****ty battery life. I use it for university so I have the screen on and write notes during lectures. Usually it lasted 7-8hours but for about a week or two it now only lasts 4-5 hours of screen time which is really ****ty.
I read somewhere that this might be a motherboard issue and if it is it might be somewhat corellated to our wifi problem. In my case they replaced the wifi module and gave me back my "old" device but this is having bad battery life so I am thinking about sending it in (again). I did however root so I would have to make use of the warranty provided by the seller, not samsung itself, since my knox is tripped.
(in Germany the sellers also must provide 6months - 2 years of warranty and there was a judgement in Europe that rooting must not have any influence on wether your device still is under warranty or not. sadly this only applies to the warranty provided by the seller, not the manufacturer)
Is your BT on and are you connected to a 2.4 GHZ network?
If so, turn off BT
I get random WiFi disconnects and reconnects from 2.4 GHZ networks when BT is on but not connected. Though, Ive never noticed the wifi switch going off and on.
I am running 4.4.2 or whatever, kitkat anyway.
Bluetooth is off, I never use it on my tablet. I dunno what network type I'm running, might be N or might be B/G, but whatever it is it what it has been for months as I havent changed any router settings lately.
I have restarted the router twice already in case this was a network problem, but the network wouldn't cause the wifi to toggle off and on, it would just cause disconnects etc. Least I assume so. I may try this just in case but like I said the network type hasn't changed lately
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
nirurin said:
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
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Click to collapse
I had mine replaced as well but dont remember wether I got a new one or just my old one repaired... should have written down the IMEI I guess :-/
you're from Bristol, don't the EU rights apply there? If so your retailer should be obliged to replace or repair the device.
http://forum.xda-developers.com/showthread.php?t=1998801
Anyways my replacement was done through Samsung and it took 6 days. But then again idk differences between UK and Germany...