need help, does your screen look like this - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

I've had my phone since it was released, and until now I noticed that colorful line running across the bottom of my screen,also a small circle on the top left. It's more noticeable at that angle. I guess I never paid attention, since I put a screen protector on my phone as soon as I got it, and now that I took it off is when I noticed it. Does any body else have that anywhere on their screen? Should I exchange it? I would hate getting a refurbished phone!

lizette612 said:
I've had my phone since it was released, and until now I noticed that colorful line running across the bottom of my screen,also a small circle on the top left. It's more noticeable at that angle. I guess I never paid attention, since I put a screen protector on my phone as soon as I got it, and now that I took it off is when I noticed it. Does any body else have that anywhere on their screen? Should I exchange it? I would hate getting a refurbished phone!
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Click to collapse
I am no expert but it looks like too much pressure was applied to the screen? Do you sit on your phone by any chance? Or maybe someone stepped on it ( and did not say anything? :rage: )?

Related

Screen glass coming off?

I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Can you get a picture?
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
b1ck132 said:
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
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Click to collapse
This^^^
Take it back and get new phone.
jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
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Click to collapse
Here's your sign
TNS201 said:
This^^^
Take it back and get new phone.
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Click to collapse
This.
Who started THIS vile trend of replying with "This." Is it cool or something? I dunno, just figured I'd try it out. Will report back on my findings.
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
b1ck132 said:
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Are you positive it didn't get exposure to excessive pressure? That is the only logical way the glass would start to "pop" out! It's a strange one, never heard anything on these forums that is similar.
Yeah I am pretty positive, I baby my phones, my nexus one is still without a scratch.
That is why I felt the need to create a topic, since I never heard of something similar on any of the phones I owned/followed.
Sent from my Galaxy Nexus
the bottom left of my phone started making a weird clicking noise every time I squeezed it, then I looked at it and the glass was coming off just a tad, I went back to the store and 5 of them that came out were doing the same thing, try your self, squeeze the bottom left of your phone.
b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
was your GN made it china by any chance?
It should have a 1 year warranty against manufacturing defect. If there are no marks on it from a drop, they should replace that no questions asked. If the retailer wont take it, call Samsung.
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
Nope my issue is on top left.
The international warranty doesnt include exchanges. If there is a manufacturing defect then the device should be sent to the country that it is bought in.
At least that is what the warranty card in tge box says.
Sent from my Galaxy Nexus
Hi,
I had similar issue but located in the bottom-right corner of the phone. What I did was a bit risky but I just pressed the glass into the chassis a few times and it went in place. After this it looked perfect. Of course I can't guarantee the result, this is how I made it, of course this is not a professional way to repair things like that .
This is another time I have to write that something wrong is happening with Samsung's quality control. Quantity over quality, definitely. This is not an isolated case, I have read other posts where people were complaining about this, out-of-center camera sensor placement, clicks from the speaker, bad screen etc, not to mention the famous volume rocker bug. When you buy a phone for $700 you at least demand no obvious, visible defects.
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
Cmmts said:
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
Click to expand...
Click to collapse
Have you ever gone to any iphone forums and read problems iphone users have with hardware or software? Stuff happens with anything electronic that is mass produced. Every now and then you will have something that is not like it should be.
Let's not turn this into an iPhone vs Android battle =p
Each phone is graeat, for the ones that love them, each have flaws each have great parts.
Anyways, it appears that this is not an uncommon problem, and I think it is unlikely it will be causing much of a problem in the long term.
I'm pretty positive that the problem is caused by the adhesive holding the glass, not powerful enough, or not put enough at certain areas to hold on to it after a while.
It's not like, it's making the phone unfunctional or anything. I was wondering if it was only me having the problem, and appears not.
This is the 3rd Nexus phone Google had a say in, and all 3 had huge flaws somehow, which is tragic. Maybe G, should be more careful with choosing it's partners =)
wonshikee said:
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
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Click to collapse
Is that how its supposed to be ? My bottom right corner is higher than the benzel, all other corners are a hair below(if looking at in portrait). Being 4 days old planning on going to store to get replacement, seems this would affect a screen protector that i havent installed yet..

[Q] Bruise looking blotch on screen

About 3/4 of the way down the left side of the screen a brownish blotch started to form a couple of weeks ago. On lighter color screens it looks like a bruise. It started faint and is getting darker and larger, it is now the size of quarter (cut in half by the edge of the screen). It's quite organic looking with smooth edges.
I got the phone the first of Nov, 2011. Always been in a case, no cracks or chips in screen, never been wet.
Has anyone ever seen a screen defect like this?
Uh oh.
I've only had bad experiences with this. Its called a burn-in and it happens to screens as they die. I started to get it on Thursday of last week. I thought i could fix it with some apps on the market that reported to help some but it only sped up the process and after a day the whole screen was burnt-in and it was completely black.
if you bought your phone from Sprint, i would suggest taking it in to have them fix it because afaik, its a one-way street once this starts to happen.
if you didnt (like me - letstalk), i would look into buying a new screen/digitizer off ebay and replacing it yourself, but its a rather delicate process. i wouldnt do it unless its your last resort
as for causes, i only started to get it because i took my phone apart and got glass shards between the screen and the digitizer, when i put it back together it appeared in the bottom left corner and it slowly started to eat my screen away and it sped up when i applied pressure to the screen. this is when i bought a new screen and its good as new. but have you been rough with your screen? applying a lot of pressure constantly may have caused the screen to die faster
I got my phone from Let's Talk as well... Sprint store did the warranty work on it for $35.
Sent from my SPH-D710 using XDA App
Dalmus said:
I got my phone from Let's Talk as well... Sprint store did the warranty work on it for $35.
Sent from my SPH-D710 using XDA App
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Click to collapse
well.. that makes me feel like a dunce

[Q] Yellow screen burn at bottom of screen

Guys, over the past few days I have noticed at the foot of the screen in the centre there is a yellow line (approx 1 to 2mm thickness) appearing which looks very much like screen burn.
It can only be seen when a lighter colour is present but it is there no matter what you are looking at.
When watching movies it is horrendous as your eyes are constantly drawn to the yellow thick line.
Question being has anyone else noticed this?
Sounds like a faulty panel to me
Lennyuk said:
Sounds like a faulty panel to me
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Click to collapse
That's what I am thinking but before I contact Clove tomorrow it would be interesting to hear if this is an isolated case?
Give us a picture
htc_HD2 said:
Give us a picture
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Click to collapse
Impossible to see if you do a screen grab. The grab would not show the screen burn.
The only way to do it is to take a photo of the G3's screen and I don't have another camera at hand with me this weekend.
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
StreetkillnHD said:
Dead pixel maybe
Sent from my LG-D850 using Tapatalk
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Click to collapse
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Beards said:
No, it's nothing like a dead pixel.
It's more like a yellow stain that progressively gets darker the longer the screen is left on.
I contacted Clove who would send it back to LG for them to look at.
In the meantime if I change the Home a Touch Buttons to Black it covers up the Yellow stain whenever a screen uses the touch buttons.
It's when you are either looking at photos, watching movies or playing games where you don't have touch buttons displayed that you see it.
Click to expand...
Click to collapse
I have had this on devices in the past, its certainly a faulty screen.
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
Beards said:
Yes, I definitely agree on that.
Okay I should return it for repair but I would find it murder to be without the phone.
So far it is limited to the area of the touch buttons and like I mention if I change to black you then don't see it a lot of the time.
I'm seeing if I can live with it..........
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Click to collapse
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
Lennyuk said:
Just as a warning, when I have had this on devices in the past it is something that gets worse over time, the yellow area will spread, its probably worthwhile getting it fixed now to avoid having it become a bigger problem in the future.
Have you spoke to clove yet? Surely they might just swap it out rather than force you to get a repair?
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Click to collapse
Yes I spoke with Clove and was quite surprised they would send it back for repair.
At the time I had had the G3 for 18 days.
As such seeing as being without the phone is going to be a nightmare and it's not spreading or getting worse for the time being, I'm mulling over my options.
Fortunately money is not a problem. If it gets that bad I would rather buy another and set up the new G3 in the presence of the faulty G3 then either give the faulty one away to a member of the family which I do with all of my phones and let them decide what to do....
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
bpyazel said:
I have the exact same problem. Found this thread googling for it. It's almost right in the bottom center. Looks yellowish and it's driving me nuts. I'll probably hold off exchanging for a while since I cannot afford to go without a phone and have no way to backup everything until someone unlocks the boot loader.
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Click to collapse
Well, if it's any help to you all I can tell you is it doesn't appear to get any worse.
Yes it's there and more prominant when it gets hotter but it doesn't appear to be spreading or going darker.
At the moment I am still living with it.

Display burn in already?

Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
Yes I can see it too only in the sun on white background it looks like a shadow of something behind screen I read online that screen is very slim and it does bother me too this is the second thing first being a ripple in the glass top too bottom can only see it in the sun screen off no screen protector I guess the price of this phone is why these things bother me other than that this is the nicest phone I've owned and these are things I can live with as long as they don't get worse
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
It's not burn in. It's part of the construction of the phone, and only visible in direct sunlight where the light can penetrate the display to the point it's revelaing the structure underneath. Completely normal. No worries
The thing is, if you look closely, you see the graph of pixels now too, seems like it's getting worse.
Its a matter of fact that you spend this much money on a "flag ship device" with a great display in store, but when I go outside (where 90% of my workday resides) you see the issue. It's misleading the customer (Such a GREAT display....((INDOORS ONLY)) ) It's just principal.
If the replacement I get tomorrow has this issue as well (I am suspecting it will based on the responses)- I will call Samsung corporate and respectfully request a full refund as Tmobile wont take it back since it's beyond 30 days.
Edit: Thanks for everyones reply
ssmr2t said:
The thing is, if you look closely, you see the graph of pixels now too, seems like it's getting worse.
Its a matter of fact that you spend this much money on a "flag ship device" with a great display in store, but when I go outside (where 90% of my workday resides) you see the issue. It's misleading the customer (Such a GREAT display....((INDOORS ONLY)) ) It's just principal.
If the replacement I get tomorrow has this issue as well (I am suspecting it will based on the responses)- I will call Samsung corporate and respectfully request a full refund as Tmobile wont take it back since it's beyond 30 days.
Edit: Thanks for everyones reply
Click to expand...
Click to collapse
I can respect your position, but I disgree that Samung is "misleading" the customer. It's been confirmed through 3rd party screen test companies that the Note 5 and the S6 Edge+ have the best screens in the industry. Just because you don't like how the screen looks in direct sunlight doesn't make it bad or false advertising.
Still the best screen around, everytime I'm out with people (which is a lot) my Edge+ blows away their phones, all of them.
Excuse me?
ssmr2t said:
Hello :good:
I have had my phone since release day, and I noticed in the sun I can see some lines in the screen almost looks like a burn image going vertically down. There are two large lines and a rectangle looking one in the middle. It's hard to tell from the pictures, but I can see it more in person and it bugs me
Does anyone else have this? Perhaps it's some type of shadow caused by the curved screen? I am going to open a warranty claim with T mobile, but I was just curious if I am the only one with this problem?
Thank you!
Click to expand...
Click to collapse
Really, A glass phone in direct sunlight? That's what a smartwatch is for. Do you walk down the street looking at you phone? Do you hold it up in direct sunlight? Do you understand the properties of glass? The screen is amazing. Most of the people I know that use this device do not expose it or any other phone to direct sunlight, there is even a warning in the manual about not doing so because it can seriously damage your screen. Dude, it's a glass phone. The sun is a very bright star and has a way of shining through glass. Do you find it odd that you are the only person reporting this as an issue? Go with an HTC or Iphone, they are built of metal and will not let the sun through, the drawback being that they will cut your reception slightly. This is the way it is, the phone is fine and the screen is good, but you can't please everyone.
well, anyways I got my replacement today and guess what? It doesn't have those blobs on it so big freggin deal guys. It was a one off. You guys take all this crap personally like you made the phones yourselves LOL

General Replace your screen protector if there's air beneath it!

Couple months ago air got between the inner screen protector and the screen along the crease like we've all seen before by other Fold 3 owners.
When I opened the Fold today I noticed a few dead pixels right in the middle of the inner screen. Closing and opening it again apparently killed the whole screen along the crease. The left side is still working, right side is completely dead.
I think the screen suffered a lot when opening the Fold. The screen protector probably moved a little bit every time I opened it and created some kind of pressure to the screen because of the air underneath. At least that's my explanation for it.
So if you've got air beneath your screen protector, replace it before your Fold ends like mine..
When mine started to peel out, I've just taken it out completely. I've assumed it's safer that way, so e.g. sand does not get between the protector and the screen.
It's ca month I'm using it without protector and all works great so far (also there are videos on YT saying that screen presents better without it, but nonetheless I would not remove it unless it peels out)
medikoo said:
When mine started to peel out, I've just taken it out completely. I've assumed it's safer that way, so e.g. sand does not get between the protector and the screen.
It's ca month I'm using it without protector and all works great so far (also there are videos on YT saying that screen presents better without it, but nonetheless I would not remove it unless it peels out)
Click to expand...
Click to collapse
I read that you loose warranty if you remove it, that's why I didnt do it. Now that I have to send it in I don't want to risk Samsung rejecting it because I peeled it off, you know.
There's also no official store close to where I live where I could have replaced the screen protector.
Taking mine in on Monday as I started to get an air gap at the bottom of the hinge... Hope it holds out until then
I got mine in mint condition from Swappa and it had the inner screen protector with no issues but after about a month of heavy use it started coming up at the bottom in the crease so I just removed it because it was getting hair and pocket lint under it and making the screen look bad. So far months later I've had zero issues.
Considering I got this second hand, I never expected a warranty anyway so if anything were to happen I plan on either trading it in for something else or paying for a repair at a local shop or do it myself (I own my computer repair business and I could probably figure it out)
HeyHooBanana said:
Couple months ago air got between the inner screen protector and the screen along the crease like we've all seen before by other Fold 3 owners.
When I opened the Fold today I noticed a few dead pixels right in the middle of the inner screen. Closing and opening it again apparently killed the whole screen along the crease. The left side is still working, right side is completely dead.
I think the screen suffered a lot when opening the Fold. The screen protector probably moved a little bit every time I opened it and created some kind of pressure to the screen because of the air underneath. At least that's my explanation for it.
So if you've got air beneath your screen protector, replace it before your Fold ends like mine..
Click to expand...
Click to collapse
wow! same exact thing happened to mine! looks identical! Had to tell samsung it happened out of nowhere im waiting on the RMA to return now> Thank you i was using a skinomi and yup air under the screen. you saved me future headache my friend thanks!

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