Hey all,
Quick question. So apparently I have a bad BT module in my Note 10.1 2014 because it can't stay connected to my BT Logitech K810 (as others have suggested in this forum). It has a 2 year John Lewis warranty and they want to send it away on my behalf.
But, they won't see that I've tripped knox in the shop so no doubt they will send it away.
What's likely to happen and what are the potential (worst case) ramifications of letting them do this? ie if they send it, Samsung return it and say "no", can JL charge me for carriage and labour fees incurred by Samsung? Or are they just likely to sort it? Does anyone have any experience, because right now I wish I hadn't tripped KNOX
Cheers
J
flash it back to stock, don't say anything.
Many UK people have tripped knox and still got their tablets repaired.
Cool I will have a bash then. Still - anyone know about what happens financially if they send it back claiming Knox to be tripped? Will I get charged? Or would they have to implicitly inform me before hand if that was the case?
I have not heard of a single case where a tripped knox and Samsung have not repaired it. Plus it be sorted via John Lewis as well, they wouldn't have a clue anyway.
Related
So, waiting on my tablet to get here tomorrow and I've been reading quite a bit about Knox and the secure compartment. Now, Knox is something I can say with the utmost certainty that I will never use. However, my groupon tablet only comes with a 90 day warranty so I will be purchasing a square trade one. Should something go terribly wrong and I eff up my tablet from rooting and flashing, will square trade deny me repairs due to the Knox counter being tripped? How likely is it that something truly irreversible happens from rooting and Roming this tablet? I'm so used to the ease of nexus devices that this whole Knox thing is putting me off big time. I know for most scary situations like bootloop on my N4, there's a way to come back from it with a flash. How about Sammy? I know all devices are capable of a hard brick, but is it more possible with our Note 10.1-14? Thanks guys
supremekizzle said:
So, waiting on my tablet to get here tomorrow and I've been reading quite a bit about Knox and the secure compartment. Now, Knox is something I can say with the utmost certainty that I will never use. However, my groupon tablet only comes with a 90 day warranty so I will be purchasing a square trade one. Should something go terribly wrong and I eff up my tablet from rooting and flashing, will square trade deny me repairs due to the Knox counter being tripped? How likely is it that something truly irreversible happens from rooting and Roming this tablet? I'm so used to the ease of nexus devices that this whole Knox thing is putting me off big time. I know for most scary situations like bootloop on my N4, there's a way to come back from it with a flash. How about Sammy? I know all devices are capable of a hard brick, but is it more possible with our Note 10.1-14? Thanks guys
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you won't be able to get the warranty unless you do a fake sell and buy on ebay.
as the tablet is refurbished.
johnnyPPK said:
you won't be able to get the warranty unless you do a fake sell and buy on ebay.
as the tablet is refurbished.
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I don't think you read the OP carefully, since he's not referring to the manufacturer's warranty. However, I'm not sure what the answer is here, not being familiar with Square Trade warranties.
Never mind on the square trade warranty. They used to cover refurbished tablets, but have ceased to do so. As for the brick ability of the tablet though? Anyone hear of hard bricks yet?
No Brick
supremekizzle said:
So, waiting on my tablet to get here tomorrow and I've been reading quite a bit about Knox and the secure compartment. Now, Knox is something I can say with the utmost certainty that I will never use. However, my groupon tablet only comes with a 90 day warranty so I will be purchasing a square trade one. Should something go terribly wrong and I eff up my tablet from rooting and flashing, will square trade deny me repairs due to the Knox counter being tripped? How likely is it that something truly irreversible happens from rooting and Roming this tablet? I'm so used to the ease of nexus devices that this whole Knox thing is putting me off big time. I know for most scary situations like bootloop on my N4, there's a way to come back from it with a flash. How about Sammy? I know all devices are capable of a hard brick, but is it more possible with our Note 10.1-14? Thanks guys
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Hi for me it was worth it. I am using the Tab just home so no need for the Knox Container.
If you use Oden Twerp and Hal 9000 you should no face any probs. After rooting some small issues, which are discussed throughout all Forum Plattform, are gone since root. So good luck and enjoy the new Tab. Greetings from Germany.
I have been looking into this all over the forum and online, and there seems to be mixed answers to this question. I am wondering if tripping the knox flag will void samsung's 1 year warranty. I bought my phone new on ebay, so i do not have any warranty with t-mobile as far as i know of... I am asking because I am dying to root my phone after updating to kit kat and losing my root. It seems at least for now there is no way to root without tripping knox on kit kat, and there is no knox safe way to switch back to 4.3. Any insight into the warranty policy would be great. Also if there is a knox safe way to root or downgrade feel free to share. Thanks in advance!
One of the guys on here works at a Samsung repair center. It is not official but he said he see's them allow the phone to be repaired the first time they see it with Knox tripped. The 2nd time however they refuse it. Others have reported being denied the first time so it appears to be hit or miss. So if you are really worried about keeping the warranty, I would say to error on the side that yes it does void your warranty.
chipworkz said:
One of the guys on here works at a Samsung repair center. It is not official but he said he see's them allow the phone to be repaired the first time they see it with Knox tripped. The 2nd time however they refuse it. Others have reported being denied the first time so it appears to be hit or miss. So if you are really worried about keeping the warranty, I would say to error on the side that yes it does void your warranty.
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Thanks for the info, it would be nice if Samsung would officially state their stance on tripping knox and honoring their warranty.
Just bought the SM-P600 and found out that there is no root that will NOT trip KNOX.
I mainly need root for the following:
1). Add more app in Multi-view
2). Froze Samsung apps
PS: reason I am afraid with KNOX tripping is because if I need warranty work, Samsung may reject my tablet. Samsung repair center seems to be strict - I had Note 1 bought from UK seller. Phone went bad, asked Samsung UK if I can send it for warranty work, I"ll pay the S/H both way. Nope - Samsung said UK devices must be used in UK. The moment I took it out of the country and use it there, warranty voided. Imagine if Samsung USA see KNOX bit...
You know what? Your a smarter man than me, I actually knoxed mine but after today I am not that fussed if my warranty is gone. If I need to claim warranty at any point in the future I will simply fry the mainboard before I send it, either by bridging a car battery across the mainboard or by stripping the the board out and zapping in the microwave for a few seconds.
If the board is totally inoperable they will have replace it, whether or not knox is enabled is irrelevant you can't void what you can't see? Just got to be smart about it and leave no evidence of tampering.
The tear down isn't to hard to be honest, but you can avoid it certainly try and do so, I believe that Towelroot won't knox the unit but certainly do research before hand.
kypreo said:
You know what? Your a smarter man than me, I actually knoxed mine but after today I am not that fussed if my warranty is gone. If I need to claim warranty at any point in the future I will simply fry the mainboard before I send it, either by bridging a car battery across the mainboard or by stripping the the board out and zapping in the microwave for a few seconds.
If the board is totally inoperable they will have replace it, whether or not knox is enabled is irrelevant you can't void what you can't see? Just got to be smart about it and leave no evidence of tampering.
The tear down isn't to hard to be honest, but you can avoid it certainly try and do so, I believe that Towelroot won't knox the unit but certainly do research before hand.
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Can't Samsung deny the warranty if you burn the motherboard under the "User abuse" clause? [emoji12] Just kidding.... It's a hit or miss when it come to Samsung warranty, I suppose.
I almost got burned, as mentioned above. Had Amazon did not have a great return policy, I'd have a $600 door step.
lanwarrior said:
Can't Samsung deny the warranty if you burn the motherboard under the "User abuse" clause? [emoji12] Just kidding.... It's a hit or miss when it come to Samsung warranty, I suppose.
I almost got burned, as mentioned above. Had Amazon did not have a great return policy, I'd have a $600 door step.
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Truth be said unless you leave visible marks it's hard for them to deny it, I should do a test run in a microwave with dud boards I have at work, at least that way we can determine if that leaves marks hahahaha:laugh:
lanwarrior said:
Just bought the SM-P600 and found out that there is no root that will NOT trip KNOX.
I mainly need root for the following:
1). Add more app in Multi-view
2). Froze Samsung apps
PS: reason I am afraid with KNOX tripping is because if I need warranty work, Samsung may reject my tablet. Samsung repair center seems to be strict - I had Note 1 bought from UK seller. Phone went bad, asked Samsung UK if I can send it for warranty work, I"ll pay the S/H both way. Nope - Samsung said UK devices must be used in UK. The moment I took it out of the country and use it there, warranty voided. Imagine if Samsung USA see KNOX bit...
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This was why I rooted my LTE model to add more apps using Wanam Xposed and under System can add more apps. TB I used to freeze a lot of stuff but need root for that...
parcou said:
This was why I rooted my LTE model to add more apps using Wanam Xposed and under System can add more apps. TB I used to freeze a lot of stuff but need root for that...
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Yeah, unfortunately, there is no root w/o KNOX tripping for the Wifi version. I'd have bought the LTE version, if it is not too expensive ($699 versus $459).
I am an expert in Android OS and everything else related !
But i used to live in KSA , which warranties there are pretty much nothing !
So my Q is does they really check for kinda of things here is US ? I know how to return to stock Touchwiz, but there is usually a counter that counts flashes , Any one have any experience with this kinda of things ?
I've heard mixed reports - most say they they can return for warranty with flash counter tripped and is okay. I don't think there is a counter that counts flashes. I have put several ROMs on my 10.1 and it shows just 1.
The Tab Pro 8.4 has a micro fuse built into the circuit board that will blow and change the Knox counter from 0x0 to 0x1. If Samung went through the effort to build this into the tablet I'm sure they will check it.
For more info check this thread: http://forum.xda-developers.com/showthread.php?t=2786800
Romza said:
The Tab Pro 8.4 has a micro fuse built into the circuit board that will blow and change the Knox counter from 0x0 to 0x1. If Samung went through the effort to build this into the tablet I'm sure they will check it.
For more info check this thread: http://forum.xda-developers.com/showthread.php?t=2786800
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The Knox hardware "tripwire" is primarily intended to make enterprise users (businesses) feel they can use the device safely without it being modified.
I've seen it argued here that it does not void warranty. Although I can certainly see it being used to do so, if Samsung wanted to.
From what I've read on here, resports have been mixed (about whether root voids warranty), as another stated previously.
There is absolutely ZERO Samsung documentation showing a tripped Knox flag voiding the Hardware Warranty. It simply prevents the tablet from using Knox Security software, forever.
I was denied warranty repair by samsung for my S4 because of KNOX. Ive read about this exact topic for hours and even talked to samsung support in 4 different countries.
One representative will tell you that it voids warranty and a very few will say that it doesnt.
Then in Europe there is the whole argument of 'if I modify software and my speaker breaks within 2 weeks of purchase my hardware warranty should be intact'. There is some consumer protection in that regard but i cant remember which exact law it was.
Even so, have fun arguing with a multi-billion dollar company, i certainly didnt. I have tripped many many knox fuses and all i can say is this: buy the device and test it as THOROUGHLY as you can to be sure you dont have one with a problem straight from the factory and then blow that stupid fuse.
Make sure its in good shape. It would suck if you trip the fuse and then you realise you have a dodgy acreen/speaker/woifi whatever that you could have fixed on warranty.
Be prepared for no warranty whatsoever if that fuse is gone. If youre lucky they will still fix it.
Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my Nexus 5 stock being bloody perfect in my opinion.
I'm going to get a Samsung Galaxy Tab S 10.5, and I've heard about all the bloatware. Obviously I would like to remove this crap if possible, but I was wondering about warranty issues. Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
Cheers.
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
DUHAsianSKILLZ said:
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
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Thanks a lot, exactly what I wanted to know !
Case closed!
Tomo8281 said:
Thanks a lot, exactly what I wanted to know !
Case closed!
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Please read this, then close your case.
I just got my tablet back from Samsung. My screen stopped working so I went back to the store and they sent it back to Samsung.
I was a little bit freaking out, because it was rooted and then some. (had scratches on the side/cover, I've taken the cover of it once)
Now, 2 weeks later, I just retrieved it.
Tablet is fixed/replaced. Warranty was NOT voided.
And it looks like they really fixed it instead of just refurbishing/replacing. They replaced the hardware (broken mainboard, usbport, cables), de-rooted it and patched it up back to normal factory state.
I even got the stock recovery mode from Samsung on it, which they used to patch it up.
And the bootloader says KNOX WARRANTY VOID: 0.
I've looked in to this and found that Samsung is 'okay' with you rooting your device. Your warranty does NOT get voided if you root it!
If it breaks down due to software or hardware failure that is not of your own doing (i.e. not having it dropped/submerged, you get the point), Samsung will cover the first 'repair' you sent in.
Atleast here, in the Netherlands.
Just thought you guys should know this, as everybody is 'tripping their knox' and worrying about warranty.
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
lynxblaine said:
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
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It has to do something with Samsung. Depends on each thing that happens to your tablet. I think they only fix it once when Knox is tripped.
Europe has stronger consumer protection laws. I would not count on it in the U.S.
Yeah as I said, in the UK/EU yes. No idea about elsewhere. It is nothing to do with one fix if tripped its to do with consumer law.