Related
Can someone help me here please?
I have Exchange set up on my Desire. Occasionally, the last day or so's emails will not show on the phone under the inbox. They are there on the PC which is also on exchange but not the phone!
If I move the lost emails using the pc to a subfolder then back to the inbox and then resync the phone, the emails reappear on the phone's email app!
Any clues about what is going on here?
Ed
p.s. I use 4smartphone's exchange service
Are you sure none of the clients are removing the mail from the server after reading?
We have been having this problem in our office as well, without the use of phones. Some computers see all emails and others tend to make a selection. Really really annoying.
Couldn't figure it out.
I was getting this the first few days that I had the phone, in desperation I deleted the account each time and added it again. I think I did this three times in all, but I've not had it happen for sometime now. It's my own Exchange server running Exchange 2007 - I couldn't find anything in the logs to indicate a problem, and as it's not happened since I not bothered to look any further.
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Exchange 2010 Calendar
daesimps said:
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Click to expand...
Click to collapse
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
What makes it really weird is that touchdown running on the phone doesnt bugger it up! I may email HTC just to get really annoyed and fobbed off by them....
rveupen said:
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
Click to expand...
Click to collapse
Yep - the Calendar syncs.
Unfortunately the Desire doesn't support stuff like setting appointments to free/busy/out of office and if you create a repeated appointment on the phone you can't set an end date.
These are issues with the phone as a whole though, not just Exchange 2010.
Gang,
Full disclosure - I've lurked here for the past few months, but have only just been stirred to register to try and resolve this issue. I'm thinking that if anyone can help me resolve this, it's you guys. That said, I hope to be able to contribute some myself going forward.
OK, now that I've got that out of the way...
Recently, I've been having problems with recurring meetings from Exchange on my Incredible's ActiveSync calendar. Specifically, the problems seem to start whenever I modify one instance of a recurrence (move one to another day, for example) inside Outlook on my PC - (not on the phone). What seems to be happening is that although that particular changed instance shows up on my HTC calendar in its new spot, the rest of the recurrence disappears and - even worse - I can no longer get ANY recurring meetings to sync to the phone, even if I create new ones.
If I remove the ActiveSync account, delete Calendar Data (Settings > Applications > Manage Applications > Calendar Storage > Clear Data and ...Calendar > Clear Data) and re-add the account, I still have the problem and - what's worse - ALL my recurring meetings are gone (but any exceptions to them remain - WTF?!).
Before anyone asks, all recurrences have end dates (I've read plenty about recurrences w/o end dates causing problems).
To date, the only way I've found to completely fix this is to do a factory reset (yuck). Of course, the minute I modify an instance of a recurring meeting, the problem starts all over.
Anybody else see this? Provided there's no fix, is there a better way to fully flush calendar data to see if I can avoid resetting the phone? There's GOT to be something I'm missing in terms of cleaning out the calendar data, because a factory reset fixes it. Like I said above, I clear out two spots in Manage Applications: Calendar and Calendar Storage.
It's killing me. I'm clearly not doing enough by clearing data for Calendar and Calendar Storage, but I'm thinking a factory reset HAS to be overkill. Anybody know how to more fully flush the calendar data?
Thanks in advance to anyone with ideas. I'm pulling my hair out over here.
-K
I've had this problem as well, except with Google Calendar as I personally don't use Exchange.
Clearing Calendar and Calendar Storage fixes my problem, but I think the issue is that HTC had to bridge the gap left by Eclair to sync with Exchange servers. So, my thought is to perhaps try clearing the Sync Service or Sync Feeds (tired brain has trouble with memory recall) in addition to Calendar and Calendar Storage.
Good news is reports indicate that the FroYo update contains a fix baked in by HTC.
Hope that was in any way helpful.
Thanks for the advice. Tried it, but to no avail.
That said, I'm an avid Tasker user and happened across a new thread in the Tasker Google Group that sounded awfully familiar. Did some troubleshooting and was able to prove that if I have a profile that monitors my calendar (whether this profile is enabled OR disabled), the recurring meeting problem crops up. Sucks, because I really liked my "Don't be a Jerk!" profile that automatically put my phone on vibrate when I had a meeting with "1:1" in the title.
Go figure!
That is interesting to learn! I'm a fellow Tasker and couldn't live without the program.
Hmm... I wonder if a usb sync via HTC Sync and Outlook would be a temporary fix to "reset" your calendar when it goes haywire? It's rather left field, but worth a shot.
I have the same issue and not only with recurring appointments. sometimes the reminder doesn't show up -and sound- even if it's not a recurring appointment.
the funny think is that it happens only with the appointents that I created... it's becoming really frustrating.
I never connect my phone to my PC to synch it
Known issue. Reported and confirmed by HTC along time ago. They "hope" to have it corrected in new release. Work with all recurring events from outlook or OWA, don't attempt to alter, move or do anything to them from the INC.
If you use Google connector and sync to google you are OK, but pretty lame for a phone that was suppose to be exchange compatible. HTC said it's due to the "Sense" interface and the way it connects to the phone's database.
MLT2004 said:
Known issue. Reported and confirmed by HTC along time ago. They "hope" to have it corrected in new release. Work with all recurring events from outlook or OWA, don't attempt to alter, move or do anything to them from the INC.
If you use Google connector and sync to google you are OK, but pretty lame for a phone that was suppose to be exchange compatible. HTC said it's due to the "Sense" interface and the way it connects to the phone's database.
Click to expand...
Click to collapse
So HTC has confirmed there's an issue when you modify appointments from the phone? Not a big issue for me, because all I ever do is accept others' invitations and MAYBE set up a quick meeting here and there. All my calendar work is in Outlook directly. Thanks for the heads-up, though. Seems silly that a UI layer would introduce issues in database connectivity. Sounds like some of the projects that go on at work - LOL.
Wow, I just now realized that I have a similar problem: ANY recurring appointment disappears from my calendar. Regardless of how I make it recurring (on the phone, on my PC, OWA, etc.) This is positively infuriating.
I actually have the recurring meetings on my phone; however the reminder is gone and the phone is not reminding me that is very annoying. for corporate users this is an awful limitation.
I'm trying to manually add the reminder to the appointment (on the phone) and see if it helps.
xmkgenzo said:
I actually have the recurring meetings on my phone; however the reminder is gone and the phone is not reminding me that is very annoying. for corporate users this is an awful limitation.
I'm trying to manually add the reminder to the appointment (on the phone) and see if it helps.
Click to expand...
Click to collapse
I tried creating the recurring appointments on the phone, which is a pain and you have extremely limited options for recurrences. The second I saved the appointement, it disappeared from my phone, but appeared on my exchange calendar online... I'm thinking about attempting to just export my recurrences from exchange to my google calendar...
ValhallaSky said:
I've had this problem as well, except with Google Calendar as I personally don't use Exchange.
Clearing Calendar and Calendar Storage fixes my problem, but I think the issue is that HTC had to bridge the gap left by Eclair to sync with Exchange servers. So, my thought is to perhaps try clearing the Sync Service or Sync Feeds (tired brain has trouble with memory recall) in addition to Calendar and Calendar Storage.
Good news is reports indicate that the FroYo update contains a fix baked in by HTC.
Hope that was in any way helpful.
Click to expand...
Click to collapse
Clearing those two items worked for me!
I setup all my appointments with my laptop; using the phone just screws it up. then the meetings appear on the phone without reminder.
MLT2004 confirmed it's a known issue.
for me it's mainly an issue with the reminder (VERY annoying for me since I rely on it a lot) but should I need to setup meetings on the phone I would be in trouble.
I always thought it was and activsync problem. I had this problem for 2 years with my Moto Q. Haven't had my Incredible long enough to see if this one is doing it too. Then again since I don't have to use Activesync with this phone I don't. Maybe it's the Activesync that's causing all this.
So now I seem to have a new problem, and I don't mean to hijack the thread (i'll happily start a new one if the OP prefers, but I suspect taht these issues aer related): All of my exchange appointments show up perfectly in my calendar. Even my recurring appointments. The problem is, my exchange calendar is not showing up, ie, the phone seems to realize that these appointments exist, but does not seem to "see" the exchange calendar. If I open an exchange appointment, I can see that it is, in fact, in my exchange calendar. However, if i go to "more" under calendar, I can see my gmail calendar, "My Calendar," "PC Sync," and "US Holidays." If I uncheck them ALL, my exchange appointments remain, but again, I cannot "see" the calendar, to add appointments, etc.
This has been bothering me for the longest time and I just can't figure it out. Hopefully someone else can shed some light.
I use k9 email with my webmail through network solutions. I have it set to never delete messages when I receive them, only when I remove them from either inbox. This is so that I can get them on both my phone and laptop. Well I constantly have new email reminders popping up, but when email is opened, it is emails that I have already read, usually older than a week.
Anyone else run into this problem and is there any way to fix i?. This is very annoying. As far as I can remember, this behavior was the same with the default mail app as well.
Thanks in advance.
Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt
hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.
there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?
Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.
fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?
I realised yesterday that about 80% of my email is work-related, and I've had enough of seeing it out of work hours... it's the old problem with push mail, you can become a slave to it and while I'm happy to hear from mates in the evening/weekend, I don't want to hear from work. So what I want to do is have all my mail sync'd in office hours, but only the 20% of non-work stuff out of hours.
All my mail comes into a gmail account, and I use the calendar of that account too, so it has to stay on my phone. One way I thought of doing it is to set up filters for the 20% in gmail and forward it to a secondary account. That's as far as I got! It would be nice to be able to handle it all within the gmail app, but maybe I could use the HTC app in some way, with something like locale automatically switching the sync options around?
Anyone else had to deal with this?