Gang,
Full disclosure - I've lurked here for the past few months, but have only just been stirred to register to try and resolve this issue. I'm thinking that if anyone can help me resolve this, it's you guys. That said, I hope to be able to contribute some myself going forward.
OK, now that I've got that out of the way...
Recently, I've been having problems with recurring meetings from Exchange on my Incredible's ActiveSync calendar. Specifically, the problems seem to start whenever I modify one instance of a recurrence (move one to another day, for example) inside Outlook on my PC - (not on the phone). What seems to be happening is that although that particular changed instance shows up on my HTC calendar in its new spot, the rest of the recurrence disappears and - even worse - I can no longer get ANY recurring meetings to sync to the phone, even if I create new ones.
If I remove the ActiveSync account, delete Calendar Data (Settings > Applications > Manage Applications > Calendar Storage > Clear Data and ...Calendar > Clear Data) and re-add the account, I still have the problem and - what's worse - ALL my recurring meetings are gone (but any exceptions to them remain - WTF?!).
Before anyone asks, all recurrences have end dates (I've read plenty about recurrences w/o end dates causing problems).
To date, the only way I've found to completely fix this is to do a factory reset (yuck). Of course, the minute I modify an instance of a recurring meeting, the problem starts all over.
Anybody else see this? Provided there's no fix, is there a better way to fully flush calendar data to see if I can avoid resetting the phone? There's GOT to be something I'm missing in terms of cleaning out the calendar data, because a factory reset fixes it. Like I said above, I clear out two spots in Manage Applications: Calendar and Calendar Storage.
It's killing me. I'm clearly not doing enough by clearing data for Calendar and Calendar Storage, but I'm thinking a factory reset HAS to be overkill. Anybody know how to more fully flush the calendar data?
Thanks in advance to anyone with ideas. I'm pulling my hair out over here.
-K
I've had this problem as well, except with Google Calendar as I personally don't use Exchange.
Clearing Calendar and Calendar Storage fixes my problem, but I think the issue is that HTC had to bridge the gap left by Eclair to sync with Exchange servers. So, my thought is to perhaps try clearing the Sync Service or Sync Feeds (tired brain has trouble with memory recall) in addition to Calendar and Calendar Storage.
Good news is reports indicate that the FroYo update contains a fix baked in by HTC.
Hope that was in any way helpful.
Thanks for the advice. Tried it, but to no avail.
That said, I'm an avid Tasker user and happened across a new thread in the Tasker Google Group that sounded awfully familiar. Did some troubleshooting and was able to prove that if I have a profile that monitors my calendar (whether this profile is enabled OR disabled), the recurring meeting problem crops up. Sucks, because I really liked my "Don't be a Jerk!" profile that automatically put my phone on vibrate when I had a meeting with "1:1" in the title.
Go figure!
That is interesting to learn! I'm a fellow Tasker and couldn't live without the program.
Hmm... I wonder if a usb sync via HTC Sync and Outlook would be a temporary fix to "reset" your calendar when it goes haywire? It's rather left field, but worth a shot.
I have the same issue and not only with recurring appointments. sometimes the reminder doesn't show up -and sound- even if it's not a recurring appointment.
the funny think is that it happens only with the appointents that I created... it's becoming really frustrating.
I never connect my phone to my PC to synch it
Known issue. Reported and confirmed by HTC along time ago. They "hope" to have it corrected in new release. Work with all recurring events from outlook or OWA, don't attempt to alter, move or do anything to them from the INC.
If you use Google connector and sync to google you are OK, but pretty lame for a phone that was suppose to be exchange compatible. HTC said it's due to the "Sense" interface and the way it connects to the phone's database.
MLT2004 said:
Known issue. Reported and confirmed by HTC along time ago. They "hope" to have it corrected in new release. Work with all recurring events from outlook or OWA, don't attempt to alter, move or do anything to them from the INC.
If you use Google connector and sync to google you are OK, but pretty lame for a phone that was suppose to be exchange compatible. HTC said it's due to the "Sense" interface and the way it connects to the phone's database.
Click to expand...
Click to collapse
So HTC has confirmed there's an issue when you modify appointments from the phone? Not a big issue for me, because all I ever do is accept others' invitations and MAYBE set up a quick meeting here and there. All my calendar work is in Outlook directly. Thanks for the heads-up, though. Seems silly that a UI layer would introduce issues in database connectivity. Sounds like some of the projects that go on at work - LOL.
Wow, I just now realized that I have a similar problem: ANY recurring appointment disappears from my calendar. Regardless of how I make it recurring (on the phone, on my PC, OWA, etc.) This is positively infuriating.
I actually have the recurring meetings on my phone; however the reminder is gone and the phone is not reminding me that is very annoying. for corporate users this is an awful limitation.
I'm trying to manually add the reminder to the appointment (on the phone) and see if it helps.
xmkgenzo said:
I actually have the recurring meetings on my phone; however the reminder is gone and the phone is not reminding me that is very annoying. for corporate users this is an awful limitation.
I'm trying to manually add the reminder to the appointment (on the phone) and see if it helps.
Click to expand...
Click to collapse
I tried creating the recurring appointments on the phone, which is a pain and you have extremely limited options for recurrences. The second I saved the appointement, it disappeared from my phone, but appeared on my exchange calendar online... I'm thinking about attempting to just export my recurrences from exchange to my google calendar...
ValhallaSky said:
I've had this problem as well, except with Google Calendar as I personally don't use Exchange.
Clearing Calendar and Calendar Storage fixes my problem, but I think the issue is that HTC had to bridge the gap left by Eclair to sync with Exchange servers. So, my thought is to perhaps try clearing the Sync Service or Sync Feeds (tired brain has trouble with memory recall) in addition to Calendar and Calendar Storage.
Good news is reports indicate that the FroYo update contains a fix baked in by HTC.
Hope that was in any way helpful.
Click to expand...
Click to collapse
Clearing those two items worked for me!
I setup all my appointments with my laptop; using the phone just screws it up. then the meetings appear on the phone without reminder.
MLT2004 confirmed it's a known issue.
for me it's mainly an issue with the reminder (VERY annoying for me since I rely on it a lot) but should I need to setup meetings on the phone I would be in trouble.
I always thought it was and activsync problem. I had this problem for 2 years with my Moto Q. Haven't had my Incredible long enough to see if this one is doing it too. Then again since I don't have to use Activesync with this phone I don't. Maybe it's the Activesync that's causing all this.
So now I seem to have a new problem, and I don't mean to hijack the thread (i'll happily start a new one if the OP prefers, but I suspect taht these issues aer related): All of my exchange appointments show up perfectly in my calendar. Even my recurring appointments. The problem is, my exchange calendar is not showing up, ie, the phone seems to realize that these appointments exist, but does not seem to "see" the exchange calendar. If I open an exchange appointment, I can see that it is, in fact, in my exchange calendar. However, if i go to "more" under calendar, I can see my gmail calendar, "My Calendar," "PC Sync," and "US Holidays." If I uncheck them ALL, my exchange appointments remain, but again, I cannot "see" the calendar, to add appointments, etc.
Related
Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
I'm having problems synching multiple Google calendars to my phone...
Under "My Calendars" in Google calendar (when viewing Calendar Settings via the desktop) I have my own named calendar. Under "Other Calendars" I have my wife's calendar, "Contacts' birthdays and Events", "UK Holidays" and I've just added a Google calendar called "England" which contains the upcomming World Cup Fixtures.
Everything in my original four calendars syncs fine - and if I use the "Create New Calendar" button to add another calendar under "My Calendars" that too appears on the phone, but try as I might I can do nothing to make the "England" calendar appear.
I actually had a similar problem just after getting the phone - but then it was with the "Contacts' birthdays and Events" calendar which I'd just added. It seems to me that whatever calendars are there when the phone first syncs will appear just fine, but if you add any extra "Other Calendars" they never show up.
I fixed the previous issue by doing a full system reset and starting over. That was fine then, because I'd had the phone less than a day, so hadn't set much up, but I don't want to keep doing this every time I want to add another calendar!
I found another discussion on the Google forums with a link to a solution that involved the following...
Settings -> Applications -> Manage applications
com.android.providers.calendar -> clear data
Forced a Calendar Sync and got all my Calendars
Trouble is, that was for a HTC hero, and there doesn't appear to be a com.android.providers.calendar app on the Desire!
I have tried...
Settings -> Applications -> Manage applications
Calendar storage -> Clear data
...That did clear everything and force a re-sync, but still the "England" calendar does not appear.
I've also checked it's not listed on the phone's calendar app under Calendars, and I've tried the "Add calendars" option there too, but that does nothing.
Has anyone got any ideas how I can resove this? I realise I could copy all the events from another calendar to my own one, but I'd rather be able to sync things automatically.
Thanks,
Matt
I've seen a few similar issues posted on various boards, without any concrete solutions, so I'm guessing it may well be affecting others too - although admittedly, it's probably not a major issue, as how often do people chop and change their calendars?
Would someone be prepared to try adding another calendar (via their Desktop) and seeing if they can see it on their Desire? (i.e. From Google Calendar, select Other Calendar's, Add, Browse Interesting Calendars, then pick one to try - you can always remove it later.)
I also tried...
Settings -> Applications -> Manage applications
Calendar -> Clear data
...but this didn't help either.
My only other thought was that perhaps I'd hit a limit on the number of calendars, but I'd be surprised if that was the case already?
If I go into the calendars option on the phone I see...
My Calendar
<My named calendar>
Contact's birthdays and events
UK Holidays
<Wife's calendar>
PC Sync
If this is an issue for other people too, then perhaps it could be added to the "Flaws & annoyances with the HTC Desire..." thread.
Any assistance appreciated.
Instead of clearing the calendars data, look for 'Calendar Storage' and clear the data for that, followed by a reboot.
TractorMatty said:
If I go into the calendars option on the phone I see...
My Calendar
<My named calendar>
Contact's birthdays and events
UK Holidays
<Wife's calendar>
PC Sync
Click to expand...
Click to collapse
On mine I see:
My Calendar
<My named Calendar>
Contact's birthdays and events
UK Holidays
PC Sync
My cousins calendar does not appear either.
Also, whats the difference between My Calendar, My Named Calendar and PC Sync?
Thanks Rusty, but I tried that the first time around with no luck.
Just to be sure, I just did so again and then immediately rebooted, but I still only get my original set of calendars back - no sign of the England world cup fixtures.
Psy-Blade said:
On mine I see:
My Calendar
<My named Calendar>
Contact's birthdays and events
UK Holidays
PC Sync
My cousins calendar does not appear either.
Also, whats the difference between My Calendar, My Named Calendar and PC Sync?
Click to expand...
Click to collapse
I think My Calendar is local to the phone (i.e. not synched to a Google account, so you won't see stuff in there if you look online), and <My Named Calendar> is the Google one.
PC Sync is presumably one used if your using HTC Sync or some other program to sync with a calendar stored locally on your own PC. (I don't use HTC Sync though, as I've no need for it.)
I've got 2 calendars showing on the phone, my one and the UK Holidays one I picked out from the interesting list a while ago.
Just tried adding Englands WC fixtures and it's not showing in the list, but working fine on the desktop. Forced it to sync up and it made no difference.
Thanks for trying this Rusty - it seems to confirm that this is an issue, and not just me...
As far as I can tell it seems to be a problem adding ANY additional calendars, as I also tried adding ones that had events today - just in case it was something to do with nothing being in the calendar for a few weeks ahead (as is the case with the World Cup Fixtures).
As mentioned in my original post, it looks like this problem may not be Desire specific, but it looks like we could do with a Desire specific solution/workaround, as the Hero one's not appropriate for us.
I may look into an alternative calendar app.
As far as I can see the built in one doesn't allow adding a new event and having it set to private?
It doesn't sync tasks either
I'm just worrying about having 3 different push connections (google for contacts, k-9 email for email and whatever calendar app for calendar) and its affect on battery life.
Had the same problem,it didnt sync right away, the next day it did though... weird.
KrewCial said:
Had the same problem,it didnt sync right away, the next day it did though... weird.
Click to expand...
Click to collapse
I also read of possible delays syncing, and thought that may be the case here. I've had these extra calendar(s) on for several days now and despite reboots, clearing data and re-syncing, still nothing's appeared.
I'll keep an eye on mine for a couple of days and let you know it it appears.
TractorMatty said:
I also read of possible delays syncing, and thought that may be the case here. I've had these extra calendar(s) on for several days now and despite reboots, clearing data and re-syncing, still nothing's appeared.
Click to expand...
Click to collapse
Another issue I noticed was that events added before a certain date would not get synced. Simply opening an event on the pc and editing it, saving, then undoing the changes would get it synced. Luckily I only started using Google Calendar a couple months ago, so I didnt have that many events saved before this certain date and went through each one of them editing, saving then undoing the changes. Afterwards, all events synced ok.
KrewCial said:
Another issue I noticed was that events added before a certain date would not get synced. Simply opening an event on the pc and editing it, saving, then undoing the changes would get it synced. Luckily I only started using Google Calendar a couple months ago, so I didnt have that many events saved before this certain date and went through each one of them editing, saving then undoing the changes. Afterwards, all events synced ok.
Click to expand...
Click to collapse
I had a similar issue with some repeating events that began many months/years ago. In that case what I did was stop the repeating event then re-add them as new ones going forward. That wasn't such a pain as I only have about four of these for specific days, but at least there was an easy workaround!
A workaround for adding additional calendars that does not involve completely resetting everything on the phone would be nice.
TractorMatty said:
A workaround for adding additional calendars that does not involve completely resetting everything on the phone would be nice.
Click to expand...
Click to collapse
A full reset wouldn't help either.
This is actually a Google limititation that only affects (their) sports calendars. They even state (expand Sports to see it) it outright:
Google said:
Keep in mind that it's not possible to sync sports calendars with other calendar applications at this time.
Click to expand...
Click to collapse
I tried adding a moon phase calendar via "Browse interesting calendars - more", and that did show on the phone as it should.
This thread also mentions the same issue.
Regards
-Øyvind
Sports and random calendars may not be able to sync but I still can't get my cousins and gf's shared calendars to sync to my phone
Psy-Blade said:
Sports and random calendars may not be able to sync but I still can't get my cousins and gf's shared calendars to sync to my phone
Click to expand...
Click to collapse
Did you try to clear calendar storage to see if that fixes it?
Not sure if that did anything but while messing around I hit Menu > Add Calendars and they're all there available to sync.
My bad, first time android user is my excuse heh. Thanks
mroek said:
A full reset wouldn't help either.
This is actually a Google limititation that only affects (their) sports calendars. They even state (expand Sports to see it) it outright:
I tried adding a moon phase calendar via "Browse interesting calendars - more", and that did show on the phone as it should.
This thread also mentions the same issue.
Regards
-Øyvind
Click to expand...
Click to collapse
Well ain't that interesting, good spot!
Good job there's an option to copy events from said sports calendars to you main calendar.
mroek said:
A full reset wouldn't help either.
This is actually a Google limititation that only affects (their) sports calendars. They even state (expand Sports to see it) it outright:
I tried adding a moon phase calendar via "Browse interesting calendars - more", and that did show on the phone as it should.
This thread also mentions the same issue.
Regards
-Øyvind
Click to expand...
Click to collapse
Thanks for this! We live and learn - I'll update the other "issues" thread to make sure everyone's in the picture.
Hi,
my search through the forums didn't yield anything about this particular problem so I would like to ask all of you whether you have this problem or not.
I successfuly updated to Froyo, everything was ok for a few weeks. Then litteraly from one minute to another I lost all my calendars except for the main one.
I use my google account and sync with google calendar. I have my main calendar and I also subscribed to my wife's calendar and created one additional private one.
Since yesterday (with no apparent reason) every calendar expect the main one has disappeared from my Desire and refuses to sync them. They are not listed in the other calendars in Desire app.
I can still see the calendars on Google web but I am unable to get them to Desire. I tried modifying an event, deleting an event, creating an event, renaming the calendar... but nothing helps. This morning I did a hard reset (which I was planning to do anyway) but even that doesn't help.
So to sum up: I can only sync one calendar despite the fact that on Google's server I have 3 of them. I would like to stress that I didn't change a thing that would cause any problems with calendars.
I hope some of you will be able to help me.
Thank in advance.
Ah, forget it... I just didn't realize how stupid Android can be sometimes.
Just for info - for no apparent reason all of my calendars have been removed from Desire. And the Calendar->Settings option had to be explicitly told (via the MENU button) to add the remaining calendars...
Stupid stupid... but at least I got them back - until the phone decides again by itself that is time to hide them. Meh
Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt
hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.
there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?
Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.
fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?
This is a really annoying issue and has lead to problems several times: I have a few meetings every week and I usually remember them. Obviously, they are set once for a longer period of time as recurring events. But sometimes they get moved because of holidays etc. and the date and/or time changes. While Outlook on my PC shows the correct times&date (Exchange Server 2003) I cannot make it appear in the calendar app. As a matter of fact, I tried Touchdown and several other apps but none shows the events.
Here's a list of what I already tried:
Google - Lots of people have similar issues but nobody seems to offer a solution.
Searched the Apps and Themes and the Q&A thread here.
Disable sync for Exchange items (calendar etc.), then sync, reenable, sync again.
Removing account and setting up new.
Save the recurring event with minimal changes (like reminder time).
Creating a new event on the phone syncs fine with Outlook, deleting the event there also deletes it from the phone (so sync is working).
Setting the calendar event to sync to "All".
Does anyone have a solution for this?
Many thanks!
EDIT: I'm running CleanROM 4.0.5 but I don't think that's causing the issues since my coworker is running stock JB on his SIII and is experiencing similar problems.
shameless bump
Does nobody here really care about these things or am I the only one with this issue? Strange...
I'm facing the same problem. Although I'm using a Nexus 4 with Android 4.3.
I can see that some of my recurring events get dropped when syncing. Adding/ deleting new events works though.
Did you find any solution for this?
~S
sachinss said:
I'm facing the same problem. Although I'm using a Nexus 4 with Android 4.3.
I can see that some of my recurring events get dropped when syncing. Adding/ deleting new events works though.
Did you find any solution for this?
~S
Click to expand...
Click to collapse
Nope. Nothing but crickets on this topic...