[Q] LG G3 Turn off for no Reason - G3 Q&A, Help & Troubleshooting

Hello XDA.
Since the Update to Lollipop my G3 has some serious problems. like Heating up as hell - especially when i play games like PvZ2 its getting rly darn hot - and shut down for overheat-reasons once.
But today i was chatting (FB Messenger) and my Phone decided to turn off complely.
It was impossible for me to switch it back on, even pulling out the Battery does not help.
When i connected the Power-Cable, it startet charching after 4-5min (starting @ 84% Charge) - and it was possible to turn it on.
Does anyone of you have a clue what problem this could be - some kind of technical defect?
Or is it just Software-Related?
Oh - Infos to the Device:
D855-32GB International/EU Model
SW-Version: V20f-EUR-XX

DominikAT said:
Hello XDA.
Since the Update to Lollipop my G3 has some serious problems. like Heating up as hell - especially when i play games like PvZ2 its getting rly darn hot - and shut down for overheat-reasons once.
But today i was chatting (FB Messenger) and my Phone decided to turn off complely.
It was impossible for me to switch it back on, even pulling out the Battery does not help.
When i connected the Power-Cable, it startet charching after 4-5min (starting @ 84% Charge) - and it was possible to turn it on.
Does anyone of you have a clue what problem this could be - some kind of technical defect?
Or is it just Software-Related?
Oh - Infos to the Device:
D855-32GB International/EU Model
SW-Version: V20f-EUR-XX
Click to expand...
Click to collapse
sounds like an rogue app try using wakelock detector to pinpoint it, then delete his data, if that doesnt work delete the app, in wakelock detector see cpu wakelocks

Related

Excessive Battery Drain

Hey guys!
So I just bough a brand new Z1 compact but battery seems to be draining a lot even if the phone is idle. I have updated to the latest kitkat .157 build and have performed a repair of the OS through sony companion but the problem persists.
Stamina mode is always on, location is off, brightness is close to the lowest setting and auto sync is off. The phone has stayed mostly iddle except occasional browsing, facebooking and mild gaming.
Is this normal? What should I do?
Nunogl said:
Hey guys!
So I just bough a brand new Z1 compact but battery seems to be draining a lot even if the phone is idle. I have updated to the latest kitkat .157 build and have performed a repair of the OS through sony companion but the problem persists.
Stamina mode is always on, location is off, brightness is close to the lowest setting and auto sync is off. The phone has stayed mostly iddle except occasional browsing, facebooking and mild gaming.
Is this normal? What should I do?
Click to expand...
Click to collapse
Poor reception seems to be the cause. The phone consumes more power to keep the signal. This happens on every phone. I don't think thats excessive battery drain
Hope this helps.
You can install g Sam battery monitor and check there whats cause the problem in my case from yesterday my phone is keeping awake and main process is kernel I need to flash whole rom today via flashtool because ovee night my battery drop about 15% and wakelock detector doesnt detect anything
After some googling I found THIS which has helped me, I've also disabled Google Location Manager Service & Google Location service as they were running all the time, not sure off the knock on effect just yet as I only disabled them last night.

[HELP] Phone doesn't go into deep sleep

HI guys, i'm having a big problem with my new lg g3 (16gb).
My phone can't go into deep sleep. I use cpu spy to control deep sleep time, and it's about 2%.
The phone is entirely stock, v20f, no app installed, no gps, no sim, no wifi, everything disabled. It just wont sleep!
I don't know what to do, battery life is terrible! 30% in one night without using it!
Is it an hardware problem or there is something i can do?
Thanks for the help
tosomax said:
HI guys, i'm having a big problem with my new lg g3 (16gb).
My phone can't go into deep sleep. I use cpu spy to control deep sleep time, and it's about 2%.
The phone is entirely stock, v20f, no app installed, no gps, no sim, no wifi, everything disabled. It just wont sleep!
I don't know what to do, battery life is terrible! 30% in one night without using it!
Is it an hardware problem or there is something i can do?
Thanks for the help
Click to expand...
Click to collapse
I would try to Hard reset it first and see if it risolve your the problem or try greenify and hibernate apps, obviously not important for your use, that runs in background

[Q] Strange procesos drianing battery somebody know what is?

Hi everyone i have an extreme drianing battery with a no name process only a stick of android somebody can help me to fix it or what kind of app is doing this? Thanks. more info on pictures
pochin01 said:
Hi everyone i have an extreme drianing battery with a no name process only a stick of android somebody can help me to fix it or what kind of app is doing this? Thanks. more info on pictures
Click to expand...
Click to collapse
Go into settings then apps then running on your phone and see if you can see anything there, check for connect (moto connect) tap it and see what is running. There are likely 4 processes, if you have wakelock detector you could use that also to possibly narrow it down (requires root). Also check your location settings the watch could be using GPS to find your location which will affect both batteries (phone and watch).
I have the same thing. No processes under running apps on my phone that standout
Download cpu spy from playstore and let it run for a while. See if your phone is entering deep sleep after about half an hour. I am going to guess it is running at 300mhz and no entering deep sleep. What this will mean is the watch is communicating with the phone and not letting it sleep. Would be helpful to know what you have running on the watch ie. fit, moto body, google now cards and how many...
Just received my Moto 360 too. Got the same processes. And also a kind of very high android wear usage...
What do you guys have turned on? ambient, tilt to wake, card previews? I have all that turned off on mine, for me, watch idle is at the top followed by android wear 16% idle, 4% android wear.... then some other lower numbers.

Battery Drain Advice

Hi All
Disclaimer: I'm new to the forum so apologies if this is in the wrong discussion area etc!
I got my Galaxy S9 on Friday 9th, prior to that I had an LG G5 which is now gone. In the last few months of using my LG G5 the battery life was questionable - the phone would get hot (sometimes without even using it a lot) and the battery would drain by 30% an hour. I noticed, but didn't test fully, that Google Play Music seemed to really cane the battery and phone - i.e. was getting hot and draining quickly. As an example, I'd leave home at 7am taking it off charge at the last minute (100%) and get to my office at 9am and it'll be at 50% and very warm. Prior to that (can't exactly pinpoint when the drain started to really kick in) it would only drop to 85% - much more acceptable.
The G5 has a replaceable battery - 2800 if I recall . So I threw down £50 on an official LG site for a new slab of Lithium - slight improvement, but still terrible and warm. 55% instead of 50%.
"Right - time for a new phone" as I assumed that 2 years of app updates meant the CPU was lagging. Bagged a Galaxy S9 - today was my first commute into the office. Started on 100%, arrived at 55% with a 3000 battery! And it got super warm like the G5.
Most of that time I used Google Play Music, which according to AccuBattery the discharge speed was "33% per hour". Second was Google Chrome at 30% per hour (though I didn't use it much at all on the journey).
My question is - what logs can I check, or apps I can use, or something to find out what's going on? I need to test a few things of course to pinpoint the issue. If it helps - I restored from my G5 when I setup my S9.
seems like you might have have some options enabled in Google Play Music / chrome - that is keeping the phone awake
generally when you switch phones they apps and their settings get transferred automatically now - worth maybe uninstalling them for a day and see if you're still experiencing this issue
other than that it could be that your commute involves travelling thru areas of no signal where the phone keeps trying to find a signal - that can drain battery a lot
tim2london said:
seems like you might have have some options enabled in Google Play Music / chrome - that is keeping the phone awake
generally when you switch phones they apps and their settings get transferred automatically now - worth maybe uninstalling them for a day and see if you're still experiencing this issue
other than that it could be that your commute involves travelling thru areas of no signal where the phone keeps trying to find a signal - that can drain battery a lot
Click to expand...
Click to collapse
Thanks - I'll try that next time. Might also try a factory reset but not restore from the LG G5 backup to see what happens then.
how bright is your display? do you leave it on all your commute?
Got your wifi enabled which hunts for a signal even though you aren't using wifi? try turning it off. Same with location setting.
And how strong a signal do you have on your commute. Streaming lots of data on a really weak signal will kill battery, too.
Go into settings and see whats draining your battery.
Battery Drain Issue of S9 - Resolved
:laugh:Hi All,
I could resolve the Battery drain issue but not touching any other setting of the new phone by just disabling the backend data usage of all application expect few like Edge screen, Gmail, Flipboard etc... Now the android system power usage is back to 4-5%. Previously it was 21%-25%. So issue resolved. Need to find out the way to inform this to Samsung so they can identify which app is consuming full battery power.
dondit said:
:laugh:Hi All,
I could resolve the Battery drain issue but not touching any other setting of the new phone by just disabling the backend data usage of all application expect few like Edge screen, Gmail, Flipboard etc... Now the android system power usage is back to 4-5%. Previously it was 21%-25%. So issue resolved. Need to find out the way to inform this to Samsung so they can identify which app is consuming full battery power.
Click to expand...
Click to collapse
Hi, i'm facing ridiculous drains too and factory resetting hasn't seemed to help. I'm trying your resolution, but I don't entirely understand you. Could you kindly guide step by step? also, if you mean going to optimise battery usage, when i go there and select the 'apps not optimized' all the apps there are greyed out therefore not allowing me to select them.

Razer phone not Deep sleeping according to AccuBattery discharge tests!

Razer phone not Deep sleeping according to AccuBattery discharge tests!
I have crap battery life when the phone is not in use. Loosing about 7% an hour with screen off and sleeping.
Wifi on, mobile data off, bluetooth off and nfc. So whats causing the drain with battery?
:edit (Plus phone set to 60fps and battery saving with all apps. )
I see no signs of this device actually deep sleeping. I have no apps that cause this either so whats the deal?
Do any other users notice this issue?
Also Whats with the rapid charge? The phone charges to about 25% rapid charge then drops to a low charge that drops slowly until 100% is reached. This takes fully charging to around 1 hour 20 minutes, That is not rapid charging! You can also see this yourself with accubattery charge monitoring. Have others noticed these issues?
I've just noticed the same issue today. Yesterday when I went to sleep, I left my phone around 65% and when I woke up it had 30%.
Could that be fixed when they release Oreo update? I'm kinda worried about it :/
el4nimal said:
I've just noticed the same issue today. Could you install accubattery to confirm this issue?
Would help if other users also installed accubattery to see if anyone is getting the phone to deep sleep.
Click to expand...
Click to collapse
arnookie said:
el4nimal said:
I've just noticed the same issue today. Could you install accubattery to confirm this issue?
Would help if other users also installed accubattery to see if anyone is getting the phone to deep sleep.
Click to expand...
Click to collapse
Sure. I already installed it...I'm not sure how to test that though
Click to expand...
Click to collapse
I always use accubattery and it shows me that 70% of my screen off time is spent in deep sleep.. Dont know what to tell you guys but it's gotta be something you installed.. Phone runs fine and sleeps like it should
el4nimal said:
arnookie said:
Sure. I already installed it...I'm not sure how to test that though
Click to expand...
Click to collapse
just select discharge in accubattery under screen off it tells you if the phone went into deep sleep.
Click to expand...
Click to collapse
arnookie said:
el4nimal said:
just select discharge in accubattery under screen off it tells you if the phone went into deep sleep.
Click to expand...
Click to collapse
It does say the time the phone went into deep sleep.
But I keep thinking that it's draining more battery than it should when the screen off.
I just have the apps that were already installed, plus a couple of games
Click to expand...
Click to collapse
OK I found the issue that cause the Razer not deep sleeping. The Theme store that is pre-installed to the phone was keeping the phone from deep sleeping. Disable the Razer Theme app from app settings. You can re-enable it afterwards and the phone will deep sleep fine after. This caused me several issues regarding battery life.
I also checked my sons Razer and even though his was deep sleeping Disabling and re enabling the Razer Theme app made the phone deep sleep better with less wake-ups,
I would suggest everyone either disables the Razer theme store app or at least disables and re-enable the app to get better deep sleep.
I was loosing 7% an hour because of this app issue. Try it you will see a great improvement in screen off time.
Disable the Razer theme store completely if you get poor battery drain with screen off. After further testing The Theme store app is causing the issue and after re-enabling it the drain came back about 3 hours later. I suggest to keep the Theme store disabled until you need it. This has sorted my never sleeping issue and stopped the 7% per hour battery drain in standby.
arnookie said:
Disable the Razer theme store completely if you get poor battery drain with screen off. After further testing The Theme store app is causing the issue and after re-enabling it the drain came back about 3 hours later. I suggest to keep the Theme store disabled until you need it. This has sorted my never sleeping issue and stopped the 7% battery drain in standby.
Click to expand...
Click to collapse
I did and it worked! It's draining slower while screen is off. Thank you very much!
el4nimal said:
I did and it worked! It's draining slower while screen is off. Thank you very much!
Click to expand...
Click to collapse
Great that's confirmed the issue is the Theme store app causing the phone not to deep sleep. Glad it worked for you. :0-)
Strangely enough my Accubattery says my phone is in deep sleep 90%+ of screen off-time yet I'm also getting the same 7-10%/h drain with the screen off. Will be disabling theme store just in case that really is the problem
Yes there is a problem I spoke to razer support. I told them of the issue and that it was razer theme store causing the phone not to sleep. The support guy had me talk to the engineering team who were to say the least extremely pleased that I found what had been causing the issue. According to the engineering team they have been looking for the cause of this issue for last couple of months. They swore that they would fix the no deep sleep issue in the app in the next update. Even said they would send me a spare charger as a thank you for finding the problem. They also said that orio would release by the end of march but no sign of that yet. It's seems a strange problem that is not effecting all razer phones.
Would be nice to know who has factory reset after doing the last update and who hasn't.
I have not factory reset but my phone was already updated straight out of the box. Have other updated and factory reset?
arnookie said:
Yes there is a problem I spoke to razer support. I told them of the issue and that it was razer theme store causing the phone not to sleep. The support guy had me talk to the engineering team who were to say the least extremely pleased that I found what had been causing the issue. According to the engineering team they have been looking for the cause of this issue for last couple of months. They swore that they would fix the no deep sleep issue in the app in the next update. Even said they would send me a spare charger as a thank you for finding the problem. They also said that orio would release by the end of march but no sign of that yet. It's seems a strange problem that is not effecting all razer phones.
Would be nice to know who has factory reset after doing the last update and who hasn't.
I have not factory reset but my phone was already updated straight out of the box. Have other updated and factory reset?
Click to expand...
Click to collapse
I have factory reset and found out my personal problem was WiFi. After changing from 5GHz to 2.4Ghz my drain is back to around 0.8 an hour. Nearly 0 if I turn WiFi off completely but im still doing testing. It's strange though as all my tests have been next to the router so I shouldnt be getting excessive drain from poor signal
Im unsure if this is releated and put the app on my phone to just check as im a man who likes stats. I have noticed that when relaxing with the phone on charge the screen will randomly light up with no notification to trigger this happening.
My Phones just laying there on charge and the screen will light up still locked with no notifications and a few seconds later it will turn off the screen again its bugging me as im not seeing a reason to why this is happening.
---------- Post added at 01:56 PM ---------- Previous post was at 01:37 PM ----------
arnookie said:
Yes there is a problem I spoke to razer support. I told them of the issue and that it was razer theme store causing the phone not to sleep. The support guy had me talk to the engineering team who were to say the least extremely pleased that I found what had been causing the issue. According to the engineering team they have been looking for the cause of this issue for last couple of months. They swore that they would fix the no deep sleep issue in the app in the next update. Even said they would send me a spare charger as a thank you for finding the problem. They also said that orio would release by the end of march but no sign of that yet. It's seems a strange problem that is not effecting all razer phones.
Would be nice to know who has factory reset after doing the last update and who hasn't.
I have not factory reset but my phone was already updated straight out of the box. Have other updated and factory reset?
Click to expand...
Click to collapse
I believe that i factory wiped mine using the software options within the OS as part of an issue im having wth the netflix app crashing i cant say that ive seen a battery dip as other have done above but charging my phone over night to 100% i only see it dip when im watching youtube or actually using the phone. When the screens off im not seeing huge % of battery drop. i leave WIFI on and switch between 5ghz and 2.4ghz when its at home and at work i manually turn it off as i dont want my phone connected to works wifi.
I also leave bluetooth enable and never turn this off howver i do turn the Razer BT headphones off when not in use to save battery.
Will keep you updated
Oddly enough i just got a new Razer Theme Store update will check the patch notes for deep sleep fix.
iStasis said:
I have noticed that when relaxing with the phone on charge the screen will randomly light up with no notification to trigger this happening.
Click to expand...
Click to collapse
I used to see that behaviour on my Note 5. I noticed that the screen light up showing a notification from Google Playstore while an app was being updated, and then it faded away as soon as it finished. Sometimes this happened so fast that I could only see the notification already fading away.
el4nimal said:
I used to see that behaviour on my Note 5. I noticed that the screen light up showing a notification from Google Playstore while an app was being updated, and then it faded away as soon as it finished. Sometimes this happened so fast that I could only see the notification already fading away.
Click to expand...
Click to collapse
Good call on that as it wasnt something I thought to check as its so quick!
For now I have gone into Playstore > Settings > Notification Settings >
Updates (Left on) as i should get the this app has an update message stay in the noticfication drop down.
Auto-Updates (Turned Off) hopefully it wont tell bother me and leave the phone screen off and this should fix my issue
iStasis said:
Good call on that as it wasnt something I thought to check as its so quick!
For now I have gone into Playstore > Settings > Notification Settings >
Updates (Left on) as i should get the this app has an update message stay in the noticfication drop down.
Auto-Updates (Turned Off) hopefully it wont tell bother me and leave the phone screen off and this should fix my issue
Click to expand...
Click to collapse
Please let us know if it fixes the issue.
Also, I've noticed that my battery is draining like 15-20% during the night (about 6 hours). Yesterday I tried turning off WiFi and Mobile Data before going to sleep, and when I woke up today, I noticed it drained only 1% during those 6 hours!
Is normal that Wifi/Mob8ke Data drain so much battery while inactive?

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