iOS FireTV remote app issue - Fire TV Q&A, Help & Troubleshooting

I have this annoying issue that my Amazon Fire TV is connected to my router with an ethernet cable for optimal network performance, yet on the other hand this makes it not discoverable when using the iOS app to find the Fire TV since the latter is not connected to the same SSID. Any suggestions?
------------UPDATE-----------
My issue was stemming due to incompatibility with the older Fire TV firmware, as soon as I updated to the latest firmware it worked flawlessly.

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AirPlay compatible app for FireTV?

Hello,
I started using Reflector to mirror my iPad's screen to my FireTV stick. It works well, initially, but then starts to lag. I have to disconnect and reconnect it after a bit to get the screen updates on the TV to flow smoothly again.
Thinking it was the FireTV stick, I tried it on my FireTV. The same thing happens.
Is there a better AirPlay app I can load onto my FireTV that will work better than Reflector? The iPad is on a 5GHz network and the FireTV is hard-wired to a switch. Interference or wireless speed shouldn't be an issue.

Sky go app for Fire TV "hdmi not supported"?

Hi I am currently using a gen 2 fire TV and recently signed up to sky. I sideloaded the sky go app using the app from my note 4 and anytime I try to play something on my fire tv I get the HDMI not supported error. I saw the list of working apps thread and it said sky go does work but I always keep getting this error. Any way to solve this?? Maybe a previous version of the app can be uploaded? Any help would be great!
Most mobile apps from cable or satellite providers don't allow you to view over a wired connection. So, the first thing to try is disconnecting your Ethernet cable to the router and use WiFi only. The app should then recognize your Fire TV as a mobile device.
mirayge said:
Most mobile apps from cable or satellite providers don't allow you to view over a wired connection. So, the first thing to try is disconnecting your Ethernet cable to the router and use WiFi only. The app should then recognize your Fire TV as a mobile device.
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My fire tv is connected through wifi
i use this apk on my aftv2 (germany)
http://www.netzwelt.de/software-download/37855-sky-go-android-apk.html
Just googled: sky go for android tv
device is connected via lan and it is working, but u need a mouse (btw. it's more easy to navigate)
I've got 2 fire tv gen 1 models running the latest sky go app ( ver 5.0.4.9) downloaded from aptoide and both Fire TV's are connected by ethernet. Everything on sky go runs fine....except for sky news. That's where I get the HDMI not supported error as well, but as far as sky sports or sky movies or anything else on sky go, everything plays fine. I'm running the app with a wireless touchpad / keyboard ( logitech ) connected using a usb dongle.
http://gavin-blake.store.aptoide.com/app/market/com.bskyb.skygo/50400000/18293366/Sky+Go
callanish said:
I've got 2 fire tv gen 1 models running the latest sky go app ( ver 5.0.4.9) downloaded from aptoide and both Fire TV's are connected by ethernet. Everything on sky go runs fine....except for sky news. That's where I get the HDMI not supported error as well, but as far as sky sports or sky movies or anything else on sky go, everything plays fine. I'm running the app with a wireless touchpad / keyboard ( logitech ) connected using a usb dongle.
can you post a link to the apk you have working please callanish as im having that hdmi not supported message on my amazon 4k fire tv yet my first generation fire tv has the same sky go version and its working
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Hi can someone please post a working sky go apk
Guys, just install Aptoide It's not a questionable website. It's an alternative to the Google app store and works well with the fire tv. Been using it for years.
Thanks Callanish I've tried a few versions but none work I've even transferred the app from my first generation fire tv using es file explorer to my 4k fire tv and i still get the Hdmi not supported message I'll try this later
mollygeorge66 said:
Thanks Callanish I've tried a few versions but none work I've even transferred the app from my first generation fire tv using es file explorer to my 4k fire tv and i still get the Hdmi not supported message I'll try this later
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Just guessing, but I wonder if it's an HDMI HDCP issue you're coming across due to the copyright protection handshake between the fire tv and your tv. I've got two fire TV 1st gen's running on two Sony TV's and 1 fire stick running on a Vizio bedroom tv and need to use a bluetooth keyboard / touchpad with the stick and usb wireless keyboard / touchpad for the Fire TV's in order to make skygo function properly since there's no official Fire TV version, but my only HDMI 'not supported' issue I consistently get with Skygo on the Fire TV boxes and stick is when trying to access Sky news. Every movie, sports, other channels available on Skygo work fine.....except for sky news, and like you, I get that HDMI not supported message when I try to stream it. Also using a proxy to make it all work, but I'm not experiencing a channel wide HDMI 'not supported message' in the app like you're coming across. 5.1.0.47 is the latest app version of Skygo. Hopefully it works for you or you figure out where the problem might be.
Tried this version Callanish same message hdmi not supported can't figure out what the hell the problem is I'm baffled how the hell is it working on my original fire tv set up exactly the same way but won't work on the 4k fire tv I'm totally stumped
I'm having to send it back now as i got a system update today and following the update i couldn't connect a bluetooth mouse the powerlight kept blinking or not appearing even when the fire tv was on and then the remote started going mental contacted amazon and they are sending a replacement tomorrow and added bonus I'm getting to keep the remote and they are giving me a £10 credit following the problems hopefully the new one is better
Hi Mollygeorge, how do I move files from my Amazon Fire TV stick to my new 2nd gen Amazon Fire TV?
Thanks,
Christian
Comalley2016 said:
Hi Mollygeorge, how do I move files from my Amazon Fire TV stick to my new 2nd gen Amazon Fire TV?
Thanks,
Christian
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just open es file explorer on both the firestick and fire tv which ever has the file you want to send long press it until a tick appears and select send and it will transfer it over
Replacement 4k fire tv arrived today tried sky go again same message hdmi not supported tried it in the tv which original fire tv is and sky go is working but still getting the damn message also can anyone confirm wether the powerlight should be on when using the 4k fire tv as a light only appears when i use the remote just confused as the original fire tv powerlight is on constantly
mollygeorge66 said:
Tried this version Callanish same message hdmi not supported can't figure out what the hell the problem is I'm baffled how the hell is it working on my original fire tv set up exactly the same way but won't work on the 4k fire tv I'm totally stumped
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So, basically what we can surmise from all this is that the Fire TV 2 boxes have aggressive HDCP copyright protection built in to prevent apps like Skygo from functioning. The options remaining, imho, are either A) purchase another Fire TV 1 box used or new if you can find one B) purchase a new Fire TV stick as it's still a version 1 device and I can vouch that it still works with Skygo 2 C) run one of the many Android boxes out there, sideload skygo and do some testing, or D) Do what I did and run a Intel Nuc; (a windows type box) or something similar, and hook it up to a usb Wireless keyboard and run skygo through a browser. That's what I use as a backup option. Yes, you could also use a computer connected with an hdmi cable to a tv, but the Intel NUC, for me, streamlines the process. Probably impractical for your needs, but just want to point out another option. The Point is, unless some other people on the forum chime in telling you that they've gotten skygo to work on the Fire TV 2, and how they've done it, then it might be time to throw in the towel on this one and think about some other options. You know Amazon and Sky are going to continue to make it harder to do what we want, so it might be better to just find a box, like the Fire TV 1 or Fire TV stick and at least get Skygo working again.
For the record, I've got my Fire Tv boxes and stick blocked for any future Amazon firmware updates. I'm thinking that Amazon could introduce an update that prevents the Fire TV 1 and Stick from working with Skygo as well, so better safe than sorry.
Thanks for the reply Callanish I'm thinking I'll just leave it as it is and wait for someone to say wether on not there's a solution for sky go on the 4k version all my other apps bt nbcsn directv play flawlessly and i can't be bothered sending it back again and setting another one up from scratch thanks for trying to help
mollygeorge66 said:
Thanks for the reply Callanish I'm thinking I'll just leave it as it is and wait for someone to say wether on not there's a solution for sky go on the 4k version all my other apps bt nbcsn directv play flawlessly and i can't be bothered sending it back again and setting another one up from scratch thanks for trying to help
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Sorry. Wish I could have been more helpful.
sry for the 2 years late answer:
you need to set "auto" in display-settings - not 4k/1080pX0/720pX0

Can't connect Fire App (official) to Fire TV

I have the regular Fire (newer 2015 version). My android (S6) can't find the device. My android is connected via wireless to the same router as the Fire as a wired connection. If I reboot Fire TV it usually will work but then next time I try to connect it will fail.

Hdmi cec broken since last update of fire tv stick 2?

Hi,
My Panasonic TV normally switches on automatic when I press a button on the remote of my second generation fire tv stick, but this stopped after the June 15 update on my stick. Hdmi cec is turned on on the stick as well as on the TV. Is it a known bug? Or what else could I check?
Seeing the same on a Phillips tv. Stock FireTV Stick v2
Ditto, same problem with HDMI-CEC not working
Jackie78 said:
Hi,
My Panasonic TV normally switches on automatic when I press a button on the remote of my second generation fire tv stick, but this stopped after the June 15 update on my stick. Hdmi cec is turned on on the stick as well as on the TV. Is it a known bug? Or what else could I check?
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I am also experiencing the same problem with Nvidia Shield 1st generation and the AFTV 2nd generation box. Each box got an update within a week or two from each other. After the updates, none of the AFTV or the NS boxes HDMI-CEC features work anymore. I have checked and rechecked and have completed a series of resets and tests to verify functionality, but each had the results of not working.
I am wondering if the developer vender is the same one that is hired by each company. If that is the case, then there could be more devices out there that is experiencing the same issue. Anyone have a fix or know of a knowledge database where I can check to see if there is a fix or a workaround?
Try the Home button on the fire TV remote. I noticed the same behavior with/to my LG television, formerly every button switched on my TV. Since the update only the Home works.
Greetz
Has anyone figured out a fix to this? I am also experiencing this issue on my Samsung TV. I've tried all buttons, no avail. This issue exists on both of my Amazon devices: Fire TV 2nd Gen and 3rd Gen.
Same here
I have the same problem. Hdmi CEC stopped working on my Fire TV (1. Gen). CEC ist active on my TV and Fire TV but the TV (Samsung) does not turn on anymore. Failure is in Amazon device, because my Google Chromecast and PS4 do turn on the TV. A already swapped the Hdmi ports to exclude failure in the port on the TV. I'm sure the Amazon Fire TV is guilty. Amazon is crap in terms of software development and bug fixing. For example, the android companion app for alexa does not work on my devices with android pie. It crashs at start. Amazon support told me, I should test an older version of the app... several month passed, still no solution - that's very unprofessional. I replaced all Echos by Google Homes. Now it seems, it is time to replace all Fire TVs.

Youtube casting stpped working on Firestick

After moving to a new router which assigned different lan ip addresses to my unrooted fire hd tablet and uprooted firetv stick basic I can no longer cast from vanced or YouTube to the stick, it sees my stick but refuses to connect. I can connect using the tv number code method but have to do this every time as its not remembered so id like to get casting working again. I tried:
Restarting fire tv stick
Uninstalling and reinstalling vanced (current stable version) after deleting its data and cache
Ditto for Smart youtube tv on Fire stick, which is the app vance used to cast to.
I suspect that somewhere the old ip for the Fire stick is stored and blocking access. Any ideas appreciated!
DevonK said:
After moving to a new router which assigned different lan ip addresses to my unrooted fire hd tablet and uprooted firetv stick basic I can no longer cast from vanced or YouTube to the stick, it sees my stick but refuses to connect. I can connect using the tv number code method but have to do this every time as its not remembered so id like to get casting working again. I tried:
Restarting fire tv stick
Uninstalling and reinstalling vanced (current stable version) after deleting its data and cache
Ditto for Smart youtube tv on Fire stick, which is the app vance used to cast to.
I suspect that somewhere the old ip for the Fire stick is stored and blocking access. Any ideas appreciated!
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Can you use VPN app.
AmznUser444 Dev said:
Can you use VPN app.
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Thanks for the reply.
Well I have no need for VPN so never tried any form of it but I can tell you I can use Easy Fire Tools fine with new router to sideload smart YouTube tv. It did require me to correct the ip address to the new ip assigned to the stick after I changed routers. I can also use Fire TV remote with the new router. Any specific app you want me to test?

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