Serial Number location? - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

I don't have the box and my screen is broken, where can I find the serial number? I need it for Kies and have already tried entering the HEX and DEC and it says that they are incorrect. Also, anyone know if cracked digitizer without broken glass would be covered under Samsung warranty? Any help would be appreciated.

Hello again, if you don't mind me taking a shot at this...
I'm looking at my phone, box and about device/status and what's missing is the IMEI number found only on the device screen. It appears to be the Hex number with a "1" added to the end.
Can anyone else verify this?

Have you try and look on the back under the battery?
http://support-us.samsung.com/cyber/popup/pop_modelserialnumberlocation.jsp

Oh, I see; the link in post above says Sprint serial number should be the Hex number as you say, (underneath the battery). But since that was rejected by Kies, maybe the phone was registered with the IMEI number, instead.
Also, noticed the about device/status shows "0x" in front of the Hex number.

samep said:
Oh, I see; the link in post above says Sprint serial number should be the Hex number as you say, (underneath the battery). But since that was rejected by Kies, maybe the phone was registered with the IMEI number, instead.
Also, noticed the about device/status shows "0x" in front of the Hex number.
Click to expand...
Click to collapse
I trued adding a 0 with no luck. I even shortened both Hex and Dec to 8 9 and 10 digits using numbers from under battery
thanks

If still under warranty, why don't you just exchange for another one.

KLPFL said:
If still under warranty, why don't you just exchange for another one.
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I read online that this is an issue since the S4... the lcd digitizer is cracked under the glass and probably isnt covered by warranty. will check with Sprint tomorrow.

Good luck... i know my wife s1 was dead i called the carrier and they sendbher a replacement but that was tmobile.. dont know about sprint

kevg77 said:
I trued adding a 0 with no luck. I even shortened both Hex and Dec to 8 9 and 10 digits using numbers from under battery
thanks
Click to expand...
Click to collapse
If it helps, the HEX MEID is the IMEI without the last digit... So your IMEI is your HEX with with a digit 0 - 9 added on the end.
Since Sprint doesn't use the IMEI for nearly anything systems wise (in store or with customer care), I don't think its posted anywhere other than the back of their iPhones they sell. I only know this from working in a Sprint store
Edit: also, you should call Samsung rather than head to a sprint store. I doubt (though don't know for sure) that it is covered by Samsung's warranty. I know at the store level, even the digitizer cracked is considered physical damage and is flagged as damage beyond repair. If you have TEP, then that will be the only option they'll provide you or tell you to go through Samsung... Unless their technician is blind, he might order you a replacement for free, or for $75 as their service and repair fee if you don't carry TEP.

Related

[Q] Flashed back to Sprint, 2 different HEX/DEC values...help

A shot in the dark here but I need some assistance regarding the reversal of flashing the Epic 4G to Virgin Mobile, and then back to Sprint. I have done pretty much everything I researched, from resetting settings via ##72786# and ##786#, even Odin'd the stock FC09 and selecting Phone EFS Clear, and everything seems to have reset. But the values of the DEC/HEX number are different on both the battery sticker, and under About Phone.
Is this normal? I've attempted this because I was hoping to sell my Epic 4G and the guy who purchased it said it wasn't activating for him. When I got it back I noticed that the values from the Virgin Mobile flash were still programmed under About Phone. So after resetting everything, the values seem to be back to the normal and doesn't display the Virgin Mobile values, but the DEC/HEX numbers differ from each other on the sticker and under About Phone.
Was just curious if the DEC/HEX number that are being displayed under About Phone are the correct, or incorrect. I checked with Sprint via chat support and asked them to check for me if the ESN is clean, and apparently the DEC/ESN number that is listed under About Phone is clear and ready to activate, but the DEC/ESN number located on the battery sticker is not clear. If I were to sell the phone, would the buyer be able to activate it on Sprint if they gave Sprint the DEC/ESN number listed under About Phone? Would they have any problems?
Hope somebody can help me, as I'm really confused by this. Thanks.
brian117 said:
I checked with Sprint via chat support and asked them to check for me if the ESN is clean, and apparently the DEC/ESN number that is listed under About Phone is clear and ready to activate, but the DEC/ESN number located on the battery sticker is not clear. If I were to sell the phone, would the buyer be able to activate it on Sprint if they gave Sprint the DEC/ESN number listed under About Phone? Would they have any problems?
Hope somebody can help me, as I'm really confused by this. Thanks.
Click to expand...
Click to collapse
The ESN on the sticker needs to match the ESN showing on About Phone. If the ESN on the sticker is bad, it's not going to activate on Sprint.

[Q] Help with imei number

I purchased a phone off CL. I tried to put a SIM card in but it doesn't recognize one. So i realized the IMEI number on the back does not match the IMEI number in android OS. It doesn't say 000000 or one of those fake IMEI 049 numbers. It just has another IMEI number. My question is, is there a way to modify the numbers to match the IMEI number i have on the back of my phone?
I actually didn't know it didn't match until i sent it to samsung to fix. I thought it was just a problem with the SIM tray but they stated that the IMEI numbers don't match. As a result, they just sent my phone back without fixing anything.
Please help me out. It's on stock rom and not rooted
Again.. the phone is not blacklisted.. I want to change the IMEI number (software) shown in android OS to match the IMEI number (hardware) that i have shown on the back of my phone. I don't know why it's not the same.
Thanks for your help
when phones are refurbished, they change the imei number so its probably just a refurbished phone. Leave the imei alone. Im pretty sure the imei doesnt affect the phone recognizing the sim card anyway, but i could be wrong on that
TheAtheistOtaku said:
when phones are refurbished, they change the imei number so its probably just a refurbished phone. Leave the imei alone. Im pretty sure the imei doesnt affect the phone recognizing the sim card anyway, but i could be wrong on that
Click to expand...
Click to collapse
They do change the IMEI when they refurbish, but they also put a brand new sticker on it that shows the new IMEI. Also it's a different sticker than the one that comes on a new phone. It's a different size and it positioned differently. Makes it VERY clear if your phone is new or refurbished.
Aznn0, though you may not realize it what you bought is a stolen/blacklisted/insurance exchange/etc S4. It had a bad IMEI and the seller changed it (illegally) and then sold it to you without bothering to mention the device's history.
If you changed it to the IMEI listed on the back of the phone (And I am telling you in no undercertain terms that you should not!) I'd bet latge sums of money that the phone would go dead because the IMEI listed on the back is a blacklisted number.
So Samsung won't touch it ever again. They will never do a repair for you. If it breaks, you're on your own to fix it.
None of this is probably your fauly and I believe you didn't know what you bought. But it is what it is.
Regardless, asking questions about how to change an IMEI are expressly not permitted on XDA. I know you didn't know, so no hard feelings. But don't ask about how to change an IMEI here again.
Skipjacks said:
They do change the IMEI when they refurbish, but they also put a brand new sticker on it that shows the new IMEI. Also it's a different sticker than the one that comes on a new phone. It's a different size and it positioned differently. Makes it VERY clear if your phone is new or refurbished.
Aznn0, though you may not realize it what you bought is a stolen/blacklisted/insurance exchange/etc S4. It had a bad IMEI and the seller changed it (illegally) and then sold it to you without bothering to mention the device's history.
If you changed it to the IMEI listed on the back of the phone (And I am telling you in no undercertain terms that you should not!) I'd bet latge sums of money that the phone would go dead because the IMEI listed on the back is a blacklisted number.
So Samsung won't touch it ever again. They will never do a repair for you. If it breaks, you're on your own to fix it.
None of this is probably your fauly and I believe you didn't know what you bought. But it is what it is.
Regardless, asking questions about how to change an IMEI are expressly not permitted on XDA. I know you didn't know, so no hard feelings. But don't ask about how to change an IMEI here again.
Click to expand...
Click to collapse
yea they do put a new sticker on it, but allot of sellers on ebay/craigslist remove the sticker so that they can sell it as "new" and get a few extra bucks. most sellers assume that buyers wont ever find out which is probably true 90% of the time
Thanks for all your replies.
It's weird because I put in both the IMEI numbers listed from the back of the phone and the one listed in android and they came back clean. I used one of those free esn checker websites. I know they aren't 100% reliable but damn..
I thought matching the IMEI number would do the trick.
It sucks...
I'm having the exact same problem! Mine is an s4 active and when I called my phone service provider they didn't tell me that mine was blacklisted or anything either...
error 119 your mobile phone's imei number not match, plz help me

Used phone IMEI tag torn off

Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
hsyasin said:
Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
Click to expand...
Click to collapse
Looking on my G3, the removed part is the serial number.
Maybe the seller had a refund offer and had to send the S/N ? (usually it's the box one but hum....)
I had 20€ off for a Quick Circle Case, but I sent the label on the box.
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
hsyasin said:
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
Click to expand...
Click to collapse
I know there is that with Apple's products, but I don't know if other manufacturers do that.
I've looked a bit to see if we can find the S/N in some software menu. But I haven't found anything. Nothing in the famous hidden menu.
Did you get the phone from Smartfonestore as a refurb?
Thelargeportion said:
Did you get the phone from Smartfonestore as a refurb?
Click to expand...
Click to collapse
Yes i did, and it was a grade A.
Likewise. And mine has the same sticker taken off. I emailed them but got a crap reply; fingers crossed it doesn't break.
Most likely the motherboard was swapped and a new imei was issued
In Australia serial removal usually means the device has been repaired/serviced/not new. These devices are no longer new/ownedby original owner so serials are removed, so can no longer be sold as new. Serial and IMEI are different things. Typically serial is for manufacturer to identify devices. IMEI are for unique device tracking across world/country. IMEI you can check in ABOUT in settings, missing IMEI sticker i wouldn't worry about, make sure it is NOT registered as stolen tho.

[Q] Did I buy a stolen phone?

I bought a Sprint Note II off of eBay. It was advertised as a clean ESN and I assumed that the owner was simply upgrading since this is an older phone. I received the phone today and can't activate it with Sprint. I'm a newb and looking for ideas as to what has happened. A few notes:
The sticker on the back under the battery doesn't appear to have been tampered with.
The software IMEI matches the hex sticker. The IMEI is clean per swappa.
The software dec and hex meid do not match the sticker. The software meid has no result in swappa.
The network is listed as sprint and the sprint logo appears on start-up.
I am awaiting a response from the seller. I need a phone for work and bought this one after I busted my G2. What do you all see as my options?
I'm a newb. Any help is appreciated.
Thanks.
jagriffinsf said:
I bought a Sprint Note II off of eBay. It was advertised as a clean ESN and I assumed that the owner was simply upgrading since this is an older phone. I received the phone today and can't activate it with Sprint. I'm a newb and looking for ideas as to what has happened. A few notes:
The sticker on the back under the battery doesn't appear to have been tampered with.
The software IMEI matches the hex sticker. The IMEI is clean per swappa.
The software dec and hex meid do not match the sticker. The software meid has no result in swappa.
The network is listed as sprint and the sprint logo appears on start-up.
I am awaiting a response from the seller. I need a phone for work and bought this one after I busted my G2. What do you all see as my options?
I'm a newb. Any help is appreciated.
Thanks.
Click to expand...
Click to collapse
Sounds like the seller changed the meid (esn). If seller does not respond contact ebay and tell them. Ebay will refund if seller does not.
Sent from my SPH-L900 using XDA Premium 4 mobile app

What to Expect when I get LG Warranty Swapped Board for Bootloop?

Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
smileyspeople said:
Hi,
My ATT H810 LG G4 bootlooped long ago and I was told I was out of luck as the original warranty ran. Since the arbitration forced the warranty to be extended to 30 months in the US, I sent it to LG Fort Worth and they are sending it back with a "Replaced board" for the BS reason "Unit is not charging with cable" (they don't want to document a bootloop problem).
Anyway, I have a few questions while I wait to get it back:
Are they just putting in boards which will eventually bootloop or did they ever implement a hardware fix? Which Serial Numbers are "fixed?"
Relatedly, what I sent in was a 506 serial number. I understand that they may simply reflash the board to that old SN and IMEI and the old sticker will be the same. Is there a way to check what the actual new SN is to see if it's from a "good" batch?
They told me that the 30 month warranty for me was up on March 1, so I just slid under the bar. Is there a new warranty on the repair? If not, is there a stress application to try and force it to bootloop again before March 1? Maybe it's pointless if they're just putting boards into it which are bound to fail...
I know that these points have been covered over the years, but I really can't figure out the current information.
Many thanks in advance!
Click to expand...
Click to collapse
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
ThePiGuy said:
In terms of your board, if they replaced the board, it will have a new IMEI and serial number (mine did when the replaced it, ironically to fix screen image retention, so afterwards it had to go back again anyway)
Click to expand...
Click to collapse
If anybody reads this in the future, just a quick note about what they did in the end. They sent it back after "Replaced board" for the BS reason "Unit is not charging with cable". It failed after about 30 minutes of use, would not restart, and would not take a hard reset.
So, I sent it back (the repair has a 90 day warranty). This time, they listed it as "Symptom: Not powering up Repair: Replaced board". So far it's been working fine after this second repair.
Note that the IMEI and S/N (506) stayed the same after both repairs.

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