Fingerprint Scanner Broken? - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

My phone decided to do a bootloop for no good reason so now i'm stuck reinstalling all of my apps because I forgot Titanium. After I restored using a nandroid backup the fingerprint scanner refuses to accept my fingerprint or backup password. Any idea on how to fix this?

Related

Restoring SMS, Bookmarks from a Nandroid Backup

HI i am wondering can you somehow restore certain parts of a nandroid backup, maybe if you could unpack the img or something??
The reason i ask is because i am on Oxygen 2.0.3 and last night i was using shazam and the phone rebooted. It was like a hot restart cuz there was no splash screen.
Then when it restarted the touch screen wouldnt work to unlock, also the sim unlock keypad would not come up.
I Rebooted several time nothing changed, i even tried to reinstall oxygen again without wiping and that didnt change a thing.
I decided to make a nandroid backup incase it can be fixed and then i restored a different nandroid backup from about 3 weeks ago.
That fixed everything but i had some bookmarks that i needed and some phone numbers in sms messages.
I noticed in advanced restore it will let you restore the different partitions like Data, system, sd-ext etc etc. Would one of these options help me?
THanks
Data would help. Really for SMS you need an SMS backup app.
Sent from CM7
Yeah I realise in hindsight that a sms backup would help, but the unlock screen dosnt work for that backup to install anything now.
I might try and restore the data from the nandroid backup and see how it goes
Sent from my HTC Desire using XDA App

Locked out of my Rooted Gnex!

I was trying out a phone tracker app and then my phone went into a reboot and now theres a pin on the screen! What can I do without loosing all my data.
have you done a nandroid backup?
Yea a while ago but not recently!
What tracker app? I know Cerberus has an unlock command you can send from a computer.
pro tracker, I was never able to set up the online account
I've never ran into this problem, but I know with a regular lock screen if you fail so many times (I remember reading somewhere it was like 10-15) you should be able to unlock it with your google account password.
Adb push sd. Then reset in rrcovery
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
Should use SeekDroid.
=)
#SELFPROMOTIONFTW
Yeah, first try is to fail out of the PIN enough times that it asks for your Google password. If that doesn't work...
Take a nandroid backup from CWM recovery and then wipe your phone's data from CWM. Boot back in, sign into your Google accounts and download Titanium Backup. Titanium (possibly only the paid version) can restore apps+data from nandroid backup files.

Nandroid Backup problem with CM11 Unified

Ever since installing the "Unified" CM11 for the S3 I've noticed a strange side effect with nandroid backups.
I can back up and restore just fine, however, no matter what, I don't get a full restore. it seems like the system restores, but a good bit of data does not.
As in, I'm missing most apps and all of my data. Prior to this, a nandroid was a nice snapshot of the phone when the backup occurred, as you'd expect. Now, if I do a full wipe and restore, SMS is gone, Wifi access points are gone, and most of my apps aren't there. And trying to restore them with either Titanium or CWM fails.
I had to reinstall from Play Store and then restore the app data after. Not an ideal situation.
Has anyone else noticed this? Is anyone willing to give it a whirl and confirm the issue?
Thanks
anyone?

[HELP] Fingerprint Scanner and Backup Password no longer recognized.

It seems that about 15 minutes ago my Fingerprint (and my fiance) are no longer recognized. It also would not take my backup password. The only way I could get into my phone was through the Android Device Manager and reset my password.
After resetting my password with ADM, I went to go change my fingerprint in my phone (because obviously it doesn't like the one stored in there now) and it asks me for my password (since my fingerprint no longer works) and this keeps saying it is incorrect.
I don't know what to do now other than factory reset my phone.
Does anyone have any other suggestions?
You're correct. Factory reset; unless...
I thought my original fingerprints were better recognized after flashing another ROM; broke the sensor and default fingerprint password. Not accustomed to internal memory, I wiped everything but external sdcard and tried to restore the nandroid; embarrassing to say, the nandroid was gone.
You might try restoring a nandroid. Don't know if that works but I'd like to know. I had to factory reset. Per Samsung, nothing to do but that. May be locked away in Knox for theft protection.
samep said:
You're correct. Factory reset; unless...
I thought my original fingerprints were better recognized after flashing another ROM; broke the sensor and default fingerprint password. Not accustomed to internal memory, I wiped everything but external sdcard and tried to restore the nandroid; embarrassing to say, the nandroid was gone.
You might try restoring a nandroid. Don't know if that works but I'd like to know. I had to factory reset. Per Samsung, nothing to do but that. May be locked away in Knox for theft protection.
Click to expand...
Click to collapse
Thing is, I haven't even rooted my note 4 yet! I am waiting for a method that wont trip knox.
I don't understand why this could have happened on stock - Makes me worried I got a defective device.
That's a mystery to me. There is also a change fingerprint password in that setup screen. If it rejects that too, factory reset is the only option I know of.
May need to exchange the phone. Keep that in mind if you're inside of 14 days of purchase agreement.
samep said:
That's a mystery to me. There is also a change fingerprint password in that setup screen. If it rejects that too, factory reset is the only option I know of.
May need to exchange the phone. Keep that in mind if you're inside of 14 days of purchase agreement.
Click to expand...
Click to collapse
Yeah that doesn't work either.
I hope I can still exchange my device - It's been almost a month I bought this phone 10/17/2014 - Will they let me exchange the device?
Still under warranty. It's just they may make you wait on the replacement. Depends on where you got it.
best route is to get a replacement, seems the device is corrupted somehow
eNkrypt said:
It seems that about 15 minutes ago my Fingerprint (and my fiance) are no longer recognized. It also would not take my backup password. The only way I could get into my phone was through the Android Device Manager and reset my password.
After resetting my password with ADM, I went to go change my fingerprint in my phone (because obviously it doesn't like the one stored in there now) and it asks me for my password (since my fingerprint no longer works) and this keeps saying it is incorrect.
I don't know what to do now other than factory reset my phone.
Does anyone have any other suggestions?
Click to expand...
Click to collapse
I had the same problem on a fully stock phone, only way to fix is to factory reset the phone.
DEE754 said:
I had the same problem on a fully stock phone, only way to fix is to factory reset the phone.
Click to expand...
Click to collapse
That's some bull crap! They should fix this, it's not fair I have to loose all my texts and stuff.. Only for this to probably happen again in another few weeks.
Has this problem occured for you again?
eNkrypt said:
That's some bull crap! They should fix this, it's not fair I have to loose all my texts and stuff.. Only for this to probably happen again in another few weeks.
Has this problem occured for you again?
Click to expand...
Click to collapse
No, its been about a week since it happen. You can setup up a Samsung account on the phone to backup your texts, phone call logs and bookmarks. Then sync back to your phone after reset.
eNkrypt said:
That's some bull crap! They should fix this, it's not fair I have to loose all my texts and stuff.. Only for this to probably happen again in another few weeks.
Has this problem occured for you again?
Click to expand...
Click to collapse
try odin flashing the firmware, others that were rooted, it fixed the issue, I know ur not rooted, worth a shot...
mine got messed up after rooting, I could not get it to work, even after flashing the firmware, but others have had success... try it, wont hurt any and won't delete ur data.
Yep happened to me as well.
Interesting thing is the password works on the lock screen but not in the settings menu.
Odd.
I had this same problem. The only way I was able to get the finger print scanner working again was by doing a factory reset. I then restored all of my apps and settings with Titanium Backup. All is good now. It sucks setting everything back up, but factory reset works.
Hello everybody,
I have xposed framework installed on my rooted Note 4. I basically uninstalled xposed and my fingerprint scanner recognised me again. I then reinstalled xposed and it was still working.
If you're not rooted this won't work for you but can someone with a rooted phone try installing xposed framework and see if it fixes it for you?
Thanks!:good:
I have the same incidence after restoring a nandroid backup to downgrade from LOLLIPOP to KITKAT, I've tried installing Xposed Framework Without Sucess.
I was able to unlock the screen using the google account and afterwards removing the lock screen by fingerprint.
When I try to change the FingerPrint asks me for the password for securty account and doesn't work (in locked screen worked fine).
So I'm afraid I'll have to do a full restore if there's no any other way to reconfigure the fingerprint scanner
snagix said:
I have the same incidence after restoring a nandroid backup to downgrade from LOLLIPOP to KITKAT, I've tried installing Xposed Framework Without Sucess.
I was able to unlock the screen using the google account and afterwards removing the lock screen by fingerprint.
When I try to change the FingerPrint asks me for the password for securty account and doesn't work (in locked screen worked fine).
So I'm afraid I'll have to do a full restore if there's no any other way to reconfigure the fingerprint scanner
Click to expand...
Click to collapse
If that nandroid backup is NIE, you'll need to wipe and Odin NK2. If it's NK2, try just wiping all user data to fix the finger print scanner. Password is not recognized is the indication that suggests one of the two solutions.
Installing Xposed won't fix that but temporarily uninstalling and clearing various apps' user data has helped. Personally, I've seen that work on health services and s health. If you need Xposed, you'll need the secure storage module. Just search secure or secure storage in the Xposed download search engine.
Locked out or private mode fingerprint and backup password don't work
So I'm locked out of private mode fingerprint and backup password don't work so I was wondering if I were to clear my credentials by encryptin device will it reset my backup password so I can access private mode or is there away i can backup my pravite mode files even tho I can't access them so i can do factory reset if that will fix it so i can use and access private mode with my files also can i find my private mode/ hidden files in my files on my note 4
snagix said:
I have the same incidence after restoring a nandroid backup to downgrade from LOLLIPOP to KITKAT, I've tried installing Xposed Framework Without Sucess.
I was able to unlock the screen using the google account and afterwards removing the lock screen by fingerprint.
When I try to change the FingerPrint asks me for the password for securty account and doesn't work (in locked screen worked fine).
So I'm afraid I'll have to do a full restore if there's no any other way to reconfigure the fingerprint scanner
Click to expand...
Click to collapse
Have similar issue after flashing a Tekxodus URV6.6 .. restoring data from a nandroid backup from Texodus URV6.5 which had all my apps installed.
I guess lesson learned is to make sure to disable the fingerprint security and wipe registered fingerprints before doing a Nandroid backup.
P.S.: for some reason the fingerprint backup password doesn't work
lewis.james.750983 said:
Have similar issue after flashing a Tekxodus URV6.6 .. restoring data from a nandroid backup from Texodus URV6.5 which had all my apps installed.
I guess lesson learned is to make sure to disable the fingerprint security and wipe registered fingerprints before doing a Nandroid backup.
P.S.: for some reason the fingerprint backup password doesn't work
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=63327098&postcount=1
There's no flashable so try deleting the file or files instead.
Sent from my SM-N910P using Tapatalk
samep said:
http://forum.xda-developers.com/showpost.php?p=63327098&postcount=1
There's no flashable so try deleting the file or files instead.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Thank you. I'll try it later .. I already wiped data and restored a Nand backup of the a clean Tekxodus URV6.6, luckily I have a full Titanium backup of everything (including call log, text messages ..etc.)
Btw, this Dual MicroSD reader is the best $10 i spent in my life it comes in handy once you pop a 64GB MicroSD in it, to use in TWRP for Nandroid backup, or to store a backup of Titanium Backups.
http://www.bhphotovideo.com/c/produ...2_amc_mmcbk_twingo_otg_swapable_micro_sd.html

Restore ROM with display security?

Is it necessary to remove all display security (pin, finger print, pattern) before making a full system backup in twrp? I seem to remember reading somewhere that a backup can't be restored if there is a display lock.
You can restore, however, whatever pin/password/fingerprint/face unlock will not be valid any longer. There are ways around this, but the easiest way is to remove them before backup then re-set then up after restore.
Sent from my ONEPLUS A3000 using Tapatalk

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