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I'm in Australia and have Netflix working fine on my Roku 3 using a DNS service. But I'm not sure how to install Netflix on the Fire TV. I can't install from the Fire TV app store, as it says I'm in the wrong region (tried with hola in by browser too, but still the same deal).
I sideloaded the standard Netflix app from the play store, but I can't make selections because it's a touch based app, unless there's a workaround for this I don't know about? Also read though, that the quality is limited in this app.
I thought maybe the GTV Netflix app may work? I can't find an apk to test this though.
Any help would be greatly appreciated, thanks!
Im in Bermuda and when i first tried installing netflix i got the wrong region message as well. After i put in my DNS i was able to get it. Dont know why but it worked. Have you tried getting it from the amazon website? You can choose to "deliver" it to your device. You may get lucky.
Thanks for the reply. I've managed to register US amazon.com account, previously amazon was telling me my account was registered on amazon.com.au - so I will try changing the account details on the FireTV tonight and see how it goes.
No problem getting Netflix app on the device after I have a US Amazon account.
Hi,
I just got my Fire TV set up. Used Smart DNS Proxy as part of wifi set up. Installed Netflix. When I open netflix and login using login credentials, the app crashes. I can't go beyond login screen.
I can stream Prime videos, crackle etc but not Netflix.
1 click settings is correctly set on Amazon account. I have tried deleting data and cache of all the apps installed and restarted the fire tv but couldn't succeed. I even tried resetting the fire tv but it didn't help either.
Any help is appreciated.
Is there anyway I can enable some logging to see why Netflix is crashing?
gopichandpai said:
Is there anyway I can enable some logging to see why Netflix is crashing?
Click to expand...
Click to collapse
adb logcat
I saw your thread on prerooted images: http://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337
I see that you have provided a zip update to fix Netflix. Unfortunately, I am on the 51.1.4.0_user_514006420 version so I can't root my fire TV. Is there anyway I can apply your Netflix fix on this version?
Attaching the logcat output. Any help is appreciated.
Attached now
I was hoping that downgrading the Netflix app might work for me. I uninstalled the latest Netflix app and installed the old app http://www.amazon.com/gp/product/B00FLJ1CFM/?tag=aftvn-20. But, when I open the old app, it asks me to upgrade to the new version.
I am not able to use Netflix at all. I hope some one can come with a solution soon.
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
dbdoshi said:
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
Click to expand...
Click to collapse
No, it is a new box. I have tried resetting the box and installed only Netflix. Even then it didn't work.
Netflix is updated to 1.1.1 build 125. I am facing the same issue on this version of Netflix as well. Raised a ticket with Amazon. It's been a week. Doesn't look like they have been progressing much on my issue.
I hope some one here will be able to help me fix the netflix issue.
Attaching the log from the new version of Netflix.
As expected, Amazon and Netflix said they don't support the issues when Netflix is accessed outside US, UK and Germany. Looks like I just need to wait for new firmware releases on Fire TV and/or new version of Netflix to see if it ever works.
I hope some one from here can help me with the issue that I am seeing. Or some one finds a way to root the latest version of the firmware so that I can install some custom firmware or older version of the firmware to fix the Netflix issue.
This issue was because of HDMI-CEC issue!
I disabled the HDMI-CEC and restarted the Fire TV and Netflix is working like a charm.
Netflix is crashing again after the latest Fire TV update. This is so frustrating.
you're not alone
i'm in US and just receive my amazon fire tv stick
software update being done automatically during setup, so it's up to date
netflix is not pre-installed, so i install from store ver.1.1.1 build 125
the app crashses straight away after login using login credentials
Thanks for your reply. It worked for me couple of times but 99% of the time it didn't work me. Raising a ticket with Amazon didn't help either. They are clueless!
The status as of today is it is not working.
I sideload latest netflix ver.3.8.3 from google playstore and netflix working
However since this netflix version for tablet, then fire remote won't work on this version
I'm going to call netflix and escalate this issue
Are you getting HD on the side loaded app?
gopichandpai said:
Used Smart DNS Proxy as part of wifi set up.
Click to expand...
Click to collapse
Any chance of using an Ethernet cable just for troubleshooting?
wellersl said:
Any chance of using an Ethernet cable just for troubleshooting?
Click to expand...
Click to collapse
Tried with Ethernet cable too. Same result
Hello everyone
I've used more than a year netflix in my aft without any problem but I don't know why from 3 days ago it doesn't work.
I have this messenger:
It's not possible to connect with Netflix.
I am root and I am using us unblock because I am living in Spain
I know that It's not a problem from netflix because in my computer works correctly.
Are there more people with problems with Netflix?
Thank you very much for your help and I am sorry for my English.
I have to improve a lot
Have fun
bobq1979 said:
Hello everyone
I've used more than a year netflix in my aft without any problem but I don't know why from 3 days ago it doesn't work.
I have this messenger:
It's not possible to connect with Netflix.
I am root and I am using us unblock because I am living in Spain
I know that It's not a problem from netflix because in my computer works correctly.
Are there more people with problems with Netflix?
Thank you very much for your help and I am sorry for my English.
I have to improve a lot
Have fun
Click to expand...
Click to collapse
Try clearing cache and data of netflix from settings--->Manage installed application. Try clearing the cache and data from Amazon Prime too and reboot. See if that helps.
Thank you very much for your help.
I'll do it today.
Have fun
Depending on your AFTV software version, your Netflix client might have been obsoleted. I have 1.0 (old...) and got the following email from Amazon...shortly after, the Netflix client stopped connecting and cannot upgrade it without upgrading the device software. I'm procrastinating for now (running last rootable ROM), but eventually will have to cave in.
In your case, depending how much you care about Super-HD and Dolby+, you can sideload the vanilla Android Netflix client (good for 480p/stereo).
Hello,
As part of a software update, the Netflix app has been updated to improve the user experience. The old version of the Netflix app is no longer supported. You will need to update your Amazon Fire TV software and download the new app in order to continue using Netflix on your Amazon Fire TV.
To update your Amazon Fire TV software:
1. From the Home screen, select Settings.
2. Select System, and then select About. You will see the current Software Version.
3. Select Check for System Update to manually check for a software update. If an update is available, it will automatically start downloading.
4. After the download is complete, select Install System Update to install the update, or it will automatically install the next time your device is idle for 30 minutes or is rebooted.
After you update your Amazon Fire TV software, you will be prompted to update the Netflix app when you open it. The new Netflix app (white icon) is available for download in the Amazon Appstore. When you open the old Netflix app (red icon), you will be prompted to go to the Appstore to download the new version.
To update Netflix and delete the old app:
1. Use the remote to select Apps on your Amazon Fire TV, and then select the old Netflix app (red icon). You'll be prompted to download the new app.
2. Select Go to Appstore.
3. Select the Free button to download the new Netflix app. The new app (white icon) will install in the background.
4. Go back to Apps, and then select the old Netflix app again (red icon).
5. You'll be prompted to uninstall the app. Select Uninstall Now.
If the old version of Netflix is in one of your Amazon FreeTime profiles, you will need to remove it from there before you can delete the app. If the app is available on multiple profiles, you will need to remove it from each one.
To remove the old app from the profile:
1. From the Home screen, select Settings.
2. Select Parental Controls & FreeTime Settings, and then Manage Child Profiles.
3. Select Add Titles to Your Child's Library.
4. Navigate to the old Netflix app (red icon) and press the Select button on the remote. This should remove the check mark from the app.
After you install the new version of Netflix, you may need to sign in to the app again with the e-mail address and password associated with your Netflix account. We apologize for any inconvenience this may cause.
Thanks for using Amazon Fire TV.
Thank you very much for your answers.
This time I've had lucky because I've erased my cache and my data and works correctly.
Thanks a lot gopichandpai
Have fun
I'm having issues connecting. Always getting the Ui-108 error.
I'm in australia with the root so I'm wondering if it's worth losing the root to get Netflix working again. I've tried all the stuff below
1. Changed DNS settings to google on router and fire tv
2. Cleared cache, data. , logged out, deleted netflix app etc
3. Loaded the time zone changer so it matches the current australian time
I guess if I upgrade I'll only miss the root for directly connecting my 4gb hdd to the USB. I can always keep Kodi and just load movies from a network share. Just not sure upgrading the fire tv firmware will make netflix work anyway.
Any other suggestions?
videomilk said:
I'm having issues connecting. Always getting the Ui-108 error.
I'm in australia with the root so I'm wondering if it's worth losing the root to get Netflix working again. I've tried all the stuff below
1. Changed DNS settings to google on router and fire tv
2. Cleared cache, data. , logged out, deleted netflix app etc
3. Loaded the time zone changer so it matches the current australian time
I guess if I upgrade I'll only miss the root for directly connecting my 4gb hdd to the USB. I can always keep Kodi and just load movies from a network share. Just not sure upgrading the fire tv firmware will make netflix work anyway.
Any other suggestions?
Click to expand...
Click to collapse
You have 3 options.
Option 1) If you are getting the UI-108 error during playback, you log out of Netflix and login again. I think there is an option to reset Netflix in settings of Netflix. You can try that as well
Option 2) Try clearing cache, data of both Netflix and Prime Video from Manage your applications of Fire TV. Restart your fire tv
Option 3) Clear cache and data of Netflix. Uninstall Netflix. Restart the fire tv. Install the Netflix again
I have a feeling that one of these 3 options should work for you.
---------- Post added at 01:22 PM ---------- Previous post was at 01:19 PM ----------
gopichandpai said:
You have 3 options.
Option 1) If you are getting the UI-108 error during playback, you log out of Netflix and login again. I think there is an option to reset Netflix in settings of Netflix. You can try that as well
Option 2) Try clearing cache, data of both Netflix and Prime Video from Manage your applications of Fire TV. Restart your fire tv
Option 3) Clear cache and data of Netflix. Uninstall Netflix. Restart the fire tv. Install the Netflix again
I have a feeling that one of these 3 options should work for you.
Click to expand...
Click to collapse
One more option is to, login to Netflix from your browser, go to settings and select log out from all the devices.
If none of this works for you, try contacting Netflix. Netflix is supported in Australia and they should be able to help you.
Thanks for the advice gopichandpai but no luck.
Tried clearing the amazon video app cache and data. Already tried the log out of all devoces from the web page
I'll gove netflix australia a call.
I was having the same problem like you and yesterday I've restored my device.
I've lost root in my device but netflix works correctly that for me it's the most important.
Have fun
i found the issue if you have kodi and playing some video and press pause and go to netflix wont work it! YOU HAVE TO STOP THE STREAM on KODI for there work on netflix. WHY? I DONT KNOW! i think is a kodi bug.
I have some issues with Netflix video lagging, like stuttering from time to time, or slowing and then catching up.
Seems like this app is not perfect?
Streaming Amazon content is flawless and works in 1080p, dont think this is a connection issue.
Rebooting seems to fix it for the most part.
I downloaded the new official Fxnow App for the Fire TV, logged in and tried to play something. Everything and I mean everything that I try to play brings up a 'can't play' error. Everything else works fine on the Fire TV ( netflix, Hbogo, etc. ) and the sideloaded FXnow apk app plays everything fine using a usb keyboard, so the only thing I can think of for why the official Fxnow app isn't playing is it's out, but not supported yet. The install app wasn't easy to find. It was buried in the search area, rather than coming up as an app under app categories, and therefore my conclusion is it won't be officially active until the 2nd Gen Fire Tv is released on Oct 5th. Anyone installed the Fxnow app, registered it with their cable / sat company and found out that nothing is playable? Wanted to find out if it was a problem on my end. Can someone please confirm this?
Thanks.
Just wanted to give an update to my problem in case someone had this same issue in the future. Turns out the problem is DNS proxy related. I'm using unotelly running a geo-proxy service allowing me to watch content from the U.S and U.K using sideloaded apk files along with using kodi for U.K content. When I remove the DNS from my Amazon Fire TV configuration, the FXNOW official app works fine. The official Fxnow app is being blocked somewhere in the proxy chain. So, currently I'm inquiring if anything can be done with help from my proxy provider. If not, I'll just go back to sideloading the apk version of the app and watch FXnow that way. So, basically nothing wrong with the app. Problem is due to my setup.
Has Amazon 'broken' the ability to manually configure the Ethernet IP address or DNS server on an Amazon Fire TV 1 with the latest update?
I can input my custom setttings but when I click continue (>”) it quits to the settings menu and doesn’t save.
Any ideas why?
I have tried a factory reset but the problem persists.
Fire OS version: 5.2.6.6 (617513220)
You are not alone - but it doesnt seem to affect everyone...
https://forum.xda-developers.com/fire-tv/help/forget-wired-network-fire-tv-2nd-gen-t3845710
Can confirm that the network problem remains after the latest firmware update (5.2.6.7 build value of 623529620).
Tried looking on the Amazon site to see if I could report the bug - but looks too hard....
It's been a while but I've made a break through regarding this issue. It was my broadband hub blocking the IP address I was trying to assign my Fire TV.
Spent countless hours trying to figure this out and it was something simple.
Ah well, you live and learn...