I have had sleep of death issues infrequently with the Note 3 in the past. I have been having to do a battery pull every month or so. Of late , the issue seems to have become worse. I have had three battery pulls in the last 2 weeks. It has happened both while the phone was charging and also while not charging. I'm thinking long of doing a factory reset.
Any thoughts or ideas before I go do the factory reset?
Edit- I am on the stock rom.
Sent from my SM-P600 using Tapatalk
Hi I think I am facing the Same issue, Can You please elaborate a little bit More on it. I have also started a new thread discussing my issue. Can You please confirm if You have the same problem?
Thanks, Steve.
---------- Post added at 01:41 PM ---------- Previous post was at 01:39 PM ----------
http://forum.xda-developers.com/showthread.php?t=2975017
viskon said:
I have had sleep of death issues infrequently with the Note 3 in the past. I have been having to do a battery pull every month or so. Of late , the issue seems to have become worse. I have had three battery pulls in the last 2 weeks. It has happened both while the phone was charging and also while not charging. I'm thinking long of doing a factory reset.
Any thoughts or ideas before I go do the factory reset?
Edit- I am on the stock rom.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
steve_togo said:
Hi I think I am facing the Same issue, Can You please elaborate a little bit More on it. I have also started a new thread discussing my issue. Can You please confirm if You have the same problem?
Thanks, Steve.
---------- Post added at 01:41 PM ---------- Previous post was at 01:39 PM ----------
http://forum.xda-developers.com/showthread.php?t=2975017
Click to expand...
Click to collapse
A lot of times this will be caused by an app not working correctly. You can test this theory by booting your phone to "Safe Mode" and let it stay in that mode for a while. Before booting to "Safe Mode" check your running apps and make a note of them. If you do this and it resolves the issue, you'll need to track down the app that's causing it. Remove the latest apps that you've installed one by one until you find the culprit.
To boot "Safe Mode" turn off the phone normally. Now hold the power button to boot the phone, and while holding it, continue tapping the left menu key continuously until you get to the Lock screen. You should now be in "Safe Mode"
If you do this and the problem continues, try clearing the cache partition with recovery.
To boot recovery, turn off the phone normally. Now hold volume up, home, and power together until you see the Samsung logo. It will tell you it's booting to recovery in the upper left hand corner.
I hope this helps.
Thanks for the response. I went ahead and did a factory reset. I'll try your method if I run into issues again.
Sent from my SM-P600 using Tapatalk
ludeawakening said:
A lot of times this will be caused by an app not working correctly. You can test this theory by booting your phone to "Safe Mode" and let it stay in that mode for a while. Before booting to "Safe Mode" check your running apps and make a note of them. If you do this and it resolves the issue, you'll need to track down the app that's causing it. Remove the latest apps that you've installed one by one until you find the culprit.
To boot "Safe Mode" turn off the phone normally. Now hold the power button to boot the phone, and while holding it, continue tapping the left menu key continuously until you get to the Lock screen. You should now be in "Safe Mode"
If you do this and the problem continues, try clearing the cache partition with recovery.
To boot recovery, turn off the phone normally. Now hold volume up, home, and power together until you see the Samsung logo. It will tell you it's booting to recovery in the upper left hand corner.
I hope this helps.
Click to expand...
Click to collapse
Thanks for explaining all the steps, it will be helpful when i try it out.
I am still not sure what sleep of death means, I see people complaining that the display doesnt turn on but the soft keys illuminate. In My case nothing works it looks like a phone with dead battery and to make it work I have to pull the battery. Today I had another weird issue. I sent a message using FB and the screen froze I was able to turn of the display using power button but unable to restart it. Again another battery pull to fix it. So can some one please explain what exactly is a sleep of death.
Thanks
viskon said:
Thanks for the response. I went ahead and did a factory reset. I'll try your method if I run into issues again.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
A factory reset is always the quickest way to resolve issues. I just learn how to do this stuff so I can help out when people have problems. And if you're like me at all, completely setting things back up is very annoying, especially when you do as much testing and flashing the number of ROM's that I do.
steve_togo said:
Thanks for explaining all the steps, it will be helpful when i try it out.
I am still not sure what sleep of death means, I see people complaining that the display doesnt turn on but the soft keys illuminate. In My case nothing works it looks like a phone with dead battery and to make it work I have to pull the battery. Today I had another weird issue. I sent a message using FB and the screen froze I was able to turn of the display using power button but unable to restart it. Again another battery pull to fix it. So can some one please explain what exactly is a sleep of death.
Thanks
Click to expand...
Click to collapse
A lot of times the "sleep of death" is caused by what's known as a kernel panic. It's when the kernel isn't functioning right and won't let certain aspects of the Android OS function properly, that being the part that tells the hardware keys what to do, or something that affects things in other parts of the OS. But kernel panics can be caused by a rouge app like I explained, or even a bad OTA update. It's just like a computer will have a brain fart at random times for unexplained reasons.
Thanks for explaining all The info. would a Kernel Panic cause the hardware buttons also not to respond. I have hardware buttons also failing to respond and that leads me to beleive it is a HW issue.
Thanks!
steve_togo said:
Thanks for explaining all The info. would a Kernel Panic cause the hardware buttons also not to respond. I have hardware buttons also failing to respond and that leads me to beleive it is a HW issue.
Thanks!
Click to expand...
Click to collapse
Yes a kernel panic can cause anything not to respond. The OS determines what to do when a hard or soft key is pressed, even the power button. With the kernel ultimately controlling all of that, it could be the problem. It also very well could be an actual hardware issue though. The only way to tell for sure is do a full wipe and factory reset. And if that doesn't work, use Odin to flash a complete stock image. If either of those procedures fixes the problem, then it was a software issue, whether that be an app or the OS itself. I will be back on here in just a little bit if you need any guidance in doing any of that.
Sent from my SM-N900T using XDA Free mobile app
Related
When I plugged out the charger this morning and turned off the wifi my phone suddenly crashed and started to reboot. I put the phone in my pocket and didn't think much about it seeing as this is a very common problem for a lot of people and it usually happens to me once or twice a week.
One hour or so later I pick up the phone to check something on the web and then press the home button to get me back to the home screen. Nothing happens. I press it again. Nothing happens. I have to then press the back button a bunch of times in order to get back to the homescreen...
After testing this a bit more I realize that this behavior doesn't go away, it's permanent, the button just doesn't work any more, which in itself is odd for a software button... Not only that but my lockscreen is gone as well even though it's set to "drag" in the settings and the "minimalistic text" widget on my homescreen sometimes have trouble loading up...
Rebooting the phone does not help.
Does anyone know how to fix this or even know why this has happened?
(ps. the phone is a swedish yakjuxw)
it may be static on your screen pull out your battery an presst the power button repeatedly for about 30 secconds insert ther battery anr seenif it works. Report back to me.
Edit.. also if your in aokp see what happens when you re-arange the soft key to a differant place and see if it works.
sent from me.....obviously
leelaa said:
it may be static on your screen pull out your battery an presst the power button repeatedly for about 30 secconds insert ther battery anr seenif it works. Report back to me.
Click to expand...
Click to collapse
I pulled out the battery and mashed the powerbutton for about a minute, but the problem is still there.
leelaa said:
Edit.. also if your in aokp see what happens when you re-arange the soft key to a differant place and see if it works.
sent from me.....obviously
Click to expand...
Click to collapse
I don't know what aokp is...
Its a rom for rooted users. Are you rooted? And are you on a rom?
sent from me.....obviously
leelaa said:
Its a rom for rooted users. Are you rooted? And are you on a rom?
sent from me.....obviously
Click to expand...
Click to collapse
Nope, the device is stock.
I saw a dutch user on a dutch forum with the same issue. a Factory reset solved this for him... Not sure what caused it and it's a bummer if it happens to you but at least it worked for him.
Try using an app that puts your device in landscape mode and see if it works then ans when you switch back to portrait.
Sent from my Galaxy Nexus using xda premium
Thanks for the replies, but I did a factory reset and it solved the problem.
Had a similar issue when i just got the phone, systemui kept crashing and when i'd reboot none of the soft keys worked - had to wipe and factory reset as well!
Damn. This happened to me too, just spent forever getting stuff on my phone.
Well it looks like I'll be factory resetting...
Hi All,
I would like to describe something which I'm not sure if it is just me or a bug. There have been a few occasions where I have pressed the power button to put the phone to sleep and after a second, the screen turns back on again. I've tried to replicate it by maybe the way I have pressed it and it could have a residual effect on the button, thinking I want to turn it on again but I've not been successful. It just happens on and off.
Other than that, I love my HTC One X. Just like to find out if others do encounter this. Thanks! =)
erniechua said:
Hi All,
I would like to describe something which I'm not sure if it is just me or a bug. There have been a few occasions where I have pressed the power button to put the phone to sleep and after a second, the screen turns back on again. I've tried to replicate it by maybe the way I have pressed it and it could have a residual effect on the button, thinking I want to turn it on again but I've not been successful. It just happens on and off.
Other than that, I love my HTC One X. Just like to find out if others do encounter this. Thanks! =)
Click to expand...
Click to collapse
Thought it was just me, looks like it's a bug.
Same here, doesn't always happen
Same here, but happened only 3 or 4. Also i was unable to reproduce it on purpose.
Great, at least I'm not alone and it is not due to my way of pressing the power button. Hope HTC fixes this bug in the next update. Thanks all! =)
Me too!!!
same here
Mine does this too, also mines rooted with custom rom. I can replicate it if a press the screen lock button a few times it just shuts off, no shut down or any warning about what's its done. Do we know if this is a hardware or software fault as I guess my warranty is void after rooting.
Same here. I hope somebody can provide a solution.
I've had this before on my sensation but not on my HOX.. running cm10
Sent from Mars
Hmmm
Yup same ting happen to me I really thought it was me alone dat had dat problem and again I have a custom rom install, was even thinking or going back to original art ruu hoping it would solve the problem , the thing is its my back up fone incase of emergency I'm using my galaxy note 3 and now and them I keep hear a beep when I look the fone is on lol I just feel the one x has too many bugs
yeah.. same thing happened to me after i change my recovery to philz and rom to aosb.
Whenever i turn off my phone and charging, it will boot into recovery. after a while it will boot up itself as usual.
Never happened to me in stock recovery/rom... Not sure what is the cause
exquisite000 said:
yeah.. same thing happened to me after i change my recovery to philz and rom to aosb.
Whenever i turn off my phone and charging, it will boot into recovery. after a while it will boot up itself as usual.
Never happened to me in stock recovery/rom... Not sure what is the cause
Click to expand...
Click to collapse
man this is recovery future and it is kernel releated you can't turn off your phone when battery go to full will powered automatic and boot the rom.
Thant said:
man this is recovery future and it is kernel releated you can't turn off your phone when battery go to full will powered automatic and boot the rom.
Click to expand...
Click to collapse
Hi Thant,
Thanks for the info. But my battery doesn't even full or almost full. Even when my battery is only 8% left it will boot up automatically.
i wish they have option to turn the feature off..
This is a new phone and it's happened 1/2 a dozen times or more. With good battery life remaining, I'll check the phone to find it powered off (black screen). The power button will not turn it on. I need to remove the battery for a few seconds, reinstall the battery, then it boots fine. Been on ICS FI27 since I got the phone. I'm now rooted with the stock ROM, but this issue was happening prior to the root too. Any suggestions? I'm considering calling Samsung, perhaps I got a buggy phone? Thanks.
Re: Random power off - requires soft reset
Check the battery, take the battery out and spin it, if it spins you may need a new battery.
Also the power button is known to be non functional sometimes due to a number of reasons including software and hardware.
If you just got it try and exchange it. Good lock
Sent from my SPH-D710 using xda app-developers app
Thanks for the tips. I really don't think it's the battery. I have another EP4GT that I use for work and I've swapped batteries. Had the same problem with either battery and never had the problem on the work phone at all. It happened again today. Really frustrating since it could happen in a emergency. I'll prolly holler at Samsung later this week if I get the time.
Found a thread on the Sprint Community Forums that discusses several variations of the reset issue quite extensively. I have a feeling it could be caused by my MicroSD card. I've formatted my MicroSD and will report back with my findings. Sorry I can't post links yet, but you can Google "samsung epic 4g randomly powers off"
createatodo said:
The power button will not turn it on. I need to remove the battery for a few seconds, reinstall the battery, then it boots fine.
Click to expand...
Click to collapse
Just a semantic clarification here. You are describing a hard-reset, not a soft-reset. A soft reset uses the power button (which uses the OS, i.e. "software") to reset, whereas a hard reset means forcing the phone to power off (by hardware manipulation - i.e. pulling the battery).
Hi Matt, thanks for the clarification. If I could go back and edit my title I would.
Since I've formatted the MicroSD I haven't had any more power off issues. I'll report back if I do. Thanks.
createatodo said:
Hi Matt, thanks for the clarification. If I could go back and edit my title I would.
Since I've formatted the MicroSD I haven't had any more power off issues. I'll report back if I do. Thanks.
Click to expand...
Click to collapse
You can edit the title by editing the post and clicking "Go Advanced" to reach the full page editor.
garwynn said:
You can edit the title by editing the post and clicking "Go Advanced" to reach the full page editor.
Click to expand...
Click to collapse
Thanks garwynn for the instructions - I did just that!
On another note, I had another lock up today, but this time different or at least something I have not noticed before. I got a message notification tone from the eBay app. I went to check it and the screen would not come on when pressing the power button, however the red LED was still blinking. I've never had the red LED in the past, just a black screen with no response. I had to remove the battery and reboot. Maybe just a fluke with the app this time? I read through some reviews of the eBay app and didn't really find anyone mention issues with the notifications. Oh well, I'll keep an eye on it and report anything else. Thanks.
createatodo said:
Thanks garwynn for the instructions - I did just that!
On another note, I had another lock up today, but this time different or at least something I have not noticed before. I got a message notification tone from the eBay app. I went to check it and the screen would not come on when pressing the power button, however the red LED was still blinking. I've never had the red LED in the past, just a black screen with no response. I had to remove the battery and reboot. Maybe just a fluke with the app this time? I read through some reviews of the eBay app and didn't really find anyone mention issues with the notifications. Oh well, I'll keep an eye on it and report anything else. Thanks.
Click to expand...
Click to collapse
If you're rooted can you pull a logcat? Maybe that will have some clues as well...
garwynn said:
If you're rooted can you pull a logcat? Maybe that will have some clues as well...
Click to expand...
Click to collapse
I am stock rooted using Odin one-click. I checked using the Superuser app, but didn't see any useful logs there. Would I need to purchase Superuser Elite to pull the logs your are referring to? Thanks.
createatodo said:
I am stock rooted using Odin one-click. I checked using the Superuser app, but didn't see any useful logs there. Would I need to purchase Superuser Elite to pull the logs your are referring to? Thanks.
Click to expand...
Click to collapse
I was able to pull logs using the terminal app on my AOSP build. The steps are just:
Code:
su
logcat
su for root permissions, and logcat to get the log.
You might have to find a terminal emulator to be able to do that though. I don't recall the TW ROMs having one installed by default.
Stock rom, Rooted/CWM.
The phone boot loops, cannot boot into ROM anymore.
I'm not sure what caused this problem as it just randomly happened from charging and doing nothing...
It's extremely difficult to get into recovery mode, but when I do, I can't do anything as the phone will automatically shut itself down with seconds to spare.
Download mode is the same, I have anywhere from 5-10 seconds to do anything before it shuts itself down...I have tried to quickly ODIN v5 recovery with success, but this did not fix the problem.
I have tried different batteries and plugs with no luck, same problem.
I took the phone to Sprint, and they said they won't fix it because the phone is Rooted...I'm not sure what they did exactly, but the phone DID boot into the ROM before once again, the phone shut itself down and I was unable to boot into the rom again...it appears that Sprint may be able to fix it, but they won't because it's rooted, and I don't have enough time to spare to unroot the phone via ODIN before the phone shuts itself down.
My next step is to buy and try a USB Jig, does anyone have any idea what may be the issue or how to fix this issue? Is this a hard brick? I've been working with android since G1 through various phones over the years and have never seen a problem like this before, some strange one's, sure, but never anything that I couldn't figure out and fix.
Systom said:
Stock rom, Rooted/CWM.
The phone boot loops, cannot boot into ROM anymore.
I'm not sure what caused this problem as it just randomly happened from charging and doing nothing...
It's extremely difficult to get into recovery mode, but when I do, I can't do anything as the phone will automatically shut itself down with seconds to spare.
Download mode is the same, I have anywhere from 5-10 seconds to do anything before it shuts itself down...I have tried to quickly ODIN v5 recovery with success, but this did not fix the problem.
I have tried different batteries and plugs with no luck, same problem.
I took the phone to Sprint, and they said they won't fix it because the phone is Rooted...I'm not sure what they did exactly, but the phone DID boot into the ROM before once again, the phone shut itself down and I was unable to boot into the rom again...it appears that Sprint may be able to fix it, but they won't because it's rooted, and I don't have enough time to spare to unroot the phone via ODIN before the phone shuts itself down.
My next step is to buy and try a USB Jig, does anyone have any idea what may be the issue or how to fix this issue? Is this a hard brick? I've been working with android since G1 through various phones over the years and have never seen a problem like this before, some strange one's, sure, but never anything that I couldn't figure out and fix.
Click to expand...
Click to collapse
I had this happen to me a few weeks ago. I returned to stock by running Odin . the way I got it to stay on was to repeatedly press the power button. About 3 times per second. And it stayed on. I figured that the button was stuck and would reboot after 10 seconds. Try pressing it really fast and see if it boots up
Sent from my SPH-L710 using xda app-developers app
monstaX said:
I had this happen to me a few weeks ago. I returned to stock by running Odin . the way I got it to stay on was to repeatedly press the power button. About 3 times per second. And it stayed on. I figured that the button was stuck and would reboot after 10 seconds. Try pressing it really fast and see if it boots up
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Wow, what the hell? By doing what you said, the phone was actually able to boot...but if I don't constantly keep pushing the power button, it will still shut itself down, so what would be the next step? How can I fix this issue?
Do I constantly push the power button while I try to navigate triangleaway to reset counter/ODIN unroot? Is there no way to fix this on the software end or does it need to be repaired physically or?
Systom said:
Wow, what the hell? By doing what you said, the phone was actually able to boot...but if I don't constantly keep pushing the power button, it will still shut itself down, so what would be the next step? How can I fix this issue?
Do I constantly push the power button while I try to navigate triangleaway to reset counter/ODIN unroot? Is there no way to fix this on the software end or does it need to be repaired physically or?
Click to expand...
Click to collapse
So first. Power down pull battery. Next boot into download mode. (Make sure to keep pressing power button repeatedly) then connect to PC and Odin back to stock . ( keep in mind that during the restore process make sure you keep pressing the power button hard. again and again. Lol) it won't shut off and wait until the whole process finishes, then take it back to sprint or call *2 from another sprint phone. I did exactly this and got a free replacement. The power button is jammed
Sent from my SPH-L710 using xda app-developers app
---------- Post added at 08:31 PM ---------- Previous post was at 08:28 PM ----------
Systom said:
Wow, what the hell? By doing what you said, the phone was actually able to boot...but if I don't constantly keep pushing the power button, it will still shut itself down, so what would be the next step? How can I fix this issue?
Do I constantly push the power button while I try to navigate triangleaway to reset counter/ODIN unroot? Is there no way to fix this on the software end or does it need to be repaired physically or?
Click to expand...
Click to collapse
Repaired physically its best to call andget a free replacement
Sent from my SPH-L710 using xda app-developers app
monstaX said:
So first. Power down pull battery. Next boot into download mode. (Make sure to keep pressing power button repeatedly) then connect to PC and Odin back to stock . ( keep in mind that during the restore process make sure you keep pressing the power button hard. again and again. Lol) it won't shut off and wait until the whole process finishes, then take it back to sprint or call *2 from another sprint phone. I did exactly this and got a free replacement. The power button is jammed
Sent from my SPH-L710 using xda app-developers app
---------- Post added at 08:31 PM ---------- Previous post was at 08:28 PM ----------
Repaired physically its best to call andget a free replacement
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the response, at least I know what it is. After going out most of the day, suddenly it's not working at all now even with that method...hmm, I'm over it, S4 it is.
Hey Guys,
I have a S3 AT&T and it just keeps turning on and off by its self about every 20 seconds. I have looked around and many people have this issue and there are a few solution out there but all of those solutions need my phone to stay on for a while. I can't do a hard reset and I can't do any kind of flash because it stays on for such a short time. Also the phone does not have water damage.
Below are the steps I have tried so far.
-Tried a new battery but same issue
-Thought maybe the power button was stuck but it looks fine.
-Tried to do hard reset and flash but does not stay on long enough
Not sure what else to do. Its killing me that I cant figure out how to fix it!! THERE MUST BE A WAY!
Thanks everyone!
PhoneHutSJ said:
Hey Guys,
I have a S3 AT&T and it just keeps turning on and off by its self about every 20 seconds. I have looked around and many people have this issue and there are a few solution out there but all of those solutions need my phone to stay on for a while. I can't do a hard reset and I can't do any kind of flash because it stays on for such a short time. Also the phone does not have water damage.
Below are the steps I have tried so far.
-Tried a new battery but same issue
-Thought maybe the power button was stuck but it looks fine.
-Tried to do hard reset and flash but does not stay on long enough
Not sure what else to do. Its killing me that I cant figure out how to fix it!! THERE MUST BE A WAY!
Thanks everyone!
Click to expand...
Click to collapse
Does it also happen in download mode and/or recovery?
x0ne215 said:
Does it also happen in download mode and/or recovery?
Click to expand...
Click to collapse
Yes it even in the download and recovery menu it does this.
I'm having this exact same problem. Even in download mode it'll reboot. In fact, even while rebooting it reboots. I was lucky in that it stayed in download mode long enough for me to ODIN back to stock, but it's still rebooting. Completely unusable because it never stays on long enough. Can anyone help?
Did it ever take a dive off the table or your hands?
It wouldn't surprise me if something internally was loose....
x0ne215 said:
Did it ever take a dive off the table or your hands?
It wouldn't surprise me if something internally was loose....
Click to expand...
Click to collapse
For myself, not recently. The phone was in perfect working condition, until I updated my ROM. Then when I woke up this morning, this problem occurred.
---------- Post added at 10:26 PM ---------- Previous post was at 10:22 PM ----------
hbk19 said:
For myself, not recently. The phone was in perfect working condition, until I updated my ROM. Then when I woke up this morning, this problem occurred.
Click to expand...
Click to collapse
Honestly, it seems to me as if the power button is stuck somehow. It doesn't look stuck to me, but the behaviour of the phone is like that. The constant rebooting, the way the screen turns on, and even how the power off menu randomly comes up by itself.
x0ne215 said:
Did it ever take a dive off the table or your hands?
It wouldn't surprise me if something internally was loose....
Click to expand...
Click to collapse
Mine has fallen before but nothing serious I'v dropped phones way worse then this. But I do think something is definitely loose. If I just leave the phone alone it doesn't power on or off. But as soon as I pick it up and move it, it powers on then in 20 seconds just goes off again.
Anyone have any idea what could be loose maybe?
Thanks
PhoneHutSJ said:
Mine has fallen before but nothing serious I'v dropped phones way worse then this. But I do think something is definitely loose. If I just leave the phone alone it doesn't power on or off. But as soon as I pick it up and move it, it powers on then in 20 seconds just goes off again.
Anyone have any idea what could be loose maybe?
Thanks
Click to expand...
Click to collapse
your best bet is too open up the phone and look at the connectors from the batter to the phone and make sure that those have a solid connection.
99% it is a power button failure. I as well as many others are suffering from this.
Try to avoid using the power button as much as possible. Use the home button to power on and find a softkey to turn your screen off. Easiest way is use quick toggles to turn off screen.
Sent from my Galaxy S3 on CM10.1 using XDA App