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I've had this problem sometime over a month now, can't remember if I did anything to make it like this. I made a post somewhere about it happening the 17th of May, so it started somewhere before that.
My phone will freeze for 2 seconds and then reboot itself.
It started while I was on stock 4.0.2 and now I'm on stock 4.0.4 IMM761. I have a GSM Galaxy Nexus.
It only happens just after the phone has been woken up and something is started. The most common (as it's my go-to-way of forcing it, to see if it's still there) is after waking up the phone, sliding down the notification bar and pressing "settings", which doesn't open but the phone freezes and reboots itself. I first discovered this when I wanted to go in there to change screen brightness. It's also happened when I went into the notification bar and pressed a battery app there. It doesn't matter if I'm doing it in the lock screen or after the lock screen.
It's also happened when I wake up the phone and enter the camera through the lock screen.
It also regularly happen if I set an alarm in the morning. When my alarm is suppose to play it freezes and reboots, and when it's rebooted, the alarm has been cancelled without ever playing.
It doesn't need to wake from deep sleep to do this, I've had it happen mere minutes after trying to see if it's there.
I don't know if it has something to do with this, but the 21st of April I tried to do the "clear google services framework" trick to force 4.0.4 ( I was on yakjuxw), but it did not work and I remember my phone acting janky and I was scared it messed something up, but I seem to remember it getting better. I can't remember what exactly it did though.
I've read that 4.0.4 would fix the reboots that a lot of people were having (don't know if it was the exact same kind of reboots as mine) so I did this to make my phone a yakju (translated from Danish):
http://translate.google.dk/translat...at-modtage-opdateringer-til-din-galaxy-nexus/
I did that the 8th of June, and it worked flawlessly and I was on 4.0.4 IMM761 in no time. Unfortunately it did nothing to stop these reboots.
As part of the process of making my phone a yakju I, of course, did a complete factory reset, although I did make a copy of my entire SD and transferred everything over again after the process.
These past two weeks I've tried the following to fix it:
Clear cache partition in recovery.
Clear google services framework.
Clear media storage.
Tried to uninstall many apps, 2-3 a day, to see if they were causing it, re-installing them when I still had the same problem. If it's an app causing this I've yet to find it, but I find it weird that an app could be causing this.
It happens once a day, but never close to each other. It seems that some time has to pass before it can happen, and it only ever happens just after the phone is woken up, either by my alarm or by me opening the notification bar and pressing something there.
Please help me, this is unbearable.
Another thing, yesterday I tried to let it run without me pulling down the notification bar and pressing "settings", which would set off the freeze-reboot. I found that my phone would not freeze-reboot but very often it would "reload" app icons and widgets when I went around my homescreens. Where I can only see my wallpaper for half a second and then the icons/widgets appear. It would do this very often throughout my 1day 5hour uptime, and a couple of times I would try to force the reboot (by pressing "settings" in the notification bar), after the icons/widgets did the invisible/load thing and it didn't reboot. This must have something to do with it?
hi,
experienced this on my nexus s back then what i did is from recovery>mount and storages>formatted system, boot, and everything else except sd card.then it was all gone.btw you will have to flash your rom and kernel again as this is a full wipe.hope i helped and do this on your own risk
daff
bump
did it cure your reboots?
daff
dark06 said:
did it cure your reboots?
daff
Click to expand...
Click to collapse
I haven't tried that yet. I'm trying a "RAM booster" app to see if that helps, but that doesn't sound too stable even if it does.
I'm going to do a full factory reset and installing nothing, or moving anything to the SD, and just let it run like that to see if it works.
Just writing an update for anyone googling themselves here with the same problem, I had it resolved.
I found out that if I didn't force the reboot (by turning on the phone and quickly pulling down the tray and pressing something there) it could last a long time with just the launcher resetting, but it would lead to complete freezes (anywhere I was on the phone) and would require a battery-pull.
My plan was to wait for jelly-bean before doing another factory reset, I got the JB update and it completely removed the problem. I still don't know why the problem suddenly started or what caused it, all I know is that the JB update fixed it, and the update is fantastic, my phone's never been better.
So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Yes I'm getting many crashes at this point and it's very aggravating. First it was Contacts, then other apps including Pandora, a music app, Gallery, and one other I can't remember at the moment. It happens many times per day now (probably about once per hour), though isn't fully predictable yet. Audio has also begun cutting out periodically when streaming music over Bluetooth. I've wiped cache and done a factory reset, but neither has produced a change.
Sent from my SM-N910V using XDA Premium HD app
Hmmm, anyone else having issues with this? Wondering if a few bad phones went through the line. I've had quite the busy weekend dealing with being in a accident and such so i haven't wiped my phone to see if that affects anything.
I've been getting the occasional Contacts crash, for reasons still unknown to me. I haven't had anything else really going on though. I've had my phone since December.
Though slightly related, I did have a strange behavior last night where the phone screen would not timeout and turn off on its own, even while on the lock screen. A reboot fixed that. I've never had that happen before.
veteranmina said:
So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Click to expand...
Click to collapse
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
leroybrute said:
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
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Click to collapse
It's quite interesting how Google+ has been causing issues. I came from the Lg G3. Google+ and Verizon's app did not like each other and would crash constantly until google+ was disabled.
I had my Pixel 2 XL since first release, running stock releases updated each month, stock kernel, and using Magisk. I also have a Pixel 2, configured exactly the same way as the 2 XL and the exact same apps. Apps are updated at the same time, same for patch releases. I carry both and use them interchangeably each day. They provide carrier/coverage diversity and allow for a longer day without charge.
A few days ago, with no known reason, my 2 XL started exhibiting a very strange lag behavior. In trying to resolve the issue, I have tried clearing Dalvik, flashing back to February, re-flashing March, and today flashing to April. I have also cleared certain app data and tried a custom kernel Nothing has helped. The problem does not exist on P2.
The lag I have observed so far:
1) I use the Google Calendar "agenda" widget. On boot, the widget is blank and shows "loading" and can take 10 or 15 minutes for the agenda items to populate (as opposed to immediately upon start up).
2) Playstore app updates: It downloads the app, but seemingly hangs and the update is VERY VERY slow.
3) On flashing the April patch, on first boot, the "Completing Android update" notification progress bar took about 45 minutes to complete (as opposed to a few seconds like it should).
4) I use Lightflow. On launching the app, I keep getting "app not responding" message. If I keep tapping "wait", it will eventually load. It is just loading VERY slowly.
I firmly believe that all of these issues are related to a single problem, like a system resource that causing these lags. At this time, I cannot update apps because it would take hours just to update one app.
I really don't want to do a factory reset if I can help it. Too many things to reconfigure, even with TiBu. Does anyone have any idea as to what might be the cause? I would really appreciate any input.
Thanks.
snovvman said:
I had my Pixel 2 XL since first release, running stock releases updated each month, stock kernel, and using Magisk. I also have a Pixel 2, configured exactly the same way as the 2 XL and the exact same apps. Apps are updated at the same time, same for patch releases. I carry both and use them interchangeably each day. They provide carrier/coverage diversity and allow for a longer day without charge.
A few days ago, with no known reason, my 2 XL started exhibiting a very strange lag behavior. In trying to resolve the issue, I have tried clearing Dalvik, flashing back to February, re-flashing March, and today flashing to April. I have also cleared certain app data and tried a custom kernel Nothing has helped. The problem does not exist on P2.
The lag I have observed so far:
1) I use the Google Calendar "agenda" widget. On boot, the widget is blank and shows "loading" and can take 10 or 15 minutes for the agenda items to populate (as opposed to immediately upon start up).
2) Playstore app updates: It downloads the app, but seemingly hangs and the update is VERY VERY slow.
3) On flashing the April patch, on first boot, the "Completing Android update" notification progress bar took about 45 minutes to complete (as opposed to a few seconds like it should).
4) I use Lightflow. On launching the app, I keep getting "app not responding" message. If I keep tapping "wait", it will eventually load. It is just loading VERY slowly.
I firmly believe that all of these issues are related to a single problem, like a system resource that causing these lags. At this time, I cannot update apps because it would take hours just to update one app.
I really don't want to do a factory reset if I can help it. Too many things to reconfigure, even with TiBu. Does anyone have any idea as to what might be the cause? I would really appreciate any input.
Thanks.
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Click to collapse
I don't have a good answer for you my friend other than trying to run it in Safe mode for a while to see if it helps. Other than that, only other thing you probably can do is a factory reset, which, I know, bites the big one!
Badger50 said:
run it in Safe mode for a while to see if it helps.
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Click to collapse
Thanks for that suggestion! The only condition I was able to test was to update apps. It went fine in Safe Mode. I rebooted back into regular mode and app update would hang. Based on what I read, the culprit would be a 3rd-party app?
I looked through all the apps that were updated in the past few days and do not see an app that would have the sort of large impact. There is no abnormal CPU utilization. Keep in mind that my Pixel 2 has the exact same apps and are updated at the same time. It has no such issues. I'm still lost.
The only update that could have an impact is Google Play Services. I'm on beta 12.5.21. Again, no issues w/ Pixel 2. I assume others don't have issues, we would otherwise heard about it by now.
Edit: Does safe mode run the ROM version of the Google Play Services?
snovvman said:
The only update that could have an impact is Google Play Services. I'm on beta 12.5.21. Again, no issues w/ Pixel 2. I assume others don't have issues, we would otherwise heard about it by now.
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Click to collapse
Yeah the only slowdown I've ever had was I think right before the February update. I never restart my phone or let it die so I had been 25+ something days of uptime. Restart was all I needed and it was the only 25+ days uptime that had any slowdown. I'm stock and only beta app I'm running is LastPass.
Sent from my Pixel 2 XL using Tapatalk
My phone lags BADLY when I use Snapchat and facebook.
Considering the affected apps (Google Calendar agenda widget, Lightflow, Playstore "install" process, etc.). What do all these have in common?
snovvman said:
Considering the affected apps (Google Calendar agenda widget, Lightflow, Playstore "install" process, etc.). What do all these have in common?
Click to expand...
Click to collapse
Did you ever figure this out?
I'm still on March and have started having this issue. It's related to charging the device. Whenever I charge (and even after pulling off the charger) Lightflow becomes extremely laggy. Also, installing apps from the Play store exhibits the behavior you described in OP. Interacting with notifications is very laggy as well (i.e. - tap a notification to open the corresponding app, and the notification disappears and nothing happens...then 2 minutes later the app opens). This goes on until a reboot. After that, everything is fine until I charge again. Which, fortunately for me, is only once every 3 days.
Was not having this issue until recently and have been on March for a few weeks.
Str0ntium said:
Did you ever figure this out?
I'm still on March and have started having this issue. It's related to charging the device. Whenever I charge (and even after pulling off the charger) Lightflow becomes extremely laggy. Also, installing apps from the Play store exhibits the behavior you described in OP. Interacting with notifications is very laggy as well (i.e. - tap a notification to open the corresponding app, and the notification disappears and nothing happens...then 2 minutes later the app opens). This goes on until a reboot. After that, everything is fine until I charge again. Which, fortunately for me, is only once every 3 days.
Was not having this issue until recently and have been on March for a few weeks.
Click to expand...
Click to collapse
I have not, unfortunately. The Playstore app install has, for the most part, resolved itself, but the hang does return from time to time. Lightflow is still a problem. I wrote the dev but there is no response. The other issue is the Google Calendar agenda widget. It takes 10-20 minutes to load on reboot. Mind you, the month widget works just fine.
Take a look at these threads:
https://forums.androidcentral.com/moto-z-force/803793-calendar-widget-doesnt-load-data.html
https://forums.androidcentral.com/google-pixel-pixel-xl/855985-screen-widget-loading-8-1-boot.html
They describe similar issues. I've also found other, similar observations but with no resolve.
I am on April and have tried a custom kernel. No joy.
Edit: Since I cannot test the calendar widget nor Lightflow in Safe Mode, I don't know if it actually is a system-related issue.
Edit 2: I do see a strange connection with charging, especially with Playstore installations and lags.
snovvman said:
I have not, unfortunately. The Playstore app install has, for the most part, resolved itself, but the hang does return from time to time. Lightflow is still a problem. I wrote the dev but there is no response. The other issue is the Google Calendar agenda widget. It takes 10-20 minutes to load on reboot. Mind you, the month widget works just fine.
Take a look at these threads:
https://forums.androidcentral.com/moto-z-force/803793-calendar-widget-doesnt-load-data.html
https://forums.androidcentral.com/google-pixel-pixel-xl/855985-screen-widget-loading-8-1-boot.html
They describe similar issues. I've also found other, similar observations but with no resolve.
I am on April and have tried a custom kernel. No joy.
Edit: Since I cannot test the calendar widget nor Lightflow in Safe Mode, I don't know if it actually is a system-related issue.
Edit 2: I do see a strange connection with charging, especially with Playstore installations and lags.
Click to expand...
Click to collapse
The only widget I use is the Fit step counter. That has always taken a minute or so to even show up on the home screen after a boot (8.0/8.1) for me. I don't feel it's related to my issue as that has persisted through all software versions I've used so far.
I'm beginning to think the lightflow issue is just that....a lightflow issue and it is affecting notifications, globally. And, it is somehow tied to charging state. I've seen lightflow do some weird crap over the years. I remember a simple gmail update caused lightflow to send my then device (htc tbolt) into constant reboots.
Str0ntium said:
I'm beginning to think the lightflow issue is just that....a lightflow issue and it is affecting notifications, globally. And, it is somehow tied to charging state. I've seen lightflow do some weird crap over the years. I remember a simple gmail update caused lightflow to send my then device (htc tbolt) into constant reboots.
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Click to collapse
Well sir, you are EXACTLY correct. Based on your ideas, I disabled Lightflow and rebooted my phone. All was back to normal. Once I re-enabled LF, the problems came back. Thank you very much for pointing out your observations. I would have not considered LF to be the source of the problem, but it is now so clear. Again, I can't thank you enough (I'll "thank" both of your posts)!
I will try clearing the LF data to see if that solves the problem. I will report back.
snovvman said:
Well sir, you are EXACTLY correct. Based on your ideas, I disabled Lightflow and rebooted my phone. All was back to normal. Once I re-enabled LF, the problems came back. Thank you very much for pointing out your observations. I would have not considered LF to be the source of the problem, but it is now so clear. Again, I can't thank you enough (I'll "thank" both of your posts)!
I will try clearing the LF data to see if that solves the problem. I will report back.
Click to expand...
Click to collapse
Light Manager might be a viable alternative for you if LF doesn't play nice for you. Works great without any lag issues :good:
snovvman said:
Well sir, you are EXACTLY correct. Based on your ideas, I disabled Lightflow and rebooted my phone. All was back to normal. Once I re-enabled LF, the problems came back. Thank you very much for pointing out your observations. I would have not considered LF to be the source of the problem, but it is now so clear. Again, I can't thank you enough (I'll "thank" both of your posts)!
I will try clearing the LF data to see if that solves the problem. I will report back.
Click to expand...
Click to collapse
Well, that's not exactly the news I wanted to hear lol.. I've tried light manager before and didn't like it at all. Light flow is kind of a crucial app for me. I guess I will just charge the device in the off state. Everything works fine until it gets charged overnight.
Now that you've sort-of confirmed light flow as the cause, I wonder if it might have to do with the charge state hooking. Do you have charging/charged profiles set up in light flow? If it's as simple as removing those, I could deal. I'm at work so can't really afford to test it right now.
Str0ntium said:
Well, that's not exactly the news I wanted to hear lol.. I've tried light manager before and didn't like it at all. Light flow is kind of a crucial app for me. I guess I will just charge the device in the off state. Everything works fine until it gets charged overnight.
Now that you've sort-of confirmed light flow as the cause, I wonder if it might have to do with the charge state hooking. Do you have charging/charged profiles set up in light flow? If it's as simple as removing those, I could deal. I'm at work so can't really afford to test it right now.
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Click to collapse
I first endured the slowness and made a LF backup. Then 1) I cleared the data and rebooted the phone without launching LF, the phone restarted normally, calendar widget was fine, 2) launched LF and granted notification access, restarted phone, all was well, 3) restored from LF backup, restarted, all is still well and LF launches fine. Corrupted data?
At least I'll know what to do next time. For your similar issue, just make a LF backup, clear data, reboot, restore, and hopefully it resolves the issue for you. Let me know.
Edit: Regarding your question on charge state hooking--I had LF running for many years and on the Pixel 2 XL since new. The problem only surfaced recently. My Pixel 2 is also fine. I would guess that there was bad data somewhere. Like I wrote above, a reset/restore brought everything back as before.
snovvman said:
I first endured the slowness and made a LF backup. Then 1) I cleared the data and rebooted the phone without launching LF, the phone restarted normally, calendar widget was fine, 2) launched LF and granted notification access, restarted phone, all was well, 3) restored from LF backup, restarted, all is still well and LF launches fine. Corrupted data?
At least I'll know what to do next time. For your similar issue, just make a LF backup, clear data, reboot, restore, and hopefully it resolves the issue for you. Let me know.
Edit: Regarding your question on charge state hooking--I had LF running for many years and on the Pixel 2 XL since new. The problem only surfaced recently. My Pixel 2 is also fine. I would guess that there was bad data somewhere. Like I wrote above, a reset/restore brought everything back as before.
Click to expand...
Click to collapse
Yeah, I went through all of that last week. I went from the newest version back to the last known stable (for me) version. I always keep a back up of the settings txt file as well as a TiBu file. My current version (previous stable) was installed from scratch.
Everything was fine for the first two or so weeks on March build. This just started after I applied the libs from the multi-touch fix. I removed that as I had hoped it would be related to the phantom swiping when scrolling (I don't game on the device) but it doesn't seem to be related the swiping. At first I thought that module was causing the issue as it started the day or two after adding it. That's the only change I have really made since setting up the March build. Not sure why it would just start out of the blue when it had been working fine for at least 2 weeks before.
I'll try some things over the next few days. First thing is going to be removing the charging profiles from light flow and see if that makes a difference.
Have you tried hooking up the charger since cleaning your data?
If removing charging profiles doesn't help, I'm going to reflash March build (removing -w from batch file) to both slots, redo twrp, elx kernel, magisk. I may do this anyway, even if removing charging from light flow fixes it.
Str0ntium said:
I'll try some things over the next few days. First thing is going to be removing the charging profiles from light flow and see if that makes a difference.
Have you tried hooking up the charger since cleaning your data?
If removing charging profiles doesn't help, I'm going to reflash March build (removing -w from batch file) to both slots, redo twrp, elx kernel, magisk. I may do this anyway, even if removing charging from light flow fixes it.
Click to expand...
Click to collapse
I have connected/disconnected a generic charger twice and once connected to a PC (slow charge). So far, still all good. The problem began in late/mid March. The April patch did not solve the problem. I am using Magisk. Stock/ElementalX made no difference. I will see if the problem resurfaces.
The likely cause that there are code issues with LF. I had LF slow down regardless of charger connection so I'm curious to know if removing the charging hooks help. I'm on the latest version.
Just curious--what not go to the April patch?
snovvman said:
I have connected/disconnected a generic charger twice and once connected to a PC (slow charge). So far, still all good. The problem began in late/mid March. The April patch did not solve the problem. I am using Magisk. Stock/ElementalX made no difference. I will see if the problem resurfaces.
The likely cause that there are code issues with LF. I had LF slow down regardless of charger connection so I'm curious to know if removing the charging hooks help. I'm on the latest version.
Just curious--what not go to the April patch?
Click to expand...
Click to collapse
I'm an "if it ain't broke" kinda guy. Everything except the phantom swipes has been perfect on March build. At this point I'm convinced the swiping issue is due to LG and therefore nothing to be done about it. I'm getting too old to flash a new ROM every week like I used to
Str0ntium said:
I'm an "if it ain't broke" kinda guy. Everything except the phantom swipes has been perfect on March build. At this point I'm convinced the swiping issue is due to LG and therefore nothing to be done about it. I'm getting too old to flash a new ROM every week like I used to
Click to expand...
Click to collapse
Gotcha! Since my last post, I have connected/disconnected charger five times. Each time with several minutes of wait time in between. I have also tested functionality while the charger is plugged in. All still good.
One side note, I have noticed, with many phones, that strange and undesirable things happen when you connect the charge while the phone is mid-boot. In my situation, the LF problem may have surfaced because of that.
snovvman said:
Gotcha! Since my last post, I have connected/disconnected charger five times. Each time with several minutes of wait time in between. I have also tested functionality while the charger is plugged in. All still good.
One side note, I have noticed, with many phones, that strange and undesirable things happen when you connect the charge while the phone is mid-boot. In my situation, the LF problem may have surfaced because of that.
Click to expand...
Click to collapse
Well for me I was just charging normally. Hope it holds up for you. If so I'll do a clean install again and setup from scratch.
Try clearing excess text messages and cache for apps. A friend of mine had thousands of text messages and social media buildup, and the phone got very slow and buggy, especially the camera app. After deleting thousands of texts, switching to Textra, clearing the app cache for frequently used apps, the phone is back to very fast again.
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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Click to collapse
No definately not, here the worst I have experienced is some app crashes, they probably aint android 12 ready, and some pretty big lag moments
I don't have any issues. Do you have the November update yet?
For some strange reason, I noticed exactly this aswell (one time, this morning). I was working out and my phone laid on the table, when I saw it lit up because it restarted for no reason.
I guess it's a software bug.
And no, there was no automatic system update - I checked, I'm still running the old version.
copong said:
I don't have any issues. Do you have the November update yet?
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Click to collapse
Is there a bugfix list of any sort about the most recent sytsem update?
I tried to find one, but as of now I have been unsuccessful.
No, nothing at all either. Mine also installed silently at some point. I recall a notification asked for a reboot yesterday morning.
No, not had one random reboot since I got it on Tuesday.
Nothing here either. Good luck!
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
I had the November update and all apps had been updated as well. It would freeze and then reboot.
I did a factory reset and did not restore any of my apps, just ran it with the factory apps, and it still did it. Since no one else is having the issue, I'm feeling confident it was a bad unit. I had the 128 gb version.
It's back to the pixel 5 for another week or so. I had to exchange that after I got it too because of a bad proximity sensor. Either I just have really bad luck or Google needs to tweak their quality control department.
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
If you're having issues, do yourself a favor and keep an itemized list (on your device, word doc on pc, somewhere) and notate the following for each occurrence:
-date / time
-the fault (self reboot, major lag, over heated, fast battery discharge, etc.)
-what you had to do to clear it (rebooted, closed app, powered off/on, etc.)
When talking with Google about a replacement, having THIS information ready to read off will make it extremely hard from them to give you any grief about you needing a warranty replacement.
An itemized list of faults is MUCH better evidence that you need a replacement than "well, it rebooted a few times last month"
copong said:
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
Click to expand...
Click to collapse
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?
Any of these things can cause issues.
I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
Morgrain said:
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
Click to expand...
Click to collapse
Sure, but the OP stated the crashes are happening right after a factory reset, and anecdotal evidence on this thread suggests it's not widespread. It does point to some sort of hardware problem.
I'm having exactly the same issue!
I got the phone today and booted it up for the first time. I selected my language and as soon as I pressed get started it froze, then got stuck in a bootloop. I fixed that by factory resetting from within recovery.
Once I'd gotten through the setup it crashed again when I clicked on the apps button in the optional setup. Because of this I factory reset and set the phone up for a third time.
Third time I got through setup with know issues but the phone freezes/reboots roughly once every two hours. I've been searching all day to see if anyone else has mentioned this issue.
I guess this phone is going in for replacement. Does anyone happen to know how long that takes/ if I'm going to be without a device for long?
They told me 3-5 business days to get a replacement. I expect mine early next week.
skyman631 said:
They told me 3-5 business days to get a replacement. I expect mine early next week.
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Do you have to send the old device back first?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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I just had 3 random reboots today. Phone just laid on the side of my table on my laptop, doing nothing. It was in the span of probably ~10 minutes each reboot. A strange observation I made - now that I removed my phone from the back of my laptop and laid it directly on the table, no more reboots. Maybe it's a coincidence, maybe it has something to do with the magnets of my Laptop (has quite a lot inside). Not sure what to make of this. It kinda feels like a software buggy-thing, but it's odd that it sometimes just comees and goes. It also only appears to be in absolute idle. I had my phone working yesterday for about 12 hours, incl. using it constantly with navigation, and it never faltered for once. That's why I'd say it's a software thingy, if it had something to do with hardware, it would reboot/fail when under load. But it doesn't.
Had 4 total reboots as of now (had the phone since 27.10).
First reboot was yesterday (28.10) morning when working out, phone laid idle around, booted up.
And now again 3 reboots, morning, laid around, did nothing.
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
cloudraker said:
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
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Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Morgrain said:
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
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I did a partial transfer. I was coming from an iphone 12 so I transferred photos and contacts only. And I transferred via cable.
Ok, so like the title says, every 3-4 days I must reboot my phone.
When I play games, the game icon will show up in the lower right corner, I have everything for the game stuff turned off. I can click on the icon and it will ask me to turn on. I back out and it's gone for a few minutes. Mostly until I swipe back, then it will reappear. I can reboot the phone and it will work fine again for a another 3-4 days.
There are other instances that force me to reboot as well, one happened last night. I was scrolling through a local news app and the touch stopped working. I could not scroll up or down, and swiping back did not work. I had to lock the phone and just as the screen went dark, the phone scrolled in the directions I did and it backed out. This only happened when I hit the lock screen.
Is there a fix for this? Has anyone else experienced this?
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
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Mine does not reboot or shutdown on it own, not once... I have to reboot every so often to keep it functional.
@thepersona My phone doesn't auto reboot either. I'd say do a backup and run https://flash.android.com/welcome to fully Factory Reset the phone and see if that helps (Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Like the OP I do have to reboot my phone about every 3-4 days, but I don't attribute that just to Google Android, coders have become lax on how tight they keep their code, and I say that because in Windows 10 and Windows 11 you have to reboot every few days as well or see an increase in weird issues.
card13 said:
@thepersona Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
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Just to clarify this, most carriers prevented the December update from releasing as Google has asked them to prevent it from going through, primarily due to an issue with calls dropping.
I always manually update my phone, however, I noticed the call dropping bug one day for about an hour straight.
But aside from this meaningless info, I agree with what you said: Attempt a factory reset and see what happens. I turn my phone off every night and charge it, so I don't notice any issues similar to what OP has mentioned.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
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Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
wilpang said:
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
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In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
thepersona said:
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
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Yeah I was lucky and it was only once a week which was tolerable!
Something is definitely not right, hopefully is not a dodgy app but that would be preferable than something unfixable.
Ok guys you are missing my point and question. I DO NOT have the random reboots most have, but I have other issues that no one seem to have. Example, I listen to Spotify over night, I fall asleep to music, but 2 days ago it would randomly pause. At first I thought it was do not disturb that I just turned on, on my watch. It was not. Then I thought I may have been hitting my watch, I took it off and it still paused. I rebooted my phone and it's been fine since, no random pauses. Another example is, I play a game but I have the game dashboard turned off, but there times where the icon will pop up in the lower right. When I go into the settings for it, it shows it's off. When I go back to the game the icon is gone for a few minutes then it reappears. The only way for me to get it to stop showing for a few days is to reboot my phone.
I know you shouldn't have to reboot your phone every few days, and by few I mean sometimes it's 3-4 times a week. That tells me something is wrong.
Are you on the November or December update?
If November, I would try the December one.
Rooted or not rooted?
Either way, I would try a factory refresh and don't restore your apps from backup. Manually install only your most critical apps and see if you have the problem. Even better would be not install any additional apps at all and see if the problem happens. If it doesn't happen, install another small group of your most important apps and test again for long enough. Etc.
If you try thre update and/or factory reset, you could try restoring your cloud backup as normal and see if you have any problems still, but if you do, be prepared to factory reset and try like I mentioned in the above paragraph.
Until you can narrow down if the phone has this problem on the December update before you even change settings and add your favorite apps, then you won't know if it's the phone itself (possibly hardware problem), an app you have installed, a problem particular to a combination of factors including if you're on the November update, or what.
Good luck! Please let us know what happens.
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
darbylonia said:
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
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Awesome!!! This is the kind of news I like to hear..... Just waiting for att to send it through. I checked this morning as my work Verizon Samsung phone got an update.