Develop Bugs

[Q] The phone don't start and the factory reset doesn't work

Hello! I hope to write in the right section. Forgive my bad english.
I have this htc desire z to repair. The phone don't start, it crashes on the logo "HTC". i try to enter in the boot menu (volume + and the power button) and then the smartphone show me:
VISION PVT SHIP S-ON
HBOOT-0.85. 0013
MICROP-0425
RADIO-26.10.03_M
eMMC-boot
then the menu with fastboot, recovery, factory reset, simlock, image crc. I select the "factory reset" but the phone crasches, it don't even change the screen. So I try to select "recovery". The phone restars and show me the logo "HTC" then a black screen with the phone and three arrows to form a cercium. After that the phone switch off and it make a several shor vibration and nothing else. it seems deadh.
So... I try to put on the sd car the ruu file and i rename the file in "PC10IMG". When I restar the boot menu, the phone read the file on the sd card. Infact show me a blu status bar, then a orage status bar, but then.. Then it return on the boot menu.
I think that if I put on the sd card the right file I will can restore the phone.. But i don't know how file to download and put on the sd card to format it.
I hope you help me!
Thank you for your attention.

federika.91 said:
Hello! I hope to write in the right section. Forgive my bad english.
I have this htc desire z to repair. The phone don't start, it crashes on the logo "HTC". i try to enter in the boot menu (volume + and the power button) and then the smartphone show me:
VISION PVT SHIP S-ON
HBOOT-0.85. 0013
MICROP-0425
RADIO-26.10.03_M
eMMC-boot
then the menu with fastboot, recovery, factory reset, simlock, image crc. I select the "factory reset" but the phone crasches, it don't even change the screen. So I try to select "recovery". The phone restars and show me the logo "HTC" then a black screen with the phone and three arrows to form a cercium. After that the phone switch off and it make a several shor vibration and nothing else. it seems deadh.
So... I try to put on the sd car the ruu file and i rename the file in "PC10IMG". When I restar the boot menu, the phone read the file on the sd card. Infact show me a blu status bar, then a orage status bar, but then.. Then it return on the boot menu.
I think that if I put on the sd card the right file I will can restore the phone.. But i don't know how file to download and put on the sd card to format it.
I hope you help me!
Thank you for your attention.
Click to expand...
Click to collapse
Did the phone boot after flashing the RUU?

The Android Manual said:
Did the phone boot after flashing the RUU?
Click to expand...
Click to collapse
No.
I think that the files are wrong and so i don't flash the RUU

http://forum.xda-developers.com/showthread.php?p=33917375
Unfourtunetly there is a lot less options when you don't have a rooted phone, the above may help you somewhat, and there is a link to the latest offical ruu
Sent from my HTC Vision using Tapatalk 2

demkantor said:
http://forum.xda-developers.com/showthread.php?p=33917375
Unfourtunetly there is a lot less options when you don't have a rooted phone, the above may help you somewhat, and there is a link to the latest offical ruu
Sent from my HTC Vision using Tapatalk 2
Click to expand...
Click to collapse
I try to put on the sd card the ruu file that there are linked on the webisite that you link me but after the two status bars it return on the fastboot menu..
By the way, if I start the ruu file on pc, the software doesn't see the phone (i think the phone will be switch on to do this).
Is not there anything to do, is it?
So which component have to fix? Motherboard?

Do you have the proper drivers? Have you ever been able to use adb?
Sent from my HTC Vision using Tapatalk 2

demkantor said:
Do you have the proper drivers? Have you ever been able to use adb?
Sent from my HTC Vision using Tapatalk 2
Click to expand...
Click to collapse
Start by saying that the smartphone have never connected with my pc.
I install on my pc the HTCSync, but when I connect the pc with the phone, the smartphone show me "hboot plug usb" but the software doesn't see the phone. On the device manager, there is "andriod 1.0". I try to give it the driver, but it's also the same thing. The things don't change. When I enter on the fastboot on the smartphone, on the device manager of the pc there is "fastoboot" and there aren't errors.

I'm trying to do something with adb. I haven't the driver! i download and install htc sync but when i get the command "adb service" it show me "List of devices attached". So I haven't install the driver yet, what can I do? Where I can download it?
Thanks so much for you helps

Cant recognize phone in fastboot!! HELP!!

The phone is in bootlopp (i think).When i turn on appears android on groundb with the red triangle and a chinese word.This disappears and appears again,for an infinite time.Display stays turned on.Turning on in bootloader it works,but just in bootloader.If i try to enter in "Restart bootloader,"recovery,"normal boot"ecc it's in bootloop again.So i can access only bootloader at the moment.I want to reflash system,droidboot imgs ecc with fastboot but...tried to recognize phone on an old HP Compaq nx6110 with usb 2.0 and win7.installed on it adb drivers,adb and fast-tools.don't think zenf2 drivers are important at the moment,now should consider just the adb drivers cause i can access only bootloader.however i think zenf2 drivers are installed on it.nothing.phone no recognized by fastboot and no recognized by windows.consider that on a xp and 2.0 usb pc (with fastboot,adb,and adb drivers on it) phone is recognized by windows as Android-Phone but then windows says i've not the drivers for the installation (appears the drivers' choosing window).No asus driver on it,on the win7 pc there are!!

CenereZar said:
The phone is in bootlopp (i think).When i turn on appears android on groundb with the red triangle and a chinese word.This disappears and appears again,for an infinite time.Display stays turned on.Turning on in bootloader it works,but just in bootloader.If i try to enter in "Restart bootloader,"recovery,"normal boot"ecc it's in bootloop again.So i can access only bootloader at the moment.I want to reflash system,droidboot imgs ecc with fastboot but...tried to recognize phone on an old HP Compaq nx6110 with usb 2.0 and win7.installed on it adb drivers,adb and fast-tools.don't think zenf2 drivers are important at the moment,now should consider just the adb drivers cause i can access only bootloader.however i think zenf2 drivers are installed on it.nothing.phone no recognized by fastboot and no recognized by windows.consider that on a xp and 2.0 usb pc (with fastboot,adb,and adb drivers on it) phone is recognized by windows as Android-Phone but then windows says i've not the drivers for the installation (appears the drivers' choosing window).No asus driver on it,on the win7 pc there are!!
Click to expand...
Click to collapse
When you see the dead android with red triangle, hold the power button and keep pressing it and quickly
press volume up button and release it but keep the power button and you will see the Recovery options.
Then choose "format Cache" with volume up & down button and enter with power button to format cache partition.
It would take a long time so don't be alarmed. When done, choose restart system and the boot loop should be fixed.
Good luck.

samteeee said:
When you see the dead android with red triangle, hold the power button and keep pressing it and quickly
press volume up button and release it but keep the power button and you will see the Recovery options.
Then choose "format Cache" with volume up & down button and enter with power button to format cache partition.
It would take a long time so don't be alarmed. When done, choose restart system and the boot loop should be fixed.
Good luck.
Click to expand...
Click to collapse
Thank you bro,you saved me

samteeee said:
When you see the dead android with red triangle, hold the power button and keep pressing it and quickly
press volume up button and release it but keep the power button and you will see the Recovery options.
Then choose "format Cache" with volume up & down button and enter with power button to format cache partition.
It would take a long time so don't be alarmed. When done, choose restart system and the boot loop should be fixed.
Good luck.
Click to expand...
Click to collapse
Didn't work for me ... if I keep pressed the power button for a long time, power off the phone and it doesn't entry in Recovery mode...
I resolved with "fastboot erase cache" command

It is normal to get that error when selecting 'recovery mode'
The next step is a little tricky. You have to press and hold the power button, then press the volume up button. It may take a few tries. Both buttons will have to be pressed together simultaneous to enter Android system recovery. Please also see http://www.asus.com/us/support/FAQ/1011956/
Sincerely,
ASUS_USA

Asus_USA said:
It is normal to get that error when selecting 'recovery mode'
The next step is a little tricky. You have to press and hold the power button, then press the volume up button. It may take a few tries. Both buttons will have to be pressed together simultaneous to enter Android system recovery. Please also see http://www.asus.com/us/support/FAQ/1011956/
Sincerely,
ASUS_USA
Click to expand...
Click to collapse
Hi,
I´m having a problem with mine. Can´t recognize phone in fastboot but it´s different. I already asked for help in general thread - all resources (page 47 to 50) but still can´t solve.
I rooted my device using method 3 (one click root) and first everything seems fine, but on my first reboot i entered on bootloader - recovery and started a wipe cache, but didn´t finished it, push power button and force it of (i seemeed stuck there - was wipping for more than 10 minutes). Since then i can´t solve anything, tried many ways to unbrick my phone but i seem the problem was i can´t connect fastboot. After a lot o tries, i entered in TWRP using method 2 and wipe, made a recovery, everything and as magic i can enter again on recovery, even tried adb sideload (it started, but when starts to write something - at 50% of the process just ended). So, long story short, i did a flash of the original firmware i downloaded from asus website using method 2 and now it´s working as original, but i still having the same problem (or maybe worst, since i can´t enter the TWRP recovery using method 2 anymore) and can´t root my device. When i tried to do anything using fastboot it´s just shows "FAILED", When i request adb devices shows a blank line. If my phone is on, using android, it shows the correct serial number.
I don´t know what´s happening, it seems to estabilsh a connection (when on its ok, method 2 freeze on teamwin logo - the tool can write something on phone) but can´t write anything. i´m worried because i think i won´t be able to do any update and i wanted a rooted phone to.
Anyone seems a solution?

I'm having the same problem today and I solved it just now! I can't even open the fastboot and recovery. Finally I install the software "shuame"(I'm Chinese, you guys may find other software) on my PC, and with it my computer read zenfone2, and I use the function in the software to open fastboot mode, then I flash the WW version recovery.img and boot.img with a one-click tool in zentalk(TW), then I just double wipe, the phone is alive now !
Sent from my ASUS_Z00AD using XDA Free mobile app

ityoung said:
I'm having the same problem today and I solved it just now! I can't even open the fastboot and recovery. Finally I install the software "shuame"(I'm Chinese, you guys may find other software) on my PC, and with it my computer read zenfone2, and I use the function in the software to open fastboot mode, then I flash the WW version recovery.img and boot.img with a one-click tool in zentalk(TW), then I just double wipe, the phone is alive now !
Sent from my ASUS_Z00AD using XDA Free mobile app
Click to expand...
Click to collapse
I don´t know any other software. Is this software only in chinese ? Can i try?
My phone is actually working, but i can´t flash anything, even MOFD_update.zip (the file it is used to make ota uptades)
is Your phone rooted? which method did you use? Now you can use fastboot normally?

OTA Update Elephone P8000 stucks at Boot Logo

Hi there,
I just updated P8000 via OTA update and after downloading the Update, the phone restarted and stops at the elephone boot Logo (about 30 min )!!
I did 5 Restarts but every time it hangs at the boot logo...
In the past i did no other updates or flashing ROMS.. nothing!
When i press "Volume Up" and "Power" to Start, i get three Options:
Recovery Mode
Fastboot Mode
Normal Boot
Using Recovery Mode leads to: Symbol Android Robot with "No Order" (in german : "Kein Befehl")
Using Fastboot Mode leads to: Nothing (Recovery Menue stays)
Using Normal Boot leads to: restart and hanging at Elephone Boot Logo
So, I am running out of Options... any ideas?
Cheers, Albert

Same. I tried using the official instructions to flash the stock rom but the SP flash tool stops responding after download button is pressed

a.cid said:
Same. I tried using the official instructions to flash the stock rom but the SP flash tool stops responding after download button is pressed
Click to expand...
Click to collapse
The Hardware of P8000 is pretty cool, but the Software is "§$§"%§""!$%

When you go to recovery mode and get the the android robot symbol. Press again Vol up + Power until you enter to recovery. Make a 3 wipe (data factory , cache and dalvink). Reboot and uninstall the El loader. Use another Loader instead of El Loader

i had the same problem. (in English NO COMMAND) I only flash Eragon ROM again. Sometimes you have to repeate.
AL 6677 - ELEPHONE MUST BE TURN-OFF !!!!!!! and CONNECT USB CABLE REPEATEDLY !!!
After that everything goes according to instructions
https://translate.google.at/transla...-p8000-rooten-und-flashen/&edit-text=&act=url

same problem since OTA my phone is bricked and cant unbrick

neonero said:
When you go to recovery mode and get the the android robot symbol. Press again Vol up + Power until you enter to recovery. Make a 3 wipe (data factory , cache and dalvink). Reboot and uninstall the El loader. Use another Loader instead of El Loader
Click to expand...
Click to collapse
THX a lot, I found only the 2 Options to wipe data factory and cache....... dalvink was not displayed in the menue (screenshot attached)
How to uninstall the EL Loader ?

showshow747 said:
i had the same problem. (in English NO COMMAND) I only flash Eragon ROM again. Sometimes you have to repeate.
AL 6677 - ELEPHONE MUST BE TURN-OFF !!!!!!! and CONNECT USB CABLE REPEATEDLY !!!
After that everything goes according to instructions
THX, I will try to flash Eragon, CM 12.1 is still not available, isn't it?
Click to expand...
Click to collapse

No CM 12.1 is not available yet.
In order to uninstall EI Loader, install first root (superSU), then install ccleaner and you can uninstall EI Loader (In system app)

Hi there, sorry for the revival !
But i got the same problem: OTA update, fail, P8000 blocked on boot screen.
I tried wipe data/factory reset + wipe cache -> nothing changed, still boot screen blocked...
Then, i tried to use flash tool, but, the phone isn't booting, so my pc isn't recognizing the phone..
I'm not even sure that I correctly installed the drivers..
Can i use flash tool even if the phone is blocked to boot screen?
I downloaded this ROM: stock-rom-elephone-p8000-20150907-android-5-1 (this is my first post i can't post URL..)
Because i got some issues with my phone and support told me to try it.
But when i follow the tutorial, launching "donwload" and connecting the phone, nothing happening..
The phone turn on, and display recharging logo, and flash tool still wainting.
Recovery mode -> "No command", Volume up + power is working, i used it to wipe datas
But at the moment, i'm still blocked, since 2 days, i dont know what to do
Can someone help me?
Thank you by advance, i hope my english isn't so bad

Zywoon said:
Hi there, sorry for the revival !
But i got the same problem: OTA update, fail, P8000 blocked on boot screen.
I tried wipe data/factory reset + wipe cache -> nothing changed, still boot screen blocked...
Then, i tried to use flash tool, but, the phone isn't booting, so my pc isn't recognizing the phone..
I'm not even sure that I correctly installed the drivers..
Can i use flash tool even if the phone is blocked to boot screen?
I downloaded this ROM: stock-rom-elephone-p8000-20150907-android-5-1 (this is my first post i can't post URL..)
Because i got some issues with my phone and support told me to try it.
But when i follow the tutorial, launching "donwload" and connecting the phone, nothing happening..
The phone turn on, and display recharging logo, and flash tool still wainting.
Recovery mode -> "No command", Volume up + power is working, i used it to wipe datas
But at the moment, i'm still blocked, since 2 days, i dont know what to do
Can someone help me?
Thank you by advance, i hope my english isn't so bad
Click to expand...
Click to collapse
Yes you can use SPFlash tool evenif the phone stucks in the boot screen. Simply switch the phone off, start SPFlash tool and then connect the phone to usb.
If you follow the instructions from elephone, then your phone should working again: http://bbs.elephone.hk/thread-1037-1-1.html#.VofQ13wvdpo
Cheers

Hi, and thx for the help.
The driver is correctly installed now, i had to allow unsigned drivers in windows parameters.
So, i followed the tutorial, again.
I configured SP flash tool, clicked download, and then connected powered off P8000 with USB.
But, again, the phone displays recharging logo, and flash tool still waiting...
The phone is recharging so the USB is working, so i don't know how to make my PC detect the phone......
Is there a way or a thing that i missed?
thank you..
EDIT: i finally got a timeout error from flashtool..
I missed something, but what !? i can't remove P8000 battery, is there somthing to do to get it detected by windows?
Like a boot mode, or a magic formula... i'm open

For MTK Driver installation:
Did you follow skeletons Guide? http://forum.xda-developers.com/elephone-p8000/help/guide-windows-10-mtk-vcom-usb-drivers-t3264884
I'm sorry to say, that I do not have any experience with windows installation, this problem, because SPFlash tool performes on my 64bit Linux very well, without any driver trouble.
Cheers

Hi,
I'm on windows 8.
I used SP_driver_v2.0, that is an .exe
it's the only driver tips gived in most of tutorial
I allowed unsigned drivers installation, and i correctly installed it.
I tried too use flashtool before and after restarting the PC-> no changes
Flashtool doesnt detect the phone
I start getting crazy..

I have repaired mine, so i'll share
Al6677 said:
Hi there,
I just updated P8000 via OTA update and after downloading the Update, the phone restarted and stops at the elephone boot Logo (about 30 min )!!
I did 5 Restarts but every time it hangs at the boot logo...
In the past i did no other updates or flashing ROMS.. nothing!
When i press "Volume Up" and "Power" to Start, i get three Options:
Recovery Mode
Fastboot Mode
Normal Boot
Using Recovery Mode leads to: Symbol Android Robot with "No Order" (in german : "Kein Befehl")
Using Fastboot Mode leads to: Nothing (Recovery Menue stays)
Using Normal Boot leads to: restart and hanging at Elephone Boot Logo
So, I am running out of Options... any ideas?
Cheers, Albert
Click to expand...
Click to collapse
So the simple way to solve it is flashing the latest stock elephone p8000 ROM, which you can find on google easly
1. as described on other forums, you have to install the adnroid drivers, then get the sp flash tool, and have an un-zipped stock elephone p8000 ROM.
2. if you are stuck at bootloop, do the following to power off the phone so you can flash the ROM
1. Long press power button until power off
2.Do it fast--Press volume Up and then hold power button
3. choose recovery (volume up choose menu, volume down enter)
4. android logo with red triangle is displayed( "no command")
5. hold power button and press volume up
You're in recovery mode
3. select power off
4. open the SP flash tool >go to download tab>opne "scatter loading"( you will find it in the Folder where you unzipped the stock elephone p8000 ROM, if you have more folders there, chose "firmware" folder)
5. on the left side, under scatter loading, you will find a "pull-down" tab - it will be written "download" chose "firmware upgrade" or "upgrade"
6. start the process, then connect your elephone p8000 (it must be powere off) via usb cable to the PC, the process will start,and in less then 5 Minutes you have a factory new Elephone p8000 with the latest good update
7. WATCH OUT- it will erase all your data, absolutely all your data on the phone, except SIM and SD card.
Hope it helped, if not, feel free to ask me =)

Hello,
I have similar problem. Bought P8000 5 days ago. Did update today. Bricked. Stuck at logo ... I tried to flash but SP flush tool but the process isn't starting. When I downloaded ROM I received long list as on the screenshot: kaczorowscy.name/Screenshot.png
I have ubuntu - I see lsusb and dmesg see the phone (it is shut down from recovery menu) but maybe I am missing something ....

Ok here is what id did:
1. Get SP flashtool
2. get newest stock ROM
3. Shut down phone through android recovery menu (start phone with holding volume up, select recovery mode, wait for dead android, hold volume up and unblock button for 3 sec.)
4. Open SP flashtool - use "format all + download" of ROM (unzip and select scatter file from rom) - click start
5. Connect shut downed phone
6. Dot OK! from flashtool
PS. Flashing removed IMEIs - they are both written on the battery - you need to use android service menu to check them with special codes and reboot the phone.
Thanks ALL! :good:

Fix - Recovery Mode
Al6677 said:
Hi there,
I just updated P8000 via OTA update and after downloading the Update, the phone restarted and stops at the elephone boot Logo (about 30 min )!!
I did 5 Restarts but every time it hangs at the boot logo...
In the past i did no other updates or flashing ROMS.. nothing!
When i press "Volume Up" and "Power" to Start, i get three Options:
Recovery Mode
Fastboot Mode
Normal Boot
Using Recovery Mode leads to: Symbol Android Robot with "No Order" (in german : "Kein Befehl")
Using Fastboot Mode leads to: Nothing (Recovery Menue stays)
Using Normal Boot leads to: restart and hanging at Elephone Boot Logo
So, I am running out of Options... any ideas?
Cheers, Albert
Click to expand...
Click to collapse
When I was trying to root my p8000 I couldn't flash a custom recovery, fortunately I discovered that to access recovery on stock android you need to go to the screen with the android and "no command"/"no order" text and hold down Vol+Up and Power for 3~ seconds and then release power, this will boot you into recovery mode, If wiping cache/factory reset isn't enough "fastboot flash recovery <image>.img" SHOULD work now
hope this helped

Phone stuck in Recovering after update to V6

Hi Guys,
My phone isn't rooted and I was just updating to the latest OS, it got to 83% then failed, it then launched in "Android Recovery" I tried to "Wipe data/factory reset" and it didn't help. Any help? I haven't even had this phone for a month. Currently I'm downloading the following the Unlocked/Developer update for the M8 from the HTC website, I have it plugged in via USB so hopefully I can just update it through this executable.
Anyone got any suggestions?
Thanks,
Gareth

Cant Connect to a PC
So It isn't detected on my PC, anyone got any idea? My phone is just bricked at the moment.

Bankser said:
So It isn't detected on my PC, anyone got any idea?
Click to expand...
Click to collapse
Detected by what? adb? Fastboot?
What is the current status of the phone? Screen turns on?
If the phone is stuck, such as on the HTC logo screen, try rebooting the phone by holding down power and vol up. Once the screen goes dark, let go of those button and only hold vol down. This should put you in bootloader. Select "Fastboot" with vol button, and confirm by pressing the power button. Then try the command: fastboot devices and see if your phone's ID number is returned in response.
If you can get fastboot to work, do: fastboot getvar all
Then post the getvar output so we can see (be sure to delete IMEI and serial number before posting the output).
Do you actually have the Developer's Edition?
Never rooted or modified (bootloader unlocked, s-off, etc.)?

Soft-brick problem

I restored an lineage os update last night, then i restored a BOOT update that didnt belong to that rom and i`m in bootloop unable to enter recovery or enter bootload, my phone responds only to power button+ volume up ( it restarts), tried to connect fastboot and i get that device isnt found( its connected to usb ports, i installed htc sync manager for htc drivers)
What can i do to go into bootloader, because if i get there i flash twrp then restore the correct rom, but now its just bootloops in RR remix( it doesnt restart itself just loading loading )
Can i get some help with right drivers or something that i could use that command" adb reboot bootloader" and it wont answer with device not found
P.S I get the device in device manager but in adb just says "device not found"
P.S2 Close the thread, i let the phone fully discharge then Volume down + power and it entered fastboot and i was able to get to recovery, nvm

Callliope said:
my phone responds only to power button+ volume up ( it restarts)
Click to expand...
Click to collapse
I know you fixed the problem, but for future reference, in the above scenario, as long as you can force a reboot (power+vol up); the moment the screen goes black to reboot, just slide your finger to vol down (no need to hold power button any longer) and keep holding it; and the phone will go to bootloader.
Callliope said:
Can i get some help with right drivers or something that i could use that command" adb reboot bootloader" and it wont answer with device not found
P.S I get the device in device manager but in adb just says "device not found"
Click to expand...
Click to collapse
adb would never have worked in the condition your phone was in. The phone needs to be booted to OS or custom recovery for adb to work.