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I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
ninja.rogue said:
I have bought through clove.co.uk my HTC ONE X.
I have successfully unlocked it through htcdev.com
Now I have a yellowish spot on the lower left corner - a hardware fault, clearly.
I have sent it back to clove.co.uk
They told me that HTC has some doubts about free of charge repairing.
I will keep you posted.
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Click to collapse
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
The htcdev unlock shouldn't affect your hardware warranty but it is worded so that in theory anything could be blamed on you altering the firmware. It would be daft if they do end up refusing to fix your phone for free as it is obviously nothing to do with the unlock.
NoobTerminator said:
please do..as your story seems quite interesting now. hopefully they will replace it for you but kinda makes you think twice before unlocking it now kinda makes me sad hearing that..i really do hope there is an S-OFF exploit cause if there is not i maybe just maybe might end up selling this and going back to either s2 or buy the s3 when that comes out and hopefully that bootloader will be unlocked...i am really loving my phone but things on this side seem so complicated compare to the s2 one
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Yea if you want an easy to root/mod phone Samsung ones are generally better.
Sent from my HTC One X using XDA
I also have informed Clove that I have posted here.
Let's wait and see whether all the hype about HTC opening the bootloader is just marketing or has some sense. After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
The thing with the yellow point is well known. At least in Germany. Had a One X that had the same yellow spot on the left bottom of the display too.
Brought it back to the shop (Saturn) and get a complete new one.
Hopefully you get a new one, too!
Forget to mention that I've didn't unlock it.
ninja.rogue said:
After all, I didn't alter anything hardware so if - say - some button or screen ceases to function or doesn't do it properly, why shouldn't warranty be valid??
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The way HTC word it on htcdev is that because you're not using official validated firmware then you might have had faulty firmware which damaged hardware e.g. it was overheating but the firmware somehow managed to ignore it and continue.
It depends on what is faulty I guess. If the micro USB socket breaks then it is obviously nothing that could be caused by firmware.
The yellowish spot is probably the glue they used to stick the LCD to the touchscreen. There are quite a few mentions of similar spots on this forum. Was it there when you first got the phone?
Yes it was there but it went unnoticed due to excess of enthusiasm in going through each and every menu and too much work to take care of small details. but then, with time, I got aware of the yellow spot.
Clove also noticed it and sent the phone to HTC.
I avoided unlocking at HTCDev as I'd like to keep my warranty, so I will be waiting for Revolutionary
Sent from my HTC One X using xda premium
same story here, i'm about to send it to htc, i'll await your results, too.
So no rooting without potential warranty issues?
patp said:
So no rooting without potential warranty issues?
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HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
BarryH_GEG said:
HTC is entitled to some form of protection. If you overclock and fry your CPU they shouldn't have to eat the cost. Friends who unlocked international phones have gotten h/w (display, build issues, etc.) related warranty service from HTC with no hassle.
Here's their policy:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Unlocking the bootloader means that you now have the ability to customize software on your device. Please note that changing your bootloader can cause significant issues with your device and once you have unlocked your device, you have agreed to the disclaimer that states a change in warranty status such that in the event you render your device unusable, you are responsible for the recovery of your device, whether by repair or by other means.
It seems fairly reasonable. Asus has Prime owners completely waive their warranty rights, even for non-related issues, when they unlock their bootloaders. So it could be worse.
You know the old saying - "you play, you pay."
Click to expand...
Click to collapse
One one side - an entirely software based brick: user should pay. On the other side, failed hardware: manufacturer should pay. In between there may be differences of opinion!
patp said:
So no rooting without potential warranty issues?
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Click to collapse
I have also sent my phone in for a yellow spot. Phone was rooted on HTC dev. Right now the status is "In Repair". So we will see what they say. I did flash back to stock before sending it in.
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
Lazy-eye said:
i rooted my HOX also. after 2 weeks i noticed the wifi fault AND a yellow spot. relocked it and send it in for repair. returned the phone a few weeks later. Still had a wifi issue, but now i don't get warranty for their faulty repair the first time because they saw is was *relocked*
after a few angry phone calls i decided to fix it my self
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My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
I think due to a bad install of a rom on my part the phone would not charge.I had used Htcdev to unlock but reset to facory settings before sending it back to HTC for repair.I have been told its been repaired and on its way back to me.
Flyinace2000 said:
My status just changed to "REPAIR COMPLETE". So i think i am in the clear.
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Strange now i am back to "In Repair"
Flyinace2000 said:
Strange now i am back to "In Repair"
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And now it is back to awaiting device....very strange.
Flyinace2000 said:
And now it is back to awaiting device....very strange.
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And now it shows the phone is being returned. So looks like they didn't care/check that my phone was "relocked".
UPS is set to drop it off tonight, but i am away on business so won't be able to report back on the quality until this weekend.
-Will
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
°Dexter° said:
Hi there, I've got a gray one x since may, it works fine, I have just some issues: major one is one dead pixel (or a grain of dust, but I bet on the pixel) placed a bit above the "e" in "one" word at boot...it's hardly noticeable with dark colours, but it's still quite middle-positioned.
Second issue is a stuck pixel, a red one, which appears only on some black/gray gradients (not present on opaque skin dock bar, for example, slightly visible on dark stock Htc keyboard)...it really doesn't bother me at all, but could be "useful" to increase defective pixels count.
Last problem is a bit of space at top and bottom of the display...it doesn't let lights out or stuff like that,it just gathers a bit (not much indeed) of dust which remains between unibody and display borders.
Do you think I could get a repair based on these issues (mainly pixels, as I'm not sure that "dust space" is actually a problem)?
I even dropped my phone once, so it has a liiiiight "dent" on the right bottom corner (amd some light get out,sadly,but I can't ask warranty repair for that)...and I'm guessing if they could refuse repair based on that,and maybe even charge return shipment costs (that's an awful policy in my opinion).
I'm italian, and people here say that I could try and it's most like a toss the coin situation, but since I'd need to wait till September (nothing works fine in this country in August) I'd like to gather some stats to decide to wait more or throw that f***ng bootloader out of the window and start to mod as it's meant to be
Thanks for any help
Click to expand...
Click to collapse
yup it can be replaced
I would try for a repair/replacement. A dead pixel around the center can get annoying.
I have a stuck pixel at around 5 o clock of the screen, but I didn't get it repaired. The stuck pixel like you said is visible in dark or black backgrounds. I barely even notice it when I'm using the phone. Sometimes I'll notice it when I'm watching a video but its still really really small because of the number of pixels on this huge screen.
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.[/QUOTE
Yeah HTC is kinda bad on that front. I mean how could custom software contribute to dead pixels and other hardware issues. If it's hardware related it should be covered by the warranty.
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Hunt3r.j2 said:
Get your phone absolutely flawless in terms of hardware defects before you ever unlock the bootloader, because once you do HTC seems to decide that it means that they can throw the warranty out the window.
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That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
Thanks for your opinion guys, don't you think that the dent will be used as a "caused by user" excuse,then?
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
I called HTC UK before unlocking my boot loader to ask about warranty straight from the horse’s mouth. First I was told it voids all warranty, but after some discussion about how HTC dev has worded their T&C and talking to two other people from technical help division I was told that the final decision is upto the repair center. When HTC themselves can’t give a clear answer I don’t think anyone here can.
°Dexter° said:
That's why I'm asking...my previous samsung phones have been modded on day one
It's quite sad to think that this community grew upon Htc products and countless mods, and now they're getting that tighter on this matter.
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Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move.. Even though Samsung doesn’t have an official disclaimer for rooted devices on their web site like HTC does; they too reserve the right to refuse warranty (and its general knowledge). Its discussed many times here and everywhere else. Some carriers specifically state it on their web sites and contracts. Samsung may not be as strict as HTC on the matter, but I personally know a person who was denied a hardware warranty claim for a rooted Samsung Galaxy S.
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I've sent in a rooted (and dented) HTC Desire in for warranty 3 times so far (one of which was when it was running CM7) and it was accepted and fixed with no issues at all, so I think it's more like one of those YMMV things.
WC_EEND said:
so I think it's more like one of those YMMV things.
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Yes it is, I have come across threads where some (like you) have managed claim warranty while others have failed. So there is always a risk with any manufacturer. But more so with HTC’s because they have a disclaimer to which you have to agree twice while unlocking the boot loader. So its always wise to at least make sure the device is clear of any factory defects before pulling the trigger.
PhoenixFx said:
With a dent and an unlocked bootloader, HTC sure has enough excuses to refuse warranty. But you can always try your luck.
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Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
PhoenixFx said:
Rooting on the very first day is a pretty ignorant move..
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That's the only way to use Titanium and restore your phone and start testing it though properly
°Dexter° said:
Wait, I have LOCKED bootloader (eagerly waiting to unlock, but I'm waiting for this warranty reason)...my main concern is the dent (which can't cause a dead pixel, but if they want to act like *****es they could use that ).
As per Samsung phones, it's so easy to bring everything to stock without traces that it's kind of a non-issue
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Click to collapse
Oh, ok, guess I misread your post.
As for Samsung devices, I know they can be restored, but provided you are in a position to do so. In the example I gave earlier, the USB port was broken, so he couldn't use a tool like Odin/heimdal to flash a stock ROM before sending it in. I just took it as an example to show that even Samsung doesn't tolerate flashing.
Well, I guess my One X isn't perfect.
When I first got it, I didn't look for the flaws, I just checked that the Wi-Fi is ok and there was no ripples, so I unlocked it and flashed ARHD. But, after few days of usage I was shocked after I pressed the screen a bit harder (not VERY hard, just a bit harder because I stumbled upon some HOX screen creaking issue videos) and it started creaking in the upper corners and you can push the screen further into the casing (upper side) like it's on some kind of springs. Note: It was in a case since day 1, never fell because I treat it like a baby, I've had it for around a week. Now, I relocked bootloader and got everything back to stock. I never flashed custom kernels nor tried to overclock it/undervolt it. Plus, it NEVER got hot, after playing some more intensive (THD) games it got SLIGHTLY warm, you could barely feel it. So it is deffinitely assembly issue. My question is, can I claim warranty? Because I bought this phone in Germany (1&1) and I'm from Croatia, so I would have to ship it to Germany first. Or should I take it to repair shop so they fix the screen because it's perfect in every other way? It's model SH26.
Thanks very much.
Regards.
Well, I would say that it depends on the engineer who examine your phones. However, they always knew that you are unlocked and they have the right to void your warranty if they detemine it was caused by mis-used of custom ROM/kernels or else. Since, this is a assembly issue which was not consequences of unlocking. I can said that you are safe from this.
I adviced you get to HTC directly instead of a repair shops and query to HTC croatia asking wether they accept your device or not. For you interest, I heard that international warranty was apply my One X from a local retailer while my device is brought from neighbour country.
Either its hardware fault or not if ur device is unlocked they can refuse the repair under warranty. i have asked the same thing and they told me that if you unlocked it u cant use ur warranty.i said all the stuff about its not my fault or unlocking and its by manufacture but no luck. so i guess it depends ur rights that ur country provides .In Uk you can claim hardware fault in court.
Sounds like a shoddy products.
Yup, had to admitted the warranty may go as per country basis refering local laws. I don't think many asian countries deserves the rights for requesting changes/rejecting a device in 7 days without giving any reason as in UK. Thus, this may be why there are more strict on this unlocking issue in UK.
I sent my HOX (unlocked) for repair directly to HTC due to faulty earpiece jack.
They returned it to me fixed, and with a new and better battery.
HTC didn't charge me a cent.
Ive installed ARHD recently and a few hours after i noticed my screen making creaking and popping noises when pressed. Not sure what i should do about it, it doesnt bother me that much but if my screen falls out ill be slightly annoyed ;p. Surely they have to replace/fix the phone because this is a hardware issue?
Guess I was extremely lucky. Having heard of many defective devices, I began to worry about mine, and, to my surprise, there was no problems i could detect.
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Rusty! said:
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
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True,i haven't had a single problem with my HOX.When it was first released many people complained about the flickering screen,after that with the memory loss problem,now with the new 2.17 update alot of people are having problems with the wifi,and even so,i don't have any problem with the phone.
ON Topic:In my country if you unlock your bootloader the waranty is completly void,a friend of mine had problems with the phone microphone and they denied his waranty,had to pay to repair the HOX.
This may not be the greatest tip to give, but if you know that they will reject warranty claims (If you are in the UK, etc...) on the basis of bootloader unlock, it might be possible to bypass the issue by just bricking the phone to the point that you cannot get to the bootloader, because it seems they determine warranty status by going to the bootloader and looking at the screen.
Hence, no bootloader screen to check, no evidence that warranty was broken.
Of course this is quite shady and if you have the means you should pay for the warranty repairs.
...or realise (UK, etc.) that your statutory rights are not affected. Which is why they are "statutory".
It's hard to tell, some users reporting that they've been charged for a new motherboard prior to fixing any issues. Until then they won't touch the device. It varies from country to country and individual on the other end.
If you got it from a carrier maybe try sending it to them and bypassing HTC.
Sent from my HTC One X using Tapatalk 2
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
MadCatz900 said:
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
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Depends on the problem, but usually a fix is possible/cheaper for them.
On the UK, your statutary rights stand with the retailer. If you're unlocked (relock it) take it to them.
Great news, my One X is back and It's fixed. Big ups for HTC Germany!
Sent from my HTC One X using xda app-developers app
i bought it as a spare phone as i thin i'll have to send my sony z ultra away to be repaired soon. anyhoo, i'm not rooting this as i like the option of having my banking apps etc all setup on there.
i'm just wondering if there's any tricks/mods that dont need xposed/root etc?
honestly have been pleasantly surprised by it so far
I am considering this phone but was wondering how easy it is to root and are there some issues with it? I have been using AT&T galaxys for a while and am tired of their locked bootloader. Is Verizon the best choice or would Tmobile be better? thanks
Don't. Way too many boot loops, and the verizon version can not be unlocked nor rooted, at least on MM.
I wouldn't necessarily say don't buy it. I had a g3 on Verizon that I could fully unlock and do whatever to, and I still bought the g4.
I was a huge fan of the design of the g3, so I wanted something similar to it. The g4 is slightly bigger and taller which is something most people wouldn't like but I do like it.
I've never had any of the boot loop issues and its not difficult to root it. I'm currently running the rooted 13b image from the General section, rooted, and it works perfectly. Has been for a month now!
Still really up to your likes and wants, though.
Sent from my VS986 using Tapatalk
droidian1441 said:
I wouldn't necessarily say don't buy it. I had a g3 on Verizon that I could fully unlock and do whatever to, and I still bought the g4.
I was a huge fan of the design of the g3, so I wanted something similar to it. The g4 is slightly bigger and taller which is something most people wouldn't like but I do like it.
I've never had any of the boot loop issues and its not difficult to root it. I'm currently running the rooted 13b image from the General section, rooted, and it works perfectly. Has been for a month now!
Still really up to your likes and wants, though.
Sent from my VS986 using Tapatalk
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I can't really recommend the G4 to anybody anymore. First is the bootloop issue, it's real, mine just failed last week, and I always babied the phone. It's a severe manufacturing defect that affects the majority of phones produced in the first 4 months or so, and to a lesser degree later models as well. Check out the boot loop thread on reddit, it's huge. LG's response to the issue is the worst, since they are not recalling the phone or repairing it no questions asked. They will only repair it if you are within the first 12 months of warranty and have the receipt to proof it. That means if you buy a used one/refurbished one from eBay or so, you are out of luck, even if it's less than 12 months old. If you buy a non-US model, forget, LG will flat out refuse to repair it too. Finally, if your phone has the slightest ding or crack, LG will not repair it, even it has no relation to the boot loop.
Second the OP mentioned he wants to root without lots of troubles. You can only root Lolipop on the Verizon model, no root possible on MM and probably not on Nougat either (whenever that comes out for the G4).
So in theory the G4 is a nice phone when it works, but you are way too likely to run into serious trouble and rooting is severely restricted.
konradsa said:
I can't really recommend the G4 to anybody anymore. First is the bootloop issue, it's real, mine just failed last week, and I always babied the phone. It's a severe manufacturing defect that affects the majority of phones produced in the first 4 months or so, and to a lesser degree later models as well. Check out the boot loop thread on reddit, it's huge. LG's response to the issue is the worst, since they are not recalling the phone or repairing it no questions asked. They will only repair it if you are within the first 12 months of warranty and have the receipt to proof it. That means if you buy a used one/refurbished one from eBay or so, you are out of luck, even if it's less than 12 months old. If you buy a non-US model, forget, LG will flat out refuse to repair it too. Finally, if your phone has the slightest ding or crack, LG will not repair it, even it has no relation to the boot loop.
Second the OP mentioned he wants to root without lots of troubles. You can only root Lolipop on the Verizon model, no root possible on MM and probably not on Nougat either (whenever that comes out for the G4).
So in theory the G4 is a nice phone when it works, but you are way too likely to run into serious trouble and rooting is severely restricted.
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I got a bootlooped g4 on eBay and sent it to lg for repair no questions asked. I get it back Tuesday
Honestly for the money, just get a ONE+ 3
Thanks guys, as usual I didn't realize the extent of the boot looping problem until after I bought it. I have a 30 day guarantee so the first problem and back it goes. thanks for the help. It is clearly a great phone when it works. I have not been thrilled with my s5, my s4 worked better it was just that the battery life as abysmal. I will check out the ONE+3, thanks