Phone just died on me - One (M8) Q&A, Help & Troubleshooting

My phone was around 40% charged and I turned it off by the on/off button. It then failed to turn back on and even when I connect a charger now there is no charging light,nor can I turn it on by the button whilst connected to the charger.
I had installed a new firmware yesterday, Lollipop 5, it's been running great and I was still configuring it when this happened.
Please can anyone help with this and give me any ideas what to do.
Thanks in advance.

potsykate said:
My phone was around 40% charged and I turned it off by the on/off button. It then failed to turn back on and even when I connect a charger now there is no charging light,nor can I turn it on by the button whilst connected to the charger.
I had installed a new firmware yesterday, Lollipop 5, it's been running great and I was still configuring it when this happened.
Please can anyone help with this and give me any ideas what to do.
Thanks in advance.
Click to expand...
Click to collapse
The standard routine is to plug the phone into the wall charger
wait 15 min, then hold volume up and the power button for around 10 seconds. this is the equivalent of a battery pull. the phone should boot up now

Thanks for that,I'll give it a go and let you know how I get on.
What causes this issue with the phone. Going from around 40% to absolutely dead just by turning it off? It's a very strange thing.

Worked fine,all back up and running now.
Cheers.

Related

[Q] Phone won't turn on

I was using my phone as a wifi router for a long period of time, for about an hour, while it was on external power. The phone reset itself a few times and then turned off. Now if I press the power button it begins to power on but turns off after a few seconds. Any suggestions on how to fix it? I'm not sure if it matters, but I have an energy rom installed.
Thanks
Try this
remove / reinstall the battery?
my friends did the same thing more or less and that fixed his
he said it reset the battery image??
I tried removing the battery and putting it back in, but no luck. I also let the phone sit with the battery removed for an hour but that didn't work either. Any other suggestions?
Thanks
avacedani said:
I tried removing the battery and putting it back in, but no luck. I also let the phone sit with the battery removed for an hour but that didn't work either. Any other suggestions?
Thanks
Click to expand...
Click to collapse
Does the phone charge? Maybe the battery got depleted. Try charging overnight. If that doesn't work, replace the battery.
The phone does charge. I'll try charging overnight tonight, hopefully that works.

Battery issue

The other morning I woke up and unplugged my phone and the "Unplug your phone" notification wouldn't go away and the phone thought it was still plugged in. If I rebooted it would just turn off and keep going from the green batter charging icon to a black screen and back. Only way I could turn the phone on would be to actually plug it in again. Problem fixed itself that evening and the phone was fine for a couple days. Today the phone started with the same thing.
I've tried searching but couldn't find anything on this specific issue. Any insight? Thanks in advance.
Brand new ept4g and I got 6hrs of battery life its so lame I have hack so much bad luck with this bad boy but I'm not giving up.
Sent from my SPH-D710 using XDA App
This isn't a battery consumption issue...
Anybody have this problem yet?
mcdssn said:
Anybody have this problem yet?
Click to expand...
Click to collapse
I'm having the same problems the last few days. Also when I unplug my phone I get a red exclamation point over my battery widget, when i open the widget it says that the battery is over voltage and the red led light won't go off. Think i'm about to go see what best buy does for me. Been dealing w/ this problem for a few days now.
Did you get a replacement? I haven't had any free time to go to sprint with my problem. It is still happening often though.
I had a similar issue the other morning. Though my phone would only boot back up in recovery mode. I reflashed it to out of the box stock but that didn't make any difference. When it did boot up it would show that it was connected to the usb port but it would not be plugged into anything. I plugged it into a usb port on my computer that I hadn't used with the phone before and it reloaded the drivers on my computer and "that" issue went away. After turning phone off it would start rebooting itself immediately or with in a few seconds of turning off. I let the battery die completely and then recharged it and the automatic reboot went away, at least for most of the day, but last night I turned the phone back off and it rebooted itself. I did reroot and restore my phone after I got it to not show the usb connected or the battery charging while the phone was off icon. Just wish I could figure out why it wants to automatically reboot itself when I shut it off.
Same issue here
Sent from my SPH-D710 using XDA App
Haven't had the time to get a replacement but the problem still exists...
Sent from my SPH-D710 using XDA App
My Battery Monitor Widget shows a max of 1500mah? Wtf? And a measured of under 1200?
No wonder my battery life is crazy low...
Liv2? said:
I had a similar issue the other morning. Though my phone would only boot back up in recovery mode. I reflashed it to out of the box stock but that didn't make any difference. When it did boot up it would show that it was connected to the usb port but it would not be plugged into anything. I plugged it into a usb port on my computer that I hadn't used with the phone before and it reloaded the drivers on my computer and "that" issue went away. After turning phone off it would start rebooting itself immediately or with in a few seconds of turning off. I let the battery die completely and then recharged it and the automatic reboot went away, at least for most of the day, but last night I turned the phone back off and it rebooted itself. I did reroot and restore my phone after I got it to not show the usb connected or the battery charging while the phone was off icon. Just wish I could figure out why it wants to automatically reboot itself when I shut it off.
Click to expand...
Click to collapse
I figured a way to shut the phone off and not have it automatically reboot. If after shutting the phone off the normal way and once the screen goes black but before the capacitive lights go out, if I again press the power button, the phone finally shuts down without rebooting itself. Not sure why this is happening but at least I can get it to turn off now.
I found better battery life by determining which app or apps drain the battery. I used Battert spy, cpu spy and system tuner. My problem was Touchdown exchange for Androir 2.x. I switched to Moxier Mail. I would get hours on moderate to heavy use. I got 22.5 hours yesterday on moderate use.

Problem with ROM now I can't charge

I installed the ARHD 7.0.0 ROM on Monday everything was working fine, I also installed the SMooth Rosie MOD and still everything was fine. But today, I lost my phone signal and though oh well i'll leave it whilst I go to the gym, I came back and the bttery ws at 23% (Was at 91% when I left it).
I rebooted the phone and it would get to the lock screen (with no ring) then it would reboot and it constantly done that. I reset everything and formatted everything, I transfered the ARHD 7.0.0 back onto the phone but as I was trying to flash the image, from windows, the battery died, I can't seem to charge it.
All its doing at the moment is flashing the red LED. I tried resetting the LED with power presses in and Vol but it keeps coming back after a few seconds.
I really just need to know how to charge the phone, once its charged I will be able to sort it out. Oh and I can't even turn the phone on at the moment.
Thanks in advance.
Sounds like you didnt instal the boot.img
EDIT: put it in the wall charger for 10-15 minutes and dont touch it...
I put it in a wall charger and its stopped blinking. Cheers
Oh and I did install the boot image on Monday, i've been using the phone for two days, then it just lost the signal and then didn't work. Weird!
Thanks again!
Yeah....just pluggin usb charger and leave it for ~1h and U will see, it's charging.
Few days after buying HOX I was on a party with enabled wifi, async, gps ect. Lately this night my phone goes off and I wasn't able to turn it on. At home I plugged in charger but there was no charging led.
Yeah...thougt the new phone was bricked.
With plugged usb I just left it for ~1h and then...TADAA!...charging led!!!
Well tried charging it with the wall charger. At first the light when solid, I returned to it 2 hours later and the light was off. Tried to turn it of and its blinking again, I can't even turn it on Arghh!!

Cannot reset SW3 ;(

Hi,
it just stop and hang this morning, the screen hold at the moment it hang .... i tried hold the power key for >15 sec but not respond .... bluetooth no respond too ....
so what can i do? other then wait for the battery die out?
please help!
thanks!
Joseph
Josephzhu said:
Hi,
it just stop and hang this morning, the screen hold at the moment it hang .... i tried hold the power key for >15 sec but not respond .... bluetooth no respond too ....
so what can i do? other then wait for the battery die out?
please help!
thanks!
Joseph
Click to expand...
Click to collapse
I'm having the exact same issue, screen isn't responding and won't switch off, despite how long I hold in the power button.
Anyone got any suggestions?
Same here. Someone can help?
Ok, mine eventually died.
Whatever happened was draining the battery as the watch was warm the whole time (instead of my normal 2-3 days, it died in around 4-5 hours).
Plus point is that after plugging it in to charge, it switched back on and is currently working fine, it's sitting on my desk charging now. However am more than a little concerned about this happening again.
I've had same issue twice - first time when installing TWRP recovery (understandable ) and today having a lot of saves to watch creating a watch face. Both times reacting like,
st0nec01d said:
Whatever happened was draining the battery as the watch was warm the whole time (instead of my normal 2-3 days, it died in around 4-5 hours).
Plus point is that after plugging it in to charge, it switched back on and is currently working fine, it's sitting on my desk charging now. However am more than a little concerned about this happening again.
Click to expand...
Click to collapse
I think there is a memory leak in software.
I've had a major issue where the watch turns off local Bluetooth after getting hot. The only way to turn Bluetooth on again is to turn the watch off and then charge to 100%, last turn on again and then reconnect.
This started after the 5.0.1 Update.
Sent from my D5803 using XDA Free mobile app
The same issue
Hi!
I have the same issue. Sony SW 3 is connected to Sony Xperia Z Ultra. This issue is the second one, the first time I managed to reset SSW 3 by long pressing (about 10-20 seconds) the button on the watch.
I've got the same problem but screen is off. I cannot wake it (or turn it ON). I was charging it, it was turned off, after 30 mins of changing it vibrate, I unplugged it and now it seems dead. What can I do? t
Try long press the power button?
Powright said:
I've got the same problem but screen is off. I cannot wake it (or turn it ON). I was charging it, it was turned off, after 30 mins of changing it vibrate, I unplugged it and now it seems dead. What can I do? t
Click to expand...
Click to collapse
Calvin Gross said:
Try long press the power button?
Click to expand...
Click to collapse
yes i do. Probably solved the problem. I don't know why but, also if in charge, my watch reached 0% on battery, so it wasn't unable to load up. This morning tried to turn it on (yesterday it woke up for 2 sec, after it died, plugging in into charge was a waste of time) , and in the few second it turned on (in the bootlogo), i put it into charge. Now seems to work but that's quite strange because yesterday i put it on charge when it was about 10%
My SW3 hanged again this morning, i charge it overnight and when i unplugged the charger, it hanged.
as usually, nothing can reset the watch until it burn out the battery. it really annoying and i hope google or sony will fix this soon.
I had it happen once to me too, I wonder if there is some sort of memory leak or some other issue.
I have not been in the habit of powering off my watch but maybe a good idea?
I had the exact same issue was skipping through song then it froze waited 4hrs for battery to drainn
drain turned it back on and it said 0% battery so I reset it and it said 2% battery but every now and then it freezes and I have to reset it holding power for 15 sec also I notice more lag in lollipop and it did freeze on me not too long ago
The 5.0.1 Lollipop Wear update is a piece of sh!t. My Smartwatch3 was rock solid until it came along.
- Currently waiting for the battery to drain so it can come to life again...

[Q] Can't boot up SmartWatch 3

Guys,
I've updated my SmartWatch 3 to 5.1 yesterday via OTA
Everything worked fine.
When battery was low, I charged it up from 9% to around 80% (I switched it off though)
It stuck charging at 80% as it was very hot I removed it from charge.
After 2-3 hours I charged again to complete from 80% to 100% even after 1-2 hours of charge It would not charge.
Today morning I did the same I wouldn't charge. I switched on the watch I got android wear logo and it directly switched off.
Now it's not switching on.
Any help I can get?
Yeah same issue here but it is harder than that ...
I installed TWRP on my watch, and when I received the 5.1 OTA, it seems that it did not want to install the update because I was not on recovery stock. Then, my SW3 started to lag, I was not able to install the ZIP via TWRP, and it was superhot, I was unable to boot Android Wear..
That's so ****ed up, man. I can't even know what should I do. xD
I've got the same (or really similar) problem my watch was out of battery, I put it on the charger, it showed normal charging battery icon, then when I tried to turn it on it doesn't show anything, the display is black and when I held down the power button it vibrated once. The problem is that it isn't only display fault because I can't connect to the watch with my mobile phone. Wat do?
---------- Post added at 06:43 AM ---------- Previous post was at 06:38 AM ----------
Mavi222 said:
I've got the same (or really similar) problem my watch was out of battery, I put it on the charger, it showed normal charging battery icon. When I woke up the watch was extremely hot and then when I tried to turn it on it didn't show anything, the display i black and when I held down the power button it vibrated once. The problem is that it isn't only display fault because I can't connect to the watch with my mobile phone. Wat do?
Click to expand...
Click to collapse
edit: Well that was weird, I unplugged it from the charger and put it there again and now the charging icon is back and when I pressed the button it started to boot. Weird.
Me, too.
After OTA today, my watch is dead. Even long press power button can make freeze screen reboot.
sharukhmohammed said:
Guys,
I've updated my SmartWatch 3 to 5.1 yesterday via OTA
Everything worked fine.
When battery was low, I charged it up from 9% to around 80% (I switched it off though)
It stuck charging at 80% as it was very hot I removed it from charge.
After 2-3 hours I charged again to complete from 80% to 100% even after 1-2 hours of charge It would not charge.
Today morning I did the same I wouldn't charge. I switched on the watch I got android wear logo and it directly switched off.
Now it's not switching on.
Any help I can get?
Click to expand...
Click to collapse
Okay guys, here my solution, it worked for me :
If the screen of your SW3 is completly dark:
1) Just let it plug. In fact, the watch is charging, it's just not shown up (I dunno why...)
2) Let it like that for 1 hour, and then unplug it and let it cool down for 10 mn.
3) Install the Sony Companion App on your PC.
4) Keep ressing the power button of your watch til a screen with the watch and USB appears.
5) Plug It to your PC, open the Companion App.
6) Somewhere in the menus, you can resinstall the OS of the watch, RESET it, find the menu.
7) Let your watch restart.
And you're done ! It worked for me, so try.
I left it aside from morning to evening. Didn't even touched it. It completely discharged. So I kept to charge once again and it magically booted up and now working fine. Seems pretty weird. ?
Sent from Galaxy Note II using XDA Premium App
As I read in other post, I can confirm there is some kind of bug when you are charging your SW3, if you turn it on with the usb cable charging and the screen showing the battery %, the smartwatch gets like frozen and doesn't do anything.. In case you have this problem, you should wait until the battery goes to 0%, start charging your sw3 BUT when you are going to turn it on again first unplug the usb cable and wait until the battery % display dissapears.. I did it after I read it in other post in XDA (I don't have the link here.. I was searchig for it on another computer) and worked for me.
I hope it works for all.. sorry if my English it's not perfect hehe
I found the link: http://forum.xda-developers.com/smartwatch-3/help/smw3-wont-start-t3192354

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