[Q] FireTV - Boots, Black Screen, Not Supported Mode - Fire TV Q&A, Help & Troubleshooting

My fireTV boots on quickly showing the Amazon Logo, then the screen goes blank and the message "not supported mode" comes on the TV.
I've swapped HDMI cables. Keeps doing the same thing.
What could be the issue? It was working fine before.
Thanks,
Dave

Try a different TV.. Your TV must not support 1080p, after you set it to 720p try that TV again and you'll be good

Try this:
http://www.aftvnews.com/how-to-access-hidden-resolution-options-on-the-fire-tv/

martian21 said:
Try this:
http://www.aftvnews.com/how-to-access-hidden-resolution-options-on-the-fire-tv/
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Thanks For the Solutions which i am looking for it . I have read elsewhere that people have left it plugged in, and overnight, after a few hours, they came back to it works normal is this myth true ?

Fire Stick Not working +1845'*,.470..0148
Fire Stick Not working +1845'*,.470..0148

Related

[Q] regulary having to unplug to reset fire tv

my fire tv is rooted the problem im having is when i leave my fire tv overnight in the morning i have to completely unplug fire tv for it to reboot, if anyone has any simaler issues or knows why im having to do this i would appreciate their help. TIA
raider0 said:
my fire tv is rooted the problem im having is when i leave my fire tv overnight in the morning i have to completely unplug fire tv for it to reboot, if anyone has any simaler issues or knows why im having to do this i would appreciate their help. TIA
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Click to collapse
Why specifically do you need to reboot? (Audio issues, freezes, ?) It might make a difference in the finding the right person to diagnose. Does it sleep or does it stay on overnight?
KLit75 said:
Why specifically do you need to reboot? (Audio issues, freezes, ?) It might make a difference in the finding the right person to diagnose. Does it sleep or does it stay on overnight?
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yes the fire tv goes to sleep but in the morning The fire tv is non responsive cant do anything with remote no lights on front and blank screen.
Try using CTRL+ALT+DELETE on your bluetooth keyboard.
I found it by accident -- it will actually reset the Fire TV instantly.
I've had the same problem on both my unrooted devices.
I usually reboot using the remote (hold down the main clicking button + play)
Is you firetv usually idle with kodi running? i always have kodi running when this happens
I don't have a Fire TV, but I have had this problem with my Fire TV Stick, which was hooked to my Samsung TV and now my Vizio TV. Every time I go to use the Fire stick, I have to unplug it from power and plug it back in. It is very annoying. I don't get any messages, just a black screen.
shawnlott68 said:
I don't have a Fire TV, but I have had this problem with my Fire TV Stick, which was hooked to my Samsung TV and now my Vizio TV. Every time I go to use the Fire stick, I have to unplug it from power and plug it back in. It is very annoying. I don't get any messages, just a black screen.
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I have the same problem. It seems to be getting worse. Pretty much everytime i use it it happens.
This happens to me as well. When plugged into my VIZIO tv, and running Kodi 17.2, the Fire TV will spontaneously enter a reboot cycle and will remain there until I unplug the power, wait 2 minutes and plug it in again. I have the new Fire TV 4k (hanging dongle), but this also happened when i had a quad core Fire TV Stick.. my original Fire TV Stick (with Voice Remote) continues to operate without issue to this day, albeit much slower since Amazon removed the Youtube app.
Oddly, the same device does NOT suffer from this issue if I plug it into my LG tv... Could it be an issue with the HDMI port (Port 1 (ARC) that I am plugged into??
Glad to know im not alone. Sometimes it will last for days, sometimes not.
I do use "advanced task killer" and "fast reboot" to kill kodi, netflix, firefox etc when Im not using them.
Guys, i used to have exact same problem and luckily was able to fix it. In my case as soon as the aftv goes in sleep mode it reboots in recovery mode . So because i have the TWRP customer recovery the box is not able to apply that update because is not the stock recovery. the only way to get it back to home GUI is to reboot the box from recovery. That was extremely annoying for me. A while ago i used to block the updates from amazon.com by using opendns, but stopped using it so the box becomes open for updates which automatically get downloaded on the box. Because im rooted there is a easy way of blocking the updates on the box itself by using Method 1 http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/. However this will stop working if you factory reset the box, if you do so you'll have to apply the blocking procedure again.
After the blocking is done just upgrade the box to the latest prerooted firmware from rbox and you're set. this is the link to the latest pre-rooted custom firmware for aftv1 https://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337.
i hope that helps.
To add to stutunaru, Method 5 is equally important to apply through TWRP, after a fresh ROM flash and before the first full system boot.
http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/

[Q] Amazon Fire Stick HDCP Error

Hi guys, i recently found this site in order to sideload the xfinity app to my stick. I have only sideloaded the xfinity go app and wukong remote which both are successful.
I seem to get a blue screen whenever i try to watch a video. This blue screen yields the phrase "HDCP unauthorized. Content disabled." I can hear the full audio but only see the blue screen.
I have tried many streaming apps. This does not give me a problem with nfl now or watch espn, but hulu, amazon prime and netflix give me this error. Hulu will even show me the ads but when the show starts, the blue screen appears. Please help if possible. Thanks..
studlyduffman said:
Hi guys, i recently found this site in order to sideload the xfinity app to my stick. I have only sideloaded the xfinity go app and wukong remote which both are successful.
I seem to get a blue screen whenever i try to watch a video. This blue screen yields the phrase "HDCP unauthorized. Content disabled." I can hear the full audio but only see the blue screen.
I have tried many streaming apps. This does not give me a problem with nfl now or watch espn, but hulu, amazon prime and netflix give me this error. Hulu will even show me the ads but when the show starts, the blue screen appears. Please help if possible. Thanks..
Click to expand...
Click to collapse
Sounds like you either got a bum unit or your HDTV has its heiny hairs wound up too tight. Did it do this out of the box? Have you tried it with another TV or monitor as a test?
I would also try resetting to factory and try it out before sideloading anything. I'm not too familiar with the internals so I'm not sure if the decryption keys are held in firmware or are burnt into the chip (that would be bad if the keys ever got revoked by your TV manfacturer). Are you running the latest FW?
acosgrove said:
Sounds like you either got a bum unit or your HDTV has its heiny hairs wound up too tight. Did it do this out of the box? Have you tried it with another TV or monitor as a test?
I would also try resetting to factory and try it out before sideloading anything. I'm not too familiar with the internals so I'm not sure if the decryption keys are held in firmware or are burnt into the chip (that would be bad if the keys ever got revoked by your TV manfacturer). Are you running the latest FW?
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Most likely the HDMI cable, happened to me on a Roku box.
Aftet much troubleshooting, the actual problem was the hdmi entension amazon provided with the amazon tv. It took many times to unplug/plug to get it working properly. The device works fine plugged in directly without the extension. Just be warned that that extension can be faulty at times.

AFTV has to be reset daily to output video

Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?
mscroggins said:
Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?
Click to expand...
Click to collapse
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.
KLit75 said:
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.
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Click to collapse
I think you are on to it. I did some more testing.. Last night I got the blue screen on the TV.. Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.
mscroggins said:
I think you are on to it. I did some more testing.. Last night I got the blue screen on Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.
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Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.
KLit75 said:
Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.
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I agree that is very strange.. I didnt change cables or ports.. but now that I know its an HDMI issue, I will swap some cables or something and see if it makes a difference. There really isnt anything else I can do.. On the tv, switching to another hdmi and coming back doesnt help.. I have to physically unplug the hdmi and plug it back in..
This issue has to do with HDCP and started with the 51.1.6.1 software update. See here: http://www.aftvnews.com/recent-fire-tv-software-updates-causing-blank-screen-issues-related-to-hdcp/
HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.
Calibaan said:
HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.
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I just read the thread on aftvnews. It definitely seems to be my issue. I swapped to a different cable and it appears to have fixed it. The thread thought maybe the issue was fixed with 51.1.6_3_user_516012020 .. but that is the version I have and the date for the install is Aug 20..
Anyway its a tricky issue.. I guess if you get things working.. dont touch anything !..

[CM11] Screen mirroring to Fire TV Stick?

Hi guys, I couldn't find another thread on this issue, so maybe I'm the only one having this problem.
As the title says, I'm running CM11 and I'd like to mirror to my Fire TV stick. When I had CM12 (or something similar, don't remember exactly) on my Z1C, it worked, so I know it's possible. I remember having to turn off HDCP check in the dev options on CM12, so I already tried that now, but it didn't help.
I can turn on screen mirroring and the phone finds the TV stick. But when the connection starts, it just fails without giving me any details.
Any ideas?
I made two screenshots to show what happens when I try to connect. Everything seems fine, but then it suddenly cancels and tells me the TV stick is already in use. On my TV, the stick just says that it can't connect.

Please Help!

Hello, I have a problem with my Amazon Fire Tv (Not stick)
My problem is when turn on my Amazon Fire Tv it shows me a white Amazon logo and the screen turns black, the remote doesn't work, I tried to use 2 different tvs but no luck, I tried going into recovery mode with a keyboard but leads me in to a dead end that says something like "Amazon Recovery System 3e, your Amazon Fire Tv will restart in a couple minutes and should return to normal operations, if it does not restart you may pull the power to force a restart." Also, the light on the box is pulsing white then sometimes turn to orange and back and forth. This is not rooted or have a custom boot menu, its mostly used for Kodi.
Thanks.
Thats exactly what mine does. No luck here yet love to find solution.
I am getting this same screen!
Still no luck with this issue ?

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