Phone stays on HSPA when LTE is available - G3 Q&A, Help & Troubleshooting

So I own a D851, currently on T-Mobile with good LTE speeds in my area but quite often the phone switches to HSPA and doesn't utilize LTE coverage when I need it. I end up having to either switch data off/on or accessing the radio settings menu and setting it to LTE ONLY. I understand the slower network coverage saves battery but to just stay there I don't get when I'm getting download speeds of 9mb on HSPA and 30mb on LTE in the exact same spot. The thing that sucks about setting the radio to LTE ONLY is that I can't browse while on a call. Anyone know a workaround?

xlxcrossing said:
So I own a D851, currently on T-Mobile with good LTE speeds in my area but quite often the phone switches to HSPA and doesn't utilize LTE coverage when I need it. I end up having to either switch data off/on or accessing the radio settings menu and setting it to LTE ONLY. I understand the slower network coverage saves battery but to just stay there I don't get when I'm getting download speeds of 9mb on HSPA and 30mb on LTE in the exact same spot. The thing that sucks about setting the radio to LTE ONLY is that I can't browse while on a call. Anyone know a workaround?
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Click to collapse
I had the same issue with ATT, unlocked phone. Made sure the APN was correct, tried may other APN settings, and finally called Consumer Cellular. They advised I did, indeed, have the correct APN (my first version). They did some type of reset on their end, and viola.
On my OnePlus it was the similar. APN was correct, same APN as the G3, but until I called CC, and their reset, phone would not show LTE at all, only H and H+

apn settings?
JeffDC said:
I had the same issue with ATT, unlocked phone. Made sure the APN was correct, tried may other APN settings, and finally called Consumer Cellular. They advised I did, indeed, have the correct APN (my first version). They did some type of reset on their end, and viola.
On my OnePlus it was the similar. APN was correct, same APN as the G3, but until I called CC, and their reset, phone would not show LTE at all, only H and H+
Click to expand...
Click to collapse
What are the apn settings that are working for you? I've tried several times to address this issue with CC but lte STILL isnt working on either of our 2 devices. Had no problems when used with an att account.

I am still having this same problem on my LG G3 (vs985) on Cricket Wireless

Related

[Q] H+ with HTC one X on AT&T

How can i make sure I have ability to connect to AT&T at H+ speeds.
With other phones I have been able to connect with H+.
However with this One X, i cannot.
1. How can i tell if microSIM i am using is 4G (H+) capable
2. How can I tell if my account has been provisioned for H+ service
3. Any particular APN settings needed for H+ connection. I have tried a bunch, and they all only connect to H speeds.
Thanks!
This is not a 4G phone.
4G is completely unneccesary on a Phone and would only drain more battery.
I'm in Sweden and my phone jumps between HSPA and 3G for some reason. HSPA is the "H" as you call it, and will show as H on the phone. And "H" is 3.5G.
If you want to check your apn settings, check out my post on page 3 of this thread:
http://forum.xda-developers.com/showthread.php?t=1587681
Also, to check your sim, search the sku number that is on it. It is a 5 digit number that should start with 7.
Sent from my HTC Vivid using XDA app
As gurkburk92 said, (unless you've got the actual US version of the One X) you don't have a H+ radio in your phone, therefore, you'll never be able to use 4g.
As for it being unnecessary in a phone... I'd have to disagree...
I've got an EVO 4g and when I'm in a 4g area, songs load WAY faster while streaming music (vs. 3g that occasionally buffers too slowly to listen to a song without skipping) and youtube videos are about the same.
If you're using your phone as a media consumption device, 4G definitely has its merits.
shorty6049 said:
As gurkburk92 said, (unless you've got the actual US version of the One X) you don't have a H+ radio in your phone, therefore, you'll never be able to use 4g.
As for it being unnecessary in a phone... I'd have to disagree...
I've got an EVO 4g and when I'm in a 4g area, songs load WAY faster while streaming music (vs. 3g that occasionally buffers too slowly to listen to a song without skipping) and youtube videos are about the same.
If you're using your phone as a media consumption device, 4G definitely has its merits.
Click to expand...
Click to collapse
Actually the One X is capable of getting AT&T HSPA+ speeds.
HSPA+ and LTE are two different things. AT&T considers HSPA+ to be 4g, and LTE to be completely different.
As for the ONE X you will be able to use HSPA+. I am getting speeds of up to 10mbps using AT&T HSPA+
http://androidspin.com/2012/03/11/htc-one-x-approved-by-fcc-for-atts-hspa-network/
lcavada said:
1. How can i tell if microSIM i am using is 4G (H+) capable
Click to expand...
Click to collapse
Any microsim you buy from ATT is HSPA+ capable.
2. How can I tell if my account has been provisioned for H+ service
Click to expand...
Click to collapse
You'd have to call and ask. If you aren't on a HSPA+ plan, the CSR can change it for you. The SOC codes (if you get somebody who has no clue) are
HSDPPB - unlimited
HSSMT7 - 2GB
SMTHS2 - 3GB
3. Any particular APN settings needed for H+ connection. I have tried a bunch, and they all only connect to H speeds.
Click to expand...
Click to collapse
The 'phone' APN and the 'broadband' APN (used for tethering) are the ones capable of 4G speeds. You won't have broadband unless you subscribe to a tethering package or have it provisioned as a data connect card.
Have any of you guys tried to create the "phone" APN on your One X? When I do so I can't select it (there is no check box to select). I can only pick an APN that is called "wap.cingular". I have my account provisioned correctly for an H+ device (prior device was also H+). I also got a new SIM just for this device and have it correctly recorded with HTC (didn't have a microSIM).
EDIT
Ok I did some more playing and if I type "Phone" for APN it works but if I type "internet", "Internet" or "Internet Only" in the APN Type it is no longer selectable. What is supposed to be written in the APN type box???
EDIT 2
Ok so I've learned from some digging that it's a problem with my account never having been setup for "4G"...Which is odd because I had an AT&T "4G" phone previously (Atrix). So I've never gotten the speeds I've paid for. I love it!
phobos512 said:
Have any of you guys tried to create the "phone" APN on your One X? When I do so I can't select it (there is no check box to select). I can only pick an APN that is called "wap.cingular". I have my account provisioned correctly for an H+ device (prior device was also H+). I also got a new SIM just for this device and have it correctly recorded with HTC (didn't have a microSIM).
EDIT
Ok I did some more playing and if I type "Phone" for APN it works but if I type "internet", "Internet" or "Internet Only" in the APN Type it is no longer selectable. What is supposed to be written in the APN type box???
EDIT 2
Ok so I've learned from some digging that it's a problem with my account never having been setup for "4G"...Which is odd because I had an AT&T "4G" phone previously (Atrix). So I've never gotten the speeds I've paid for. I love it!
Click to expand...
Click to collapse
What kind of speeds are you getting? I am curious because I am on a go phone plan and get about 6-10mbps downloads.
Are you getting higher?
The speeds that ATT claims for 4g hspa+ devices are 2 to 6mbps. YMMV depending on network conditions.
Sent from my HTC One X using XDA

One X on AT&T H to 3G to H... rinse and repeat!

Guys,
Unlocked and rooted One X on AT&T and my pegged out signal keeps changing from H to 3G over and over and over.... you get the picture. Never stays on one very long before changing and will disrupt data services for a brief moment while it does.
Is anyone else seeing this behavior and if so, any fix to resolve?
SG
swich2mac said:
Guys,
Unlocked and rooted One X on AT&T and my pegged out signal keeps changing from H to 3G over and over and over.... you get the picture. Never stays on one very long before changing and will disrupt data services for a brief moment while it does.
Is anyone else seeing this behavior and if so, any fix to resolve?
SG
Click to expand...
Click to collapse
Yea I notice it. I believe it's part of the way it saves power but idk if thats true because on my Galaxy Nexus, it would almost always stay on "H".
Mine doesn't really switch out of "H" though when actually loading something, just takes a bit to go from "3G" to "H". I've maybe experienced it once or twice when actually loading something where it would switch out of "H" to "3G" while loading something on XDA or a website. But it's usually when connection is weak.
I'm having the same issue.
if it keeps happening, then complain to ATT and ask for credit on your data plan because it doesn't work the way it should.
From what I read, AT&T phones show only h, even though in the background they switch back and forth.
But when you use international phones on the network, it will show the switching around. I'm not sure if that's related to your issue, but over here on rogers, my phone switches between 3g and h constantly, even when I'm at one location.. The thing is that I don't get long disruptions though, if any at all.
I'm on att and don't experience this. My icon switches frequently but I don't see any interruption in service.
Sent from my Xoom using xda premium
Thanks all, just wanted to make sure that I was the only one experiencing. I will probably go into the AT&T store and see if their One XL display units is doing the same thing while I have mine with me.
Could be that "international" issue type of thing... who knows.
Yes, mine does this too. Im on straight talk which uses at&t and it frequently keeps switching back and forth.
Sent from my HTC One X using Tapatalk 2
Mine should be in on Tuesday. Think we might have the wrong APN's??
Have you checked the APN settings?
http://forum.xda-developers.com/showthread.php?t=1109983
Moving from 2/3G to HSPA+ is by design and called fast dormancy. Here's more than you could ever possibly want to know about it.
http://www.slideshare.net/zahidtg/gsma-fast-dormancy-best-practices
It saves battery life and when working properly it's undetectable. That is when FD is active on a device and the network it's using supports it. (AT&T does). If OP's dropping signal something's wrong. I'd check...
- The APN's you use on AT&T must match the plan that's provisioned in your account settings. If you're on a 3G plan (grandfathered unlimited, MediaNet, data for non-Smartphones) use the 3G (Cingular) settings. If you're on a 4G (non-LTE) plan use the 4G (HSPA+) APN. Wrong APN means funky data even if it seems fine sometimes.
- Older SIMs or SIMs from iPhone's in non-Apple devices have caused problems. As has bad surgery in the move to micro. Pop in to an AT&T store and get a new micro SIM matched to the provisioning of your account.
- Bad phone h/w. In not the above it could be the device.
I've just been across the country on the AT&T network and my phone has performed better than my i9100 in picking up and maintaining a signal (I'm on a 3G plan). It's been impressive actually especially in moving from HSPA to Wi-Fi and back. So with the right settings the phone itself should be fine.
vinuneuro said:
Have you checked the APN settings?
http://forum.xda-developers.com/showthread.php?t=1109983
Click to expand...
Click to collapse
Just tried that and it's not working for me. Doubled checked, everything is exactly as he said. I just don't have the option to switch from what it currently is (MediaNet). There's no radio button for the other two. Even after deleting the original (only leaving the two I just made) and restarting, I have no connection to the network.
angingrich said:
Just tried that and it's not working for me. Doubled checked, everything is exactly as he said. I just don't have the option to switch from what it currently is (MediaNet). There's no radio button for the other two. Even after deleting the original (only leaving the two I just made) and restarting, I have no connection to the network.
Click to expand...
Click to collapse
I agree, the settings aren't working for me either in Orange County, CA
After you set up the new APN's try deleting the old one. You can always get it back by selecting "restore to default."
BarryH_GEG said:
After you set up the new APN's try deleting the old one. You can always get it back by selecting "restore to default."
Click to expand...
Click to collapse
has it worked for you?
meihcydna said:
has it worked for you?
Click to expand...
Click to collapse
I had an unactivated micro SIM that I had my corporate account rep activate so my situation's different than yours; the SIM is tied exactly to the settings in my account. I popped it in, it picked up the MediaNet settings, and all was good.
My phone has a single APN so I can't see the way the settings look when there are multiples. The last setting in the active APN is "APN enable/disable" which is greyed out on my because there's no other choice. Did you try disabling it after you got the new APN's entered? Maybe if you do it'll allow you to select the new APN's you created.
BarryH_GEG said:
I had an unactivated micro SIM that I had my corporate account rep activate so my situation's different than yours; the SIM is tied exactly to the settings in my account. I popped it in, it picked up the MediaNet settings, and all was good.
My phone has a single APN so I can't see the way the settings look when there are multiples. The last setting in the active APN is "APN enable/disable" which is greyed out on my because there's no other choice. Did you try disabling it after you got the new APN's entered? Maybe if you do it'll allow you to select the new APN's you created.
Click to expand...
Click to collapse
My "APN enable/disable" is greyed out as well. I tried the new APNs in the other thread and couldn't get a internet connection. The only successful APN with the One X was the medianet. Other than that, I'll settle for the medianet but only wanted to change it to get better speeds in my area since this phone is capable of receiving up to 21mbps.
meihcydna said:
this phone is capable of receiving up to 21mbps.
Click to expand...
Click to collapse
The highest I've seen on either an international phone or an AT&T 21MB-capable phone is 8MBish down. That's in TX where there's lots of bandwidth shared by not a lot of people. In markets like LAX, NYC, and SFO you're lucky to break 5MB because of the congestion. I've seen 2MB and under in Manhatten. HSPA+ speeds on AT&T are very much YMMV.
BarryH_GEG said:
The highest I've seen on either an international phone or an AT&T 21MB-capable phone is 8MBish down. That's in TX where there's lots of bandwidth shared by not a lot of people. In markets like LAX, NYC, and SFO you're lucky to break 5MB because of the congestion. I've seen 2MB and under in Manhatten. HSPA+ speeds on AT&T are very much YMMV.
Click to expand...
Click to collapse
I agree but just thought I could push a bit more since I'm only hitting 6mbps. Thanks for the info though!
Just whats on my phone
Ok so I was looking at my piece of craptivate and its APN settings. Mine are quite different from what you guys are saying. Should I change this if I try to cut down my current sim?? Here are settings on current sim.
Name cingular 410
Apn wap.cingular
proxy not set
Port Not set
Username [email protected]
Password ******** (does this mean it has a password??)
Server cingualrgprs.com
MMSC mmsc.cingular.com
MMS Port Not set
MCC 310
MNC 410
Authentication type not set
APN type default,supl,mms
Apn Protcol ipv4

AT&T LTE apn automatically shows up in list of APNs?

When I first got my GN I did what many AT&T users have done and manually entered the AT&T LTE (pta) apn in the hopes of faster speeds or lower latency (obviously not with the expectation that my phone would suddenly have LTE). I even changed my plan to LTE data for this. I recently noticed, after completely wiping everything, that the LTE apn automatically showed up in my list of APNs just as as the "410" or "cingular" APN used to. Have others in the same situation observed this? I'm currently in a market (Philly) that doesn't officially have LTE but there have been reports that LTE is turned on for testing. Did the LTE apn automatically populate in my APN list b/c I have a LTE data plan (ie. did it automatically show up b/c of something on AT&T's end) or did it show up due to something in the ROM (CM9)?

Cricket SIM in AT&T E980 data issue

Hi all,
Before I rooted and put a costum ROM on this E980, I would get LTE service on this phone with the cricket SIM, about 6-8 mbps, since I put the custom rom on, I dont have any data from the get go, but if I put the cricket APN settings in, I get H+ data but its less then 1 mbps... I need to figure out how to to get the LTE to work on this.
When i try to enter AT&Ts APN settings into the phone, and I hit save, to save the APN settings, it wont save it and everything disappears. I've tried this on 3 different ROMS..
any help would be appreciated.
Thank you
If it was that slow it wasn't LTE. For example when using my Sim in a vzw phone if I set to global it would say LTE but be slow as balls, not send texts. When set properly it said H+ and everything worked
joe3681 said:
If it was that slow it wasn't LTE. For example when using my Sim in a vzw phone if I set to global it would say LTE but be slow as balls, not send texts. When set properly it said H+ and everything worked
Click to expand...
Click to collapse
AT&T Caps cricket customers to 8MBps on the LTE network, at&t customers get 40mbps or so. but I'm getting under 1mbps... has to be some sorta setting or APN issue. When it used to say LTE, i was getting close to the cap of 8mbps.
Then try flashing a radio. The ROM itself shouldnt mess with anything like that really

Explain my 4g LTE woes, Verizon on T-Mobile

I may be trading my Verizon G4 for a T-Mobile H811 but before I go through the trouble I'd like to see if my problem can be fixed.
My network options are:
Global no sub-network menu
LTE/CDMA also no sub menu
LTE/GSM/UMTS with sub menu options LTE/Legacy 3GPP multi, GSM/GPRS/EDGE only, and UMTS/HSPA/HSPA+ only and the option to choose network operators.
When I choose LTE/CDMA I get 4g LTE all the time, great speeds, but am unable to send texts, not sure about calls(don't use the phone much for calls)
If I choose Global I get intermittent LTE but mostly HSPA or HSPA+. Again texts only work when it switches to H.
If I choose LTE/GSM/UMTS I mostly get HSPA but occasionally it will switch to LTE.
I'm not used to having all these network options to choose from. I've tried a few different APN settings and all give the same results. I'm in a very good LTE coverage area and my G2 always ran on Band 4 LTE which is enabled on my G4 and obviously works in the correct mode based on my speeds 28mbps down, 18mbps up. Plus Verizon LG G2's are able to work correctly on T-Mobile's network and they have the same bands as the G4.
If my phone has the band's enabled to work with T-Mobile, namely band 2 and band 4 LTE, then why can't I always have LTE AND be able to text and call at the same time?
If anybody has an answer to this I'd love to hear it! Otherwise I'm going through with the trade (and trouble of setting my phone back up all over again).
Sent from my VS986
Have you tried to delete the Verizon Apns? I used a Verizon g3 on ATT and had some issues until I cleared all APNs and set new ones up.
Sent from my ONE A2005 using Tapatalk
daniel4653 said:
Have you tried to delete the Verizon Apns? I used a Verizon g3 on ATT and had some issues until I cleared all APNs and set new ones up.
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
Yeah they're gone. All I have is 2 different T-Mobile ones.
Sent from my VS986
I'm having the same issue, i just got mine yesterday. I tried rooting and trying to disable and enable lte bands from the hidden menu but it didn't do anything. I also tried the epc apn and for some reason still kept giving me lte like the settings aren't saving.
chrisc9000 said:
I'm having the same issue, i just got mine yesterday. I tried rooting and trying to disable and enable lte bands from the hidden menu but it didn't do anything. I also tried the epc apn and for some reason still kept giving me lte like the settings aren't saving.
Click to expand...
Click to collapse
My tip to you is don't disable any of the bands. You can enable all you want. I made the mistake of disabling thinking it would force the phone on certain bands. Then went out of town and lost all data. Somehow I remembered the command prompt line to get back into the hidden menu, re-enabled and I at least got edge...
Sent from my VS986
I got same problem while my G3 VS985 does not

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